
Information about Fernwood Fitness
Opening hours
- sunday: (closed)
- monday: 8h-19h
- tuesday: 8h-19h
- wednesday: 8h-19h
- thursday: 8h-19h
- friday: 8h-17h
- saturday: 9h-12h
Fernwood Ascot Vale is the best women's only gym for fitness, health & wellness offering group classes, strength, cardio, HIIT, yoga, Pilates and more. Join today!
Our comment from FitFit Australia about Fernwood Fitness:
Fernwood Fitness in Ascot Vale, Melbourne, offers a warm and welcoming environment specifically designed for women. Many users appreciate the friendly and supportive staff, who are always willing to assist and motivate members. The gym is known for its clean facilities and extensive range of equipment, including reformer Pilates and various group fitness classes that cater to all skill levels.
Members particularly enjoy the 24-hour access and the availability of amenities such as a sauna and on-site café. The gym aims to create a sense of community among its members, providing a safe space that encourages fitness journeys.
Feedback highlights include:
- Super clean and well-maintained facilities
- Highly professional and friendly instructors
- A variety of class offerings that fit busy schedules
- A supportive environment that is perfect for new members or those returning to fitness
While some reviews mention issues with customer service and communication, the general consensus emphasizes the positive atmosphere and commitment to helping members achieve their fitness goals. Many members express their love for the club, repeatedly noting it as their second home.
Services, Machines and Guided Classes
Fernwood Fitness: Opinions
Fantastic experience: l love going to the female gym at Fernwood Ascot Vale. The staff are super friendly and very supportive. Always a smile waiting for you at reception and a warm welcome, happy to assist. A shout out to Shay super supportive with Fit 30 strength classes & 8 week challenge and thank you to all the instructors. Guarantee to get you motivated & build strength & achieve individual fitness goals. The facilities are super clean & an underground car park with 24 hour access. Love it
Hi Connie! Thanks for your wonderful review. You have been smashing the 8 week challenge and we have seen some remarkable results in FIIT30! We love having you - keep up the great work!
Negative experience: Don't go, I don't recommend it at all because they rip you off, you can never talk to the person you need to talk to, if possible, fire Tania
Hi Aleyna,
Thank you for reaching out. Your review is not fair and does not accurately reflect the situation.
You recently visited the club, spoke with our receptionist both on Friday and today, and successfully settled your overdue balance. The terms of your membership, including the direct debit process, have been clearly explained both in person at the club, within your signed contract, and through multiple written communications.
Tania, who works within the membership administration team at our head office, is responsible for managing outstanding payments. Since becoming a member in January, your payments have been declined. You have also attended the club. It is the responsibility of the membership administration team to recover outstanding funds from members. To assist you, the team arranged a payment plan, and we have also waived your last debit as a gesture of goodwill which we explained today.
We hope this clarifies the matter. Please feel free to contact us if you have any further questions.
Fantastic experience: Been coming to Fernwood Fitness from over two years! It’s such a wonderful and safe space♥️ It makes you feel right at home along with a great sense of belonging. The group classes are extremely well designed and curated all together that is absolutely fantastic! The FIT30 program that I started few months back has really changed my body in terms of fitness, strength and challenges you to push yourself even more. It has helped me achieve my fitness goals to a large extend. The staff are very friendly and very helpful. Most importantly, Fernwood Ascot Vale has the most amazing set of instructors who are extremely motivating, friendly and really really helpful. They really help with in achieving your fitness goals
Hi Priyanka! What a beautiful review. Thank you so much! We are so happy to see you have been loving our classes, especially FIIT30. You have been so consistent in these classes and absolutely smashing it. Great job and we can't wait to see you again.
Fantastic experience: Absolutely love my gym Fernwood Ascot Vale. They have absolutely everything I need - reformer Pilates, great equipment, sauna the list goes on. Highly recommend!!
Thank you so much for your feedback Tahlia! We are so happy you are loving the club and our using our complimentary sauna! Please let us know if there is anything you need. See you next time!
Fantastic experience: Simrin was lovely and so helpful! Loved our workout!
Hi Jessica! Thank you so much for your wonderful feedback. Thanks for coming in and happy you enjoyed your workout. See you next time!
Fantastic experience: Love training here! Great facilities and friendly people
Thanks Isabelle for your review. We look forward to seeing you next time!
