Squashbrook Fitness & Leisure
Information about Squashbrook Fitness & Leisure
5290, Mount Gambier
Opening hours
- Monday: 5:00 AM – 9:00 PM
- Tuesday: 5:00 AM – 9:00 PM
- Wednesday: 5:00 AM – 9:00 PM
- Thursday: 5:00 AM – 8:00 PM
- Friday: 5:00 AM – 8:00 PM
- Saturday: 7:00 AM – 2:00 PM
- Sunday: 7:30 AM – 2:00 PM
Our comment from FitFit Australia about Squashbrook Fitness & Leisure:
Welcome to Squashbrook Fitness & Leisure, the ultimate destination for fitness enthusiasts in Mount Gambier, Australia! Our center features a variety of facilities designed to meet the diverse needs of our members.
- Open early at 5 AM on weekdays, providing ample access to our full gym facilities.
- A small but clean swimming pool, perfect for workouts and family fun.
- Two warm spas and a sauna for relaxation after your workout.
- Affordable casual entry at just $15, which covers access to all facilities, including the pool and sauna.
- A friendly and supportive staff, ready to assist you with your fitness journey.
- Kids facilities including a creche and kids gym sessions, making it family-friendly.
While many users have praised our warm atmosphere, helpful staff, and great class offerings, we understand that some have noted our limited weekend hours, closing at 2 PM on Saturdays and Sundays. We're actively considering feedback and working to improve our services based on demand.
We pride ourselves on creating a welcoming environment where everyone can achieve their fitness goals. We hope to see you soon at Squashbrook!
Services, Machines and Guided Classes
Squashbrook Fitness & Leisure: Opinions
Fantastic experience: Amazing swimming lessons for my son
Fantastic experience: Great place
Positive experience: Love this place. Make it open 24 hour or later on the weekends and me all my friends will get memberships for a year
Thanks for your great feedback Mitch! We'll see what we can do.
Negative experience: Hung up on me Seven times rude aggressive. Don't go here.
Hi Simone,
I am suprised to read this as this is certainly not the way we treat anyone. Could you please provide me with more information regarding these phone calls via my direct email - [email protected] so that I can review the situation promptly.
Negative experience: Hung up on me Seven times rude aggressive. Don't go here.
Hi Simone,
I am suprised to read this as this is certainly not the way we treat anyone. Could you please provide me with more information regarding these phone calls via my direct email - [email protected] so that I can review the situation promptly.
Positive experience: Open nice and early 5am weekdays small pool but enough to get moving, 2 spas very nice and warm plus a sauna. And of course full gym facilities with helpful staff
Thanks Phil, we appreciate your great Review!
Positive experience: I really like this gym, great all round facilities, however the fact it closes at 2pm on Saturday and Sunday is insane it should be more like 7pm. These are the prime days people like to workout and especially use the suana. Really disappointing I cant get a suana in at 5pm on a Saturday especially given that its the only place in the mount with a sauna. I would love to see this change.
Hi James, thanks for your review. We're really glad to hear that you're enjoying what we do. We will take your feedback on board. Typically, from lunch time onwards is really quiet with very low demand for access on weekends. Of course, if we find there's enough demand, we'll do what we can to provide greater access.
Fantastic experience: yeah good
Fantastic experience: Did swimming lessons with our grandson with instructor Nicole. The pool is always clean. Just have to watch the tiled floor can be a bit slippery at times.
Fantastic experience: yeah good
Fantastic experience: Always happy and supportive
Fantastic experience: Piracy is a serious crime
Fantastic experience: What an amazing gym. People who really care. Up to date equipment. A family away from home.
Thankyou Debb, We love hearing this amazing feedback and hope you are going well and smashing your fitness goals! - Erin, Squashbrook
Fantastic experience: It is a great place to work, and the cost was inexpensive compare to others.
Fantastic experience: Very good I was in Mt Gambier for 4 weeks did not miss oout on my spa and sauna
Fantastic experience: Good gym with a really warm pool, 15$ for casual visits which include access to pool and sauna. Good value when visiting Mount gambier and you still want to train
Fantastic experience: Really good facilities, the young lady working at reception was so professional and gave such good service and energy, wish more people working with the public would be like this.
Thank you so much Lauren for your kind words! We have a great team who are all very keen to help everyone they can!
Positive experience: Great spot only heated pool in mount gambier the chlorine is pretty strong tho and it is only a small pool.
