Anytime Fitness (Castle Hill Central)

Negative experience: I went to the gym to ask for a trial and the staff member told me that they don’t offer trails but I can sign up and if I don’t like the gym, I can cancel within 7 days and get a full refund. He took my details and made me sign on his phone (didn’t give me a chance to read the contract) and told me that I’ll receive the contract via email. After completing the workout and going back home, I opened my email and read the contract which said that if I cancel, the access pass fee won’t be refunded. I did not like the gym and went to cancel the membership the next day and was told that they cannot refund the access fee as I have signed the contract. I was very clearly told that I can get a full refund and was not given a chance to read any contract. I would highly recommend going to another gym if you have the option. The staff here is rude and not at all helpful + the gym is not nice as well, it has old equipment, broken benches etc. I’ve lodged a complaint with fair trading.

Negative experience: Very messy administration and very tricky terms and conditions with customers. We were being billed unwillingly due to a trap set up in the agreement. Also the environment is dark, uncomfortably packed and it really stinks. Please avoid using their service or joining their membership.

Positive experience: quite w

Fantastic experience: Great gym, would highly recommend checking it out. Jackson was super helpful in helping me with my membership.

Negative experience: This has to be hands-down the most disgusting gym I've ever been too. I hate this place and have stopped going there because staff is ignorant, and the bathroom reeks and I feel asthmatic whenever I go this place. They did a whole renovation and even then they couldn't be bothered to clean the gym. If you don't want to die of airborne diseases, don't go to this gym.

Negative experience: Omg. Happen on 10/12/23 at 10:15pm. A cleaner with light blue shirt cleaning up the site. At the end of cleaning. He using a vaccine for all floors to clean the hand rails. That’s sick. And after gym my face hand red marks due to hand/arm touched. Please team member fix it ASAP and provide a safe and healthy place for customers

Negative experience: Edit - I was just told that they can't give out the wifi password to customers because "it's already slow". Here's an idea: you are charging people almost $20/week for a membership. (Seriously?) Maybe put your out of office on for an hour, walk across the street to the Towers and buy a router at JB HiFi..? Anyway, add it to the list of things below that make this club one of the worst Anytimes around. --------------------------- They recently did a refurbishment and the club looks great - gone are the musty, old carpets which have been replaced with new flooring, the walls have been repainted, and there is new equipment (hopefully it says that way - see below). The club is open 24 hours so it's convenient, and the toilets are generally clean. The negatives are that nobody puts away equipment, nobody wipes anything down, and the staff can't seem to be bothered to do anything. A lot of these issues happen at all gyms and not unique to this one, but as a longtime Anytime member it's the worst I've seen here: - From general observations, about ~80% of the people don't wipe machines or benches down after using them. Hope you like greasy sweat stains on your equipment because more often than not when you go to use a new machine there are sweat stains all over it from the person before you. There are signs everywhere that say to wipe things done when you are done, but most of the people don't. - Clowns slamming weights for attention or because they don't know how to use the equipment. Some idiot did this at the Macquarie Park Anytime where he dropped the plates on the pulldown machine from the very top, which caused the rail that the plates slide on to pop out and nobody could use it for two weeks. - Most of the people also do not unrack weights when they are finished out of laziness, despite signs posted all around the gym telling you to do so. Want to know how you can fix problem by tomorrow? Post a sign that says if you don't put away equipment you may get charged $20-30 and then enforce it. My advise for prospective new members I would advise going to a different Anytime club as there are several around and they are all better than this. But if you choose to go to this one: - Wipe things off before you use a machine, as well as afterwards, unless you like rubbing against the sweat stains from the person who used it before you. - Unrack your weights when you are done using equipment. - Avoid peak hours if you want to use specific machines or benches, which seems to be from 3 to 7 - Consider investing in noise-cancelling headphones to drown out the idiots slamming weights. Basically, try to ignore the bad habits that you see most of the people doing and use common sense. My advice/feedback to the gym management to address the above: - Invest in a better router and offer wifi for club members, because you seriously might be the only Anytime that doesn't offer this and you charge too much for what this club offers already. - Have the staff actually do things, e.g. walk the floor and remind people about gym etiquette like wiping down equipment and to put weights away. - If staff is just sitting in the office playing on their phones killing time, maybe they can walk the floor and put away weights so the place doesn't look trashy? - Onboarding/Induction for new members that includes showing them proper etiquette such as wiping things down when finished

Negative experience: The smell is so intense. Every. Time. It’s like a bunch of mice died in a grease trap.

Fantastic experience: Well equipped and friendly

Positive experience: Small Gym, not as much equipment as other Gym's I've been to, but still gets the job done. Close to castle towers meaning you can go before or after work, or after/before shipping etc. Friendly staff, decent music and a nice community. Would recommend to beginners at the gym.

Fantastic experience: Excellent place to workout

Fantastic experience: Amazing gym

Fantastic experience: Clean gym, recently renovated. amazing community

Fantastic experience: Great gym and friendly staff!

