Fitness First Deakin

Negative experience: Impossible to cancel a membership here. I was going away for a month and I find it very hard to do any physical exercise during summer, as I have a medical issue with my temperature regulation. I came in before I left on holiday, and asked the man at the counter to freeze my membership. He informed me that I would still have to pay 3 dollars each week, to which I replied I'd prefer to cancel my membership in this instance. He told me he could not do that, and SAID he put a note on my account for his manager who would come back on Monday. I was leaving that weekend, so I could not come back in. I have since been charged 90 dollars (30 per week) since I tried to cancel, which put my account in the negatives- because I was not working during this period. I called the place, and the man on the phone informed me that there was NO NOTE on my account. I want my membership cancelled, this is RIDICULOUS, and he said he would- get this- put a note asking his manager to call me on Monday. And there will also likely be a 2 week hold. Are you telling me I am going to be charged 150 dollars for a service I CANNOT PHYSICALLY USE?? Do NOT get a membership here unless you intend to pay until your card expires. I continue to fight to cancel my membership while they get thirty dollars a week from me. If I am charged again, I will be calling my bank. I hope I get any of my money back, but I doubt it.

Fantastic experience: Great gym and facilities. Friendly staff.

Negative experience: Currently doing a week trial at the two locations in Canberra. The city on is basically brand new but lacking space and the sauna is a bacterial dream, not going above 55° and a swelling floor from uncleaned sweat. The Deakin one is much older but a far better selection of equipment, older and lots of it out of order but plenty to play with and an amazing sauna that’s very clean. Can’t say the same about the bathrooms with black mould in the showers but the defining factor for me was the screaming toddlers running around as well as yapping dogs with owners that don’t even attempt to control either the children or the dogs. A strange experience I won’t be signing up for. Better management and this would be a great space. I won’t bother with the city one again.

Fantastic experience: Great gym programs, equipment and club

Fantastic experience: Great facilities and classes

Positive experience: Classes and equipment is great, however the management is not organised and I have had constant issues with having to deal with finances. They don’t seem to be administratively organised and don’t explain reasons for extra charges. They don’t go out of their way to advise certain issues like when my account was frozen, and would got back to getting charged after a certain date. Recommend they work on being transparent in communication, especially when it comes to charging their customers.

Fantastic experience: I am a woman on the high side of my 50s, and I like to use the weights. While there are more serious, heavy lifters in the weights area, it's a very friendly, supportive space where I feel comfortable. This hasn't always been the case in other gyms. FF Deakin also has a very good class timetable.

Fantastic experience: A great gym. Great people who have created a really effective environment to get people to get fit and then to stay fit.

Fantastic experience: Great gym

Negative experience: Hopeless rude and confessing

Positive experience: Very welcome

Negative experience: The fit college ran through this gym is dodgy as. They advertise a fake scholarship that didn't exist for an open day they didn't even conduct. The staff are basically salesmen trying to get as much numbers in as possible without actually caring about giving you an education.

Positive experience: Lovely staff and helpful and gym had evrrything i needed

Fantastic experience: Fantastic gym with superb customer service. Hamed was very helpful showing us round.

Fantastic experience: I have been with Fitness First for more than 10 years. It’s such a great gym and I love it!! Also, special mention to Hamed for great customer service

Fantastic experience: The staff at fitness first Deakin are kind friendly and willing to help out gym members when in need. Would recommend for anyone who is into the gym

Fantastic experience: Wonderful gym, very good equipment and staff

Fantastic experience: Large gym with quality equipment!

Fantastic experience: Excellent gym and staff/classes

Fantastic experience: Best gym, friendly staff & awesome sauna

Fantastic experience: Great group classes

Positive experience: Beautiful Zumba classes with Aaron!!

Fantastic experience: Fun and healthy

Fantastic experience: Great gym

Fantastic experience: Nicolah was great from the gym!

Fantastic experience: Great place to be

Fantastic experience: Yoga sat mornings. .come and play! Woo.

Fantastic experience: Awesome gym! Amazing classes. Plenty of space and great environment.

Fantastic experience: A great environment with encouraging staff with positive and enthusiastic people ~sets me up for a good day every day

Fantastic experience: Loving training here! Thank you staff for making this space enjoyable :)

Fantastic experience: Amazing place to train. Excellent instructors, high motivation

Fantastic experience: This gym is so welcoming, not only are the staff amazing but the members are so social and kind! They’ll also lend a hand for spot and also shout words of encouragement! It’s like one big family

Fantastic experience: lovely

Fantastic experience: Fantastic gym. Manager and staff provide outstanding service and the instructors are exceptional and of high standard.

