Information about Fernwood Fitness

Unit 3/6 Ultimo Pl
2765, Sydney
+61272289655

Opening hours

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Marsden Park in the north west of Sydney is home to a new Fernwood Fitness club, we offer child minding from ages 0-6 and we are fitted with a huge range of cardio machines, weight training equipment and machines, gym floor access, a variety of group fitness and wellness includes - including yoga and Pilates - as well as Fernwood's ever-popular FIIT30 sessions. A beautiful community, Marsden Park is the ideal location to experience the best of fitness, wellness and likeminded women, in a space designed for high intensity fitness, mindfulness, and everything in-between.

Our comment from FitFit Australia about Fernwood Fitness:

Fernwood Fitness Marsden Park is a well-established women's only gym located in Australia, known for its welcoming atmosphere and supportive community. The gym boasts a clean and hygienic environment, making it an ideal place for women to pursue their fitness goals comfortably. Members have praised the diverse range of facilities available, which include:

  • State-of-the-art equipment and machines
  • Group fitness classes that range from Zumba to Reformer Pilates
  • A dedicated child-minding area for mothers
  • Personal training sessions with experienced trainers
  • Well maintained sauna and wellness facilities

Positive feedback highlights experienced staff, especially the club manager, Jodi, who is acknowledged for her dedication to providing excellent service and support for members. Many members feel inspired and motivated by the environment, stating that it significantly contributes to their mental well-being and fitness journeys.

However, there have been concerns regarding management communication, particularly during membership cancellations. Several users have reported frustrations with the process, as well as feeling dismissed during attempts to address their concerns with management. It is suggested that potential members carefully review the contract's terms and conditions before signing up, as some have encountered difficulties navigating these policies.

In conclusion, while Fernwood Fitness Marsden Park offers fantastic facilities and a motivating environment for women, improvements could be made in customer service aspects, especially regarding communication around membership terms and cancellations.

Services, Machines and Guided Classes

Fit
Training
Cardio
Mindfulness
Pilates
Yoga

Fernwood Fitness: Opinions

3.5/5 (75 Opinions)
Menka Lulla 8 months ago

Negative experience: Absolutely atrocious management !!! Vanessa and Jodi are beyond appalling when it comes to communication. They downgraded my membership due to an injury and it was all verbally done. Apparently I was locked in for another 1 year without any communication. I clearly stated to Jodi that I will be moving in February for my kid's school and my membership should subsequently end in Jan 2025. She mentioned this on the sign up paperwork as well. In August 2024 I downgraded my membership and was promised it will end in Jan, only if I knew that management is this unreliable I would taken it in writing. Come Jan 2025 my membership is still active and on inquiring with Vanessa about the paperwork she blatantly lied about the 6 months lock in period and she can't see it anywhere on the form. I requested for the form on my last visit and I could see it in block letters on the first page. STAY AWAY FROM THIS GYM. IT IS NOT WORTH YOUR MENTAL PEACE. PS - they don't ever respond to your emails. I emailed them a week ago, thrice, and on calling them Vanessa said - oh I havent gotten around to checking my emails. The management is a joke !!!

Fipe Qoronalau 9 months ago

Negative experience: I have been trying to cancel my membership by calling up and sending multiple emails. They have taken hundreds of dollars from my account and have left me in financial hardship many times. I am currently still trying to cancel my membership at this moment. They stated that I have to come into the local office to cancel my membership however that is physically impossible as I have moved away due to strenuous circumstances. I also have a 9-5 job that doesn’t allow me to come in. No help or options whatsoever to cancel my membership they have been deducting money out of my account to this day. They cost of living is high and they continue to deduct money even though I have stated my situation to them.

sara A 10 months ago

Negative experience: Avoid this gym at all costs—absolutely horrible communication and unethical practices. I have had the worst experience with Fernwood marsden park. I’ve been trying to cancel my membership for medical reasons and provided a medical certificate. At first, they dismissed it, saying it didn’t meet their vague criteria. Fine—I went back to my GP, got their specific form filled out, and sent it in as instructed. The gym manager told me it would be sent to head office and I’d get a response that same week. I am constantly having to follow up with them and every time I call they brush me off and say they will get back to me and never actually do. Three weeks later, nothing. No confirmation, no communication—just silence. I assumed my membership was canceled, only to discover they are still charging me. This gym is acting like a cult that refuses to let people leave. This isn’t just incompetence; it feels intentionally deceptive. They seem more interested in squeezing money out of people than providing a decent service. If you value your time, money, and sanity, stay far away from this place. They sell this membership to you as an inclusive and supportive space for woman and are really good at following up with your inquiries when you want to join but it’s a complete different story once you have signed the contract. It is not that hard and shouldn’t take months to cancel a gym membership when I have been advised by medical professionals to do so. And for the ladies out there who are thinking about signing up to this gym I suggest you stay away from those contracts and reconsider your options because it’s actually like a cult. They will not let you leave unless you pay a ridiculous fee.

Fernwood Fitness
Fernwood Fitness

Hi Sara, thank you for your feedback. Our records show that your membership was put on hold as per your request, it was then cancelled when we received the correct paperwork as per the Terms and conditions of your contract. If you wish to discuss anything further please give us a call. We wish you all the best.

Rania Gamal 10 months ago

Fantastic experience: I really love this gym, facilities, classes, people and staff. I enjoy my Personal trainer sessions too with Vanessa and Tatiana.