Positive experience: Had such an amazing renovation and good facilities and equipment

Fantastic experience: 1st time visiafter renovation, looks better than before, love the location of this club and friendly staffs.

Fantastic experience: Newly renovated club looks even better than before

Positive experience: Disappointed that when did the refresh they didn't add any resistance equipment

Negative experience: Smelt really bad unfortunately had to leave and go to another anytime fitness mid workout because I couldn’t take the smell ☹️

Negative experience: This Gym stank they need to clear those extremely BAD odour this gym Stinks of smells

Negative experience: Dark and dingy I had a session there Flon my lunch break from work I got sweaty and went to try find a shower that wasn't broken, upon finding a shower that had a shower head I had to decide whether it's best I go back to work smelling like grey water or sweat, I chose sweat cause I knew I'd bail on the shower halfway through and end up smelling like both. Couldn't pay me to go back. Pretty disappointed

Positive experience: Stuffy air and old equipments

Fantastic experience: Very friendly gym . Would recommend for anyone

Negative experience: My wife has quit being their member 6 months ago, but they keep on charging her account. Don’t trust those people. Don’t give them you credit card details as they might steal from you as they stole from my wife who was their member in Pymble from the beginning. Shameful practices.

Negative experience: Lack of natural light, smells damp. Place in bad need of a refresh.

Positive experience: Not bad but I wish it had more equipment

Fantastic experience: Anytime Fitness Castle Hill Central is a top gym in the centre of Castle Hill that I was honoured to visit today. The people we're really nice there, it had all the equipment and a great layout about the place. You also had plenty of room to workout and this made it a really good experience. Not that I drove, but heaps of parking behind the gym so if you are driving, easy to find a spot. Love their work! June 2021 Update: Met Robyn who is a total winner. Love her work!

Negative experience: Overall layout is alright but with wanting to do a workout before work this didn’t happen because the showers had no hot water.. plus they smelled.. Looks like I’ll be going to another gym for my morning workouts.

Positive experience: Good when its not busy.otherwise pretty limited in space and equipment

Fantastic experience: Clean, polite people working in the office. Always has disinfectant wipes and lots of hand sanitizer

Fantastic experience: Great place to workout. Neat and clean, friendly staff and members. Easily accessible. To my best knowledge, there is Accessible entry from back side. Contact facility for more details

Negative experience: Toilets smell, aircon barely works and it's always stuffy.

Negative experience: Horrible management, I was told to join and see how I go and if I can't attend they would cancel my membership with them. It's been a 2 year battle to get my membership canceled and they still won't do it. I was given misleading and incorrect information by joining staff and no notes were put into my account. they've been charging me on and off for the last two years! Never ever joining with them again!

Negative experience: Dishonest and greedy, they only care about taking your $$$. Stay away.

Fantastic experience: Always a fun workout here!

Negative experience: My main gym is closed so i revisited this gym and HOLY MOLY its a free sauna in there fans blowing hot air, aircons turned off or broken.

Fantastic experience: Convenient, clean, has a great variety of equipment.

Fantastic experience: Definately the best non-cbd centre I have been to so far. Clean, equipment has screens that actually work, and it's spaceous. Will definately come here again when not at work.

Positive experience: Sometimes the door won't open when staff isn't there. They also don't notify their members about this. even though it's a 24 hour gym

Positive experience: Pick things up and put them down

Fantastic experience: Not my closest Anytime Fitness gym but I go to this one because it has a free standing muscle up/pull up bar.

Negative experience: Not easy to find. Visited once and couldn't get in. Even though there was people training. The door was locked. Called a few times and no one answered it. Finally gave up and went back home.

Positive experience: A little cramped, equipment is good. Was a bit difficult finding this place for the first time via Google Maps.

Fantastic experience: Fantastic gym,

Positive experience: Most equipment available except a hanging rope. Wear and tear present. Toilets not the best

Positive experience: Like the layout and locatiob but smells bad

Positive experience: Good equipment. At least the people who go to this gym observe hygiene practices (unlike some people at gyms closer to the Blacktown area). Edit: though one more power rack would be great. Two is not enough

Positive experience: Clean and quiet on most days

Fantastic experience: Awesome staff... not the biggest gym in terms of equipment but good vibe and plenty of room for cardio yoga stretching etc. Place is well maintained and the crowd is pretty good.

Positive experience: The only gym I hsve seen in this category that doesn't have a fan/air circulation on cardio equipment. And the equipment faces a brick wall (!). Would deserve 5 stars if this was different, as the gym otherwise has good equipment.

Positive experience: Friendly staff

Positive experience: A reasonably sized gym with almost all the equipment you could want. Staff are super friendly + helpful and the place is neat and tidy. They often have third party in with deals (free protein, massages etc)

Fantastic experience: Great gym

Fantastic experience: Cosy but has everything you need