
Information about Fernwood Fitness
Opening hours
- sunday: (closed)
- monday: 8h-19:30
- tuesday: 8h-19:30
- wednesday: 8h-19:30
- thursday: 8h-19:30
- friday: 8h-13h
- saturday: 8h-12h
Our comment from FitFit Australia about Fernwood Fitness:
Fernwood Fitness Carlton is a premier fitness center located in Melbourne, Australia, known for its supportive and welcoming atmosphere. Members frequently praise the friendly and professional staff who create a motivating environment that encourages regular attendance and fosters wellness. Many have highlighted the high-quality facilities, including well-maintained equipment and the cleanliness of the gym, which make for an enjoyable workout experience.
One of the standout features of Fernwood Carlton is the variety of fitness classes available, particularly the popular FIT30 circuit sessions led by knowledgeable trainers like Jay Ramsay, who is highly regarded for her motivational coaching and attention to technique. Members have reported significant progress in their fitness journeys thanks to tailored training programs and personalized guidance.
Additionally, the gym provides an inclusive and non-intimidating environment, which appeals to women of all fitness levels. This nurturing culture is enhanced by the community feel among members, many of whom have formed lasting friendships.
While some users have expressed concerns regarding membership costs and the need for certain classes or amenities, the overwhelming consensus is that the quality of service and the positive atmosphere outweigh these downsides. Many long-term members affirm that Fernwood Fitness Carlton has been pivotal in their fitness journeys and overall well-being.
In summary, Fernwood Fitness Carlton is a fantastic choice for anyone looking to enhance their fitness in a supportive, professional, and clean environment.
Services, Machines and Guided Classes
Fernwood Fitness: Opinions
Fantastic experience: I moved to Fernwood Carlton from another Fernwood and have never regretted that decision. This is a friendly, professional and welcoming gym with fabulous trainers who tailor your routine to suit your needs. I cannot recommend them highly enough - move here and you won't regret it either.
Fantastic experience: I've been to gyms that were blokey, grubby and unfriendly. Fernwood Carlton is the exact opposite. I've been so impressed with the well maintained equipment and the clean and pleasant environment, as well as the friendly staff and members. Best of all for me has been the number of classes available, in particular the FIT30 circuit class. I started off thinking that I'd force myself go a couple of times a week and now enjoy going five times a week - and can really see my progress!
Fantastic experience: Most amazing gym, only been a member for 3 months but this is by far the best gym I’ve ever been too! My favourite class is cycle and Barre is also challenging but rewarding. Can’t recommend this gym any more highly!!!
Hi Samantha, Thank you for such an amazing review!
Fantastic experience: Joined Furnwood Browns Plains as part of my New Year's Resolutions. Welcomed with a friendly professional team, started their food program and HIIT30 program and in under 1 week had lost 2.5kg. Everything was explained to me so I felt comfortable with each machine. The entire team at Furnwood Browns Plains are friendly, professional and approachable. I couldn't more highly recomend them. Three of my girls come here too and they also bost about the gym and their team. We are all feeling alot better about ourself since coming here, thank you.
Positive experience: I've been going to Fernwood Carlton for a couple of years and it's a really inclusive and comfortable environment to work out in. My personal trainer Charlotte Miller is absolutely fantastic and I'd thoroughly recommend her to any members looking for PT sessions. The only downside of the gym for me is the lack of diverse classes on offer. There used to be a much greater variety of classes available.
Hi Nadia, thank you for your king words. We always appreciate our member feedback. Keep an eye on the timetable as we are adding many more classes in 2025!
Fantastic experience: Jay has been my personal trainer at Fernwood Carlton, and I couldn’t ask for anyone better. She’s supportive, knowledgeable, and makes every session something I look forward to. I’ve seen amazing progress and feel stronger each week, thanks to her guidance. Highly recommend Jay for anyone serious about their fitness goals!
Thank you Mariam for such a thoughtful review of our trainer Jay! We are so glad to hear that you've been making amazing progress and are feeling stronger every week!
