Information about Cycology Club
Our comment from FitFit Australia about Cycology Club:
Cycology Club, located in Surry Hills, Australia, is a popular destination for fitness enthusiasts looking to enjoy an energetic and welcoming environment. Many users have praised the studio for its:
- Exceptional service: Staff members are consistently described as friendly and welcoming, creating a supportive atmosphere for newcomers.
- Fun classes: The workouts, led by talented instructors, provide a mix of challenging routines and great music, ensuring an enjoyable fitness experience.
- Well-equipped facilities: The studio boasts great sound systems and exciting lighting effects, contributing to an energetic vibe similar to that of a nightclub.
- Inclusivity: Many reviews indicate that the studio welcomes cyclists of all levels, making it an ideal place for both beginners and experienced riders.
- Overall positive environment: Users often express how inspiring and motivating the venue feels, with many looking forward to their next class.
However, some reviews mention concerns regarding customer service, particularly with booking issues and instances of rudeness from specific instructors. Additionally, a few users have highlighted the need for improved hygiene standards and equipment maintenance.
Despite these drawbacks, the overwhelming majority of feedback remains positive, showcasing Cycology Club as a vibrant place to work out, socialize, and enjoy a unique fitness experience.
Cycology Club: Opinions
Fantastic experience: Had a great experience at Cycology. Exceptional service and so welcoming from all the staff for my first class! It was challenging and fun and the venue is very cool!
Fantastic experience: Really fun class with great music and fun cardio workout!
Fantastic experience: Most Teachers or ‘cycologists’ are great, amazing music taste and radiate positive energy! Place is clean, staff is very friendly and fun, always willing to help!
Negative experience: I have just attended a class here, what a horrible experience… I will not be attending again. The instructor was rude and had a very bad attitude, it was not a friendly or welcoming environment at all. I joined this class to meet new people and to make new friends because I have just moved from the UK but this was a disappointment and I truly hope that this is not a good or accurate reflection on the classes on offer in Sydney. I was not the only one to voice these complaints and I really think this company should rethink who they choose to hire. I have heard nothing but good things about Tom and the lady instructor as well as the lovely receptionist who was very friendly and helpful. Very bad luck with who I was taught by I think and I will be spreading the word that Cycology has one very rude and disrespectful teacher.
Fantastic experience: Had a great first class here. Very welcoming and attentive to newcomers as they explain everything. Josh's class was challenging but enjoyable.
Negative experience: Hey guys can you please reply to my contact form? Edit: I paid 50$ for five classes, used only one of them, then the system didn't let me book more (still in the month of purchase). I tried calling multiple times, sent a contact form, wrote the above review over a month ago, even came into the studio - only then did they reassure me they would get back to me asap. I never heard anything. 40$ wasted. The class I visited was amazing, but what's wrong with the customer service??
Positive experience: Honestly surprised by the ratings on here, this studio is definitely top tier and quite underrated. Of all the spin classes I've attended, this one has the most "nightclub" like atmosphere. They have a lot of cool lighting effects I have not seen in other studios. The music skews a little more hiphop / top 40 hits and less EDM. Really like the wide variety in weights, having the heavier ones as an option is great for guys. Spin shoes included in the price of the class. Only issues are the bikes are not my favorite models and some of then definitely have some wear, like squeaking noises and the spin shoes tend to slip out of the clips. Overall great studio and easy to book a class in, even last minute.
Positive experience: Really love coming to Toms classes here. Tom makes you feel welcomed and not pressured in the class. His music choice is great. Reception has always been so lovely. Great for cyclists at all levels. Thanks Tom!!!
Fantastic experience: Professional staff
Fantastic experience: This place is so inspiring! Friendly and welcoming front desk staff, great trainers and excellent facilities, absolutely loved it!
Fantastic experience: Did my first class with Josh last night . Absoloutly Loved it ! What a vibe ! What a workout ! Lovely staff & great fitness venue. Highly recommend
Fantastic experience: One of my favourite places to exercise! Been going here for 3 years Charlotte, Tom, Sarhys and Corbin are amazing!!
Fantastic experience: The studio is great, the music is great, trainers are awesome and the overall experience is 5 stars. All the bad reviews are coming from people that are late (which is very disrespectful) or unvaxxed that don't want to comply with a business' policy! I would definitely recommend it! It was so much fun!
Negative experience: DO NOT BUY CLASSES HERE. IT IS A SCAM. I wish I could give it less than one star. My partner and I spent more than $200 on the 10 class pass and they never said anywhere (perhaps in the teeny tiny print) that it would expire after 45 days. We bought it in November and have spent the last few months trying to get in contact with them via email, phone and in person. We have been robbed of our money after only two classes!! When trying to get in contact with the owners or managers we have repeatedly been ignored. We even went there and were assured our passes would be extended, and then got ghosted. Absolutely terrible customer service and just downright a scam. Tell all your friends not to go here. It is awful.
Fantastic experience: I absolutely love cycology. I have been attending regularly for the last 6 months. I have really been enjoying the enthusiasm and energy of Corbin’s class. Well thought out class with great rhythm and excellent music. There are some old negative reviews stating vaccination issues. At the time it was a requirement by law. Good job team for following the law and NSW guidelines. Anyone stating this was an abuse on their human rights should take it up with the government, not a small cycle studio. Not being allowed in after class has started is respectful to those that came early or on time. They have their shoes on, they are clipped in and ready to go. Why should people have to wait and have their class interrupted because someone else decides the start time isn’t suitable to them. It’s also not hard to find, I used Google maps the first time I came and it lead me to the door which has a huge ‘cycology’ sign. Hygiene comments… hmm, sure it could be cleaner, and yes it does smell a little like a rugby club changing room, but oh well. It hasn’t put me off from going and I’ll continue to do so. “Left, right!”