Fernwood Fitness
Fernwood Fitness

Hi Rania, thank you for your lovely review. We love to hear you are enjoying your sessions and our gym. Look forward to seeing you around the club

Jordynn Ardron 11 months ago

Negative experience: The staff are easy to chat with when signing up, however when it comes to cancelling a membership it suddenly becomes a pain. On the 29th of August I emailed needing to cancel my membership due to medical reasoning, and it did not get resolved and cancelled until TWO months later on the 30th of October. Actually it did not get resolved, because they completely disregarded my doctor letter, although in my contract there is a cancellation fee for a medical exemption, which is different and should have been $70, not $200. After going back and forth between playing phone tag and also waiting over two weeks between some of the replies, I’d give them 0/5 stars for their customer service if possible.

Leyça_66 11 months ago

Fantastic experience: I really enjoyed gym soo far it have made my anxiety super low I feel like every woman can enjoy infact it’s a girls gym only which means people who’s wearing a hijab is confident

Fernwood Fitness
Fernwood Fitness

Hi Leyca, thank you for your lovely review. We are very happy that your anxiety is lowering, exercise if great for this. We look forward to seeing you around the club

Sophie 11 months ago

Negative experience: The WORST gym! Do not go here. Management is extremely belittling and rude!!! I have never been spoken to so badly and treated with such disrespect. Do not recommend. Many more gyms in the area which are cheaper, friendly and way more flexible. The trainers however were always so friendly and experienced but there was always a huge changeover and classes were being cancelled constantly due to lack of staff…. Says a lot about the management and work environment.

Fernwood Fitness
Fernwood Fitness

Hi Sophie, we are sorry to hear about your experience. The lovely lady at reception you spoke with was explaining the cancellation process as per the terms and conditions of your contract. Once the correct paperwork was received your membership was cancelled inline with our Incapacitation policy. We run over 150 classes a week and when instructors call in sick or go on holidays we do try our best to cover all classes or replace them with a similar class. If you wish to discuss anything further please give us a call. We wish you all the best.

Charlotte 3727 11 months ago

Negative experience: worst gym i ever attended. the class instructors were beautiful and so lovely and the gym was always clean. however, the management here are horrendously rude and should take a course in customer service. if you do decide to join this gym, make sure you study the contract and memorise every clause and policy. then be prepared for the manager to completely disregard it to put you in the worst possible situation. i would rather eat glass than ever attend another fernwood gym.

Fernwood Fitness
Fernwood Fitness

Hi Charlotte, thank you for your feedback. The lady at reception was explaining to you and your sister in-law the cancellation process as per the terms and conditions of your contracts. These are explained to everyone when they join and then emailed with your contract. In regard to you and your sister in-laws situation, our records show that her contract was cancelled as per the terms and conditions once we received the correct paperwork. If you would like to discuss further please reach out. We wish you all the best

Tony Alfonzo (Intothelittleforest) 11 months ago

Negative experience:

Fernwood Fitness
Fernwood Fitness

Hi Tony, we can not find you in our system. We would love to discuss your review with you if you would like to give us a call. Thank you.

Moris Jubian 1 year ago

Negative experience: Be aware of hidden clause in contract wont let you cancel even if medically injured. They are rude and say basically your injury should not affect their income then when asked for their email, they say it to you and try not to spell it so it is wrong and you give up. Don't disclose that even if yoy are medcialy certified un able to train still not acceptable to cancil

Jodi Parnham 1 year ago

Fantastic experience: Males are only in the facility on a rare occasion when maintenance is required the staff give plenty of notice to the members, we also have signage posted around the club. We respect our members choice to train in our female only environment. From time to time though, we require to repair equipment and maintain the facility to its highest standards for our members.

Mital Soni 1 year ago

Fantastic experience: Excellent group fitness training…Nice and clean…Supporting front desk staff and child minding staff…Encouraging Personal Trainers and staff…

Fernwood Fitness
Fernwood Fitness

Hi Mital, Thank you for your lovely review. We look forward to seeing you in club enjoying your workouts.

James Turner 1 year ago

Negative experience: It’s a women’s only gym! Some women cover up and sign up for your gym to gain the freedom of training! However there is always males working in the gym and stay for long periods of time! This is not acceptable on a regular basis!

Fernwood Fitness
Fernwood Fitness

Hi James, thank you for your comments. Males are very rarely in the gym, however sometimes repairs and maintenance need to be carried out to keep our facility at a high standard. We do give notice to our members on our Member's Facebook page and have signage in and around the club to inform the ladies when this will be happening. If you would like to discuss further we are happy to talk with you. Thank you.

Wes & Mia Inglis 1 year ago

Fantastic experience: I am so glad I joined Fernwood in Marsden Park. I have been a member of just about every gym chain over the years but Fernwood is BY FAR the one I have enjoyed the most. The classes are great fun but serious exercise at the same time. I did my first Zumba Class tonight as I was encouraged by the awesome, lovely & fun Michelle to do it! So glad I did! Truly so much fun! I feel like I genuinely enjoy exercise now which is something I have never been able to say before! Love this place!

Fernwood Fitness
Fernwood Fitness

Hi Mia, Thank you for your lovely review. We love that you are enjoying your time with us and look forward to seeing you around the club

Christina Sotto 1 year ago

Positive experience: The place is nice and clean, creating a pleasant and exclusive atmosphere for women. However, I feel they could improve how they handle minor crises. An issue arose with the sauna that caused a delay earlier than my booking time. Although I was okay with the 18-minute delay instead of the initially stated 3 minutes, I was disappointed when my session was cut short. They knocked on my door just before my full 30-minute session was complete. Given that the delay was on their end, a bit more courtesy in allowing me to finish my session would have been appreciated. It’s a small issue, but it was still frustrating.

Amelia Simont 1 year ago

Fantastic experience: The ladies are lovely and accomodating and helpful. They aren’t pushy and are available to help when need be. The most comfortable gym I have ever been to!

