Anytime Fitness Hornsby

Negative experience: My partner was keen to join and submitted an enquiry a week ago but has since been contacted by a total of 27 phone calls, including 7x today alone. To try and engage one or twice, I totally understand, but this is borderline stalking. Understandably, he is no longer interested and will look elsewhere.

Negative experience: The toilet is always dirty everytime I go in the gym. Today was extra dirty. Even the weights area smelled like urine for some reason. For a gym that is more expensive than others, much stricter with rules, but with smaller gym area, cannot afford to hire a staff to clean. Also, i do not understand how some members are messy when using the toilet.

Positive experience: It's quite good. I don't mind this gym. Some or the machines are a bit old but that's okay. Good place to train.

Positive experience: Tiny gym, no equipment during popular time. Convenient location and the price matches the demand, no complaints there. But 4 weeks notice period to cancel is a bit scummy

Fantastic experience: During the day is not too busy which I like.

Negative experience: Used to be decent. Today I realised the poor shape of the equipment, the lat pull down leg pads fall right off the bars now, pretty poor. I was going to rate it a 3 until I noticed the state of the bathroom. Mouldy photo attached.

Negative experience: "Horrible customer service from Hornsby. They were friendly and responsive when I first joined, but when i cancel, they completely ignored my emails for over a week. When I went in person, he was unhelpful, claiming they couldn't do anything and that all their policies were set. They didn't even notify me about the 30-day notice period. He didn’t listen to customers at all and do whatever he wants. The worst customer service experience I've ever had."

Negative experience: REPEATED UNAUTHORISED CHARGES & Terrible Customer Service. Despite pausing my membership, I was continually charged with no resolution from their end. When I finally terminated my membership due to these ongoing issues—charges still continue to appear on my card TWO MONTHS post-cancellation. Despite Club Manager Lachlan confirming both the pause and termination, the problem was never resolved internally. The situation became impossible to resolve directly with their staff, forcing me to dispute the charges with my bank to stop the ongoing deductions. Staff was very unresponsive and unhelpful throughout the process. Gym is small, lacking equipment & always has things broken.

Negative experience: Absolutely terrible customer service from the gym including the Club Manager Lachlan. I wanted to pause my membership because I was going overseas for an emergency at the start of February, and I called them over 10 times, texted their numbers over 15 times, Instagram messaged and DMed them and got completely ghosted for over a month. (how is this possible when there are workers everyday?!) During this time I was still getting charged and had to repeatedly try and contact them even though I was overseas... When they finally replied (ONE MONTH LATER) , they told me they were sorry and Lachlan said "Apologies for the delayed response. I have rectified your original freeze request." Then SIX DAYS LATER I GET A $119.50 CHARGE and a $7.50 charge for "missed payment" even though I have supposedly paused my membership for a whole month already. I tried to call about this again, no pickup. I was very confused why they never once picked up my calls - when it was always staffed hours. So I tried to use someone elses number and they picked up INSTANTLY. (Even though I called just before that, and in total I've called ~20 times and not once they've picked up or returned my call). Call it a coincidence or not ... Absolutely unbelievable service and a huge waste of my time trying to get my gym to do something as basic as pause a membership. If can be avoided, DO NOT MAKE THIS YOUR HOME GYM..

Positive experience: pretty good tho kinda busy on Mondays and it's got 2 floors which is w

Negative experience: There used to be a broken scale and now that’s not even working, it’s all the while other clubs (Anytime) have InBodyScan! And now the cable pulldown knee rest is broken. Dear club manager, if you see there are so many negative comments, it doesn’t necessarily mean people are ungrateful or have personal problems with you. But it rather means they pay an amount for their membership for something in return and it’s their only option in their vicinity, but you don’t bother taking the responsibility of maintaining a proper gym. Please get your act together!

Fantastic experience: Nice gym, but fix your Aircon. Its hot inside here.

Positive experience: Although the machines here are old, they have a number variety of machines.

Negative experience: Stay away from this gym and its management. They hired a crook who sold me an “illegal membership” in their own words and now throwing their T and C in my face. Still battling out for a just compensation.

Positive experience: Alright local gym - vending machine is garbage if you're after a quick pick me up as it doesn't work or is ever stocked - small but there's an extension which has been in the works for a while. Rotisserie door for staff, I've been going there for five years so I've seen a fair few faces, overall it's alright, serves its purpose.

Positive experience: Equipment range Equipment quality Vibe Cleanliness Ventilation Showers/change rooms Layout Noise A very small gym with only one shower that's often very unclean. No real dedicated stretch/area. Very little realestate for viewing mirrors. Does have good range of machines and weights. Convenient parking around back.

