Information about Anytime Fitness Richlands
Opening hours
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Our comment from FitFit Australia about Anytime Fitness Richlands:
Welcome to Anytime Fitness Richlands, a premier fitness destination located in Brisbane, Australia. Our gym boasts a welcoming environment complemented by a fantastic team dedicated to supporting your fitness journey.
Highlights from our members include:
- Super friendly and knowledgeable staff who are always ready to assist you.
- Spacious gym layout with a clean, well-maintained environment.
- A good variety of modern equipment available for all your workout needs.
- Convenient access with plenty of parking options.
- 24/7 access allows you to train at your convenience.
- Regular amenities like free snacks and fruits every Friday.
Many members express their appreciation for the community vibe, emphasizing that it makes working out enjoyable. We take pride in maintaining high standards of cleanliness and equipment quality.
While we're proud of our facilities, some feedback indicates a desire for equipment upgrades and more space, particularly during peak hours. We're actively working towards these improvements and appreciate our members' suggestions.
Overall, Anytime Fitness Richlands remains a great choice for those seeking a friendly and supportive fitness community!
Services, Machines and Guided Classes
Anytime Fitness Richlands: Opinions
Fantastic experience: Staff were lovely and the gym itself was amazing!
Hi Kristina, We're so glad to hear you're the loving the club - Thank you for taking the time to leave us a review! We look forward to seeing you in the club again soon =) If there is anything we can assist with, please don't hesitate to contact us! - AF MANAGEMENT TEAM
Fantastic experience: I had such a great experience coming to this gym. Not only were the staff really friendly and welcoming, they were helpful when using the equipment for the first time. Super clean facilities too! Thanks team!
Hi Jules, Thank you for taking the time to leave us a review and the kind words. We love seeing you in club and look forward to seeing you again soon. If there is anything we can assist with, please don't hesitate to reach out. - AF MANAGEMENT TEAM
Positive experience: Good gym, pointless having that vending machine though with no pre work out and minimal options for protein
Hi there, Thank you for your review and feedback! We apologise for the inconvenience regarding the vending machine. We've experienced a delay in shipments and have been actively following up to resolve this. We will be looking at expanding and providing more protein options. We appreciate your patience and understanding. Kind regards, AF MANAGEMENT TEAM
Fantastic experience: It’s been a month now since I signed up here, I never regret my decision joining here, the staffs here are super friendly and nice. The equipments are all good and clean. Heaps of parking space. And the free fruits, protein bars and drinks every Friday is superb.
Hi Christian, Thankyou for leaving a kind review. We are glad you are enjoying your time here at Anytime Fitness Richlands. If there is anything else we can do, please do not hesitate to reach out! :) Kind regards, AF MANAGEMENT TEAM
Fantastic experience: My experience at Anytime Fitness Richlands has been fantastic. The staff are really warm, welcoming, and knowledgeable. The gym is really clean and well-equipped too. I've never not been able to use the equipment I'm after and there's a really nice feel to the community and people who attend this gym. Highly recommend!
Hi Elin, Thank you for the kind words, we love seeing you in the club. If there is anything else we can assist with, please don't hesitate to reach out. We look forward to seeing you again soon. - AF MANAGEMENT TEAM
Positive experience: Could do with equipment upgrade. Parking and location is a bit frustrating
Hi Fraser, Thanks for the feedback. We're constantly working to improve our facilities, and your feedback is valuable. If you have any specific suggestions or equipment in mind, we’d love to hear them. We’re committed to providing the best experience for our members and hope to exceed your expectations in the future. Thanks again for your input! - AF MANAGEMENT TEAM
Fantastic experience: I'm a member of anytime fitness Hastings and had the opportunity to try out anytime fitness Richlands while I was visiting family in Brisbane. I was greeted by a friendly receptionist who showed me around the club, I think her name was Veronica. The gym itself is super organised, clean and has all the equipment you could want. On both of my visits I noticed team members clean the gym and make sure everything is presentable. I also learnt that they do free snacks for members every Friday, which is a little extra perk that I don't have at my usual gym. Overall, the friendly staff, extra amenities and general vibe made going to the gym extra enjoyable. 10/10
Hi Lauren, Thankyou for leaving a kind review, I will pass the message to Veronica. :) I'm glad to hear you had a great experience at Anytime Fitness Richlands, we hope to see you again soon. Kind regards, - AF MANAGEMENT TEAM
Negative experience: Receptionist was nice, but $80 signup $20 pro rata $100 signup essentially for like 30 k machines being like 15 total business won’t last I think
