Plus Fitness 24/7 Wentworthville

Negative experience: Walked in and wanted to train but the place just smells really bad! Walked out, I can’t train in a place that smells like a bad curry meal left out in the sun.

Negative experience: Worst customer service. Old lady doesn’t even listen anyone. I have been plus fitness from last 6 years never had such bad experience anywhere. Must have respect for the members and should listen concerns. Worst worst worst. Never seen worst than this.

Fantastic experience: This is the best plus fitness gym out of all the other ones I have been to. The gym is kept so clean and equipment looked after, and the staff are absolutely amazing. I just signed up recently by Alysha who made the whole experience easy and was very very lovely. They make you feel welcomed from the start to the end of your workout. A very happy member!

Negative experience: I just entered the gym first time here at 4:45 pm today 22/10/24 , this lady at the gym was so rude at reception she was screaming and abusing me and my husband for scanning two cards same time as we entered together. I would never come to this gym , this lady turned us both off. She has no courtesy at all , screaming at new people, she would make big loss for the gym as no one would like to get treated like that she did to us , she pulled eyes at us. Please provide more training to this receptionist as she is so rude . Thank you

Fantastic experience: I frequently visit this gym on my fitness passport as the location is conveniently located. The staff and owner are very friendly. The equipment is well maintained and fixed fairly quickly if needing service. Although the gym is smaller there is a range of equipment to cover all exercise needs.

Positive experience: Gym itself is pretty good, though I don't think it's worth the $71 per month, especially since it doesn't have alot of space or equipment.

Negative experience: Too small, no power racks. Edit: I went there the day I reviewed it, so the owner is incorrect in saying I'm not a Plus Fitness member. This owner is clearly very defensive.

Positive experience: Small place! Customer service is not great.

Fantastic experience: Perfect workout place!!! Would recommend this place to everyone!!!

Negative experience: Been really disappointed with the service.. Being such a big name... they do not have a facility to cancel the membership online on phone or any of their stores and then you can't cancel it at the same place where you bought it but your membership will be transferred directly without even letting you know to another place.... And then we visited the Wentworthville store and first the staff member was so rude and saying I own this place... like really plus fitness is worldwide and even with customers you have to be humble and respectful and if you can't do the same its not right I wish I could give less than a star They are there just to rip off Won't recommend it to anyone... I have been trying to get in touch with them to cancel my membership but no response as they have their so called policy of cancellation

Negative experience: Avoid this gym at all cost

Negative experience: It was great till it lasted! I was a regular member of PF 247 Wentworthville for about an year but had to leave it due to a weird two towel rule that was being thrust upon the gym goers in a very high handed manner. The management wanted us to bring two towels, Why? One to wipe our sweat and the other to put on the equipment while using it! I asked for a valid explanation but it was told to me that it was to keep "others" safe! Not sure why this rule was necessary even though we used to wipe and clean the equipment after every use with the provided spray and paper towel. I looked it up on the NSW Health site but could not find any directive for gyms to mandate two towels. I emailed the head office about this but guess what, they again forwarded that very same email of mine to the Wentworthville gym against whom I was to put this complaint! Eventually I had to get my membership cancelled to join Rileys gym. Its now been 4 months and till now there is no such crazy rule here at Rileys.

Negative experience: Was hit by a car out front on the way to this gym. Had to cancel membership and was charge 2.5 x the normal amount. Requested personal documents. So difficult to get the over charge money returned.

Negative experience: posting from my alt account as I don't want to be identified as I am still a member. The gym is probably a quarter of the size of most gyms you would see and the equipment is really really old. right from the weight machines to the spin bikes. There are many common weight machines that you wont find here. This place has members just because they don't charge any joining fees which is around 100 aud in other gyms.

Positive experience: The gym is alright, sure it needs a bit more space and equipment, I wish they could move facilities, staff are good regardless, I like the fact the staff either nod or make eye contact when I enter, I’m their to train, not have a conversation.

Negative experience: Staff rude(not all of them ) also need to improve customer service.