Positive experience: A little small but has what you need. No hip adductors or hacksquat. 2x squat racks plenty of benches. 2x cables and assorted weighted machines. Dumbells to 50kg. Standard cardio machines.

Fantastic experience: I've been having a great time as a member of this gym! During staffed hours, the staff are friendly and helpful with any questions you may have. The environment is kept clean with amenities tidy and organized. It's never been too busy during my visits in the late morning, with only a handful of members during that time. Personal training is offered here as an option as well, which has been a nice experience to take part in. Overall, it's a nice and inviting environment to work out in!

Negative experience: Bad Impression to me. I joined this fitness and for some reason to travel overseas, I had to cancel it. After 6 months today, I see some deductions in my bank account from them. Without notifying me, how can they direct debit my account? On phone conversation, they say the cancellation policy for 1 months upfront payment. This is really ridiculous. Dont go this gym. Dont recommend.

Fantastic experience: Girl at the front desk greeted us very nicely. We were visiting from another gym and just passing through the area for a quick workout before lunch. Not sure of her name I think it’s Jess. She was very polite and helpful. Equipment in this gym is great too. Well done team

Fantastic experience: Although the facilities are a bit small, the staff and overall cleanliness is great. Props to Aaron - top bloke

Fantastic experience: Bigger an better

Negative experience: Unfortunately underwhelming. Sure, it’s convenient send accessible. However, with broken equipment and an argumentative manager who insists on being right, I’ve gradually become uncomfortable. I since cancelled my longstanding membership with AF and gone to a more expensive gym with less convenient hours but with good customer treatment. I abstained from a single star because of the positive moments over the years.

Negative experience: The equipment available is way too limited for how crowded it gets in the evenings so be prepared to wait a very long time to use anything you need, and how hard is it to have more than one set of bumper plates? Recently the leg extension machine was out of order for a MONTH. The other gym I go to is marketed as a more boutique gym and everything is much newer for pretty much the same membership fee which is such a joke. I go here purely for the convenience of it being so close to home but the management at this place is sooo slack it’s gross.

Negative experience: I have been charged multiple times and on speaking they are always investigating with their debit team. Its been more than 20 days now and today again they tried charging. I am not able to use my bank account because of them. I requested to cancel my membership and refund the extra payment which went through and I was told it cannot be canceled until the balance showing at their end is not sorted. Now they will be charging for next month again and just trying to scam. When I joined I was told that 2nd floor will be ready within a month. It was 4 months and there was no sight of 2nd floor. Totally scammed me to get into a membership and now creating drama although I am not even under a contract.

Fantastic experience: Best in Berowra area

Positive experience: Place stinks Needs a thorough clean.

Fantastic experience: Helpful staff

Negative experience: Worst gym experience ever. Always over crowded.

Negative experience: Worst management everytime you call you will be getting different answers for the same enquiry. I wish can give them 0 star.

Positive experience: Decent place i like that its open for 24hrs. Good equipment.

Negative experience: Aggressive and uncooperative staff. Sending unsolicited advertising material to a personal phone number without consent. Facilities look ok.

Negative experience: Went to Hornsby ATF for renewal, staff available provided incomplete details to retain me about the membership fees and key fees and also about the date of first debit.

Positive experience: Well priced, space is small but there is another level opening soon.

Positive experience: Equipment is a bit dated. No Crowd DJ app. Was pretty quiet for a Saturday morning though.

Fantastic experience: Been to a good few Anytimes by now, this gym has a good balance of machines and free weights, and I rarely have to wait to use anything too long. Helpful and friendly staff. Good place to pick up and put down heavy things.

Fantastic experience: Great gym plenty of machines and free weights can’t wait to get back

Fantastic experience: Excellent friendly and helpful staff. A smaller gym in area but the equipment is well maintained and perfectly laid out over the entire floor plan. I highly recommend this gym for people of all age groups and fitness levels.

Positive experience: Treadmill area needs better cleaning and ventilation

Negative experience: Attempted for a casual visit here this afternoon but was unable to visit as the office staff was "finishing their shift soon" and couldn't be bothered to sign me in. Was simply told to go to another branch.

Fantastic experience: Great gym. Nick the manager is extremely helpful. Love the people and the atmosphere.

Fantastic experience: Fantastic staff, great variety of equipment and a really welcoming atmosphere. Personal trainers onstaff are really welcoming and their expertise is very helpful for improving my technique and making my workouts more effective. Really good location and fair fees per month.

Fantastic experience: Anytime Fitness Hornsby it a great little gym. Although it's on the smaller side, it has everything you need. The staff are also super friendly and approachable. Would 100% recommend!

