Club Coops

Positive experience: I have heard from friends that the tennis classes at Club Coops are excellent, very well-structured and highly enjoyable (haven’t tried the classes myself since I’m not a member). I have used the courts as guest, and they are average/good. However, regarding the gym, given the high weekly membership fees, I expected a much better facility. Unfortunately, the gym’s vibe, air, and overall environment do not feel motivating or appealing for exercise. It doesn’t inspire the drive to work out or justify signing up for membership for those who want to also take benefit from the gym. I initially planned to join, but after seeing the gym, I decided not to. If the gym was improved and made more engaging, I would happily sign up to enjoy everything the club has to offer.

Negative experience: Tennis program needs a big overall.

Fantastic experience: My daughter and I are trialing Club Coops and so far we can not fault it. Wonderful service at reception every time we have been in. Great facilities and awesome classes. I think we have found our new fitness hub. Very excited! :)

Negative experience: Tonight was fourth private tennis coaching for my son. Sitting waiting to start when informed by another coach that our coach was away! No one bothered to let us know. This is after last week our lesson starting late yet finishing at normal finish time, losing a quarter of the lesson yet paying full price. Poor way to treat customers, do better Coops Tennis!

Fantastic experience: Great facility in Northern Brisbane. I drove from Sunny coast to hit a ball and have a look around. I wish I lived close by...

Fantastic experience: Great place l, my kids love the Junior tennis lessons.

Fantastic experience: Good for tennis and gym stuff

Negative experience: CLUB HOOPS Don't be fooled by the 5 star reviews or their friendly demeanour when signing up. Read your contract CAREFULLY as you will have more hoops to jump through than a government application for centrelink to cancel or change your contract. Even at the end of commitment you will be required to jump through CLUB HOOPS to make sure they don't recharge you. It's not a simple phonecall or email. Astounding. Despite the large amount of money I spent on membership, I am treated like an annoyance. Fees are high because of the large bureaucracy they employ to run the place. Know your rights as a consumer and read the ACCC guidance on gym membership. Don't let them bully you around with their bureaucratic requirements. UPDATE: Finally ended the contract and have been overcharged. Great job Club Hoops. Also no response to my review indicates no attention to customer service.

Negative experience: Very picky and annoying cancellation process. My husband joined this gym for 18mths while I joined Goodlife. We had to move to far north QLD so needed to cancel our memberships. Goodlife was so easy to cancel over a phone call without any fees. Club Coope asked hefty cancellation fee so he kept the membership for 18 months. (He only used the gym three times). Now more governmental process to go through. Ridiculous.

Fantastic experience: Great Club

Fantastic experience: Such a great club with a broad range of amenities!

Fantastic experience: Great service and facilities. The tennis courts that is why we went are fantastic. They have a gym, pool and squash courts as well. Do yourself a favor and take a look.

Negative experience: Joined up in August of 2021 with our then 4 month old in tow. We were told that there would be no issues with us bringing our child to utilize the pool’s facilities (provided he was in the appropriate kiddie safe wear, and it was not during a pool class time) and we have had no issues with it…. Until today. Got to the club, scanned our entry token thing, and was then told by the ‘Manager’ that children were not allowed to use the facilities, as they are only open to members. We took him for a swim here only last week, and we were not the only family there with kids. There was another fella there with his 3 young daughters. This manager told us that they have never allowed to have children use the facilities, except on the Sunday family days. We have taken him to the pool MANY times over the past 18 months with no one telling us this EVER. Extremely disappointing. We made thorough note of what the gentleman who showed us through the centre 18 months ago said that it isn’t a problem, and was told “I don’t have any guys on reception”. WHAT A LOAD OF RUBBISH!! We had our entry tags swapped over just last week (due to the rebranding of the club), and it was a guy working at reception who did the swap for us. Wife cancelled membership there and then as being able to take him swimming was the major draw card of her keeping her membership going. The only reason I haven’t cancelled mine predominantly due to the squash courts. But seriously considering going elsewhere and giving up on the squash. The only reason I’m not giving this 1 star, is that besides todays experience, majority of our experience here has been good. Was given a great tour of all of the facilities before signing up (some were - and continue to be under construction). The facilities are pretty good. Plenty of squash courts, and Heather does a great job of running the who squash side of things. Also, plenty of classes available, and the few trainers that I’ve had classes with have been very lovely and enthusiastic. Disappointing end to what has been a pretty seamless and fun time

Fantastic experience: All your gym needs in one place plus tennis squash swimming

Negative experience: Really expensive court hire - probably one of the most expensive in Brisbane, went overtime by 10 minutes because we were trying to find a tennis ball and they charged an extra half an hour in a very rude manner. This was after I had been there hiring courts 3 to 4 times a week playing tennis with an ndis client very regularly. The courts surfaces aren't even that good, you have to walk around through the squash courts, gym, physio areas and pool before you can even get to the courts because of all of the work being done all the time. I would strongly recommend going elsewhere.

