
Information about StretchLab
Services, Machines and Guided Classes
StretchLab: Opinions
Fantastic experience: Very friendly and amazing service. You can rely on what they are doing. No sport did help so far to achieve the improvement I got here at StretchLab.
Hi Christine! Thank you so much for your kind words! It has been an absolute pleasure in assisting you with your mobility! Keep up the good work! :)
Fantastic experience: Definitely saw the benefits of getting stretched, did not realise how tight I was!
Great to hear you have noticed your progress, thank you for your feedback, it is greatly appreciated! :)
Fantastic experience: Assisted one-on-one stretching sessions are an excellent option for individuals with limited flexibility or injuries. I recently completed a 50-minute introductory session and have subsequently scheduled 10 additional sessions.
We are delighted to have you on board and excited to see your progress- Thank you for your feedback :) See you in studio soon!
Fantastic experience: A must do!
We are so glad you enjoy your stretch Raz, Thank you for your feedback!
Fantastic experience: Best alternative to all the chiro and physio nonsense if you have any pain or lack of mobility. Connor put me right again after the 1st session and with a few more sessions it has increased my flexibility 10x any other service
Thank you Kyle! We are so thrilled to hear you enjoyed our services! We look forward to seeing you again :)
Fantastic experience: Very flexible if you need to reschedule last minute for unforeseen circumstances. Not only that but always a service with a smile with a friendly vibe.
Negative experience: I 100% agree with the other poor reviews. It's a scam. With me I signed up and then phone called them to freeze the payments until my preferred consultant came back from overseas, and they said they were freezing my account so I relaxed and didn't worry about it. $500 later I called to check and they HADN'T frozen it and DENIED ever having had the conversation! It felt like they do it deliberately. Lack of ethics. I would stay well clear. I ALSO had the problem where I was given an initial sample, and then they BAIT and SWITCH so that you don't get that person anymore despite being told that you are. You just don't expect them to do this which is why the tricks work. If you request to talk to the person in charge, Marlo is permanently unavailable and Kim uses 'word salad' and speaks over the top of you in what seems a completely dismissive attitude when you try to speak up.
Dear Andrew,
We are truly sorry to hear about your negative experience at StretchLab Randwick. We apologize for any inconvenience and frustration you may have encountered during your interactions with our team.
Firstly, we would like to address the issue of freezing your account. We understand how important it is to have clear communication regarding account freezes. While our intention is to provide excellent service, it seems that there was a misunderstanding in your case. We apologize for any confusion caused and assure you that we will take steps to improve our communication processes to avoid such incidents in the future.
As for the consultant assignment, we do our best to maintain consistency in our services by ensuring clients have the opportunity to build a relationship with a preferred consultant. However, there could be instances where a consultant's availability is affected due to unforeseen circumstances or scheduling conflicts.
We take allegations of unethical behavior very seriously. We hold ourselves to high ethical standards and are committed to providing an environment of trust and respect for all our members. We will investigate this matter thoroughly to understand the situation better and prevent any future occurrences.
Concerning your difficulty in reaching the person in charge, we apologize for the inconvenience. Our team members are trained to provide attentive and courteous service, and we regret if any of our representatives did not meet these standards during your interactions. We will address this with our team and ensure that everyone is attentive and respectful to our clients' needs.
We value your feedback as it helps us identify areas for improvement and enhance the overall experience for our clients.
Thank you for bringing these matters to our attention. We appreciate your feedback and remain committed to offering a positive and rewarding experience for all our members.
Sincerely,
StretchLab Randwick Management
Fantastic experience: Long review but a good review - Can not recommend enough! In Particular Enya who has been working on me over the last month. For anyone that plays a lot of sport, has an injury or needs rehab, has soreness/tightness in their muscles or the body just physically isn't feeling right, THIS IS FOR YOU. I have 3 bulging discs in my back from multiple work injuries causing chronic pain for the last 3 years - I have tried multiple physios, multiple massage, chiro, acupuncture and all have given 1 to 2 days relief at best then back to square one of pain. After attending StrectLab I am starting to feel not just a few days relief but overall feeling better and flexibility and movement has improved. This is not a one-day fix all...there is no such thing, But this in my situation is a chance of lowering my chronic pain that i got told I would live with for the rest of my life. At 32 years old this is a lifeline to live a somewhat normal life again.
Hi Dylan,
Thank you so much for your review. This motivates us to keep doing what we are doing. Big shout out to you for being super committed to your sessions.
Looking forward to seeing you in studio.
Fantastic experience: Diane was amazing. Very good service and follow up. From the girl on the phone to the actual treatment. 10/10.
Hi Danny, thank you for your feedback. We look forward to having you back in studio in the near future.
Fantastic experience: Its not cheap but well worth it. Staff are friendly too. Good variety of techniques
Hi Aashish, thank you for your review. We really appreciate it.
Fantastic experience: Excellent place for looking after your health. The costumer service is very friendly as well :)))) The price is fair considering it is a one to one session
Thank you so much for your review! We are looking forward to seeing you in studio
Fantastic experience: I have been suffering from fibromyalgia for decades and now coming here to stretch twice a week for the last 6 months has transformed my body and mind, and has improved my flexibility/ posture. The flexologists are so caring and dedicated with a range of experience. Years of Physio, Chiro and osteopathy does not compare to the results I have received from these wonderful practitioners! Nicole is a delightful studio manager. Thank you Febby, Georgia, Yurena and Diana!!! The best, the best, THE BEST!
Thank you so much for your review and for bringing this great energy to our studio Liliane! We love having you as part of our StretchLab Family
Fantastic experience: The quality of the service is excellent. I highly recommend for people need to get more flexibility.
Thanks for your feedback Baba. We are looking forward to seeing you again very soon.
Fantastic experience: I have had a few stretch sessions at StretchLab in Randwick so far and I am really happy with the friendly and knowledgeable staff. The premises are always super clean and tidy and the stretches are helping me move my body easier. The premises are accessible to everyone and have a wheelchair lift at the front door to take you up the three steps.
Hi Penny, we appreciate the feedback! We love having you.
Thanks for your lovely review.
Fantastic experience: Stretch Lab Randwick has been an amazing find. Thank you Febby for your experience advice and amazing stretches. My squats have improved and my morning stiffness is almost gone. I am very grateful.
Thank you for your review Ann.
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