
Information about BODYROK
3036, Keilor
Opening hours
- sunday: 8h-17h
- monday: 6h-12h, 16h-21h
- tuesday: 6h-12h, 16h-21h
- wednesday: 6h-12h, 16h-21h
- thursday: 6h-12h, 16h-21h
- friday: 6h-10h, 17h-19h
- saturday: 7h-12h
Our comment from FitFit Australia about BODYROK:
BODYROK, located in Keilor, Australia, is a vibrant Pilates studio known for its welcoming atmosphere and dedicated instructors. Clients consistently rave about their experiences, highlighting several key aspects:
- Professional and Calming Environment: Many users appreciate the professional yet calming atmosphere that helps them feel energized and stronger after each session.
- Exceptional Instructors: Instructors at BODYROK are often described as encouraging, knowledgeable, and attentive, catering to all fitness levels from beginners to advanced members.
- Diverse Class Offerings: The variety of classes ensures that no two sessions are alike, keeping workouts fresh and engaging. Members have noted a good mix of instructors, allowing for a tailored experience that aligns with individual goals.
- Community Feel: Users have expressed a strong sense of community, with many forming friendships over their shared Pilates journeys.
- Focus on Adaptability: BODYROK is praised for its ability to adapt classes according to individual needs, making it accessible for everyone, including those with specific fitness goals or experiencing pregnancy.
While the studio receives high marks for its classes and atmosphere, there have been some concerns regarding class intensity variability and a 12-hour cancellation policy that some users feel could be improved. Nonetheless, the overwhelming consensus is that BODYROK is the best choice for a supportive and effective Pilates experience, making it highly recommended by many clients.
Services, Machines and Guided Classes
BODYROK: Opinions
Fantastic experience: Great instructors and sessions are very enjoyable. Atmosphere is professional and calming. Feel stronger and energised after each session.
Hi Nicole, thanks so much for your wonderful review! We are so glad your enjoying the classes and studio. BODYROK
Fantastic experience: Been coming here for 10+ years. Great vibe from beginner to intermediate. Good breadth of different trainers. You can always find a trainer to suit your style, goals and momentum.
Hi Sandra, thanks so much for your review! Thank you for your continuous loyalty and support! Love that you are enjoying the studio after so many years
Fantastic experience: If you want to have a fabulous and challenging experience with Pilates "Bodyrok" is the place to go whether you're a beginner or a long time member. Each class is different, (I have never been to the same class twice), the instructors are encouraging and knowledgeable and I have come away from every class feeling great. I have been exercising my whole life and I have found Pilates the best "whole of body" workout there is.
Hi Coleen, thank you so much for your recent review. We are so glad you are enjoying the studio, instructors and classes. You are a pleasure to have in our classes and at the studio. We hope we can continue to make your pilates experience enjoyable
Fantastic experience: Really enjoyed my Barr class, the instructor was encouraging, supportive and provided a great atmosphere.
Hi Marina, thanks so much for your review! It is so great to hear!
Fantastic experience: I always love attending charlottes classes! She’s always so encouraging and always brings an energetic and positive spirit to the class.
Hi Madeline, thank you so much for your wonderful review. We absolutely love Charlotte's classes as well and glad you are enjoying the studio! We look forward to seeing you in the studio soon!
Fantastic experience: Mel B’s class was so intense but one of my absolute favourites. Excellent class for a full body workout and full body connection. Will certainly feel this one tomorrow :)
Hi Jana! Thank you so much for your recent review! So glad you enjoyed Mel’s class. Thank you for being such a loyal customer for so many years.
Fantastic experience: Always making me feel comfortable! The instructor was knowledgeable and attentive, ensuring everyone had proper form. The workout was challenging yet accessible, leaving me feeling energised and balanced. Highly recommend!
Hi Ally, thank you so much for your review and thank you for recommending BODYROK
Fantastic experience: Love this place, so good at adapting stuff for beginners like me
Thank you so much for your review! We love that you enjoyed the classes.
