Zap Fitness 24/7 Prospect

Fantastic experience: Visited Zap Fitness today and was greeted by a lovely lady at the reception who explained everything clearly. She showed me the pricing options for two different periods and suggested personal trainer services to help improve my technique and reduce body fat. Overall a much better experience than Fitness Factory Lightsview. Highly recommend.

Fantastic experience: Been using zap fitness for over a year now and must say it's a great gym...clean/ tidy and helpful staff...lots of friendly people... I'll definitely continue to attend this gym for as long as I can...

Fantastic experience: Zap Fitness in Prospect allowed me, after a pause, to train for my health and fitness. It was an easy start yesterday. I enjoyed the variety of sport training machines and the nice large space of this center.

Fantastic experience: A good gym. Recommended.

Negative experience: FYI - Flexi membership actually has a holding fee of $6 for every week you suspend it. Be careful what you sign up for.

Negative experience: There are never staffs on staffed hours.

Fantastic experience: Everything thing you need in a spacious, positive environment

Positive experience: Decent gym good setup

Fantastic experience: The personal trainer here, Eanna, is a top guy. Very knowledgeable, very friendly and will help you achieve your goals. I would highly recommend him. The club is decent, has everything you need.

Negative experience: Member here ATM. Fair equipment. Basic quality. Treadmills TV connection doesn’t work. Not much teles around to keep you entertained while working out. If you workout in the morning the rising sun sets the glair from the front glass makes it impossible to workout. Specially in the treadmills as the glair falls up on the machine screens. Only two machines in the back corner are usable from 7am to 9am. So no point working out that time. Could use a bit modern treadmills.

Fantastic experience: Great atmosphere and plenty of quality gym equipment.

Fantastic experience: The Gym was great. I've just been there twice, and I really do like it. Quite big, yeah I've been there either very early morning or late night, so it's empty and enjoyed it big time!

Negative experience: Do not go this this gym!! Misleading advertisement and hidden fees everywhere, $195 just to cancel a membership even though it says a 12 month contact. So may be cheap membership but add that $195 to it, paying for a less than adequate gym

Negative experience: misleading while getting membership by staff that cancel anytime but hard to cancel when call support staff said they have some policies which they email but gym staff misleading you first when get policies and support staff said they have different policies totally fraud

Negative experience: Two issues with Zap: 1. It's filthy. The fans haven't been cleaned since before the pandemic. Weights are strewn everywhere, often in walk spaces and old bottles and discarded towels hang around the gym for weeks. I go to other Zaps and this is not the only one with these issues. 2. Their billing service was unable to take money from my account - despite it having more than adequate funds in it, and them being shown evidence. I was previously a member of Zap until their DebtSuccess billing company (ironic name) payments started failing. My financial institution could not explain it, all other CC and DD were going through fine. I left being hounded by debt when the money was always there. Now that they've worked out how to debit my account properly they're charging me overdue fees. Woeful service across the board. The only good thing is I've got a cheap rate because they're desperate for customers, and the gym is largely empty when I go there. I wonder why?

Positive experience: One of the best gym in the city with utmost care given to cleanliness. Loved to be a member.

Negative experience: I have been a member of gym for more than 2 years always always a bad experience when trying to put membership on hold plus the trainers are not well educated about the gym policies . Incorrect Information given at the time of signing up, when called they won't do anything about it.As soon as my contract is over I am done with this gym and will personally ask my mates to leave this gym as well and join another fitness centre . Very very bad experience

Positive experience: It's good but the place small and need more updates

Positive experience: Great gym

Positive experience: Great variety of equipment, excellent price and 24/7. From the perspective as a business leader I find the almost empty vending machine disturbing, in my whole year I can't recall it full, this leaves wasted oppotunity. Any item over 6ft is covered in months worth of dust and it's obvious the mirrors above that height are missed when cleaned. Overall great experience for what I am paying, just a few things to consider.

Negative experience: Impossible to cancel your membership and even when theh say its been cancelled they still charge you. No one answers phone calls. Avoid and go to a gym that knows how to treat its customers

Negative experience: Very difficult to cancel membership even though on a flexible plan. No one is available to reply back to emails and phone calls. And the person at the counter says membership is cancelled, but they will deduct money !

Fantastic experience: Perfect place to exercise

Negative experience: The music sucks

Negative experience: The new setting is purely bad. They take down all the wall and have a "one for all" area. Not space to do anything. All equipment is packed closely together. 50% of the machine have yellow tape on it. I miss the old Jetts.

Fantastic experience: Excellent Gym. Highly recommended

Positive experience: Club culture is not good, weight misplaced same with equipment.

Positive experience: 24/7 clean and safe, I signed up yesterday and went today for the first time and there were 3 machines not working, only one out of order sign and no staff to tell them about the other 2.

Positive experience: 24/7 clean and great gym

Fantastic experience: Only just started here recently and it's helped me get so much closer towards my gym goals and for that I thank Jetts and Paul for helpin me out