Goodlife Health Clubs Waverley Park

Fantastic experience: Good gym, good views, Waverley Park is lucky to have their new club manager Josh!

Negative experience: Saw they have nautilus machines in photos. Got here only to find out cheap commercial machines.

Fantastic experience: great facility with an amazing view of the Footy players training where the treadmills are.

Fantastic experience: Nice gym and great staff, would recommend!

Fantastic experience: I like this gym ! Very clean and friendly members, nice view n well equipped gears , so far my favorite goodlife club , haven’t been for while due to recent injuries but I recon this one

Fantastic experience: Iconic location with an abundance of equipment and choice of qualified personal trainers

Negative experience: Nice gym but keep your stuff with yourself when working out here my car got stolen from this gym.

Fantastic experience: Great club and a great place to train. Staff are always super friendly and have been helpful when needed. Definitely would highly recommend this club

Fantastic experience: Great location and friendly staffs plus updated fitness facilities, numerous group training classes; this club is the one we love to go!

Fantastic experience: Great place to admire Waverley Park Football grounds.

Fantastic experience: Learning English is really a great college,and the teachers are very nice

Fantastic experience: Fell in love with the gym when first time I moved to Waverley park and had a tour with Tommy. Clean environment, Friendly staff(specially Sian and Tommy), nice view, plenty of equipment and closed to my place, evething is just perfect.

Fantastic experience: We reckon doing something in a friendly Gym (like Good life Club) in Waverley Park is a convenient and effective way to improve our fitness.

Fantastic experience: Always a good review

Fantastic experience: Been a member at Goodlife Waverley Park for a long time and love the gym environment. The staff are always friendly and helpful! The sales team are lovely, especially Tommy who’s always smiling and brings lots of positivity to the gym!

Fantastic experience: Special shout out to Tommy at Goodlife Waverley Park who makes coming to gym that much more enjoyable

Fantastic experience: Great crew at Goodlife Waverley Park, super friendly. Have to say Tommy is the heart of the place though. He Gets around and encourages the whole gym every time I walk in he'll be building relationships with the members. Massive asset to the gym.

Fantastic experience: Goodlife WP and Tommy are the reasons I show up everyday especially because of his enthusiasm and greetings that make the gym experience more family friendly!

Fantastic experience: Tommy and the team at Goodlife Waverley Park are fantastic. Great club, with good facilities and friendly staff. Can’t fault!

Fantastic experience: Shout out to Tommy who is always very friendly, top bloke!

Fantastic experience: Goodlife Waverley park is so awesome. The staff are all so kind especially Tommy. He’s always greeting everyone with a smile, checking up on us during gym sessions and being someone we’re all comfortable to approach.

Fantastic experience: Nice gym with super friendly employees and trainers, Tommy is always enthusiastic to help everyone out and treats them like family

Fantastic experience: Tommy is a legend. You walk in the door and he’ll light up your day with his kindness. His positive energy works as a great motivator for the workout ahead. When he comes and checks on you, you’re reminded of how comfortable you feel in the gym. He’s a good man you can count on during your workout!

Fantastic experience: Tommy is awesome. He always greets everyone with a smile and brings a positive vibe to the gym. His friendly attitude and helpful nature make working out more enjoyable. Tommy’s a great guy who truly cares about making the gym a welcoming place for all.

Fantastic experience: I have been coming to Goodlife at Waverley Park for several years and have found the staff friendly and accommodating. Tommy, has been exceptional with his customer service and interpersonal skills, always greeting members with a big smile and a warm welcome!

Fantastic experience: I’ve been going to goodlife for a couple of months now and I have really been enjoying it The equipment is well looked after and the staff are very nice. I’ve had a great time dealing with Tommy He is extremely friendly, professional and shows love and care for the gym and pushing himself. Highly recommend that if anyone needs any information about memberships, or even just training, they should talk to Tommy.

