Zap Fitness 24/7 Reservoir

Positive experience: Its getting better but there’s no energy bars to eat.

Positive experience: Since Zap took over Jetts I’ve had a mixed/frustrating time. Issues with entry with the app failing multiple times. Bringing concerns to management I’ve felt like they’ve fallen on deaf ears. Often passed feedback on to no response or no action. I’ll admit in recent weeks it has gotten much better. There is a sense of accountability & effort in making the gym a better experience for all.

Positive experience: Great gym, huge gains ever since I signed up. Awesome community, made friends along the way.

Positive experience: Really limited staffed hours and really limited machines but the price is reasonable so can't complain

Negative experience: Rude staff

Negative experience: I was trying to join this gym for 1.5 month now. The staffed hours neither in google nor on their door are simply not right, so it was impossible to access the gym for a full-time worker. The online QR code for joining failed 3 times and ended up saying that I should come when the staff was there anyway. So I only can do Saturdays, but the staff is never there. I've spent 3 hours under the door in total, ringing the bell. One man came out and gave me their staff email, so I managed to reach someone, and today I finally got inside. But the staff even didn't try to explain to me some basics of where everything is located, despite my direct told that I am new to the gym culture. After not being able to switch the runner from a TV to a running mode I am super annoyed and quit trying. Ah also, apparently if you subscribe for that attractive $9.99/week 18-month offer and decide to quit, you'll pay a cancelation fee of ~2,5k. Nice one!

Fantastic experience: Awesome space with everything you need in a gym. Staff are warm and friendly, always willing to help. Gym members are courteous with each other which makes for a comfortable and inviting atmosphere for beginners or long termers.

Fantastic experience: Everything about Zap fitness is Topnotch from amazing deals, to aesthetically appealing scenery, state of the art Gym and workout equipments , maintenance and neatness is a 10/10 for me, Friendly and receptive ambience .

Fantastic experience: Joined a few weeks ago, loving the gym and Kat is great with the service.

Fantastic experience: Excellent facilities, always clean with top-notch equipment. Great atmosphere that motivates Amazing staff and professional trainers truly care about your goals

Fantastic experience: Been going for over a year now place is great

Fantastic experience: Great gym, friendly staff relaxed vibe said equipment. Would recommend

Fantastic experience: I have been training at this gym for a year now. I love the atmosphere and the vibes of this amazing place. If one day goes by without going there I feel something is missing. I have made great friends there and the manager is always there for me and everyone. Kate is the most friendliest person I’ve ever met, her energy, smile and vibes are contagious. She’s very helpful and I strongly believe that Zap and us are lucky to have her there. Wouldn’t find these vibes anywhere else.

Fantastic experience: I’ve been a member here for a while now and their service is great. Tiff and now Kat the manager have been both patient and very helpful in assisting me with my enquires. Well done guys!

Negative experience: I recently ran into a snag with my gym's new app-based entry system - it just wouldn't recognize me. When I called up Zap's support team for some help, they couldn't find any trace of my membership in their system. They suggested I talk directly to the club's management, which I thought would quickly sort things out. Unfortunately, it only led to more frustration. I explained what was happening to the club manager, hoping for some understanding. Instead, I was hit with an accusation of trying to use someone else's membership. This was not only shocking but also pretty insulting. It felt like a huge misstep in customer service, turning what should have been an easy fix into a major issue, all thanks to the manager's unwelcoming attitude. Eventually, we found out the root of the problem was a typo in my email address registered with them. Fixing that got me back in, but the whole episode left a bad taste in my mouth. It was a clear reminder that the gym's system has its flaws, but more importantly, that there's a real lack of understanding and professionalism from the management side. For anyone thinking about joining this gym, I'd say think twice. Everyone deserves to be in a place that supports and respects them, especially in a setting where you're working on your personal health and fitness. This place, unfortunately, might not be where you find that.

Fantastic experience: I've been coming here for 2years now. Amazing people, kat is amazing!

Fantastic experience: Loving the place! Really good atmosphere! Kat, the manager is really helpful and inviting!

Fantastic experience: Great gym have been a member for many years and have noticed a significant improvement in the last couple of years with new management staff (Tiff & Katerina) great job

Fantastic experience: Good machines

Fantastic experience: Great staff, great vibe, convenient location.

Fantastic experience: Average

Negative experience: The 24/7 gym was closed today

Fantastic experience: Good place! Excellent service!!!

Fantastic experience: Great:)

Fantastic experience: Awesome place

Fantastic experience: Great place, fitness fun and friends all in one. Thanks to the manager for always being so helpful

Fantastic experience: Pretty new to this gym but everyone is so welcoming which makes it a fun environment to work out in! Tiffany and her team are always super helpful and happy to help out or offer pointers which is great as a bit of a beginner

Fantastic experience: Love to workout in this gym, Amazing manager, always helps me out with my doubts and friendly people, great vibe.

