
Information about Jetts Burleigh Heads
Opening hours
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Our comment from FitFit Australia about Jetts Burleigh Heads:
Jetts Burleigh Heads is a vibrant and friendly gym that has become a second home for many members over the years. Visitors consistently praise the warm and welcoming atmosphere, highlighting the exceptional staff, particularly Georgia and Sarah, who foster a sense of community with their approachable nature and eagerness to assist everyone. The club boasts clean facilities, a wide range of well-maintained equipment, and plenty of space for training, ensuring that members can work out comfortably without feeling overcrowded.
Many reviews commend the supportive environment aimed at helping individuals achieve their fitness goals, whether through personal training sessions or by simply providing guidance on equipment usage. Members appreciate the 24/7 access, making it convenient for everyone to fit workouts into their schedules.
However, some users have pointed out that the gym can get busy, particularly in the mornings, and there have been a few isolated incidents regarding customer service. Nevertheless, the management is actively addressing these concerns to continuously improve the overall experience.
In summary, Jetts Burleigh Heads is highly recommended for those seeking a quality gym with friendly personnel, excellent equipment, and a community spirit that encourages fitness and well-being.
Services, Machines and Guided Classes
Jetts Burleigh Heads: Opinions
Fantastic experience: Sarah is the best
Thanks Paul! We appreciate your feedback and will let Sarah know :)
Fantastic experience: Been working hard at changing my thinking, attitude and now body. I had joined Jetts Mudgeeraba, which is a great little gym. But my friend lives closer to Burleigh we decided to make the Burleigh Jetts our home gym. I don’t regret that one second. The facility is great, and with a new manager just starting it has a fresh breath of air to it. Much cleaner and very friendly and welcoming. I look forward to training, even though I’ve always struggled with gym environments. But honestly it’s the staff and my best friend that make it such a fun place to sweat and work hard.
Thank you so much for your kind words Rebekka! We appreciate your feedback and we absolutely love having you in our club. Keep up the great work and let's finish the year off strong! :) Healthy regards, Team BH Jetts
Fantastic experience: I absolutely love working out at Jetts Burleigh Heads. The staff here, especially Sarah, make the experience so much better. She’s always so friendly, welcoming, and has a smile on her face every time I walk in. It’s clear she genuinely cares about the members and always goes out of her way to make everyone feel comfortable. The gym has great equipment and a clean, positive atmosphere. Highly recommend!
Thank you Vinicius :) We appreciate the kind feedback!
Fantastic experience: Clean, good equipment, not too busy
Thank you Michael!
Fantastic experience: I’ve been coming for 4 years now, the Club has plenty of space and equipment to use and a friendly and inclusive atmosphere. Would recommend 8/10
Thank you for sharing your feedback Rodger! We appreciate it!
Fantastic experience: Great setup and good people running the Gym
Thank you Pete! Appreciate that :)
Fantastic experience: Highly recommend Jetts Burleigh, the team is so bubbly and friendly the minute you walk in the door you are welcomed with smiles. Such good energy and a good environment to work out in!
Thank you Jorjia, we love seeing your happy smiling face in here too :)
Fantastic experience: Georgia is amazinggg!!! I started off my membership with an 8 week training package with her and I have been so happy with my results. I was always so nervous to train and would only go on the treadmill but now i feel so confident around weights and the gym in general! She has a refreshing and comforting approach to personal training that i have not experienced elsewhere. I really enjoyed and looked forward to coming in for my PT sessions! The gym in general is also a very friendly and welcoming atmosphere that i look forward to coming to!
So glad to hear you're feeling confident now! Incredibly proud of you Tara! Make sure not to skip upper body ;)
Fantastic experience: Great team, always friendly and Georgia runs a tight ship. Cheers team xo
Thank you Adrian! Much appreciated
Fantastic experience: Great gym, great prices, great people. Georgia is a boss
Amen Connor! We love our people :)
Fantastic experience: Great gym that’s always clean with friendly staff. Emmalene and Georgia do an awesome job
We do try keeping everything dust free :) Thanks Geoff
Fantastic experience: Gym is amazing and so is Georgia!