Fantastic experience: Solid gym, has everything you need and want for a good workout. The team there is great, always joyed to see Tommy at the front desk

Fantastic experience: Tommy at Good Life Waverly Park is exceptional! His professionalism, friendliness, and extensive knowledge made my visit outstanding. He listened attentively and ensured all my needs were met, going above and beyond. The best customer service experience I've ever had. Thank you, Tommy! Highly recommend seeking his assistance.

Fantastic experience: GoodLife is a fantastic gym, with clean facilities and a welcoming atmosphere. Tommy is incredibly knowledgeable, motivating, and always ensures a positive experience for every member.

Positive experience: Special shout out to Tommy at reception always being friendly and kind to everyone going in and out of the gym regardless of who they are. Keep up the positivity bro

Fantastic experience: Tommy down at goodlife is a legend. When you walk in the door the blokes energy is amazing and makes your day better.

Fantastic experience: Great gym! One of the staff in particular, Tommy always comes in with a fantastic attitude. Brings all the energy and hypes everyone for their workout. Highly recommend.

Fantastic experience: Always receive great, friendly service from Tommy and the rest of the team. Tommy was very helpful in getting me up and running and always has time for everyone

Fantastic experience: Id like to shout out Tommy from goodlife. He’s a great worker who brings high energy and superb customer service on the daily. Tommy makes going to the gym a better experience and is a true professional!

Fantastic experience: Tommy at Waverly Park has really helped me get settled into a great gym. Would highly recommend speaking to such a welcoming and friendly person if you need a gym to go to.

Fantastic experience: My boy Tommy, the best customer service ever. Always friendly and helpful !

Fantastic experience: Have been a member here for ten years. Good range of equipment and love the generous space and natural light coming through the gym. Staff are friendly and helpful.

Fantastic experience: Nav always does a great job! :)

Negative experience: The gym takes zero responsibility and accountability for all the thefts that happen in the gym and blames the members for not carrying their belongings around the gym.. I mean who in the world carries their gym bag around the gym?? Doesn't even show you the CCTV FOOTAGE of the theft like why am I paying you my premium gym fee for?? Save your money and avoid this club. Thanks

Negative experience: Theft is unfortunately commonplace, and the staff’s rude demeanor only adds insult to injury. Despite paying a premium for membership, the lack of security measures makes it a haven for thieves. Moreover, the staff’s dismissive attitude towards members’ concerns exacerbates the issue. If you value your belongings and expect respectful treatment, steer clear of this gym.

Negative experience: Gym Neglects Responsibility for Theft Recently, my car was stolen from Goodlife Waverly Park’s parking lot while I was working out and keys were kept inside the locker. Despite paying a premium fee, the gym refused to take responsibility, denied access to surveillance footage, and dismissed the incident as “normal.” This lack of accountability and concern for member safety is unacceptable. Beware before joining.

Fantastic experience: I love location even though car park sometimes is busy. Views are so great. I think equipment is in good condition and well maintained. I have enjoyed the experience so far. Staff always friendly and welcoming.

Negative experience: When your contract says $14.95 per week and no sub clauses to increase and they continually charge a higher weekly rate. Plus additional odd payments every week and even during a freeze period for medical reasons (where no charges were supposed to be applied) When queried via email they stop responding. Gave them the benefit that they may have missed the email, so I followed up again and they refuse to respond or provide reason. Crap customer service. Been to other Goodlife gyms and the staff are much more professional and actually acknowledge the members. Wish I could give less than 1 star, such a joke!

Fantastic experience: I have been a member of the Gym for approx 10 years and have always found the Gym clean, equipment working and staff friendly. Would recommend you check it out before you join another Gym

