Bodyworkz Fitness & Wellness Centre

Negative experience: Not one to write Negative reviews but I had such a terrible experience I would not recommend this gym to anyone. Seems they’re in the business of gouging as much money out of their patrons as possible without providing even adequate service. They never made known to me their cancelation policy upon signing up and then insisted I pay 5 weeks of payments when I contacted them to cancel my membership. I have been a member of many gyms and never have they made me pay membership fees when I could no longer use their services. At this point I had already moved and closed the bank account my memebership was attached too. I contacted management, and asked them to waive their fees, giving I had already paid sign up fees, tag fees and supported their business for some time and was unable to use the gym. I didn’t get a response for days and then they insisted I give them more money. I was shocked a business was comfortable charging a Parton money for a service they can’t use, I contacted them again and asked them to show some reason. I didn’t get a response. Without communication they sent my account to collections, I emailed multiple times over a few weeks with no response until they sent me their policy and said if I send them $165 on top of the collection fees they will close my account. I’m baffled that a company with such poor communication and service expects people to pay extra money to escape their contracts, even if it’s their policy this is stealing as far as I’m concerned. As a business owner myself I understand putting policy’s in place so as to not be taken advantage of. However this is completely unethical I would never charge a person who has support my business fees when they haven’t used nor can use my service in the future, even if there is a contract. I worked across the road for the gym, weekly I would get reports from my own clients saying management would verbally abuse them when they parked in front of the gym… I guess this should have been my red flag at the professionalism standards of this business. As far the facility… it is average at best. Its biggest draw is that it might be the only gym in Byron that isn’t crowed (I see why now) equipment was often broken for weeks on end, and the women’s showers were always dirty, i vividly remember the same pile of what appeared to be pubic hair that remained in the shower for many days until another women who also noticed it for days complained to the front desk.

Negative experience: Payed $25 for a drop in. Gym was dirty, equipment was falling apart. Bit of a sad environment all in all. With that being said it’s still a place to train at the end of the day, but just go to the other one around the corner. I think it’s cheaper as well.

Negative experience: Dishonest place. When they took the deposit for the electronic tag (which is the only way to get in after hours), they charge $50 and tell you that you'll get them back when you return it. But that's not the case, when you try to return it they tell you with a condescending smile that they never said that and that they never return the deposits. I can read on other reviews that that's happened to many others unfortunately... The gym facilities are alright, although it's pricey.

Fantastic experience: A great gym, friendly & helpful manager + lots of class options incl reformer pilates, making it is really well priced option in Byron Bay. Thoroughly recommend.

Positive experience: Decent gym! Not the most up to date equipment but does the trick!

Negative experience: Keep clear of this one. Wouldn’t give back my deposit for my access tag back and then when I went to resign on a 3 month paid up front they tried to make me pay a second joining fee. The owner is an actual scam artist. It’s Gyms like this that give the industry a bad name

Fantastic experience: Good gym, not too busy, lots of equipment though it's getting on a bit and the dumbells, barbells and some equipment handles are a bit rusty. Visited as a casual for $25 which seems to be the standard. Bring a towel.

Fantastic experience: I trained here for two casual sessions. A well equipped gym that allows you to do everything. Mostly Techno gym and Hammer Strength, good free weights section including a lifting platform with bumper plates. Very happy with the place and I will be back during any future visits to Byron.

Negative experience: $96 for a week pass. That’s right, a 9 and a 6 put together dollars. INSANE greed. I don’t know how you can sleep at night asking those prices.

Fantastic experience: I love Belinda's Saturday morning pilates class, it's the perfect way start to my weekend!

Fantastic experience: I Absolutely LOVE Belindas reformer pilates classes! i have had such an amazing experience in her classes as she pays special attention to beginners and she is very attentive and extremely motivating! in a few weeks i have really progressed in my form . I love her dynamic and fun classes and she always pushes us the extra mile.