Fantastic experience: I have been coming here for years and have made great progress and friends. The staff especially the manager are very friendly and have created a positive inclusive environment.

Fantastic experience: Been training here since about the end of 2018. Equipment is always adequate for what I need, and I'm definitely reaching my fitness goals here. My favourite part about training here over time has been getting to know all the friendly staff and clients, especially since I used to struggle with mood a lot and never wanted to talk to anyone. Everyone here is friendly and helpful, especially Tiff, the manager, who is vibrant and sets the tone for the gym with her good mood. Training at Zap Summerhill is always one of the best parts of my day.

Positive experience: Good

Negative experience: Was doing a free trial with Jetts and paid a $40 refundable deposit for the access fob. Was told that prior to finishing the trial I can decide to continue with Jetts or not, where I can either enter a membership if I want to stay, or get refunded the deposit if I want to discontinue. I'm new to gyming so wanted to try out a few different gyms around before sticking to one. One week before my trial finishes Jetts changed to Zap. I tried to call them before the transition happened to ask about any changes in policy, but no one answered. I was working all week so couldn't come in during staffed hours, so left my number but no call-backs so I could cancel or clarify my position. My trial ends and im charged for two weeks membership ($16 per week) despite not being contacted to ask about my decision to continue nor confirming any new contracts or membership type. Called again to have the girl say that they're unable to make any refunds for neither the initial deposit (which I would be getting back had they allowed me to cancel my trial) nor the two weeks of extra membership I didn't ask for... The lady initially also said I was to pay a cancellation fee but could terminate my membership for no extra charges after the next two weeks, which I appreciated. Nonetheless, still a lack of communication during the transition and unclear in policies, unwarranted automatic transitions of existing clients on free trials to random membership without contacting clients, and no refunds for charges you didn't ask for. I understand there's a difference in companies when transitioning, but I don't think you can just do that especially when you're not even a member yet.

Negative experience: We were members of Jetts and had no lock-in contract and were on hold for few months. Now they have changed to zaps and charging us in advance and telling us that we need to pay for 1month even to cancel without any prior notice about the changes? Is it even legal?

Fantastic experience: An amazing place with great staff, very helpful.

Negative experience: Not recommended at all pretty disrespectful stuff im a member of jets and this ones one of the worst my advice for you is to check another jets gym around the area and avoid getting disrespected here by the management all the best to whoever hiring people to manage this gym try find better stuff thanks

Negative experience: Wish I could give zero star to this gym and the manger miss TIFFANY the staff are super rude and unhelpful. Plenty of gyms in the area that are cheaper and don’t come with all the attitude and general disdain for customers. Save your self some money and time by not choosing this gym try other jets staff are untrustworthy

Fantastic experience: Amazing gym to train at.

Fantastic experience: Great gym and friendly trainers.

Fantastic experience: I like the community here.

Fantastic experience: What is wrong with all the haters on here? Tiffany and Co are the best! ❤️ So caring and supportive! The sign says ‘Reservoir’s favourite gym’ for a reason! You do not not need to go anywhere else!!! Great facilities and amazing location on the hill.

Fantastic experience: Jetts Reservoir, is not the biggest gym going around, however it is a great choice for me. With its 24 hour access, It allows you to achieve your workout at any time of the day no matter how busy you are. All the members are very friendly and helpful, this is due to the environment that has been created, together with the attention to detail that is given to you by Tiffany, Cass, Jareth & Matt certainly substantiates a five star rating

Fantastic experience: Great people Great environment Great staff Over all great place

Fantastic experience: Been a member for over a year. Friendly staff, easy to talk too and helpful. Appreciate their support.

Fantastic experience: Friendly staff, great location, overall very happy

Fantastic experience: Been a member here for 5 years now and love the friendly staff and the over all family vibe this gym gives off! Wouldnt go anywhere else

Fantastic experience: Visited few times not a bad place to do your work out

Fantastic experience: Excellent spacious gym with friendly and helpful staff ! Winning combination!

Negative experience: Has all the basic equipment that you need, but the staff are super rude and unhelpful. Plenty of gyms in the area that are cheaper and don’t come with all the attitude and general disdain for customers. Goodlife just up the road at Northland is cheaper and about three times the size, with friendly staff, and newer equipment.

Fantastic experience: Small but gets the job done. Enough equipments for workouts of every kind and does not get too busy.

Fantastic experience: A nice place to go and do some excercise...