Thank you Jordan! Much appreciated!
Fantastic experience: Jetts Burleigh is a well organised, and well run establishment. Staff are knowledgeable and helpful. Equipment is neatly arranged and the flow is excellent. Overall, a great experience!!
Thanks Steve! Great work smashing last months challenge! 100kg trap bar dead lift x 35 in 2mins WOW!!
Fantastic experience: Georgia from Jetts in Burleigh is absolutely amazing. Was so quick and easy to sign up and get started at the gym. Thank you so much Georgia !!
Thank you Chase <3 Much appreciated!
Fantastic experience: A clean well organised Gym. It's affordable and has mostly everything you would need. Staff are lovely and members are nice and polite.
Thank you Christine! Appreciate the feedback :)
Fantastic experience: Great gym with everything you need and staff is extremely friendly
Appreciate the love Marco :)
Fantastic experience: I’ve been a member of Jetts Burleigh for nearly 10 years. I love going to this gym. I feel safe here. I had a gym member harass me once a couple of years ago. I spoke to the previous manager, Luke, and it was dealt with immediately. They really care about the environment for their members. They always take feedback seriously and are always looking for ways to improve. All my interactions with the new manager, Georgia, have been super positive. I go early in the morning and I love the fact that everyone who goes to this gym are just there for fitness. Everyone is polite but not in your face. I really recommend this gym for those that want to “get on with their workout” without having to worry about getting in the way of someone filming, accidentally photo bombing or if your outfit is on trend. Thanks Jetts Burleigh for making exercise so much less stressful.
Thank you Nic! Wow 10 years! We must be doing something right :) So glad you feel this is a safe place, thank you for the feedback!
Fantastic experience: Every time I walk into Jetts Burleigh I am always greeted by the club manager Georgia with enthusiasm and positivity. Keep it up!!!
Thanks Jo! Keep smashing those workouts :)
Fantastic experience: Just started gym, but is amazing and really friendly staff
We think were pretty great too! Thanks for being part of our awesome community!
Fantastic experience: best gym best staff ever
Thank you Riku! Love seeing you and your gym buddy smashing it out :)
Fantastic experience: Provides everything you’d want in a self-service gym! Good equipment, relaxed feel, friendly staff & members, clean & tidy, so much sun & light that comes through the massive windows to brighten it up & make you feel good while working out!
We love the sunlight in here too Taylor :) Thank you for the glowing review!
Positive experience: All is good but I suggest you should have a suggestion box for members to voice/suggest their ideas. A small plastic box/holder on each machine to place the mobile phone would be appreciated
Thank you for your feedback, these are great idea's!
Fantastic experience: Great place, excellent staff team and great facilities
Thankyou Nathan! We love your hard work!
Fantastic experience: super friendly staff and have good machines
Thanks Indie! We've got great members too ;)
Fantastic experience: Gotta say simply an awesome gym! Staff are always super friendly and helpful with any enquiries Would highly recommend
Thanks Zach! So excited to see what you can achieve before your wedding :)
Fantastic experience: My local, great staff super clean and tidy no complaints!
Thanks Anton! Appreciate it mate, how were the peanut butter cups? haha
Fantastic experience: Love the girls and the support they apply to everyone. Jetts staff are awesome
Thank you Cathy! Great fun seeing you transform! Can't wait to see you on stage :)
Fantastic experience: Love this gym so much. Such good vibe
We love the vibes too Campbell! Thanks for your contribution, the members make it! <3
Positive experience: Always friendly staff to help and assist.
Thanks Ty! We appreciate the review. Enjoy your weekend!
Fantastic experience: As a member of Jetts Burleigh for over 5 years I have to commend Luke (Manager) on creating a friendly atmosphere in the gym and always ready to have a chat. The gym is well set out and well equiped. Also great value
Thank you Maureen. It has been great to be a part of your journey and watch you achieve some amazing results. You have been an inspiration to many others & we have loved having you in the gym.
