Southport Sharks Health + Fitness

Positive experience: My husband and I enjoyed this gym when we were members. Good facilities, not overly crowded and the staff are great. One thing I didnt like was one of the members that lives at the gym. He lives in the carpark in his van and is always there. I wouldn't normally have a issue, but he tends to stare alot, and constantly wants to have conversations with anyone and everyone which at times made my husband and I feel uncomfortable. Im there to work out and want to be friendly but don't want to feel rude if I don't want to engage with him everytime I work out. One last thing, I've witnessed him on multiple occasione treating the gym like his house eating on gym equipment and walking around shirtless, it's weird and wish the staff would gently let him know his behaviour is not ok.

Negative experience: Have been meaning to review this gym since I left earlier this year after being a member for around a year. I like that it is a small gym and most staff are friendly. There’s a wide range of classes and reformer Pilates. What I absolutely hated about it and the bad eating is that the personal trainers hog the machines when with clients. One day I went to a machine that was free for at least 5 mins and there was 1 water bottle next to it on the floor. I figured someone must have left their bottle behind as no one had been there for well over 5 mins, so I started my workout on it. I even got through 3 sets before a trainer comes over and has a go at me for taking the machine as “he was there first” with his client. I told him “well no one was here when I got here and it was free for 5 mins beforehand, I have even managed to get through 3 sets before you have come over to try have a go! I will be finished after this set so you can wait! until I am done”. He then points ro the WATER BOTTLE in the floor next to the machine, as if that was his make that it was being used…. Ridiculous! Anyway, I didn’t care and just put my headphones back in and finished my slast set. I also saw on many occasions one female trainer doing her own personal workouts and NEVER had a towel and doesn’t even bother to wipe down machines … just disgusting. My partner would go to gym at other times and also see her working out without a towel and we’d talk about how rank it is! Pretty sure there is a no towel no train rule, but I guess that only applies to the customers and not the PTs?

Fantastic experience: This is by far my favourite gym on the Gold Coast. The best equipment, the best staff, the best people and its got a great view of the footy field while working out with lots of natural light. I love it!!

Negative experience: I had a disappointing experience at this gym. Their cancellation policy is particularly frustrating—you're required to pay for an additional two weeks after cancelling, regardless of your plan duration. As a result, my two-month plan ended up costing me more than expected. The staff's attitude also leaves much to be desired; they often come across as if they're doing you a favor. On one occasion, I was abruptly interrupted in the locker room after my workout, with someone yelling that it was time for certain membership holders to leave. Overall, my experience here was far from satisfactory.

Fantastic experience: Really amazing gym!!! I honestly recommend all family and friends who are unsure which gym to start at! I’ve been going here for several years and the reception staff always greet you with a friendly smile and are always happy to help with any questions and concerns I have. The gym floor & amenities are always clean with looks of different weights and machines to choose from. The women’s bathroom is kept clean, maintained and the cleaners are super friendly if I happen to be in there when they are cleaning! Plus the variety of group fitness classes caters for all fitness levels and experience! Highly recommend to anyone who are looking for a gym with a great community behind them, makes going to the gym way easier!

Fantastic experience: Sharks Fitness is a fantastic fitness centre- value for money, so many classes to choose from, clean, friendly members and helpful staff. Special mention to Mia on Reception - she is always super friendly, greets every member by name and always has a smile on her face.

Negative experience: Dear management. I have 2 written statements from people stating that Sharks has expelled and banning me from the gym. To refresh your mind, from December/23 to January/24 many sharks members have left your gym for a common reason: bullying (very common at this gym), gossip, unfairness, poor management approach and lack of professionalism. In January I also requested to have my membership canceled on the same basis and do NOT ever wish to return to your business. It is appalling to hear these comments.