Fantastic experience: Great place for squash at a good price. Staff are always friendly and accommodating.

Fantastic experience: By far the best tennis, squash, fitness centre in Australia. Wonderful heated pool. Amazing staff. Fantastic membership value. Sign up!!!!!✔️✔️

Fantastic experience: Great facilities. Can you open one in the western suburbs please?

Negative experience: 22/02/2022 around 6 pm as usual arrived to the club. My face mask just broke apart and I enter the facility without it. Club Coops personnel prohibited me to enter gym and provided the options to buy a new mask at the reception for one dollar or to go back to my car on the parking and find another mask. I thought it was a joke but not, staff was serious. I went to my car picked up my broken mask tied up broken strings and was allowed to proceed to the gym. With around 320$ monthly fee (for 3 family members), they are seriously asking 1$ for the mask while you can find them for free in the shops, bars, etc... As a result we signed three new contracts wit another gym and do not want to prolongate contracts with Club Coops Every dollar matters, way to go! I would not be surprised if they asked me 10 cents for the paper towel I used in the club

Fantastic experience: Physio Nathan...great results...highly recommend

Positive experience: This gym is definitely for the tennis and squash enthusiasts. I wouldn’t recommend this gym to those who are purely focused on utilising equipment for strength training. Whilst the equipment is good, there is limited equipment which makes peek times difficult if you have a set workout.

Fantastic experience: Club Coops is a great sporting facility. Very friendly staff members, clean and stylish interiors, new state of the art equipment, great tennis and squosh courts.

Fantastic experience: Coach did great job

Positive experience: Good

Fantastic experience: Sooo good..

Fantastic experience: Great place for sports and gym. My young son loves his tennis sports with professional teams.

Fantastic experience: Great squash courts, in excellent condition with great lighting

Fantastic experience: Love playing squash there

Fantastic experience: Absolutely top gym. Great classes. The pool being open to families on Sunday is a nice touch too. Very reasonably priced membership options.

Positive experience: great place for your work out and for kids to learn tennis.. enjoy a lot here.

Fantastic experience: Loving and enjoying this club even though I have to drive 40 minutes one way

Fantastic experience: Excellent facilities, motivating trainers, great variety of classes for all fitness levels, yoga & the new bike classes are amazing

Negative experience: Coaches r good. Admiñ

Fantastic experience: Such a great gym if you are starting out and want to try going by yourself. The classes that are run (average 10 a day, dependant on the day of the week) are absolutely amazing. The general gym section is really well set out and makes you want to workout with the cool technology in the equipment. I had a PT session with Sam and a general health check up, showed me exactly what I needed to do to get what I wanted to achieve! Amazing gym!!!

Fantastic experience: Best Sports Club

Fantastic experience: Great facilities and opening times, membership here is definitely worth it if you live close by.

Fantastic experience: Great staff, great gym, great facility for many types of fitness.

Positive experience: Very good

Fantastic experience: Always clean, supported by friendly staff and great equipment available

Fantastic experience: Great facility with an amazing cycle room.

Fantastic experience: Great club. I really enjoy playing tennis there. Well run club with good facilities

Fantastic experience: This place is so good. Glad to be back after lockdown!

Fantastic experience: Love the variety

Fantastic experience: I like it! Friendly staff. Friendly people. Stay calm and play tennis!

Fantastic experience: I love that they have the créche.

Fantastic experience: Bit expensive but lots of activities, gym, swimming, tennis, squash - worth it

Fantastic experience: Great facilities, Great staff, 24 hour access. Great price.

Positive experience: Lots of facilities, offering a well equipped gym, group classes of all sorts, tennis courts and a pool. Unfortunately most facilities are in a poor condition and require maintenance. Management should prioritise customer value (i.e make sure facilities are available by doing scheduled preventive maintenance instead of repairing the bare minimum many weeks after it broke down) and better project planning ( pool is out of commission for months every year, Cantine is not finished after 3 years of building) Staff is doing their best to stay positive...

Fantastic experience: Such helpful staff and friendly clientele. Feel so welcomed at this unique gym

Fantastic experience: Best move to Coops! Love the team, facilities and coaches - squash, tennis and gym!

Fantastic experience: Very clean place. There are everything for u to do, gym, tennis courts, squashcourts, swimming pool and shop to buy sport stuff

Positive experience: Love the tennis classes. But fix the drinking taps down near the courts. Would be handy to have drinking water close by so you don't have to walk all the way back to the clubhouse.

Positive experience: My gym but other great activities too.

