
Information about Fernwood Fitness
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: (closed)
- wednesday: (closed)
- thursday: (closed)
- friday: 9h-15h
- saturday: 9h-14h
Our comment from FitFit Australia about Fernwood Fitness:
Fernwood Fitness at Gregory Hills is a fantastic gym that offers a welcoming and supportive atmosphere for women. Our members consistently rave about the friendly and helpful staff, exceptional trainers, and the wonderfully clean facilities. Whether you're joining group classes or working individually, our robust variety of workouts, including Reformer Pilates, Fit 30, and HIT classes, cater to different fitness levels, ensuring a tailored experience for everyone.
Many members share that their fitness journey has been positively impacted by the community feel at Fernwood. They express appreciation for the motivational trainers who make workouts enjoyable and push them to achieve their personal bests. This gym is not just a place to exercise; it's a space where members can build friendships, celebrate achievements, and feel empowered without judgment.
While some users have mentioned a need for more diverse exercise equipment and improvements in certain classes’ supervision, overall, the feedback highlights a strong commitment from staff to maintain a safe, professional, and friendly environment. Many have found Fernwood to be their 'second home', a conclusion supported by the high satisfaction rates expressed by our loyal members.
Join us to experience the difference at Fernwood Fitness Gregory Hills – where your health and wellness journey truly matters!
Services, Machines and Guided Classes
Fernwood Fitness: Opinions
Fantastic experience: Hanan is a fantastic PT and I feel so lucky to have found her. She motivates me and pushes me to get better and I always look forward to our sessions! Thank you Hanan :)
Thank you so much for the wonderful feedback. We're so glad to hear you're enjoying your sessions with Hanan and that she's been a source of motivation for you. We're lucky to have you as part of our community. Keep up the great work!
Fantastic experience: Love the friendly and helpful staff. Classes are great. So glad i joined.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the classes and that our staff has been helpful and friendly. We're so glad you joined, and we look forward to continuing to support you on your journey
Fantastic experience: Fernwood Gregory Hills is an amazing gym with a welcoming and supportive vibe! The staff are friendly, the equipment is well-maintained and the group classes are fantastic. The trainers are always helpful, and you won’t find a cleaner gym, the cleaning lady reminds me of my mum with how spotless she keeps it! It’s the perfect place to work out, stay motivated and be part of a great community. Highly recommend!
Thank you for the amazing feedback! We're so glad you love the vibe, friendly staff, and cleanliness of Fernwood Gregory Hills. We really appreciate your kind words and look forward to supporting your fitness journey
Negative experience: A gym should be a place for health and wellness, not violence. The behavior in the Fit 30 class with Hanan is unacceptable. While it’s bad enough for members to be fighting, it’s completely unacceptable—and illegal—for a trainer to have violent outbursts against innocent members.
Thank you for your feedback and concern. We take the safety and well-being of our members and staff very seriously. Fernwood Gregory Hills has always been a safe and supportive space, and we are committed to maintaining that standard.
While we appreciate your input, we are unable to discuss the details of this incident outside of those directly involved. Like you, we were surprised by this incident, and we want to assure you that we are actively working with all parties to resolve the matter in the best possible way.
Fantastic experience: I’ve been a member of Fernwood Gregory Hills since it opened, and I can honestly say it’s one of the best gyms I’ve ever been to. Sanela, Uma and the entire team are nothing short of amazing. Beautiful women that go above and beyond to help their members. The atmosphere is so empowering, filled with support and genuine friendships. It’s a space where you can be yourself, work on your goals, and celebrate each other’s achievements without judgment. Fernwood has had such a positive impact on my physical and mental health. I’m so grateful to be part of this wonderful community, and I can’t recommend it highly enough.
Thank you so much for your incredible review! We are so grateful to have you as part of our Fernwood Gregory Hills family. It's wonderful to hear the whole team have been able to make such a positive impact on your fitness journey. We truly appreciate your kind words and your continued support. Keep up the great work, and we can’t wait to continue celebrating your achievements with you!
