Fernwood Fitness

Fantastic experience: Fernwood Gungahlin is by far the best gym I've ever been to! It has a huge space, is rarely busy, and the staff are super friendly and helpful. Also, the all-female aspect made a huge difference for me, as I feel really comfortable and supported. They also just launched their evolt body scan, and I had the pleasure of being one of the first to use it! The woman helping me was so great and gave me a lot of support and information! I think this gym has it all, and I genuinely recommend it to anyone. Especially those who may be intimidated by the gym and never thought they had the capacity to be a "gym person." I never was able to be one until I joined Fernwood.

Negative experience: Have been getting daily annoying calls from Fernwood trying to get me to join their membership even though I specifically requested to have my number removed from their system. Their staff acknowledged this request every time but I still would get another call from another staff member the next day.

Positive experience: I love Fernwood and my PT is great! I feel good there knowing the support I get from my PT and also being a female only gym. I could be wrong but it seems staff are being stretched. There doesn’t seem to be a great deal of support for staff. As a business owner myself, I know the value of having good staff and supporting them. If I don’t, good staff leave. I wouldn’t want that for Fernwood because I enjoy it there so much.

Fantastic experience: I’m new to Fernwood and absolutely loving it! Such a great variety of classes, friendly staff, and a variety of equipment to use on the gym floor. Virtual classes are on offer too if you can’t make it to a normal classes. All the other members are lovely who I’ve spoken with. I wish I had joined sooner !

Fantastic experience: Nice, clean gym with my amazing PT Nirm surly deserves 5 stars! This is my therapy for both physical and mental fitness….

Fantastic experience: I’ve been working out at Fernwood Gungahlin for a while now, and I absolutely love it. The club hours fit perfectly with my schedule, and the variety of classes keeps things interesting. The Reformer Pilates studio is my favorite—it’s really helped improve my strength, core and flexibility. What really sets Fernwood Gungahlin apart is the incredible staff. They are not just friendly and supportive, but they genuinely care about each member’s fitness journey. From the moment you walk in, you’re greeted with warm smiles and positive energy. The trainers are knowledgeable and always willing to help, whether it’s offering advice on your workout or just providing some extra motivation when you need it. Plus, having childcare available means I can work out stress-free, knowing my little one is in good hands. They have formed a really nice community and I am enjoying making friends! It’s a great place for women to feel empowered and achieve their fitness goals, thanks to the outstanding service and support from the amazing staff. Thank you so much to all the staff for caring the way you do. I don’t feel like I am a simple member there…I feel like I am part of a big family… Suzanne

Negative experience: Stay away, don't even think to join Fernwood. The worst club I have ever been to. This "business" simply stinks. The management is completely useless - no customer service or communication skills, even when some issues had been addressed, including overcharged fees - they don't appear to care about their customers, only how to get their money. The manager is petty and a bully.

Fantastic experience: I have found it hard to express my gratitude for the incredible hard work, time, energy, and knowledge that my personal trainer, Nam, has dedicated to helping me achieve my goals. From the moment I started my PT journey with her, she has not only transformed my physical well-being but also instilled in me a newfound love for the gym, along with the energy and self-confidence to perform at my best. The supportive and welcoming environment at Fernwood has made it an exceptional place to train, and Nam's expertise and dedication have been vital in my weight loss journey. Nam, you are my ultimate inspiration, and I wholeheartedly recommend you to anyone seeking a personal trainer at Fernwood Gungahlin. Thank you for everything!

Negative experience: I just submitted interest on their site to get some info n I told them I will visit the gym if I d like to start despite that they are calling me daily n its so annoying

Negative experience: Don't join this gym. It's okay as far as the facilities go but trying to get out of a membership is an absolute nightmare. I have never felt more unheard or unsupported before and am so incredibly disappointed - they promise you the world and sell you something amazing but it's the complete opposite when you want to leave. I am so upset by my experience with this gym and would not recommend getting stuck in a membership, they don't let you out easily and then are so condescending and rude when you start pushing back and questioning things!!

Negative experience: Their venue is nice the instructors are great, only the lady at desk was talking to my friend so rude because we are on try out passes. It seems like a few people had a same experience with the same lady. Terrible customer service.

