Fitness First Erina Fair

Negative experience: Scammers they renew contracts without your approval have asked them multiple times to cancel my membership they give me a different excuse every-time and still charge me this has been ongoing for 4-5 months now.

Fantastic experience: Looked at a few gyms before joining, FF at Erina best equipped, best facilities, best atmosphere, very professional.

Fantastic experience: Staff have been kind, helpful and encouraging. This means a lot to me, thank you

Negative experience: I’m one of ur members for the last 18 months at least Giving u this bad review coz ur bad system u work on I got new card coz I lost mine somewhere in the gym and I paid for it Since then no one of the crew could fix it or let it work normal and lock and unlock the closets For the last 10 days every day I had to waste 10 mins go and back to activate my card to lock on my valuable stuff for at least 2 3 times to make it work I dt know if it’s bad system or …… And when machine goes out of order take ages to fix And I’ve been complaining for the last 10days as well for 3 of the crew pls put a not in the steam room says don’t add and vix to mint liquor to the steam I dt know who does that but nothing change I thing that’s enough to understand why many members already left to IMF

Negative experience: Liars thieves and rude as.. Trying to cancel my contract that I unfortunately signed not realising I was been locked in for 18 months. Paid 200$ up front and never have I used their gym. Now they steal from me monthly and block my numbers. I'm a veteran on a pension and would never agreed to 18 months of anything. Stay away from these dodgy exploitive people. Especially Matt the manager.

Negative experience: Very unfriendly staff. Generally the atmosphere’s too cold and unfriendly. Both staff and members are so unwelcoming once they realize you’re outsider. Overall, very disappointing

Fantastic experience: Great place to visit and train staff very respectful helpful

Fantastic experience: First time going to the gym and absolutely loved it. Awesome greeting! Amazing equipment and a very clean change room. Thankyou to all of the staff members that take their time to clean these facilities and for helping the gym feel like a little community :)

Fantastic experience: great gym, great staff and good sauna at the end

Fantastic experience: I have been a member of Fitness First at Erina Fair for a few months now. I found the facilities here to be generally better than other local gyms with more options on equipment and a bigger range of classes to consider. The staff (Matt and the lovely ladies) are always happy to help with any enquiries and provide assistance if required. From what I have observed and experienced the PT's are all friendly, approachable, knowledgeable and focused on facilitating their clients gaining a valuable start on their personal fitness journey.

Fantastic experience: Good gym. Nice facilities. Steam room and sauna is great to have.

Fantastic experience: I really enjoyed my 1st visit to the gym this morning, nice friendly greeting as I entered the premises. The staff are super friendly and helpful. Looking forward to my next visit

Fantastic experience: Love the gym, great equipment, good classes. Really enjoy the sauna and steam room.

Negative experience: Just received a phone call I guess was regarding trial membership i was enquiring about so i answered the phone and the bad language coming from the other end was disgusting that’s before i even said hello and then i said wow what??? They hung up straight away I was gobbed smacked Might go somewhere else i think

Fantastic experience: Matthew helped me out with a fitness assessment today which I required for my health fund. He was friendly, helpful and informative about my health, the test and the gym. The staff at the front counter were welcoming and warm as well. Thoroughly enjoyed my visit! Cheers to Matt.

Positive experience: I like coming to Fitness First Erina as there is plenty of equipment, the air temperature is always perfect , the staff are friendly and the facilities are clean.

Fantastic experience: Great Pump classes, great instructors & nice community spirit! ❤️

Positive experience: We enjoy this gym, there are a number of classes, great trainers and instructors. Staff greet you with a smile. It's a pleasure to keep returning here. Would love an upgrade like reformers into the gym. Overall we love going as a husband and wife together at classes.

Fantastic experience: Great equipment and lovely staff, best gym I’ve been a member of

Fantastic experience: Great gym and service! Really enjoy the friendly atmosphere and facilities!!

Fantastic experience: Good size Gym with great range of equipment and hasn't been too busy yet.

Fantastic experience: Best shop at Erina Fair.

Fantastic experience: Lucky to be a member, such a great Gym, they care about their members.

Negative experience: I didn't go here

Negative experience: The highlight of this visit was Alex upon arrival, Went for a trial 6pm weekday, no one uses towels paper towels or wipes at all! no one unracks there weights, so if ur female be prepared too warm up putting 180 kg away first.

Fantastic experience: Compared to other Fitness Firsts I go to this one is the best. It’s big, never too crowded, well kept and maintained and friendly staff

Fantastic experience: This is a great gym, caters for all fitness requirements and the machines are well maintained, the FF team always friendly and helpful, plus if u pay a little extra it is 24 hrs.

Negative experience: Never been their.kool.

Fantastic experience: I am so impressed with this gym. I was waiting to find a gym that had classes, sauna, good equipment etc and this ticked all the boxes. The club manager Graeme was so beyond helpful signing me up and even gave me a tour around to make me feel comfortable. All the staff are lovely and my first two weeks have been so wonderful. Thank you so much!!