Fantastic experience: Best place to do gym

Negative experience: The gym facilities are great. But the membership process is a huge disappointment. I don't ever recommend locking yourself into a gym contract especially with these folks. I had to move houses recently and I moved exactly 59.5kms away. There's absolutely no way that I can use the facility, even if I wanted too. I tried to explain this to the staff and they wouldn't budge on letting me cancel my contract. They instead recommend I find someone to take over the contract because i have a good deal at $14 something a week (I don't know anyone in the area). What is stopping the gym from offering a new client my contract if it's such a great deal? The next person who walks in, give them my membership. Gym memberships are an injustice to people. I can't even use the facility! I know that there are actual clauses in gym contracts where if you move over 30 or so kms away then you can get out of your contract, not goodlife though. I can't even have my membership transferred to another goodlife gym as the closest is just under 40kms away. Goodlife is stopping me from taking control of my health and being able to use my money to use a gym that's close to my home because i can't justify paying for two gym memberships. It's disappointing and extremely unfair. I won't be able to attend another gym for many months. You can't possibly expect me to believe that my measly membership is making goodlife bank. What's the point?

Positive experience: Good gym, good range of machines

Negative experience: I signed up for a membership with a cooling off period + 7 day free access. Later decided to end the membership during the cooling off period due to personal reasons and to avoid fees. I called them up NUMEROUS TIMES to request a cancellation. To my horror, they debited two amounts from my bank account. I called them up to complain, only to notice lack of remorse and accountability. They said they "apologise for the inconvenience" and to visit the club in-person to sort things out i.e. to get the refund. This is unacceptable!! I am NOT going to waste my time and go there in-person. Commercial gyms with governance and proper accounts management would have never let this happen in the first place, they would've given clients the option to request a cancellation online via their user account. Let's see if they return my call on Monday afternoon. I DO NOT recommend if you want to save your money, have more flexibility in terms of membership and expect to see realistic weight loss results. The only exception would be if you're on a more advanced level in terms of fitness, need no personal trainer, don't require any of that flexibility and wouldn't mind signing up for a contract. Otherwise private health clubs with personal training are 110% better and worth the investment!!

Fantastic experience: Happy to rejoin after 3 years ! Great service from staff and wonderful to see all the new up to date equipment!

Negative experience: Some machines are broken for 2-3 weeks. They don’t even fix them.

Fantastic experience: Good

Negative experience: Firstly, the third party payment system that they have in place is an absolute joke. Secondly, there is no mutual communication between the staff, i doubt it if the staff even posts notes. Thirdly, on last Monday (the busiest day of the week) 3 main machines were broken; and they charge premium for this?? Every 3 months these guys charge extra $10 of which I wasn't informed about at the time of joining and even after chasing the staff every time this happened , it's still the same (2-3-4 discussions and 6-9-12 months later). I stopped chasing them on this. But recently i got my debit card blocked and i updated the staff on the same day, got my new card in around 10 working days, missed 2 payments within that time and as soon as i called the club to update the card, i was told that because I didn't update them for the second week, they'll not revert $10 (penalty fee for the second week). The same club that hasn't fixed my recurring $10 payment every 3rd month in like 12+ months (I'm still laughing as i write this review). Not worth the extra time and energy. AVOID.

Fantastic experience: Great facility, friendly and lovely staff members, fantastic gym classes which are always enjoyable and well run, enthusiastic trainers which makes it even better.

Fantastic experience: What an awesome gym. Great staff who are friendly, lots of options for training. Love it.

Fantastic experience: Ohhhh my goodness!!! What a gym. The energy here is unmatched and they let you scream as loud as you want.Aso the staff are cool.

Positive experience: I do enjoy coming to this gym and participating in the classes. The only inconvenience is the KuboFit app that they are going to phase out soon anyways. But I do wish that there is another way to get in using your phone rather than a separate card.

Negative experience: Trash gym, smells and staff are rude. Lock in contacts just make it not worth it. Theres much better gyms in Melbourne facts

Fantastic experience: Great place and friendly

Fantastic experience: Recent upgrades to all the cardio and weight pin machines make this health club an awesome place to train for all ages and abilities, there is a lot of variety and abundant amount of equipment. Staff are super friendly and helpful, I wished I moved to this gym earlier.

Fantastic experience: Great variety of classes to suit members. It's a small room *I wish it was bigger* I understand this is out of their control so still 5 stars as classes are great and timetable offers something for everyone.

Fantastic experience: Very accepting environment and friendly staff who are always ready to assist in any way possible.

