Snap Fitness 24/7 Rose Bay
Information about Snap Fitness 24/7 Rose Bay
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Services, Machines and Guided Classes
Snap Fitness 24/7 Rose Bay: Opinions
Fantastic experience: Loved working with the staff, specifically Claire! Had a great workout and the gym had what I needed during my visit! Will be returning on my next trip!
Negative experience: I used to call snap fitness when I wanted to get 1 month subscription, and for 4 years it worked pretty well for me. Then fews months ago, Claire said to me the price was going up from 73$/month to 120$... I explained that was unfair cause my contract said 73$ and I received a text saying that my membership's cost won't change. She still negotiated it up to 85$... I called snap fitness again yesterday and they said the price went up again to 120$. After talking with Claire the very best she can do now is 90$/months... I feel like this is never going to stop that's why I prefer to stop now and look for other gyms where people are treated better.
Hi Johanna,
Thank you for taking the time to leave a review, and I’m genuinely sorry to hear about your recent experience with the membership pricing.
I understand your frustration, especially after being a valued member for several years. We always aim to be transparent and fair, and I regret that this situation has left you feeling otherwise.
I’d really appreciate the opportunity to speak with you directly to clarify the changes and see if there’s something we can do to make things right. Please feel free to contact me at the club, I’d be more than happy to help.
Kind regards,
Snap Fitness Rose Bay
Negative experience: My partner and I have been trying to cancel our membership for about a week, but despite multiple emails and phone calls, we haven’t received any response. It’s frustrating to experience such delays with something that should be straightforward. Hoping the team improves their communication and customer service moving forward. I am still trying getting in touch with you guys.
Hi Ricardo,
I’m sorry to hear about your frustration and any delays you’ve experienced in trying to cancel your membership. This is not the level of service we aim to provide. Please reach out to us at 0402 233 336, and I’ll ensure your request is processed as soon as possible. We appreciate your feedback and will work on improving our response times.
Kind regards,
Manager
Snap Fitness Rose Bay
Negative experience: Just a thoroughly horrible company to deal with. Signed up for a very short term basis whilst staying in the area. I was not able to use the gym due to them not having a member of staff available for the few days that I wanted to use the gym and they require a physical signing in process despite everything being done online . Had to send around 100 emails to try and resolve the issue. The (eventual) response was that they accepted there was confusion about the signing in process, we're apologetic, but refused to refund me despite acknowledging that I had not used the gym and would not be able to use the gym. Still, they gave me a very good reason for refusing a refund, "it doesn't work that way", was their considered and reasoned response. Well, it works the way you choose it to work. If you accept that there was confusion with the signing in process, accept that I didn't use the gym, accept that I would not use the gym, then why would you insist on holding on to money? The answer is clear, just a horrible business. The $80 was far too important for them to give up and I'm sure that their nasty business practises are a reflection of the kind of people who run this business. Avoid avoid avoid. Update following their response: Yep, they did respond, after chasing them up! And they acknowledged the signing up process was confusing and resulted in me not being able to use the gym. And they still fought tooth and nail for their 80 bucks! Like I said, horrible company and disgusting people to deal with. Their corporate words seek to mask the fact that they will screw over their customers any chance they get. Nasty, nasty, nasty.
We’re sorry to hear about your experience and appreciate your feedback. Our team responded to all your emails and did our best to handle the situation with care and professionalism. While we do strive to accommodate all members, our policy is that membership fees apply regardless of usage, as access to the facility remains available throughout the membership period. We’re always looking for ways to improve and appreciate you sharing your concerns.
Negative experience: Terribly run club. Rude staff who have continued to charge me after I’ve cancelled my membership. Bad equipment and way too busy as well. Avoid! Plenty of better alternatives around.
Hi Sebastian,
I’m sorry to hear about your experience. We take feedback seriously and would like to look into this further to resolve any issues regarding your membership and charges. Please reach out to us at 0402 233 336 so we can assist you directly.
We’re also always working on improving our facilities and member experience, so we appreciate your input.