Fantastic experience: I currently use reformer Pilates and Fit 30. Absolutely love the workouts, staff and facilities.
Thank you so much for your positive review! We’re so glad to hear that you're enjoying the Reformer Pilates and FIIT30 classes, along with our staff and facilities. It's fantastic to know you're having a great experience, and we truly appreciate your support. We look forward to continuing to help you achieve your fitness goals
Fantastic experience: This gym is truely life changing. The trainers make it worthwhile. They motivate and encourage us to do our best in our own ways especially the trainer Emily P. I can’t thank the team and trainers enough for their encouragement. Highly recommend… very clean and simply enjoyable place to train when wanting to improve on your health.
Hey Laylan, we're thrilled to hear that your experience at our gym has been life-changing and that our trainers, especially Emily, have made such a positive impact on your fitness journey. We’re proud to have a team that’s dedicated to motivating and encouraging our members to reach their goals. Your recommendation means the world to us, and we’re so glad you find our club clean and enjoyable. Keep up the great work, and we’re here to support you every step of the way!
Fantastic experience: This gym is so beautiful and the staff are friendly
Hey,
Thank you for the wonderful review! We're delighted that you find our gym beautiful and our staff friendly. Creating a welcoming and pleasant environment is important to us, and it’s great to know that it’s appreciated. We look forward to seeing you in the gym and supporting your fitness journey!
Kindest,
Fernwood Gregory Hills x
Fantastic experience: It's been just over a year since I joined here. I'd say it's the best gym. Clean facilities, friendly staff, various classes, everything is good. I really love the classes of various intensity levels that I can choose from depending on my physical condition. It's still perfect, but I think it would be good if there were more diverse exercise equipment. :)
Hey Chloe,
Thank you for your thoughtful review and for being a part of our gym for over a year! We're so glad to hear that you enjoy our clean facilities, friendly staff, and variety of classes. It’s fantastic that our range of class intensities allows you to tailor your workouts to your needs. We appreciate your suggestion regarding more diverse exercise equipment, and we’re always looking for ways to enhance our members’ experience. We are currently in the process of adding new equipment - so please keep an eye out for updates soon. Thanks again for your support!
Kindest,
Fernwood Gregory Hills x
Fantastic experience: I absolutely love this gym!! Best staff and trainers a member could ever ask for !! Amazing equipment , clean , and great community.
Hey Chantelle,
Thank you so much for your review! We're thrilled to hear that you love our gym and that our staff and trainers have made such a positive impression on you. Providing top-notch equipment and maintaining a clean, supportive community are our priorities, and it's wonderful to know that it’s making a difference for our members. We’re excited to continue being a part of your fitness journey!
Kindest,
Fernwood Gregory Hills x
Positive experience: Amazing gym. Staff are always so friendly and helpful. Beautiful environment to be in. Just wish the crèche child minding wasn’t always so booked out.
Negative experience: Horrible staff who discriminate against people with Disabilities! I would not recommend they are disgusting
Hi Annette (Ashlee),
Just a quick response regarding your recent experience with us here in club!
You visited our Hypoxi studio yesterday (Monday 4/12/2023) for a consultation appointment which is required before commencing a Hypoxi session and/or Membership. During this consultation you had disclosed your physical disability with us and we kindly asked you for a medical clearance before we can proceed with any treatments involving the Hypoxi studio.
We do understand that this may have been frustrating for you when you were under the impression that you would also be participating in a trial session after yesterday's consultation, but in this instance we have a duty of care when providing this particular service. Therefore, simply following strict guidelines set by our Head Office & the manufacturer of our Hypoxi Machines doesn’t make a business discriminatory.
We are taken aback that you would call our staff horrible, disgusting and discriminatory when many of us have family members that are affected by a disability both physically and mentally.
Here at Fernwood Gregory Hills we have a strict policy concerning disrespectful language both verbally and in writing directed towards our staff and members.
We wish you all the best with your future health and wellness goals.