Negative experience: I am so sick of the new cleaners. You have them start right at 8pm when 24 hr access is open so every. single. time I'm here I have to have them dance around me while I'm in the bathroom smashing doors while I'm in the shower, covering the whole bathroom in strong products so I can't put my belongings anywhere, as they have been ruined by bleach in the past and the door that is supposed to be locked for safety in the change rooms is always wide open now for hours and hours. I have been joined to your gym for about 4 years and it's just not good enough.. I pay all this extra money for one of the most expensive gyms and 24 hr access only to be pissed off every time I come here. It's literally making me want to cancel my membership. Excercise is hard enough without having someone ruin it every time I'm here. What's more important, the cleaners schedule or your members who pay to be here's peace? Response to the owner: So ever since you responded to this review I have been waiting to see the cleaners change their behaviour. Sadly the only thing different is they sometimes arrive 20 minutes later.. the security door for the womens changeroom is still left open every single night for over 2 hours while they clean and then they leave the premises without shutting the door... again what is the point of paying extra for 24 hr security when this happens everyday? I literally shut the door everytime I'm there (feel free to check the cameras.. and half the time they re open it when I'm in the shower and I can't do anything, any man could walk in at any time and stay in there. I don't know how many times we have to have this conversation as I have been patient and given you many opportunities over months and months to change things. I would appreciate new cleaners or that they be kept completely away from me and come after 11pm so I don't have to be made to feel unsafe every time I'm there. If you actually valued your members you would take action..

Fantastic experience: Highly recommend personal trainer Mustafa! He’s a genuinely nice guy, professional, very knowledgeable and is always happy to answer any questions I had. Best investment I have made in my health this year!

Fantastic experience: Great, helpful staff. Lovely rooms for classes. Very clean.

Negative experience: Unprofessional staff, went down to gym on Friday. Elderly lady on main desk with very unwelcoming energy, rude and poor communication. Otherwise, has a good training team. Someone on the front desk should know how to handle customers in a professional manner.

Fantastic experience: Great classes! Very supportive environment

Negative experience: NZ female in charge of fitness classes is unprofessional and lacks people skills. Update to reply from Sharks: I'm sure you know who I am referring to.

Positive experience: Was keen to check out the gym, and called the gym to ask about inspecting no one told me on the phone about how to get to the entrance, carried a pram down a flight of stairs, not enough signage anywhere.. Then got the gym to be told the creche is back at the other entrance , so ended up just leaving but disappointing tbh

Negative experience: Fees for no service. 04/10/21 I signed up with Southport Sharks Fitness on the understanding that membership could be paused or terminated at any time. 21/01/22 I asked the counter staff to pause my membership and have never been back. Sharks continued to take $25.90 per fortnight for my membership fees without authority. 20/04/22 I cancelled my credit card and had a replacement one issued because it was hacked. On the same day they sent me a collection notice from “Debit Success” by email for $35.90. 04/05/22 DS sent me a notice by email for $61.80. 18/05/22 DS sent me a notice by email for $87.70. 14/06/22 DS sent me a notice by email for $113.60. Ever since DS has been phoning my mobile at least once per day.

Fantastic experience: I have been going most mornings since March 22. The equipment in the gym is comprehensive, maintained, and up to date. There is a good mix of equipment to cater to almost everyone. There are a lot of classes to accommodate most, with friendly instructors. The main studio is a good size. There are lots of rpm bikes in the second studio. The yoga studio is good, with lots of room. Ample undercover parking. The staff are friendly and welcoming.

Fantastic experience: Good gym with lots of space and good range of equipment and classes and trainers

Fantastic experience: Love coming here! Even though I have to travel 25 minutes, all the classes are fun and challenging but the instructors encourage you to work harder. Great price and free membership to the club which I am looking forward to attending soon!