Best,
Snap Fitness Rose Bay team
Negative experience: This place is badly run with some unfriendly staff. TVs are always broken for some reason. Floors are often filthy. Rarely soap in the toilets. Overrun with under 16 year olds who have no idea how to use equipment or understand gym etiquette, hogging machines for 20 minutes while they play on their phones and chat with their mates. It’s a shame as the equipment is decent and it’s a good size gym. They need to stop recruiting new members and look after the ones they have.
Hi Ando,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We’d love to understand what we can do better, please feel free to share your thoughts with us at 0402 233 336. Your input helps us improve, and we’d appreciate the opportunity to make things right.
Best,
Snap Fitness Rose Bay team
Fantastic experience: I’ve been training at snap fitness rose bay for the last 4 years and I plan on training here forever. The vibe, equipment and staff are all amazing! I recommend everyone come and sign up. Such a welcoming and positive environment. The manager Claire is also amazing
Thank you so much for your amazing review! We're thrilled to hear that Snap Fitness Rose Bay has been your training home for the past four years and that you love the vibe, equipment, and team. Creating a welcoming and positive environment is what we strive for, and it means the world to know you feel that way. We appreciate your support and can’t wait to see you smashing more goals!
Negative experience: Gym and equipment are okay for the cost of the membership. But other things like just having 2 toilets and one of them is completely broken, there’s never toilet paper in both of them. Also there’s no quality control when there’s 4 people talking and hanging out in the machines when there’s people that actually need to use them and workout. Overall I think it has great potential and I would recommend if they could fix this things that become annoying in the daily basis.
Hi Alexis,
Thanks for your feedback! We’ve already addressed the toilet issues and are always working on improving the overall gym experience. We're glad to have you as a member!
Best,
Snap Fitness Rose Bay Team
Fantastic experience: Really good gym! Great friendly helpful staff and Claire is absolutely amazing def deserves a raise
Hi Coco,
Thank you so much for the kind words! We’re thrilled to hear you’re enjoying your experience with us. If there’s anything else we can do for you, don’t hesitate to reach out.
Best,
Snap Fitness Rose Bay Team
Negative experience: Small gym with old and outdated equipment; members training without towels and wearing flip flops; staff turnover extremely high; bathrooms are disgusting…
Hi Giovanni,
Thank you for your feedback. We’ve recently made improvements to our equipment, and we’re continually working on keeping everything up to date. We’ve also addressed the cleanliness of the bathrooms and are committed to maintaining a high standard. We appreciate your input and hope you notice these improvements moving forward.
Best,
Snap Fitness Rose Bay Team
Negative experience: Needs to be cleaned
Hi Janet,
Thanks for your feedback! We’ve made improvements to the cleanliness and will continue to maintain high standards. We appreciate your input!
Best,
Snap Fitness Rose Bay Team
Positive experience: Same songs playing over and over again for 3 months straight needs to be addressed. I reckon I could do the entire playlist by heart. "Dollar dollar bills y'all ☹️
Hi Darby,
Appreciate the feedback! We’ve updated the playlist, so you should hear some fresh tracks next time you’re in. Let us know if you have any song requests!
Best,
Snap Fitness Rose Bay
Negative experience: the equipment is not maintained well, they let a variety of teenagers in who are under 16 and disruptive, they don't follow good standards of hygiene in machine use. They have ratcheted up the membership so there are few windows when the gym is not crowded except in the middle of the night.
Hi Davis, we're sorry you feel this way. Please reach out so we can discuss these issues with us further.
Kind regards,
Snap Fitness Rose Bay
Negative experience: Worst gym ever! Customer service does not exist. Classes are continuously cancelled. Join at your own risk.
Hello, we’re sorry to hear you feel this way. We strive to provide a great experience for all our members and are always working to improve. If you’d like to discuss any concerns further, please reach out to us at 0402 233 336, we’d love the chance to make things right.
Best,
Snap Fitness Rose Bay team
Positive experience: The place is clean and lovely always. Just wish they could keep their staff. Doesn't say great things about the management.
Hello, thanks for your feedback! We’re glad you find the gym clean and welcoming. Our current team has been here for a while now, and we’re committed to providing stability and great service. We appreciate your support!
Best,
Snap Fitness Rose Bay
Fantastic experience: Nice local gym open 24hours. Friendly staff and Always clean.
