Zap Fitness 24/7 Clayton

Fantastic experience: Amazing

Positive experience: Gym is good , machines are good but there is a gym trainer, who has such a bad attitude towards people who are not taking personal training from him ‘jacky ha’ all the members deserve professional treatment from a gym employee and this was not at all expected from such a great gym franchise. Also to be noted I’ve been a member of this gym for 2 years but never had such an experience .

Positive experience: This gyms fire, the modern equipment and friendly, knowledgeable staff give off a great atmosphere. Clean and well-maintained, it’s perfect for all fitness levels. Highly recommended

Fantastic experience: Wow! This place is awesome! I've been training in Zap since it opened, it's a second home for me. Great friendly staff with high end training equipment. If you get the chance, Jacky Ha! Is an amazing Personal trainer very professional and great energy to get through those tough workouts. Highly recommend! Keep up the good work guys!

Fantastic experience: Cheap and have all equipments

Positive experience: I love this gym, the equipment is great, staff are helpful and it's in a good location. My only complaint is that I wish they hadn't removed the frosting on the windows: it gets really hot at the machines at the front now, especially on sunny days around the middle of the day. The black vinyl on the machines heat up in the sun too. I also much preferred the privacy that the frosted glass offered, especially with the adductor machines facing the window. I really hope that they reinstate the frosting before next summer rolls around!

Fantastic experience: I found this one if the best Zap gym, lots of machines in good condition! Weight area is spacious with many mirrors. Always clean and tidy. It has deadlift and squat area, it counts with an Smith machine, bench press, a TRX station, and plenty of cable operated workout station. And many cardio alternatives! Parking available! Highly recommended!

Fantastic experience: Levels above all the other zap gyms in the south east. First class tread mills that have a setting which allows you to virtually hike through some of the worlds most beautiful locations, it’s a trip, so well worth a trip.

Negative experience: no working weight scale machine and gym is seriously lacking many facilities .even after informing them about it ,they neglect it . please don't join it ,as it isn't worth your money .their punching bag is designed to cause injury . this gym is unsafe. Edit: company refused to fix theses issues ,even after explaining it to them.

Negative experience: Very small gym, I did not end up going as much. I wanted to cancel they said I am on an 18 months contract, costs me hundreds to finish the contract. I was not aware of this, everyone: read the fine print, really feel scammed, not a great expreinece. Update: I cannot reply in comment, I called that number and got the same response.

Fantastic experience: It's been a great location for gym. Have been there for more than 7 years

Negative experience: I visited Zap Fitness Clayton on 11/7/2023 around 5.30pm to start a gym membership and did not get a great experience from the staff working there. She just opened the door and walked in without even greeting or listening to me, atleast need to be a bit welcoming to the people right. I walked in to enquire about the plans and she just pointed out a card and said details are there in a not so good manner. I asked few questions on the plans and she just gave rude one word answers. I was not even offered a gym tour nor got the urge to go around after this experience. I thought of joining with my wife, but after this experience, I can't even think of walking in again or joing this gym.

Negative experience: ABSOLUTE NIGHTMARE OF A GYM! Believe me when I say, this gym's customer service is beyond terrible. I've made countless attempts to cancel my membership, but it seems like they couldn't care less about their customers. Last month, I had a conversation with one of their staff members, begging them to terminate my membership. They assured me it would be taken care of within a few weeks. Well, guess what? It's been weeks, and I haven't heard a single peep from their incompetent membership team. Not a single email, not a single call. Up until now, they're still charging my account. It's an absolute nightmare trying to get in touch with them, as if they're intentionally avoiding their responsibilities. Save yourself the trouble and stay far, far away from this gym. Trust me, joining them will only bring you endless frustration and disappointment.

Positive experience: Not bad. It could use more equipment for sure and many of the bikes and treadmills are in bad shape. But the staff are nice and members are good people.

Fantastic experience: Best quite gym I've been too

Positive experience: It's like good and affordable The actual Clayton store is a bit old and equipment reflects it Maybe average upkeep of bathrooms and toilets. The customer service is always good.

Negative experience: Worst payment method ever. They are going to charge you every week with a fine which will be accumulated to a whopping sum and you will only be notified when it comes to the end of debt collection. Beware guys!

Positive experience: Good and clean gym with friendly staff. Few of things that can be improved are: -20kg barbells can be replaced with new. Old barbells are bent and have no grip on them. -Water tap speed is so damn slow. Takes ages to fill a water bottle, especially when someone else is waiting on you. -More foam roller can be added. Only have one roller which remains engaged.