Fantastic experience: Alice is the best !
Isn't she!
Fantastic experience: Great Gym !! I have been coming for 9 years and the staff just keeps getting friendlier and friendlier !! They are soo helpfull with all !! I feel like it’s my own place
9 years! Wow! So glad to hear you love the place and the people :)
Fantastic experience: Great helpful staff, very friendly. Always clean! 24/7 access and super convenient
Thank you Mark! Love seeing your smile in the mornings :)
Fantastic experience: Best gym in the area. Really chilled crowd no dramas. Staff are super friendly and very professional. They keep the gym clean and organised regularly. Great parking, always find a spot. Definitely recommend
Thanks Sash! Those before and after pics mate! You should be so proud if yourself for putting in the work :)
Fantastic experience: Most positive environment! Achieving all my goals since joining Jetts Burleigh! Best gym community ever!
Thank you Alissa! We appreciate you being part of our community! Keep killin it girl :)
Fantastic experience: Great gym, great staff, great experience!
Thanks Anthony! I see you in here smashing your workouts :) Such great consistency
Fantastic experience: Love this gym, been my local workout go to for over 10 years!!
Over ten years! Wow! We're so glad to here you love it AND you've kept coming all this time! Go Stuart!
Fantastic experience: Oh man… The staff here? Ridiculous fantastic! They make rolling into this gym everyday not as gruelling as it has to be. Awesome community, fun weekly challenges, easy to use equipment that makes my body siiiiiing. Get involved peeps! Your future kids will love you for it
Thank you Ryan! Too kind you are. So glad you love being part of our encouraging community :) Also, the kids will thank you! Grandkids too
Fantastic experience: This is hands down the best review that can be given, let’s see the other try and top this :)
Hey Thomas! Thanks so much for your review... I think you're right, this one will be hard to beat! haha. Its great to see you are enjoying your training sessions, see you in club soon! :)
Fantastic experience: Got everything you need, members are always sweet and staff are friendly! A gym for everyone, old and young
Hi Ayra! Thank you for your kind review! We are so pleased to hear that you are happy at Jetts Burleigh, we love a happy member :) We hope to see you soon!
Positive experience: Easy access and great equipment. Lots of parking.
Hi Stan! Thank you for your review, we enjoyed having you in club during your visit to Burleigh Heads. We hope to see you again in the future :)
Fantastic experience: Great Gym & Manager! Always a pleasant visit.
Hi Jake! Thank you for your review, we love nothing more than a happy member and to see you smashing your training! See you in club soon! :)
Fantastic experience: I’ve been training in gyms which were leisure centres when I started since I was 15 30 years later I’m now training at Jett s , I absolutely love it I didn’t realise how old and dirty the gym I was training at was , I come here it’s clean friendly and have everything you need , I don’t care if your a professional body builder or starting out everything is here so glad I left my old gym and come here , it’s rejuvenated me to train more and harder again
Hi Lee, thank you so much for your touching review. I am so happy to hear that we have created a gym environment where you feel happy and motivated to achieve your goals. We pride ourselves on creating a friendly and inclusive gym for everyone so its great to hear that too! :) Have a great day, and we hope to see you in club again soon!
Negative experience: Terrible service from the staff “Meg” Just came in at 7:45 am for first time to suscribe with great motivation. Unfortunately how she greeted me was with no care and been very rude. Literally kick me out form the gym saying that couldn’t be there waiting until 8 am that they opened. Not a very nice way to start a inscription for a gym That has great recognition. I recommend to fill her up with some customer service or definitely find someone else with more care for their customers.
Hi Alvaro, thank you for your feedback. As was explained when your friend brought you into the club this morning, nobody was available to assist with your free trial request as we were unstaffed and Meg was with a paying client. We abide by our ‘staffed hours only’ training rules for non members for the safety of the club, staff, members and non members. As was explained, you were more than welcome to come back into the club at 8am for your free trial when someone would have been free to assist you. We do apologise for any confusion, but we do always make this very clear to anyone entering the club. Have a great day!
