Snap Fitness 24/7 Fremantle

Hi Raphael, Thanks for your 5 star review - Much appreciated. If you ever need any assistance please don't hesitate to contact me - Ken - Owner - 0421 585 653.

Hi Julian, Thank you for taking the time to do a review. If the team in club cannot assist you please don't hesitate to contact myself - Ken - Owner on 0421 585 653.

Hi Simon, Thanks for taking the time to do a google review - as disappointing as it is. Of course you are correct about the club not having a hack squat - space is the reason for that. We would be more than happy to offer you some guidance on other exercises you can do in the club in lieu of a hack squat - like Smith Machine Squats, landmine squats, Bulgarian split squats, etc. The club is a medium sized club - approx. 400sqm. If you would like to get some guidance exercises from our fitness professionals please reach out to our club manager Reece or give me a call on 0421 585 653 (Ken - Owner).

Hi Charlie, Thank you for taking the time to give us a great review and 5 stars. We appreciate your feedback and I am glad to hear the team are doing a great job and you are enjoying the club. If Reece, Ella or Maggie are not able to assist you in anyway please don't hesitate to reach out to me - Ken - Owner - 0421 585 653 and I will do my best to assist. Thanks again.

Hi John, Thanks for your review, comments and 5 stars. The feedback on the club and our team is much appreciated. If Reece, Ella or Maggie cannot assist you in club please don't hesitate to contact me - Ken - Owner - 0421 585 653. Thanks again.

Hi Izzy, Thank you for your feedback on our facility and team. Much Appreciated. If there is anything I can do you please don't hesitate to reach out - Ken - Owner - 0421 585 653.

Hi Laura, Thank you for your review. Reece and his team works hard to make all members welcome and comfortable at the club. Appreciate the feedback. If I can assist in anyway please don't hesitate to reach out - 0421 585 653 - Ken - Owner.

Hi Sebastian, Thanks for your 5 stars! Much Appreciated. Reece and his team work hard to create a great community and we appreciate the feedback. If I can ever assist you in anything please don't hesitate to reach out - 0421 585 653 - Ken - Owner.

Thank for the feedback DJ. Much appreciated and hope to welcome you back in the future.

Hi Bruna, Thank you for your review and feedback - much appreciated. If you ever need anything please don't hesitate to reach out to Reece in club or myself Ken - Owner - 0421 585 653.

Hi Maurizio, Thank you for your review and feedback - much appreciated. If you ever need anything please don't hesitate to reach out to Reece or Ella in club or myself Ken - Owner - 0421 585 653.

Thanks for the feedback Beauchez - Much appreciated. f you ever need anything please don't hesitate to reach out to Reece or Ella in club or myself Ken - Owner - 0421 585 653.

Hi Charlie - Appreciate you taking the time to do the review. If you ever need anything please don't hesitate to reach out to Reece or Ella in club or myself - Ken - Owner 0421 585 653.

Hi Jak, Thanks for your review - Reece and his team will keep the good vibes happening! If I can assist you anyway please don't hesitate to contact me on 0421 585 653. Ken - Owner

Hi Rahul, Thank you for your review and positive feedback. Please don't hesitate to contact me (Ken Owner - 0421 585 653) or Reece our club manager if we can assist you in anything in regards to the club. Many Thanks Ken Owner.

Thanks for your feedback Hans - Much appreciated. Reece and his team to a fantastic job - If I can ever assist you with anything please don't hesitate to make contact - Ken Owner - 0421 585 653

Hi Joel - Thanks for your review. Reece and his team do a great job at the club and I appreciate the feedback. If you need anything at anytime please don't hesitate to call me on 0421 585 653 Thanks Ken (Owner)

Hi Roman, Thank your for your review. You joined SNAP Fremantle and paid $89.95 up front which included your Access Card and first 30 days of your membership. You then sign up for a fee of $41.15 per fortnight or $20.57 per week including transactions fees. So the facts are: 1. Our memberships are NOT over $30 per week - they range between $15 - $21 per week depending on your situation i.e. student, pre paid, access to other SNAP Fitness Clubs. 2. Paying for access cards are standard in the fitness industry in Australia. 3. You cancelled your membership on saying you were moving overseas - this was on the 8th of November 2023. None of your review reflects the facts of the membership you signed up for or indeed what you actually paid. You were happy to sign up to the club and use the facilities of the club for 2 months prior to cancelling. In total you have paid $131.10 (Access Card Fee, $1 a day for the first 30 days and 1 fortnightly charge.) for over 2 months access to the club which = $16.40 per week. So you claims over membership fees of over $30 are 100% false. If you would like to discuss this with me further please call me on 0421 585 653. If not, I wish you well on your fitness journey. Ken. Owner.