Maria Kausar 1 year ago

Negative experience: Expensive gym … first you pay joining fee then if you wanna cancel for any circumstances pay 300$ cancellation fee which is a lot of money for cancelling a membership .. 2 payments for one month notice period whether you go or not… no regards for individual circumstances..

Fernwood Fitness
Fernwood Fitness

Hi Maria, thank you for your feedback. Our records indicate you cancelled as you were not using the club and we processed this cancellation as per the terms and conditions of your contract. We are happy to discuss with you further if you would like to give us a call. We wish you well

Vineeta Ahuja 1 year ago

Negative experience: If there is 0 rating I would like to give that. Inspire of multiple reminders they have still not cancelled my membership and still deducting the money from my account. Very Poor service and pathetic customer service. Unresponsive and highly unprofessional. I am really unhappy with the services.

Tori Ackland 1 year ago

Fantastic experience: Never have I ever felt more comfortable and inspired in a gym before. I recommend this gym to all my female friends, will never swap.

Fernwood Fitness
Fernwood Fitness

Hi Tori, thank you for your lovely review, we are so happy that our club is inspiring you and look forward to seeing you around the club

Stacey R 1 year ago

Negative experience: I cancelled my gym membership about 6 months ago. I wasn’t going to write a review but it keeps coming back to my mind and I think everyone should know. I had a reformer Pilates membership for the 18 months, it started off fantastic, having a range of trainers that had enthusiasm and went up to everyone to support them on their posture, positioning and how to activate certain muscles. Romi left and then we had the same repetitive instructors who did the same routine every second day. One trainer in particular favoured certain members and would talk about her kid and their kids and would neglect everyone else in the session. The sessions became so boring and I lost motivation (like many other gym girls). I couldn’t cancel my gym membership because I was still in the 18 month period. But when I signed up, Jodi told me that I can switch my membership at any time without any additional cost. When I was signing my contract, I told her that it does not say that and if we can change it. Jodi told me that all the staff know not to charge because they don’t charge anyone. I stupidly believed her and went on to sign the contract. This became an issue when I wanted to change membership to the basic gym membership, so I wasn’t paying $100 a fortnight not to go to the boring Pilates sessions. The staff fought me on this one and I guess there was no proof since she verbally told me the night I signed up. I have been a long time Fernwood member, starting at Seven Hills and then moving to Marsden Park. I definitely know that I will not sign up ever again based on my experiences. I will mention that Cass was a superstar though - she’s the only one I’ll give credit to. Do your research people and check out the reviews to know what you’re signing up to.

Sarah S 1 year ago

Negative experience: Would recommend any other fernwood besides marsden park. The horror stories about staff you hear are disgusting to say the least!

manhattan skyline 1 year ago

Negative experience: It honestly took a lot for me to write this as I have had enough. I originally spoke to Jodie over 2 weeks ago in order to organise a 1:1 reformer pilates session with one of the instructors. I’ve been told that I was going to get a call back as soon as she speaks to them regarding their availability. To this day no call back and I have been calling Fernwood Marsden Park every other day to follow-up. I’ve spoken to so many of the girls who answer the phone such as sheryl and others and it’s always the same thing “I’ll let Jodie know you called” “I’ll leave a message for her that you’ve called”. If you want to run a successful business please fix your customer service and take some accountability because clearly it’s lacking. I am still a member of this gym because it is convenient for me however I have now started taking 1:1 reformer pilates classes at another place because honestly it’s not worth the hassle of following up everyday as their own gym manager lacks accountability and is full of false promises. Honestly for an existing member this is disappointing.

Thigee Pather 1 year ago

Positive experience: I joined Fernwood a year ago. It has been a pleasant escape for me. Time for myself. Dolce's classes are the best and the personal trainer Pauline is so helpful and friendly.

Shante Kurtz 1 year ago

Negative experience: I was a member of this gym for a while, the personal trainers and facilities were always clean. However I stopped attending when one day the manager Jodi approached me while I was using the weights and told me I should be doing cardio because of my size. I ended up feeling very uncomfortable and stopped attending. The gym would have a lot of women empowerment if it was managed properly

Sumz 1 year ago

Negative experience: If you’re looking for a negative environment to train in, go to this gym. This review is coming from someone who actually had a membership here unlike most of the reviews which seem to be from fake profiles. The trainers & receptionist were the best especially Cass! She was amazing she always made me feel comfortable! However the management was poor seen it with my own eyes. Jodi was never happy always made me feel negative when I went there hence why my sister & I started going late at night when staff weren’t there, ended up not going at all in the end! EDIT TO YOUR RESPONSE: My friend? My friends employment? I’m confused what do those words have to do with my review..?

Fernwood Fitness
Fernwood Fitness

We are sorry you feel the way you do and we are more than willing to discuss your concerns directly with you to gain a better understanding of your comments. Due to privacy reasons, we are unable to comment on your friend's employment but would like to have the opportunity to discuss your concerns directly should your friend provide permission.

Emma 1 year ago

Fantastic experience: Recently have visited Fernwood Marsden Park and found it to be a great experience! The gym is overall very clean and hygienic. I have found Jodi the manager to be a very helpful at this gym. Very friendly and her willingness to help is amazing!! Will definitely be coming back.

Fernwood Fitness
Fernwood Fitness

Hi Emma, thank you for your lovely review, we are very happy you enjoyed our club

Deborah Clarke 1 year ago

Fantastic experience: I recently had the opportunity to visit Fernwood Fitness Marsden Park and I must say, it was an amazing place to workout. The facilities were top-notch and the atmosphere was welcoming and motivating. One of the standout features of this gym is the manager, Jodi. She goes above and beyond to ensure that all members have a positive experience. She is knowledgeable, friendly, and always willing to help. Jodi's dedication to creating a supportive and inclusive environment is truly commendable. The equipment at Fernwood Fitness Marsden Park is well-maintained and there is a wide variety of machines and weights available. Whether you're into cardio, strength training, or group fitness classes, this gym has something for everyone. The cleanliness of the facility is also worth mentioning. The staff takes great pride in keeping the gym clean and sanitized, which is especially important in the current times. Overall, I highly recommend Fernwood Fitness Marsden Park. It's not just a place to workout, but a community that supports and empowers its members.

