Fitness First Menai

Negative experience: Air con doesn’t work Speakers dont work Classes as many Zumba, yoga and Pilates as your heart desires just don’t ask for additional hard cardio classes because your request to even have a conversation are ignored

Fantastic experience: It’s a great gym for weights. Not too crowded.

Positive experience: I’ve always found this to be one of the better Gyms. The Staff are always friendly and the equipment is kept clean and in good working condition. The 24/7 access is great and the overall atmosphere is good for all ages to train. Well done.

Negative experience: Reconsider your policies and open 24 hours to everyone. Its not the 90’s

Fantastic experience: Really good condition especially compared to Sylvania

Negative experience: it's a decent gym and the people are nice but i'm stuck in a one year contract that i signed up for not being aware that the gym is only 24/7 for people over 18. i'm 17 and can only access the gym during staffed hours which are hours that are not very accessible to me (especially weekends (7-12) and fridays (6-4), being a full time student and working a part time job. i was not told of this rule when i signed up and now there is nothing i can do about it unless i want to pay out the rest of my membership. i get they have rules like this in place for a reason (as much as i don't understand why it isn't at least 16+ like most gyms), but i feel like i should have been told this before signing up.

Negative experience: A/C hasn't been working for atleast 6 months, we didn't have paper towels in bathrooms for about 4 months, it takes months for equipment to get fixed. Staff are nice and professional.

Negative experience: Update: I had been a member since 2.5years.When I called to cancel membership, the staff said that they need one month notice. Myself and my wife will be donating one more month's membership to FF without using the facilities. Love the group classes, body pump, cycle studio and pilates are damn good. Love the pilates classes. The pilates training instructor is very experienced.

Fantastic experience: The group fitness classes are so good! This is a great gym and the staff and group fitness instructors are amazing!

Fantastic experience: Kerrie and Kim , our spin leaders are fantastic. Great classes and lovely people

Negative experience: Called up to cancel my membership in the cooling off period, the lady on the phone told me she has to get her manager to do it. Week later I am charged $135! I call up and they request that I send a call log to them to prove I called! Sent them a call log and never heard back! Called them up again and was then told by the membership support manager (Victor) that he now has to go through the manager which he originally said the female that I originally called could have cancelled it without the manager. Still no response after 2 weeks and multiple emails. Multi million dollar company must really need that $135! Would never recommend these con artist with awful customer service.

Positive experience: Great teachers greay gym anda very nice manager that helped me out to sort out some issues i had. Shame tyere is not enough yoga classes

Negative experience: They follow the rules, even preventing me from training because my 12yo could not sit in the waiting area and use his laptop, unless accompanied. As a point of interest, a 12 yo can legally babysit a toddler but can't be trusted to not walk onto the gym floor. If you have a minor with you, forget about empathy. You certainly can guarantee that the words 'those are the terms and conditions' will be repeated quite a lot. No other context will be provided. Ironically, my son could sit on the floor or on a chair outside the door. Understandable, for insurance purposes that children are not permitted inside the gym, but the waiting area at reception carries less risk than any restaurant or mall.

Fantastic experience: New barbells and weights! Equipment is clean and mint! Only missing a proper Olympic platform

Positive experience: Some instructions are friendly n helpful! Atmosphere is very good! Reception is warm welcoming

Negative experience: Went today to request a freeze on my membership as going overseas. The staff said they don’t know how to do it or have access to it. They can take my payments, activate memberships but cannot freeze memberships. Or worse - don’t even know how to it. They said I need to email customer support. There is no other option. Liars. All these obstacles are for people to jump thru with all these bureaucracy in place to demotivate members to do any adjustments to their memberships. Many other gyms are a lot more flexible and people who work there know what to do and have full access. Shame!

Negative experience: Been going to this gym for 12 years back when it was goodlife and when it changed to fitness first. It's a decent sized gym with good facilities, equipment and classes. Where it falls short, the gym has shocking customer service and they make it impossible to cancel your membership. It took me more than a month to cancel it, I was constantly calling and I was told every time someone would call me back because only the manager had authority to cancel memberships. No one ever called me back so I had to follow up and the lady who finally cancelled it was so rude I assume she was the manager. If you don't care about all that than it's a pretty decent gym with everything you need but keep it in mind when applying for a membership.

Positive experience: Pretty decent gym. Relatively clean. Decent range of equipment could do with a couple more though, as it does get busy in the arvos when all the school kids are there. Only other thing to improve on - fix the rig area flooring. It’s so uneven and has multiple deep dips in it - its a tripping hazard, I’m surprised no one has hurt themselves yet - especially when doing heavier sets of squats.

Fantastic experience: Always welcoming, plenty of equipment and clean gym. Great place to train.

Negative experience: Complete robbers - STEER CLEAR!! Why bother paying a higher fee for a 'Monthly' contract when they refuse to cancel your membership and ignore all communication!! I've been trying to get out of my supposed 'cancel anytime' contract since APRIL! They are literally stealing money out of my account. Made countless calls, sent emails. Don't know what else to do at this point

Negative experience: If the old lady who’s the manager servicing you run. I asked where I could find an item in the gym and another time asked to refer a friend, gave me Bankstown attitude and took 10 minutes just to answer my question with her eyes rolling.