Fantastic experience: Check the reviews that aren't antivaxxer review bombers. This place is cool.
Negative experience: Quite an unfriendly studio. We were a few minutes late and refused entry into the class. I understand that it's annoying if people are late but perhaps some leeway may be nice seeing that the class was only half full and the studio could really use some positive reviews. Receptionist told us that we were meant to be there ten minutes before class although it wasn't stated anywhere on our ClassPass invite. Our lateness related to the inaccuracy on Google maps which directed us to hill street corner. Please update where your entry is because it's hella confusing or at least provide a photo of what your entrance looks like. A friend who's a beginner went for the class I wasn't allowed into and also got lost trying to find the place so I don't think we're alone here. She didn't feel particularly welcome at the place either so if management is serious about getting this place up to scratch, something should be done about the service here. Otherwise, plenty of more warm and welcoming studios here in Sydney.
Negative experience: Worst spin class I have ever been too. Old equipment, the studio is unhygienic with a bad odour and my towel smelt like body fluid.
Fantastic experience: I love my cycology classes, the instructors and staff are all lovely and very welcoming.
Fantastic experience: Clean, friendly and super fun! I don’t understand. “Discrimination” comments on here. How can you turn down a vaccine in a global pandemic and expect to be able to interrogate with public!
Negative experience: Nice training, could improve their staff
Negative experience: You should be ashamed... it doesn't matter if you're black/white, male/female, vaxed/unvaxed, rich/poor.. discrimination is discrimination I'll be spreading the word
Fantastic experience: I’ve always had such a blast here. The staff and environment are as welcoming and inclusive as you can get and the workouts are all kinds of fun. I highly recommend to anyone looking to get back into shape or have a fun workout in a safe, hygienic and welcoming space once lockdown is over. I actually can’t wait.
Negative experience: Medical discrimination won’t bring clients to the door
Negative experience: Descrimintation of the highest degree.
Negative experience: The staff were friendly enough, but the venue was just so gross and unhygienic. It smells REALLY bad, there is no social distancing at all, equipment isn't wiped down or sanitised after use, it's just a horrible vibe.
Fantastic experience: Been going to Cycolgy Club for a year and I love it. I was nervous about starting a rhythm riding class but the staff are very friendly and so encouraging. Great music too! Highly recommend This business if getting a lot negative reviews from the anti-vaxx community. Their reviews do not reflect my experience at all. Always very hygienic, very welcoming and care about the health and wellbeing of their clients and staff.
Fantastic experience: Have had some great rides at Cycology club, the staff are friendly and instructors are well-practiced in their routines. They're very welcoming to newcomers too. A lot of the negative reviews are from anti-vaxxers who've been review-bombing this great small business because they're implementing a policy that riders need to be vaccinated. To me it only goes to show how much they care about the safety of their customers.
Negative experience: Horrible place don’t follow hygiene standards. Disrespectful
Negative experience: If you love medical apartheid, you'll love this place!
Negative experience: Its not your right as a business to ask if someone is vaxxed or not this is next level stupidity, any business that goes down this path wouldn't receive my support
Fantastic experience: They take care about your health safety and well-being. Also kudos for social responsibility!
Negative experience: Old equipment, tinny stereo system. Would not recommend.
Fantastic experience: Great staff and wonderful environment to work out very well equipped.
Fantastic experience: I love the energy of this studio. Very similar to the vibe of Bodhi and Ride in Melbourne.
Positive experience: Great classes but contact numbers and response time are really bad if non-existent
Fantastic experience: Enjoyed my first class there. Gus who were at the reception helped me setup and was very helpful. Class was great and enjoyed thoroughly!
Fantastic experience: I have tried so many cycle classes at various gyms/clubs in Sydney. Cycology is by far the best! Amazing sound system, lighting, music and trainers. Book a class with Sarhys you will not be disappointed.
Fantastic experience: Very enjoyable experience. Attended both Josh & Levi's standard & beginners class. Highly recommended
Negative experience: I live above the studio and they start blasting their music at 530 am. Have tried talking to the owner about it but he did not care to make any changes to help limit the noise and disturbance. I live 3 levels above and can hear it every morning. Other tenants have the same issue. Cycology has been a horrible neighbor.
Fantastic experience: Fantastic and quick customer service. Deb was amazing with getting back to me on an urgent order of a gift for a colleague. I received the package the next morning. Very happy with the service and clothing.
Fantastic experience: Simply no other work out like it! Its very addictive, you feel like your apart of a secret community. Would highly recommend
Fantastic experience: Best cycling classes I've ever been to. Great and friendly staff and instructors! Super clean!
Fantastic experience: Love the vibe, love the bikes, love the music, and most of all, love the instructors — the moves are tough but well explained, and everyone has been friendly and encouraging. A great workout all around! I love the lunchtime express.
Fantastic experience: Best fun! Great teachers and atmosphere. Great workout. I got the $50 for 5 classes. Definitely recommend
Fantastic experience: Upbeat way to start the day!
Fantastic experience: Amazing experience! The teachers are the best!
Fantastic experience: Great fit out, amazing full body workout and an insane theatrical performance by the trainers. Alicia is a beast and amazing at keeping you going while in serious fatigue.
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