Negative experience: The staff are absolutely useless here. I signed up for membership at THIS gym and was told if I wanted to cancel I'd have to come back to THIS gym. However, they decided to switch my membership to a different one WITHOUT TELLING ME. I wasted my time coming all the way out here. Terrible customer service.

Negative experience: It's a cozy gym that is easy to access. Staff conduct and manners could improve. No greeting when you enter. Staff just look away. Grumpy, constipated attitude. Seriously what's the point of having staff at the front door with the glass screen open? Robots would do better.

Negative experience: Bad gym it is very stinky and small and the old lady is a sticky beek And stalker Highly recommend not to join.

Negative experience: Don't join the wenty branch! The lady supervising = control freak and a stalker. I feel sorry for the people that go here and just want to train without condescending managers. It's only this branch that has the problem - most others are pretty good PS - read their comments on all their reviews, obviously they are rude and you'll see what I mean. They don't ask to have discussions- they just get rudely defensive lol

Positive experience: It's a good place to exercise

Negative experience: It's a bit off putting as first impressions count. I was interested in joining. As soon as I walk in I just get told, " what are you here for?". No courtesy or professionalism. The gym tour and information by the other staff member was helpful.

Positive experience: Clean - 9/10 Crowded - Nah. That's good! It's too small to be called as a Gym but it's not as busy as others so it's fine. Customer Service - 5/10 (To pause the membership as well you have to go to them personally and fill out a form! You living in 21st century?) ... To get a PT, one has to change the branch first by making certain taps and then only you'll get the PT for the desired branch! Sad.

Fantastic experience: All equipment are well maintained and clean. Despite living closer to other Plus fitness gym, I still prefer to come here. Thank you for keeping the gym at high standard!

Positive experience: Good local gym, clean and friendly staff.

Negative experience: Previously attended this gym. Looks like nothings changed. Owners are terrible and shouldn't be running a business. They are rude, stingy and nasty to gym patrons. As evidenced from the replies from them they would rather engage in confrontation rather than take constructive criticism on how to improve. There are plenty of gyms that are managed better in the area including Rileys, anytime fitness and a plus in seven hills. Have a look over there instead if anyone thinking of joining

Negative experience: Horrible place. Imagine staffing a place with 7 personal trainers on a Saturday morning and being kicked out because I had to wait for "office" staff to sign me in. Finally got to check in after 30 min just to use equipment that's older than my dead grandmother. Thanks!

Positive experience: Limited machines and equipment, packed during peak hours, very tight space. Easy parking behind. But if you're driving you might as well go down to Seven Hills.

Positive experience: Conveniently situated with car park and all other amenities. Worth Gymming here

Positive experience: Staff are pleasant. Equipment is fairly new and well looked after. The size of the gym is on the smaller side. If there are couple of people in the gym it’s ok. But you very quickly feel like your on top of each other. I never had any trouble parking or accessing the gym. Worth going to have a look and see if it suits you.

Negative experience: Poor equipments, conjusted space and lack of maintenance makes this gym unbearable. It would be at the ranks of one of the worst gyms I have been to.

Negative experience: Very disappointing, I was in gym yesterday and day before with my access. I couldn't find it today, so I came in Staffed hrs to get access to the gym. I haven't lost it to take a replacement access card, so I asked the staff to let me in through so that if I don't find it next day you can treat it as lost and need to replace it. Staff said me to go and spend another 5 min to find it, and we are not letting you in. Every gym in Sydney does it, except plus fitness - very disapointing with the staff and rules. I have asked I can provide my driver licence to check if it is me on your records. I asked can I speak with the manager, he said manager is not in and mentioned come in tomorrow and check. So which means I have to come to store every day to check if the manager is in or not. And staff couldn't provide manager contact no. to speak, mentioned no. What is the reason for Staffed hrs? Just to make jokes while sitting behind the counter? This is more than enough to get out of plus fitness - disappointing..

Fantastic experience: Well equipped gym. Range of fitness instruments available.

