Goodlife Health Clubs Caloundra

Negative experience: I have been coming here for almost 5 years now. You really really need to get new mirrors in the weight section. They are so stained and foggy and have water marks running down them. The gym actually has a reputation for bad mirror/ and lighting. I’m begging you guys

Negative experience: Equipment is old, automation on half the bike’s resistance doesn’t work, staff are friendly. Sauna is monopolised by toxic masculinity and people who don’t understand to shower your gym stench off before jumping into a hot box with others.

Fantastic experience: The community down here is great! You don’t see much business to business in gyms anymore. Great to see them supporting other local businesses.

Fantastic experience: Love coming into the club! The staff are so friendly and welcoming. The spin classes are the best

Negative experience: Staff are friendly, but the gym itself is worn out, old equipment and or out of order, 4 or 5 bubblers and they are often not cold, air con doesn’t work, steam room and showers are grubby, has alot of potential to be a great gym they just don't put any money back into it to keep people staying.

Fantastic experience: Very professionally run Gym, great amenities clean hygienic, there staff are there greatest asset, friendly and always willing to help.

Negative experience: I’ve tried 2 times to come to this gym but I got stressed that I don't come back anymore, worse weight machines, super old, terrible structure. It seems that they haven't changed the machines since 1700.

Positive experience: Joined last year due to being close to work and the main factor was the sauna and steam room. However since changing their staffed hours, members can barely use the sauna/steam on a Friday after work or a weekend. It's rather disappointing as many other Goodlife Health Clubs have theirs open longer hours and also open on a Sunday! I know a large number of members have also been giving the exact same feedback since the hours changed and hope the club has taken this into serious consideration. Overall Club is neat and tidy - does the job. Could do with a bit of a revamp/refresh.

Positive experience: Is a great club with great facilities and friendly staff, whilst equipment is a bit dated the sauna and steamroom are large. Staffed hours have been cut though so the time of actually being able to access and use these facilities on a Friday after work or over the weekend has changed which is a shame as is a large part of why i joined. The staffed hours are not in line with other goodlife clubs and really impact the times that alot of people are able to access these facilities in the weekends.

Negative experience: Check your bank accounts!!!!! Caloundra Goodlife frequently overcharge and double charge on their direct debits then make excuses that it is their third party billing company and that they have no control over it. I cancelled my membership and I'm still getting charged

Negative experience: These people are disgraceful, I have never set foot in this Gym but get a call once weekly from the receptionist stating that they got my number from a “member” and that I’m interested in joining. I’ve never expressed interest in joining and have asked them to stop calling yet they call every week. DISGRACEFUL marketing tactics and if their gym was worth actually going to they would not call people during the working day asking them to join.

Positive experience: Been a member since it first opened. Could do with a freshen up and a bit more maintenance on the machines, but the fact it's still the only local gym with Sauna and Steam rooms keeps me here!

Fantastic experience: I love the team that works there! Super friendly and approachable bunch of people. Equipment and facilities are also really great. The sauna is wonderful (and never too busy), and the spinning classes they provide are top notch.

Negative experience: No atmosphere, if you like looking at a black screen when on the treadmill this is the place for you! Functional area is the only positive here, machines are so outdated and this club is in need of a major upgrade.

Fantastic experience: From the first day I walked in, for my very first class, body pump, I was welcomed, by all members, and my instructor, I was so nervous, and so very unfit.. Throughout time, 8 months in, Im now so fit, and have lost 2 dress sizes, and 12 kilos..with more to come Love all my instructor's, you guys are legends, and challenge me to be my best.. Love all the members, who are so welcoming, and encouraging, I just love going, and love everything about GoodLife Caloundra... it's been a blessing, and a lifestyle change for the better...love my GoodLife Caloundra gym ❤️

Negative experience: Charged me on going personal training fees when I didn't take any personal training lessons.

Fantastic experience: Great gym and staff. All the staff were super friendly and helpful. They made me feel very welcome and had no problem taking time to show me around.

Fantastic experience: Goodlife Caloundra is fantastic! I couldn’t speak more highly of the staff, they’re so knowledgeable, helpful and provide amazing customer service. Well done Goodlife Caloundra!

Negative experience: PROFITS OVER CUSTOMER SERVICE. Always choosing profit over decent customer service. Combine the ancient dirty and half broken equipment, stale musty atmosphere along with staff that just stand around at the counter doing nothing unless you want to pay for pt sessions I definitely DO NOT RECOMMEND AT ALL.

Fantastic experience: We have been members of Goodlife for 25 Years it is part of our daily routine and cant live without Goodlife Gym Great environment for maintaining top physical and mental health.