Fantastic experience: Most welcoming staff and truely my home away from home. Great layout and good quality equipment, always clean and excellent facilities all round.
Hi Brad, thank you so much for the kind review, its lovely to hear that the gym feels like home! :) Its always a pleasure having you in the club. See you in club soon!
Fantastic experience: Have been going here for a while and it has a great vibe. Meg is always up for a chat and to offer advice and Alice’s class on sat mornings are really fun! Best gym in Burleigh from my experience
Hi Brad! Thank you for your review. We are so happy to hear that you love training at Burleigh - its great to know you enjoy Alice's classes as much as we do! See you in club soon :)
Fantastic experience: Love coming here! The staff always greet me welcomingly, the facilities are neat and clean and there is a great variety of equipment/machines. You never have to wait long to use something. I was really intimidated to start going to a gym for the first time, but I feel at home here. Thanks guys!
Thank you so much for your 5 star review and for the lovely words Alanah. We really do aim to provide a friendly, welcoming environment for all and it's great to see you've been making such good use of your membership. We'll see you in the gym - The Jetts Burleigh Team :)
Fantastic experience: Thanks so much for your attention, I could work out in Thailand without any problem after your email, is great traveling and have the option to acces to your gym in a lot of places in the world
Hi! Thank you for your review, we love to hear that our members are able to travel and use other Jetts clubs globally with ease. Enjoy your travels and see you in Burleigh when you get back! :)
Fantastic experience: I was instantly welcomed by Meg and Alice. Nervous coming here as I have never attended a gym before and they made me feel extremely welcome. Took their time to show me around the machines and always have a second to answer any of my dumb questions. Would highly recommend anyone looking for their first gym or to change over from their current
Hi Aaron! Thank you so much for your review, its great to hear that you felt welcomed when signing up - its how we want all of our new and current members to feel when they come into the gym. You can always ask myself or Alice any questions you have about training... No question is dumb and we will always try our best to help! :) See you in club soon!
Fantastic experience: Great staff, great service, nice clean operational equipment. Relaxed vibe, a place that makes it easy to walk through the door. Thanks team
Hi Kenny! Thank you for your great review! We are so happy to hear that you feel comfortable in our club, we love a happy member :) We hope to see you soon!
Fantastic experience: I have been a member of Jetts Burleigh Heads for months now, and every day I am greeted by the wonderful staff who make me feel at home. The gym is always clean and filled with like-minded people who are there to better themselves. Meg has been a great source of information and has provided massive help in finding the best routine for me to truly improve myself. She has also emphasized the correct form for my training, not only to prevent injuries but also to maximize the benefits of my workouts. I couldn't be happier supporting Jetts Burleigh Heads, as they support and motivate me. It's honestly the best gym with fantastic people and all the equipment you need!
Hi Brian, thank you so much for your touching review. I am so happy to hear that we have created a gym environment where you feel not only supported but also motivated to achieve your goals. Our staff are always happy to help so its great to know our advice has helped to improve your training routine! :) We look forward to helping you reach your goals for many training sessions to come! See you in club soon.
Fantastic experience: Great staff and such an awesome atmosphere. Alice makes working out really fun!
Hi Dana! Thank you for your review, we are so happy to hear you are enjoying your classes with Alice! :) See you in club soon!
Fantastic experience: Good spacious gym, friendly staff and locals. Has everything I need to keep on top of my training and so convenient. My 2nd home!
Hi Glenn! Thank you for your review. We are very happy to hear that you love training at Burleigh, we love seeing you daily smashing your training! See you in club soon! :)
Fantastic experience: Jetts Burleigh Heads is a great gym with friendly staff that always make you feel welcome. The Saturday morning PT sessions are a great way to start the weekend. I’d recommend this club to anyone looking to improve their health, fitness, and overall well-being without breaking the bank! 5/5 stars
Hi Matt! Thank you for your review, we love seeing you and Lindsay in our Saturday morning group sessions every week. We pride ourselves on providing a well rounded facility for all health and fitness abilities at a great price, we are so happy you agree :) See you both in club soon!
