Anytime Fitness

Negative experience: When I signed up for the membership, I was introduced to trainer Q, who provided 3 free PT sessions. I then decided to do 10 additional PT sessions with him. However, this trainer wasted my time by canceling 4 out of 5 sessions on the day of or the day before due to personal reasons. As a result, I requested a full refund for the remaining 5 sessions, and he initially agreed to refund the full amount of $250. Later, however, he unilaterally informed me of an absurd calculation and claimed the refund would only be $170. If I had requested a refund simply because I changed my mind, I could have understood. But this was entirely due to the trainer’s issues (frequent tardiness, session cancellations, and even breaking his promise not to be late again by showing up late on the final day). When I protested, he acted as though he was making a big concession by offering a partial refund of $210, all the while expecting me to be understanding of his situation. I eventually accepted his offer because I didn’t want to waste any more time on this issue, but this entire experience has been nothing short of appalling and unacceptable. While the gym itself is decent, it’s clear they need to do a better job of ensuring the trainers they hire are reliable. Because of this one trainer, I would never recommend this gym’s PT program to anyone, and I will actively warn others to avoid it. This was a truly horrible experience that should never happen again. If you are currently training with Q or planning to do so, I strongly advise you to think carefully before making any payments. Based on my experience, this trainer is unreliable, and his lack of professionalism could cause you similar frustration. Please take this as a warning and consider your options carefully before proceeding.

Positive experience: The busy place. Only morning and late night is comparatively quiet. Staff is good and helping.

Fantastic experience: Best gym ever

Fantastic experience: Good/friendly staff, clean gym

Negative experience: Congested, too small .

Negative experience: WILL NOT RECOMMEND THIS GYM TO ANYONE. Started membership in August 2023 on 1 year contract.i moved away from Melbourne in Dec 2023 but still kept paying till my contract was over in August 2024.i cancelled my direct debit in September 2024 but keep getting messages for outstanding fee.called the gym to discuss,guy who answered is the rudest and not helpful at all.will never join any gyms of Anytime Fitness ever again.

Negative experience: Please, please, please do not join any Anytime Fitness gym, as they are all a big scam. My wife joined this gym and went there for a few months. Later, she wanted to leave the gym, but they did not let her cancel her subscription. Not only that, but they started calling us to pay for another month. Now, they are sending us legal notices. Get a life.

Negative experience: Gym is ok. People are shocking- no gym etiquette whatsoever. Don't shower/wear deodorant, don’t use towels or wipe equipment- just use the equipment and walk off without wiping it down- even after they sit there picking their noses and then touching everything. Also- they don’t respect personal space- there will be a whole area empty, and they will come stand near/in front of you instead of moving to the other side. The men also stare weirdly. They Slam their weights like they're lifting like Jay Cutler, even though most of the females are lifting heavier than them. Maybe instead of worrying about stickers about phone use on equipment, staff should be printing ‘gym etiquette’ sheets and putting them around and also drumming it into them when signing up? People might be more inclined to put away their weights/not use phones as much if the gym culture was actually looked at and changed- until then ‍♀️

Negative experience: Great staff but absolutely terrible gym culture. The franchise needs to reinforce much stricter rules about not putting weights away properly eg. Slapping a fine or canceling membership like other smaller gyms. Leaving weights on the floor is a trip hazard which causes safety concerns. This should not be taken lightly!!

Negative experience: Staff very irresponsible. Today 17th June reached at 6:54 pm from busy work routine to cancel my membership. As I have been very irregular with my fault of not having good routine. So thought to visit and cancel it personally to discuss my options. Which is more time consuming on emails back and forth. Reached at 6:54 pm and the staff tells me that they have closed for the day, official closing time at 7 pm. I showed them the clock and said it's 6:54 and wanted to discuss my cancellation. She mentioned can you please send us and email will process it though. What's the point of office hours and work hours if the staff is keen to close off early and wrap things up and can't even support customers. Well let me be honest I have paid for nearly 1.5 years and might not have even done 2 months with my fault. I didn't say sorry I can't pay on time. What are we paying for and why not getting the service which we are paying for. Common be customer centric and put yourself in customers shoes.