Positive experience: Reasonable variety of equipment, although the upholstery on a number of machines/benches is torn and in poor condition, though we have noticed a few of these problems fixed/replaced. The floor throughout the gym and especially near the weight benches has been layed and fixed poorly and has now created a trip hazard exactly were people shuffle heavy weight back and forth, yet the staff have the delusion that our gym bag is a trip hazard. The music like all gyms is for the most part particularly ordinary and repetative, but strikes an exceptional level of distraction with a obscenely loud over the top live dj during the peak afternoon period. Fortunately these can be ignored with headphones but generally makes training with someone difficult to hear each other especially under spotting circumstances. Overall a well priced gym with a large range of classes and equipment with low attendance through the morning to midday times.

Fantastic experience: Gym is well maintained, courteous staff, easy booking for sauna and classes, pricing is reasonable if you visiting at least more than 2 times per fortnights. Overall, one of the better gyms compared to Anytime fitness.

Fantastic experience: Definitely one of the better gyms in the area, lots of equipment for a gym of its size, definitely prefer it over my last gym goodlife

Positive experience: Excellent club. Reasonably priced. Only lacking a pool and availability of coaches to ask qns. Trainers are always with a client and there appears to be nobody on the floor as a free adviser for quick qns about how to use gear etc. But otherwise a well equipped club.

Negative experience: Terrible air conditioning and ventilation.

Positive experience: Generally, great gym, work out and equipment 5/5. However, music sometimes is very strange (lots of curses) and I don't think the personnel checks it.

Fantastic experience: This is the best gym ever! Great facilities, staff and classes!

Positive experience: Great gym and great staff. Members are nice and friendly too. Not one of those gyms were there’s too many people who has had plastic surgery people.

Fantastic experience: We love being members of the fitness center. It’s clean and well equipped and the staff are always friendly and welcoming. The class schedule is super diverse and accommodates all levels! I’ve loved every class I’ve taken from yoga and Pilates to the circuit and body pump classes.

Negative experience: Unprofessional staff always passing the buck. They also don’t bother to answer to emails to try to help the customer out. Poor staff communication which is a shame on their part.

Fantastic experience: It is so close to being quite the perfect gym. However, some of the machines have excess grease leaking from the handles (that inevitably gets on your hands and you almost need a paint-scraper to remove it). The grease has been there for years, people just use the paper-towel to smear it off before touching the handles. Bathrooms are well-maintained, and service is always great (to the point that someone could likely just politely ask that the greasy handles are fixed and they'll do it!)

Fantastic experience: Good variety of classes, great instructors and staff. Clean and friendly.

Positive experience: Many classes! From 05:30 in the morning. Enjoyed very much every single class!

Fantastic experience: I love being a member here. They offer so many different LES MILLS classes and they have great instructors too Lovely atmosphere and nice staff too ☺️

Positive experience: I was a member for about 2 years before covid hit, the facilities are fine but they charged my card about $200 after they reopened during covid, but they hadn’t notified me via text or email of their reopening , I checked both text messages and email. Nothing there from Sharks saying were open again! But they said they had messaged everyone, but I told them I hadn’t received any messages . I asked for a refund, they said no and told me that ‘ You should be more aware of what was happening in the community and sorry no refund.’ No other offers to work something out, they just took my money. Very very compassionate treatment to a two-year member .Caveat emptor.

Fantastic experience: Good value

Fantastic experience: Hey guys, I really wanted to send you in some really good feedback about the gym/fitness centre. I’ve only used the workout sessions a few times over the past weeks and have not yet used the floor or free weights. The staff on the front desk are always welcoming and friendly, the gym and bathrooms are always really clean and the instructors are always upbeat, friendly and helpful. Today I had Dave (I believe he was filling in) for Grit Strength and was upbeat and helped me out. Courtney is great and full of beans explaining the movements well. Sherrel who took a BodyPump class last week or the week before was funny and really approachable as well. They are all really great at what they do. Thanks for providing a great club. I’m really happy to be there.