Fantastic experience: Fernwood fitness is always been a welcoming place for me to work towards my health. The clean environment and the friendly crew encourages me to maintain a constant regime to visit the gym regularly and prioritise my wellness. Above all, the personal training sessions I had with Jay Ramsay has assisted me towards achieving my goals. Her energy and the attitude to do everything with zeal keeps me motivated. Her small tips of diet, equipment usage and the exercise regime has become my go to workout routine .
Hi Venugita, we are so happy to hear that you've had such a positive experience at our gym and that you've achieved your goals with our trainer Jay! Thank you for taking the time to write such a thoughtful review!
Fantastic experience: Highly recommend this gym, but in particular Jay Ramsay - if only every PT was as passionate and dedicated as her! She is amazing
Hi Sue, thank you for your 5 star review and for your kind words about your experience with our trainer Jay!
Fantastic experience: Fernwood Carlton is an amazing gym with so many facilities and equipment that are easy to use and always so clean! I have had Jay Ramsay as my personal trainer and my experience has been amazing. She is always so positive and helpful, breaks down each exercise so well and is overall an amazing person who has really helped me in my fitness journey. If you are looking for a new personal trainer, i couldn’t recommend her more!
Hi Abbie, thank you for taking the time to write us a review. We are so glad that you enjoy our clean facilities and range of equipment. Thank you for also sharing your experience with our personal trainer Jay, we're so glad she could help you during your fitness journey Abbie!
Fantastic experience: Can't speak more highly of this amazing gym, staff are so welcoming and facilities are first class. if your looking for a great gym in Carlton look no further.
Hi Chloe, a big thank you for a 5 star review. Always love seeing you in the club!
Fantastic experience: Only been a member for 2 months but by far the best gym and staff that I’ve experienced!!!! Love the reformer classes also
Hi Emma, thank you for a fabulous review.We are so happy you love our Reformer Pilates classes!
Fantastic experience: What a fantastic club— every member of the team is amazing! When I started my gym journey, I had an initial walk-through with Jay Ramsay. Her persona and energy were incredibly welcoming, making me feel comfortable. We set some goals for 2024 and I met those goals. This positive experience was the main reason I decided to book personal training sessions with her. Jay truly focuses on each individual's preferences and enjoys tailoring workouts accordingly. She’s also exceptional at running the FIIT30 classes; her upbeat energy makes every session enjoyable and ensures everyone is able to participate, no matter their fitness level. Jay has significantly boosted my confidence, pushed me out of my comfort zone, and provided support all the way along. I'm so grateful for having her as a personal trainer!
Thank you Harmony for such a thoughtfully written review! We are so glad to hear that you achieved your goals in 2024 and have been having such a wonderful experience with us! It's also lovely to hear that you've had such incredible outcomes from your sessions with your personal trainer Jay :)
Negative experience: Tricky policy. Not recommended for beginners.
Hi Amrul, we have no record of you ever been a member of Fernwood Fitness? This review appears to be fake, please remove as it is false and misleading.We have have notified Google to have this review taken down.
Fantastic experience: Jay Ramsay is an outstanding fitness coach—dynamic, attentive, and incredibly knowledgeable. She has introduced me to new exercises and taught me how to correct some aspects of my routine, greatly enhancing my workouts. Jay is kind and personable, making each session enjoyable and productive. I highly recommend her for quality coaching that makes time fly by!
Hi Oumy, thank you so much for writing such kind words about our PT Jay and your experience with her! We are glad that you gained so much from your sessions together and found them so enjoyable!
Negative experience: In my opinion, as a member of the Fernwood team, I don’t recommend them at all. It feels like their tricky policies force people to spend money unnecessarily. I’m paying fees even though I don’t use their gym much, and their cancellation fees are unreasonably high. Totally scam for the student and the beginner.