Fantastic experience: An incredibly welcoming and fun pilates studio with creative, friendly and knowledgeable instructors. There’s such a warm community feeling at BODYROK. So many amazing clients that have become friends over the years. My favourite place to be and practice Pilates.
Hey Julie,
Thank you so much for you wonderful review. We love having you in the studio and apart of the BODYROK community :)
Fantastic experience: It was as challenging as you wanted it to be, an open class that accommodated various levels of ability. It had been my first time in a long time and I was so glad I attended today.
Hi Karen, Thank you for your recent 5 star for your review We look forward to seeing you in the studio soon. The BODYROK Team
Fantastic experience: Great instructors and reformer classes!
Hi Kayla, thank you so much for your 5 star review! We are so glad you are loving the classes and love our instructors as much as we do! We look forward to seeing you in class soon. BODYROK
Positive experience: BodyRok is amazing & I cannot speak anymore highly of the incredible instructors. Being 29 weeks pregnant, all instructors are accommodating and happy to assist and provide alternatives so I can feel included in all classes. I wish I had of joined up before falling pregnant! My only issue is the 12 hour cancellation policy. Its hard to know you will unable to attend a class 12 hours in advance. I believe in a cancellation policy for fitness classes, but 12 hours is a little steep.
Hey Samantha, thank you so much for your review and feedback. We are so glad you are finding the instructors accommodating and able to continue classes throughout your pregnancy. I have passed on your feedback regarding our 12 hour cancellation policy and our team will get in touch with you about this going forward :) Thank you again for your review and feedback. We look forward to seeing you in the studio soon!
Positive experience: Venue, equipment, booking process and the instructors overall is great. Two observations however There's a huge variation in class workout intensity and not much info online to understand this. One workout I couldn't move the next day and was happy to find it worked. Another was so light touch and to be honest a let down. In this particular class whilst the instructor was engaging, obviously skilled and lovely, there was a lack of professionalism as they allowed themselves to be distracted by a client who was more intersted in conversation and spoke for the bulk of the class. I pay and attend to switch off and get a proper workout and have have limited time..I didn't get much out of the class because of this and whilst the time suits me I don't know if I'll attend it again. It may require a certain level of client etiquette to respect others and be reminded that the class requires more attention and focus during a workout. Conversations can be had after....
Thank you so much for your recent review.
We are so glad you enjoyed your first class but are very sorry to hear you did not enjoy your second class as much.
Your feedback is greatly appreciated and will be taken on board to ensure all clients get the most out of each class.
We will get in touch with you via email shortly and provide compensation for your most recent class.
Once again, thank you for your time in reviewing our service and providing great feedback for us to continuously improve.
The BODYROK Team
Fantastic experience: Hands down BEST reformer Pilates in the area!! The instructors are amazing. Olivia & Steph are professional & supportive. BODYROK is always clean & a great atmosphere to work out. Highly recommend ⭐️⭐️⭐️⭐️⭐️
Hey Tan! Thank you so much for your recent 5 star review. We are so glad you have had a good experience at the studio and are loving the instructors as much as we do! Your feedback is very much appreciated and we look forward to having you in the classes again soon. Thank you for recommending us.
Fantastic experience: All the instructors are fantastic here and the reformer classes are the best! I have heard good things about all the other classes too! Very good team who are always willing to accommodate. Highly recommend!
Hi Julia, thank you so much for your recent 5 star review. We are thrilled to hear you are enjoying the instructors and reformer classes! We hope you are able to try out the other classes very soon :) Thank you again.
Fantastic experience: Wonderful trainers. Really make the time to explain to beginners. Will definitely book more sessions.
Hey Kirsten,
Thank you so much for your review. We are so glad to hear you are enjoying the trainers and felt comfortable in the classes. We look forward to seeing you in the studio again soon :)
Fantastic experience: Have tried many studios before sticking with Bodyrok and I’m glad I did. Instructors are friendly, knowledgeable and helpful. Good mix of instructors so classes are varied. They can cater classes to any fitness level which helps when was pregnant. Definitely recommend coming here!