Fantastic experience: Love this place, been a member for 13 years. Nice staff, good equipment

Fantastic experience: Great instructors, lots of classes, cheerful reception! 5 stars

Fantastic experience: Awesome staff, spacious, fantastic instructors, highly recommend it

Fantastic experience: Best service and staff in Canberra! Always welcoming and kind and helpful. Will recommend friends and family.

Fantastic experience: Best gym south side

Fantastic experience: Love this gym

Fantastic experience: Love coming here, great staff and great equipment

Fantastic experience: Been training here for years, good equipment, better people! Absolutely the best.

Fantastic experience: Great group fitness sessions. Super friendly staff.

Fantastic experience: Great gym! Even more helpful staff!. Great vibes

Fantastic experience: Between City and Deakin, there are some big differences. But taking into account City's relatively recent refurbishment, Deakin still manages to offer a much larger facility sporting a competitive amount of variety in equipment. On top of this, the scale of the group fitness at Deakin is impressive, with a large open gymnasium that is always filled during classes and an impressive amount of bikes for the spin classes. If you're just beginning, this is a great facility to start at. And if you're confident in your abilities, there's a personal best scoreboard in the free weights room to dominate.

Fantastic experience: I have been a member of FITNESS FIRST for 9 months and i am just loving it. It is truly a Hidden gem. I would also like to appreciate my Personal Trainer SEAN HANCOCK, who is a certified professional trainer and provides tailored training sessions according to clients needs. Last but not the least Sauna is the cherry on the cake. Can’t go home without Sauna season. I will proudly give gym and Sean five stars ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Friendly staff. Good equipment.

Fantastic experience: I have been visiting this gym for a while and the staff are very friendly and it is a great gym with all the equipment you need. The PT sessions are also great.

Fantastic experience: Best gym for quick sick gains

Fantastic experience: Great facilities, Suna is the best in Canberra

Fantastic experience: Trained here while in Canberra for work. Friendly relaxed vibe, staff and customer service was top notch. Equipment was functionional with next nil waiting time. Mainly visited in the mornings or lunchtime and was never too busy. Large cardio area separate to weights area. Will train there again when next in Canberra.

Fantastic experience: I am extremely impressed with this gym. Outstanding customer service, amazing facilities with up to date classes and equipment. Amazing space to do Les Mills with a fantastic stage, lights and amazing instructors. A totally new Les Mills experience. Went twice and the instructors knew me by name, supported me discussed my needs which was needed after a long break from classes. I travel furthur just to go here. I’m so impressed and as a long time Les Mills fan it’s like I’ve gone to heaven. Large variety of classes and times and staff helpful and sensitive to needs. thanks guys. A plus.

Positive experience: Tired. Needs a facelift and an overall overhaul.

Fantastic experience: Great gym, great instructors, awesome classes, friendly staff, EXCEPTIONAL sauna! Seriously, this is the best sauna in Canberra. I have met a number of men who pay and come just for the sauna. I love their Les Mills Body Pump classes - Marie and Alex are awesome. They've been super helpful when I've brought new members and when I've had injuries.

Fantastic experience: I have been going to Fitness First for a week and have had 2 sessions with the Physical Trainer. The staff and PT are very friendly and meet my physical needs. I have chronic conditions and the PT meets my needs.

Positive experience: Great gym was a good sauna, we are there for the squash courts usually. However the equipment and the space seems like it could be updated.

Fantastic experience: Great facilities and nice vibe

Positive experience: The gym and equipment are old , but the staff are really friendly and there are some unique machines and a sauna aswell.

Positive experience: Nice! Not comparable with the Canberra branch. Friendly staff, old facilities. I still enjoyed my visit. God bless you

Negative experience: Stay away! First, the staff make empty promises in tricking you signing up contracts. Second, the trainers and instructors are less than incompetent. The Pilate instructor reads from a phone, Zumba leader is out of rhythm. When you ask for cancellation, the reception refer you with a nasty name behind back, and casually says alright without apologising when you confront this inappropriateness.

Fantastic experience: Great Gym, very large (with rooms downstairs and upstairs), substantial choice of equipment and plenty of space for free weights. Deakin's Fitness First is also very clean throughout. Reception staff and management are always friendly and helpful. I highly recommend this gym to anyone who wishes to get fit.