Kind regards,
Fernwood Gregory Hills
Fantastic experience: Very good and I’m more motivated than ever to go to the gym
Hey Iman, thanks so much for sharing your recent feedback with us We look forward to seeing you at your next workout in club!
FGH xx
Fantastic experience: Very clean, all staff super friendly. All facilities for you to enjoy and be positive. The best place for women.
Hey Yusha, we really appreciate you taking the time to share your experience with us in club We are so glad to have created such a positive space shared by like-minded women on their fitness journey. We look forward to seeing you in club soon.
FGH xx
Fantastic experience: Excellent gym, professional and welcoming staff. I recommend it to anyone to join!
Hey Marlene, Thanks so much for your review! We really appreciate hearing amazing feedback like this
FGH xx
Fantastic experience: I’ve been a very consistent and loyal member of Fernwood since 2019 (started at another branch) and as a seasoned, “veteran” member I can confidently recommend Fernwood Gregory Hills above all other locations I’ve visited. I’m so glad I transferred my membership from another branch to Gregory Hills. The Staff are exceptionally professional, friendly and very accommodating. They’ve handled my suggestions and concerns flawlessly and never made me feel ignored. Safety, cleanliness, security and privacy are always their priority. All instructors they employ are professionals in their field. Their equipment selection is impressive, and though they are smaller than other locations, they are definitely better equipped. Higher quality and commercial grade, better placement so the gym floor is not overcrowded with unnecessary equipment, always maintained well. I’ve been with them for almost 9 months and I look forward to many more years with them. I really hope they get the recognition they deserve. They should be nominated ‘Club of The Year’ for the upcoming Fernwood awards. You have my vote.
Hey Mardhiah, we are really grateful for your 5 star review! Hearing experiences like yours is what drives us to continue to deliver the best quality of service we possibly can and make improvements around the club. We will pass over your positive feedback to our staff. A big thank you!
FGH xx
Fantastic experience: Amazing work. She is a professional
Hey, thank you so much for sharing your experience with us!
FGH xx
Fantastic experience: Love going to the gym the staff is very friendly and helpful
Hey Teresa, we appreciate your feedback and are delighted to know you love coming to the club and are happy with our customer service!
FGH xx
Fantastic experience: Mayra is an amazing trainer and makes the classes really enjoy able and motivating Amazing gym and service from staff.
Hey Natalie, thanks for sharing your experience with! We are glad to hear you are enjoying Mayra’s classes as well as the rest of our facilities in club. See you at your next workout session!
FGH xx
Fantastic experience: INCREDIBLE Service is an understatement for Fernwood Gregory Hills! The owners and staff members are exceptional, enthusiastic, kind, knowledgeable and supportive. I love their HIT classes, Reformer and ground floor Pilates. The best part after a workout is using the Sauna which helps to detox and relax your body. I am so happy to have this gym close to me. It's a super clean and organised gym, their bathrooms have lockers and showers. I pretty much live here some days between training, sauna, shower and utilising the members lounge. Well done to the ladies running this place!! <3
Wow Noura thanks for taking the time to write this review! We love hearing that our club is like a second home to many of our members and we work really hard to deliver the best quality of service. We look forward to seeing you at your next Pilates session and sauna
FGH xx
Fantastic experience: Love visiting this gym. The staff are so lovely, it is a very clean place to workout. Machines are varied and a good mixture of classes.
Thanks Bernie for your feedback We’re thrilled to hear you love visiting us and enjoy our classes and gym floor area!
FGH xx
Fantastic experience: Nice staff and nice offer we received from Abbey. They have clean facilities and nothing to complain about. Well done guys
Hey Sam, thanks for sharing that with us! We will pass your feedback over to Abbey. See you in the club soon.
FGH xx
Fantastic experience: Love this place, joined in September last year, I felt comfortable immediately, great Atmosphere, great staff, very clean and hygienic
Hey Terri, thanks for sharing your experience. We love to hear you are enjoying our facilities See you at your next workout session.