Hi there, Thank you for sharing your thoughts with us. I apologise that you feel this way after your recent experience with us at the club. Our pricing is carefully structured to reflect the high-quality facilities, state-of-the-art equipment, and exceptional services we provide. We strive to offer a balance of affordability and value, ensuring that all our members receive the best experience possible. :) - AF MANAGEMENT TEAM
Fantastic experience: Very helpful staff
Hi Maan, Thank you for the 5 star review and for taking the time to leave us a review =) We look forward to seeing you in club again soon. If there is anything we can assist with, please don't hesitate to contact us! - AF MANAGEMENT TEAM
Negative experience: i wish i could give no stars, they were so rude to me that i ended up crying and ive lost all the motivation i desperately tried to gather for myself to join the gym. i understand the need to make a sale and their “motivational tough love drill sargent” attitude but that actually really hurt my feelings i’m super sensitive and have been too scared to join a gym even though i really want/need to get fit i’ve just been too scared and this has sealed the deal for me i have officially given up. please try to be more kind to people who want to join, because you just don’t know what someone is potentially going through :’(
Hello Liisi, I am deeply sorry to hear about your recent experience at our gym. Please accept my sincerest apologies for any distress or hurt feelings caused during your visit. Your feedback is incredibly valuable to us, and I want you to know that we take it very seriously. It is never our intention to make anyone feel uncomfortable or discouraged, especially when they are taking steps toward their fitness goals. I would like to speak to you regarding this incident and if there is anything more you would like to share, please do not hesitate to reach out on 0478 895 852 or email [email protected] Thank you for bringing this to our attention. - AF RICHLANDS MANAGEMENT TEAM
Fantastic experience: Perfect gym 10/10
Thank you for taking the time to leave us a review =) We look forward to seeing you in club again soon. If there is anything we can assist with, please don't hesitate to contact us! - AF MANAGEMENT TEAM
Fantastic experience: Big, Clean, Good staff and positive environment which is all I need in a gym
Hello Mehdi, Thankyou for leaving us an awesome review! We're so glad that you enjoy training at our club :) Warm regards, - AF MANAGEMENT TEAM
Fantastic experience: Thank you to Sunday, for being patient and helping out with my digital tag.
Hello Greg, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Sunday was able to assist you with your digital tag. We'll be sure to pass along your kind words to Sunday. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Warm regards, - AF MANAGEMENT TEAM
Fantastic experience: Love the easy access and convenient location. Decent assortment of machines. My only gripe is that parking can be a challenge in the daytime on the weekday.
Hi there, Thank you for leaving us a review. :) If there is anything else we can assist with, don't hesitate to reach out! - AF MANAGEMENT TEAM
Fantastic experience: Used to be an ex member at the old Richlands club recently came back and the new facility is really good. Heaps of improvement, staff is really nice. Can’t wait to train here everyday!!!!
Hi Shayden, Thank you so much for taking the time to leave us a review! We're glad to hear that you enjoyed your session at the club. We hope to see you in the club more often. Kind regards, AF RICHLANDS MANAGEMENT
Fantastic experience: Great gym, great space to work out. Super friendly staff!
Hi Davina, Thank you for taking the time to review our club! Our members and your experience is our top priority here at AF Richlands! Your feedback ensures we can continue to provide the utmost care and support. We can't wait to see you back in club soon.
Fantastic experience: Nice and empty, about 6 in the gym. Loads of free equipment for grabs lol. Very clean gym
Hi there, Thanks for the kind words! :) We are extremely happy to hear that you are enjoying your experience in the gym. Please don't hesitate to reach out to the staff in club should we be able to assist you with anything. - AF MANAGEMENT TEAM
Fantastic experience: I enjoy training here and good variety of equipment. I just dislike the lack of water pressure at the bubbler.
Hi Jackson, Thanks for leaving a review! :) Our water fountain is on a maintenance schedule and our next service is already scheduled. If you have any other queries or concerns, please feel free to reach out to us directly on 0478 895 852 or [email protected] so we can assist you. - AF MANAGEMENT TEAM
Positive experience: Get the water station fixed guys
Hi Arshdeep, Thanks for leaving us a review. Our water fountain is on a maintenance schedule and our next service is already scheduled. If you have any other queries or concerns, please feel free to reach out to us directly on 0478 895 852 or [email protected] so we can assist you. - AF MANAGEMENT TEAM
Fantastic experience: Have been training here for 5 years. Referred my family and we all come here now. The facility is spacious and the team is super friendly and helpful.
