Snap Fitness 24/7 Gladesville
Information about Snap Fitness 24/7 Gladesville
Our comment from FitFit Australia about Snap Fitness 24/7 Gladesville:
Snap Fitness 24/7 Gladesville offers a modern and well-equipped gym experience, featuring state-of-the-art Technogym equipment and a variety of classes available for members. The facility is often praised for its cleanliness and friendly staff, providing a welcoming atmosphere for all gym-goers.
Members appreciate the supportive team, especially under the management of Joanne, whose commitment to member satisfaction has significantly improved the overall environment.
- Positive highlights:
- Great selection of new equipment
- Clean and tidy facilities
- Helpful and approachable staff
- Variety of classes including boxing
- Convenient location in the heart of Gladesville
- Areas of concern:
- Extended closures have frustrated many members seeking resolution and communication
- Occasional issues with membership billing and customer service responsiveness
- Space can feel cramped during peak times
- Inconsistent cleanliness in some areas reported by users
Despite some challenges such as temporary closures and communication issues, many members recommend Snap Fitness 24/7 Gladesville for its excellent facilities and friendly environment. With ongoing efforts to improve services, the gym remains a potential choice for fitness enthusiasts in the area.
Services, Machines and Guided Classes
Snap Fitness 24/7 Gladesville: Opinions
Negative experience: Have been trying to get in contact with the Gladesville gym but to no avail. They have been deducting membership fees since August even though they are closed and they said that we could go to any branch free of charge till the Gladesville branch opens. My membership got transferred to the Olympic park gym and they are still deducting my fees. Kindly refund the money that has been deducted from my account. Only the November membership has been refunded. However as promised, I would like all the deductions to be reversed. I would like the Gladesville branch to kindly contact me to discuss this ASAP.
Positive experience: Edit #2 - 19 December '24 Well, I've been trying to reach them for weeks as I'm no longer able to access any Snap Fitness gyms. This is fair, given they can't offer the free access for too long.... Right? Now I'm moving house, so I no longer want the membership but they're unreachable on either phone or email. They've communicated months ago that they're still trying to reopen, which must be frustrating for them but they should clearly communicate what's happening, especially if they're rescinding access to all other Snap gyms. Hope to be able to cancel my membership soon, but this seems unlikely given their phone is no longer reachable and they haven't responded to any of my 3 follow up emails spaced 1-2 weeks apart. ♀️ Edit - 2 July '24: This gym has been 'temporarily' closed for so long now. It's really unfortunate about the noise complaints that resulted in the forced renos/rearrangement resulting in the temporary closure. They did debit my account once accidentally but once I reached out, they promptly refunded me and apologised for the mistake. We are entitled to attend any nearby Snap Fitness gyms during the temporary closure which is an alright solution for a short time. But I think most people who chose the gym for its proximity are down on luck because travelling to the North Ryde or Meadowbank branches takes extra time, and journeying there can be difficult if you don't have a car or simply lack the motivation (me right now) Hoping for its reopening soon but I'm not gonna hold my breath that this will happen anytime soon... Original review: Brand new, well-equipped gym in the heart of Gladesville with all new equipment. Membership includes classes too with the schedule set to be filled with more programs over the next few months I suspect.
Negative experience: Wondering if this gym never opens again can we buy the equipment???
Negative experience: I have attempted to attend the Gladesville Snap Fitness on several occasions this year and it is never open. Initially I thought it was a faulty membership card. There are no signs indicating to the public that the gym is closed and how long. Or has this branch closed down, never to open.
Negative experience: Was trying to support this place whilst it was trying to re-open, however it has been 10 months. Have made several attempts to contact owner to cancel membership and there has been no response.
Negative experience: Today is March 30th, and they've been closed for three months. However, I received a notification of a bank charge , and they still deducted $45 from my account today!!! What's going on, can anyone contact me and refund me???
Hello Claire,
We appreciate your feedback. As you are aware I have refunded the fee taken as all direct debits have been extended whilst we are close for our members and we apologise that this happened. If you have any further questions feel free to contact the club directly and we are happy speak with you for any of your concerns as we are for all our members. We thank you for your patience.
