Anytime Fitness Prestons

Positive experience: Full of equipment, ppl just don't re rack em

Negative experience: I would like to share my recent experience regarding the customer service I received at anytime fitness prestons. After filling out my details online to schedule a phone call, I explained my interest in trialing the gym, as I was excited to train in what appeared to be a large and well-equipped facility. I was considering purchasing an upfront gym membership. During the phone conversation, I specifically requested to pay for a casual visit, which I was assured would be arranged along with a tour of the gym. I confirmed the time when I would be arriving. However, upon my arrival, I was informed that this gym & all anytime gyms do not offer casual visits, even though I have paid for visits in the past. I was told that there had been a misunderstanding on their part regarding the term "casual visit". Despite my efforts to clarify, the staff member, "VB," reiterated that my only options were to have a tour of the gym or sign-up to a membership. I find this very hard to believe, as I explained in order for me to pay for an upfront membership, which isn't cheap I would like to pay for a visit & then decide. I found the customer service skills of this staff member was very poor & the communication skills to be lacking in our interaction, and unfortunately, no apology was offered for the confusion or the time that was wasted. It is disheartening to encounter such poor communication skills from a customer service representative, especially when discussing a well-known term like "casual visit" in the context of a gym environment. I hope that this feedback can help improve the customer service experience for future clients.

Positive experience: Pros: biggest Anytime gym floor I've seen. All the good equipment you have come to expect from an Anytime. Good parking. Good cleaner. Cons: I have been a few times now. Of these times, twice the steroid junky needle bin has been overflowing onto the floor. This was reported on one of those occasions. Good luck putting a song on. The music system is likely to have 20 songs pre programmed by the staff. Someone named "phil" at least. I say staff, because we can only pick 3 songs at a time. Very selfish. There isn't a clock ?!? 1st gym with no clock ever. Had to guess my set gap.

Fantastic experience: Good gym. Spacious and well maintained.

Fantastic experience: Best gym I’ve been to! Staff was so nice and helpful. Will be going there all the time!

Fantastic experience: Love training here, big space, plenty of equipment, great atmosphere and helpful staff. Highly recommend

Negative experience: The toilets

Negative experience: Poorly trained clueless staff in a greedy franchise. Each worker says something different with no accountability. Pathetic!

Fantastic experience: Amazing gym. Massive workout space. Cold drinking water. Weight scale that works. This gym has everything.

Fantastic experience: Great atmosphere with a very polite and welcoming team of staff. Love it

Fantastic experience: Went when it first open and the lack of natural light was jarring, went again after ages and the big garage door that was there has been replaced with a massive window and now its perfect for a day sesh. Loving the foresight by the team to make this simple renovation change which goes a long way.

Fantastic experience: I travel frequently and get to visit gyms in all areas. This gym by far is the best. It's a massive gym with all modern equipment. Great staff. The owners are always trying to improve the gym. Very clean and there's plenty of parking. Try it out!!!

Fantastic experience: Great facility

Negative experience: Rubish

Fantastic experience: Beautiful GYM and great equipment

Fantastic experience: Easy to get too And heaps of parking

Negative experience: Facilities are amazing but Overpriced

Fantastic experience: Has an excellent range of equipment and the staff are always very friendly and helpful

Fantastic experience: the music slaps. whoever is in charge of the music needs a raise.

Positive experience: Nice clean commercial gym.Busy in the morning and evenings after 16.offers different courses throughout the day .well equipped

Fantastic experience: Out of all the Anytime Fitness locations I have been to, I have to admit the Prestons location is definitely up there as one of the best. There’s a great selection of machines and equipment, the machines are all nicely spaced out, the premises is clean and the patrons all keep to themselves equipment clean. Way more equipment than Wetherill Park (the only issue with Wetherill is the shared parking with shops in the complex and so can get scarce). Can often get packed. Parking at Prestons appear to be plentiful especially if you go during non peak hours or weekends.

Negative experience: By far the worse anytime fitness ive been to staff were unwelcoming and rude 2nd time going and will not go again . And if you are polynesian decent dont bother going they are extremely rude.

Negative experience: If your of Polynesian decent don't pull up at this gym. Staff members are rude dogs.

Fantastic experience: I've been to many gyms and this one is my favourite . The layout of the gym is perfect . Nice and open . Staff and trainers are very helpful. Try it you won't be disappointed

Fantastic experience: Love the layout of the place, postioning of the treadmills, expansive weights room, and the staff were very friendly!

Fantastic experience: amazing!

Fantastic experience: Love this gym!

Fantastic experience: great gym and even better staff

Fantastic experience: Clean gym and friendly staff. Highly recommend

Fantastic experience: Amazing gym, very clean and friendly staff

Fantastic experience: Honestly the best gym i’ve been to! Would recommend to anyone wanting to sign up to a new gym.

