
Information about Snap Fitness 24/7 Moorooka
Opening hours
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Our comment from FitFit Australia about Snap Fitness 24/7 Moorooka:
Welcome to Snap Fitness 24/7 Moorooka, a premier fitness center located in Brisbane, Australia. Our gym is known for its spacious layout and top-notch facilities, perfect for both serious lifters and casual gym-goers alike.
Here are some highlights from user experiences:
- Clean and Spacious: Many members appreciate the clean environment and spacious setup, allowing for comfortable workouts without feeling cramped.
- Friendly Staff: Our team, especially Dave, the gym manager, has received numerous accolades for being welcoming, supportive, and always willing to assist members, whether with equipment or fitness advice.
- Quality Equipment: Users frequently commend the excellent and well-maintained equipment, including ample machines, squat racks, and more.
- Open Plan Design: The gym's layout is well thought out, providing ample space between machines, which helps make workouts more enjoyable.
- Convenient Facilities: With secure underground parking and well-maintained bathrooms, our gym ensures a pleasant experience from the moment you arrive.
- Positive Atmosphere: The community vibe is strong here, with friendly interactions among staff and members, fostering a supportive environment for everyone.
While we pride ourselves on our strengths, we acknowledge some areas of improvement based on member feedback:
- Some users have experienced challenges with customer service regarding membership cancellations and refund requests.
- A few members have noted that while the gym is generally well-maintained, there are issues with the cleanliness of the change facilities that we are currently addressing.
- The functional training area can feel small during peak times, making it difficult for users who need more space to stretch or train comfortably.
Overall, Snap Fitness 24/7 Moorooka stands out as a fantastic gym for those looking to get fit in a vibrant and supportive atmosphere. We invite you to join our community and experience it for yourself!
Services, Machines and Guided Classes
Snap Fitness 24/7 Moorooka: Opinions
Negative experience: They try to charge you a fee just to cancel your membership...
Hi Nicola, thank you for your feedback. The fee is the 30 days' notice period that is associated with all month to month memberships. This is also outlined in the terms and conditions of membership. Regards
Negative experience: Recently became unemployed. Asked to freeze my account till I found employment. Got told it was approved. Then Snap moorooka kept trying to take money out. Tried many times to call and left message to please contact me. This went on for some time. This guy Dave contacted me. Didn't care about my situation or me. Said, You have a contact. Didn't care. Just young gym junkies that don't care about people or how they are trying to work things out . Avoid Dave .
Hi Colin, thank you for your feedback. We played phone tag a couple of times and it was instructed to you to put through an email with some dates to pause your membership so that we can assist correctly and precisely. We never received anything from you and when we spoke on the phone on the 14/1/2025 you berated me and proceeded to hang up the phone and send me a text message with an abusive symbol. We are here to help and as previously communicated if you can provide pause dates or any other requests via email we will be sure to assist. Regards, Dave
Fantastic experience: Dave is an absolute legend - always happy to help and great gym. Cheers guys.
Thank you so much for the kind words Zac, it means a lot to hear that you are having a great experience here at the club mate. Always happy to help and do our best in every situation. See you in club soon no doubt. Dave
Negative experience: The gym itself is okay, but the staff are pathetically incompetent. I wasn't able to enter the gym on multiple occasions because of a lack of communication.
Thank you for taking the time to provide your feedback Chris. We required a signatory update to our terms and conditions which is what caused this slight delay with regards to access, so I do apologize if communication was missed regarding this one. Once again, thank you for the feedback and glad to hear that overall you are enjoying the club.
Positive experience: The functional training area is quite small and can feel unsafe. People use dumbbells very close to where others are stretching, which creates a cramped and uncomfortable environment. If you’re mainly interested in weightlifting, this gym could work, but it’s not ideal if you need more space for stretching.
Thanks for your feedback Grechel. We do have the functional space at the back of the club which has plenty of room for stretching and use of bands etc. Thank you so much :-)
Fantastic experience: If you’ve been to many snaps around Brisbane you’ll agree that this one is a pleasure to be in. It’s clean, it’s big, it’s friendly. Ample machines, squat racks, cables. Plenty for all. SF didn’t miss with this one.
Emily, thank you so much for taking the time to write your review and I am glad to hear that you love training at our club here like so many others. Your kind words mean a lot and we hope that we can continue to deliver a great training space for you :-) Do not hesitate to reach out to me at any time. Regards, Dave :-)
Negative experience: bad service! I paid for a service for a month but before the 3rd day it could be canceled and they would return your money. It's been 4 months and they still haven't returned my money. I have contacted them by email and they always tell me they will solve it and they never do! 0 recommended
Fantastic experience: Absolutely recommend this gym, I have been to many gyms and this one is standout. The open plan weights and cardio floor is well laid out, ample space between machines, clear view of where everything is. The bathrooms were pleasant and had really decent hairdryers. The underground parking was very convenient and secure. The staff were friendly and I felt safe and comfortable here. Gym goers were also friendly and approachable, the vibes were great. Machines and equipment were fantastiv quality, I especially loved the cycle bikes. The wipe cloths were always available never empty.