Negative experience: Too much noise and too loud from this Gym We are shoppers downstairs, always get heart attack at the time the weight dropped

Negative experience: very busy no time to answer calls. I tried 4 to 5 time to call but no one answered calls. seems very busy

Negative experience: Too busy gym. need to wait for turn. Really bad experience and i trying to cancel membership from 9 months, I am still being charged despite emailing across 9 months to cancel. Never sign up here terrible service and tiny gym. Overpriced and horrible customer service. Really really bad experience.

Negative experience: Worst gym ever I visited. Not canceling my membership. Staff is ridiculous and cleanliness not exist.

Negative experience: I had a really negative encounter with the staff there. Their behavior was quite disappointing and unprofessional. They seemed disinterested and didn't provide any assistance or support when I needed it. Additionally, I faced a lot of difficulties when trying to cancel my membership. The process was unnecessarily complicated, and it took multiple attempts and a lot of frustration to finally get it sorted out. I hope the gym management takes note of these issues and works on improving their staff behavior and streamlining their cancellation process for future members.

Negative experience: This place sucks

Positive experience: Be good if they fix the machines that are broken and the lockers lol stairmaster has been broken for weeks now. Most of the lockers don’t work. Besides that it has everything you need

Negative experience: I have been trying to cancel for 2 months, I am still being charged despite emailing across 2 months to cancel. They keep asking me to fill in the same forms over and over and nothing happens. Never sign up here terrible service and tiny gym. Overpriced and horrible customer service when it comes to cancellation.

Negative experience: Very Expensive better go with other options

Negative experience: Zero for customer service.. never answer the phone and on my visit, staff behaviour was just so unfriendly and rude.

Fantastic experience: Good environment, good gym, good staff.fantastic gym

Fantastic experience: Such an awesome gym, admin and girls are really

Negative experience: The attitude and eagerness to assist during sign up and during cancellation is completely different. The same person who once was all smiling and bubly while you were joining, would have a complete opposite behaviour while trying to assist you cancel your membership. Customer service should be maintaned regardless the reason.

Fantastic experience: The best in the west

Fantastic experience: Happy with the gym so far.

Fantastic experience: The staff are absolutely great. Both Taylor and Angela are so welcoming and have been super helpful with health and exercise tips! They’ve both been willing to go out of their way to help out with anything I asked or needed help with in terms of learning exercises to target certain muscles. Not a crazy amount of machines but everyone who goes there is super friendly and willing to share equipment! Highly recommend, worth the money (you get what you pay for)

Negative experience: The worst gym you Could have visit. Their policy is trap I have taken the Memebership and now they come To say I have taken for 2 years while they never mentioned for two years there policy for auto deduct is shut. The staff is rude and not supportive you can’t cancel Membership once you buy it’s the disgusting and the fraud gym memberships

Fantastic experience: Great vibe, best staff and members they push you towards your goals.

Fantastic experience: Super friendly & accomodating staff. Nice little gym to get your daily workout in

Fantastic experience: Amazing gym, amazing staff, the gym is also nice and clean! Highly recommended.

Fantastic experience: Great gym vibe , equipment and atmosphere

Negative experience: This was not the first time I was being harassed at the gym by their staff. There is always equipment not at its located place hence creating a fatal hazard. I was told to remove additional plates from the leg press which I didn’t even add on. The staff is never friendly only when you sign up! Very disappointed, any time fitness!

Negative experience: Putting it up here so that if someone really cares about this place will do do something about it. As it’s known to all now that Anytime fitness Riverdale is a small place with least equipments And with big growing number of members with each passing day. I request any Authority concerned with it to please have a look into the issue cause staff can’t do much about it so that members don’t have to suffer and get worth out their money. This place needs and deserves more space and equipments on a serious note . Thank you

Fantastic experience: AF tarneit west is a great club! With a Big range of equipment available they had everything I needed, and Taylor & Fed were wonderful and so helpful with any of my questions.