Negative experience: The personal trainers make this place so uncomfortable. The bald one in particular. I’m writing this as I sit here after he just took my equipment for his client to use. They seem to believe they’re above the rest and have a right to look you up and down, judge and use equipment as they please.

Fantastic experience: I enjoy spin class 3 days of a week. Trainers are awesome!! They always assist with new member to set up the bike if it's their first time doing spin class. staff are friendly and greeting to me when I walk in to the gym. I am happy going to the gym!!

Fantastic experience: Great team of people with all the facilities & equipment you would need for a thorough workout. Sauna is an added bonus for relaxation & recovery !

Fantastic experience: The FF team at Erina are always welcoming, professional and helpful. I feel that they genuinely care about the members and want us to enjoy the experience. Loads of good, functional equipment, a reasonable variety of classes and excellent class instructors who provide modifications so you can work at your own pace, whilst still progressing your fitness. I really enjoy the community feel to this club and this is led by the staff and management.

Fantastic experience: Great gym with a great environment & staff to help you get the most you can out of yourself.

Positive experience: I love catching up with my personal trainer Amanda. Amanda has my best interests at heart and I have seen such a difference since training with her. I only go a couple of times a week to Fitness First Erina and I really enjoy it. Fitness First Erina caters for all age groups and even oldies like myself feel comfortable enough to train there. One small issue maybe they could work harder to keep ladies toilets cleaner.

Fantastic experience: I love this gym, is it such a happy place and everyone is genuine and friendly, there is no hierarchy of whether you are fit or not, everyone is there for their own reasons. I wish to point out one amazing yoga instructor Emma. Not only is she an amazing instructor, she is genuine and caring at every class. I have tried other classes but this lady is worth her wait in gold. Do not ever let her go. Love you Emma

Fantastic experience: A great experience - clean gym, fantastic service - thank you Mel (Super Star) and team!

Fantastic experience: Mel and Lauren are super helpful and if they aren’t working I don’t come. 10 stars.

Fantastic experience: Great staff, convenient location and a good selection of group classes. I would definitely recommend!

Fantastic experience: Wow! The pool makes it!

Positive experience: Pretty old equipment could do with some love

Fantastic experience: Very professional staff. Helped me achieved my goals as desired. Personal trainers are all very qualified and their skills cover all needs as every trainer is unique and specialised on different areas . Classes are always fully booked due to high demand as the gym has really good coaches to deliver the best outcome. Very pleased I have joined a year ago.

Fantastic experience: Very friendly staff, great range of equipment.

Fantastic experience: GREAT one on one assistance with your workout

Fantastic experience: Great place to work out and great service. Highly recommend.

Fantastic experience: Thank you Fitness 1st at Erina Fair! The staff are super friendly and the Centre is very convenient, with easy undercover parking with plenty of spaces. No wasted time looking for a parking.spot! A very good atmosphere and Super Sparkling Clean - everywhere!. Plus so much variety in the activities on offer that are guaranteed to suit every Body and every Need! The change rooms are extremely convenient, with multiple lockers all keyed to your membership card - so there is no extra charge as in some facilities. And when you bump into the staff in the shopping centre, they make you feel welcome and part of the team. Being located within this very large shopping centre is such a bonus - as when I left my sauna thongs at home and only had to go up the escalators and purchase another pair at a very reasonable $8.00 - much better than travelling all the way home to get the others and then back again. Plus there are plenty of good places to meet up with friends for lunch after a workout ! Thank you to ALL the staff at Fitness First and especially to Layton who goes out of his way to be helpful and friendly! A great place to stay fit!

Fantastic experience: Good range of exercise equipment

Negative experience: Expensive

Fantastic experience: inside of shopping center and new equipment in the gym with 24 hours unlimit

Positive experience: Very good set up with loads of options

Negative experience: Gym is open for the vaccinated only , takes everyone’s money again regardless of “status” Erina gym was good maybe 20 years ago, times have changed and gyms get updated , except fitness first Erina. No wonder Tuggerah didn’t last.

Negative experience: Can't even contact the club, website has been changed so you can no longer access any of your own details, payment options and freeze

Fantastic experience: Amanda Turton great personal trainer

Fantastic experience: Accepts Fitness Passport, Clean, and full of space to socially distance, plenty of hand sanitizers, equipment wipes all around, modern equipments, and best of all, staff are courteous, polite, and service with a smile.

Positive experience: Initial reaction, looks nice and professional. Staff are very attentive at the desk and showing around the centre. At closer, first visit on my own though, the bathrooms aren't too great, showers a bit but I don't use them so doesn't impact me so much . The lockers didn't seem to work either. But I was in too early to ask staff for help. Equipment and the space is very impressive though. 4/5 stars so far. 5/2021

Negative experience: Writing a review on behalf of my partner. My partner has been a member with FF for nearly 10 years, and only recently has been visiting Erina FF occasionally. Staff are always creating issues. Their opening hours never reflect when they are there. They choose their own opening and closing hours. Staff today came across very rude and uninterested to assist us. They stare at you with judgemental stares when you try to walk into the gym 10 minutes before staff closing hours (but they’ve already locked the doors). They need to learn basic customer service skills. Also, they charge me a different amount for a casual visit everytime I train with my partner. One time it was $15, then $20, then $25, and then $30.