Negative experience: Equipment is 15 years old, outdated and it takes weeks for them to repair anything broken. It also doesn't run smoothly and hard to push the pin into the stack. Gym is always dirty, staff aren't that friendly, just congregate behind the counter. When you compare to other gyms (world gym), you can see how neglected it is.

Fantastic experience: I Love the body pump classes the instructors are friendly welcoming and most importantly help me get the most out of my workout time

Negative experience: It's a very unfriendly gym, full of racism. I lodged a complaint about the staff’s impolite attitude. I went to your store in caloundra on September 7 at 2 PM， I got into trouble with one of your members, and your clerk, apparently, only bothered me because I was a foreigner, instead of trying to persuade the old man. What happened was, I was exercising, and this old man, about 70 years old, came up behind me and told me to leave because he was going to use the machine, the whole shop was empty, there were few people, many machines were not in use, why did he have to use the machine I was working on， Obviously, he's out to get me. however, your staff just told me that it wasn't the first time that the old man had disturbed other members, and they didn't want to mess with the old man. Your staff did nothing to stop that old man's hateful behavior. You let an old man with mental health problems go around harassing people in your store, and your employees do nothing to manage it. What an unmanaged company it is. I've been your member for 12 years. I'm extremely disappointed in you.

Positive experience: Pretty good gym if youre wanting a place to work out. Not too busy. Everything you need and sauna. Older equipment so probably not great for insta selfles, so like I said, pretty good gym ☺️

Fantastic experience: You have very good gym trainers like Adam. Also very good experienced class teachers. Very impressive gym lots of machines to choose from.

Negative experience: @DIRTY AND ANCIENT EQUIPMENT.@ A Goodlife Membership at Caloundra includes free stale, musty, hot Air Conditioning. 20 Year Old Unmaintained, Rusty, BROKEN equipment. They have a real love for OUT OF ORDER SIGNS on equipment. Paper towels all fallen out of dispensers onto floor for bugs and ants to crawl into....perfect for sanitizing equipment after a sweaty gym workout. General staff and company attitude towards cleanliness is absolutely Abysmal.

Fantastic experience: Awesome club, I love the facilities alot

Negative experience: They do not care about their customers. The worst experience at a gym I have ever been too. The lack of care makes them very arrogant.

Negative experience: Probably the most dated gym I've been to. Time for a refresh

Fantastic experience: This is a fantastic gym. Joined up a couple of months ago and really impressed with the services, the PTs, and the facilities. It's everything needed to achieve fitness goals.

Fantastic experience: We love Goodlife, best group of gyms. I love having access to a gym anywhere I’m staying as I travel a lot. So supportive and always feel welcome. Everything you need for great results, clean and never have any issues getting a machine or bench.

Fantastic experience: All staff are so welcoming and friendly. The creche is amazing and there is more than enough equipment to go around.

Negative experience: Bad service and extremely rude on the phone... refused to work with me when cancelling my contract.. haven't been in there for months and can't take any of that time off. I would definitely not recommend this place to anyone ever... Further I will be sorting this out in court for threatening me to go to the debt collector if I didn't pay in 1 week.

Positive experience: Good gym has everything you need, but it's definitely starting to show its age.

Positive experience: Having just upgraded my membership to all clubs, I had to give this a try while on the coast. They have a lot of equipment, and it is very old. You can't even read the weight increments on some machines, so good luck tracking your progress. And the ones you can reach have a really weird progression. Overall it has everything you need, but if you after after the latest and greatest, try another location. But it doesn't detract from GoodLife overall as a quality gym franchise. I'm still very happy as a member for over 1 year now.

Fantastic experience: Super happy with this Gym. I have been a member since the doors opened many years ago. It’s a great gym to keep fit. The members and staff are friendly and happy to help.

Fantastic experience: My wife and I have just moved to the area and we visited 3 gyms before we found that Goodlife would be best suited for our needs. Facilities are beyond reproach and the staff are friendly and helpful. We are looking forward to a long association with the gym.

Negative experience: I love the gym and the classes but it is shocking how dirty this gym is! It looks like nobody ever cleans it! I told the staff but nothing changed.

Positive experience: Could be more cleaned and get more equipment

Negative experience: Would not recommend I have been harassed and harassed by one of the trainers or staff there. I’ve been called 4 times now. They keep calling me and trying to get me to sign up even though I’ve stated many times I’m not interested or I will sign up after my holiday. Disgusted and definitely will not be signing up now. Guess I dodged a bullet.

Fantastic experience: Great gym. Has pretty much everything you need. You can also access the sauna and steam room during staffed hours which is pretty cool.