Hello, Thankyou for taking the time to offer your kind words! It's great to hear you've had such a positive experience with us. See you next time you're in club! - AF MANAGEMENT TEAM
Fantastic experience: Anytime Fitness in Richlands is fantastic! The 24/7 access, modern equipment, and friendly staff make it a standout gym. Clean facilities and convenient location make it perfect for my busy schedule. Monserrat has been nothing but amazing through the whole process and helping me get started on my fitness journey! Highly recommend!
Hi Trung, Thank you for taking the time to leave us a review! We are extremely happy to hear that you are enjoying your experience in the gym. Please don't hesitate to reach out to the staff in club should we be able to assist you with anything :). - AF MANAGEMENT
Negative experience: UNPROFESSIONAL??? Rude manager and staff. The manager is no knowledge of any product and too rude no respect as well. It is too unpfesional and not knowing what to do and also liyers too. Please don't go there and NOT RECOMMENDED!
Hi Oscar, We do not have anyone in our community under your name, so I think you may have us confused with a different location. If you are experiencing any issues and are a member of AF Richlands, please feel free to pop into club and we will do our best to resolve this for you. I would advise contacting your correct home club to rectify this issue, as Richlands does not have access to your member records and cannot assist you. You have left this review for the incorrect club :). Kind regards, Mon Shimizu - Club Manager
Fantastic experience: Fantastic gym with top-notch customer service. The staff is friendly, helpful, and always greets you warmly. The facility is clean, well-equipped, and provides a positive fitness environment. Highly recommend for a great workout experience.
Hi Kelvin, Thankyou for leaving us a kind review. I am glad to hear of your positive experience here at AF Richlands. We hope to see you again soon! :) - AF MANAGEMENT TEAM
Fantastic experience: Go see Mon the club manager she was absolutely amazing had the best experience
Good morning Ash, Thank you for your review! We are glad to hear you have enjoyed your experience with AF Richlands. :) Kind regards, - AF MANAGEMENT TEAM
Fantastic experience: Best gym, great facilities and awesome staff!
Hi Jey, Thank you for taking the time to leave us a review! We are so happy to hear that you enjoy our facilities :) Kind regards, AF Management team
Fantastic experience: So happy with the gym, signed me up over the phone super easy and the new AF app is amazing, love that you can see how many members are in the gym at once, no need for a key tag anymore and personalised training programmes! Other gyms would charge for this. Staff are also so lovely.
Hi Keala, Thank you for taking the time to leave us a review! We are so happy to hear that you enjoy our facilities :) Kind regards, AF Management team
Fantastic experience: I signed up to anytime fitness Richlands after leaving worlds last year, loving the gym so far. The staff are so friendly and helpful & the equipment is in good condition! worth the transition
Thank you for taking the time to leave us a review - We're glad to hear you're loving the club. We have new equipment on it's way and look forward to seeing you in club again soon. If there is anything we can assist with, please don't hesitate to contact us! - AF MANAGEMENT TEAM
Fantastic experience: i came in to do a casual visit the other day and mon helped me out. her service was amazing. i dont live too close to the gym but will be going there from now on. you made me feel so welcome thanks mon love the gym!!!!
Hi Sophie, Thank you so much for taking the time to leave us a review! I'm so glad to hear that you enjoyed your session at the club. We hope to see you in the club more often. Kind regards, AF RICHLANDS MANAGEMENT
Fantastic experience: Fantastic gym. Great range of equipment, spacious and clean. Couldn’t ask for more!
Hi Andrew, Thank you for taking the time to leave us a review! We are so happy to hear that you enjoy our facilities :) Kind regards, AF Management team
Fantastic experience: Great location. Equipment and gym is well maintained. 95% of the time the equipment I want to use is available.
Hi Steven, Thankyou for your amazing review! We're glad you're able to enjoy the facilities here at Anytime Fitness Richlands :) See you in club soon! Kind regards, AF Management team
Negative experience: This is the perfect gym for you if: -You like working out on filthy floors with dust bunnies, bugs and months worth of sweat. -You like deflated slam balls. -You like wasting your workout time searching for the correct weight or dumbbell. -You like your weight machines with sticky handles and old/poorly maintained accessories. -You like your water fountain with a slow flow rate and a constantly blinking change filter sign. I rarely use this AF anymore despite it being the closest gym to me. When I do have to use it in a pinch it’s always the same. Dirty and poorly maintained. I use Goodna, Springfield & Yamanto AF and they’re never in this state. Super disappointing AF Richlands!