Fernwood Fitness
Fernwood Fitness

Thank you for your lovely words Deborah, we are very happy you are enjoying your membership with us

Rajni Kamboj 1 year ago

Negative experience: Worst Gym anyone will ever go to! Rudest staff ever. I really regret joining this gym, I opted for trainer and eventually came to know that the trainer left. On enquiring for swapping the trainer, didn’t had a positive experience. No communication and when I called reception their staff was rude. Most unprofessional service you will ever get!

Gurjit singh 1 year ago

Negative experience: Horrible customer service, dodgy with all the policies, call em to get service n you will end up feeling like super unwanted !!

Fernwood Fitness
Fernwood Fitness

Hi, We are sorry you feel the way you do and we are more than willing to discuss your concerns directly with you to gain a better understanding of your comments. If you wish to discuss please give us a call as we can not find you in our system.

Eman Wafdy 1 year ago

Negative experience: It's unfair to take fees for cancellation

N. V. 1 year ago

Fantastic experience: Was suggested to join up here and was pleasantly surprised how much I love it more than a mixed gender gym!! Love the Pilates reformer classes too

Fernwood Fitness
Fernwood Fitness

Hi N.V, thank you for your lovely review. We love being able to support the beautiful women in our community and look forward to seeing you in the club

Lisa Dever 1 year ago

Fantastic experience: Everything you need in a gym. Women's only, 24/7, secure, clean and a huge array of facilities, whether you love classes or free weights and machines. In addition, the staff are incredibly helpful, friendly and supportive. They also offer PT session's to help keep you on track, learn the correct techniques and allow you to get the most out of your gym sessions (thanks Cass)

Tina A 1 year ago

Fantastic experience: Started at this gym when it officially opened up through Covid times. Very multicultural group of ladies of all ages which is nice to see. Through hard work and dedication I lost my baby weight and have continued to improve my strength and fitness daily thanks to Fernwood. They have the latest equipment and always upping their game with weight machine additions or getting more weights in. Shout out to all the lovely ladies in the Creche, giving you a piece of mind that your children are looked after (included in membership which is great). Always friendly greetings when you walk in. Special thanks to Amira who is ALWAYS motivating, inspiring, firm but fun, her cycle and pump class are phenomenal-even if you thought you don't like to cycle, prepare to be gassed and boost your cardio and endurance. It's such an inclusive class, you'll feel like family. Amira's mental strength and encouraging words keep you going when you thought you're at your last breathe and can't push any more. Pravania's Body Balance is a weekly must. Her classes have helped me so much with balance, strength and flexibility. Having scoliosis, this class has given me great spinal mobility and a strong core. The mental release with focused breathing and meditation is euphoric and allows you to let go of all the outside noise and distractions. Cass's daily presence and push to all the members participating in the Challenges, Metafit and PT sessions is great to see, she's super encouraging and gives you the right push towards strength and fitness. Ronelle's ABT will get your booty popping with her superset workouts and pyramid sets. Ronelle will keep you on track with your fitness goals. Nazila and Dolce's Yoga and Pilates have been incredible with shaping, toning and activating muscles you thought you didn't have. You'll definitely walk out with a burn. Karen's Body Attack.... no need to say more. Try one and you'll be hooked on this super HIIT class. Perfect wake up call on a Saturday morning-She'll kick your butt and say THIS IS NOT BODY BALANCE! Only constructive feedback for improvement I'd say is that bathroom amenities could be upgraded to include more products like sunscreen/cotton tips/more deodorant. Also breakfast could have more variety like yoghurt/fruit. Not a deal breaker just could be upgraded to meet other gym's amenities. Keep up the good work Fernwood team! You've gained a member for life

Fernwood Fitness
Fernwood Fitness

Hi Tina, thank you for your review, we love being able to support the ladies in our community

Aimee Collins 1 year ago

Fantastic experience: I'm so proud to be apart of the most amazing team of strong, kind and genuinely beautiful women, who not only care about your physical well being but also the mental health and wellness side of things too. They always go above and beyond to make sure you're supported no matter the day you are having. A huge shout out to Jodi, Cass, Ronnel, Ranya and Jade and the rest of the team you ladies have done more for me than you'll ever know. Even on my worst days you are always there with a smile on your face and saying a friendly hello, helping me with the kids or giving advice it is all greatly appreciated. Thank you for all you do. My home away from home Xx

Jhanvi Mehta 1 year ago

Fantastic experience: This is an amazing place! I have taken personal training sessions with Sammy here, and she is simply wonderful. Definitely recommend to all that want to take the next step in their fitness journey.

Vineeta Chaudhary 1 year ago

Fantastic experience: I’ll rate this gym as 10/10 especially for Reformer Pilates & Mat Pilates.. The instructors Allison, Dolce, Monica and Najib are just too good! I have started doing reformer pilates since i was 5 weeks postpartum and it helped me so much with all the body aches that i used to had after baby and i gained my strength back after being regularly practicing Pilates in just less than 2 months!! Highly recommend!!

Reenu Sharma 1 year ago

Fantastic experience: Outstanding equipments and services.Need more Reformer classes yoga instructor Monika is brilliant She is very good and inspiring wish there's more yoga and reformer taken by her on Weekdays and weekends

femi lazar 2 years ago

Fantastic experience: Absolutely love the classes here!! Staff members are friendly and supportive, especially Jodi. Highly recommend!