Hi Sumaiya, We are little confused with your review as we don't offer 20 days free membership, if you could please call the club so we may be able to help you with this issue.
Fantastic experience: This was my first ever gym (20+ years ago) and now I'm back and it's better than ever. I took up the membership with the Fit30 and Reformer Pilates options and I'm loving it. I mostly do Fit30 with Jay Ramsay – her emphasis on technique and her enthusiastic encouragement have helped me tackle the sometimes challenging workouts with confidence. She's also very knowledgeable and also very funny, which is hugely welcome at 6.30am. I tend to do Reformer with Katre Aab because of her super calm and caring vibe. I'm very glad to be back at this gym and it has made a lovely change from the slightly grotty, very loud, often blokey gym I was at previously.
Hi Lorna, thank you so much for a fantastic review. And Jay is amazing!
Negative experience: This gym is already expensive which I’m totally happy to pay for if I’m getting great service and information provided upfront. However, I feel Fernwood fitness is very predatory when it comes to hidden charges and stipulations that they hide in the wording of contracts and never outright explain to their clients. When I initially signed up for the gym, I requested a fixed term month membership, as I had an upcoming date to move internationally. The receptionist agreed and had me sign the paperwork. So come the end of my contract when I realized that I had been charged beyond my fixed term date, I reached out for a refund, as I assumed it was a mistake. However, I was informed that not only do I not get a refund but that I also owe more money to cancel my contract because my fixed term contract automatically restarts?So now I owe almost 200 to cancel my membership, even though I had told the receptionist I was moving when I signed up. She never instructed me I’d have to call and cancel my “fixed term membership.” Also, I reached out only 2 days after my contract “restarted,” which they still weren’t willing to drop all the extra debits. It just seems like theyre really nickel and diming their clients and hiding all these extra stipulations. I wish I had joined another gym because it ended up costing me so much extra money :(
Hi Meghan, Firstly, I want express our regret for any inconvenience or frustration this situation has caused you. Our aim is always to ensure that our members have a positive experience, and it's disheartening to learn that you're not satisfied with the outcome. Upon reviewing your account, when you first joined our club, you were offered a 6 month ongoing membership. The first page of your membership agreement clearly stipulates this in bold print as per the below extract. Welcome to the Club! 6 Month Ongoing Membership Agreement for Meghan Troup We ensure all our membership agreements clearly state what type of membership has been purchased and are saddened to read your review. Meghan, we always loved the positive energy and great feedback you gave our staff when you were in club so would love the opportunity to discuss this further with you, if you could please call the club on 9348 2022 when you get a chance.
Fantastic experience: Meet the human energy drink of personal trainers! With boundless enthusiasm and a smile that could light up a room, Jay Ramsay is the secret ingredient to making workouts fun again. Not only does she push you to your limits, but she also cheers you on every step of the way. Plus, she's a fountain of knowledge, always ready with tips and advice to help you reach your goals. And let's not forget about the gym itself—it's a haven of positivity and passion. If you're ready to sweat with a smile, look no further!
Hi Lara, thank you for a great review!
Fantastic experience: I’ve found Fernwood Carlton to be a fantastic choice for improving my fitness and wellness. The positive environment, quality facilities, and professional team have motivated me to attend regularly. Being new to Melbourne, I’ve felt welcome and have gained friendships. I’ve had a particularly amazing experience training with Jay Ramsay. Her knowledge of anatomy ensures safe and effective workouts. Jay's energy and motivation are contagious, making every session enjoyable. She's attentive to form, providing personalized corrections that have helped me improve significantly. Plus, she caters to all ability levels, fostering a supportive community atmosphere. I highly recommend this gym!
Hi Julie, thank you for an amazing review, and with think Jay is wonderful also!
Fantastic experience: I've been doing PT with Jay Ramsay for the last 12 months and as someone who is not naturally sporty or confident doing exercise she has changed my life! Working in Health myself I appreciate her in depth knowledge of anatomy and her flexibility in adapting an exercise routine to ensure it is suitable for my level of fitness or ability. Whether I do a 30 minute or 60 minute session with her she is switched on for every second - correcting a movement or taking the time to re-demonstrate. I can't recommend her enough!