Fantastic experience: Great gym and great staff! Wonderful workout atmosphere and got a great deal on their sale day!

Fantastic experience: The lowest subscription priced Anytime fitness store I have ever been to. The gym is clean and staff are friendly.

Negative experience: A member for years and treated poorly when wanting to cancel. Management took the approach of worrying about themselves and not their customer. Pass problems on caused by ex employees on to the consumer as their fault. I recommend going to any other gym in this area regardless of price or convenience. You will not be at the forefront of the owners mind if you join this gym. Its also a small gym so not worth it.

Negative experience: Got offered a 7-day free trial but there's a catch, you have to buy a swipe pass for $80. They called me like every other day during the trial about personal training sessions and weather I wanted to continue onto a membership. I decided not to continue so I returned the swipe card, they said they would call within the next couple of days and refund me the $80 for the swipe card, but they haven't called and I've called a few times. It's been almost a week and the call always go through to voice mail. Do not recommend, stay away from Anytime fitness, particularly hornsby, they can't even been legal much less have good customer service. I'm digusted, I want my money back. And the manager is creepy too.

Negative experience: Doing their bit for the environment where the cleaners walk outside with the air conditioning grates and brush onto the gutter happening right now.. I'm sure that's healthy for our waterways

Negative experience: Similar experience to another review, my monthly gym membership was increased 50% without any notification. When asked why, no actual reason provided by staff. Been a member since it opened, but now will be leaving to find another gym.

Fantastic experience: Incredible atmosphere with even better customer service! Raph is a great person to deal with strongly reccomend!!

Positive experience: Pretty good for a gym with small floor space

Fantastic experience: Has got all you need in a gym

Fantastic experience: Amazing atmosphere

Positive experience: The gym is quite small but had everything that I needed. Could improve if they added the music screen

Positive experience: Functional

Positive experience: Small but its got all the equipment

Positive experience: Great gym

Fantastic experience: Very good

Fantastic experience: this place is my everyday inspiration. great staff, super friendly.

Positive experience: As expected

Fantastic experience: Excellent equipment and good location if you go early you can park right out the front

Positive experience: Smelly gym, new cardio machines

Fantastic experience: Great gym, clean and good variety of equipment

Negative experience: Too small not enough machines

Fantastic experience: a great place to come and work out. the staff are very good here.

Fantastic experience: Love this gym anytime

Positive experience: Manager Harry is super supportive.

Fantastic experience: My local gym, great for price, relaxed environment with generally decent gym members

Fantastic experience: Been here for 3 years, staff are friendly and helpful and are much nicer then the other gyms. Harry was really help and is an excellent manger.

Fantastic experience: Great gym! Friendly staff! Have samples given away quite regularly which is nice! Also staff pay attention to you, so if there are any problems they would be happy to fix it. Have had my gym membership price negotiated to a lower rate because I mentioned that my friend at a similar place was getting a lower rate.

Fantastic experience: Friendly staff

Fantastic experience: The manager is one of the best guys I've ever met! Super friendly, honest and helpful. The gym is clean and not to full. Highly recommendable!

Fantastic experience: Ive been going here for a few months and this gym is amazing. Great and supportive environment and excellent manager who is always willing to improve experience. Could not recommend a better gym in the area.

Positive experience: Too old. Not many equipment. Have to wait for others to finish

Positive experience: No wifi is there, and the scale doesn't work,

Fantastic experience: Nice gym and not too busy

Fantastic experience: Great gym. Staff are super friendly and very helpful. Place is clean and members always seem to put weights back (not very common in most gyms) Has everything you need for your training. love it :)

Positive experience: Moved to Hornsby few weeks ago, and found this gym. Close to the station which is great, and the facility is pretty clean and modern.

Negative experience: I signed up to a membership with this company and i may have fallen behind a couple times like normal people do but the manager at this branch is so RUDE! and moody great customer service you have Annabelle or whatever your name is! every-time i have spoken to her she has been rude. I had cancelled my membership and still they are taking money out of my account i have called them to rectify this and the area manager said that i dint cancel my membership its my word against 2 of his colleagues and it doesn't matter what i say. pretty much i'm stuffed don't call again no on believes you blah blah blah they are rude arrogant assholes and i would not recommend them to anyone DO NOT USE THIS COMPANY ALL YOU WILL EVER HAVE IS DRAMA DRAMA DRAM from their incompetent staff. Yes they are all happy when you sign up but that is how they sucker you in and then don't want anything to do with you once they have you signed a contract and wasting your money on their worthless company.