Negative experience: If there's less than one star i would give it but there isnt The gym itself and the staff in the gym are fantastic clean and organized at all times HOWEVER the 1 star is for the head office communication it's horrible and no one really cares

Negative experience: No star. Not good service

Fantastic experience: One of the best Gyms in Bandoura area with 24hrs of access. Location is very close to the main plenty road and Summerhill shopping center so its very easy and convenient . They have plenty of equipment's and weights that you can able to try. Staffs are very friendly and helpful when you need them .

Fantastic experience: Biggest jetts gym I attended. Very spacious. Tram 86 is just right in front of you and the best thing after your exercise, you can go have a grocery or grab a bite to eat. Staff are friendly and easy to have good conversation with them.

Fantastic experience: Always a great place to work out, always busy but you can always get your workout done.

Negative experience: Never pick the call.Poor customer service.

Fantastic experience: Good

Negative experience: “Sorry I’m off work now, staffed hours finished at 730” - Namka at 7:34.

Negative experience: Poor Customer Service. Jetts Bundoora recommended .

Negative experience: Don’t give these guys your credit card details

Positive experience: Great gym, knowledgeable staff, a little lackluster on equipment - no crunch machine, deadlift station or boxing bag but still a great place to get a workout in

Negative experience: Worst customer service and robbery.Won't be back again

Negative experience: unable to give a 0 star rating so 1 will have to do. Cancelled membership as I was moving out of the area, went into the gym, signed the paperwork as required, handed back the key Fob and was told it would be actioned plus an email confirmation. No email, no call and direct debits have continued to come from the account for 2 months. Called to ask why it hasn't been cancelled, they claimed they have no record of the cancellation and cannot find the form i signed. So not only will they not file your paperwork or carry out basic administration, they'll illegally direct debit you regardless of signed documentation (that they required, no less).

Fantastic experience: Friendly staff, good place to workout if in Reservoir and close to Summer Hill shopping centre

Negative experience: Not helpful staff and not organised.

Negative experience: The worst gym ever found on planet earth. I cancelled my membership due to their bad customer service and after cancelling and clearing all my dues they are still deducting money from my account. Day light robbery. Its not only me I know many people who are not happy here and have moved to other Jetts nearby. This gym is also spoiling the image of Jetts, someone needs to look into it.

Negative experience: Just visited the gym but manager is not available in working hours.

Positive experience: The bundoora branch is better

Positive experience: Great equipment always clean and cool. Showers are bomb as. They could really turn the music off tho especially in unstaffed hours.i wear headphones but can still hear it.

Fantastic experience: Amazing place to have a quick training.

Positive experience: My partner tried this gym. It's pretty good for people who already know their routine workout. But if you are a starter there are people to help. It's a bit pricey too. Overall I would recommend it

Fantastic experience: Simply awesome

Negative experience: Worst staff ever. They are not willing to help. My membership goes on "Declined" every two weeks with their system glitch (3 times in 2 months). Your frustration is a bonus

Fantastic experience: I remember when this place first open man it soon became my favorite gym i miss living in reservior i miss this gym

Fantastic experience: Great Gym!

Negative experience: I don't leave many reviews, but I have to say that I am extremely disappointed with this place. I signed up, as and as part of my sign up, I asked if there was anyone that could help with doing a workout plan for me. They offered a free personal trainer consultation, where he or she would write a plan. I could then keep using the trainer at a fee, or could just continue on the plan. That sounded great, so I signed on, paid my fees and straight away, they started charging me. I waited a few days to get a call for an appointment with the personal trainer, nothing. I called and they said, yes, that I would get a call to book in a time. almost 3 weeks in, nothing. I Have not gone to the gym, waiting for so called appointment. I called the gym, no answer, even though I made sure I called when they were supposedly staffed. I called their headoffice, and guess what, no answer. I had to leave a message for someone to call me back. A woman called me back in the afternoon. Told her the story, got the usual "oh that's not good story" and that she would chase this up and get back to me. Still no call back. This is a joke. If you want a gym and want 0 zero help, fine, this is the place to go, but if you're looking for a place where on the odd occasion you may need some assistance, don't bother. I have now paid for 3 weeks membership, and had zero time in the gym. Great way to burn your customers. Now I have to start the exercise again and find somewhere else.

Fantastic experience: Latest and upgraded equipment but the manager is quite rude

Positive experience: Good for a quick workout any time of the day

Fantastic experience: Friendly and helpful staff. Great equipment

Positive experience: Place to get rid of Fat..

Fantastic experience: 5 star - friendly staff full equiped

Positive experience: Great facilities but very expensive!

Positive experience: Been their member 6 months now. Fully equipped and professionals. Really busy and sometimes over loaded from 6pm to 8pm. Mark the manager is really friendly and helpful.

Positive experience: نادي صحي متعدد الفروع 24/7 لايوجد مسبح Multi-disciplinary health club, 24/7, no swimming pool

Fantastic experience: Love this place.. lost 8kg in 10 weeks :)))