Zap Fitness 24/7 Surrey Hills

Fantastic experience: Just transferred to this Gym and have been extremely satisfied with the overall experience. The facilities in my opinion are great, if you like a more retro/early 2000's to 2010s gym vibe, which personally is something I love. I appreciate the variety in machines. I think having the upper level is the difference maker compared to other Zaps like hawthorn or Bridge Road Richmond. It gives the place more space and a great vibe. All in all there is nothing bad I can say about this gym if you're looking for a luxury gym experience, I would not say Zap Surrey Hills is the highest and best choice for that category. But anyone seeking to keep active, fit, in shape, loose weight or build serious muscle, or do rehab work this is a great venue. Also unlike other Zap's the people say hello to you and welcome you with a smile, both gym attendees and staff. P.S. Special mention of the trainer Paul, he was very friendly and happy to engage with me after my workout. And special mention to Jasmine, who greats every person with a smile and is very friendly and approachable.

Fantastic experience: I love my local Zap. It has all the necessary equipment and nice staff - but, more importantly (as someone who swore they would never go to a gym), I have found the atmosphere welcoming and peaceful. Although I like going there to enjoy "my own space", as a smaller gym, the other members are friendly and approachable. It's also reasonably priced and super convenient to go whenever I choose.

Negative experience: Only giving a 1 star because I hate the digital access only, what if I lose my phone? What if my phone is on charge and I want to leave it at home. No gym for you.

Fantastic experience: First time in a long time at the gym. Easy membership process and very good facilities. Highlight is PT Paul who took the time to develop a considered and graduated training plan and great guidance on what the individual exercises are doing for me. Enjoying immensely.

Fantastic experience: I would like to express my gratitude for the help that I got from Tia and George in getting my phone app to finally open the bloody door. Cheers, Bill

Negative experience: Everything is relatively fine for me, but since I switched to using my phone to open the door, I can't log in to my account. There is no support for me to change my password. Bored.

Negative experience: Made an appointment with me for Saturday 11 May at 11. Am when I showed up there was no one at the gym to let me in and show me around … maybe next time remember that everyone’s time is important

Positive experience: Decent gym that I've been attending for a few months now. The floor staff and equipment are great. However there is a real problem with the downstairs air conditioning which after reading these reviews has been going on for years.

Positive experience: Overall a very average gym. Nice staff and mid equipment. Not busy with pretty well no waiting times. However, there was one male member that had a burden on my experience at the gym. Quite buoyant, often very loud with curly hair (recently just cancelled his membership thankfully), would frequently hog up benches just to fail one rep maxes whilst stinking out the toilets and spilling protein at the free weights section. He, would often try to "mog" his friends and to be fair was pretty big and strong but just thought he ran the joint. He did eventually apologise which was good to see. Overall a fairly decent gym, just one member that reduced my utility from the gym which isn't really in the control of the staff so I give full credit to them. If you want to hit a quick workout for cheap, go to this gym!

Fantastic experience: Recently joined up Excellent value for money. Has all the machines. The best part about this gym is the functional area upstairs. The downside is that it only has one lifting platform. Most gyms have at least two. No dedicated bench press. Otherwise very good. Fellow members are very friendly.

Fantastic experience: I like that I can go anytime and that it's close to home

Positive experience: Small gym, has most of what you want though but be prepared to use other equipment fiest. Car park is usually full so be prepared to part a minute away and walk.

Positive experience: Good commercial gym. Has all the equipment you need for a good workout. Quite clean.

Fantastic experience: This gym offers great value for money. It has some of the best leg weights equipment and offers all the weights and cardio you need to get fit. Membership starts from $10 a week which is unheard of in the Surrey Hills area. Most are starting from $15 a week. The facilities are clean and offers good showers. The only negative is parking is a little limited with i think 8 car spots but i have no idea how they can get more parking. The critisms on here are a little unfair. Every time i called i got onto someone and they were helpful. People complain about a $5 a week suspension fee. Well you can pay nearly double a week so u can get free suspension. Its quite normal to pay $5 a werk suspension fees at their price for membership fees. Know many that do and none that don't. Only more expensive gyms offer free suspension in my experience.

Negative experience: The air conditioning hasn’t been working for the last 8 weeks. Its unbearable working out! I have emailed head office many times and they keep saying they’re calling maintenance and still nothing!

Negative experience: Stayed on call for nearly 2 hours for the first call I made. Second 45 mins and third for almost 30 minutes. Went to the gym, the reception lady (she was very nice) got on her teams and the head office picked up within seconds. Wanted to get me account suspended since I am going to be overseas, thought it would be free since that's nearly what all gyms do, but I was wrong. $5 for suspension of account. I have made regular on time payments and have been with them for almost year yet poor customer service. Will still pay them till my contract ends, but don't think I'll even go to this gym after coming back. Ohh and facilities, equipment and everything else is decent. Anytime fitness Balwyn way better!

Fantastic experience: Love this gym! Is in a great location with parking available! No matter what you want to work on, there’s something for everyone, including a functional training area upstairs! The members and staff are all friendly

Negative experience: I had to cancel my membership because they won't let me use their facilities, due to not being vaccinated. They still charged me some cancellation fee. Unfair business practice. Yes I know it's ultimately the government's fault, but then why do they charge me?