Thanks so much Regan. Your feedback is greatly appreciated and glad that you have enjoyed your time here at the club. We wish you all the best with your future health and fitness endeavors.
Positive experience: Great gym. Horrible change facilities. The bathrooms smell awful and aren’t great for showering and changing. Very small area.
We appreciate your feedback. These areas of the club are currently under review and there will be improvements in the foreseeable future. Thanks again for taking the time to provide feedback.
Fantastic experience: Very friendly and supportive staff. They have very clean and good facilities and membership offers.
Thanks so much Sarah :-) Great to hear that you love coming to and training at our club.
Fantastic experience: I like this club Huge and clean and also equipment so completely Esay for parking and also 24 hours access
Fantastic experience: On the 28/10, my mates and I went to Snap at around 5:30pm - 7pm. Here while we were doing our session, we wanted to try out deadlifts and implement it into our training routine. With no prior knowledge on how to do the exercise, we didn't want to injure ourselves but still wanted to give it a shot. So, one of our mates dads asked Jay Sonu, one of the personal trainers at the gym who'd finished with all his clients and was in the middle of his own workout session. With his kind and caring personality, he decided to guide us through the exercise and teach us properly on what the form and technique looked like. He taught us the form thoroughly and made sure we didn't injure ourselves. Even despite teaching us the form and him returning back to his workout, he still continued to make sure we wouldn't hurt ourselves, and still continued to teach us kindly. Jay & the Snap Team, I want to say Thank you very much for having such great team and especially to Jay for his willingness to help my mates and I. He is a very generous man in which I know you all know. Thank You
Fantastic experience: I've been going here for a couple of months now. Always very clean and tidy. The staff are excellent. They have been very prompt and helpful when I have emailed.
Fantastic experience: Great space to train! Even has classes that I can do 24/7
Fantastic experience: Fantastic Gym. It's always a warm and friendly welcome when you enter the gym. Great equipment, it's always good to see a gym investing in it's members with the latest equipment. The gym is always clean and tidy, weights and equipment always in their place. Staff are all friendly and very helpful. A special mention to Dave (gym manager) incredibly friendly and helpful he's a credit to the business does an outstanding job. I can highly recommend Snap fitness Moorooka for all your Gym requirements.
Negative experience: An extremely tiring and disappointing experience with the gym. Requested a refund after cancelling the membership within the 3 day grace period. After over a month and numerous false promises via email exchanges, I have yet to receive my refund. For current or would-be gym members, I highly suggest be wary of their refund processes and so as not to fall under the same plight as me; waiting indefinitely for my refund (assuming if I am ever getting it back in the first place). Not recommended.
Hi Marcus, we appreciate your review. I apologise for your disappointing service, the refund had been processed the next day after your request, the details we had at the time were incorrect and your refund was returned to us due to that. We have once again processed the refund to the new details provided to us and the refund was completed Friday.
Negative experience: Good equipment. But the toilets are dirty always…
Hi Leidy, Thank you for your review, our club has cleaners that attend to making sure the club is of high standard. I would be very interested to know when you attended our club and what was dirty about the toilets on your visit?
Fantastic experience: Nice vibes
Negative experience: Don’t use Snap fitness Moorooka, I got Covid and couldn’t use their gym due to serious illness problems that followed and Ive been issued legal action and a $530 dollar bill to pay.
Fantastic experience: Solid gym
Fantastic experience: This gym is a lovely facility with all the necessary equipment and more. I haven't checked out the group fitness offerings yet. The staff were friendly and helpful. I appreciate the secure parking that is only available to customers. Bathroom facilities were clean and well appointed.
Positive experience: Great team!
Fantastic experience: Great place, clean environment and friendly staff.I’ve been going to this gym for almost 2 years and I am very happy with everything. I recommend this gym to everyone who wants to have an amazing workout.
Fantastic experience: Humble gym. Literally the opposite to world gym down the road.
Fantastic experience: 5 stars goes to Dave (gym manager) alone. He is extremely welcoming and supportive! Love going here. Was always intimidated to go to a gym but this one is brilliant!
Hi Sean, Thank you for your 5 star review for Dave. He is certainly a very valued member of our staff and loves helping all members. We’re extremely happy that you have had a great experience. Keep up the great work buddy.
Fantastic experience: Good staff
Fantastic experience: One of the best purpose-built Snap gyms I've been to that's not situated in a preordained "office space" lot. ✅ Rogue competition plates ✅ Secure underground parking ✅ Well stocked HIIT and plyometric equipment ✅ Large classroom ✅ Kid's creche ✅ Situated along a main road w/public transport ✅ Close to shops Cubes, not lockers
Fantastic experience: Great, spacious and clean gym with the very best equipment... it even has a personalised touch which makes it even better.