Hi Nicole, Thanks for taking the time to leave us a review. Sorry to hear you did not enjoy your most recent experience with us. Firstly, the floors are vacuumed by our gym staff and cleaners daily. Unfortunately due to the holiday period, we like to allow our team members (including our cleaners) to have some well deserved time off. Thus, unfortunately when the gym is unstaffed (seeing as though our ceilings are 8m high), dust that usually hides on top of the bathrooms/offices can be blown off onto the floor by our fans. Our cleaners started back this week and have done an incredible job making the gym spotless again. In regards to the slam balls, if you kindly take note at all other AF locations, the slam balls are supposed to be slightly asymmetrical or in your words 'deflated'. This is because they are full of weight, and not supposed to be completely round and full of air, as they are not meant to bounce! They are SLAM balls :). ALL machine handles were serviced over two months ago and have all remained in great condition since. Finally, our water fountain is on a maintenance schedule and is serviced every 3 months. Our filter was also replaced last month as soon as the warning light alerted us it needed replacement, so Im not sure if you may have your locations confused, however i can assure you this is not an issue we have here at AF Richlands. If you have any other queries or concerns, please feel free to reach out to us directly on 0478 895 852 or [email protected] so we can assist you. Kind regards, AF RICHLANDS MANAGEMENT.
Fantastic experience: It's an amazing gym ✌
Fantastic experience: Was an amazing gym, absolutely loved working out here. My one and only complaint... The position of the glute bridge machine. Could you please face it against a wall, I don't want everyone seeing everything
Hi Rhi, Thank you so much for taking the time to leave us a review! I'm so glad to hear that you enjoyed your last visit with us! We appreciate your feedback regarding the position of the glute drive machine! I will have a chat with our equipment specialists and see how we can rework the floor plan so that the glute machine is in a more optimal position to avoid any uncomfortability when using it :)! Kind regards, AF RICHLANDS MANAGEMENT
Fantastic experience: Spacious gym with a high roof which creates a great atmosphere. Plenty of squat racks. I like the area with medicine balls and dumbbells for workouts was convenient for HIIT. Free wifi was a bonus (my AF centre closer to home doesn’t have free wifi). Helps when watching videos for my workouts. Plenty of parking. One improvement would be the water fountain which was a bit slow.
Hi Ved, Thank you for taking the time to leave us a review! We are so happy to hear that you enjoyed our facilities :) I will let our maintenance person know about the issue with the speed of the water fountain. We look forward to seeing back in the club soon! Kind regards, Georgia Club Manager
Negative experience: Wish there was a way i couldnt give this review even a star, gym staff are incompetent, rude and unprofessional. they just like taking your money but when you decide you wanna cancel your membership, it becomes an issue. they don't do it even after the 30 days notice has passed. I wrote an email one of the staff told me to do so, i did that 6 days ago with no reply, when I call the manager is not in, how come she is not in everyday when I decide to call? Does she even work there anymore? Or its all a joke,. I'm very upset that I requested to cancel my membership due to the fact that I don't train anymore due to other factors I keep getting charged my hard earned money for something I don't even use. cancel my membership and stop taking my money, the bank couldn't stop the direct debit so I need that to stop.
Hi Kevin, Our cancellation policy is outlined on the membership documents you sign when you join the gym. All memberships outside of minimum term require 30 days notice inclusive of 30 days worth of payments. If your written notice was sent 6 days ago, you still have 24 days left in your notice period. Kindly note, we also do not have your name, cancellation email, or membership in our system, so it appears you must be a member of a different club. I would advise contacting your correct home club to rectify this issue, as Richlands does not have access to your member records and cannot assist you with cancelling. You have left this review for the incorrect club :). Georgia Club Manager
Fantastic experience: Came here with my friend the other day to train and just had to leave a review !!! The staff are so beyond lovely and supportive. I asked if one of the girls at the front desk (I think her name was Georgia) could help me check my form for an exercise and she was so knowledgeable and helpful. I wish I lived closer so I could train here all the time!
Hi Lana, Thank you so much for taking the time to leave us a review! I am so glad to hear you had such a lovely experience last time you were in club. Please don't hesitate to reach out should we be able to assist you with anything else next time you visit our gym :) Kind regards, Georgia CLUB MANAGER
Negative experience: Not my favourite gym management.