FGH xx
Fantastic experience: I want to give a personal shoutout to Cas who is extremely passionate about taking care of her people. Cas understood my circumstances without asking and went above and beyond. Thank you Cas! Also a shout out to the entire team who took care of my membership from day one. Extremely professional and efficient. And to the ladies on duty who aren't afraid to help me with my form – the support is tremendous at Fernwood Gregory Hills!!
Hey Wiana, thank you for your feedback! We are so happy to hear of your positive experience with us and the impact we have had on your fitness journey. We will pass over your feedback to Cas and the rest of our staff. All the best
FGH xx
Fantastic experience: Have recently joined and the staff are very welcoming, as are the members. Can definitely recommend the reformer pilates class.
Thanks so much for taking the time to leave us your feedback! We really appreciate it and we will see you at your next Reformer Pilates Class.
FGH xx
Fantastic experience: Very welcoming, spotlessly, and staff are amazing.
Thank you, Maria! It makes our day hearing about how much our members like you feel welcomed and supported in club and the great service they’ve received from our team. We look forward to seeing you in club when you are in next!
FGH xx
Fantastic experience: Fernwood Gregory hills is amazing! I’ve been going to Fernwood for a bit and transferred to the Gregory hills one a couple of months ago. They girls at reception are always so helpful and always greet me by name whenever I walk in. I also do PT with Myra which I really enjoy as well! The gym is always tidy and just such a great atmosphere 10/10 would recommend
Thank you for your kind words, Bronte, your feedback means the world to us! We are so glad to hear you are enjoying our facilities and PT with Mayra. We look forward to seeing when you are next time in the club
Thanks,
FGH xx
Fantastic experience: I have been a member of this gym since it first opened up. I could have joined any gym in the area but I chose the Fernwood Gregory hills branch for its impeccable customer service and professionalism. The owner and staff were very friendly and supportive and weren't pushy for me to sign up. They provided me with all the necessary information, i.e. available virtual and live classes, creche, additional costs for Pilates and an infrared Sauna room plus several other services. Recently they also launched a salon called Calm Moments Beauty which is located in the gym the owner Melissa is very approachable and has years of experience (I also loved the facial products). I recently tried the 45-minute facial and felt so refreshed afterwards as it also includes a mini massage. I will book in again to try the full body massage. You can find Mel on Instagram and Facebook. Since Fernwood is a female-only gym, the staff send you an email to let you know if and when workers will be attending the gym and signs are up everywhere plus staff check and remind you so that’s a bonus. It doesn’t happen often just when the equipment needs maintenance etc, usually in the late afternoon. So if you are looking for a cosy gym that opens 24hrs, a PT, and amazing instructors to help you get in shape this is definitely the right place.
Seba, thank you for the great review! We’re so happy you love your experience at our club. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing in club when you are in next time!
Thanks,
FGH xx
Fantastic experience: Tt's great to be able to exercise confidently and know that you will get results that you can see. I was a member of another Fernwood club; However, I just found Gregory Hills club just more accommodating and welcoming. The creshe staff are amazing and so is every team member that I dealt with. The club offers many classes that suits all styles and references and I like the fact that I can plan my whole week with the booking system that is in place.
Hey Souad,
Thanks so much for sharing your experience with us! We are glad to hear you are enjoying your time at the club. Our team work hard to create a positive and welcoming space for our members. Thank you again, we greatly appreciate it.
FGH xx
Positive experience: All staffs are very nice, friendly and helpful. Most instructors are very good too except one who I refuse to take her classes if her class is the only class that day. I would rather go use the equipment. I don’t like the way she talk to the customer in the class, very rude, especially she on the microphone which she does it all the time. Once the first time customer walked out off her class after she said something very rude and I don’t blame that customer for doing that. I would do the same. She can be tough and rough but rude is never acceptable.
Hey Beaty Antique,
Thank you for your feedback.