Fantastic experience: Really nice big gym.Nice and clean and soacious. Busy place
Fantastic experience: Hi, I have been wanting to join the gym but I don't know the age limit. What age do you have to be to join. Thank you! MERRY XMAS
Fantastic experience: Great set up. Welcoming Staff & atmosphere
Fantastic experience: My favourite gym. Great equipment and layout.
Fantastic experience: Great size. Good staff. Great vibe
Fantastic experience: Very welcoming/friendly and supportive staff
Fantastic experience: Great gym, equipment well maintained. Dave, the manager, is fantastic. Highly recommend
Fantastic experience: Friendly Staff and well maintained.
Fantastic experience: Great space and great staff.
Fantastic experience: Best staff
Fantastic experience: Good size and very new.
Fantastic experience: Very good. Not so fit angry people. Just normal people. Yay
Fantastic experience: Top notch GYM place
Fantastic experience: This gym has something hard to replicate, great staff. They are super supportive and helpful. And yes, great equipment (love the functional options).
Positive experience: Very good gym with plenty of squat racks and a good mix of machine and free weights. Busy at the usual times but normally quiet except for 5-7 pm week days: like i say, usual times. Clean, friendly and non lunk zone . . . tattoos optional *eye roll*
Fantastic experience: Fantastic gym with a wide range of high quality and new equipment, friendly and helpful staff, and a positive atmosphere! Definitely recommend for new users and experienced users alike! :) The staff at Snap Fitness Moorooka are very nice and always available to help you if you need help, whether this be with how to use an equipment or administration related issues. The personal trainers are all super happy and helpful and are happy to give pointers regardless of whether you are their client or not. If you are thinking of joining the gym and have no idea what to do or what equipment to use, i highly recommend coming here since the positive and uplifting environment will make you feel quite relaxed. Everyone, whether its staff or gym goers, are happy to help new people on how to use a machine or lift etc. Easily the best snap fitness gym I have been to! Would recommend!
Thank you Jake, 5 star reviews make the effort all worth it. Look forward to seeing you around the club in the future
Positive experience: good quality gym new equipment
Fantastic experience:
Fantastic experience: Fantastic equipment, very spacious.
Fantastic experience: One of my favourite snap branches. High quality wide ranging equipment. Lots of power racks and dead lift stations.
Fantastic experience: Best gym I’ve ever been a member of! Staff are very friendly and very accommodating. All equipment is well maintained. Decent variety of classes to attend as well.
Thank you Rachael for your review, we are glad that you love the club as much as we do. We look forward to seeing you in the club.
Fantastic experience: Best thing to ever grace Moorook gym community..just love it mate ..absolutely from the equipments ..space ..clean..parking..staff..perfect .. top notch ..thanks to David ..I signed up first day and start right away 10 stars bruh ..
Thanks Ad for your review. We love it just as much as you do mate. Also thank you for your kind words for David, he loves the club and the members. See you back in the club mate
Fantastic experience: Have trained in over 100’s of gyms around the world over the past 25years I can tell you this gym is PERFECT!!!!
Fantastic experience: It's the attention to detail that sets the club apart from the rest. Highly recommend.
Fantastic experience: Fantastic space with everything you'd need. Staff are very professional and kind.
Fantastic experience: Clean, friendly staff and plenty of quality equipment on offer!
Negative experience: Poor administration and inaccurate billing of fees during membership and still being charged more than one month after cancelling my membership. Addendum: Thank you for your response. Your company has continued to try to bill me since the finances were settled for which I have incurred fees. In addition, you state that you cancelled my membership one week early but that is because you started billing me one week prior to me signing my membership.
Hi Karla, you placed a request for cancellation early July, and your last payment was before the end of July, I am happy to provide billing dates privately for you. There is a 30 days cancellation period which you agreed to when you signed your membership agreement. Our administration actually terminated your membership a week earlier than your 30 days so you didn't get over billed. As we explained to your daughter Lucy, (who has also given us a 1 star review), we have followed the policy provided Snap Fitness and refunded all money requested. Once again, we wish both of you all the best for the future.
Fantastic experience: Awesome new equipment
Fantastic experience: Incredible club! Amazing facilities, extremely clean, spaced out and has very sleek equipment. Also easy parking and easy to find
Fantastic experience: A phenomenal Snap Fitness club. The best of technogym equipment combined with huge space and welcoming smiles faces at the front door. With the several times my wife and I have been to the facility to train, both the gym itself and it's bathrooms have had a high degree of cleanliness. Great facility.
Fantastic experience: Fantastic Set Up! Beautiful people
Thank you Teena, your comments make it all worth it.
Negative experience: Impossible to get an official prices list
Hi Nallib, thank you for your comments. We have only been open almost 4 weeks, however we were running pre sale gold and silver memberships prior. We had these prices advertised on our social media channels and also at our pop up stands. We also have no record of your enquiry in our system sorry, however if we can assist you any further presently with costs please reach out, our staff would be more than happy to help.
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