Hi S, We do not have anyone in our community under your name, so I think you may have us confused with a different location. If you are experiencing any issues and are a member of AF Richlands, please feel free to pop into club and we will do our best to resolve this for you. Georgia CLUB MANAGER
Negative experience: Richlands Anytime Fitness magaer is the worst ever. The customer service is worst and the manager is too worest never deserve to that place.I am sure the owners will solve the manager poor performance.
Hi Ozian, We are sorry to hear that your recent experience with us did not go as expected. As per our conversation in club, I do not appreciate you aggressively speaking to myself and my staff members, while trying to tell me our staff never answer the phone and have 'the worst service ever' because you call us multiple times outside of our staffed hours. Myself and my membership consultants all assisted you in the cancellation of your account as best as we could considering you weren't able to pay your cancellation fee until today when your card arrived. As staff explained to you several times, I was on annual leave when you sent your cancellation email, which was responded to as soon as I returned to club. This is because our membership consultants are not authorised to process cancellations which both they and I explained to you multiple times. In future, you may have more of a pleasurable conversation with staff if you do not aggressively speak over them and demand unreasonable actions on our behalf. All the best, Georgia CLUB MANAGER AF RICHLANDS.
Positive experience: Good gym overall. Just needs equipment repaired. And possibly more equipment supplied.
Hi Neil, Thank you for taking the time to leave us a review! We are currently waiting for Life Fitness to come out to the gym to do an annual refresh and servicing of all the equipment :). I will put forward your suggestion for more equipment to our owners! If there is anything in particular you would like to see in the club, please feel free to let me know when I see you training next :D. Kind regards, Georgia CLUB MANAGER
Positive experience: Considering it had only opened for about a year +, the gym looks old. Lots of damaged equipment, and poorly equipped with benches considering there is so much floor space. Other than that, the staff is very friendly and welcoming.
Hi Richard, Thanks for your review! I'd love to let you know I have just recently organised our annual re-upholstery and servicing of all the equipment, so it will be looking brand new hopefully by the next time you pop into club :D I have also ordered another adjustable bench as one was broken recently, however due to head office appointed safety regulations, we are only allowed to have a certain number of benches on the floor. I will forward your feedback on to our head office regarding this. I am delighted to hear that you had a great experience with our staff here at the gym! We hope to see you back in the club soon. Kind regards, Georgia CLUB MANAGER
Fantastic experience: This gym has been amazing for me to get back into fitness and I have enjoyed every visit. The staff are so lovely and supportive to deal with. I am always greeted with a smile and the communication and customer service is top tier. The facilities are in great condition, super clean and nothing is crowded. The gym has all the equipment I need, I never feel like I’m waiting to use any machine and the gym etiquette by all members is awesome. Everyone who uses the gym is kind and respectful. I have been a member at other gyms and felt uncomfortable but not at this gym ! I have recommended Richlands to my friends and am so happy to have joined with them.
Negative experience: Bad service. Someone block driveway. I asked staff for help. But She just said:" I don't know, you don't even't park here, I can't help you."
Hi Huu, We're sorry to hear that you have had this experience in the complex recently. I believe you may have us mistaken with another business in the complex as none of our staff have spoken to any members about a blocked driveway or told them they can't park in our carpark :). You most likely have approached someone who wasn't a staff member of Anytime Fitness Richlands regarding this issue. Kind regards, AF Richlands management
Fantastic experience: Great gym space, heaps of equipment. Lovely, friendly staff always happy to help you out. Very open area, nice workout space. Friendly members.
Hi Jeff, Thank you for taking the time to review our club! Our members and your experience is our top priority here at AF Richlands! Your feedback ensures we can continue to provide the utmost care and support. We can't wait to see you back in club soon.
Negative experience: They are very fake and have stolen a lot of money from my bank You cannot contact them if you call them
Hi Puviraj, We are sad to see such a misleading review after finalizing your accounts overdue fees. While it is unfortunate that you did not make as much use of the facility as you had hoped during your time with us, please consider the following: The status of your membership with Anytime Fitness is reliant on your communication with your home club. All memberships require written notice to ensure closure of your account & any freeze requests must be directed to us in order for your payments to cease temporarily. Thank you for making payment pertaining your arrears. We have since been able to rectify your account & processed the request accordingly. If you have any further queries or concerns, don't hesitate to reach out or visit the club. Kind Regards, Amber | Anytime Fitness Richlands
Positive experience: I've been too many anytimefitness, this one is one my favourite thanks to the free wifi
Hi Jim, We are glad to hear you loved your experience with AF Richlands! We hope to see you around the club more often.