Fantastic experience: Great little local gym and aquatic space. Just stopped I town for the day and it served me well. Having a sauna to wrap up was also a treat. Thank you to the team for being accommodating to my causal visit.
Negative experience: I clearly let them know through email that I want to cancel my membership . Instead of canceling they sent an email with the option of how to help me extend my membership and offering me to sit down and talk. No options about cancellation and not letting me know that I need to go to the gym to sign a cancellation contract. Obviously thought I am clear enough to cancel and the option of extending is open to me if I want. After a month I found I they are still charging me and their excuse is that I needed to reply to their email confirming again that I want to cancel my membership. They didn’t refund the money that they charged after my cancellation email. My previous experience with the Nextgen which is the biggest gym in Adelaide was that they cancelled my membership just with an email notification. As simple as that Tricking people is not a way to build a successful business.
Good morning Mina,My name is Simon Brook and I am the owner of Squashbrook, and I've read your review that you posted on Google, and wish to address some of your comments.There can be a multitude of reasons someone contacts us to cancel their membership. Anything from struggling financially, finding it challenging to get in consistently, not feeling clear and competent in their training and supportive behaviours to achieve their goals, or just heading away for a holiday. All of which, there's many ways in which we can help our members get on the right track and stay there. Some actually prefer their membership goes on hold temporarily. Others we develop a payment plan or adjust their membership to make it more manageable. Sometimes it's providing additional support through further training programming, nutrition and behaviour tips, or simply assisting to develop a sustainable schedule to follow.Our core purpose is to inspire and educate our members on how to look, feel, and perform at their best. We know that developing consistent, sustainable healthy habits is a challenging journery for many, so we have many different strategies and pathways to provide our members the best chance of success. If we do not offer to share our extensive knowledge and experience with those that may benefit from it, we are simply not providing the level of service and support that we know many need to make the change they came to us for.Yes, there are also reasons that people need to cancel their membership. But at the risk of repeating myself, if we do not try to help each and every member, we are failing our core purpose. Hence, why we sought to discover more about your wants and needs, to see IF there was anything we could do to help you achieve your goals. We simply needed confirmation that you indeed still wished to cancel your membership, as opposed to accepting our offer of further assistance.I strongly reject your suggestion that we are trying to trick people! Our business is built upon trying our best to help every member to the best of our ability. Our terms and conditions are laid out and even summarised in a second document to ensure the key points are made clear.I wish you every success in building the health, function, and energy you strive for in the future.Kind RegardsSimon
Fantastic experience: Awesome place to guide your health journey in the right direction. Reasonably priced. They have a creche which is excellent for new mums/dads wanting to loose that baby fat, and a kids gym session lasting 46 minutes... A heated pool, a sauna ( which I'm yet to use ) cardio, everything is there... I love going there and personal trainer is helpful too. All staff are friendly, helpful and encouraging. Toilets and showers onsite too. Parking at front and at rear.... this review was a while back. Today I went there with my son, to use the pool. (Im not a member) I wanted to get some laps in. That I did and have some free time with my son, helping him perfect the freestyle swim. Thanks for having us. We will be back.
Positive experience: Started to go to this gym to do aqua aerobics and was slightly disappointed in the introduction. When I arrived at the front desk I paid my money for my class and wasn't given any information about where to go etc. The class went well though so i'll be back EDIT.. On my second visit things were a bit quieter so I was given a thorough explanation of the gym membership options and inclusions. Was very impressed and have joined up for 12 months to make the most of facilities they have.
Fantastic experience: Friendly staff
Fantastic experience: Can pay $15 for a day entry which entitles you to all their facilities inc pool, spa, sauna, warm shower, gym + more
Thanks for the review Oliver! Much appreciated.
Fantastic experience: Lovely gym with friendly staff. The fact that they have a pool and sauna is a bonus. I've always found their instructors and classes great
Fantastic experience: Great place for a spa sauna and a swim.
Fantastic experience: I took my granddaughter to her swimming lesson she is doing really well
Thanks for the feedback Lin! We're so glad to hear this and take pride in providing real progress for the children in our swimming lessons!
Positive experience: I was invited to attend a come and try class from a friend and when I walked into reception neither of the two people behind the counter greeted me.. they just stared at me and didn’t say a word even though I approached the counter. Not even a hello. Additionally, I have rang to enquire about membership and Twice I have been told to call back rather than taking my number and getting the membership person to call me. It was not the service I was expecting.. Nor the service I have received in the past (some 5 years ago). The class I attended was good though. I’m still not a member but it’s not through lack of trying..