Negative experience: Scammers. Dishonest owner happy to lie to you about terms and conditions. They will charge you a $50 "deposit" for the tag on top of the join up fee and insist that you will get this money back when you return the tag, but it's an outright lie, they deny that they ever said that and then keep your money. Money kept coming out of my account after the cancellation period as well last time I cancelled, I assumed this was a mistake but am now sure it was intentional after reading that many other people had the same experience. Incredibly dishonest owners lying to scam you out of money where they can. The equipment is old and worn. Stay clear of this place.

Fantastic experience: Best fitness centre in the area by miles. Excellent Pilates and spin classes, great sauna and all facilities top notch. Highly recommended.

Fantastic experience: Great prices for the support you get and equipment you have access to, definitely recommend. Receptionists always a pleasure to deal with

Fantastic experience: Heaps of space to work out, great equipment and lovely staff. Always feel confident going in

Fantastic experience: What an amazing space! Super large , airy room with wooden floor boards and high ceilings, and windows all down the side to look out or the trees, very zen ..… and the best reformer machines you will find in Byron. The instructors for reformer and mat pilates, as well as yoga, are sensational and super knowledgeable. So many class times to choose from! And so cheap as well. I almost don’t want to post a review as i don’t want them to become too busy, but they really deserve the praise. The mix of people who attend is really good too, both young and hip and a lot older like me! The infrared sauna and hydroxy therapy are really great too. You feel amazing after. And no other gym offers membership to both the gym, gym classes AND reformer pilates/yoga as well, all on the same membership. Bargain…..

Fantastic experience: Amazing gym facilities, always clean and tidy and the most helpful staff! I'd recommend this gym to anyone looking to workout in the Byron area!

Fantastic experience: The best gym in Byron Bay! And i have been to them all.

Fantastic experience: Amazing equipment! The staff always look after me, definitely has been my happy place for the last four years! They provide amazing machines and classes!

Fantastic experience: Traditional yoga. Awesome instruction. Great doing breathing at end. I definitely be back. I feel amazing. Thank you Melissah.

Fantastic experience: Fantastic gym, lots of space, lots of classes, vibrant teachers, warm welcoming owner, diversity of equipment, everything you could desire from a health hub

Negative experience: Visited while on holidays in Byron for the week, wanted a gym to visit while here. Casual fee wasn't bad but the towel hire fee is very expensive and they don't let you in without one, $60 total to visit for 2 people. Gym equipment is quite old. Will go somewhere else the rest of the trip to train.

Negative experience: The owner of this gym is very difficult to deal with, I left Australia and tried to cancel my membership she said she would then never did and continued to take payments from my account. I would try and get in contact with her but she wouldn’t answer my emails. The gym is good but the owner is shady.

Positive experience: Good gym space, 24/7, older equipment but good enough. In my estimation the main things the gym could easily fix and get much better feedback/reviews is the dated cancellation policy (5 weeks of $28.50), joining fee ($79), security tag fee ($49). The weekly membership cost is competitive, staff were friendly and if the above was more reasonable I would have given it a 5 Star review. I hope this helps others

Negative experience: Do not go here. The most disgusting owned gym I have ever been to that take money for everything they can with extra fee’s and refuse to give the $50 for gym tag to get in (that sometimes works) when you end your membership. No compassion for injury or circumstances!

Negative experience: Really unhappy with my experience with this gym. Poor communication skills and professionalism from Pauline the owner/manager. not flexible with membership holds during isolation/covid, and didn’t want to hear anything I wanted to say just kept saying to refer to debitsuccess every time I’d ask a question about settling my account. Seems like they just want your money and don’t care. I also brought my friends along when I first signed up to try a yoga class, the instructor never rocked up and no one knew what was going on. I was warned by a friend not to join but decided to go ahead knowing it was a lot cheaper than any gyms in Byron. Never again, F45 is where it’s at.

Negative experience: I cannot stress this enough. Join literally any other gym in the area.

Negative experience: After I canceled my membership they charged me for an additional week even after confirming the last payment date. Also, I had to pay 59$ joining fee and 49$ for the security tag which I was told to get back once I return the tag. They won't give it to you. So it's 108$ joining fee. Keep that in mind. Worst Gym I ever went to and Pauline is just trying to keep every single cent she can.