Thank you for your kind words! We're glad to hear you're enjoying our 24/7 access, friendly team, and clean facilities. We appreciate your support and look forward to seeing you in the gym!
Positive experience: Nice location, good gym for quick local workout. Limited support and just a few classes.
Thanks for your feedback! We're glad you enjoy the location and convenience of our gym. While we focus on providing a great space for independent workouts, we’re always looking for ways to improve. If you have any suggestions on how we can enhance support or classes, we’d love to hear them! Feel free to chat with our team next time you're in.
Fantastic experience: Good gym, helpful staff
Thanks for your review! We're glad to hear you’re enjoying the gym and that our team has been helpful. We appreciate your support and look forward to seeing you again soon!
Positive experience: Good place to training. Is tiny but you can find whatever you want for your workout
Hi Lorenzo,
Thanks for your review! Glad to hear you’re enjoying your workouts. We may be a smaller space, but we’re all about making sure you have everything you need!
Best,
Snap Fitness Rose Bay
Fantastic experience: Fantastic space and friendly, knowledgeable staff and plenty of equipment during peak times to keep your workout on track.
Thank you for the fantastic review! We're so glad you enjoy our space and the atmosphere created by our friendly and knowledgeable team. It's great to hear that the equipment availability during peak times helps keep your workouts on track.
Fantastic experience: Easily the best gym in Rose Bay. Various brand new equipment, always clean, friendly and approachable staff, not too crowded, happy and youthful environment. If you're looking for a gym around the area, this is the one.
Thank you so much for the glowing review! We’re thrilled to hear that you’re enjoying our brand new equipment, clean facilities, and the friendly, vibrant atmosphere we’ve worked hard to create. Your recommendation means a lot, and we’re so happy to have you as part of our gym family! See you at your next workout!
Fantastic experience: First time visiting this facility after hearing nothing but good things. It was incredibly clean and tidy, loads of equipment in good condition and well maintained. The staff were friendly, the space had a great atmosphere, wonderful lightning and well considered layout. The bathrooms were also very clean with a good sized private shower and change room space. I was able to find an un-metered parking space on the same street at peak time, and there were plenty more. Bit of a shame it was so cold today, I would have loved to go out on the upper deck and use the outside balcony area. Again, I was there at peak time and yet it hardly felt crowded. A+
Thank you so much for the amazing review! We're thrilled to hear that your first visit was such a positive experience. It's fantastic to know you appreciated our clean facilities, well-maintained equipment, and friendly staff. We’re also glad the parking was convenient for you. Hopefully, next time the weather will cooperate and you’ll be able to enjoy the upper deck and outdoor balcony! We really appreciate your thoughtful feedback and look forward to seeing you again soon!
Fantastic experience: I love train here, lovely staff, clean place
Thank you so much for the 5-star review! We're thrilled to hear you're having a great experience with us. Your support means a lot, and we look forward to continuing to help you achieve your fitness goals!
Fantastic experience: One of the cleanest gyms I’ve ever been to, everything is new and looked after so well ☺️☺️!
Thank you so much for the 5-star review! We're thrilled to hear you're having a great experience with us. Your support means a lot, and we look forward to continuing to help you achieve your fitness goals!
Negative experience: DO NOT JOIN THIS GYM. Most likely the worst gym experience I have ever had. The gym is so small your knees will be touching the person next to you when you’re doing a exercise from anywhere. The equipment are low grade, faulty and the worst part about the gym is its staff, very rude, impolite, Max, Albert and Jayson, made me feel very uncomfortable in the cancellation process. Stealing money from their members. Toxic gym.
I'm really sorry to hear about your experience, and I truly appreciate you sharing your feedback. We strive to provide a positive and supportive environment for all our members, so I apologise if your visit did not meet expectations. Your concerns regarding the space, equipment, and staff are taken seriously, and I’ll be addressing them directly with the team to ensure improvements are made. If you'd like to discuss this further, please feel free to reach out to me directly, and I’ll do my best to resolve any issues. Thank you for bringing this to our attention.
