
Information about Burnie Brae
Opening hours
- sunday: (closed)
- monday: 8h-16h
- tuesday: 8h-16h
- wednesday: 8h-16h
- thursday: 8h-16h
- friday: 8h-16h
- saturday: (closed)
Our comment from FitFit Australia about Burnie Brae:
Burnie Brae is a renowned community center in Brisbane, Australia, providing a welcoming space with diverse activities catering especially to seniors and individuals with disabilities. Visitors praise the friendly and caring staff, who are dedicated to ensuring a pleasant experience for all attendees. Many users highlight the excellent range of facilities, including a gym, a café offering delicious meals, and various classes such as ballroom dancing and exercise physiology.
Guests enjoy a vibrant atmosphere where they can engage in numerous activities, from table tennis to art classes. The café is particularly noted for its high-quality food and coffee, making it a popular spot for meals and socializing. The community spirit is palpable, with many users describing the center as a great place to make friends and feel part of a supportive environment.
While the overall sentiment towards Burnie Brae is positive, some users have raised concerns regarding staff professionalism and management efficiency. There are occasional reports of service inconsistencies and feedback channels that seem to fall short. However, management is responsive and committed to addressing these issues, reflecting a genuine desire to improve.
Overall, Burnie Brae continues to be celebrated for its invaluable services and facilities that enhance the quality of life for seniors and the community at large. It's truly a one-stop-shop for those looking for support, camaraderie, and enriching activities.
Services, Machines and Guided Classes
Burnie Brae: Opinions
Fantastic experience: Attended the Christmas Party yesterday morning. Friendly atmosphere, favourite eats, fantastic entertainment, festive gift bags - a fun morning overall!
Thank you for joining us, Lenore. We're so glad you enjoyed the event!
Negative experience: They were very good until one of the staff put us in a very bad and difficult situation
Thank you for your feedback, and we're sorry to hear about your recent experience. We always strive to provide excellent service, and it’s disappointing to hear that one of our staff members caused you any difficulty. We’d like to learn more about what happened and how we can address the situation. Please feel free to reach out to us directly on 3624 2121 so we can resolve this to your satisfaction. We value your feedback and hope to make things right.
Negative experience: Talking to these people( Management ) Is like a joke. No seems to know anything about their services and that's including the manager, very unprofessional. To be fair to us, costumers, pleaae hire a confident staff with more knowledge about their job. Its frustrated but I just to laughed and I was wondering why they got the job.
Hi Virginia, thank you for sharing your concerns. Your feedback is important to us and we sincerely apologise for any inconvenience caused. We are committed to improving our service and will address these issues with our team. If you have any further details you could provide, it would greatly help us in making necessary improvements. Please feel free to reach out directly at [email protected] or leave your contact number and our HR Manager will contact you. Thank you for bringing this to our attention.
Fantastic experience: A great venue for older people to go and find out what activities are offered. There is also a nice coffee shop where sandwiches, cakes and meals are sold.
Thank you for sharing your lovely review, Nicki.
Negative experience: Wasted my time here
Hi Jung, we're sorry to hear about your recent visit to Burnie Brae Centre. We appreciate your feedback and take it seriously We'd like to learn more about your specific concerns to improve our services. Please contact us at 3624 2121 so we can address your issues. We're committed to making improvements based on your feedback and hope to provide a better experience in the future. Thank you for sharing your thoughts.
Fantastic experience: Caring staff
Thank you for your review, Rodney!
Fantastic experience: Good coffee, especially since I order soy.
Thanks for the feedback, Chris!
Fantastic experience: Best little cafe around. Beautiful fresh sandwiches, awesome salads and possibly the best chicken burger I've ever had. Thanks for the tasty lunches. The kitchen & cafe staff definitely deserve a pay rise. ❤️
Thank you for your lovely review Gez!
Fantastic experience: Had lunch and a coffee after a huge morning on the job site. Coffee was good
The café is the best place to unwind! Thank you for your review, Larina.
Fantastic experience: Very popular and good s
Thank you John.
Fantastic experience: Burnie Brae is a brilliant community resource. I am attending table tennis this afternoon. Three hours of table tennis for $5. Not bad! There are sooo many activities available and all are reasonably priced. On top of that there is a really good cafe. Everyone over 50 should look on the website and try something out. It's fun and you'll make friends.
Thank you for your wonderful review Trish and we agree, there are so many activities to get involved in. Enjoy your afternoon playing table tennis!
Positive experience: Burnie Brae is a Care Provider for over fifties. Find out more on Google yourself.
Thank you for your review Dianne. We are so proud to offer support and connection services to older adults in our community.
Positive experience: Staff friendly and very helpful. Good range of menu items.
Thank you for your review, Carla.
Positive experience: Friendly, caring people.
Thank you Wendy, we are so delighted to hear this.