Fantastic experience: Great gym
Thanks Simi!
Fantastic experience: I love this club! It has the best energy and their staff are sooo helpful. Reformer Pilates has been amazing too, I’m getting the best results :) the instructors are super motivating and they always have times which suit my schedule!
Hi Kristy. Thank you so much for your feedback. We are so happy you are loving our Reformer classes.
We look forward to seeing you and your amazing energy soon!
Mary
Fantastic experience: Fernwood Ascot Vale is a welcoming and very friendly female gym. The management and staff are exceptional and are always willing to assist you with any enquiries or questions. The group fitness classes are always varied and you have a wide choice to choose from. The gym is clean and organised and the equipment is always maintained to a high standard. I love coming to the gym to exercise and also to have a coffee and a chat with my friends. I highly recommend Fernwood Ascot Vale.
Hi Lisa. We love having you here too! It has been so great to have you back.
Please come chat to us at any time.
Mary
Fantastic experience: Great classes and lovely staff❤️!
Hi Jody. Thank you so much for your feedback! Always appreciated.
Mary
Fantastic experience: A beautiful gym with fabulous facilities equipment and even free breakfast! My favourite is the reformer classes. The teachers are so experienced and I have noticed the difference in my hips and back in just 4 weeks. Thanks Mary and team for beong so supportive ❤️
Hi Amanda. Thank you so much for your wonderful feedback. We love having you here! We are so happy that you have been loving the club and the Reformer classes. So good to see your improvements in your hips and back. Thank you for all your support too.
Mary
Fantastic experience: Super clean with friendly staff!
Thanks so much Stephanie!
Fantastic experience: I absolutely love Fernwood Ascot Vale, as well as all the Fernwood gyms! The membership options are fantastic, and I truly appreciate the flexibility of being able to visit any Fernwood gym when needed. After having my first child, I struggled with confidence about returning to the gym. However, Ascot Vale immediately felt like a safe, welcoming, and non-judgmental environment. From the moment I stepped in, I knew I had made the right choice. It's been two months since I joined, and I couldn't be happier. I now have the convenience of getting a workout in either near my workplace or my home, thanks to the great membership offer that allows access to any Fernwood location. I also love the variety of classes and facilities available at Ascot Vale—everything from the showers and sauna to the Pilates and relaxation room. The little café is perfect for a break and socialising too! The gym is always impeccably clean, which adds to the overall experience. Overall, I’m so glad I made the decision to join Fernwood Ascot Vale. It’s made a huge difference in my fitness journey, and I’m excited to continue my progress!
Hi Seda,
Thank you so much for your wonderful feedback. We are so happy you are loving the club!
Please reach out if there is anything you ever need!
Fantastic experience: Bec is the best pilates instructor I've ever met! Amazing atmosphere and environment.
Hi Emily. Mary the new Franchisee here. Thank you so much for the amazing feedback! See you in club soon :)
Negative experience: I do not recommend this gym at all, worst customer service, no one talks to each other. Taking three months just trying to get an answer, was promised multiple times to get a call back and they never did and all they can say is they are under new management and can’t help me with my situation. The biggest waste of my time ever,
Hi Vinni. My name is Mary and I am the new Franchisee here since last week. I really apologise for your experience. I have been part of Fernwood for six years and am here to help. Would love for you to come in or feel free to call to speak to me directly for anything you need.
Fantastic experience: As someone who has always felt uncomfortable at mixed gyms, this feels like a safe space. The staff are always welcoming, trainers are always happy to help & answer questions. I love the Reformer Pilates classes and recommend them to everyone ☺️
Hi Victoria - thank you so much for your wonderful feedback.
Fantastic experience: This Facility is really best. Specially the new management takes care of all the services very considerably. I would totally recommend to check this place out for good vibes and having a good time while working out.
Thanks for the great review, Mandeep
Negative experience: I would not recommend this gym at all. The new management is rude & know nothing about running a business. I wouldn’t support a gym that doesn’t respect their own people who are there to support them and run the classes. I as a loyal member would seek membership somewhere else. There are a few better gyms within the vicinity.
