
Highfields Aquatic and Fitness Centre

Information about Highfields Aquatic and Fitness Centre
Opening hours
- sunday: 7h-17h
- monday: 5:45-20h
- tuesday: 5:45-20h
- wednesday: 5:45-20h
- thursday: 5:45-20h
- friday: 5:45-20h
- saturday: 7h-17h
Our comment from FitFit Australia about Highfields Aquatic and Fitness Centre:
Highfields Aquatic and Fitness Centre offers a fantastic environment for families and individuals alike. The center is known for its clean and well-maintained facilities, which include large shaded outdoor pools suitable for all ages, making it a great place for a refreshing swim on hot days. Guests have particularly appreciated the friendly staff who are eager to help, creating a welcoming atmosphere for everyone.
However, some users have expressed concerns regarding certain experiences within the facility. There were mentions of poor management in relation to swimming lessons, as well as incidents involving staff behavior that detracted from the experience. Additionally, the casual visit fee has been deemed high by some patrons.
Despite these criticisms, many visitors enjoy the variety of amenities available, including BBQ facilities, play equipment for children, and a good selection of snacks at the tuckshop. Overall, Highfields Aquatic and Fitness Centre is regarded as a great location for family outings, with excellent facilities that cater to both leisure and fitness activities.
Highfields Aquatic and Fitness Centre: Opinions
Fantastic experience: Love this place! Such a clean fresh pool, great amenities and food at the tuckshop. Fantastic staff and well kept grounds.
Negative experience: Everything in this review pertains to the gym. Everything about this gym is lacklustre. Disappointing, second hand and poor quality machines leave the gym feeling tired not you. Management refuse to improve or take on requests despite the pleas of their patrons. Most staff (not all) are rude and unknowable and seem to be counterproductive towards your fitness goal. The final slap in the face is the $17 casual visit cost. Spend your money wiser and go across the road to Snap Fitness or drive into town, I have and I have never regretted the 30mins extra travel time.
Hi Geordie, Thank you for taking the time to share your feedback. We would appreciate the opportunity to discuss your concerns you've raised, please feel free to contact us directly at (07) 7520 8952 or via email at [email protected], and we'd be happy to chat with you again further. Regards, Highfields Management
Negative experience: Our experience here today was completely unacceptable. Our son who is 3, had his party here and we received nothing but abuse from the life guard, to the point he was swearing and threatening us. There was no consequence for his actions. We defiantly will not be returning to this centre and will not be recommending this centre.
Negative experience: Will never use them again one staff member had absolutely disgusting behavior and the language in front of children was horrible ...
Negative experience: Constantly poor management in regards to swimming lessons. Incorrect times, days, and fees charged. Swimming instructors were absent, staff at the desk were oblivious as to what was going on. Very annoying experience. Wouldn't recommend.
Hello Shoobox, We apologise for the inconvenience you experienced with our swimming lessons. Your feedback is important to us, and we're actively addressing the issues raised. We would like to discuss your concerns further in detail, please feel free to reach out to our Manager at [email protected] We hope for the chance to improve your experience in the future.
Fantastic experience: Fantastic place for a hot summer's day and a primary school aged kid's birthday party!
Hello Deb, Thank you for the wonderful feedback and the 5-star rating! We're delighted you left a recommendation that our venue is ideal for hot summer days and birthday celebrations for the little ones. Your positive experience means a lot to us. We are excited to see you again for more fun times with you and your family!
Negative experience: Me and my friend went to highfields pool today and I entered the pool by doing a back dive. The female life guard told me that was not allowed. I apologised and acknowledged it was wrong. My friend then asked if a another dive was allowed and she responded with "Are we going to have a problem today, because my tolerance is not high today" He was just making sure we were abiding by the rules and she was absolutely rude. Wont be returning.
Hello Renee, Thank you for taking the time to leave us a review and bringing this to our attention. We're very sorry you had this poor experience and we have passed on your feedback to the Manager. We pride ourselves on our customer service and are always looking for ways to improve and better provide for our community. If you would like to share more details please email us at [email protected] or call us for a chat on 07 7520 8952!
Fantastic experience: Clean and nice shady areas are available.
Fantastic experience: Large shaded outdoor pools suitable for all ages, quality snacks, barbeque facilities, lifesaver on duty, play equipment, nearby parking.
Fantastic experience: First time to Highfields Fitness center, big thank you to the kind lady working at front counter/cafe for her friendly, helpful customer service. Very much appreciated.
Fantastic experience: Perfect family place
Fantastic experience: My family enjoy swimming and going to the gym here. I personally love the crèche all the ladies who work in there are so fantastic especially as it took a long time for my daughter to settle in.
Fantastic experience: Wayyyy better then Milne bay. I'm yet to see any "floaties" here lol
Negative experience: Rude staff a terrible experience for us all
Fantastic experience: Best family outdoor pool with BBQ area. A must to visit
Negative experience: If you’re going to close the pool to the general public for an event (eg carnivals), it might be an idea to update your website or even have signage out the front… a courtesy would be in advance! Not impressed.
Fantastic experience: It was very very, nice, the staff was friendly and helpful. Was surprised how nice the venue was.
Positive experience: Specifically relating to the pool...Lovely, relaxed atmosphere with a nice facility surrounded by nature. Decent pool for kids (plus slide) and also grown ups. Great place to go for a fun, family swim.