Dawn Foster 2 years ago

Fantastic experience: I have been a member since the very beginning and I have to just say, I absolutely love everything about this gym, From the kind and helpful staff to the cleanliness of the whole space.. I honestly recommend this gym to everyone i meet wanting to become the best version of themselves whilst being surrounded and encouraged by a great group of people! I’ve seen such an amazing improvement in the gym environment however, since the Club Manager Jodi started almost a year and half ago. She is always so attentive and supportive to members and non-members alike, always making sure everyone is looked after the best they can be, she just has an energy that makes myself (and as I’ve witnessed others) feel loved and included.. if you’re wanting a place where all your needs and goals are met both physically and mentally, then I would 10000% recommend Fernwood Marsden Park as the place to be!

Nina Palani 2 years ago

Negative experience: The environment at the place was not great, and the energy was really off. They claim to have women empowerment but you actually feel the absolute opposite. The staff members seemed disengaged and it felt like they didn't want us there and are super judgemental. Jodi made my family and i feel unexcited about the trial, so we ended up withdrawing our form after filling it out. It was a disappointing experience overall.

Fernwood Fitness
Fernwood Fitness

Hi Nina, Fernwood prides itself on fostering a safe and welcoming environment for all women regardless of race or religion, so we’re disappointed to receive this feedback about our club. To ensure the wellbeing of club attendees, all members undergo onboarding upon joining which includes safety training for after-hours access, as well as signing and agreeing to our T&Cs. Our T&Cs state that use of Fernwood facilities is strictly for members if attending outside of normal hours, and members must not bring any other person into a Fernwood club after hours. The T&Cs also outlines the dress code, you may not agree with this code but the code is in line with our WHS policy and all staff are responsible to ensure members adhere to the policy.

Antonella Di Palma 2 years ago

Negative experience: The manager Jodi’s energy was really off, and I witnessed her treating other customers poorly. It made me feel really uncomfortable and regret joining. I felt like the atmosphere was negative and unwelcoming. I wouldn't recommend this place to anyone because of the bad customer service experience.

Fernwood Fitness
Fernwood Fitness

Hi Antonella, Fernwood prides itself on fostering a safe and welcoming environment for all women regardless of race or religion, so we’re disappointed to receive this feedback about our club. To ensure the wellbeing of club attendees, all members undergo onboarding upon joining which includes safety training for after-hours access, as well as signing and agreeing to our T&Cs. Our T&Cs state that use of Fernwood facilities is strictly for members if attending outside of normal hours, and members must not bring any other person into a Fernwood club after hours. The T&Cs also outlines the dress code, you may not agree with this code but the code is in line with our WHS policy and all staff are responsible to ensure members adhere to the policy.

Susan T 2 years ago

Negative experience: If i could give a 0 rate review i would. I must express my disappointment with the customer service at this gym. Manager Jodi displayed a lack of professionalism, and the employees exhibited a lack of attentiveness. It was evident that they were in a rush to finish their shift, which made the overall experience quite uncomfortable. All we wanted to do was know about the trial but instead Jodi was pushy and didn't feel welcoming or helped us at all. We ended up not going along with the trial and i will definitely not be reccomending this gym to anyone who is interested.

Fernwood Fitness
Fernwood Fitness

Hi Susan,, Fernwood prides itself on fostering a safe and welcoming environment for all women regardless of race or religion, so we’re disappointed to receive this feedback about our club. To ensure the wellbeing of club attendees, all members undergo onboarding upon joining which includes safety training for after-hours access, as well as signing and agreeing to our T&Cs. Our T&Cs state that use of Fernwood facilities is strictly for members if attending outside of normal hours, and members must not bring any other person into a Fernwood club after hours. The T&Cs also outlines the dress code, you may not agree with this code but the code is in line with our WHS policy and all staff are responsible to ensure members adhere to the policy.

Tania P 2 years ago

Negative experience: I recently had a really disappointing customer service experience that left me feeling uncomfortable and humiliated. I encountered disrespect and unfair treatment, which is completely unacceptable. The manager, Jodi, had an attitude and was rude. I also felt like she was almost racist. I’m 90% sure that her employee also took a picture of me just because I wasn’t wearing my shoes when I wasn’t even exercising. I hope that the company takes this feedback seriously and addresses these issues to ensure a more inclusive and respectful environment for all customers because my family was turned away from a service when they could’ve had 3 extra people from my recommendation but now I want to cancel my membership because of Jodi.

Fernwood Fitness
Fernwood Fitness

Hi Tania, Fernwood prides itself on fostering a safe and welcoming environment for all women regardless of race or religion, so we’re disappointed to receive this feedback about our club. To ensure the wellbeing of club attendees, all members undergo onboarding upon joining which includes safety training for after-hours access, as well as signing and agreeing to our T&Cs. Our T&Cs state that use of Fernwood facilities is strictly for members if attending outside of normal hours, and members must not bring any other person into a Fernwood club after hours. The T&Cs also outlines the dress code, you may not agree with this code but the code is in line with our WHS policy and all staff are responsible to ensure members adhere to the policy.