Fantastic experience: Fresh new club with a variety of equipment!!
Hi Alexander, Thank you for taking the time to offer your thoughts on our brand new platinum facility! We couldn't be more glad to hear you love it. We wish you all the best with your training & hope to see you in club soon! Kind regards, Amber | Anytime Fitness Richlands
Negative experience: No return phone call or reply to my sms regarding signing up
Hi Nick, We apologise for any inconvenience that may have caused. Unfortunately we have been unable to locate you in our prospect listings. Should you have any further queries or concerns, don't hesitate to reach out or drop in & we would be happy to help! Kind regards, Amber | Anytime Fitness Richlands
Fantastic experience: The gym equipment is clean and new. It is not crowded and a lot of space for you to use equipement and space. Two ladies are friendly and nice. I am totally satisfied with this gym club.
Good morning K, Thank you for your review! We are glad to hear you have enjoyed your experience with AF Richlands. We can't wait to continue supporting you on your health and fitness journey.
Fantastic experience: Taylor was lovely to work with, gym is in great condition and toilets are clean
Hi Oshane, Thank you for your kind review! We are so glad to hear that you enjoyed your recent experience here with us at AF Richlands :). Hope to see you back in the club soon!
Fantastic experience: Good gym
Hi Shane, Thank you for taking the time to leave us a review! We are so happy to hear that you enjoyed your most recent experience with our club! Hopefully we will see you in the gym soon :)
Fantastic experience: Staff are wonderful and made me feel very comfortable coming into a gym for the first time. So glad to be a member here, thank you Taylor for signing me up!
Hi Liz, Thank you so much for your lovely review! We are so happy to hear that you had a great experience with our staff and Gym :) We hope to see you in the club soon!
Fantastic experience: One of my favourite Anytime Clubs! Staff are so friendly and its always clean when I visit. Never too crowded or busy either!
Fantastic experience: Love training here - great environment and staff are always super friendly and helpful!
Negative experience: They will ripp off some extra $ dollar if you choose to leave . Won’t recommend to anyone
Hi Arshdeep, I apologise that you feel this way after your recent experience with us at the club. All cancellations are processed under our cancellation policy that you were made aware of when you signed your membership agreement. Please note, you haven't been charged anything extra, simply the 30 day notice cancellation payments that were stipulated in your membership agreement when you first joined the club. If there's anything else we can assist you with, please don't hesitate to reach out!
Positive experience: Staff are nice and are very helpful when you can’t get in there for a while. Very easy to talk to and will help you if they can
Hi Ashley, Thank you for your review. We're so happy to hear that you had a great experience with our staff here at the club. If there is anything you feel we can improve on, or anything else we can assist you with, please don't hesitate to reach out :)
Fantastic experience: Conveniently located, very friendly staff, plenty of good-quality equipment and great use of space. Greatly recommend.
Thank you so much Nathan for taking the time to leave us your review, we appreciate your feedback and hope to see you again soon!
Negative experience: This club is an absolute scam. For the last year i’ve been trying to cancel for them to say it will be cancelled to then be charged again the next month. Not impressed and I will be telling everyone to go else where.
Hi Hemera, Your name does not come up in our membership base. Have you used another name so we can check if your membership should have been cancelled? Or are you perhaps registered with another club? Thank you.
Fantastic experience: Always had a great experience in this club. Anytime I have a question or feel unsure, they’re so helpful and prompt
Thanks so much for your feedback Amber, we really you taking the time to tell us about your lovely experience. Hope to see you in the club again soon!
Negative experience: Worst of worst gym I’ve ever signed up with. Been trying to cancel my membership since I signed up in 2019 but I always get asked for a valid reason, First of all its none of their business to ask and it’s not their money that they’re working for. If there’s a gym I’ll have to label as money hungry it will be Anytime Fitness. Please do not waste your time or money.
Hi Sarafina (Lou), Thank you for your review. We are sorry to hear you are unsatisfied with your recent experience here at our club. It is company policy to connect with our members and discuss cancellation reasons. This is so we can provide our customers with the best service and solutions available. Our primary goal is to keep you motivated, fit and healthy! Please be aware the the notes reflected on your account stipulate your have not met cancellation requirements on various occasions. We were unable to retrieve a signed cancellation form that is required as per our terms & conditions. It also states that all attempts to contact you were unsuccessful. Whilst assisting you with your cancellation requests, our staff have repeatedly informed you of our 30 days written notice policy. As a gesture of goodwill, we accepted your written notice via email - as opposed to having you visit the club and sign the appropriate paperwork formally. We are sorry if you feel this is unfair, however please note this is a general cancellation policy you will encounter with most gym/fitness facilities.
