Information about Total Physiocare Reservoir
3073, Melbourne
Opening hours
- sunday: (closed)
- monday: 8h-18h
- tuesday: 8h-19h
- wednesday: 8h-18h
- thursday: 8h-19h
- friday: 8h-18h
- saturday: (closed)
Our comment from FitFit Australia about Total Physiocare Reservoir:
Total Physiocare Reservoir is a highly regarded physiotherapy clinic located in Melbourne, Australia, known for its friendly and professional staff. Visitors frequently commend the clinic for its outstanding service and supportive atmosphere. Here are some highlights:
- Exceptional Staff: Clients rave about the knowledgeable and caring team, including Rick, Bella, Claire, and Stephen, who go above and beyond to ensure personalized care and effective treatment plans.
- Positive Recovery Experiences: Many users share success stories about their recovery from injuries, expressing gratitude for the effective rehabilitation programs and the attentive support they received.
- Welcoming Environment: First-time visitors often feel at ease due to the warm welcome from the reception staff, making the clinic a pleasant place to visit.
- Small Class Sizes: The Clinical Pilates classes are praised for their personal attention and relaxed atmosphere, with clients enjoying tailored sessions to enhance their recovery.
- Flexibility: The clinic offers convenient appointment times, allowing clients to receive care that fits their schedules.
However, some users have expressed concerns related to their experiences, such as feeling unheard or misdiagnosed during consultations. The management has responded to feedback by emphasizing their commitment to a holistic approach and continuous improvement in service.
Total Physiocare Reservoir remains a popular choice for locals seeking effective physiotherapy, with many clients advocating for the exceptional care provided by the clinic's dedicated team.
Services, Machines and Guided Classes
Total Physiocare Reservoir: Opinions
Fantastic experience: My client visits this clinic twice a week and it is the highlight of her week. The staff are incredible, so friendly and patient and understanding with her. Rick, Bella and Claire you are all wonderful. And I bet the rest of the staff are too!
Thank you so much for your review Rachel! We absolutely love and adore Sue, we take great pride in being a part of her journey.
Fantastic experience: Knowledgeable, fantastic and friendly team! So helpful and supportive following shoulder surgery. Five-star treatment!
Hi Tania, thank you for your kind review! We look forward to continue providing you with our five-star treatment!
Fantastic experience: I had a great experience during my recovery from my knee injuries (ACL and meniscus tears). A big thank you to Stephen, who not only recommended a skilled surgeon, but also made a big difference to my recovery. Stephen is very skilled and professional. He is hands on and also teaches exercises that has helped build up my strength since coming out of surgery. Thank you Stephen!
Hi Rena! Thank you so much for your review. We are stoked to hear about your great experience with our Director Steve! Keep up the great work.
Negative experience: Be aware that this clinic offers a 10% discount if you leave a google review. I tried them recently as a new client. I found them to be hands-off and arrogant. They asked me questions to validate their assumptions and were not interested in listening to previous historical issues. As a result they misdiagnosed me. After following their prescribed exercises, 3 days later I was left in excruciating pain, far worse than what I initially presented with. I will not be using them again. If you need a local Physio in Reservoir, I can recommend Recover Strong Physio instead, whose care has been excellent and has resolved my issue.
Hi Emily, we are sorry to hear about your experience. We strive to provide the best holistic care to all our patients.
Fantastic experience: Really great advice and care, great location for Reservoir locals as well! Very friendly staff would recommend!
Thank you for your review Kishen! Our friendly staff are here to help you whenever you need.
Fantastic experience: This was my first ever visit to a physio so I was a little unsure of what to expect initially. However I was made to feel extremely welcome both on the phone and in person. My appointment did not feel rushed and I felt genuine care for my sporting injury. Would highly recommend.
Thank you for your review Daniel! We aim to please! We hope your sporting days are going well.
Fantastic experience: The team at TPR were incredible, in particular, the receptionist Clair. Thanks guys.
Thank you for your review Glenn! Clair is our little ray of sunshine behind the desk. We appreciate being a part of your journey.
Fantastic experience: Nice reception. The physio is professional. He taught me how to do the exercises. My sprained ankle feels better after couples of exercises.
Thank you for your review Josephine! Glad to hear your ankle is doing well!
Fantastic experience: Rick helped me out with my neck and shoulder that has been troubling me for years, completely back to normal thanks for everything and would highly recommend
Thank you for your review David! We are so glad Rick got you back in action.
Fantastic experience: Friendly atmosphere, professional service. Great they have a small gym too.
Thank you for your review Simon! We love to maintain a fun, friendly atmosphere for all our clients!
Positive experience: Friendly and helpful staff and physio's. Offer flexible time options.
Thank you for your review Emily! Our friendly staff are always ready to help.
Fantastic experience: Love coming here at Total Physiocare Reservoir. Excellent service by Rick. Highly recommend this place.
Thank you for your review Sandip! Great to hear Rick has put a smile on your face and got you back in action.
Fantastic experience: Big thanks to Rick for the wonderful work on my back, fantastic comfortable atmosphere and service from all, definitely will return if required in the future.