Negative experience: Ok equipment, been going for a while. Was good at first but they changed staffed hours and because I am a fitness passport holder I am not able to go out of staffed hours, the staff come across as friendly but have had bad impressions with some of the staff. The actual gym is mediocre, it works. Ok quality of the equipment but like planned fitness they only have stuff people don't regularly use, or they focus on cardio. The community is Ok, never got to know anybody tho. The problem o have is that they almost penalise fitness passport holders with their rules. Unlike other local gyms who give them the same "rights" as actual members

Fantastic experience: As far as gyms go, Goodlife Caloundra is good value for money. But I wanted to shout out young Levi the personal trainer. I was suffering with shoulder which was impacting my workouts and potential gains. Levi went out of his way to assist me in working out the challenges I had with mobility. He's very knowledgeable and gave me new insights to ensure my training can continue. He's a great guy. Highly recommended.

Fantastic experience: Friendly staff plenty of space & machines etc nice bathrooms

Fantastic experience: Lots of equipment great trainer look after the over 50s with training to rebuild your fitness

Negative experience: You guys need to respect other people and their time by not holding back on the promises you guys make. Remember that being transparent and being honest is a good thing.

Fantastic experience: Great gym , been a member since 2009 , had a two year break with covid lockdowns . This place has more facilities than any gym I’ve seen. The staff are friendly and helpful.Some members would be better not to engage with social media while people are waiting to use equipment . You’re here to train!

Fantastic experience: great gym - amazing facilities - wonderful staff! love goodlife! There is no personalities or influencers taking photos which makes it feel way more comfortable

Positive experience: Great gym, friendly staff, great equipment and classes

Fantastic experience: Donovan is an amazing yoga teacher. Highly recommend and grateful to have him share his practice with us.

Fantastic experience: Thoroughly impressed with the equipment, facilities and staff at Goodlife

Fantastic experience: Great gym! Only started back recently and enjoying the gym vibe and staff are great

Positive experience: Great gym very very very sad to see all the good staff put off. Loyalty to staff means a great deal to me.

Fantastic experience: Love this place.

Fantastic experience: Great uplifting environment to train in with friendly staff always available. Great PT's and facilities, I recommend to anyone in the area wanting to train :)

Fantastic experience: Great place to workout with friendly staff and friendly atmosphere

Negative experience: Particularly poor experience with dealing with vulnerable people with health issues during the pandemic. Aggressive and rude behaviour. Updates: This is the response from the club on the post; Response from the owner 11 hours ago Hi Cam. We are really sorry to hear about your in club experience. We would like the opportunity to discuss this with you. We would like to address the situation you have described. Please reach out to us on (07) 5492 0800 so we can look into this for you straight away. We hope to hear from you soon. Response: Hi there, I have unfortunately tried speaking with the club, and there was no indication that they would like to address the situation. On the phon e or via email and proceeded to send threatening letters to the contrary of what was discussed on the phone. Just to add context that we had been members for 10years and this was the most terrible experience.

Fantastic experience: Great place to train - real community feel and professional trainers. I love the HIIT. Best gym have ever been to. Keep up great work Andrew and team! I highly recommend if you are looking for a great place to workout!!!!!

Fantastic experience: I attend the Goodlife gym Little Mountain most mornings. I find the staff friendly, helpful and welcoming upon arrival. There is an opportunity to seek expert advice and training through several staff trainers. There is a wide variety of exercise equipment to select from. The equipment are always in excellent working order and regularly maintained. The floor space is spacious and clean. The change rooms and toilet facilities are hygienically clean. I enjoy my workouts at this gym, and highly recommend membership.

Positive experience: Recently joined here after a change from another local due their to offering of class options and times, as well as showers and lockers to freshen up after. The weights room is great as well as plenty of cardio machines to choose from, and assisted weights machine. The staff are very friendly and helpful and plenty of trainers to choose from.

Fantastic experience: Great facility, the staff are professional and friendly.

Fantastic experience: Well equipped and staff very helpful and friendly

Fantastic experience: Very diverse club.

Fantastic experience: One of the best gym in the area from all aspects Very friendly staff with full of professionalism

Positive experience: Lots of equipment, regular classes, 2 saunas .

Fantastic experience: Convenience galore

Fantastic experience: Has everything I need in a gym. Les Mills classes, lots of weight equipment. The bathroom facilities are always clean. Spin classes are awesome!