Fantastic experience: I joined Jetts Burleigh this year after nearly 2 years out of the gym, so I was a little nervous about going to a new place as well as training under a new program using a variety of machines and training styles I hadn’t done or used before. The team is so welcoming and it’s a great supportive environment (while also leaving you to train and do your thing). I’ve asked staff on a number of occasions how to use certain machines and they’ve always been happy to help and take the time out to demonstrate and help me use the machines correctly. The gym is always clean, welcoming and has a great array of cardio, free weights and weight machines. Really enjoy heading to the gym and get there most days of the week.
Hi Laura! Thank you so much for your lovely review. It has been really inspiring to see you consistently training and improving daily. We love seeing your smiley face in the gym, keep up the great work. See you soon :)
Fantastic experience: Nothing but the best at Jetts Burleigh! Clean facilities, a wide variety of machines and an awesome atmosphere to train in! Has a real community vibe, awesome staff who are knowledgeable in all things fitness and they’re always up for a friendly chat. 5 stars all round!
Hi Josh! Thank you so much for your lovely review. We pride ourselves on our facilities and community so we are very happy to hear you feel the same! See you in club soon for a chat! :)
Fantastic experience: Great gym, use to go to world gym and came here with a friend and swapped instantly, its like world gym but no roidheads trying to molest you!!
Hi Jack, thank you for your review. We love hearing that our members are happy! See you in club soon! :)
Fantastic experience: The staff Meg and Elly are always so welcoming and friendly!! If you ever need any help they always are more than happy to assist. The gym is always clean and tidy. The members make it feel like a nice community. Wouldn't ever go anywhere else, couldn't recommend enough :)
Hey Ruby! Thank you so much for your lovely words, we hope that all of our members feel as comfortable as you do. We love seeing your smiley face in the club every night :)
Fantastic experience: Fantastic gym, great value for money. Al the equipment you could need. Staff are always very helpful and polite. Great sense of community!
Hi Allie! We are very happy to hear that you are enjoying training at our club and you like our Jetts Burleigh Community- we love it too! We look forward to seeing you in the club soon, have a great day! :)
Negative experience: Not good for under age. With them not giving u a tag.
Hi Noah, thank you very much for your review. We are sorry to hear that your experience with us was anything less than exceptional, we only want our members to have the best experience. Although we do understand how annoying it must be to not have full access, the safety of our under 16year old members is paramount to us. We hope that we have provided satisfactory staffed hours, in which you are able to train fully and safely under the guidance of our experienced Trainers. We would very much like to welcome you back to the club once you turn 16 and have full access. Have a great day!
Fantastic experience: Absolutely love training here! Staff are extremely friendly, equipment is always clean and a great vibe from other members!
Hi Lindsay! Thank you for your lovely words, we love a happy member. Have a great day and see you in club soon! :)
Fantastic experience: I’ve been going to Jets now for app 9-10 years. I have my own PT who keeps me motivated & reminds me of how important it is to keep moving. I attend 3 days a week. I’ve also made a lot of friends there which is great. Thank you Jets for keeping me going
Hi Sue! Thank you for your kind words, we are so happy to hear that after 9 years you are still loving our club as much as we do. We love seeing you smash your workouts with Otto every week! See you in the club soon. :)
Fantastic experience: Friendly lovely staff who are extremely knowledgable and treat everyone of their clients who vary in age and fitness with respect . Clean gym with great equipment. Members are all nice and have a great community culture. Its a fun and enjoyable place to workout even for those of us who aren't fit.
Hi Brad , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team and members have made your experience fun and enjoyable! We look forward to seeing you again soon!
Fantastic experience: Staff are friendly no big crowds plenty room for training.feel relaxed no body judging how you train or look.good atmosphere. Very happy.
Hi Mark, thanks for the positive feedback. You have been an inspiration to many other members & it's always a pleasure having you in the gym. See you soon.