Fantastic experience: Lovey customers service, helpful with all questions I had. Great variety of equipment and clean environment.

Positive experience: Good for people wanna come any time

Fantastic experience: I love the staff here at the gym, especially Taylor, she is always so friendly and warm and makes my experience here much more enjoyable! You can tell she takes pride in her work. I like the equipment too! Overall a good gym :)

Negative experience: Don’t join this gym.scammers.I canceled my membership due to medical reasons provide them medical certificate and paid all overdue amount but they still want me to give them money for their 30 days cancellation process. Good luck to anyone who wants to cancel their membership once you join you will be trapped forever.

Positive experience: Very friendly and helpful staff. Although the space is not huge, it has everything you need for a solid workout.

Negative experience: Almost $108 a month if calculated with their $25 a week membership paid over 52weeks in a year for a tiny gym with limited machines and space. If you really want to hit all muscle groups this isn’t the gym for you. Even though the team are nice and friendly, it’s not worth it. Also they are not transparent with their membership fees on their website like most gyms. Unless they lower the price to compete with other local gyms in Wyndham, I would advise all to find somewhere else that’s worth your hard earned money.

Fantastic experience: Clean and tidy gym. Staff is lovely and helpful. Personal trainers are great and very helpful and supportive. The classes are fun to enjoy.

Fantastic experience: Anytime Fitness Taneit West is an awesome GYM. I regularly attend their group exercise classes. All the trainers are freindly, very knowledgeable and excellent. I have improved my strenght and flexibility tremendously. They have plenty of brand new equipments to meet all your fitness needs. They are open 24/7.

Fantastic experience: it was a big great gym went there with my mates had fun still go there 5 starsa

Negative experience: Very rude staff not even polite at all I’ll cancel my Membership and join somewhere else..

Fantastic experience: Has all the facilities you need

Positive experience: Clean and tidy place. Prices are a bit on higher side with 12 months and 24 months committment. There should be some flexibility for customers.

Positive experience: Space is small as compare to other anytime fitness clubs. Also equipments are also not too much,

Negative experience: Equipment is terribly maintained I went there to check out the gym before I join and it looks horrible and dirty Do not go here

Negative experience: Do not join this gym. I cancelled my membership 6 months ago and they continue to bill me. I have been to the gym several times to get the monthly payments stopped and every time they tell me the situation has been resolved but the billing continues. This is a scam business!

Negative experience: The worst GYM out there, bad maintained gym thats always dirty and rude staff

Negative experience: Not all the equipment available

Negative experience: Customer service not professional, no smile on face , different than any other anytime fitness. . Not sure his name one skinny man has glass on face , he must need to change attitude . He always grumpy. I understand to manage some one need to be there but need to be good customer service experience.This is closest brunch otherwise never like to step in. This area multi cultural area so need someone who can flexible and smile simple , not just go do this and rude

Negative experience: Completely over priced at $25pw asked for my membership to be canceled at the end of the 12 month contract yet my account continued to be debited without as much as a courtesy email to say my minimum term was coming to an end. They are only after your money completely avoid these scammers save yourself.

Fantastic experience: the staff here are great they make you feel welcome and maintain a great gym. I've been to several gyms around the world and I would definitely recommend this place to anyone in the area

Fantastic experience: Though the gym is smaller than the Tarneit central one, it's clean and tidy. There are digital as well normal lockers available. Enough free weights available as well. Apart from small space it's decent

Negative experience: Not enough equipment and too much rush. There are lot of people come but gym is very small you have wait in line in peak hour for your turn.

Positive experience: Having all the facilities and flexibility of package

Fantastic experience: Friendly staff and a really clean gym

Fantastic experience: Well maintained modern equipments & decent enough spacing

Negative experience: the gym is small and can be packed at times and it's not worth the price you pay

Fantastic experience: Friendly and supportive staff. Gym is clean and nestled in a beautiful locality.