Samara Bey 2 years ago

Fantastic experience: I’ve been at Fernwood Marsden park for around 3 years now, I was always hesitant to join any sort of challenge as i am very unfit, I gave the 6 week challenge a go & After 6 weeks of intense training & trying to balance work life with this challenge, the struggle paid off, but I wouldn’t have achieved any results or even be the winner if it wasn’t for my trainer Cass, she pushed me beyond my limits. From teaching me correct form with lifting heavy, the amount of times I finished the workout feeling like I needed to throw up, or couldn’t even walk back to my car with my shaky legs, her style of training is what someone needs to get results & my results are proof of that… lost 4.5 kg body fat & gained 3kg muscle, I am so ready for the next one

Fernwood Fitness
Fernwood Fitness

Hi Samera, Congratulations, your ongoing commitment has shown with your results, we love seeing your beautiful smiling face with your positive attitude. Keep up the great work :) Team Fernwood xx

Cat J 2 years ago

Fantastic experience: Really happy I jumped on board with fernwood 6 weeks ago. The ladies working at marsden park are always welcoming and happy to help. The child minding is amazing and the ladies are so good with the kids, my 3 year old has a dumby spit everytime we are leaving because she loves it so much. I would highly recommend this gym! I'm a mother of 2 and have struggled with losing weight especially after my second child but the atmosphere here gives you drive to be a better you thanks ladies!

Fernwood Fitness
Fernwood Fitness

Thanks Catherine, we appreciate your kind words, we love having you and your kids here. Fernwood family xx

Rebecca Armodoros 2 years ago

Fantastic experience: Fernwood Marsden Park is my HAPPY PLACE! In a nutshell, I have been attending FMP since late June 2022. I am so proud of the results I have seen/how far I have come, and it's all thanks to the wonderful staff, women, and facilities at FMP! My 5 favourite and most used facilities are: •Reformer Pilates •Creche •HIPOXI •Infrared Sauna •Tanita Body Composition Analyzer I would definitely recommend joining FMP! It has been quite litterally a life saver for me!! Now, onto my Looong Testimonial if you care to read it My 4th and lucky last baby was 20 months, and I had absolutely no intention‍♀️ of joining any gym as I had some pretty negative experiences at a different gym after having baby number 3 many years before. My sister in law said that she had signed up at Fernwood Marsden Park and that I should come and check it out. Initially, I didn't want a bar of it and just encouraged my sis in law that I'm sure it would be good for her. Eventually, I conceded to check it out, though I was still quite sceptical. The first class I trialled was way too intense for me (might not be for you) and gave me the answer that I was looking for... a big NOPE! My sis in law then said I have to at least try this other class called Reformer Pilates ( I've never heard of it!) before I make a proper decision. She thought it would be something that I would like... she knows me well! As soon as I completed my first Reformer Pilates class, I knew that it was what I was meant to do! That was the day I joined FMP! From the get-go, I have always had such a pleasant experience belonging to FMP. The women are so kind and uplifting. The staff go above and beyond! I remember early on, bumping into the manager at the airport and her asking if we had put our memberships on hold while we were away. We didn't even know it was an option, but she sorted it out for us before we were even on the plane! Leading up to the Christmas season and wanting to support my body through a plateau with my weight loss, I added the HYPOXI  regime to help me fit into my Christmas Party dress and drop into the next dress size. It worked a treat! Then 2023 hit. Man, it's been a rough year. For the first 3 months, I wasn't allowed to exercise on drs orders due to some health complications. FMP were lovely and understanding during this time; putting my membership on hold and checking in on me to make sure I was still ok. Once I had clearance to exercise again, I was straight back into it (carefully), and it's lucky I did because 2023 still had some more negative things coming my way. With all the difficult things happening in my life, I was becoming severely depressed. Exercising seemed to be the one thing keeping my head above water. I used it as an outlet for all the stress and hurt built up in my body. And while I exercised, it gave my poor little brain something else to think about and some relief! Not to mention those endorphins you get from exercise, too! After I overcame all that, I decided to incorporate the HIPOXI regime again to help with the next plateau. And then something big happened!! It was jeans for genes day, and I put on a pair of strechy jean tights to exercise in that day... they were loose!! Like too loose to even wear! I was talking to my sis in law about them and while on the phone, I thought I'd pull out my pre Pregnancy jeans and see how far left I have to go till I fit in them. I still had 3kgs to go to get to my pre Pregnancy weight. I put my jeans on annnnd... THEY FIT!! They ACTUALLY FIT ME! No bulging zipper or having to suck my tummy in! I couldn't believe it! I had to take photos and send it to everyone, even the ladies at the gym! I am assuming the fact that I still have 3kgs to go relates more to the muscle mass I have grown. So now, my goal is to keep up with my exercising, for my me time and who knows, maybe next year I'll have a 6 pack!! ‍♀️ Thanks so much for the love and support, Fernwood Marsden Park!

Fernwood Fitness
Fernwood Fitness

Thank you Rebecca for allowing us to be a part of your journey. You are truly inspirational with your dedication, we appreciate your support and will continue to watch your beautiful transformation. Fernwood Family XX

Jennifer Kudrow 2 years ago

Negative experience: Worst experience ever with new management!! these guys are very rude. i took my two year old in creche and every two minutes the owner kept asking to leave my kid home if i cant manage to look after her. previous management was so much better!!

Fernwood Fitness
Fernwood Fitness

Hi Jennifer, I am sorry you have had this experience, I cant see you in our system at Marsden Park? Are you a member with us here at Marsden Park?

Gabriella Papallo 2 years ago

Fantastic experience: This is the most amazing gym with best employees! They are all so lovely, especially Jodi!! I would recommend this club to any and all of my friends!

Fernwood Fitness
Fernwood Fitness

Thank you for your very appreciated kind words, we love our lovely members xx

Sarah Said 2 years ago

Fantastic experience: This is the most amazing gym ever!! The staff are so friendly, the facilities are clean and perfect and is the best place for woman!! Social, emotional, physically all types of therapy. I couldn’t live without Fernwood Marsden park

Fernwood Fitness
Fernwood Fitness

Thanks Sarah, We appreciate and love to give our members a place to feel comfortable and enjoy our facilities xx

Tara Hughes 2 years ago

Fantastic experience: This gym is so friendly and welcoming, the environment is so accepting and supportive. Never felt so comfortable! The staff are amazing!