Positive experience: I think everyone wishes it had a bit more space and more machines, I'd really love an abductor machine which they don't have, and also a dedicated bench for hip thrusts would be great. Also, some machine handles have been missing/broken for a long time that should be fixed as they are sticky to hold.
Thank you for your feedback Pink we really appreciate you taking the time to write your review and will definitely take your feedback on board for the new club. Hope to see you soon.
Negative experience: Personally visited and asked to cancel my subscription. After 2 months my bank charged with fortnightly subscription. Visited again and asked why my account charged again. She said you have told us to froze the subscription. Blah blah blah. Now pay two more subscription and we will permanently cancel it.
Hi Muhammad, We apologise for the frustration you have experienced over this matter. Unfortunately we feel there must have been some miscommunication, as it is stated in our cancellation policy in your membership agreement that all cancellations outside of minimum term require 30 days notice. Our team offered you 2 months completely free as a gesture of goodwill, in attempt to help get you back on track with your health and fitness journey! When you accepted this offer, your cancellation notice was not processed and we mentioned that you would need to re-request cancellation should you still feel that you no longer wanted to continue with your membership (proceeding this free period). This 30 day notice period accounts for the two fortnightly payments you have been told need to be paid before your account could be terminated. If you have any other questions or concerns, please reach out to our staff via phone or email!
Fantastic experience: Easy sign up and the manager was very helpful
Thank you very much Jason for taking the time to leave us your review, we look forward to seeing you again soon!
Negative experience: Soooo dirty! Bins overflowing every single time I went and never any soap in the bathrooms!
Thank you for providing your feedback and letting us know about this issue. We have recently taken over Anytime Fitness Richlands and take pride in having a clean & comfortable gym for our members. We have a new cleaner there daily and have brought this to their attention so this situation has been resolved. Please pop in and ask for our manager Georgia when you’re next in the club, as we would love to thank you for your feedback in person Natalia.
Negative experience: Another anytime thats way to small for the amout of ppl and machines,
Thank you for taking the time to leave your review Travis. We have recently taken over the gym and appreciate the feedback as we’re looking to expand our floorspace for our members enjoyment.
Fantastic experience: Welcoming staff and a clean gym the people who train here also offer helpful advice to other members
Thank you so much for your review Ryan. We look forward to seeing train again soon :-)
Positive experience: Too small. I was a member and it's always congested with long ques for machines.
Fantastic experience: Been here for years!! Best vibes for a gym
Positive experience: The facility is nicely renovated. I think what needs to make this gym more enjoyable is some replacements or upgrades to the equipment. Other than that, it's great, nicely airconditioned, lighting is good and the staff are very kind.
Hi there! Thank you for taking the time to leave us a review! We are very happy to hear you are enjoying the club refresh! I have passed along your recommendations regarding equipment to our club owners :). Please don't hesitate to reach out to club staff should we be able to assist you with anything else! AF RICHLANDS MANAGEMENT
Fantastic experience: Great staff, very friendly & helpful
Hi Jason, Thank you for the 5 star review! We look forward to seeing you again soon in club. If there is anything we can assist with, please don't hesitate to contact us! - AF MANAGEMENT TEAM
Negative experience: Old equipment, no sanitation available, bathrooms need to be cleaned more ofter. Theres a hole in the door of the middle bathroom. I prefer going to Goodna
Fantastic experience: Signed up not too long ago, the staff member at the time, Georgia, was really helpful with getting me started and showing me around the facilities.
Fantastic experience: I went to sign up at the gym today and spoke to Georgia. She knew exactly what she was talking about and was very knowledgeable about all aspects her gym. Thank you Georgia for your help!
Fantastic experience: Great environment, good vibes and the staff are clearly passionate about their clients! Thanks Georgia!
Fantastic experience: Just signed up and loving it! The staff are super friendly, helpful and always on their feet. Georgia and Amber were super helpful in getting me signed up!
Negative experience: Nicely equip gym but impossible to contact to cancel gym membership. Been trying for over 3 months to cancel via in person, phone calls, website inquiry forms, even ringing head office (only to get an answering machine again!). These people must all be on one big happy holiday! My credit card was charged twice in the process... Lucky for Them... Tough Toe Nails for me, as they won't refund my card any amount. It will be the last time I enter a Anytime Fitness Gym... That is fore sure. They are lucky to get a one star from me.