Negative experience: I walked into this gym with intentions to join but pretty much walked straight back out. Staff were rude and the gym stank

Negative experience: Was very skeptical on leaving a negative review after reading the aggressive responses that the owner is giving everyone. I went to Go check out the gym for A new gym in the area it was extremely small not worth the price they were quoting and had extremely bad odour. If this gym wants to keep charging it’s clients the rate it’s currently at then they would really need to consider updating the gym.

Negative experience: Worst experience I have had with a gym. Even after putting gym on hold due to covid, this gym continued to take money out of my account. They refused to return it when I asked. The owner was rude and aggressive when I asked for the money back. Reading the comments below, you can see how shes attacking everyone who is choosing to leave a negative feedback. This business has no ethics or consideration during the covid periods (they dont allow you to put your membership on hold longer than 12 weeks in a year, EVEN DURING COVID). Also, during covid, their sanitiser sprays for the equipment and wipes were always empty, extremely unhygienic and unsafe during covid. The business would also not accept the cancellation form through email, they expected me to come in the gym (while Wentworthville was a hot spot). Over all, worst experience every. Do yourself a favor and DO NOT JOIN THIS GYM- for your safety as well as your money.

Fantastic experience: Staff helpfull, gym one of the cleanest I been to, take COVID-19 issues seriously

Fantastic experience: The gym space and equipment are maintained well and in great condition. Staff are always friendly and creates a welcoming environment!

Negative experience: Predatory billing behaviour with no objective beyond extracting the most money from their clientele.

Negative experience: Poor Services, Staff Members Really Dont Understand What customer want to explain them .

Positive experience: plenty of equipment, located at a good spot.

Negative experience: I've been a member at many franchise gyms and this has to be the poorest quality and most expensive gym I have been to. For the price you pay, the gym is small, with old equipment, and too busy to use free weights after work. The air conditioner is turned off after hours to save money, and the customer service isn't great. I came straight from work one day and forgot my card, despite knowing I'm a member of the gym, they did not let me in. It is clear that the business focuses on profit and lowering cost, rather than a customer experience. This is why Anytime and Fitness First are rapidly gaining market share.

Positive experience: Gym

Fantastic experience: Loved it

Positive experience: I used to think it was good but the size is just too small and impossible to go to at night. Morning was the only option if you want to get equipment. Edit: I used to train here in 16/17 for a while and enjoyed it but glad I went elsewhere. Other Plus gyms like Liverpool have much more equipment for the same cost/ week.

Positive experience: A bit of more space needed, its too conjusted at the moment.

Positive experience: Looks nice and cosy, but was lots of non-racked weights even on one bench (2 staff members were present). First place out of many plus fitness gyms that did not have any 1.25kg plates at all. Weights area feels tights, was worried not to hit someone while training.

Negative experience: Poor excuse for a gym. No space and the smallest range of equipment

Negative experience: Very bad customer service

Fantastic experience: Awesome gym and excellent customer service.

Negative experience: The atmosphere is dead. The equipment is old and used compared to the ones I’ve used in various other plus fitness franchises, one of my least favourite plus fitness places I’ve been too. There’s a lot nicer ones if you go anywhere else.

Fantastic experience: On a personal note this gym has all the equipments needed for every workout but yet people complain about not having enough machines.. All is there just gonna find out how you workout with them.. Overall great gym, amazing friendly staff always there to help. Gyms always clean and tidy. Great setup.

Fantastic experience: Good gym with all the facilities plus always clean.

Positive experience: overall a good gym and has most of the equipment, unfortunately i had to cancel as was getting too busy to work out in a gym, and they were friendly and co-operative in cancelling the membership.

Positive experience: The staff members are great, trainers such as Amit takes you through the equipment explaining each one. The gym is a bit small, could add more racks for squatting, overhead pressing and more. Overall, great staff, small gym. Great Job!!

Fantastic experience: Good place to exercise. Avoid evening peak hours though...

Fantastic experience: Good gym, very well priced and the staff are nice to.