Positive experience: The Service and the Food is very good We enjoyed it. The noise of the People could be more reasonable. But that has nothing to do with Burnie Brae. Thank you for the good People who so kindly volunteer.
Thank you for your lovely review Brigitte.
Fantastic experience: Pleasant staff. Good parking.
Thank you for your review Judith!
Fantastic experience: Great centre, great facilities
Thank you for the review Sharon!
Fantastic experience: Receptionists are so helpful. Good people!
Thank you for your wonderful review!
Fantastic experience: I very much appreciated all the facilities and the friendly staff at Burnie Brae Centre. Wonderful
Thanks so much Gregory
Positive experience: Only there as a driver however it appears to be just the ticket for those who attend.
Thank you for your review Imogen. We are a community centre open for all!
Fantastic experience: Great ballroom dance class with Kelly
Thanks Maggie. We're glad you loved the class!
Fantastic experience: Wonderful caring and attentive staff, in particular Life style Coordinator, Nick Smith.
Thanks for your lovely review, Antonella
Positive experience: My first visit there and everything looks welcoming and well resourced. Seem to have lots of activities and services to access
Thanks Jeni. We hope you love spending time at the Burnie Brae Centre!
Positive experience: The best range of services. Highly qualified staff
Thanks Robin!
Positive experience: Busy little Cafe....called in to support ekka strawberry ice cream sales...takeaway.
Thanks Linda
Fantastic experience: Smart, clean
Thanks, Annamarie
Fantastic experience: A very good place for seniors and people with disabilities
Thanks Sel!
Fantastic experience: Friendly staff who support a range of clients elderly and disabled various user friendly activities and outings
Thank you for the wonderful review Gary!
Fantastic experience: Great
Thanks Lois!
Fantastic experience: Great value seniors activities.
Thank you Lyndal
Fantastic experience: They are so helpful only place to go when you're down they are there to help you
Thanks so much Linda!
Positive experience: There's plenty of various support for the elderly and disabled people who need help and social care.Thank you to the great staff
Thank you Marlene
Fantastic experience: Very friendly place .it is a place where seniors can gofor activities. I go for indoor bowls and love it
Thanks Rhonda. We're glad you love it!
Negative experience: Don’t buy into any services or make any donations to this respite care facility. They actively practice age discrimination, for both paid and volunteer workers. The management are also unprofessional and callous.
Thanks for taking the time to write a review, Miles. Please contact us if you would like to discuss anything further.
Fantastic experience: Have only been there twice for an art class and it's buzzing....Nice coffee and lovely fresh cafe style food. ALL STAFF are professional, friendly and very helpful. Oh and our art teacher I'd FAB-U-LOUS....
That's great Maureene - we love Petra too!
Fantastic experience: Very tidy, spacious and staff is very accomodating
Thanks Pamela, we're glad you enjoyed it
Positive experience: Glass small for Ice Lattes compared to other places
Hi Dianne. Thanks for letting us know. We'll pass your feedback on to the cafe manager.
Positive experience: A great place to visit
We're glad you enjoy it, Graham
Fantastic experience: Great place plants to buy coffee shop all for senior people.
We're glad you enjoy it, Janet
Positive experience: Reasonable range of services but management tends to be quite rule orientated.
Thanks Trog - we will be sure to pass your feedback on
Positive experience: People are friendly. Enjoyed craft class
Thanks Janice!
Fantastic experience: Burnie Brae has so many options available for seniors. Library, cafe, garden, travel centre, fitness and wellbeing to name a few or just go for a chat.
Thanks for the lovely review, Kathleen
Fantastic experience: Exercise Physiology with Karen was marvellous.
We are glad you enjoyed it Marie!
Fantastic experience: Very pleasant and helpful staff. Had a walk through their garden, lots of raised gardens ready to go, and a nice walk through the park area. Looks lovely.
Thank you Shirley!
Fantastic experience: Go there four tes a week to the gym love the staff and everyone is so friendly always feel welcome
Thanks Lizzie - we're so glad you love it!
Positive experience: Very relaxing nice surrounds
Thank you Jo!
Fantastic experience: Burnie Brae Travel Connections: I would like to send out a big bouquet to Nicole Nardini, a travel consultant at Burnie Brae Travel Connections. She was the consultant who booked the major components of a 2020 trip to Europe, sadly cancelled because of the COVID19 crisis. Being a travel agent at this time must not have an abundance of rewards. Throughout the entire booking and subsequent cancellation process, Nicole was cheerful and efficient, demonstrating she had my best interests at heart. Thank you and your company for you service. Felicity
Hi Felicity. Thanks so much for your lovely review! We agree that Nicole is awesome
Fantastic experience: Very well maintained especially park
Thanks Anvesh!