Fantastic experience: Amazing gym with great facilities and friendly staff. Definitely the best option in Byron

Fantastic experience: Great facilities and great staff - thanks guys!

Fantastic experience: Hi!!! I am so glad I found you! you are not only a superb teacher but have a beautiful energy! I felt great! I can wait to continue on this journey and be guided by your wisdom. Thanks so much Mel

Fantastic experience: My wife dragged me here for some 'pampering & self-love' on our weekend away. Visiting here was totally the best way to start the weekend in Byron, and seriously the nicest, cheeriest team of Yogis and helpers! We did the Yin Yoga class then went for a spin the blue airpod thingy (forgotten the name), it's like a big cryogenic tube from a sci-fi movie - I had only seen them on US movies before. Anyway, came out of BodyHealz so relaxed and clear headed... It was the absolute best way to start our lazy Byron weekend. Thanks team, I really enjoyed coming in, let us know when you are ready to expand down Sydney way, I'm your first customer!

Fantastic experience: Highly recommend, will definitely be back

Fantastic experience: Awesome! Everything I needed. Nice atmosphere and friendly, helpful staff.

Positive experience: Really helpful staff and a great facility

Fantastic experience: I loved the facility, the staff and the energy!

Fantastic experience: Impressive set of equipment, Spotlessly clean. Friendly staff. first class

Negative experience: They’re a joke!!! They were taking money from my account randomly. The receptionist herself told me that there was something weird going on because the money I was being taking of my bank account wasn’t the price of anything on the gym. The receptionist was telling me all the time I was right and she didnt let me keep paying weekly until this was solved. My last conversation with them was about me leaving the gym which the receptionist told me it was right and that she was so sorry about my situation así saying that I should not pay for the 4 week that I have to give notice of because of the situation I went through. Now 2 months after I’m getting charged by a debt collector $350!!!! Which is even more than the 3 months plan I was subscribed on. They are not answering the phone anymore.. definitely taking them to fair trade..

Fantastic experience: I'm unsure of some of the negative feedback here on Google, but this is the best gym in the area I've attended. With the recent upgrades, its gone to a truly next level and earns 5 stars from me and why I've decided to write a review now. Equipment and facilities are well maintained. I don't do any classes but I'm very content working out and is never busy when I go. Plenty of parking and easy flow with an owner who knows her attendants and makes it feel like the local business it is and not the typical franchised alternatives that are all about making money and no concern for the clientele. Thanks for the last 3 years!

Fantastic experience: The staff genuinely care about your individual needs!!! They are so attentive and listen carefully to what your health and fitness goals are; so they can adapt a program to truly best achieve your goals!!! The service is sensational. The equipment is state of the art. The classes are made so enjoyable by the fitness instructors! Last but not least; I love the infrared sauna; what a great way to enhance your training, improve your well being and rejuvenate after a hard day at work! Between amazing genuine caring service; being treated as a valued individual; not just a number; to state of the art facilities!!! This is my go to happy place

Fantastic experience: Best trainers! Best facilities! Staff are friendly and professional. I’ve trained in Body Pump classes in a variety of cities and countries and Bodyworx is the best by far. We have so much fun!

Negative experience: Had a terrible experience at Byron Bay gym. The receptionist “Chris” was so rude and unprofessional - customer service trainings is needed here. I do not recommend this gym at all.

Negative experience: Be kind to the staff here. They are incredible to keep smiling. Stay clear of the wrestling and jiu jitsu classes unless you're ready to break a rib, tear an ACL or go see a Chiro for a neck adjustment. Very concerning!