Thank you for your review Andrew! Rick is a gun, always ready to assist his clients back into the full swing of things!
Fantastic experience: Have been attending for the last 2 months and the care, treatment plans and support provided by the team have been fantastic! In particular Emily and Bella!
Thank you for your review Bec! We appreciate your support, our girls are always here to help!
Fantastic experience: I first went to Total Physiocare Reservoir in 2021. When I called to make my first appointment I received such a warm welcome from the person who answered the phone. I now know this person to be Clair and she has never been anything but efficient, lovely and welcoming not only to me, but to everyone I see her interact with. I now attend weekly Clinical Pilates classes with Emily which not only have proven to be good for me but very enjoyable. I look forward to going each week, the classes are small and Emily gives us all her attention in a relaxed atmosphere. When I need a little extra help I see Megan who works her magic on any problems I might have. She really listens and has a beautiful caring approach. I recommended her to a friends mother recently who is just so impressed with Megan and the positive results she has obtained . This might sound like a very enthusiastic review but it’s genuine and I highly recommend this clinic to anyone who might be feeling hesitant about seeking treatment as I was one of those people. Although I have not met all the other staff I do see them around the clinic and I can see that they all possess the same engaging manner and overall it’s a it’s a very friendly clinic.with experienced and caring staff. I would encourage anyone reading this to book an appointment and see for themselves.
Thank you for your review Rosie! We love having your beautiful presence in our clinic every week, and it's always an extra special day when your cake expertise feed all our staff! We thank you deeply for your continued support with us, keep up the great work!
Fantastic experience: I’ve been coming here for years for different issues and all the physios have been wonderful. Have also recommended to friends and family and everyone I know has had a great experience. Highly recommend!
Thank you for your review B! We greatly appreciate your support and always look forward to being of service!
Fantastic experience: All the physios are so caring and good at what they do. Everyone makes you feel so welcome and supported, especially the receptionist Claire. Couldn't recommend highly enough!
Thank you for your review Heather! We love to support you in achieving your goals! Clair our superstar behind the desk is always ready to put a smile on your face!
Fantastic experience: Bella was very thorough, the treatment and the ongoing exercise plan is going well. And yes Bella, still doing exercises
Thank you for your review Annette! Bella will be sure to keep you on your toes with your exercises, with a smile of course.
Fantastic experience: Claire, Maighan and Bella were very kind, helpful, and patient with me. I felt very relaxed and comfortable with the thorough and caring service received. I highly recommend Reservoir Total Physiocare
Thank you for your review Anna! We are so grateful for your ongoing support, our girls are always ready to help you get back in action!
Fantastic experience: I had a traumatic shoulder dislocation and I’ve been seeing gerry at reservoir branch since then and my progress have been really good. I highly recommend total physio care
Thank you for your review Sukhi! So glad to hear about your shoulder progression and we look forward to being your support whenever you need.
Fantastic experience: I just want to say how professional and amazing these people are. I was suffering really bad lower back pain and after my consultation with Megan she gave me all the right advice and therapy I needed. Through her care my back pain really improved and no more pain. Claire the receptionist was absolutely lovely and very friendly. I highly recommend this clinic to anyone suffering body pain. Very amazing staff.
Thank you for your review Kathryn! We appreciate all your kind words about our lovely staff, and we are so happy to be of service!
Fantastic experience: Amazing physiotherapists, Amazing receptionist, highly recommend!
Thank you for your review Aaron! Thank you for your AMAZING review, always happy to help!
Fantastic experience: Great service and knowledgeable physios! Also the online exercise guides are super helpful.
Thank you for your review Monish! We are at your service anytime you need.
Negative experience: It cost me $95 for initial consultation, fine. Follow up $85 for 10 mins. No room to wait in waiting room, no fee disclosure, never going back.
Sorry to hear about your experience.
Fantastic experience: I regularly visit this physio clinic since my serious car accident. Stephen is the amazing physio therapist who can speak differents language, and apply both western and eastern treatments ( acpuncture, cold needles) for his patients.
Thank you for your review Tony! Steve, our Director, is a fantastic practitioner prepared to provide a tailored service to every patient.
Fantastic experience: I had a appointment at 9.40 am Today. All the Covid-19 precautions taken care of sanitizers in place the physio are the Best. Got my Session Done in about 15 mins. Car parking space.
Thank you for your review Shaun! We continue to ensure all health and safety measures are taken.
Fantastic experience: Total Physiocare are excellent health practitioners. I have so much trust in Emily as my Physio, and I have started to see some real improvement in my health. Can't recommend them enough.
Thank you for your review Paul! Emily is one of our longtime superstar physios and we are so glad to hear you had a great recovery with her.
Fantastic experience: Amazing staff! Physios are very knowledgeable. Clair from reception has been very helpful & welcoming. I am very happy with the support and treatment I have been receiving from Stephen Lee and Staff. Thank you. Jay
Thank you for your review Jatin! Clair will always have the biggest smile in the room to greet you and our Director Steve is a fantastic clinician ready to help you recover and back into action.
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