Fantastic experience: such a g place

Positive experience: Space is nice and large with plenty of equipment. Well located and ample car parking during non-busy times. Only criticism is the equipment is quite old and should probably be upgraded. Most of the other fitness firsts I’ve been to have a much wider variety of equipment than this one

Negative experience: Aging equipment and horrible customer service. Okay if those things aren't important to you.

Fantastic experience: Great gym. I have been coming here for over ten years. The staff are always welcoming and the variety of group fitness classes is excellent as are the instructors.

Fantastic experience: Fantastic gym, with amazing instructors and staff. Everyone is super helpful and friendly

Fantastic experience: Best gym in Canberra! Facilities, instructors, classes…second to none!

Fantastic experience: Amazing gym with the friendliest staff, love it!!!

Fantastic experience: Love Fitness First Deakin. Really friendly & helpful staff. Love the classes and great equipment.

Fantastic experience: OUTSTANDING customer service - consistently warm, friendly, caring staff. Excellent policies, including membership pause/suspension. Great facilities and inviting environment. In comparison to other gyms, this gym is miles ahead in customer experience. So pleased I joined and can highly recommend to anyone considering joining. So grateful.

Fantastic experience: Not crowded. Quite spacious.

Fantastic experience: Great staff, Good equipment and just a really chill vibe!

Fantastic experience: I have been with this gym for around 5 weeks. They were extremely helpful signing me up and finding me a trainer. The creche is perfect for the school holidays and very accessible. Love it!

Positive experience: Good to be back, Tuesday evening spin class all good. Spin room nice and clean.

Fantastic experience: Amazing and friendly staff and great gym!

Negative experience: Firstly, this gym has been around for awhile and been using the same dodgy equipment for years. No major improvements to equipment for us high paying members. Secondly, hasn't moved to a 24hr gym yet. Owner is too big on keeping his profits and not putting into the gym. Thirdly, when equipment is broken it takes weeks and sometimes months for it to be 'fixed'. Overall Fitness First in Canberra is OK, Deakin gym i'd stay away from.

Fantastic experience: One of the best, largest well equiped gyms in Canberra. Highly recommended.

Fantastic experience: Has a dry sauna and great yoga classes - also plenty of machines and etc. but I do.

Fantastic experience: Very good Balance and Pump classes and helpful staff

Fantastic experience: What a great gym! I have been training at Fitness First Deakin since the very start of 2018 and have nothing but positive things to say about the gym. When I joined, I was very nervous because of my lack of strength, but found that the gym caters to everyone. I joined because both, my mum and sister had been training there for years prior, and they would not stop going on about how inviting the gym is! The staff are extremely helpful and friendly, and made me feel welcomed straight away. I have enjoyed all the classes available, as well as training with the highly experienced personal trainers. I have even enjoyed a couple games on the squash court with my mates, and relaxed in the sauna after a hard workout a couple times! The prices are amazing and seem to keep getting better and better! If you're thinking of finding an inviting gym with attentive staff and well trained personal trainers, don't even hesitate to join Fitness First in Deakin! One of the best gyms I have been to!

Negative experience: Cancelled my membership today. Sauna has been broken for months. Televisions have been broken for months. 50% of the time there are no wipes for the machines. The girls just sit around in groups at the front desk on their phones giggling while the place needs attention. Rude. Treadmil fans are all busted. Staff too busy in the changerooms taking photos of themselves. Still waiting on 3 promised calls from the manager. Had enough. The owner should be worried but doesn't care. Stear clear.

Fantastic experience: Great gym with range of equipment! Super helpful and friendly team. Highly recommend

Fantastic experience: Staff are brilliant. The atmosphere at this gym is far more inviting and less intimidating than most others. If you're a beginner or new to the gym, I strongly recommend Deakin Fitness First. This gym has everything you could possibly need, no matter your level of experience.

Fantastic experience: Love the gym and all its facilities! It's quite newer compared to the other Fitness First Passport (regular membership) clubs. We are fond of attending the group classes so we only spend our time in the studio. The instructors always provide such great classes knowing they are all Les Mills certified trainers. The studio is huge, has a proper stage for the instructors and it has a stage lighting that gives life to the place. Their weights and steps are those of Les Mills equipments in the Fitness First Platinum clubs. The other parts of the gym are also spacious. The showers, locker room and toilets are kept clean as well. It has a sauna (but haven't used it due to COVID restrictions). The gym is located near the Deakin shops. If parking is already full in front of Fitness First, you may park your car along Hannah Place, at the back of the gym. It's worth signing up to Fitness First if the clubs are accessible to your location.