We are glad to hear you've had a great experience with our staff in club, we certainly try our best to ensure that our members feel comfortable when in club. We are sorry to hear about your experience with our Group Fitness Instructor. We understand that sometimes these situations occur, & apologise that you have felt this way in club, that is not our intention for our members. We are happy to hear, however, that you've substituted something that didn't work for you with something that has.
We would be grateful if you could please chat to us further about your experience so that we could provide feedback to our team & chat further with you. Again, thank you for voicing your experience in club, we appreciate that you've taken the time to share this with us.
Thanks,
FGH xx
Fantastic experience: It is the best
Hi Ellen,
Thank you very much for your feedback. It is much appreciated.
FGH xx
Fantastic experience: Been at Fernwood for a few months now and it's nothing less than amazing! Facilities always clean and tidy, creche team are absolutely fantastic, and all staff there are friendly and helpful Bit on the expensive side for membership but definitely worth it as it's not intimidating like other gyms and is very comfortable
Hi Lauren, thank you for the feedback! We appreciate your kind words and we are glad you are enjoying your time here.
FGH xx
Fantastic experience: Always super clean, amazing trainers and a wide variety of classes
Hi Christine, thank you for your feedback! We are glad to hear you are loving the classes, we are proud of what we offer.
FGH xx
Fantastic experience: Great staff, friendly and welcoming . Are always there when you need them , I highly recommend women to join this gym especially beginners.
Hi Zoe, thank you for your feedback! We are happy that we are able to provide such a wonderful space for all our members. We are also glad to hear you are enjoying your time here! Thanks again, we greatly appreciate it.
FGH xx
Fantastic experience: Super happy I signed up! Really loving the new Fernwood. Best one I have signed up to. So fresh and clean and staff and trainers are super friendly, great group classes. Highly recommend.
Hi Katie, your review made our day! Our whole team works really hard to keep our members happy and the club in a clean state. Thank you!
FGH xx
Fantastic experience: Such a amazing gym and I really like the safety of the gym and the exclusiveness to people who are members I personally think all the girls that work there are super friendly and it’s a very clean gym and high quality machines also taking my kids with me to the crèche is a plus the service is exceptional and my kids really enjoy going there !! All staff will answer any questions you have Also I read one bad review staff are just sticking to the policy they have been provided with.
Hi Cindy, thank you so much for your positive feedback! We are thrilled to hear that you are enjoying your time here as well as your kids. Thank you!
FGH xx
Fantastic experience: I just joined Gym after probably 10 years of pause on exercise. I felt safe in their Gym and they helped me out with a smile on their face when I had any silly questions. It is so clean and beautifully designed and gym equipment is top of the range (machines have big screens ) I am super excited about my 2022 Gym journey !!!
Hi Alma, we’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve members like you. Thank you!
FGH xx
Fantastic experience: Absolutely love this place. It's my second home nowadays. Ladies are lovely too.
Hi Jules, thank you for your feedback! We greatly appreciate it and we are flattered by your kind words.
FGH xx
Negative experience: I’m a pregnant woman in her third trimester who was shopping at base warehouse Gregory Hills when I urgently needed to go toilet with no toilet in sight I ran over to fernwood where I asked to use their toilet. The receptionist said hold on I’ll ask, I was then greeted by another worker who said “are you a member” to which I replied “no but I’m about to pee myself” clearly with my huge noticeable bump she proceeded to say “No go ask UFC gym” wow talk about female empowerment. LUCKILY Ufc had nice enough staff to let me use their toilet :)
Thank you for sharing your experience with us, and we’re really sorry to hear about the inconvenience you faced. We also apologise for the delay in getting back to your review. We understand how urgent and uncomfortable needing a bathroom can be, especially during pregnancy. Unfortunately, due to a lack of a public bathroom in the Home Centre complex we are inundated daily by the public to use the bathroom. Our staff was simply following the procedures in place as the bathroom in club is intended for member use only. Additionally, our staff weren’t aware at the time that you were pregnant, which we understand would have made the situation even more frustrating. We strive to be supportive and welcoming, and your feedback will help us improve how we handle similar requests in the future. We wish you all the best.
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