Fantastic experience: The best place to workout. Awesome and friendly staff. Good crowd and very supportive pts.

Fantastic experience: The trainers are amazing Amy, josh and Ben the classes are great and not mundane as it is as working at the gym alone, one of the many reasons I signed up! One of the best gyms out there thanks so much team ❤️

Fantastic experience: Friendly staff and awesome gym

Negative experience: The place has literally become a fish market and to that, small size of the gym makes it very hard to exercise. Stay away from this place.

Negative experience: Total of misleading information provided at the start of the sign up. Things like line yards are not available. its been 3 4 months everybody is asking for it and its not there. Sold the membership by saying they have too much of facilities like netflix on tredmill and cross trainer but nothings available. when you ask for this all they say is they are working on it.

Positive experience: Great little gym with a good range of new gym equipment

Negative experience: JUST REPLYING TO OWNERS COMMENT- I have tried calling multiple times, left voicemail and even text message. Nobody called me back after I joined the membership. Earlier they used to call me twice a day when I just enquired. So please don't try to provide false information to other customers Don't answer calls and emails after get they get the money from you no matter if you tried calling 100 times in a day. The information they provide is very misleading. Just wants money nothing else so please save yourself from this gym. Worst and frustrating experience ever.

Positive experience: Over crowded for the size of gym but other than that good gym!

Negative experience: So when i signed up, they told me i had 7 days cooling off period. BUT they dont refund $80 for keypass. So they made $80 off me for a week. AND they dont even show you the contract on their little ipad. They ask you to sign it and read it at home off your email. But you cant even do anything about that contract because you already signed it. Biggest fraud out there

Negative experience: Small and expensive

Negative experience: Membership costs 80-100 dollars per month with 18 months long contract, which I found is ridiculously dear. Medium size fitness club. After I heard the cost of membership, I just forgot about my fitness.

Positive experience: It's good coz its new.

Negative experience: Lacks most of the equipment. Oh first of all thanks for asking haha. Well for starters I'll add the most common ones (I've been to anytime fitness in Cheltenham and Hampton East so including only what other anytime fitness already have) 1. T Bar Row 2. Hammer curl bars 3. Leg/Thigh Abduction Machine 4. A punching bag 5. Hack Squat machine Some other which will be good but not needed 1. Lateral raise machine 2. Glute-Hamstring Developer 3. Decline bench which can go a little bit lower (not sure about this one) Also there is not enough space for walking lunges but I know the space constraints so that's acceptable.

Positive experience: Decent and clean gym.

Negative experience: Somethings always broken. Water tap, the scales, toilet seat etc. Gyms kinda small for the amount of money you pay. Was told it's cus they're a luxury gym. Not sure whats luxury about it since it's less room, less machines, gym members can be rude who refuse to share machine during busy times. Always seems to be packed especially till 10pm atleast.

Negative experience: Good Gym, friendly staff. It can be quite busy at times but it doesn't seem to be an issue due to the variety of equipment. Update - 13/5/21. I was extremely happy with this Gym at first, however unfortunately due to the small size using the facility has become quite painful. During peak times, it is not uncommon to have no storage for your belongings - this has increasingly gotten worse over the last few weeks which is disappointing to say the least. I expected a premium fitness club to have enough amenities for all of its members, its now evident this is not the case. My frustration further continues to the amount of members at this gym, the size is not capable to house the amount of patrons attending daily. It is a usual occurrence to not be able to use the desired equipment or finish an entire routine due to the amount of members overcrowding the gym at one time. I have recently been considering cancelling my membership as I feel as though my money is going to waste, why am I paying for a premium fitness club's facilities that I cannot often use? Nothing against the staff, the staff are extremely friendly and always greet you with a smile, however due to the gym's lacking size and increased attendees I can no longer say this gym is great. Anytime Fitness is lacking compared to larger gyms.

Positive experience: Booked an appointment to avoid waiting but I ended up waiting for a long time still. ‍♀️

Fantastic experience: Not to bad at all!!