Negative experience: Gym was often messy (weights not reracked, reracked in the wrong spot), the main weightlifting area can get SUPER cramped, most of the squat racks are positioned super far from mirrors so it is difficult to keep your own form in check. These were definitely my biggest gripes apart from the cost. Even when I joined during a deal it seemed over-priced from what I was able to get out of it. There was always enough equipment but it didn't look like a lot of it had been purchased recently (or was maintained well) which made it even more frustrating in some ways to be paying this much for a membership when it didn't seem to be being put back into the gym. Trying to cancel my membership was similarly a poor experience as I ended up receiving charges I wasn't notified about by the club months after having cancelled the membership. Overall not a good experience and I am certainly avoiding the GoodLife chain in the future.

Positive experience: Many people not doing the right thing and wiping down equipment after use. Good gym, friendly staff.

Fantastic experience: Great gym

Negative experience: Nothing but a nightmares canceled my membership 2 years ago and now it’s saying I’m still there and got charge 160. Just because you are struggling doesn’t have the right for you to make others struggling.

Fantastic experience: Good range of equipment friendly staff and have covid plan in place.

Positive experience: Good gym and very busy. But please get the Airconditioning working properly. Oh so hot when doing a class.

Fantastic experience: Great stuff

Negative experience: DONT SIGN DIRECT DEBIT. THESE GUYS CONTINUE TO CHARGE YOU AFTER YOU CANCEL YOUR MEMBERSHIP THEN HARASS YOU CONSTANTLY. O2 PERFORMANCE CENTRE IN KAWANA IS CHEAPER, BIGGER, BETTER EQUIPPED AND THERE IS NO DIRECT DEBIT!!!!!.

Fantastic experience: Fitness centre

Fantastic experience: Freindly team

Positive experience: Loads of equipment. Chloe is a great personal trainer.

Negative experience: Rude/unfriendly staff. Most gym will have their equipments to make a modern gym. I think Staff make the difference. I had been with Jetts(I have given 5stars for their service) and Snap fitness (4stars). I travel a lot so I go to other gyms around Australia. I noticed ataff are very (friendly most of the times. This is the 1st time I went in to a Goodlife gym. Sadly, Majority of Goodlife Caloundra’s staff are rude majority of time and it’s exactly the opposite to what I have seen around. If you need a nice gym Goodlife Caloundra is still a good gym (in terms of what they have other than Human Resources) but just go in after hours.

Positive experience: Health suite not opened long enough only have 2 days off and it's not open on a Sunday and closes at night way to early no drinking fountain in the health suit either which is very disappointing

Negative experience: Is ok

Positive experience: good service

Positive experience: Plenty of equipment. Good location. Good parking

Fantastic experience: Great gym, I have been a member since the gym opened. Freindly people and a great environment to achieve your fitness goals.

Fantastic experience: A really great community. Staff is great and classes are fantastic for all age/fitness levels.

Positive experience: Nice gym, like the decor and vibes, good music good amenities, combat class lots of fun

Negative experience: Been to heaps of different gyms all over the coast , and have to say was very disappointed in the way the staff memeber treated me and my friend . You guys should be welcoming new members not shunning them off, Showed the lady our 2 week free pass, and the first thing she said was " I love it when people try to tell me how to do my job " well love you clearly aren't doing it right .Not saying all the staff would be bad , just our experience with one of them . Very crowded , Machines are old . I'm being honest here I didn't like it

Fantastic experience: Am loving the Goodlife ;-) I just finished the best Step Class, it's so much fun, you don't even realise you're working out!

Fantastic experience: great gym staff are friendly, plenty of equipment and training areas

Negative experience: Only a 2 star based on unresolved door issue i have access to all clubs but couldn't get in when i wanted, missed that workout and came back a day later when staffed, reception was very apologetic and nice, no resolution was sorted re door, so we visit Caloundra a lot and im not confident about being able to get in when i want to train .equipment is good enough and did enjoy my workout and facilitates when i got in, albeit 24 hrs later than i wanted

Fantastic experience: Great gym club with a variety of gym classes

Fantastic experience: Clean, friendly and everything you could want in a gym, and more. Group classes are varied and welcoming and the equipment is new and in excellent condition. Your fitness home away from home

Fantastic experience: Awesome

Positive experience: Not a bad gym. Bit expensive to hire a towel for a visitor. Need another two cable machines as the two you have always had a queue. Staff super friendly and welcoming.

Positive experience: Well equipped gym. Membership on the higher side, but great range of classes. Heaps of equipment and generally lots of room outside of the peak hours.

Positive experience: Hled

Negative experience: Not the best GoodLife gym.. reception ain't as nice as Maroochydore..

Fantastic experience: I have a membership there. The equipment is excellent and the people are great.

Fantastic experience: Great gm, with child minding, weights section, circuit. And ladies only section, fantastic. Group training room, sauna and steam room. Friendly staff.

Fantastic experience: Great service