Fantastic experience: Love the classes that are offered

Positive experience: Spacious, clean, plenty of equipment. Train during off peak hours, so not sure how busy it gets.

Negative experience: Worst customer service ever! Trying to cancel my membership since early March. Talked to Jason in person twice (I had to come on 2 different days!) who that time confirmed it would definitely be canceled within a week. Last week talked to Marcus who apologised and also said it would surely be canceled asap and all my overpaid membership fees will be refunded. I mentioned that I had changed my debit card and therefore gave him my new card details for the refund to be processed, however, I just found out that I was charged once again but from the new card. Totally unacceptable and unprofessional behaviour. I would never ever go with Fitness First again just for the sake of not having difficulties to cancel my membership.

Negative experience: I was attacked verbally without provocation by other member of the gym that I have never seen before at Fitness First Menai and the management did absolutely NOTHING. I reported the incident to the police and still the management at the gym did nothing but hung up on me when I complained and blame me for reporting the incident! I am an old person who is trying to keep fit but for the gym I am disposable, a second class member!

Fantastic experience: I love having access to an amazing PT when I need guidance and help with my program. I just love the overall atmosphere.

Fantastic experience: The gym is okay mainly my 5 star review was for the personal trainer “Jai”. He honestly taught me so much throughout our session and my progress has fully changed me as a person both physically and mentally. 100% would recommend you book a session with him.

Fantastic experience: I found my personal trainer Jai to be extremely patient and focused. I have seen results in a matter of weeks thanks to his nutrition planning and workout schedule

Fantastic experience: Thanks Jai, your PT services are fantatstic.

Fantastic experience: I've been training at fitness first Menai for 2 years, I've recently started training with Jai (PT). Jai is fantastic to work with, really receptive and has helped me actually achieve my goals. I'd highly recommend Jai to anyone looking to improve strength or lose weight.

Positive experience: Great atmosphere, friendly staff and members. Very clean and I love going, working out. However, they need a decline bench.

Fantastic experience: I love this gym, the atmosphere is amazing and the staff are great here!

Fantastic experience: One of the best gyms I've been to, great staff, excellent trainers, awesome group fitness instructors, a warm, family friendly enviroment, well maintained and naturally well lit. It makes working out a whole lot more enjoyable.

Fantastic experience: Nice gym and nice staff nothing to complain about.

Fantastic experience: The ballet studio is unreal. Wish I knew this gym existed years ago.

Negative experience: Been a long time member over 20 years and have been in a lot of fitness firsts, Menai has really dropped the ball. Machines constantly broken, urinal has been broken for a long time now, Staff rarely say Hi, rarely someone on the counter, Management are a massive let down, was told I couldn't help my mate out because I work as a PT outside of the gym even after I'd explained myself. Will be looking into other gyms around the area as soon as I can.

Fantastic experience: Great and knowledgeable staff always clean and presentable. Equipment is always clean, friendly environment good people to train with. Love going here been going to this gym for years

Fantastic experience: Great gym. Heaps of equipment and the staff is always friendly. I enjoy the atmosphere and have always felt really comfortable working out here.

Negative experience: What a difference a few months can make. I had written this review early 2022. Now late 2022 and i'm really looking forward to my membership ending. Now the sanitation wipes are rarely stocked, I dont recognise any of the staff that were once there, equipment is falling apart or is broken and the cardio machines have been disconnected from the internet. I left what I'd formerly written in the hope it gets back to where it once was.... "This club has everything you'd expect from the brand, has multiple sets of equipment so you never really wait, and this one in particular i find is never too full. The staff are friendly and don't bother you unless you go seeking their help which i love. I don't normally bother leaving reviews for larger known franchises or brands, but fitness first has really stepped up its game. The brand itself developed the fitness app which allows access to videos to use either at the gym or at home and I love that. The only way it'd be better is if it had a sauna...all my stars for a sauna."

Negative experience: Apparently being a Platinum member at fitness first doesn’t mean you can train at the nearest gym at 2:30pm on a Sunday. Absolute joke, wouldn’t recommend fitness first and especially the Menai Gym to anyone.

Fantastic experience: Clean and spacious

Negative experience: Be AWARE of fitness first menai contracts. They have continuously done me wrong since I signed their contract with my brother, I told them I wasn't going to be around for more than 3 months in the area and the young staff signed me and my brother to an 18 month contract that I've been battling to pay ever since I lost work (over a year now) and had to move away from Sydney. This contract is only for menai and gives no access to any other store in Australia. When I moved I continuously called to put my account on hold and they assured me it was put on hold but then a week later, they would charge me the rest of my money.. 6 different times this resulted in an overcharge in my account- leading to me having to cancel going to Sydney altogether.. due to having to wait up to 3-5 business days to get the money back. They are absolutely hopeless at menai fitness first and I can garentee you they are only in it for the money. Get your own set of dumbbells and stop feeding the scammers more money. Its very sad to see a successful, rich, business that's been thriving more than others, do this to its essential customers and people who genuinely wanted to better their lives but got locked down. Oh and recently sent them the details they asked for to cancel both accounts and I still got charged full amount only 2 weeks after this, its sad to see.