Fernwood Fitness
Fernwood Fitness

Thank you Tara, very happy you are enjoying our facility x

Safura Kamran 2 years ago

Fantastic experience: I have been going there since last 1 year now. Absolutely in love with everything they have!

Fernwood Fitness
Fernwood Fitness

Thanks Safura, we enjoy seeing you enjoying our facilities x

Gisele Coelho 2 years ago

Fantastic experience: Just very happy to be a member :-) Gym is always sparkling and clean! Team is amazing and you are always welcomed with a smile. I love the environment and gym facilities. Classes are great !!!

Sijjal Khan 2 years ago

Negative experience: Very poor customer service by Jodie. She is portraying a bad image of Fernwood. Once payment had been made no service is given. Racist attitude has been performer by Jodie.

Fernwood Fitness
Fernwood Fitness

Hi Sijjal, Fernwood prides itself on fostering a safe and welcoming environment for all women regardless of race or religion, so we’re disappointed to receive this feedback about our club. To ensure the wellbeing of club attendees, all members undergo onboarding upon joining which includes safety training for after-hours access, as well as signing and agreeing to our T&Cs. Our T&Cs state that use of Fernwood facilities is strictly for members if attending outside of normal hours, and members must not bring any other person into a Fernwood club after hours. Unfortunately, at the time you attended it was after hours, and as such we were unable to accommodate your friend who is not a member due to our policies and concerns for their welfare having not completed our onboarding. Our team has reached out to you via phone to discuss your comments further and rectify the situation. Please also feel free to come into the club at a time that suits you if you wish to address this in person. Thank you for your time.

Anita Benitez 2 years ago

Fantastic experience: Very professional staff & the best instructress —-especial mention to Romina & Adriana ❤️❤️i love doing reformer pilates @ fernwood marsden park

Fernwood Fitness
Fernwood Fitness

Thank you Anita, very kind words xx

Jenna Waters 2 years ago

Negative experience: If you like weight training I wouldn’t recommend this gym, great if you prefer classes though but I believe there are better gyms at a lower cost than Fernwood. I unfortunately joined this gym prior to it opening which I now regret, I wouldn’t have joined if I had of seen the gym first. I Still have 3 months left on my contract and haven’t used the facility in some time. Make sure you also read T&C - I am unable to workout at the moment but you can only cancel your membership if you are unable to workout for one year or pay the fee. Most of the staff are lovely, however there are some rude ones that don’t acknowledge you when you come in.

priya hegde/kudva 2 years ago

Fantastic experience: Women's only gym, friendly staff, and clean area n equipment all the time.

Fernwood Fitness
Fernwood Fitness

Thank you Priya, your feedback is appreciated X

Aimee Innes 2 years ago

Negative experience: Facilities are good and clean. I had a 12month membership but due to health issues didn't go as often as I would have liked. Cancelled membership after term finished. Note once you cancel, you still need to pay for another month. Asked for an exception but nothing would change their mind. Gym contracts are the worst, just read t&C carefully as there's no way out. 30 day notice period is a total rip off and unnecessary

Sheri Bain 2 years ago

Fantastic experience: Friendly, exceptionally clean, a pleasure to visit there

Fernwood Fitness
Fernwood Fitness

Thankyou Sheri, you are welcome anytime x

NeZa 3 years ago

Negative experience: Terrible customer service

Arietta Compton 3 years ago

Fantastic experience: Great gym. Lovely atmosphere. My favourite classes are box fit and body pump. Instructors are really encouraging and kind, not over the top. It's a fairly quiet gym as most people attend classes. I really enjoy attending

Anna Bagus 3 years ago

Fantastic experience: Great gym for ladies, clean and spacious. Friendly staff and trainers. Great facilities

Fernwood Fitness
Fernwood Fitness

Thank you so much for your 5 star review Anna. You are so kind and we love seeing you in the gym. Kind Regards. Leigh

Karen C 3 years ago

Fantastic experience: I love this gym! I enjoy going to classes especially the BounceFit class! It's so fun! Kittin's so professional her positive vibe is so contagious =)

Fernwood Fitness
Fernwood Fitness

Hi Kaz. Thank you so much for your 5 Star Review. We just Love the Dance BounceFit class aswell. It's an amazing way to get fit while having the time of your life dancing with Kittin to awesome music. See you in club soon. Warm Regards. Leigh :-)

Deborah McClean 3 years ago

Fantastic experience: As a first timer to a gym, I was very nervous but from the time I signed up I was welcomed with open arms. I felt comfortable knowing that I wasn’t feeling judged for the way I looked but encouraged to be the best woman I know I could be. It is my time to look after me and I couldn’t ask for a better place to do it.

Fernwood Fitness
Fernwood Fitness

Thank you Deborah for a beautiful 5 star review. This is exactly how we want our members to feel and our goal is to keep ladies feeling they are in a safe place with zero judgement and maximum encouragement to achieve their health and fitness goals. Look forward to seeing you soon. Warm Regards. Leigh. :-)

Bec Houston 3 years ago

Fantastic experience: I've been with multiple fernwoods and gyms over the past 10 years and can day that marsden park is by far the most welcoming. Staff on reception are always welcoming and check how you are going. They have the latest machines and it is always spotless, The creche staff are amazing with children and the classes and PT are awesome. Great work and I love being apart of this gym. It is helping me meet my goals and I always feel comfortable and welcome

Fernwood Fitness
Fernwood Fitness

Thank you Bec for such an amazing 5 Star Review. It's always a pleasure to have such fabulous members enjoying our gym. Our job is always made easy when we have such happy ladies to look forward to seeing every day. Look forward to seeing you, Ruby and Jameson soon. Warm Regards Leigh :-)

Tamar Selwood 3 years ago

Fantastic experience: Absolutely love going to Fernwood Fitness at Marsden Park. I had joined another local gym and was there for about a year but never felt 100% comfortable going or even be willing to do anything but cardio. But making the switch to Fernwood Fitness has been the best decision ever! The staff are really friendly, the range of classes are great and it's quiet at night which is an extra help in gaining my confidence in going back to the gym!