Negative experience: The female manager runs the gym like she is a the governor of a correctional facility; treating members with disdain. If you forget to bring a towel she will harass you to buy a Jett’s towel otherwise you cannot train.
Hi Ant, Thanks for taking the time to provide feedback. Part of our commitment to our members is to provide the best facilites possible & good cleaning and hygeine practices are high on their list of expectations. So it's great for our members to read that our staff are following up on towel use while on shift. We are always happy to welcome guests to Jetts Burleigh, but please understand you will need to follow club policies and match the standards set by our members.
Fantastic experience: Staff have been awesome helping me stay motivated and reach my set goals
Hi Ryan, Thanks for taking the time to review us. Congratulations on your results to date, well deserved given the effort you have put in. You have inspired other members with your hard work & dedication. We are looking forward to helping you reach the next level!
Fantastic experience: Great gym, has all the equipment you need and a good layout. Well operated gym, staff are friendly & the PT’s are very helpful & knowledgeable.
Hey Roy, thanks for the kind review, always a pleasure having you in the club. thanks
Negative experience: Being honest the franchisee operator for this location is a little out of his depth and isn't capable to respond to incidents effectively, hopefully jetts will provide training and support to him as this inexperience lowers the overall usability of the gym.
Hi James, Happy for you to contact the club & book a time with the business owner to discuss any issues you are having, thanks again & have a great day.
Fantastic experience: Clean gym, good facilities
Hi Bec, thanbks for the great review. We are glad you are enjoing your time training at Jetts Burleigh and look forward to seeing you soon.
Negative experience: Daniel
Hi Dan, we would love some more feedback to gain an understanding as to why the 1/5 start review? Thank you
Fantastic experience: Get a great workout in, at your own pace, in your own time, 24/7... Brilliant trainers when you do want or need some advice too....BRILLIANT!
Hi Martin, thank you for taking the time to provide positive feedback about your experience with us. It is a pleasure having you in the gym. See you soon!
Fantastic experience: Talking to Luke a couple of weeks ago , I have been going there for 7 years, Great staff , equipment all facilities could not ask for anymore, Thanks you guys
Thanks Craig, it's great to read that you are enjoying your time training at Jetts Burleigh. It has been a pleasure having you as a member of the club. We look forward to having you in for many more workouts to come. See you soon.
Fantastic experience: excellent gym, has everything you need & always clean. Freindly staff & members
Thanks for the great review mate, pleasure having you in the club. We look forward to seeing you again soon.
Fantastic experience: good gym
Negative experience: Called in to see about joining the gym today as I was thinking about moving to a gym closer to where I live.. Was served by a somewhat disinterested young lady. Did not offer to show me around but just asked what I wanted. I said that I was thinking of changing gyms and would like to know prices for this one. She told me $29.90 per fortnight. I then asked how much it was for 12 months in advance. She initially said $750 but then looked up a book and said $695. I said that was pretty expensive compared to other gyms and last time I asked (a year or two ago) it was around $500. I was then informed that the cost of living had increased ed hence the cost for 12 months in advance had gone up. I told her that I had a quote from another gym for $450 for 15 months in advance and she just said that I should go there then. I said you are really not in the market at that rate. As I was walking out she remarked "You really should change your attitude" My reply was "gee you must sell a lot of gym memberships if you speak to everyone like that". Needless to say my business will go elsewhere.. The last time I enquired at Jetts it was a different story and I was treated as a potential customer (by someone different) and that person really tried hard to get my business. Thank you for your reply. There are always 2 sides to any story however I also visited 4 other gyms (World, Snap, Anytime Fitness and Global) with a similar inquiry and did not get told that I had an attitude problem. They explained their fee structure by telling me the advantages of joining with them (great service, great equipment, good classes etc) and that the Covid-19 cleaning requirements also added fairly heavily to their operating expenses. Having been a gym owner quite some time ago and being a personal trainer and exercise physiologist (now retired) I have been in and around gyms for many years. First impressions count in any business but more so when there is a lot of competition. I always work on the basis that if I get poor treatment before I spend my money then it will not improve once I do actually spend it. I am sure that your gym has its good points but in this instance my wife and I will be joining one of your competitors. We were actually happy at the gym we are at but just wanted to move to one a bit closer to where we live and there are quite a number to chose from in the Burleigh area.