Positive experience: Good sized gym with decent equipment. The barbells need to be replaced though. 2/3 20kg barbells are bent and their knurlings have worn out.

Fantastic experience: Great gym with friendly and helpful staff, decent equipment and it's kept nice and clean. A perfect local gym to help you get fit

Fantastic experience: - Equipments are pretty good for an amateur like me. - Friendly staff - Neat and well maintained - Quite a few parking spaces available, though not a lot. You can park on the nearby streets if needed. - You'll need to visit a few times to get a hang of when it's busiest. I hence avoid Monday evenings which is pretty busy.

Fantastic experience: I like 24h open facility. I usually go late evening, no crowd at all. Enough equipments to do overall workout.

Negative experience: My membership ended somewhere in October as I had taken 1year contract, still they are withdraw money even though I am not using their service. Tried contacting to talk about it, Wrote mails, called several times, couldn't connect to noone. Most unprofessional service I received recently. I have no idea how to get someone to talk to me to cancel my account. The most unprofessional way to handle customers. I hope someone would read this, and change the way Zap function.

Fantastic experience: You can find all of your expected equipments

Negative experience: Zap has the worst customer service. Their only priority is collecting money from members. Zap members at gym says they can't do anything on cancellation and that I would have to contact customer service and customer service doesn't respond. My membership was supposed to expire on August 2020 and I had no intention to continue after the period. However after lockdown membership renewed automatically and I get the worst customer service when I try reaching out to them regarding this unprofessional auto renewal. This doesn't seem fair to a customer who signed up for a one year contract. @Zap, Give respect to the agreement and don't auto renew contract after agreed contract duration. Highly disappointed.

Negative experience: Uttar useless. Very poor communication. Unable to contact when needed . Gym is closed at some days without proper notice. I do not recommend this gym at all.

Negative experience: Avoid Zap if you can. My belongings were stolen at the Carnegie gym. Someone took my bag into the shower room and left it in there. They are telling me that they cannot find any images for the suspect. There was a bag when the person went in and no bag when he/she came out. How hard it can be?! The video was deleted without sending to police. No one seems want to help. The staff attitudes were reluctant. No follow up calls at all unless I call first. NO customer care at all!

Positive experience: Booked a trial session during their staffed hours and no staff were there. Waited 20minutes and one finally turned up. Gym was ordinary, could use more lighting.

Fantastic experience: Good value for money

Fantastic experience: Ample space with quality equipment.

Positive experience: I have received the call from the head office, issues are sorted. They are responsive.

Fantastic experience: My favourite Zap gym. Nice and big. Easy Parking

Fantastic experience: One of the best zap fitness Centre, having all the equipments and very well maintained!

Fantastic experience: It’s a great place to workout not too much busy

Fantastic experience: Friendly staff, clean equipment, 24/7. What more could you want. The people who go here are fine too. Not too dodgy. Proper squat/deadlift racks although very limited but better than most chain gyms I've seen. Overall nice place.

Fantastic experience: I love this gym, decent equipment and friendly staff.

Positive experience: It's a good 24/7 gym, pretty much what you'd expect. No classes offered, but has personal trainers if required. Sometime can be rather dirty and messy

Fantastic experience: Not much crowded, and have lots of tools in a good condition, you can find a good experienced trainer from there.

Positive experience: Your pretty much standard and well-built gym. Receptionist was helpful till her extent of knowledge and also cleaned the equipment when no one used it.

Positive experience: Good range of isolation machines, free weights and barbell equipment. Clean and friendly.

Positive experience: Very flexible, neat and clean

Fantastic experience: Great place to start at early morning

Fantastic experience: Good For health

Positive experience: Only advantage it is 24/7

Fantastic experience: It's awesome

Positive experience: Good equipment, just not enough of them

Fantastic experience: A well balanced 24-hour facility. It's generally clean most of the time with a wide range of Cardio equipment, Hammer Strength equipment and cable machines. The club also has one Stretch area, another area to use ropes & sleds, a boxing bag and plenty of parking for its members. Dumbbells also go up in weight by 2kg rather than 5kg compared to most standard gyms.

Positive experience: A gym without a bottle-less water fountain to drink from. Odd.

Fantastic experience: All good .*****

Fantastic experience: you can use all brand new and excellent machines at a low cost

Fantastic experience: Great facilities, new, clean, not too crowded, great value