Fantastic experience: Great place and there is loads of space and equipment..... Outside area with green fresh grass is amazing....And with new addition of a brand new Yoga studio and a Full MMA Dojo with wrestling and BJJ..... you can't really go wrong ‍♂️

Negative experience: Worst management and lack of professionalism. I'm here on a student visa and when the pandemic kicked off I lost my job, my house and no way of making money. Instead of understanding people's financial situation I am now sent to debt collectors, even though I expressed multiple times my situation . I even leave the country in a couple ofdays. Absolutely ridiculous, I would not recommend this facility , not because of the trainers but because of the owners who lack compassion with regards to this GLOBAL pandemic. If you want to be cheated out of your money and treated poorly by the lack of professionalism sign up to Bodyworkz .

Fantastic experience: Really good gym to visit on holidays.

Negative experience: RIDICULOUS customer service. I cancelled my membership 2 weeks ago due to the Covid-19 and when I called them to ask why they were still charging me the girl on the reception asked me "why I don't get a job now that things are going back to normal". I mean, seriously? Going to the gym is very important for me but I will make sure I'm not going back to this one.

Negative experience: Nice people but I have cancelled my membership twice as we moved interstate in early December and they are still taking money every week, have now had to lodge a complaint / dispute with my bank to reclaim the unauthorised transactions .... very disappointing.

Positive experience: Hat alles, was man zum Gewichtheben braucht. Verschiedene Langhantel-Stationen, Kurzhanteln bis 50 kg, Aussenbereich für Langhanteln oder auch für Crossfit geeignet. Temperaturmässig voll in Ordnung - draussen (hatte Wind) wie drinnen. Helligkeit okay. Material nicht das neuste. Kleine Schliessfächer vorhanden. AUD 20.- für einen Einzeleintritt. Der Rest steht auf der Webseite.

Negative experience: Had a very disappointing experience when trying to sign up for this Gym. I was ready to commit to a membership but the member off staff working was so rude and unhelpful I changed my mind! Made me full so worthless and insignificant... such a shame because I actually did want to join!

Fantastic experience: Great place to work out with a good variety of modern reliable equipment. Ignore the ignorant reviews. Go and have some fun workouts. You can even choose the music!

Negative experience: Beyond disappointing, arrogant and dishonest staff. I have worked and trained in several gyms over 20 years and never experienced such terrible customer service. Equipment is average & membership costs very overpriced!

Fantastic experience: Seemed like nice people and gym was good

Fantastic experience: A great gym with everything you could want. I felt really comfortable and the front desk staff couldn’t be anymore helpful.

Fantastic experience: Best gym in Byron!

Negative experience: Such a dishonest gym, they will scam you of money and blame you for the unfair terms they do not disclose. Not worth the struggle of trying to get your money back they just lie and steal. Much better, loyal and honest gyms around the area with better facilities.

Fantastic experience: These guys went above and beyond to help me out all the while knowing I'm just visiting while on holidays. Friendly and accommodative. Big thank you to Paulina.

Fantastic experience: Every time I come to Byron I go to this gym. Great, highly maintained equipment - everything you need for a complete work out, great clean facilities, plenty of parking and great prices for casual visits. In my interactions, the staff have always gone above and beyond in terms of customer service. I can't fault this gym and I would highly recommend it to anyone living in, or travelling through Byron.

Fantastic experience: Very friendly and supportive staff. A great facility with ample parking and child minding services.

Fantastic experience: Awesome gym, everything you need to get your body looking good and to reach your goals, clean and a great vibe, epic place to train

Fantastic experience: Had such a great couple of sessions this weekend while visiting! Lots of classes, good vibe and the new staff members who have just come on board are really helpful and friendly. It’s my go to place for pilates and yoga when I’m visiting from Sydney.

Fantastic experience: Awesome gym! The staff are always very helpful and friendly. Heaps of space, superb range of equipment and well programmed classes. I would thoroughly recommend.

Fantastic experience: Very clean. Well equipped. Great staff. Recommended.

Negative experience: Really bad costumer service!!! I wouldn't go there even for free!!!! Once they got the money, they wont care about costumers anymore!!

Fantastic experience: Awesome fully equipped gym... Super clean, friendly staff and a very good range of functional training options both in and outdoor. I only did weights, but checked out the class schedule and it looks super as well.