Information about Fernwood Fitness
Opening hours
- sunday: (closed)
- monday: 7h-20h
- tuesday: 7h-19:30
- wednesday: 7h-19:30
- thursday: 7h-19:30
- friday: 7h-18:30
- saturday: 8h-12h
Services, Machines and Guided Classes
Fernwood Fitness: Opinions
Fantastic experience: Fernwood is a great gym, the atmosphere and staff are super welcoming and knowledgeable. It’s the cleanest gym I’ve ever been to and has a great range of equipment and machines. I can’t recommend this place enough!
Negative experience: Would not recommend. Extremely overpriced for tiny set up, 1 smith machine, no hanging leg raise machine, small area for ab workouts, usually occupied by classes. Staff often rude, dismissive and very pushy.
Hi Chii Pepper, we are really sorry we didn’t meet your expectations, in particular we are sad that you felt our staff were not acceptable. We would welcome the opportunity to discuss your experience in more detail, please email us at [email protected] and include your name or contact number. We look forward to hearing from you and wish you all the best with your future gym decisions. Thanks.
Negative experience: I was rushing here to attend the first class , I was 5 mins late and the lady didn’t allow me to attend the class . Anyone is late still can be in the Pilates class in Mitcham there . Why can’t be here in Bendigo . If I already know I can’t go in , I won’t be rush there and drive back to harcourt. I think the fitness should have the same policy . Bad experience
Dear Cecilia,
Thank you for reaching out via email and Google and sharing your experience with us. It is unfortunate to hear that you were disappointed, and we appreciate you taking the time to let us know what happened.
After reviewing the situation, we did notice that there was no booking under your name for the Pilates class that day. It had been explained over the phone that you will be required to book in for the class in order to attend and we were more than happy to assist you with this in club. As our classes often reach capacity, we do require all participants to book in advance to secure their spot. Unfortunately, we do not allow entry to unbooked or late-arriving participants once the class has started, both for safety reasons and to minimize disruption for others.
Each of our clubs may operate slightly differently in terms of class etiquette, and at the Bendigo club, we do adhere strictly to start times and booking policies. We understand this may differ from your experience at other locations.
If you’d like assistance with future bookings, please don’t hesitate to get in touch – we’re more than happy to help.
Negative experience: i’m reviewing on behalf of my girlfriend who was pressured into signing a contract with ridiculous cancellation clauses by pushy staff you better be certain if you want to be here until the heat death of the universe because if you cancel they’re gonna make it a nightmare time to contact the CAV. also they don’t stop calling and emailing. I feel bad for the staff who get paid to do this because I would probably die from secondhand embarrassment. how can you expect to attract and retain customers with these tactics. maybe go into a different form of business like real estate or something
Hi Tyron,
We appreciate your willingness to support your girlfriend. Since it is a female-only gym, we must assume that the experience you are describing is based on your partner’s words. We would be more than happy to chat with her directly about her experience. She is welcome to call us anytime at 5441 8008.
We are passionate about what we offer and the service we provide. However, we assure you that every member signs up of their own free will, and we take great care to outline all the clauses associated with cancellation before they commit to a contract with the club. We also offer multiple options to help members manage their memberships, including the ability to defer their membership, cancel on medical grounds, transfer their membership to another person, or simply complete a cancellation in accordance with the agreement they signed.
We do not feel bad or embarrassed about reaching out to our members. Our goal is to ensure they make the most of their membership, and we would feel far worse if we simply took a member’s money without checking in, as some other gyms might do. If your partner has been receiving frequent calls and emails, it could be because her attendance has been infrequent, prompting our team to offer support and solutions to help her maintain consistent attendance.
Please have your girlfriend call us if she would like to discuss her experience further. We value her feedback.
Thank you.
Negative experience: The Staff wasn't very helpful at all and they give you wrong information and they are not happy to helped there new member at all.Base in my experience I am very disappointing and I won't go back there at all.
Fantastic experience: Great gym! Very welcoming and comfortable. My PT experience with Kiera has been transformative.
Fantastic experience: One of the few gyms I’ve joined over the years that I have been consistent with attending. The staff are so supportive & friendly, the equipment is very well maintained, the group fitness classes are fun & encouraging & the amenities are well kept & really nice. Highly recommend if you’re after a safe & supportive environment to workout for women!
Fantastic experience: Always fantastic!!
Negative experience: Very pushy staff trying to sell overpriced memberships
Fantastic experience: I’ve been a member of Fernwood Bendigo since March/April this year and in that time I’ve lost almost 15kgs through a combination of exercise and eating well. This has been a team effort, my PT Tia pushes me really hard at our weekly sessions and I do my own personalised workout (using the App) 4 days most weeks. I find the environment really supportive and welcoming. No sweaty dudes hogging the machines! All the facilities are in excellent condition and it feels worth every hard-earned cent. Love it!
Fantastic experience: Cannot say enough good things about Fernwood Bendigo. Lovely clean gym with awesome trainers and staff who care. A bonus for me has been the nutrition coaching which has finally unlocked how to eat more healthily and feel great. Highly recommended!
Fantastic experience: I Have only recently joined and i can absolutely recommend Fernwood if you are wanting to get stronger/fit and do it in a fun way. Heaps of different classes you can attend or follow your personalized workout in the gym at your own pace. The staff are amazing and always helpful. I am still learning about all the benefits to this awesome place
Fantastic experience: Very clean friendly gym love going
Fantastic experience: Totally happy with my membership at Fernwood Epping. Caring, professional staff, great clean facility and numerous classes to choose from.
Positive experience: It's ok
Fantastic experience: I love this place! Friendly and super helpful staff. Great classes too.
Fantastic experience: Lovely, friendly staff. Great classes.
Positive experience: Too expensive and the manager (man) was roams around most of the time
Fantastic experience: If I don't go to gym for a few weeks I get a phone call checking in on me! Such a good gym who care about their clients
Fantastic experience: Great 4 women go lady's go
Positive experience: Loved the 30 day trial but could not afford to keep going there once it was over
Fantastic experience: Positive atmosphere and amazing staff.
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