Negative experience: They never answer the phone useless Gym
Hello Gor, We thankyou for your feedback. I have had a look on our system we cannot seem to find your details as a member of ours. We apologize for the delay the club will be reopening very soon. We would love to help you out kindly make your way into the club as the club manager is working and will be able to sort out any requests. We look forward to seeing you soon.
Negative experience: The place has been closed for the past month. Popped in a week after it closed and the floor had been completed (hence the closure). Understandingly people to move the equipment back won't be to the new year. Instagram update that all equipment has been put back (3rd January). It's now the 17th with no further updates and I'm still paying for a membership for a gym that is closed. More than a month for replacing a floor that was completed 7 days after closure. Not sure what's going on but commuting to the city to workout is leaving a bad taste of all Snap fitness gyms. Hopefully some clarity with updates and apologies for such a lengthy closure will be amended. Till then I'm going to have to sign up for club lime down the road till whenever the manger decides to open up again.
Hello Joey, we thankyou for your feedback. I have had a look on our system we cannot seem to find your details as a member of ours. We apologize for the delay the club will be reopening very soon. There was a recent update stating we will be reopening soon. There is also a video uploaded on our social media updating all our members. There have also been 3 consecutive emails sent out to all our members. We have been very clear from the beginning of our temporary closure that no monies are being taken out and all memberships are on pause. We would love to help you out kindly make your way into the club as the club manager is working and will be able to sort out your membership details for you as sometimes the memberships may be under a different details. We look forward to seeing you soon.
Negative experience: Dont be fooled by the 5 star reviews, theyre all fake and bought by the club owners. A 5 star review gets you a free week at the gym, photo attached to prove the point. Club also reported to google as this is against googles guidelines. The place is filthy, theres no cleaning products available to clean a machine after use. Just paper towel to wipe down the sweat, but without some kind of cleaning agent the bacteria jist grows and grows and machines become sticky and smelly. Photos attached to prove the point. The toilets STINK. Theres no windows, no ducted air vents, no air freshener, so any odours in the toilets just linger for hours/days. They look great, they just STINK. Photo attached to prove the point. Theres no phone reception if youre more than 5m from a window, and the club doesnt offer wifi. Cant use spotify, cant use trainerize to track my workouts. Ive been asking joanne about this for weeks and she keeps saying she will look into it. I rang telstra for a laugh yesterday to see if i could set up internet at the gym myself, i wasnt going to actually do it, but telstra did say theres already a connection at this property. So evidence that the club owners are just tight and dont want to give wifi to customers even though we cant even get 4g/5g ourselves. Probably one of the worst snap gyms ive been to. Avoid.
Firstly, regarding your observation on cleaning, we want to assure you that we take hygiene seriously. Our staff dedicates three hours daily to thorough cleaning, and there are wipes available for members to clean machines after use. We are committed to maintaining a clean and safe environment for everyone.
As for the restroom conditions you mentioned, we apologize for any inconvenience. We are actively working on improving the ventilation and odor control in the facilities. Your feedback is valuable, and we will take necessary steps to address this concern promptly.
Regarding phone reception and internet connectivity, we understand the importance of staying connected during workouts. We are currently exploring options to enhance our services, including improving Wi-Fi connectivity. We appreciate your patience and assure you that we are actively working on resolving this issue.
We value honest feedback from our members and do encourage them to share their experiences. However, we want to clarify that the 5-star reviews are not coerced or bought; we simply encourage members to provide honest feedback, whether positive or negative. Your satisfaction is our priority, and we are committed to making the necessary improvements.
Thank you for bringing these issues to our attention, and we hope to have the opportunity to address your concerns in person. Please feel free to reach out to our management team directly to discuss any further details.
Fantastic experience: Under Joanne's management, the gym has shown a remarkable positive change. It offers great facilities, easy accessibility, and offers free boxing classes. Abtin is highly recommended for personal trainings.
Thank you Ashish, good to hear great feedback
Fantastic experience: Compassionate and well-mannered staff, Joanne Manager follow up on my problem for a week, if you are looking for someone to motivate you and build your body, it's Abtin, the club is always clean and tidy
Thank you for your wonderful feedback
Positive experience: Great selection of equipment but it's really cramped. The fixed bench presses are almost touching
Hello Beatrix, thank you for your feedback, we do our very best to adhere to all regulation and guidelines for area size and fit. We will look at alternative options for further use.