Fantastic experience: great staff great members and quite a big gym

Negative experience: Went from $85 p/m to $100, way overpriced. Starting to get a little greedy. I'll definitely be leaving soon, not worth it

Positive experience: The gym is big and honestly very spacious but unfortunately no matter what time you go whether it's super early or late at night this gym is constantly packed. The machines are always taken the waiting period makes the gym session 10x longer. Can't wait until my 30 days is up to move to another AF.

Negative experience: I'm not sure what kind of people this gym hires, but I have met some of the most ridiculous people with no common sense whatsoever. I believe I dealt with the manager of this gym. I walked in tapping my pass and my mate did the same, following closely behind me which we both heard beeps on both our passes when tapping. She even greeted me at the door. About 5-10 minutes later, she then decides to send a fine for tailgating since the system didn't register my mates pass. Why didn't she ask us to come back or even try to catch us on the floor working out to ask about why only 1 pass registered? Rather than being so lazy to just send a fine without consulting with us due to a potential system error? As said previously, she greeted me at the door but couldn't bother to check that my mate behind me tapped in. She could have checked cameras too and gathered sufficient evidence before blatantly deciding to fine me right then and there. Absolutely no common sense and doesn't even apologise for the error. The gym really needs to rethink what kind of ridiculous people they hire. Second time we have dealt with staff who lack no sense. Other Anytime franchises don't seem to have any issues. Even forgot my pass one time and they still let me in. Lesson for staff to consider in the future: If you just simply ask for a name and details, you could easily confirm whether or not someone is indeed a member of Anytime Fitness. It is that easy. Do your research before making assumptions. Do your job right.

Fantastic experience: But busy tho

Fantastic experience: Great staff, Facilities are amazing!

Fantastic experience: Love the atmosphere! PT’s and management are super helpful

Negative experience: Don’t bother! Yes to all of the previous one star ratings.

Negative experience: doesn’t even deserve a 1 star but this gym so bad, miller is way better

Negative experience: people here are terrible, weights are all over the place, toilets are disgusting would not recommend, never coming here again, anytimefitness Miller is way better!

Negative experience: Miller is just way better only here cause the Milller got evacuated never coming again

Negative experience: Went into the gym today to get a casual visit and was refused as they are not taking casual visits, and the staff alis said you need to sign up before using the gym. Which is understanding I then asked the staff to give me a tour instead of causal visit and was also refused And said “if I let you in you might start training” Why assuming I’m going to train? You don’t even know me? I have never been to a gym where they don’t give tours or even walk you around How can I sign up to your gym without seeing the gym itself? This is ridiculous allis the male staff was not welcoming at all. You really need to work on better customer service.

Negative experience: Gym is ok. Need more equipment upstairs, toilets are disgusting ! And people need to learn to put their equipments back after use it’s common sense! Because of this I now only go to Miller! The price I pay weekly is not worth going to Prestons! I’ve also encountered a few creeps in there making the girls uncomfortable to a point where they had to leave in the middle of a walk to get away!!

Fantastic experience: great gym very spacious and lots of equipment, was very packed when it opened but the crowds have died off

Fantastic experience: Love it

Fantastic experience: Great gym love it

Negative experience: Be careful. I went here a few times as a member of Casula AF and my membership automatically switched over to Preston. Now I am getting charged $90 per month from $60. Wayyy overpriced, not coming back.

Fantastic experience: This is easily the biggest Anytime Fitness gym I have been to. Everything is spaced out beautifully. Even though the gym was busy around lunchtime, I was still able to get a workout done without bumping into anyone and the equipment I needed was readily available due to the amount that is made available to members. Staff are also friendly and the location is great too.

Fantastic experience: one of the biggest AF I've been to. Staff are friendly, which is nice & they now have classes. Great big area downstairs full of barbells & weights!

Positive experience: Need 1-2 more adjustable benches & 1 more leg extension machine. The two equipments are always sought after. So much space available. More people signing up = cater to the demand.

Fantastic experience: Staff are nice and helpful Plenty of equipment So far all I'm getting is positives vibes

Fantastic experience: Very clean and spacious. Definitely worth checking out!

Fantastic experience: One of the biggest AFs I've visited. Big upstairs/mezz floor for treadmills and floorspace. Huge weights area downstairs. More than an ample amount of toilets, change areas and other various amenities. Excellent amount of space between equipment, and also plenty of bins which are paired with sanitizing wipes. Tremendous air circulators on the ceiling too, which actually create quite a breeze which is nice when you're getting a bit sweaty!

Fantastic experience: Excellent customer service and great gym

Negative experience: Makes multiple enquiries about foundation membership. Comes on day sign says open to find out its sold out and was open the day before what a joke Edit: More lies from the owners. Not a single call or text. They must give foundation membership to family and friends only.

Fantastic experience: This place is way bigger than I expected it to be, the equipment is well spaced and has basically everything you need

Fantastic experience: Amazing gym!!! The equipment and staff are great and it is also in a perfect location heaps of parking highly recommend

Fantastic experience: Gym has great aesthetics, plenty of space and many options for equipment.

Fantastic experience: Great atmosphere. Very Hygiene friendly.