Positive experience: Good pool friendly staff need to be open longer in the summer months
Fantastic experience: Great experience at Highfields Fitness and Recreation Centre. Pool was wet, the slide was exhilarating, hot chips were BUSSIN, basket ball courts were absolutely dunktastic. Eshay free skatepark with some gnarly jumps. Great place to spend the Saturday arvo with friends and family.
Fantastic experience: Great place kids love the place so do we
Fantastic experience: How awesome is this place! First time swim for my 7 month old and first time at highfields pool! 10/10 amazingly friendly and knowledgeable staff! Walk into this place and it brings me back to the old days! Canteen food YUM! Great vibe and friendly people. Super clean and sanitary :) thanks for a great day !!!
Fantastic experience: Friendly staff
Positive experience: I'd go there again to work out and do all sorts of activities
Fantastic experience: Fun and deep 4$
Fantastic experience: A great place to take the kids for a swim the lifeguards are friendly and helpful
Fantastic experience: Best place for a weddings
Fantastic experience: Good to get strong.
Fantastic experience: Great pool to take kids to. Has cabanas and plenty of shade, clean change rooms, small water slide for little kids. Coffee good plus takeaway. Close to town supermarket and heaps of free parking , no time limit that I saw and cheaper than manky milne bay pool in town. A splash n play area like south ripley for little kids would top this off.
Fantastic experience: It's really nice place for the whole family.
Fantastic experience: Love this place. Really family friendly and clean.
Fantastic experience: Beautiful, clean pool. The kids area is under cover and there are lots of tents for shaded seating options. Lawn is well looked after. Friendly staff and all round great facility!
Positive experience: Very nice thank you
Fantastic experience: Noice
Positive experience: Service need improvement, bit expensive
Negative experience: Awkward experience... uncomfortable and unwelcoming.. I’ll start by saying, the facility is well maintained, however... This was a second visit to the pool, so I was aware of their shower before use policy. I used the parents room facilities as I visited with my 2 year old. There is a shower in the parents room, which we utilised, it just so happens that I towel dried us before entering the pool so that I could apply sunscreen and prefer not to dunk my hair in chlorinated pool water, therefore did not wet my hair in the shower prior to getting in the kiddie pool (but did leave it in a high bun.) Upon my entering the pool I was slightly abruptly reminded I must shower beforehand to which I countered, I had. And then a moment later another staff member even more abruptly indicated, “sweetheart, you were told to have a shower before getting in the pool,” the tone was obviously unimpressed and undermining. I immediately countered that I had used their parents room facilities. Apparently, personal hygiene must be proven through a “looking wet perspective”, not an actual, being clean one. I did see upon further inspection that one particular sign did have a “shower wet” note and a different one had a “swimmers and hair must be wet” note, so I understand I didn’t not adhere to the precise letter of the policy, however had that been communicated in a less abrasive way I would not have felt so uncomfortable and unwelcome. I tried not to just leave and ask for a refund so that my son could enjoy himself which was the purpose of the visit, but yes, all I could think of, of course at that stage was, “I want to get out of here.”
Fantastic experience: Great place to exercise. Really happy staff.
Fantastic experience: Good atmosphere. Some but all we needed to cool off
Fantastic experience: We went for the first time today, absolutely loved it! Nice and shady with bbqs. Extremely good life guards and friendly worker at the canteen, also very generous serving of chips which topped it off! Thanks for a great day!!!
Positive experience: The pool I give it a one star and the rest is about three stars
Fantastic experience: Love the pool surrounded by trees, facilities always clean and the staff are always friendly. Particularly love the aqua classes with Kim.
Positive experience: Good family pool
Positive experience: Good fun day out. Pools are great, and the facilities are good.
Fantastic experience: Meditation with Kelly is so relaxing
Negative experience: One of the staff said we weren't aloud in the rec centre for the rest of the day she told us to get out and it seems like they're watching u at all times. They kicked us out for no reason at all. They are also rude
Fantastic experience: Very nice place, kids had fun
Positive experience: Refreshing
Fantastic experience: Great pool clean amenities and friendly service.
Positive experience: It's just a great place to workout
Fantastic experience: Good clean facilities And a great pool.
Fantastic experience: Great futsal pitch.
Fantastic experience: Its a good place to take the kids and to chill but the food is very limited . No complaints form the pool only stab i wood say is they need a cover for the big pool to protect people form the sun .
Fantastic experience: Awesome pool
Negative experience: It is 30* I bring a large frozen coke and some other things and I am denied access because of it. So now I am hoping to not miss my sister swim.
Fantastic experience: Staff are fantastic
Negative experience: They advertise events on TRC website,buttons actually run them.
Fantastic experience: Great facility and staff
Fantastic experience: Great trainers and pool
Positive experience: Pool is 25 metres. Small but OK. Has children's wading pool. Has shaded area abd barbeques. Has lifeguard. Food at reception not good. Provides playing area for community organisations at minimal cost.
Fantastic experience: Fantastic facilities
Fantastic experience: Cory runs a fantastic gym
Positive experience: Not bad. I was supprised to find they only sold chips during school holidays. So their canteen options were limited. If taking kids keep this in mind.
Positive experience: Great little gym has everything you really need
Fantastic experience: Clean, friendly place.
Fantastic experience: Well maintained facilities; great range of activities available and good coffee.
Fantastic experience: Best staff,great pool,best Creche,courts are good
Fantastic experience: Staff are very friendly and helpful. Something for everyone. Very evolved in Highfields community.
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