Negative experience: Facilities look great, very clean and an abundance of classes. Initial interaction with other staff was lovely but followed by my interaction with a female staff member who is Literally the Only reason I didn’t sign up! She was so rude and had zero ability to listen to what I was asking. As someone who has run a gym before I’m actually disappointed that that’s the customer service provided at this facility. Her colleague had to intervene and explain as it seemed I knew more about the contracts than she did. She rudely asked me what I did for work which I didn’t understand why she needed to know this. Just a tip maybe ask if people work for the specific company affiliated beforehand instead of demeaning someone’s role. I don’t know if it’s a training issue, she’s new or I just unfortunately got passive aggressively spoken too maybe she had a bad day but that customer service was so appalling I went from I’m ready to sign up to I have no desire to come to this facility because not only do I imagine that’s the greeting I receive each day but I can’t even imagine how complicated it be to either cancel, pause, or renew a contract based on that experience... Recommend to better train the staff on pricing specifications, terms of contracts, how debiting works with their chosen direct biller (debit success) and maybe teach rapport and active listening. Honestly such a shame because it’s a really lovely facility

Fantastic experience: Toets r dirty otherwise all good

Fantastic experience: Gotta love this place. All shapes, sizes and fitness levels welcome. You can enjoy getting into shape, without the stereotypical gym atmosphere.

Negative experience: Received no communication about gym closing due to COVID-19 and as I had cancelled my membership with only a few payments to go didn't give it any thought. Suddenly post COVID-19 they took money unexpectedly out of my account- when I queried it I was told it was my final payment and if I wished to utilize the gym I had 2 additional weeks. I wasn't happy as this put me into overdraft and cost me additional fees as I was not expecting the payment to come out and have also been impacted by COVID-19. My total disbelief came when they took out another payment 2 weeks later after telling me I owed no more - when I called the lady I spoke too said I was all up to date and the payment shouldn't have come out so she would get someone to call me later to sort it out. That person then turned around to say the person I spoke too was incorrect and that this was definitely my last payment. I asked her to send me an email to confirm this and after not receiving it sent an email query only to receive a rude response that also failed to supply any explanation other than members had received email and SMS notifications - had I been advised I wouldn't have been put into overdraft by an unexpected payment being taken from my account. Terrible service and incompetent staff

Fantastic experience: Been a member for awhile now andI love the place. They're doing an outstanding job while the restrictions are in place as well.

Fantastic experience: I love love love this place! Super cheap membership, the staff are awesome, brilliant group fitness classes and so many other options.

Positive experience: Member in WALLYS DAYS Great times Support A.F.L. Local Footy -♡ it

Fantastic experience: The place to go. Great staff

Fantastic experience: One of the best gyms on the Coast

Fantastic experience: Now this is a gym. Great equipment, hammer strength, life fitness. This gym has more equipment than I have seen in any gym. The staff are friendly and accomodating. The contracts are short and they have great offers. Could not make a better recommendation.

Fantastic experience: Amazing gym, over 100 classes to choose from! 100% recommend

Positive experience: Great place. Friendly staff.

Fantastic experience: Love it modern well equipped gym with friendly staff and clean well maintained gym floor and bathrooms. One of the rare gyms with a sauna

Fantastic experience: Awesome fitness centre! Staff are friendly and sexy!

Fantastic experience: Wanting to leave a review because this gym just blew me out the water!! So many classes so much gym equipment- specialised training or do your own thing. Staff are great and the place is clean. Loved my first spin class in almost a decade. #getinshapenow ⭐️⭐️⭐️⭐️⭐️ Loved it

Fantastic experience: Staff, facilities, classes ( heaps of) everything, brilliant and very clean. Love the place

Fantastic experience: Joint Southport Sharks Health + Fitness only recently Can't praise staff enough, they are very friendly and most helpful What I like most is that they cater for all age groups through about 25 group fitness activities from Yoga tp Body Combat. Personal trainers are available on request. Excellent facilities too from gym equipment to a cafe to socialize after the gym session. Thank you Southport Sharks

Fantastic experience: Great fitnessc centre. You wont find seroided up morons here throwing weights around, screaming and taking selfies. Just hard work done right, without all that fuss. Love it. Good crowd here.