Negative experience: Been training for years and as a result been to countless Fitness First. Went to this one once - never again . Not even a basic 24 hour gym . It’s not 1999, you can now remain open at all times (cheapskates do not want to pay out the extra insurance that will be required for a 24 hour gym) . Limited hammer strength type machines . Not even a bicep pin loader or a basic pec dec (the most effective basic pec workout ) Machines are just scattered around - you need a map to find a pin loader you want . Benches are too hard Other fitness first have pools / saunas etc . This is by far the worse Fitness First I’ve trained at . I’ve trained at carlingford, Rockdale , Sylvania etc . Avoid at all costs , Menai has lots of gyms and they are 24 hours

Fantastic experience: Great club, nice equipment and amazing staff

Fantastic experience: Large gym, new equipment, minimal ppl even during peak times.

Fantastic experience: Great vibe.. friendly staff and trainers. Plenty to do - classes equipment etc. Lots of parking nearby as well.

Fantastic experience: Staff is awesome, cycle spin classes well worth it......

Fantastic experience: Open and clean

Fantastic experience: I like this gym. Sunny. Lots of the right type of equipment. Not too many boof heads. The staff are nice. I recommend.

Fantastic experience: Gym in the sky

Fantastic experience: Now to say i go to this gym a lot is a HUGE understatement. I basically live there! I have been going to this gym since it was a goodlife and i have to say... sticking it out through the transition to fitness first was the BEST choice i could have made! This gym is AMAZING! the staff are so friendly and if you try talking to them, they actually get to know you on a whole different level. The gym is regularly cleaned and apart from some inconsiderate patrons (trying to use 2 machines + at once or leaving weights out/racked) the gym has nothing to complain about. Or rather. It has done everything Perfectly! For anyone considering joining. This gym is a EXTREMELY friendly place and no matter your shape or size, you will feel welcomed. :) - Paul

Positive experience: Love it except it's really expensive, other than that it's a great gym with friendly staff and a variety of equipment

Negative experience: It's a shame such a good gym is being ruined by people not using towels on the benches, nothing worse than seeing some sweating all over a bench and knowing you need to use it next. It's not just a few people by a lot seem to not use towels. The staff don't do anything about it and you even see the personal trainers training people on the benches without towels. No point having signs up everywhere telling people to use towels if you don't enforce it. Same issue with weights being left lying all over the place. Plenty of staff up there but they don't seem to do too much.

Positive experience: Good and friendly staff. The place is clean and well maintained. I would recommend to others.

Positive experience: This gym has been recently upgraded and has far better equipment than previously. The gym is quite spacious and even in peak hours is able to handle the amount of people very well. The squat racks are in a bad location, however, as no mirrors are available to ensure you have the correct posture.

Fantastic experience: Great staff and a friendly atmosphere!

Fantastic experience: Love this gym! Awesome classes, with awesome instructors. Also love the girls at the creche!!

Positive experience: Fitness.

Fantastic experience: Fantastic service and staff are really lovely. Always look forward to walking in and being greeted so warmly

Positive experience: Great gym. Not your typical creepy annoying guy gym. Some of the masculine types in the weights area but the classes and bikes are free for people that are wanting to get stuck in. Great safety measures and 24 hour access. Showers could do with being a bit warmer and an upgrade on the heads but otherwise great.

Positive experience: If only people would put their weights away, stop dropping their weights and use a towel this place would be great.

Negative experience: Sent an email cancelling my membership 6 weeks ago and they are still taking money out my account. Bet I don't get a refund............

Fantastic experience: Easy access, the services that this establishment provide are great and it is not to loud like some gyms

Negative experience: The gym isn't to bad, but the administration and how they deal with their contracts is terrible. Had to pay extra $250 for absolutely nothing. First fee a mandatory personal trainer fee, which apparently I couldn't opt out from, and after two years still haven't met as his timetable doesn't align to when I train, but look didn't push here so I'm equally at fault. Still think its a sham that had to pay for it though. Secondly, the 30 day contract termination period. Its a ****** gym not a job, why the f*** do I need to give you a month before I quit. To make it even better I quit on the 5th and my payment is scheduled on the 2nd. Yup, you guessed it after the 30days, I had to pay the full monthly fee for 3days worth of training that I couldn't use any way as I needed to quit a month earlier. Two months of calls, emails, "fights" with them and the only message I got is "Thank you for being a member with us." So gym is fine - spacious, plenty of weights/equipment, people inside are pretty nice, one of the worst admin/contracts I've ever seen in my life and once you leave they just drag you around

Fantastic experience: I love this gym it has such a relaxed atmosphere.

Fantastic experience: Really good gym with lots of room and free classes for members

Positive experience: Needs better air extractors for smell. And more cable machines

Fantastic experience: Jordan (one of the managers) is one of the nicest guys you'll meet. He was extremely accommodating with my awkward membership periods and still delivered a great value gym membership for me. Truly a top bloke. The gym itself is very nice and the Pilates classes I've attended have been great too. Highly recommended