Hi Leesher, although I am mortified by your feedback I do appreciate hearing this so we can correct it.You are correct, this is well below par for our standard service, and I will be taking this up with our team immediately!I will have our membership team reach out to you today so you can gain all the info you need, and we'll offer you something special to make up for your experience recently.Our sincere apologies, and trust you will have a better experience next time.Regards,Simon
Positive experience: great staff
Thanks Angela! Keep up the great work!
Fantastic experience: Friendly staff
Thanks Maddy! Makes us very happy to read this!
Positive experience: Very nice and friendly
Positive experience: Nice pool warm water and nice spa too.
Fantastic experience: Simon and the Squashbrook staff did a fantastic job supporting myself and my two colleagues. I am super grateful for flexible, professional service and support given to us yesterday.
Thanks for your kind words Constance!
Fantastic experience: Great
Fantastic experience: You feel so welcome coming here. The staff are so amazing they become your friends and they know just how to push you to get the most out of your workout. A wonderful place that has all the facilities you need.
Thank you Larissa! Ensuring everyone feels very comfortable, welcome and confident is super important to us.
Fantastic experience: Quality customer service and great value too!
Fantastic experience: Just joined. So far very good impression. Staff are very helpful in working out what you want and getting you started.
Fantastic experience: My son loves the pool
Fantastic experience: Positive: Communication , Professionalism , Quality
Fantastic experience: Wide variety of facilities, friendly staff and great value on membership for what it comes with.
Thanks for your kind words Albert! Glad you're loving training and improving your life with us!
Fantastic experience: Love coming here! Not only because its an awesome facility, the quality equipment, and the health benefits you get from going here, they have the happiest and friendliest staff you could ask for! Its a great family club, with something to offer everyone!
Thanks Brian! Your feedback means a lot to our hardworking team!
Fantastic experience: Such friendly staff and great classes.. Good variety of equipment and even has a pool
Fantastic experience: Best friendly and family oriented gym you can go to also has a kids club so parents can work out and have time to themselves.
Thanks Chloe! We pride ourselves on our friendly and inclusive atmosphere, and our Kids Club is so important for so many members, so we put lots of effort into ensuring parents can train knowing they're kids are well cared for!
Positive experience: Great place for exersise and a chat
Fantastic experience: Squashbrook is a family friendly and fun gym to attend. I have always enjoyed coming here. The trainers are very friendly and will always listen and tailor the appointments with them to your needs.
Fantastic experience: Love Squashbrook and everything that comes with it! Swimming lessons for the kids are fantastic here and run by Lisa an amazing fun swim teacher! Always lovely people at the front desk to greet you and a fantastic creche for the kids as well with some incredible childcare workers in there keeping each and every kid happy and safe! Our family trips to the gym are always made easy and convenient thanks to the squashbrook team!
Fantastic experience: Awesome place to guide your health journey in the right direction. Reasonably priced. They have a creche which is excellent for new mums/dads wanting to loose that baby fat, and a kids gym session lasting 46 minutes... A heated pool, a sauna ( which I'm yet to use ) cardio, everything is there... I love going there and personal trainer is helpful too. All staff are friendly, helpful and encouraging. Toilets and showers onsite too. Parking at front and at rear.
Positive experience: Good gym but not great opening hours
Hi Harry, thanks for your feedback.What hours would you like to see us open?Simon (owner)
Positive experience: Not a bad place to do your work out ,pool on the small size but handy for Excercis to get you back on track,spar would is handy after pumping your muscles,staff friendly and helpful
Positive experience: I enjoy the classes. We take the kids to the pool and also a kids room so i can work out while the kids play
So great to hear your positive feedback!
Fantastic experience: Great establishment. All the equipment is kept in top condition.
Thanks for the feedback Chris! Much appreciated and glad you enjoyed your visit with us.
Fantastic experience: Too many great things to mention so I'll just say Squashbrook is The Best Fitness Facitlity in the South East
Positive experience: Best gym in the mount always clean, friendly staff
Fantastic experience: Great facilities, awesome and friendly staff
Fantastic experience: Great staff and classes. Love this place!
Fantastic experience: Great people
Fantastic experience: Biggest range and frequency of classes offered I've ever seen. Very impressed
Fantastic experience: Great
Positive experience: Love this place and the way it keeps up with technology
Fantastic experience: Helpful friendly staff
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