Hi there! My name is Mary and I am the new Franchisee since one week ago. I have been part of Fernwood for six years and am super passionate about the brand and all its wonderful members. If you would like to come back, I would absolutely love to meet you and support you in your health and fitness journey. Sauna is now complimentary and have a great member care follow up system in place. The vibe is great and would love to meet you. Hopefully we see you in the future. Mary
Fantastic experience: I recently joined fernwood a few months ago and I absolutely love the club! The staff and trainers are so lovely and the gym itself is incredible. Love being able to walk in this gym feeling confident and motivated to do a work out. Highly recommend!
Thanks for the great review, Eliana
Fantastic experience: Returning to Fernwood has been an amazing experience. The girls at my original club knew who I was and made me feel super welcome. I highly recommend this gym for any ladies looking for support and positivity.
Fantastic experience: Such a great and inclusive gym, I have never felt comfortable going to the gym before coming to Fernwood. Always clean and quiet which is great.
Fantastic experience: The most amazing gym I have ever been too. Super clean, friendly staff and very modern facilities. Highly recommend!
Negative experience: Offering monthly contacts which are not monthly - check your contract!
Negative experience: Dont join Fernwood! They have number of unfair practices built into their membership contract that benefits the company. I cancelled over two months ago and they are continuing to bill me and blaming me for cancellation correspondence they lost during Melbourne lockdown - and they have a debt collector emailing and texting me daily. Extremely upsetting and traumatic experience.
Negative experience: Managers and team members need to better communicate with each other in passing information on. Managers need to pick up the phone and talk to their clients and not hide behind a keyboard. Managers and individuals should leave their name at the end of their emails. Communication and professional service has been a big fail with my Fernwood experience.
Fantastic experience: Absolutely love my Ferny girls at Ascot Vale! Made my experience such a good place to care and focus on myself in such a healthy and happy way!! Everyone (including members) are so helpful and caring! Love that I can just walk in after a long day and leave feeling refreshed and happy! ❤️
Fantastic experience: I started at Fernwood after the birth of my first child. I was hesitant in getting back into fitness but the ladies at Ascot Vale went above and beyond to support me in my journey back. The staff are all highly professional and accommodating and are quick to respond to any queries I've had. The facilities are fantastic, with a great range of classes with ranging times that suits this busy mum a good quality equipment to accommodate for any need. I could not fault Fernwood. I had never felt comfortable and supported in a gym before until i walked through Fernwod's doors!
Fantastic experience: Can't fault this place! Felt so comfortable with the trainers they have. Can't beat 24/7 access and some well deserved "me time" away from my little ones! Deffiently looking forward to reformer Pilates!
Fantastic experience: Had the best experience here. Super friendly and professional staff. Was made to feel super comfortable. Can’t wait until it’s open again!
Fantastic experience: Excellent
Fantastic experience: Love this gym. Clean, big, lots of equipment, friendly staff and great trainers. This is the only gym I’ve ever stuck to.
Fantastic experience: Lovely gym, really friendly staff.
Hi Mo – thank you for your fantastic feedback - we’re so glad to hear you are enjoying the gym, we love our team too! We look forward to continue supporting you achieve your goals!
Cheers,
Clare @ Fernwood Fitness Ascot Vale
Negative experience: Very disappointed with my experience with Fernwood Travancore. Not a community feel and a very costly exercise for me when I cancelled my membership!! Definitely would not recommend.
Hi Sharon,
Thank you for your feedback. We’re sorry to hear about your recent experience at Fernwood Fitness Ascot Vale. Our members are at the heart of everything we do and we work hard to ensure that member expectations are always exceeded. Can you please email us at [email protected] and ATT: Club Manager? We’d appreciate the opportunity to discuss this with you further.
Kind regards,
Clare @ Fernwood Fitness Ascot Vale
Negative experience: Staff not accommodating, they do not care about the community
Hi Alice,
Thank you for your feedback. We’re sorry to hear about your recent experience at Fernwood Fitness Ascot Vale. Our members are at the heart of everything we do and we work hard to ensure that member expectations are always exceeded. Can you please email us at [email protected] and ATT: Club Manager? We’d appreciate the opportunity to discuss this with you further.
Kind regards,
Clare @ Fernwood Fitness Ascot Vale
Fantastic experience: Very big ..very nice staff ..I love this place ..highly recommended... could not take more photos as some ladies were there ..but sure u will looove it !! Child care will be available soon!!
Fantastic experience: I have my best friends from there! It’s my second home! Best gym I’ve ever found! Worth every penny!
Fantastic experience: Lovely gym catering for the health and fitness needs of all women!
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