Fantastic experience: Good place to workout. New equipment is awesome and staff are friendly. Been going there a few good years now.

Positive experience: Not a pleasant experience with the suspension/ cancellation process.

Fantastic experience: Old equipments but good staff and service

Fantastic experience: My partner and I changed over from Fitness First. Very happy with the move. Chilled atmosphere. Friendly helpful staff. Better value for money.

Fantastic experience: I recently joined GoodLife Waverly Park after many years of Bootcamp. Due to injuries and Work commitments the flexibility being open 24 hours makes it easy. Staff at reception are very welcoming every time we walk in. P.T continues to stay in touch, Group classes and Trainers are excellent and motivating. Highly Recommend!

Fantastic experience: Friendly stuff, excellent experience! Enjoy doing exercises there so much!

Fantastic experience: My happy place

Fantastic experience: An awesome gym and the a breathtaking view!

Fantastic experience: - Nice facility, friendly staffs - member here are nice and kind - looking forward to build a community here

Positive experience: Everyone here is very nice. Many different types of exercise equipment

Negative experience: Watch out b4 becoming a member. They only need your money.

Fantastic experience: This post is in regard to exceptional service from Yas and Adrian. I signed up with Goodlife not too long ago, after long-term injuries had kept me from using a gym. Though surgery seemed to have fixed these issues, they had flared up again and were once again going to keep me from using the gym as I would intend. I was confused as to what this meant for my contract, and was very concerned I would have to see the full cost out no matter what. Luckily for me, Yas was working at the front desk and offered to go through all of my options, putting my mind at ease. I thank them both!

Fantastic experience: Great service , love the atmosphere of Gym it feels welcoming

Fantastic experience: At around 9:15am today, I called the club and was transferred to the sweetest woman named Jacinta. She went above and beyond to make my experience in life and customer life, she offered services gym staff aren't paid for. Whatever this woman is being paid, please give her a raise, she changed my mental health this morning and made me believe in humanity again. She spoke to me like a mother, she has no idea who I am but took the time to make me feel better today. I appreciate you Jacinta! Thank you x

Negative experience: don’t even bother signing up to this $&#@ hole. you try to cancel and you’re hit with cancellation fees even though it was agreed that there wouldn’t be any and random fees throughout. money hungry individuals.

Fantastic experience: Friendly staff, great equipment

Fantastic experience: Great staff and verry helpful

Negative experience: Terrible old equipment that’s been used in the gym for over 15 years, it’s not the age which the machines have been in use for but the lack of attention and maintenance which is given to these machines and the gym is too poor. I’ve changed gyms and have not looked back since.

Positive experience: Not bad as far ad the gym goes. The equipment is pretty old and worn but still works. The problem with this gym is the car park. The local residents park here and I didn't see some cars move in months. It can take 20 Min to find a car park.

Positive experience: Normally go to a different branch, but was in the area so visited this gym. Great facilities, lots of weights. I went 7.30am on a weekday when you'd expect it to be busy and had no issues with finding weights/machines that I wanted. Shower/change room facilities were clean and organised. I also liked the view out onto the old VFL Park and the John Kennedy statue ("Don't think, do!"). I didn't give 5 stars because there didn't seem to be a place to put a mat down for a core workout, which was a little annoying.

Negative experience: Worst gym ever..

Negative experience: Phoned up Jells Rd gym, and given price for casual visit, arrived 10 mins later to be charged $10 more - ie $30 not 20. When queried told bad luck . Upon insisting I was accused of being abusive. Poor form . Can see why you have only 3 star rating.

Negative experience: Was booked in for a body pump class at 6:15pm, drove all the way from work to attend the body pump session only to find out that it was a cancelled session and class was changed to Step with no notice at all. Other goodlife clubs are so much better. Never had this issue with other clubs.

Positive experience: All the equipement works, but too many people sit on equipment playing with mobile phones. This is not policed despite my many complaints.

