
Information about Snap Fitness 24/7 Nerang
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Services, Machines and Guided Classes
Snap Fitness 24/7 Nerang: Opinions
Fantastic experience: Environment of the gym next level the guy name is Sam You've inspired me to push harder. ' 'Your form is impeccable. ' 'I can see all the hard work paying off. ' 'Your dedication is truly impressive. '
Negative experience: I've been a member of Snap for 10 years and with this branch since 2017. Recently, I returned from abroad to find I was charged an extra couple of payments when i thought my membership was still on hold and, after contacting the gym, they said tough sh*t and then I said I would have to cancel my membership due to this disagreement so, without any further contact from the manager, my membership was canceled (with a fee of course) and sent straight to debt collectors. I have spent thousands with Snap over my 10 years and not even a single phone call from the manager to sort things out. At the end of the day, I was just another number to this new manager and she couldn't have cared less. The previous manager was amazing and always looked out for the regulars. In year of so under the new ownership, a lot of the regular members vanished and a much younger crowd turned up. Most of them on those cheap deals to get them in. Will they still be with Snap in years like I was? Absolutely not. But hey, the new owner only gives a toss about numbers snd has zero compassion or empathy for anyone who shows loyalty to the brand. To think, a money driven manager/owner was happy to see a 10 year member go due to a $60 disagreement that is now worth more with cancelation fees and in the hands of debt collectors. Brand loyalty in 2024 only goes in one direction.
Hi David,
We endeavoured to contact you numerous times via email, phone call and text message regarding your membership and the overdue amounts. This went on for over a two month period of which we had absolutely no response or communication from you.
When you finally did respond to us, you blamed us for your situation even though you never communicated that you wanted the membership on a further hold in the first place - we are not mind readers.
We then tried to work with you, cancelled the membership immediately waiving the cancellation notice period for you so that no further payments accrued. We were also happy to work out a flexible payment plan for you to pay off the overdue amounts.
You then became abusive in your final email response, blamed us again for the situation and advised us that you would not be paying another cent and would not be communicating with us any further.
It was only after you advised us that you would not be communicating with us any further that you were sent to Debt Collectors.
It seems your expectation was that you should be able to take no responsibility for your own finances and it is someone else fault when you haven’t managed them and communicated properly.
We do not tolerate abusive, slanderous people.
We wish you all the best David,
Take care,
Management
Snap Fitness Nerang
Fantastic experience: ... Snap Nerang. Totally Magpie Proof. So Good.. When we arrived in Nerang i needed a gym close by for my diet programme. I found Snap online and cannot be happier with the choice. Great service, 24/7 access, Very friendly on site Personal trainer if needed, quality equipment and very clean premises. Rates also are very affordable. Snap Nerang there is none better. Jacinta will look after U & Pt Kevin loves a chat.
Thank you for your lovely review we have loved having you in our club, and really appreciate your kind words!
Fantastic experience: Great facility, friendly staff and well maintained equipment.
Thank you for your review Mitch we appreciate your feedback!
Fantastic experience: Visiting family in Carrara from Sydney. Gym equipment is well maintained and facility is very well organised and clean.
Thank you for your lovely review we are glad that you have enjoyed your visit and time in our club!
Fantastic experience: I was so welcomed in to the gym by all staff and members. Snap has great equipment and really knows how to keep members enjoying their workout sessions through different challenges and goals. Nothing but a 5 star experience.
Thank you for your lovely review Jesse
Fantastic experience: Good gym, friendly, everything it’s clean
Thank you for your review Nova we appreciate your feedback!
Fantastic experience: Great staff. Clean space. Everything you need. Staff are super friendly and willing to help out. Love coming to this venue.
Thank you Corey :) we greatly appreciate your feedback
Fantastic experience: Step Fitness Gym in Nerang offers excellent facilities, knowledgeable staff, and a motivating atmosphere. The wide range of equipment caters to all fitness levels, and the cleanliness is commendable. It's a top choice for achieving fitness goals in a welcoming environment.
Thank you for your lovely review Zane we appreciate your feedback!
Fantastic experience: Great people and resources to help me train my body and achieve my goals
Thank you Samuel for your feedback. We love having you as a part of our Snap Family.
Positive experience: This gym has Friendly and helpful staff with a good variety of gym equipment.
Thank you for your feedback Travis. We appreciate you. Without our members we are nothing.
Fantastic experience: Great gym been a member over 7years made some great friends looking forward to the new owner making it evan a better gym bring on the upgrade
Thank you Matthew. We love that you are a part of our community.
Positive experience: Great gym, there is never a heap of people there, just the regulars, it has everything thing you need to get a good sweet on, although it's small you can guarantee you will get results and feel welcome and then find yourself there everyday.
Fantastic experience: The staff and club is very welcoming and they make you feel like family and motivated to reach your goals
Fantastic experience: Best little club on the coast. Great culture, great members and brilliant staff. By pass another snap just to go here!!
Fantastic experience: The vibe & culture of this club is want keeps me coming back. The people are amazing
Fantastic experience: I Have used a few of the snap gyms through travelling , but have found Nerang Snap to be the friendliest staff and trainers
Fantastic experience: Snap Nerang is a good gym and friendly staff
Fantastic experience: I had so much fun being there. The staff were interactive and I got to meet alot of people. It's a great gym
Negative experience: Was given a free trial and told theres no lock-in contract. Never even went into the gym but told them on the phone that I would not like to be a member and now they've tried charging 2 lots of $41 and won't cancel .. so its lock-in. AVOID AT ALL COSTS
Fantastic experience: Super friendly staff, very helpful and always happy around the club. Gym always tidy and organised. Highly Recommend to anyone.
Negative experience: Client service appears to be a foreign concept with no attempt by staff to reply to emails or follow up reminder emails, extremely disappointing.
Fantastic experience: Staff super friendly - big thanks to Nikki who made me feel so welcome and comfortable in the gym. She always offered a hand and went above and beyond.
Fantastic experience: Nice small gym
Fantastic experience: Weight plates well organized. Less people.
Positive experience: - Small gym - minimal equipment (although they expanding) - friendly staff - always clean Personal trainer Keith helped me out during his spare time, thanks Keith :-)
Fantastic experience: Awesome Gym. Friendly people and Great Personal Trainers with a wealth of knowledge. Kevin and Kieth do an amazing job!
Fantastic experience: The team here are FANTASTIC! Super friendly and extremely approachable. Was visiting and the team were super helpful. Made sure I knew where everything was. Felt right at home here x
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