Fantastic experience: Great gym, great staff, crazy good price!
Thanks for your amazing feedback.
Fantastic experience: Great gym with excellent trainers and faculties.
Thank you Joseph for your feedback
Fantastic experience: I love this gym! I haven’t been to a gym in my life Due to my scoliosis and osteoarthritis Thinking that going to the gym was going to make it worse I was so wrong! I feel great No more pain killers , more energy And the friendly staff are amazing!! Joanne the new manager there is so helpful and professional! Classes are fun thanks to Abtin ! Antoinette in an amazing trainer Everyone is so friendly Thank you snap fitness Gladesville!
Fantastic experience: Helpful staff and nice clean gym
Fantastic experience: Great gym with all equipments :)
Fantastic experience: Great energy and very helpful.
Fantastic experience: This gym is amazing! The facilities are clean and well-maintained, and the staff is friendly and helpful. The variety of classes and equipment is impressive. I highly recommend it! 5 stars!
Fantastic experience: Staff were friendly and helpful to me today, I am pleased with the quality of the gym very clean and tidy. Has everything you need!!
Fantastic experience: Jay is the best trainer I have ever had. He pays thorough attention to everything from diet to posture correction. He is very dedicated and puts all his effort into each class, so It's definitely worthy. My body & mentality have changed a lot. Also, the gym is always clean and facilities are new. The location is also great. I'd recommend it to people around Gladesville!
Fantastic experience: Everyone is so friendly and Joanne is amazing always there if you need help. The gym has great atmosphere and always kept clean.
Fantastic experience: Amazing gym and have all equips.
Fantastic experience: Joanne is an amazing addition as a new club manager to the gym. Can't speak highly enough of the culture she has created and highly recommend this gym.
Fantastic experience: Friendly environment and variety of equipments. Highly recommend Abtin as a trainer.
Fantastic experience: Amazing gym , Abtin is a great coach!!
Fantastic experience: Good gym vibes, great air con, always clean with space to move. Friendly staff n members make it easy to train.
Fantastic experience: Clean equipment. Highly recommend Abtin as a persona trainer.
Fantastic experience: This gym is very good. All the facilities are new. love this place. BTW Abtin is the best PT in the world. lol
Negative experience: This gym is the joke! The manager order snack pack and eat there and you can smell that food all around!! After 6 months when I told them I wanna cancel my membership, then they attitude completely change and was rude. Guys I know there are quite few gym options in this neighbourhood but please careful with this one!
Negative experience: Equipment jammed packed and you can’t move. Weight plates are everywhere and left on equipment in most cases. Have never seen the employees tidying up or enforcing gym discipline
Fantastic experience: Really fabulous families, new equipment, kept clean and totally friendly staff. Enjoy my work outs here and this is one of 4 outlets I visit
Positive experience: Great gym with decent equipment. Clean and nice bathrooms.
Fantastic experience: Awesome new gym! Super friendly staff with great training + nutrition advice.
Negative experience: The club manager eats kebabs and snack packs in the gym stinking out the whole gym. The other trainers just stand in the corner staring at you when they could be reorganising the weights which are all over the place. To get a 2.5kg plate you may have to remove 4 20kg plates from above it on the other side of the gym. They randomly made the ‘Studio’ area off limits during non-staffed hours, without any notice other than locking the doors and putting up signs. This area is half of the gym and the reason I purchased a membership in the first place. I’m pretty sure this is breach of contract as members purchased their memberships under the impression they could use the area whenever they like, but this is not the case. I would advise against this place.
Fantastic experience: Amazing equipment
Fantastic experience: Madd pump at this gym
Fantastic experience: Fantastic gym with state of the art equipment. You can’t better than Technogym . Staff are really welcoming and friendly. Awesome location and vibes!
Positive experience: Finally opened!!!
Fantastic experience: Gym is recently opened and I'm really impressed. The equipment is top-notch, the facilities are clean and well-maintained, and the staff is friendly and helpful. Highly recommend!
Negative experience: Why buy crypto when you can buy one of the Founders membership at Snap Fitness Gladesville? Forever 'almost open'!
Negative experience: this gym is a joke
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