Positive experience: Always go for the latin entertainment and dancing on a Tuesday night. Fun. Drinks are cheap, food is standard. You can enjoy yourself away from the gaming area as its confined. Cabana bar is nice but caters for groups so it seems as there is not much seating for couples or small groups. Drinks more expensive and you can order tapas style foods. Music is loud, but they often have a solo musician playing.

Fantastic experience: I would highly recommend this gym to anyone . A great atmosphere, loads of equipment, spacious workout area and friendly staff and patrons! Love Sprint Cycle classes and Body Pump. Seriously best gym experience on the G.C !

Fantastic experience: Love this gym, very spacious and extremely friendly atmosphere. Would recommend to anyone looking at joining a gym. The creche facility for kids is awesome too.

Positive experience: Great gym and the classes are fun. Sometimes the TV channels on the equipment have no signal.

Fantastic experience: Staff are friendly it's a great gym to go to! Lots of classes and new equipment

Negative experience: A week of trying to contact and an email and a call. Still nothing. Cheers, I'll go elsewhere

Fantastic experience: I love it!! It has so many classes

Fantastic experience: Love this fantastic gym! I think I need to be a member soon. How could I join in?

Fantastic experience: Good equipments and environments. Moreover, you can watch a football match during workout as well.

Fantastic experience: I can highly recommend the les mills classes. Combat is my favorite.

Positive experience: Great gym, good facilities, great atmosphere! The best crèche ladies ever! Would of been 5 stars but crèche hours are limited to Monday to Friday mornings only which doesn’t always fit into my shedule. Highly recommend this gym

Fantastic experience: Best gym on the Gold Coast, excellent facilities, good classes , friendly staff , plenty of parking including covered parking.

Negative experience: 超爛的經理 別的老外遲到可以進教室 我就不行 運動本來讓人開心 這種不公平待遇真的是受夠

Fantastic experience: Sharks is a fantastic gym which I have been a member of for over a year now. It is very spacious, the staff are so friendly and helpful, the equipment is in great condition and the classes on offer are exceptional. I couldn't speak more highly about Sharks!

Positive experience: More beginners yoga lessons.. A MUCH bigger yoga room!!! Or maybe 2 yoga rooms..Certain yoga lessons are PACKED.. I stopped going to certain yoga lessons but unfortunately those are the best times for me I don't go to gym enough and that's nothing to do with the gym.. just me.. but this actual gym is good value for money.. it has many different classes, equipment, functional equipment, a sauna in each bathroom.. staff are friendly.. I pay about $32 a fortnight.. They also have smaller training classes using the functional equipment, bunch of different PTs to choose from and fairly regular.. different types of challenges.. You get a free assessment every 6 months I think.. and are paying ahead.. You can also freeze your account if you're going on holidays or injured etc. That was the go when I signed up anyway.

Positive experience: I do love this gym, how ever I don’t like having to book the saunas, it defeats the purpose of having them. I’ll go to book and the slot will be taken, I’ll be at the gym at that time and no body is even in there, I see people walk in and out of it all the time, presumably without booking a time slot but I don’t want to break the rules so, although it’s a great gym, it was a huge let down about the sauna booking situation as I signed up just for that privilege— I personally believe with saunas it’s first in, best dressed. But, besides that, great!

Positive experience: Good gym but personal trainers aren't too welcoming

Positive experience: Good. Plenty of equipment

Fantastic experience: One of the best gyms in the Gold Coast.

Fantastic experience: Best gym on the GC. Best staff, classes & equipment plus advantages of being a Sharks AFL club member thrown in!

Positive experience: Sharks is a very well organised gym, with a range of equipment and lots of group fitness classes. The instructors are all well qualified and helpful.