Negative experience: My experience with Fernwood Fitness in Gungahlin was unpleasant, and I decided not to sign a contract after completing my 5 Pilates sessions. Despite this, I've been receiving daily calls to join the membership, which has become quite bothersome. The lack of explanation regarding the terms and conditions, along with limited access to classes, was frustrating, especially since the staff failed to provide adequate information. In the first week, a staff member assisted me in booking a class, but now, I am unable to book the same class as I am not allowed to be there before 8:30 am. When the staff asked for details regarding the $49 for 5 Pilates sessions, which included an induction session, so only 4 proper classes for $49, I was also informed that I could access facilities unlimitedly. However, I now find myself unable to book the classes I want, which is disappointing. This information should have been clarified before charging me. Also, no one explained to me that I cannot get a refund, which I didn't know until today when I asked for one. Furthermore, I encountered some rudeness from the staff, further adding to my dissatisfaction.

Negative experience: The reception is horrible, the staff unbelievably petty. Called in to check the current membership package , when I expressed my opinion the staff called me back just to be petty and hang up on me like do they know something like customer service exists? Very poor service

Negative experience: Called today to try and get a free trail before signing up. Considering I’ve been with my previous gym for 7yrs, I don’t take my membership lightly. The lady on the phone didn’t want to even try to help me. She just kept offering a 30 day offer for $30. Then basically hung up on me. I was purely hoping to ensure the equipment met my needs. I don’t need 30 days, if I’m happy, I’ll join for the long haul. Awful customer service. I’ve spoken with Sam on previous occasions, she’s your saving grace!

Negative experience: Seriously, I wouldn’t mind if someone asked if it was okay to be removed from a class but to already be at the gym & receive an automated notification that you have been deleted from a class, less than 30 minutes before it is due to begin, really?

Positive experience: Love Michelle's pilates classes and Brodie's body combat classes.

Negative experience: Worst experience ever. Rude staff and zero support. Wouldn’t recommend at all! Please save your money and go somewhere else. Prepaid crèche services that went to waste as I wasn’t able to use at all due to staff. Paid for two months and thanks for the pathetic staff didn’t attend more than first week.

Fantastic experience: Very friendly staff and skilled trainers. I always look forward to a workout and classes there. The facilities are fantastic.

Fantastic experience: Sam was very kind . She manage to get me good deal. I really like the way she works in Fernwood. She should be the manager of Fernwood. She is very professional in her work. Gungahlin.

Fantastic experience: Loving my unlimited reformer Pilates membership. The instructors are super friendly and helpful. I’ve already noticed results and my little one is loving the crèche! I also have access to the gym so this was a no brainer. My friend is doing the hit classes and she said they are awesome. Definitely recommend!

Negative experience: I was also ripped off!!! I would give no stars if possible. It seems I have similar experience as others,starting to think we should all take this further. NOTHING promised at start up was delivered.i tried to chase up so i could actually start for MONTHS yet continued trying to take payments. No free month, i eventually got the induction and HALF a pt session 2 months later (sky was actually lovely, the ONLY positive thing i have to say) Prepaid $100 worth of creche sessions i never used aswell as 3 payments for a service i could never use. They tried charging me more and when i refused to continue because of their unprofessionalism sent a debt collecting agency to me. When i told them the story and showed them the evidence of the clubs scam i never heard from them again. No refund either though

Negative experience: Management is not trustworthy whatever they said while signup on call actual contract was something els and they don’t wanna listen detecting money from back account. Totally disappointed. Better stay away from this gym( Writing behalf of my partner)

Negative experience: Cancellation was a nightmare for me. Been to store for a cancellation and I was suggested to give then a call and again I was told to email them about it. its been a while and I am still trying to cancel it. as per my first try, it should have been cancelled at least 3 months ago. And I have been and will be paying for the membership don't know until when. what a joke.

Negative experience: Was not at all happy with my experience at Fernwood Gungahlin. At the time I was going, there were renovations being undertaken, which was OK, but there were no change rooms or bathrooms available. I paid for some PT sessions and the PT I had was completely disinterested in helping me get started - I've never had PT before and I was so embarrassed. I ended up having to leave Canberra because of a relationship breakdown and Fernwood refused to let me transfer my PT sessions somewhere else. Never again will I go to a Fernwood

Fantastic experience: The BEST place for a woman to be for her health and fitness, where you can be on your own terms, without being judged. Fly high, flap your wings girls

Negative experience: One of the worse customer service I have experienced. I would not recommend this gym to anyone we have much better ones around in the area based on the experience and feedback of family and friends.