Negative experience: No spots to do your core workouts with the mats and smells pretty bad a bit crowded when I went to, but still good location I guess
Negative experience: Gym is too dirty. Toilet is always clogged and no cleaners to tidy up the place. Its a busy gym and supposed to have a regular cleaning routine but sadly, thats not the case
Negative experience: I like going to this gym because it’s the closest for people that live around the 4077 surbubs, compared to the other anytime fitness gym nearby they need to update their facility and equipments I gotta admit the stuff is freindly which is a good thing just have to start considering changes to the things above.
Positive experience: Great facility, plenty of exercise machines and weights equipment. Not too crowded either every time I go there seems to be less people than other anytime fitness locations. Plenty of parking, toilets and showers also available. Staff are friendly and always greet when you arrive/leave. Adherence to covid guidelines as expected. Plenty of wipes and sanitiser available.
Negative experience: Richlands AF is smaller than other AF I've been too. It's not that well supervised with bins overflowing with used wipedowns, empty spray bottles and only one drink fountain. Cardio machines aren't Life Fitness brand which I think are industry standard, but that may be a personal preference. Not my favourite gym and could be better if the staff picked up their game.
Fantastic experience: Great staff that will help you in any way they can. Good Equipment, clean as people are asked to wipe down after they use the equipment. Great music, good to workout too. Toilets and showers good safe parking. I'm very happy I joined
Positive experience: Friendly staff, very small space and toilets are all unisex so they're not very clean. Wish there was a better stretching space as you can't get any when it's super busy
Positive experience: All I know is that the atmosphere seems right and it's only busy inbetween 4:30-8:30 otherwise the place is empty.the people of Richland's are good quality and friendly for the most part.i think we all recognize that it's a small facility and thus I try to be patient and I give people credit for being courteous.we all wanna do a certain exercise and most people are willing to let you work inbetween their sets .
Negative experience: Old equipment, there is only one lifting platform, 2 bar bells only. there is no space to do any functional training. Some of the weights are torn off rubber showing metal. There is no Olympic flat weights. Most of the machines are basically are next to each other which should be further apart due to covid. Some of the machine have tares on the seats. And they only have only one type of genre music (Hip Hop)I would not recommend this gym, Best to go to AF in Goodna or Redbank Plains. Better facilities, a lot more space and better music. I am currently looking for a better gym. Hi note, staff are friendly.
Positive experience: It's pretty small which isn't a problem except it is also pretty busy. This means you sometimes need to wait for equiptment. They also dont have a boxing bag. On the flip side, there staff are really great and super friendly.
Fantastic experience: Great gym , fantastic people
Fantastic experience: I like this gym. The equipment is modern and varied and the atmosphere and music are conducive to a good workout. Also, you can choose your own music. The staff are super friendly and professional (Skye, Amber etc.) and Sorin (personal trainer) makes everyone feel welcome and gives some good laughs. The only problem I have is that during busy times there can be a bit of a wait to use some equipment. Also, the space for stretching is limited. Overall, this gym is awesome but I hope that with the influx of residents into the Richlands, a larger gym space might be considered.
Negative experience: Small club and cost wise expensive
Positive experience: It's close to home
Negative experience: Way to tight in there. Can't even get to the free weights without tripping over people.
Negative experience: Poor facilities and the staff are barely helpful. Overwhelming alpha masculine community that take up equipment for ages, which is extremely time consuming considering there is limited equipment as is. Worse is, the staff are friends with these people so little is done for those who aren't friends with staff. Rather biased community. Also, everything mentioned about contracts in other reviews is accurate.
Fantastic experience: They lock you in, over charge you, and you can't get out.
Positive experience: Not a very big place but have most things the staff are very friendly highly recommend Simon personal trainer .
Negative experience: Do not enter any agreement i am going to do a post every day until they do the right thing they are discusting do not go there
Fantastic experience: available 24x7. Good and understanding trainers
Negative experience: It’s small place and too busy have to make line for each equipment to work and the stuff unfriendly
Fantastic experience: Good gym everything you need well layed out plenty of room when busy, handy location near woolies good gym in good spot Now pump iron
Fantastic experience: Great staff, great environment and an awesome vibe!
Positive experience: Not bad, people are friendly
Positive experience: Not where I like to go. The equipment and too packed together
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