Fantastic experience: Many group activities to choose from

Fantastic experience: I have a huge problem with comfort when it comes to gym it's important to find a gym u love and feels good! Like when u show up u feel Yeh lets do this!! This gym is my heaven! Especially because I am Obsessed with classes!! Sharks fitness have the most to offer in class timetables I've ever seen! *Best Class timetable -Variety *Customer service -it doesn't stop once you've joined like most gyms *Classes -u should check out the teachers they r so good! always updating the classes & they get to know u on a personal basis I've joined (3) gyms 2 of the other gyms I lasted as a member for about 2 weeks give or take and canceled ASAP! My fav classes r RPM (early mornings Ofcoz) then I treat myself in the arv with body combat -Best Music! and Zumba and ofcoz some yoga X

Negative experience: Didnt wash cutlery :(

Positive experience: Friendly staff and good variety of equipment. Mostly maintained well. Variety of classes available to suit varying ages and fitness levels. Personal Trainers are available.

Fantastic experience: Love this gym! A great spot with heaps of equipment, tons of classes and great instructors.

Positive experience: Very busy. Often hard to get a machine or weights at peak times. Good place to train off-peak.

Positive experience: Large gym, with new equipment. Lots of classes each day from yoga to cycling. Newly refurbished but can feel cramped when busy as machines are close together. Overall a great place with other facilities next door with Bars, restaurants, bottle shop etc.

Positive experience: I really enjoyed my food! I was wot2h a birthday and im vegan. The chef was amazing and made be my own little vegan buffet/platter.

Fantastic experience: Best gym on the coast! State of the art equipment, professional staff, friendly atmosphere. Highly recommended

Fantastic experience: New equipments, has the biggest group fitness timetable on the coast

Fantastic experience: Best gym. Modern equipment. Plenty of classes. Very clean

Positive experience: Decent gym

Fantastic experience: best gym on the coast

Positive experience: Good food at decent prices

Fantastic experience: Great gym, plenty of classes and professional trainers!

Fantastic experience: Loads of new, well maintained equipment, 110 classes across a range of times to suit everyone, and friendly staff.

Fantastic experience: Best gym on the coast.. personal opinion

Fantastic experience: A good gym with a broad offering of group fitness classes. A well equipped gym floor with pin loaded and "free" weights. Group cycle classes, yoga and reformer pilaties is also available. Friendly and helpful staff and good change rooms, showers and lockers. Plenty of parking including undercover parking. Membership prices offer good value for money.

Fantastic experience: Absolutely love this gym and everything it has to offer. The classes are great, there is plenty of equipment and I can not rave enough about all the staff. They are super friendly and supportive of each members individual journey. Best thing I did was to become a part of this community!

Fantastic experience: Fanstastic gym, more machines and classes than I have seen anywhere else. Staff helpful and friendly. I am very happy with my membership here

Fantastic experience: Best value gym on the Gold Coast, loads of group fitness classes, excellent equipment, clean, modern and friendly gym. Changing rooms have showers, free lockers and a sauna!!

Fantastic experience: I joined Southport Sharks health and fitness a couple of months ago and wish I had done so sooner! I've been to many gyms on the Gold Coast and none compare. The staff are all such friendly, welcoming people and the facilities are great! They have heaps of classes to choose from and the trainers keep the groups fun and entertaining! I actually look forward to going to the gym!

Positive experience: Great clean facility with great staff.

Fantastic experience: Best Gym.. Great classes, loads of equipment and always squeaky clean!!!

Fantastic experience: Love this gym, the staff and the vibe. Fantastic crèche facilities and the BEST group fitness timetable and instructors on the Gold Coast. If I lived here I would be a member in a flash.

Positive experience: Loved this gym favorite out of 5 I've been too. Only issue NOT CLOSE ENOUGH TO MY NEW HOUSE :( please open another near dreamworld south traffic crazy in arvos