Negative experience: I DO NOT recommend this gym at all. The staff were great while I was attending classes however since I decided to cancel it has been an absolute nightmare. It has taken 2 phone calls, an in person conversation at the gym and an email to be told they would finally cancel my membership. I was on a flexible contract that only required only 2 weeks notice to cancel so it should not have been this difficult. THEN, after finally receiving verbal and an email confirmation that it would be cancelled, they continued to take out payments after the cancellation date! I am absolutely appalled by their service. I have never had so much difficulty cancelling a gym membership before. Initially I called to cancel and was told “you can’t cancel over the phone, you have to send an email or come into the gym”. So I sent an email, to which I received no response. I gave it a few days and then decided to go in to the gym to cancel. I was told “Sorry I can’t do that for you. My manager has to do that, they’re not here at the moment and they like to process them all at the same time.” They said they had received the email as well and it shouldn’t be too much longer. I left frustrated, not knowing what to do. I didn’t know cancelling a gym membership would be so difficult. I gave it a couple more days and after still not hearing anything I decided to call again, asking for the manager. I was put on the phone to someone who wasn’t the manager but seemed to have some sort of authority and was rather rude. After hassling me to stay, which made me feel quite uncomfortable, they said they could cancel it and sent me an email to confirm. After all this headache of trying to cancel, it had taken about a week to finally get confirmation. According to my contract, I only needed to provide 2 weeks notice when cancelling so a final 2 weeks worth of payments but because it took so long to receive confirmation I had to pay a total of 3 weeks payments. I argued this but they insisted I had to pay it. At this point of was sick of all the hassle and had better things to do with my time so I just accepted that I was going to loose a bit more money. I just wanted it all done and dusted. I thought I had finally resolved all of this BUT THEN I checked my bank account tonight and they just took out another payment!! I am so mad and will have to resort to contacting my bank to sort this out and hopefully get my money back. I have never had such awful customer service before. I will not be recommending your gym to anyone. I was considering going back maybe later in the year but after all this, I will definitely not be going back. If you are reading this and considering joining this gym, please do yourself a favour and don’t bother. What a joke! I do want to just say, Michelle was lovely and is a great pilates instructor. It’s a shame about the management.

Fantastic experience: Love love the creche and gymfloor space. And the new facilities are the best! Thank you ladies

Fantastic experience: Such a lovely gym. A wide variety of classes to suit anyone, as well as a good selection of times. Staff are very sweet too!

Fantastic experience: A long term member and planning to stay that way! I live 25 minutes from the club now but continue to remain a member here because I would rather drive the distance and go to a club that I love than join anywhere else! The staff here are absolutely lovely and as members we are spoilt for the quality of group fitness trainers and their skill levels. Having the privelege of doing virtual classes is also a massive bonus to this club & means that there's always something on the timetable! Facilities are always clean & never once have I had a hygeine fear before or during covid! Love being a Gungahlin Fernie!

Fantastic experience: A+++ on cleanliness, friendly and professional staff, quality personal training and great communication. I feel safe even with the current pandemic. The club have new processes to meet the ACT health COVID-19 safety rules, staff sanitise equipments often, and members follow social distancing in the gym.

Fantastic experience: I'm always able to get a PT for a time that works for me, all of the trainers are professional and able to provide a training program that works for me.

Positive experience: Comfortable space to work out in. Service can be disorganised and a lot of classes are just work out dvds on a projector screen no instructor.

Negative experience: Not helpful

Negative experience: Music is far too loud during the day when people are trying to shop.

Positive experience: It's a bit small and missing some key equipment I would love to have access to, but over all it's great. Very kind staff, always clean, never see any broken equipment.

Fantastic experience: Love this gym, friendly and knowledgeable staff.

Fantastic experience: Lovely staff, great facility and my daughter loves the crache

Fantastic experience: I love Fernwood Gungahlin! I have been going for 3-4 years now. The staff are very friendly, always willing to help and point me in new directions when im lost for exercises. Thank you Fernwood team.

Positive experience: I have been going to Fernwood Gungahlin for over a year now and I find the staff really friendly and super helpful. Everyone is approachable and you feel like to are going in to hang with friends - not just work out. Great equipment and amazing instructors :) My only wish would be that the gym was bigger so that we could fit even more amazing instructors, gym equipment and likeminded ladies in :) The place rocks!