Fantastic experience: Fitness First is second to none! I absolutely love this gym, especially the one in Deakin because it has it all. It’s really accommodating with having a crèche, it makes it easier to train because I can bring my two girls. Deakin Fitness First also has the awesome Les Mills classes, squash courts, high quality equipment and great highly qualified and knowledgeable PT’s. If you’re new to the area, here on business, on holidays or just looking for a new gym then please look into Deakin Fitness First. 5 star service and friendly staff!

Fantastic experience: I do not often pay attention to reviews but seeing as this is my place of worship, I thought I would see how people view Fitness First Deakin and add my two cents. Firstly, let me call out a few people worthy of a mention… Let me just say that you could not ask for a more friendly and helpful person than Kylie. She has an engaging personality and always goes the extra mile when it comes to any query about Fitness First Deakin. Anybody looking for a PT, look no further than Ruben Ares. Ruben’s experience spans decades and I am confident whatever your body goals are, Ruben will get you there. My wife was not confident training alone before Personal Training with Ruben. Now my wife has more confidence, is in great shape and trains well on her own thanks to the programs and tools that Ruben has given her. Of course, I must give a quick mention to Jon – Jon is like the icing on the cake… he just adds that little bit of fairy dust to Fitness First Deakin. In summary, I have been going to Fitness First Deakin for almost a decade now and this gym is awesome. Good people, good atmosphere, good equipment and plenty of room to get in and have a great workout. If there is one critique, they could do with more equipment, but that is it. Love this gym!

Fantastic experience: Amazing club, great equipment. Reception staff and management are always so friendly and helpful. Kylie is always so friendly and welcoming. Great variety of classes.

Fantastic experience: Just want to give a shout out to the staff at Fitness First Deakin! The staff and management are always friendly and go above and beyond to help with everything. If you are looking for a gym with friendly staff and atmosphere then look no further.

Negative experience: Staff is not helpful. Making promises about receiving gifts if you refer a friend to the gym... brought two friends to the gym and never received anything! Tried to solve the problem a couple times but they just leave you with empty promises.

Fantastic experience: Only my first time visiting today, but I can already say that the facilities are top notch. I have been a member of serveral other gyms in the past, but have never seen the same range of equipment and facilities (extensive weights, studio rooms, sauna squash court, and even an ironing station in the change rooms...).

Positive experience: The reception staff are always so friendly and will never fail to say hello. The group fitness instructors are great, especially Pump with Jamie and RPM with Alex. The change rooms could do with an upgrade, but overall FF Deakin has such a good vibe! :-)

Fantastic experience: This gym is a fantastic and welcoming environment that has all the facilities it needs to have a really enjoyable workout! I rate this highly and also very very clean! Not to many gyms these days are at this standard

Fantastic experience: Awesome club, lots of equipment, great child minding facilities and the class room is amazing, also free parking

Fantastic experience: The crèche there is fantastic. Open Monday to Friday, large play area, alway staffed :) my daughter love it there.

Negative experience: Arrived to find the gym closed-- no notice on website provided in days leading up. I was travelling in from Sydney and had checked the Deaking FF website for the 3-4 days leading up to plan my workouts-- there were NO notices that the gym would be closed for electrical maintenance (otherwise I wouldn't have gone obviously...). Was then told I should just go to Canberra City-- which I would have, if I hadn't wasted my time driving to Deakin first. I would have just gone to Canberra City which was further from my accommodation... but at least I would have been able to work out. What is the point in having a Platinum membership that allows you to use gyms all over the country if said gyms are just going to be closed without notice? Not everyone is going to be a local and be able to rely on seeing physical signs at the door of the club. It's not hard to put a note on your own webpage or social media. And if there is going to be a club outage, it should be made publically known for a period BEFOREHAND. I saw a notice did go up on the FF Deakin website but this was after my visit-- and probably after they had complaints from other members about the poor management. I pay for a Platinum membership to ensure I can have consistency and quality in my training even when traveling for my job -- get it together, Fitness First!

Positive experience: Very good space, has all the equipment necessary for fitness training, Like any other regular fitness first. It’s good located next to coffee and shops, so you can make most of your time. Week points compared with other Fitness First I have been around the world: - has no wifi connection - male bathrooms were very dirty

Fantastic experience: Lots of space with various multi use rooms and good quality equipment. Also I hear it’s going 24 hours soon!

Fantastic experience: Friendly staff, plenty of equipment, and pretty decent music if you've left your phone behind. Oh, and a sauna. It has a sauna people!

Positive experience: Personally never been, but it's always busy!

Fantastic experience: Lots of space and enough machines and weights to get the job done