Fantastic experience: As a carer I take my client here when he is well enough to go out. Staff are super friendly and helpful and very welcoming. Nice atmosphere and lovely quality meals served
Thanks for your great rating, Suzanne!
Negative experience: This company is totally incompetent with their international communication being nonexistent & staff that are not adequately qualified. Due to both of the latter my regular services often didn't turn up, I had a drunk staff member turn up, a worker that had never pushed a wheelchair before and I fell out while crossing the road, staff that criticised everything I purchased on my weekly shopping days, I had to go back on a 6mth waiting list to see my specialist because know one turned up on the day to take me. I spent $2500 a month with them per month on varied services and this is the standard I received in return, shocking! There are a dozen more small offences, but look there are some great workers although few & far between but because of the lack of organisational skills, communication between rostering & scheduling and communication between staff & team leaders my services where often neglected, leaving me stranded & isolated. I urge anyone to avoid subjecting themselves possibly to what I experienced with potentially worse outcomes (when the worker pushed my wheelchair into a lip on the road and I fell out, someone else could have broken bones, let aloan if the woman who smelt like stale rum and coke had a car crash). Shop elsewhere for supports for yourself, clients, friends or your family members!
Hi Bea. Thanks for taking the time to write a review. We are sorry to hear about your experience. We are usually known for our quality, customer focus and professionalism, and we regret that we didn’t live up to those expectations here. If you would like to discuss this further, please don’t hesitate to contact our Community Services Manager, Vicki, on 3624 2121.
Positive experience: Lovely people. Nice cafe.
Thank you Ruth. Customers like you are lovely people too!
Fantastic experience: Great facilities.... Travel agent..... Coffee shop..... Hairdresser... Activities....n outings... One stop shop for seniors !!!!!!!!
Thank you for your kind words, Sandra! The staff at Burnie Brae appreciate you taking the time to leave a review.
Positive experience: Like it@
Thank you Josefine. We like connecting with people like you too!
Positive experience: Nice facilities
Hi Robert. Thank you so much for leaving a review. We appreciate it!
Fantastic experience: Burnie Brae is my NDIS support provider of choice. I don't need to attend the centre often, but when I do, i am always impressed by the friendliness and helpfulness of the staff there. The facilities are excellent. A gym with exercise physiologists, a lovely cafe. My support workers are all Burnie Brae employees, and i have some amazing support and help from them. Can't recommend Burnie Brae high enough
Hi Stuart. It's clients like you that make being part of Burnie Brae so worthwhile. Thank you!
Positive experience: Lots of space to play, picnic tables. Quick drive to Chermside Westfield, yet peaceful area
Thanks Jaidyn. We're glad you liked it!
Fantastic experience: Great services
Thanks Mish! We're so glad you are enjoying the services at Burnie Brae.
Fantastic experience: We love the place. Beautiful rotundah. Park & it's amenities are an asset to the local community.
We are so glad you love it, Linda!
Negative experience: Went there for a some reason haven't been there again
Fantastic experience: It was ok
Fantastic experience: Always good and courteous. Good value .
Fantastic experience: Great facilities & community events
Thank you for the lovely review Anh!
Fantastic experience: So fun lots of activity stations
Fantastic experience: This good place
Fantastic experience: BB offers how older people ought to be in society. It is one of a kind in QLD and Australia. Magnificent Executive, Tremendous Staff, an Active Gym...join up, spread the word, tell your Local Member!
Fantastic experience: We love this place the food and coffee is great. The prices are even better. My husband and I come here when we can't decide on where to eat. It's quiet has air con and great food.
Fantastic experience: Nice place and spacious to handle 100+ people at a time
Fantastic experience: It's a great organisation
Fantastic experience: Burnie Brae has a beautiful well maintained hall. Air conditioned.Always clean and beautiful to dance on.
Fantastic experience: Burnie Brae staff look after my mum as if she were family
Fantastic experience: Love Burnie brae have been for years best senior place around movies day trips pantry
Fantastic experience: Nice venue for an aged care dat center which we use for a dance hall. Has very clean and modern facilities.
Positive experience: Staff are very helpful and friendly. Cafe serves tasty food at a reasonable price. Many classes on offer. Check it out. You don't have to be a Senior or pensioner to use the facilities. Great gym and sport physiologists.
Fantastic experience: Nice place for seniors and a variety of activities on offer.
Fantastic experience: A caring elderly citz with so many activities available.
Thanks Sandy! We strive to create a welcoming space for everyone, no matter your age or stage of life.
Positive experience: Good indoor sports and gym. Trips away to thestre okay. Bit expensive for old people.
Fantastic experience: I've just joined the gym and am quite happy with it. I used to go to the Zumba classes a couple of years ago and they were great.
Positive experience: Great service
Positive experience: Went to a cent auction for breast cancer. Found place easy to get to and plenty of parking
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