Thanks Macsen - Appreciate the feedback and if there is anything we can do to make your experience better please don't hesitate to give me a call Ken. Owner 0421 585 653

Thanks Zac - Appreciate the feedback and if there is anything we can do to make your experience better please don't hesitate to give me a call Ken. Owner 0421 585 653

Thanks Jacob - Appreciate the feedback and if there is anything we can do to make your experience better please don't hesitate to give me a call Ken. Owner 0421 585 653

Thanks for feedback Lewis. Glad you are enjoying the club. Please feel free to call me anytime if I can assist you with anything. Ken. Owner 0421 585 653

Hi Andrea, We have Dyson Hand Dryer outside the toilets - it has been there since we opened - so you must not have seen it! The club is 485 square metres and is a medium sized club - Plenty of room over in the Group Fitness Room if you are looking for some space in peak periods. Like most clubs between 4PM - 7PM it can get busy...... Appreciate the review and if I can assist with anything please don't hesitate to contact me - 0421 585 653 Ken - Owner

Thank you for the review and feedback. If I can assist you in anyway please don't hesitate to contact me 0421 585 653 Ken - Owner

Thanks Lee - Appreciate you taking the time to provide feedback. If I can ever assist you please don't hesitate to contact me on 0421 585 653. Ken. Owner

Hi Gaby - Thanks for the feedback. If I can ever assist you please don't hesitate to reach out - 0421 585 653 Ken Owner

Thanks Alejo - If you need anything or have suggestions for improvements please don't hesitate to give me a call on 0421 585 653 Ken. Owner

Hi Paolo, Your membership agreement had a 30 day cancellation period which you failed to honour. These are standard in the fitness industry. We attempted to contact you several occasions and each time you hung up on us and would not allow us to explain the situation. We wish you well in your fitness journey and if you would like to discuss this matter please contact me on 0421 585 653 Ken Owner

Thanks Jade - If we can assist you in anyway please don't hesitate to contact me - 0421 585 653 Ken - Owner

Hi Dan, Thanks for your review and appreciate the feedback. If you have any other feedback or requirements please don't hesitate to contact me Ken Owner - 0421 585 653

Hi Josh, Thanks for the feedback - Appreciate it. If you ever need anything please don't hesitate to reach out on 0421 585 653. Ken - Owner.

Hi Corey, Your correct, we have a great membership base and we are a busy club....Like all clubs our peak period is 4PM - 7PM however I do disagree that it is busy outside of these periods. Your comment re layout are noted and we will make some considerations re this. Your were given an induction tour and your signed the induction and tour form - I have it here on file. So must be a misunderstanding of this. Your membership was only for 2 weeks as a backpacker so we only give a safety tour. Hope to see you back at the club at some point - safe travels. Ken. Owner

Thanks Naomi - Appreciate the feedback. If I can assist you with anything please don't hesitate to reach out. Ken - Owner - 0421 585 653

Hi Charlene, Thank you so much for your review - Appreicate the feedback. If we can assist you any further please don't hesitate to reach out Ken - Owner - 0421 585 653

Thanks for the feedback - Glad to hear you are enjoying your training at the club - If you have any feedback or need anything please make contact - 0421 585 653 - Ken (Owner)

Appreciate the feedback Crystal - glad to hear we have made a difference to your fitness journey! If you have any feedback on the club please don't hesitate to contact me. Ken - Owner - 0421 585 653

Hi Laura, Thanks for your review and appreciated the feedback. FYI - You have full access to the Group Fitness Area, you may want to consider looking at that to do your body weight/free weight workouts - plenty of equipment and light weights in that room. RE the toilet paper - we have issue with the spare toilet paper being stolen - we are installing new holders with a larger rolls and a lock to stop this occurring. If you have any other feedback please don't hesitate to call on 0421 585 653 Ken - Owner

Hi Adrian, Appreciate your feedback. If you ever have anything you want to suggest or provide feedback please don't hesitate to give me a call. Ken Owner - SNAP Fitness Fremantle 0421 585 653