Hi Therese, Thank you for a great review,yes Jay is amazing!
Fantastic experience: Hey just like to give a shout out to Jennifer Ramsay my very special fit 30 trainer. Not only is she one of the most motivating, inspiring and consistent trainers that helps me achieve my goals, I watch how she is generous with her time and knowledge to anyone who wants to better themselves through exercise and movement. Her dedication to her craft is admirable. Jay is happy to support and teach anyone who just asks and all with a megawatt smile. Fernwood Carlton has a great asset with Jay being a part of their team. Hi to the Fernwood fitness community, I'd like to share with all the enthusiastic and dedicated girls who benefit from being part of a great club, that's welcoming and inclusive. Fernwood female fitness. I'm a member at Carlton Fernwood which is a family run business headed by Janet Saltarelli helped by her daughters Lauren and Madison and husband Angelo. Their club for me is a totally positive, confident and enriching experience every time I go there. I tell people it's like my second loungeroom! I especially want to shout out to Jay Ramsey for the dynamic new fit 30 program she and the other trainers launched last Saturday the 9th Nov. The energy was electric with every participant fully engaged and committed to power into summer with renewed vigor. Thank you girls for helping make my fitness a focus I'm going to stick with. I benefit not only physically but mentally and emotionally also from being a member at Fernwood Carlton. I'd just like to give a shoutout for Charlotte Miller who is a very dedicated trainer at my fernwood fitness club,Carlton. From the very first day Charlotte has invested in each and everyone of her clients, whether it be in spin, group classes including boxing or her many PT clients. She brings to each of her crew of girls, intelligence, patience, understanding and new ideas in how to move the body. Her passion and dedication to her craft is evident in her commitment to turning up every day with a zest for teaching and sharing her knowledge of the human form. I know all this because from the first day I've tried to stick to her like glue. Always benefiting from her understanding of the dynamics of the body. Thank you Charlotte for being such an integral part of fernwood Carlton. We love you. Nicky Glover.
Hey Nicky, thank you so much for taking the time to write this review, it is greatly appreciated. We are so grateful that you are apart of our beautiful community and love the energy and warmth you bring every time!
Fantastic experience: Fernwood St Agnes what a beautiful, clean, motivating place to be. Working out with like-minded people, nothing pretentious, just free to be yourself. Highly professional and knowledgeable staff. Top workout equipment, perfect change rooms. I love this place ❤️
Hi Jo, A big thank you for such a wonderful review. It's very much appreciated!
Fantastic experience: They are very diligent in replying by phone to your enquiry
Hi Cindy, Thank you for your feedback.
Fantastic experience: Fernwood Carlton is a perfect place to keep fit and healthy. Friendly, knowledgeable, helpful, cheerful staff as well as extended hours and the general ambience of the gym results in a place which is unintimidating and conducive to an enjoyable and productive experience. Highly recommended by a member for 25 years.
Hi Pat, Thank you VERY much for your amazing feedback, the team at Fernwood Carlton is extremely appreciative :)
Fantastic experience: Fernwood Carlton provides a welcoming environment with experienced and professional instructors, up to date equipment, and, most importantly, friendly faces.
Hi Sue, Thank you for such a lovely review. It's very much appreciated!
Negative experience: Go to another gym if you’re looking for classes. This gym just cares about $$. -You have to bring your own yoga mat to classes. I can’t haul a yoga mat all around the city and have never been to a gym where they don’t provide yoga mats in the classes. -They have some classes included with your membership but they’re few and far between as they prioritize the reformer classes which cost extra and double your gym fee. They didn’t disclose any of this and I only found out through asking myself. One of the least transparent places I’ve gone to. Many better gyms in the area that don’t try to drain you of your money (: 2 stars are for cleanliness because it is a clean and organized gym.