Negative experience: If your looking to sign up at this gym and plan to use the SAUNA regularly DO NOT SIGN UP! It is constantly OUT OF ORDER and SLOW TO BE REPAIRED, it is a common occurrence for it to be turned off for weeks at a time without NOTICE. Save your money and avoid it if you like to use the SAUNA.

Negative experience: Shocking staff, and filthy showers

Negative experience: Been on hold now for 15 minutes. Edit: 23 minutes. Edit 2: had to hang up and buy more credit. Edit 3: phone battery died. Not sure if anyone actually works there?!?

Fantastic experience: I like this gym.

Fantastic experience: The Tuesday morning body pump class is amazing! This club is a great place to work out at with a great vibe! Staff are friendly and welcoming and the club is always clean and tidy. The managers have always gone above and beyond whenever i have needed something!

Negative experience: Decent gym except for basic hygiene standards. No hand sanitiser at entry and exit point for months, including all through flu season. I made a formal suggestion which was ignored, and then addressed it with a staff member who advised they were waiting for it come in (Coles is 20m away). I rarely get sick but have caught a cold 3 times since being at the gym for only a couple of months. I’m now signing up to les mills on demand so I can do the classes from home to avoid picking up viruses from the gym which could simply be avoided with basic hygiene - providing hand sanitiser at the entry point. I regret signing up for membership here as I’m going to be paying for both the gym membership and les mills on demand. Secondly, pump class gets so over filled way past the capacity of the room one the days they only have one pump class. They clearly need a second pump class each day but not willing to put a second one on On a positive note they have some good pump and attack class instructors. I wouldn’t recommend a gym membership here.

Fantastic experience: From my experience, nice friendly staff, plenty of equipment to use, and great location.

Negative experience: Good cardio equipment, but free weight gear is old and needs to be replaced. Friendly enough staff, but make them write everything down when it comes to your account. I was only going to be in town a short time and asked a staff member what was the most cost effective way to use the gym for six weeks. Based on the staff members recommendation I signed up for and cancelled a three month membership on the same day. I paid for my projected usage up front and stopped going after the six week end date indicated by the staff member. Following the termination date the staff member gave me I was charged the remaining fee for the three month period in addition to a cancellation fee I paid at sign up. I contacted them on two different occasions and was told my account was cancelled and they would look into refunding the additional fees and was told they should not have come out of my account. On the third contact I was told I never provided documents showing I was moving out of town and they would not issue a refund. However, at signup I was told the cancellation would be processed without it. Following verbal and email exchanges it is very apparent they never intended to do anything but charge me for the full three month period - despite what was said when I signed up.

Fantastic experience: I love the yoga classes. Great instructors. Good value with membership rates. All age groups here at this friendly gym. Great choice of group classes every day, plus all the machines and equipment you expect. This is a 24 hour gym.

Fantastic experience: Great place to workout and very friendly staff

Fantastic experience: The best gym! The cardio studio is awesome the machines are so modern they even have in built fans and tv screens. The space is huge and clean. A large range of equipment.

Negative experience: The place has more potential but they need good staff to take care of this gym.

Negative experience: The staff never engage whoever manages this club needs to teach people how to greet people

Negative experience: Cool gym but if you need to use the crèche for your child- don’t - unless you want your child to get every sickness! They accept sick children with zero care for the children who are not sick. I’m now paying for a membership I can’t use because I’m a stay at home mum and they don’t care, just want the money. Turned off FF for ever!!!

Positive experience: Fitness First could have much more potential. Fist off Fitness First gyms don’t supply antibacterial wipes to clean equipment after use, resulting in dried up sweat on equipment, sticky machines, and sticky handle bars. Google Rino virus. Secondly; The gym floor is consistently untidy. The locker room at the Erina Fitness First are private electronic cupboards but are missing a lo of coat hangers. The Erina fitness first has two sauna rooms one steam, one stone. The steam room is my favourite when it’s working properly. The staff on site are friendly in a small talk way if that, some staff can be quite rude ( I have only meet three staff members at this gym that give me extra motivation before/after my workout). Over all plenty of room for management improvement at the Erina gym . Also worth to note Fitness First a log book isn’t handed out to you after sign up to track progress and the Fitness first app is as useful as the logbook .

Fantastic experience: Large gym with plenty of space to work out - rarely gets crowded. There is a large steam room and sauna which are very relaxing after a long day. Staff are friendly and knowledgeable. A+

Positive experience: good facilities, the ladies that work at the crèche are really lovely and friendly.

Fantastic experience: Great place, good equipments and friendly staff.

Positive experience: Needs a decline bench, otherwise good.