Thank you so much for your amazing review Sarah :) We absolutely love having you in the studio and have loved watching you stay strong throughout your pre and postnatal journey. You are one incredible and inspirational woman!
Fantastic experience: I have been a member of this studio for over 7 years now, love the vibe here. Every instructor has something different to offer, which I love, no class is the same which keeps it intersting and fun. Always have a great workout and the instructors are all very friendly and make you feel comfortable no matter what your level you are. Love a workout environment that really gets to know their members and can build up that relationship with each client. Highly recommend BodyRok.
Hey Aggie,
Thank you so much for your amazing review! We have loved having you apart of the studio for so long and can’t thank you enough for your support over the years.
Fantastic experience: Love the classes, heaps or variety and awesome, friendly trainers. Highly recommended.
Hey Melissa,
Thank you so much for your incredible review! We love having you apart of our community and we are so grateful to be apart of your Pilates journey
Negative experience: **UPDATE** Still have not received a refund. And the response to my review just clarifies the lack of professionalism I experienced and continue to experience months after my initial complaint. I experienced the worst class I have experienced in my whole time doing reformer pilates. The instructor spent the whole class having a personal conversation with one of the class attendees. I'm not one to give feedback but this behaviour and conversation was completely inappropriate and personally triggering for me (and not why I attend pilates classes), so in this case I felt like I needed to provide feedback, as a manager myself I would want to know if this was happening in my business. On receiving a response from the studio manager I was told that a conversation would be had with the instructor, it became apparent to me that the instructor was informed of who I was and she tracked me down on Instagram. Extremely inappropriate and unprofessional. I no longer felt comfortable returning, or even welcome in the studio. I informed management and requested a refund for my 10 class pass I had purchased. I was told that 'refunds for change of mind are not available' and that I can transfer the credit to someone else (like I would recommend anyone I know to attend this studio). I was also later told 'sorry that you feel your privacy has been breached by a particular instructor viewing your public profile outside of business hours' like their lack of professionalism as a business is my fault. They are still refusing to give me a refund. I am truly disgusted with both the instructor and how management has handled this whole situation.
Hi Ellen,
Thank you for your recent feedback.
We can confirm this matter has been looked into at length and a refund has been provided.
We have apologised greatly for any conversation that you have overheard that may have upset you.
For the purpose of providing context to this complaint, we can confirm the discussion of elderly grandparents between the instructor and another member was a trigger for you and ruined your class experience on this occasion.
As discussed, our studio is a safe haven for many members and our instructors do interact with everyone who sometimes open up about their personal life and matters.
In this case, we are sorry you overheard something that has triggered you.
Our management team went to great length to rectify this matter and provided a credit for the class in question as well as an additional 5 complimentary classes.
Our system shows you booked in another class and chose not to attend resulting in a late cancellation.
This was also credited back to you.
We are unsure as to why the instructor viewed your public profile on instagram. However, our management team has since instructed them to avoid any further interaction with you outside of the studio.
Our management team have offered you several options of compensation and complimentary visits which you were not happy with initially.
We can now confirm you have accepted our offer of a refund and we are glad we could come to a resolution in the end.
Thank you again for your time and feedback.
Fantastic experience: Great studio with competent friendly staff; highly recommend this local community business.
Hi Graeme,
Thank you so much for your recent 5 star review. We look forward to seeing you in the studio again soon.
Fantastic experience: These guys help me get back in shape after having my twins, they go above and beyond to make you feel comfortable.
Hi Christine,
Thank you so much for your review. We are so glad we were apart of your postpartum journey.
Fantastic experience: Have been a long time member of Bodyrok at the Keilor Village. Beautiful bright light filled space with energetic instructors always there to make a work our fun and relaxing!
Thank you so much for your recent 5 star review. We look forward to seeing you in the studio again soon.
Fantastic experience: Lovely staff and great vibes all around! :-)
Thank you so much for your 5 star review! We love having you apart of our community and look forward to seeing you in the studio soon!
Fantastic experience: Great experience, I joined bodyrok after a shoulder injury, the experienced staff guided me with the correct Pilates and Reformer exercises, now I have full movement and stronger than before the accident.