Hi Danielle Acker, We are sorry that your experience at Fernwood was not to your satisfaction. Since the onset of Covid and for hygiene purposes Fernwood Fitness has required all members to bring their own gym mats. This was the requirement when you joined our club and was not introduced after you joined. We also have over 31 free classes a week which is continuing to grow as we source more instructors.
Fantastic experience: Understanding staff and Janet helped me a lot.
Thank you Fatma for you 5 star review and with think Janet is wonderful also :)
Positive experience: Great gym and absolutely love my PT sessions with Ramsay Jennifer(Jay)!! Her focus and patience with teaching the right technique for each exercise is amazing. She really knows her stuff and explain each exercise so well and in depth Training with her for over a year now and I have much better understanding of all aspects of training which has made my gym experience more fun and enjoyable. Thank you Jay, you are amazing to train with!
Thank you Shailza for such a wonderful review!
Fantastic experience: I am a new member at Fernwood Fitness Carlton and my experience so far has been fantastic! There is a really good range of weight and cardio spotlessly clean equipment as well as a weekly fitness schedule offering a wide range of classes covering low to high impact exercise from Pilates and yoga to meditation and cycle. Personal trainers can also take you through your moves. The Fernwood App takes all the stress out of booking and changing fitness classes with handy reminders sent via email to inform you of up coming classes. Best of all is the experience and professionalism of the trainers, instructors and management of Fernwood Fitness Carlton, all of whom create a very supportive and encouraging culture where everyone is welcome and feels cared for! I would highly recommend this fitness club if you are looking for a one stop shop for all your fitness needs, join up today you will love it!! :)
Hi Leesa, Thank you for such an amazing review it's VERY much appreciated by all staff and management!
Fantastic experience: Fernwood Carlton is hands down the best gym I have ever been to. I have been going there for over 10 years. Jay runs the most motivating FIT30, and Nicole is such a great Personal Trainer. Tracey is always encouraging everyone on the gym floor and Janet; the owner always goes above and beyond for all the members. You couldn’t find a better group of women to assist you with all your health and fitness goals. The team has been there through every step of my life and made all my fitness dreams and goals become my reality. I always walk out of Fernwood Carlton feeling better and smiling.
Hi Jane, Thank you for a wonderful review and have loved you being a member of Fernwood Carlton for over 10 years!
Fantastic experience: great gym overall good environment and equipment as well as huge variety of classes available at all times. shout out to pt jay ramsay who has been really great at accommodating routines to fit my health conditions and is always great at responding to texts outside of training sessions as well. overall very encouraging and helpful to me as someone who hadn't been to the gym for a while and hasn't always had pts who are able to think on the spot and modify movements to fit with physical limitations like jay does
Hi Aylin, Thank you for a fantastic review for our club and amazing staff!
Fantastic experience: Love the dresses I purchased, customer service was great and very helpful,and fast delivery thanks naazboutique, will purchase more inshallah
Fantastic experience: Fernwood Carlton has fantastic facilities and offers a range of group fitness classes, some of which are at an additional cost. I particularly enjoy the FITT30 sessions with Jay Ramsay! Jay is incredibly passionate about her clients and accommodates all fitness levels. Jay is highly focused on form and technique to ensure you get the best workout, but she knows when to push you! I also love the reformer pilates classes as a workout on active recovery days. And a big shoutout to Sarah, Janet, Nicole, and the other amazing trainers who make Fernwood such a supportive and comfortable place to train.
Hi Bri, Thank you so much for such a wonderful review and yes we also think we have amazing staff!
Fantastic experience: Just love my Fernwood Carlton! Super friendly, caring staff with a lot of knowledge about how to get fit. Great selection of classes. The one place I really enjoy going to!
Hi Mari, Thank you for such a great review!
Fantastic experience: This place is the best
Hi Tracey, thank you for your 5 star review!