Fantastic experience: Their squash courts are always neat and tidy. Very nice club!

Fantastic experience: Great Club lots of options one of the best Tennis programs in Australia.

Fantastic experience: Amazing club and competitive prices for what you get. The "attend whenever you like" classes are very friendly to all new comers as well.

Fantastic experience: Awesome workout gym. Plessent and knowledge staff.

Fantastic experience: Have been dealing with Club Coops for a number of years now and could not be happier. The staff and facilities are exceptional and I love the vibe around the place!

Fantastic experience: The best ... I have been in it for 5 years... love it ...Excellent service..coaches... childcare

Positive experience: Great atmosphere to play in

Fantastic experience: Love it here! The staff know your name and make an effort to make you feel welcome here. The facilities are fantastic and love that I can bring my daughter here to use the pool, she also loves the in house creche. Squash, tennis, classes, what more could you want in a gym? Thanks guys!

Positive experience: Polite staff on the counter, great shop with some great bargains. Possible benefit from a coffee machine, however there is a coffee shop close by.

Positive experience: Great club. Staff are always friendly and very helpful.

Fantastic experience: Great location for tennis and squash

Fantastic experience: Great fitness club

Fantastic experience: First visit and made feel very welcome. Thanks for a great time! I will be back

Positive experience: Excellent sporting facility in the northern suburbs. Gym tennis squash pool...

Positive experience: Congrats. On the new Hygene dispensers. An excellent addition for winter!

Fantastic experience: Feels like nice and expensive country club, with out the price tag. It has many different options to work out.. amazing place, I love it.

Fantastic experience: Loving being only to play tennis there.

Negative experience: Club coops is nothing but unprofessional scamming liars. I have tried to cancel my contract for the last 2 years and they have done nothing but charge me an extra $200 and fool me around, DO NOT GO HERE.

Positive experience: I go mostly to use the pool in summer and gym in winter. The pool is a decent size and partially shaded. Unfortunately it is not always the cleanest, always seeing clumps of hair and floaties in it so guessing it is not regularly maintained. The staff seem lovely though my interaction with them is brief. The bathroom facility is lovely with showers available along with free hire of a dryer or straightener if needed. The squash courts are being renovated as I type. The ladies gym upstairs is another reason I chose coops over other gyms. If this was to go I would probably choose a cheaper option of separate pool location in summer and a gym that didn't require you to sign up for a minimum of 6mths. A cleaner pool would have brought my rating up to a 4 and a more family friendly deal (cost wise) might have sat it at a 5.

Fantastic experience: Very posh

Fantastic experience: A one stop place for fitness.

Positive experience: Lots of change happening. Club is undergoing extensive upgrades and renovation

Fantastic experience: It's a good club with decent facilities and friendly staff.

Positive experience: Great tennis clubs. Has nice pool and gym. Squash facilities also. No Cafe however which would be nice.

Positive experience: Expensive but good facilities. Could use some better snack options

Positive experience: Very good squash courts. Helpful, friendly staff.

Fantastic experience: Looking great after the refurbishment and the staff are very friendly and helpful

Positive experience: Plenty of equipment, classes, pool, squash, tennis, and gym.Makes one feel like exercising once your there.

Positive experience: Nice place good gym

Fantastic experience: Been coming here for 3 years and i love it

Fantastic experience: Wonderful club. All good experiences. Very friendly staff

Fantastic experience: Really friendly staff and trainers good facility with everything you need to stay fit and healthy.

Positive experience: Great diversity of things to do, friendly staff

Fantastic experience: Best, best, best.

Positive experience: Five starts staff! Squash courts need some maintenance.

Fantastic experience: Great club with great facilities

Positive experience: Great staff and facilities

Positive experience: Nice tennis centre. Shaded areas for viewing.

Fantastic experience: Truely love this place, amazing staff and has all you needed.

Fantastic experience: My favourite place to keep fit, good instuctors, friendly

Negative experience: No casual use of facilities allowed. Only members are allowed.

Fantastic experience: Magnesium pool is great

Fantastic experience: There is ample staff that work at Coops Gym, Yes they are great staff and PTI's. The gym is equipped with the state of the art equipment, and is excellent to use . The only complaint I have is that the staff do not answer the phone, as over the past few weeks I've rang numerous amount of times and no answer !

Fantastic experience: Tennis courts up to scratch. All I can say is to keep the music down at the pool. I couldn't stop laughing when I looked at what was happening. Friendly staff and definitely will come back soon.

Fantastic experience: Great Gym with awesome facilities. I love the classes, there are so many to choose from and the instructors are so motivational. The PT's there are also very knowledgeable, it's such a good atmosphere!

Fantastic experience: Good gym

Fantastic experience: Very relaxed place. It's not just a gym. It's so much more then that