Fantastic experience: Clean. Has everything an average gym goer would need. No complaints so far.

Fantastic experience: Like here , clean , quiet

Positive experience: A good gym that has almost everything you need with very fair pricing. Car park is definitely not the best though. Would love to see calf raise & hamstring curl machines, this is what it’s missing

Negative experience: Gave them 40 days notice of cancellation, which they acknowledge, but they are still going to charge me for 30 days because my account was on hold which would be understandable, if it wasn't put on hold because we were in a lockdown. This all feels a bit unethical, as I attempted to get in early because I've moved and am not anywhere near a Zap Fitness.

Fantastic experience: Quiet gym. It’s unmanned most of the time but is kept tidy.

Positive experience: Great low cost 24hr gym....what is especially good about the Surrey Hills gym is the huge open space upstairs means that legwork / abs / stretching is great and with natural light

Fantastic experience: I absolutely love Zap Surrey Hills! The facilities are easy to use, clean and always tidy. I throughly enjoy my time at this gym. The staff are professional, always helpful and friendly. Cami is always so welcoming and looking out for members' needs. Highly recommend this gym!

Fantastic experience: Zap has a great community which is fostered by the staff who are extremely energetic, positive and helpful. You can't go wrong in terms of getting great help here, especially if Cambria is work at reception. Having used multiple gyms around the area I can say that this has been the best one yet for it's value-for-money and social environment.

Negative experience: I was going to attend this gym, and after putting in an enquiry for memberships i have been getting called almost weekly, sometimes twice a week to see when i am coming in, after numerous times telling them im not sure they still continue to call. I have now found a new gym that respects the fact i am a nurse working during covid and do not have the time to attend the damn gym every day for a visit. The persistent calls are so annoying and actually turn away customers.

Positive experience: I am a user of several Zap around Melbourne and Surrey Hill Zap has good machines brand Precor compared with Elsternwick Zap brand Technogym

Negative experience: While the gym itself is nice with friendly staff, make sure you read the fine print on the "weekly" payment plans, especially if there's a pandemic going on.

Fantastic experience: This gym looks small but there is quite a lot going on inside. Upper floor is nice and big for floor work, lower floor has the machines. Friendly staff and well equipped, I really enjoy coming here.

Positive experience: EASE OF PARKING. AVAILABILITY OF MACHINES I LIKE TO WORK WITH.FRIENDLINESS OF RECEPTION STAFF.

Fantastic experience: Best personal trainer ever, Matt is also a qualified Osteopath so you get two for one using Matt.

Fantastic experience: Handy work out location

Fantastic experience: Probably the best gym in surrey hills. The staff are friendly and it was easy to work on my biceps.

Fantastic experience: Ever since Harley, who manages reception, joined Zap, I can see all sorts of positive changes and improved rearrangement of the gym. Always great to chat with too! Great to see staff who really care about their gym and aware of it's condition.

Negative experience: Strange, the while clubs couldn't afford to hire only one person to take a phone calls during the closure ! even Zap fitness doesn't have a mailbox in 21st century. UNBELIEVABLE

Positive experience: Small, convenient and has everything you need. Customer service over the phone were pretty useless though. In response to the owner: I already did, after asking for the matter to be escalated and being hung up on by rude staff, I finally managed to have the complaint escalated to the CEO herself who promptly resolved the matter and offered me a permanent discount. The point is, the matter should never have needed to be escalated to that level in the first place.

Negative experience: No parking space only 6cars can park

Positive experience: Great set up, generally clean n issue free.

Positive experience: Gyms good for a workout has newer equipment compared to many others which zap owns. Has plenty of space to move around in too. I do wish they had better air conditioning especially in these hotter days its very stuffy, So cardios definitely a no go for me here.

Negative experience: Very unhappy at the moment. The heater is on right next to all the cardio machines. I was only able to do a few minutes of my cardio workout before I had to leave it because it was like running in on a 40 degree day. Why is the heater on in the gym guys?!?

Positive experience: Great facilities however too many members set bad tone by not putting weights back and repeatedly dropping weights to the floor - despite adequate signage informing them not to. Not monitored sadly.

Fantastic experience: Big plus for huge upstair studio!

Fantastic experience: Has everything you need

Positive experience: Everything you need from a gym.

Positive experience: Great commercial gym for the beginner or intermediate

Negative experience: Minimal attention to members. Decent facilities. Cancelled membership after almost 3 years just before March. Was assured all my banking details were removed. When gym recently reopened I was shocked to see my weekly payments were once again being taken out. No answer from their 1300 number. No reply to email. No staff at gym due to new COVID shutdown. Had to contact bank to block any further withdrawls. Pathetic.

Fantastic experience: Good facilities, 24/7, can go to any zap fitness gym

Positive experience: Good price for membership and is kept quite tidy (most of the time) depending on the time it will either be deserted or packed

Positive experience: Had my first session yesterday. Very good overall impression. This is a small gym, but has all the essential equipment and is almost empty at the time when I train (4pm - 5pm). It'll be great to see some accessories available for members (like wrist straps, DIP belts, etc.)