Fantastic experience: I have been strength training with Jay Ramsey for more than 6 months and she is an exceptional trainer who really cares about supporting her clients to achieve holistic health and wellbeing goals. She is an incredibly knowledgeable PT who uses evidence to develop programs that really work. Couldn't recommend her more highly.
Thank's Louise for a wonderful review, and yes Jay is an amazing part of our team!
Fantastic experience: I’ve been at Fernwood for a little over a year now. I want to give a massive shoutout to my personal trainer, Jay Ramsay. I’ve been training with Jay for a few months now and she has already changed my attitude towards health and fitness. Her positive outlook, passion to share knowledge, and motivation are just few of the incredible things I appreciate about her. She’s got great energy and it’s always fun to train with her! I feel supported and she’s been consistently helping me achieve my goals. If you’re looking for a personal trainer who will not only help you achieve your goals but will take the effort to create a safe and positive environment, I highly recommend going with Jay!
Hi Kajal Thank you for you 5 star review! Yes Jay is wonderful and we love her at Fernwood Carlton too!
Positive experience: I trained at this gym for over a year and the main highlight was having Jay Ramsay as my personal trainer. I worked with her for half a year and she was great in helping me improve my fitness. She’s incredibly committed to her clients and has a fiery passion for what she does. I highly recommend her services - she was the main reason I stayed at the gym as long as I did.
Hi Shiralee, thank you for your review. We are fortunate to have wonderful instructors like Jay at Fernwood Carlton!
Fantastic experience: I have loved this gym and my only reason for leaving was that i've moved 30 minutes away. Although, I was leaving the house at 5.50am to make Jay Ramsays 6.30am FIIT30 classes. She has always accommodated for my needs and goals, whilst remaining super positive and uplifting. I also loved Monica's Saturday classes, she always pushed me to my limits. I wish I could have stayed!
Hi Shea, thank you for your 5 start review and we are sad that you're leaving us! We thing Jay and Monica are wonderful also!
Fantastic experience: I can’t speak for any of the other trainers but I’ve been doing PT and FIIT30 with Jay Ramsay and am absolutely loving it. I’ve just got back into my fitness journey in the last few months and she’s made me feel so comfortable and welcome in the FIIT30 group fitness classes. There’s people of all fitness levels in her classes and she manages to motivates everyone, ensure everyone gets feedback on their technique and has rad playlists. Five thumbs up.
Hi Hanna, Thank you for such a wonderful review and also the amazing feedback on Jay, we think she's amazing too!
Fantastic experience: Fernwood Fitness Carlton is a great gym with lots of equipment and good group classes. Staff are incredible and very welcoming. The FIT30 classes with Jay Ramsay are fantastic! Jay is an inspiring mentor and her workouts make me feel confident and strong.
Hi Catherine, Thank you for your 5 star review! And yes Jay is wonderful!
Fantastic experience: My favourite classes are FIIT30 as I’m a time poor mum. The trainers always put a lot of work in planning the sessions and adjusting them to your individual levels as well as pushing you when you need it ! Specifically, I’ve been enjoying Jay Ramsays sessions as she switches up the sessions focusing on different areas. I even get up at 6 am for it now !!
Hi Maria, Thank you for your fantastic review we really appreciate it ,we also think Jay is amazing!
Fantastic experience: I have been attending Carlton Fernwood for eight years now. It is my happy place. The staff are brilliant, the equipment is excellent and the other clients are encouraging, respectful and delightful. My Personal Trainer, Jay Ramsay is a dream. She is incredibly knowledgable, kind and motivating in the right measure, and is willing to go the extra mile to tailor to her clients' needs. I work hard, but also have a pre-existing injury which challenges me in my physical workouts. Jay has not only been extra supportive in this area, but continues to be flexible in order to support me as my situation changes. I cannot thank her enough or recommend her more.
Hi Emily, Thank you for such amazing feedback,and we are very lucky to have Jay as an instructor at our club!