Positive experience: Nice and tidy

Negative experience: Worst customer service and they behave like mafia when you like to cancel membership. Think twice before you join..

Fantastic experience: Good gym... n service

Negative experience: For a commercial gym way to small and insufficient equipments to workout. Only way to get your wokrouw fine is if you come either super late or super early. Not worth the membership fee you pay. Far better gyms 500m from this place.

Positive experience: GOOD one

Negative experience: The staff are not friendly, they not very helpful. the gym is small and it smells even not pick hour. They should very strict with the hygiene or at least have some air spray.

Positive experience: Nice gym especially after busy hours as the place a bit small and cardio area gets busy. Clean and neat. Probably needs an extra change room.

Fantastic experience: Very Friendly & helpful. love the plan

Fantastic experience: Love coming to Plusfitness always greeted with a lovely smile. Have made great friends with the staff Jaala , Grant , Amit ,Trinella and Rebecca supper friendly.

Fantastic experience: A great little gym wiith such friendly staff. They explained everything so clearly to ensure we understood their policies and fees. So helpful

Negative experience: Poor customer service i have ever seen jaala the administration manager in Wentworthville gym don't know how to talk with customers very disappointed.

Negative experience: The gym is nice but staffs are so unfriendly and rude no coustmer service skill.

Negative experience: Avoid if you are a family with teenagers on the Fitness Passport program. Very restricted hours for teenagers even on weekends. Staff threatened us with $250 fine for my daughter waiting at reception area and forced us to leave on Sat at 12.00noon.

Positive experience: First time visiting the Wentwothville plus fitness, the staff and atmosphere was great. It is unfortunate that the owners had to work with such a small Space for equipment and amenities but I didn’t have to wait to use any equipment on a Thursday evening which was great. I’m sure at such a prime location plus fitness wentworthville will be a bigger gym In the near future.

Fantastic experience: If you get good gym at reliable price then you must buy plus fitness membership. They also.have facilities like timehold membership, no-lock in contract, 24/7 open. All the equipment's are available in gym, staff is very friendly. Must visit once before buy any other gym membership.

Positive experience: Not bad, bit smaller than the other branches. Trainer is usually busy., have to wait for 2-3 hours

Positive experience: Great but congested compare to other centre's

Fantastic experience: Great little training place that is clean tidy and great staff.

Negative experience: I have been to a lot of 24/7 plus fitness gyms around sydney and this has to be the worst one I've ever been to. Place is so small for such a populated area, not only that, ventilation is so bad here, smell is so bad you can taste the nasties in your mouth. There are legit 2 leg workout equipment, forget your leg day if you come here.

Positive experience: No live classes

Negative experience: No floor to ceiling mirrors? There is no way I can tell my core techniques are correct. The only mirrors are waist height - apparently to admire upper body. No mirror whatsoever in the only room where it's safe to lie down.

Positive experience: Best one.. great staff and trainers..

Fantastic experience: Friendly and quiet gym.

Positive experience: Good place for workout. Need to focus on upgrading the instruments.

Negative experience: Very bad experience

Positive experience: Clean facility with required equipments...bit short in space though...Cant do those lunges....

Fantastic experience: Awesome service... wonderful staff... excellent equipment.

Fantastic experience: Great place to work out

Fantastic experience: Best place to workout​

Positive experience: a bit congested but good.

Positive experience: This gym is a great place to workout. a bit small but is enough for everyday workouts.

Negative experience: Spread out of the gym is poor. Lack of equipment, sets of weights missing, weights often end up on the floor, creepy dudes around. No exactly comfortable for females in the weights area.

Positive experience: Small but cosy, friendly staff and clean...They introduced a new leg press, well done guys.

Fantastic experience: Good during morning

Positive experience: Good gym but should have been bigger in size...

Positive experience: Great place but seems like need bigger space and some new equipment....its time to expand the business....

Fantastic experience: After trying other gyms, found this one, staff are very friendly and the club is clean and bright. The personal trainer really knows how to help me. love it!