Negative experience: Have been trying to cancel since March. I have been out of my contract with them for 2 years (was quite happy prior to cancelling) and was told I still needed to give 4 weeks notice. Due to gyms closing under COVID restrictions, they had put my cancellation "on hold" without telling me and then continued to charge me after this. When calling to question this, I was met with a very rude response from management saying the 4 weeks notice is a paid period, so even though I gave notice in March they were still going to charge me for 4 more weeks even now in November. TL;DR - Hidden fees and very rude handling of the situation.

Fantastic experience: Best gym in Mulgrave area

Negative experience: DONT SIGN UP WITH THIS GYM If I could give it zero I would. I signed up as a casual member and paid a premium every week to enable me to cease membership when I needed to as I travel for work. I've been paying $ 22 a week for some time and have been trying to cancel my membership since November last year but they refuse to stop taking money out of my account. Last resort is to cancel my card which we all know is not fun to do. Incompetency at its best.

Negative experience: The worst costumer service I have ever seen. Guys before you sign contract be very careful it is look like a trap .

Negative experience: Treating every customer entering during unmanned hours as an intruder with a loudspeaker warning not to come near the reception desk blasting through the gym every thirty seconds is what you call poor customer experience. Not enjoying the return here whilst on holidays. Not sure why this gym differs from others in subjecting those using it to noise pollutions

Negative experience: I am a female in my 20's and I find most of the younger female receptionists quite rude. They come across as very snobbish and arrogant. Everytime I try to smile at them and say hi when scanning my barcode, they just hold up the machine and look away, pretty much ignoring me. It seems they are more interested in talking to very 'select' people. Definitely need to improve your customer service especially when you're sitting right at the front when people enter and exit. The attitude is quite disappointing.

Negative experience: I have seen service levels taking a dive since Goodlife taken this gym over. There is a treadmill that is out of order for more than a year, and I am not exaggerating. Old Equipment, poor facilities. Most classes are good, but too many members. Need to get in early to get a place in most classes. Very hard to find car parking not restricted to peak hours. Change rooms of poor condition. Never seems to do any repairs on any thing.

Negative experience: BEWARE: It costs $99.00 to join and $400 to leave when you sign up for a 12-month direct debit whether you attend or not. When I put my membership on hold for 6 weeks, they kept trying to charge my account. They wanted to charge $5.00 per week until I resumed. Incredulous, I cancelled my direct debit but was threatened with a credit default unless I resumed the payments. When I asked to cancel my membership, I was told I had to pay $400. I decided to resume going there but since then I have been extremely unhappy to visit; I just don’t want to go there anymore. Besides a $400.00 cancellation fee, they were going to automatically rollover my membership. I couldn’t believe it! I’ve been trying to leave the gym for a few months now and the best I’ve been offered is $195.00 to leave. It is cheaper to continue paying the weekly debit instead of the cancellation fee. I will never join a Goodlife Gym again as a result of this saga. There is no justifiable reason for such expensive cancellation fees ever and the sole true reason that they charge this amount is GREED.

Negative experience: The guys here only and only care about money, zero regard for customers. Keep overcharging unnecessarily. You'll keep getting direct debited for money you don't owe them, be very careful before signing up. So happy I finally got rid of the contract I had with them!

Negative experience: Worst service. The locker automatically closed after I put my staff in, and I tried to contact the manager, but there’s only the trainers’ contact number posted on the wall, and only one of the trainers replied, who said that I need to go home and wait for tomorrow morning to get my stuff, but my car key was in the bag ... I am a member since 2016, and this is my third gym I regularly go and also the worst one!

Negative experience: Terrible service, the staff lie to u all the time, a doggy place, don’t go.. u will be extremely disappointed. Also, they force u to join, and play tricks in the contract, go to this place is like a nightmare

Fantastic experience: Great gym with a great environment.

Positive experience: Great place to workout

Negative experience: Poppy at front desk is very rude and a liar Worst customer service

Negative experience: Location is good and the people are nice but the equipment isnt well maintained and make sure you read the terms and conditions as they trap you into your contract easily.