Fantastic experience: Thank you for giving me the confidence to LOVE’Myself. I’m a veteran International Marathon Runner ♀️ and I enjoyed all the sports. Gracias ☺️
Hi Cecilia, Thank you for your amazing review!
Fantastic experience: What makes this Fernwood the best? The Staff thats what!! Sure it has the latest equipment etc etc & classes come & go but without the caring, knowledgeable, friendly staff it would just be a building. Have been a member for over 10 years & always feel better once I’m there. Try it!!
Hi Marica, Thank you so much for your very kind words, this feedback has given all our staff a VERY big smile!
Fantastic experience: I absolutely love Fernwood Shepparton. The atmosphere and ladies are amazing. Made so many new friends. Look forward to going there every session
Fantastic experience: Great facility. Wonderful staff and trainers. Appropriate range of equipment, all in excellent condition. The Pilates Reformer classes are great. I am very happy with my PT sessions too. Wish I had more time to attend more classes!
Hi Margaret, thank you for your wonderful review!
Fantastic experience: Amazing club, friendly staff, great environment, no other gym in Melbourne like it!!
Hi Ruby, thank you for your amazing review!
Fantastic experience: Great staff and facilities. Reformer Pilates is the best.
Hi Jill, thank you for your fantastic review!
Fantastic experience: Such a great place to train! And a really friendly community feel. I also love that it’s all female, no judgment, I feel completely comfortable. I can’t recommend this gym highly enough. Love it.
Thanks Noni for your amazing review!
Fantastic experience: Fernwood Carlton is a friendly and professionally run Club where you feel safe despite the presence of COVID in the community. The facilities are everything you need for a varied and interesting fitness routine and the space is big enough with plenty of soul.I thoroughly recommend it :)
Thanks Jenny for your wonderful review!
Fantastic experience: My assessment of Fernwood Carlton: welcoming, an inviting combination of warmth and professionalism from the staff, varied offerings, individualised programs, careful attention to hygiene. I love the diversity of clients (in age, fitness and ability).
Thanks Anne, for you wonderful feedback.
Negative experience: The place is great. Great amenities. Pleasant staff. My issue is that shortly after joining, I needed to leave for Queensland to work in the Covid clinics. Still have to pay for 3 months after notification. $700.00. Felt unfair. Be careful when you sign up.
Hi Jenny, Thank you for speaking with us and acknowledging that we have not charged you 3 months after your cancellation notification or ever charged a $700 cancellation fee ? It's something we would never do. If you could please remove your post as it is false and misleading. Fernwood Carlton Management
Fantastic experience: This gym really cares about you as a individual not just a gym membership. Knowledgeable and caring staff that go the extra mile.
Thank you Eleanor for such an heart felt review! :)
Negative experience: It's a small space with limited options - that said, they used to make up for it with some really awesome trainers and enthusiastic staff. A change of owners a little while ago has progressively seen the majority of those dedicated staff leave and it's never really recovered. Being a franchise, you're at the mercy of the licensee - buyer beware...
Hi Sally Clark, We are sad to read your review, but you might be happy to hear since you have departed our club there have been some amazing enhancements, the Gym has grown by 40% in size! We have added a brand new Cycle Studio and Wellness Studio, with a 10 bed Reformer Pilates Studio. We have also updated ALL our equipment with brand new "state of the art" Cardio and pin-loaded equipment.So we would love to have you back as you may find that the our space is no longer small and our options are more abundant. I have attached a link for you to have a quick look at our incredible new enhancements! Also you may have been misinformed because there hasn't been a change in ownership in over 11 years? https://youtu.be/rOPTOsoBdks https://youtu.be/psmslSytT6k
Fantastic experience: Always great to be here
Fantastic experience: Can't speak highly enough obout this gym!!!!!!