Fernwood Fitness
Fernwood Fitness

Hi Tamar. Thank you for your fantastic review. We are so happy to hear how much our members are enjoying our facilities. Hope to see you in club soon. Warm Regards. Leigh.

Kim Laird 3 years ago

Fantastic experience: I’ve been a member of three Fernwoods now and have to say this is the best one! Since it’s still quite new everything is in great working order, great classes and general vibe. Love having the luxury of the crèche so I can just have an hour to myself to break up the day. Definitely recommend signing up!

Fernwood Fitness
Fernwood Fitness

Thank you Kim for such an awesome review. We love seeing our ladies get their free time while bubs enjoy themselves in the childminding room. It’s so important to have you time. Catch you in club . Regards Leigh.

Shanice Pitty 3 years ago

Fantastic experience: Came to Fernwood from another gym due to wanting more support and a friendly environment. I can not recommend Fernwood enough, such amazing women who treat you so lovely and like it’s your second home. The staff are fantastic and nothing but friendly with a smile on their face all the time. This gym has made me love working out! You walk in the door and feel welcome and supported. The classes are fantastic and have such a good range.

Fernwood Fitness
Fernwood Fitness

Thank you Shanice for your great review. Its so nice to hear our beautiful staff are doing such a great job making everyone feel so welcome. Im so pleased you’re feeling more supported and comfortable with us as that’s how every woman should feel in a gym. Look forward to seeing you in club. Regards Leigh.

Lajdeep Chanana 3 years ago

Fantastic experience: I've been part of Fernwood family for almost 4 years now. Recently transferred from Melbourne to Marsden park club and it has been an amazing experience. The staff and the classes everything is 10/10‍♀️

Fernwood Fitness
Fernwood Fitness

Thank you Lajdeep for your wonderful review. We are so proud to be bringing you a 10/10 experience. We love to make sure all our members are reaching their full potential by providing all the tools to reach their goals they come to us with. Look forward to seeing you in club. Kind Regards. Leigh

Emily E 3 years ago

Fantastic experience: I’m so glad I joined Fernwood Marsden Park. I have been to several gyms before and never felt comfortable. As soon as you walk in here you feel welcomed and not intimidated by all the muscle men walking around since there are none! I’ve been having a PT session once a week with Cass and I’m loving it. I look forward to going and feel great afterwards.

Fernwood Fitness
Fernwood Fitness

Thank you Em for your awesome Review. Making our members feel comfortable is the environment we are aiming for so that is one of our goals reached. Thank you!! Cass is our Senior PT and she knows her stuff. You will most definitely exceed and excell with Cass in charge!! See you in club . Kind Regards Leigh.

Courtney Pond 3 years ago

Fantastic experience: This is a fantastic gym. The staff, facilities and instructors are all outstanding. It’s a really welcoming environment with a wide array of classes and something for everyone. I couldn’t recommend enough!

Fernwood Fitness
Fernwood Fitness

Thank you so much Courtenay for your fabulous review. We are really happy to know you feel so welcome and love the variety on our Group Fitness Timetable. Look forward to seeing you in club. Warm Regards. Leigh.

Pembe Hussein 3 years ago

Fantastic experience: Fantastic staff and very clean

Fernwood Fitness
Fernwood Fitness

Thank you so much Pembe for your 5 Star Review. We are so pleased to know you are loving your Fitness Journey with us here at Fernwood Marsden Park. See you in Club . Regards. Leigh

Aaima Kausar 3 years ago

Fantastic experience: Staff is friendly and very helpful, facilities are clean and very nice. 10/10

Fernwood Fitness
Fernwood Fitness

Thank you Aaima for your 5 star review. We love to know that our members are happy coming into our Premium Women's Gym and getting lovely reviews such as these proves we are doing our job to make you feel welcome and happy to come back. Look forward to seeing you in club. Regards Leigh

Hiya Jugran 3 years ago

Fantastic experience: Just started going to this gym! I love having a all women’s gym near me. My only problem is the opening hours right now, I wish it was open a bit later (like around 9pm) and on Sundays .

Fernwood Fitness
Fernwood Fitness

Thank you Hiya for your 5 star review. We would love for you to come into reception to have a chat about full memberships as we still have you on our system as a lead. When you join your access to our Premium Women's club will be 24 hours 7 days a week so you can enjoy our beautiful facilities whenever you like. Look forward to seeing you again. Kind Regards Leigh. :-) UPDATED RESPONSE: Thank you Hiya for coming back in and joining our beautiful club WITH your lovely Mum. It’s been so nice to see you both enjoying your time here.

Donna Lisa 4 years ago

Fantastic experience: Fantastic venue, great set up, and great facilities.

Fernwood Fitness
Fernwood Fitness

Thank you Donna for your lovely review. We really love it when our members are enjoying their time at the gym.

Fiona Baker 4 years ago

Fantastic experience: What a great gym, I absolutely love the Zumba class here with Stefania every Wednesday at 7PM i'm hooked.

Fernwood Fitness
Fernwood Fitness

Thank you Fiona for your great review. The ladies are most certainly loving Zumba with Stef also, she is fantastic!

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