Thank you so much for your recent 5 star review. Your progress has been incredible! We are so glad we could be apart of your rehabilitation journey.
Fantastic experience: In-between my back surgery I saw Olivia to help with pain management and to strengthened my core, the care I received was fantastic, the studio is beautiful and the girls are all lovely.
Hey Rita,
Thank you so much for your wonderful review of our team and studio. Your feedback is very much appreciated. We look forward to seeing you again in the studio :)
Negative experience: The vibe is completely off in this studio. I don't know what vibe they were going for when putting reformers outside a toilet and in a kitchen. There's one instructor who just won't shut up and just loves talking about herself. There are much better studios in the area with friendlier staff and a complete overall vibe. It’s a massive NO for me!
Negative experience: They used to have a great instructor for yoga so I purchased a 20 class pass worth $270. They suddenly changed the yoga instructor to someone who plays music like it's a nightclub and who simply is incomparable to the previous instructor. I wanted to get my refund for the 20 class pass which was completely unused and they refuse. This place doesn't care if you're happy with their classes or not, all they care about is your money. I would certainly recommend going somewhere else where they care about their clients and where you won't lose your money.
Hi Vetsa,
We have looked into your particular matter at length and can confirm your preferred instructor (who had to leave us due to the pandemic) did unfortunately leave us prior to you purchasing your pass in June 2021.
We can see that your pass was also purchased on sale and gave access to all MAT style classes (Strength Class, Restore Class, Power Class, Sweat Class, Burn Class, Barre Class) and not just Yoga and therefore could not be refunded in accordance with out terms and conditions.
Our team has offered many solutions such as transferring the pass over to a Reformer pass at no additional cost or another preferred pass for a more suitable class style or instructor as well. The option of full credit with no expiry date was also available to you.
We have also extended your pass for an additional 12 months to give you flexibility with our new instructors or other class styles.
Our mission is to create a happy hub and positive experience in the studio and all of our classes. We are very sorry you feel you did not experience this. We can confirm we always try to provide the best class options and customer service at all times for our members.
Once again, we are so sorry your preferred instructor is no longer available but we are confident our other experienced instructors will be able to provide you with a great yoga or other mat style class.
We look forward to welcoming you back into the studio again soon.
Fantastic experience: Great classes friendly trainers
Thank you for your recent 5 star review Diane. We love having you in the studio!
Fantastic experience: Great prices, friendly and engaging staff. A fun experience, will definitely be back
Thank you for your recent 5 star review of our studio. We can't wait to have you back in the studio soon!
Fantastic experience: My first visit to BODYROK was great! The instructors are all so welcoming and I felt confident and right at home after the first class. It was my first time doing a reformer class and Shantel took me through everything I needed to know about the reformer and was really helpful whenever I was unsure of any of the exercises. A beautiful studio and lovely instructors to go with it! Highly recommend!
Thank you so much for your incredible review and recommendation. We hope to have you back in the studio really soon!
Fantastic experience: Great place for a work out, after many years of gym classes, tennis and running, reformer was the first class where i saw a dramatic change in my body, especially after 3 kids. Beautiful fit out and a fun bunch of trainers.
Thank you so much for this incredible review. We are so glad are loving the studio and still attending classes.
Fantastic experience: I took a reformer class for the first time today, ive had no palates experience before. Julie was amazing she guided me well, i had a great experience! Cant wait to come bacl! Highly recommended!
Fantastic experience: Very clean studio (doesn't smell of sweat like other studios), and great instructors who are confident, upbeat, positive and not pretentious. Not many places per class so it feels intimate, personal and you can be corrected/helped if you are doing something wrong, something you wouldn't be able to do at some of the other studios who have more people in their classes.
Thank you so much for your beautiful review! We appreciate your feedback and are so glad you enjoy your time at the studio
Fantastic experience: Love doing reformer pilates with Laura. Great intimate atmosphere that is friendly and down to earth. No pretentious wannabes at this fab place!
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