Positive experience: Friendly gym with a broad range of low impact classes, (probably could do with some more hardcore classes, only pump and hiit are available (although not well attended)), where as the all new reformer Pilates classes are well attended. Recent update of machines means no more pink equipment… which I’m pretty happy about! They also have a stair machine, which not all FernWoods have, and this will ones brand new… Another user mentioned no grit or body balance, I'd like to see Grit, but "Body Balance"™️ is just a way for Les Mills™️ to make money from yoga. It's just yoga. And Carlton has a very wide range of really great yoga classes. Some gyms are super strict about attending classes on time, I'm really glad this one isn't, I probably wouldn't get to any classes (or the gym at all) if 5 min late was not allowed. Pump is an exception though, come on time to that. As they say it's your work out, and I know my body's limits. New opening hours 7am in morning... might mean you need the access pass to get into the early morning classes.
Hi Cill Phelps, We are sorry to read about your recent experience at Fernwood Carlton, unfortunately when instructors are ill or on leave, we make every endeavor to find a replacement but time to time we are unable to do so due to current instructor shortage. If you're looking for a more hardcore classes, after our recent renovations, we have added a new Cycle studio and now have 7 Cycle/RPM classes per week with more classes to be added! We have also recently employed a new Body Pump instructor and have added a new class on Thursday evening and looking to add more Body Pump classes throughout the week, so keep an eye on the timetable. We also have Barre Attack, ABS Butts & Thighs and Band Blaster if you want to get your heart rate going! Cill, we have always appreciated your feedback over the past years and love your passion for Fernwood Carlton, we have tried to reach out to you and would like the opportunity to discuss this matter further with you when you have the time.
Fantastic experience: I have been go in this gym for almost 3 years. The staff are friendly,lovely and helpful . I really enjoy the classes and gym. However everything is really clean, I recommend . Gioia
Negative experience: -5⭐️ This place is the worst. Not only have they leaked my email address to 150 other people through a group email, that everyone could see everyone else's email addresses (which is a huge breach in the privacy policy) I have specifically rang up and asked to be put on the "do not contact" list and yet here it is at 9:30PM and I am receiving a text message with an offer to join, from them. I'll be reporting them to the ACC. How completely unprofessional and incompetent!!
Negative experience: The club is so good and classes very nice but they have strict rules which make me never back to them again .. other fernwood clubs are really better in reception staff and more welcoming .. but thanks for 1 visit ..
Positive experience: I've been going to this gym for about a year now and it's been a really great experience. I often find gyms quite intimidating because everyone's so driven and motivated to lose weight or become fitter but everyone at Fernwood has been really welcoming so far. The atmosphere is great, it really pushes you to work harder, towards your fitness goals! Membership is on the pricier side but you get good facilities. I would recommend personal training packages too if you are willing to fork the extra cash, Joan in particular has been really great!
Negative experience: Was given a pass to try a week free. Came half an hour early the first night before a yoga class to try and was turned away as staff finished in 30 mins time and wouldn't possibly be able to sign me up. Made an appointment for next night to do Pilates, came to appointment on time while filling out forms told I wasn't allowed to do class until I got medical clearance for being pregnant, which wasn't mentioned the night before. So I was turned away two nights in a row after driving there specially to try keep fit during my pregnancy in what is supposed to be a nurturing female environment. It's hard enough motivating yourself to go to gym, let alone being gigantic and both very hot days and then to be turned away again. So stupid.
Negative experience: They were not helpful at all in regards to cancelling my 12 month membership. They told me it was cancelled and several months later I realise Fernwood Carlton are further taking payments out of my bank account. They refuse to refund me my money. If you don't want to be ripped off, don't attend Carlton Fernwood.
Negative experience: Only realised how little you get at this gym for your money once I left. It's expensive, and there is no spin classes, no body attack, no body balance, no grit, not many classes, no pool. The steps are second hand castoffs from some other gym, falling to pieces, they slide on the floor. Yoga mats are the cheapest on the market. Not sure what the owners do with the money. Instructors were good though. Glad I left, others gyms are cheaper and provide more.
Hi Susheel, we have no record of you ever being a member of our club?
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