Hey Robert Thank you so much for taking the time to review us....an extremelly disappointing in the experience you had! That being said, we do appreciate that you have provided us some feed-back that we can now address & use to improve our customer experience in the future (yours included if you wish to give us a second chance!). The average cost for a 12month advance membership is $649 which usually does have a joining fee also of $89 which would bring the membership cost to $738, however the lesser fee applies due to the current months deal, which is what the staff member would have been explaining. We do have our set fees and prices as we are a national gym following protocol from the higher powers that be, if you would like to compare what we can offer in comparison to the other gym you enquired about we would be more then happy to discuss your situation with you. We do pride ourselves on setting the bar for exceptional customer service and I am sorry you had a bad experience, the staff member has been spoken to, albeit the story is a little different, by apologising about her attitude, more then happy to have a chat further about the issue if you wish. All the best on your fitness endeavours and sincerest apologies!
Fantastic experience: Good value gym.
Fantastic experience: Excellent all round.
Hey Nat, thanks for the review, we love it. Great to see you getting stuck into, see ya soon.
Fantastic experience: Staff super friendly, great place to workout,
Thanks Melinda, we love happy members, good to see you back at the GYM & straight back into it. Have a great day
Positive experience: Busy in the mornings and small floor plan. Has everything you need.
Fantastic experience: Love the atmosphere. Good place to pump some metal. Music they play is a little annoying though
Thanks Jake! Sorry about the music haha everyone loves to wear headphones anyways :)
Negative experience: Came to this gym with a friend and got treated like a couple of kids for wanting to look for a trail for my friend and got asked to leave when my friend didn’t have a towel... aswell as my friend has been a PT for years and twice the size and experience of the male PT that was at the counter never have I seen this behaviour at any Jetts before and when asked if we could use the paper towels and spray provided he said “sorry we are really strict about that here” absolute toss head I’ve been with Jetts for 4 years!
Hey Peter Thank you so much for taking the time to review us....albeit, less than what we would usually receive. That being said, we do appreciate that you have provided us some feed-back that we can now address & use to improve our customer experience in the future. Given that you have been a member with one of our other clubs for 4 years & your friend is a PT with “years” of experience, we were very surprised to hear that both your friend & yourself were unaware of our requirement for the use of GYM towels. We can assure you that this is not a new requirement or subject only to Jetts facilities, on the contrary, GYM towels are required (& have been for many many years) in almost every GYM world wide. We would also strongly disagree with your comments about the team member you spoke with. We can confirm that the team member in question is in fact, NOT a “toss head” Happy to discuss in detail should you have any further questions.
Fantastic experience: Really good!...but since new management that is brilliant the place has never been busier :( which is good for business but bad for the mirror staring people increase.
Fantastic experience: I just want to thank Luke, who manages the gym at Burleigh,. He has the responsibility of making sure everyone hss a great experience while managing many personalities & you certainly get that in a gym atmosphere, from those who feel entitled to those who feel intimidated. My son has a brain injury & has been attending this gym regularly for the past 5years. Luke has had to deal with his emotional ups & downs & complaints from people who are much less understanding & feel entitled, & he's been very understanding & tried to facilitate everyone. I am very grateful & wish his patrons were as understanding. This guy is a great manager unlike the Robina Jetts supervisor.
Thanks for the review Tac, we will pass on your kind words to Luke, have a great week.
Fantastic experience: Absolutely fantastic facilities great staff
Thanks Bill, it is a pleasure having you as a member. We look forward to seeing you soon.
Positive experience: Not the best gym but still good for the price. Could use a bit more equipment or more of the same but still a good atmosphere
Positive experience: Good selection of equipment, better than palm beach Jetts
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