Hi Victor, Thank you for review and feedback. I am glad to hear facility meets the high standards we set. If you have any other feedback or need anything please don't hesitate to contact me on 0421 585 653 Regards Ken - Owner - 0421 585 653

Hi Marlene, Thanks for the feedback and the review - hope you continue to get great use out of the facility - If you need anything please don't hesitate to contact me on 0421 585 653 Ken - Owner

Hi Luke, Thanks for the feedback. Our system shows that you put an enquiry in on the 12th of November. We attempted to call you 4 times across 5 days and you would have received a few text messages and emails. If you had communicated to us via text, messaged us via social media or verbally told us not to call you and we would have stopped immediately. The fact you put an enquiry in with all your contact details tells us you are happy for to make contact in a timely manner. I 100% refute your claims that we contacted you after being told to stopped. We certainly don't bully people into joining or hassle to them. If people want to talk to us about the club and our pricing etc we contact them. If they ask us not to, we stop immediately. All our communication touch points are recorded on our systems and we do put an effort in to make contact and respond to enquiries in a timely manner to meet response expectations. If you would like to discuss this with me, please don't hesitate to contact me on 0421 585 653 Again, sorry that you feel this way - its a disappointing outcome for all involved. Ken. OWNER - 0421 585 653

Hi Ranjan, Tom is a great Exercise Physiologist and loved spending time on the floor with the members and helping them out. We offered Tom to stay on at the club in a different role but he declined. I was very disappointed that he left us, but Reece is very good Club Manager and doing a great job - I am sure he would be happy to help you out anyway he can. The membership base is growing fast a In our opinion the club has plenty of equipment and will have peak times like all clubs do. I am glad to hear you love the club and please don't hesitate to contact me on 0421 585 653 if you have any ideas to improve our club and community. Ken - Owner.

Hi Ben, Thanks for you review. The gym is over 450sqm and we regards as a medium sized gym. Plenty of room for many members to work out. Not sure what you are comparing it to when you state it is small. Appreciate the comment on the equipment and our deals for people to sign up. If you have any further feedback please don't hesitate to reach out Ken Owner - 0421 585 653

Thanks Georgia - The feedback from our membership base is that they are really enjoying the small classes and one on one attention they are been given from our great instructors. Hope you continue to have a great experience and please don't hesitate to provide any further feedback direct on 0421 585 653 Thanks Ken - Owner

Thanks Holly - Appreciate your feedback! Enjoy your workouts....

Hi Mikalela, Thanks for your feedback - much appreciated. Glad to hear you are enjoying the benefits of your membership. Ken - Owner - 0421 585 653

Hi Yania, Appreciate you initial review and acknowledging the great club we have created. I am also disappointed to lose Tom and acknowledge the great work Tom did on the gym floor with his exercise physiology/training methods. No doubt in my mind that Tom has a deep passion for exercise physiology and spending time with his favourite members showing them how to improve and gain greater returns from their workouts. I offered Tom the opportunity to remain at the SNAP Fremantle working within his core skills of exercise physiology and training, unfortunately Tom took the decision to go back to studying. We have a new manager in Reece as well as a new trainer starting on August 15 Sarah is fully qualified in strength and conditioning and Masters in Exercise and Sports Science. If you would like to discuss this further or anything relating to the club, please don’t hesitate to contact me on 0421 585 653. Ken Owner

Hi Domenico, Firstly, thank you for acknowledging our great club and the amazing state of the art equipment it has in it. We are also disappointed to lose Tom and acknowledge the great work Tom did on the gym floor with his exercise physiology/training methods. No doubt in my mind that Tom has a deep passion for exercise physiology and spending time with his favourite members showing them how to improve and gain greater returns from their workouts. I offered Tom the opportunity to remain at the SNAP Fremantle working within his core skills of exercise physiology and training, unfortunately Tom took the decision to go back to studying. I have expressed my disappointment to Tom for not staying on, while respecting his decision to move on. I wish him all the best in whatever he decides for his future. If you would like to discuss this further or anything relating to the club, please don’t hesitate to contact me on 0421 585 653. Ken Owner

Thanks Sandra - Appreciate the feedback.

Thanks for the feedback David.

Thanks Ricky - Hope to see you back at the club soon!