Fantastic experience: I love this gym. Staff are super responsive and helpful. It has a great selection of equipment, and lots of different spaces so it never feels too packed. Love the upstairs studio for free weights and stretching. The outdoor terrace area is a bonus too.
Thank you so much for the fantastic review! We’re so glad to hear you love the gym and enjoy the variety of equipment and spaces we offer. It's great that the upstairs studio and outdoor terrace area are adding to your experience. Your feedback means a lot to us, and we’re thrilled to have you as part of our gym community!
Fantastic experience: Staff are friendly and always willing to help, super clean facility and equipment is new + clearly treated with care by members and staff! Amazing gym!
Thank you for the wonderful review! We're so happy to hear you're enjoying our friendly staff, clean facilities, and well-maintained equipment. It's great to know that the care and attention from both members and staff are making a positive impact. We truly appreciate your support and look forward to seeing you again soon!
Negative experience: I just received an email threatening me to pay just under $200. I left the gym a month after I joined as the gym was way too small for me. I called and requested for my membership to be cancelled and then was told by the staff member on the phone that it was confirmed and no other payments were needed before the end of my notice period. This is infuriating because I was happy to pay anything that needed to be paid to leave and make the exit as easy as possible but since the staff member said it was all good i thought i had nothing to worry about. I was literally there for MAYBE 30 days, it was a nice little spot but at the end of the day it was all very cramped and not many equipment options. The membership situation really brought my view of this place all the way down, If you don’t want a membership contract run around and headache DO NOT Join this gym.
Thank you for sharing your feedback. I’m sorry for the confusion and frustration you experienced regarding your cancellation. If you have any further concerns, please don’t hesitate to reach out directly. We truly appreciate your feedback and wish you all the best.
Negative experience: Well priced, but need a mandatory towel policy as less than half of the attendants use one and most machines are covered in sweat.
Thank you for your feedback! We appreciate you highlighting the importance of hygiene and the use of towels. We’ll certainly take your suggestion into consideration as we continue to improve the gym experience for all our members. In the meantime, if you notice any issues with equipment, please feel free to reach out to our team, and we'll be happy to assist. We truly value your input!
Fantastic experience: Amazing customer service the team is responsive on the phone and great to help. The gym is brilliant too. Great options for weights and enough machines seems small on outside but is big inside and staff friendly and helpful
Thank you so much for the wonderful review! We’re thrilled to hear you’ve had a great experience with our customer service and that our gym meets your fitness needs. It’s great to know you’ve found our staff friendly and helpful, and that you’re enjoying the variety of weights and equipment. We appreciate your support and look forward to seeing you again soon!
Positive experience: Clean, friendly and helpful staff members. I always go here at 6am in the morning.
Thank you for the great review! We’re so glad to hear that you enjoy our clean facilities and friendly, helpful staff. It's awesome to know you're starting your mornings with us! We appreciate your support and look forward to seeing you again at 6am!
Negative experience: Cancelled my membership but nothing was cancelled from their side, so another payment came out. Called to resolve in a friendly way, but the manager was unnecessarily rude and hung up on me at one stage. He said he would get his area manager to call me when I said I felt he was being a bit rude, but I haven’t heard anything since.
I’m really sorry to hear about your experience, and I completely understand your frustration. This is certainly not the level of service we aim to provide. I apologise for any miscommunication regarding your cancellation and the way you were treated. Thank you for bringing this to our attention.
Fantastic experience: Nice and clean, not crowded.Recomended.
Thank you so much for the 5-star review! We're thrilled to hear you're having a great experience with us. Your support means a lot, and we look forward to continuing to help you achieve your fitness goals!
Fantastic experience: Conveniently located in the heart of Rose Bay. The equipment is ideal for working out and for various health and fitness programs. Staff were available to assist on site.
Thank you for the positive review! We’re glad to hear you’re enjoying the convenient location, equipment, and the support from our staff. We appreciate your feedback and look forward to continuing to help you with your fitness journey!
Fantastic experience: Equipment, facility, cleanliness. No words needed. Top class gym in sydney
Thank you for the amazing feedback! We're thrilled to hear you’re enjoying our equipment, facilities, and cleanliness. We truly appreciate your kind words and are glad you consider us top class! Looking forward to seeing you again soon!
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