
Information about The Basketball Lab
4101, Brisbane
Opening hours
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Our comment from FitFit Australia about The Basketball Lab:
Welcome to The Basketball Lab, the premier destination for basketball enthusiasts in Brisbane, Australia. Our facility stands out for its:
- Friendly and supportive staff who are always eager to help.
- High-quality basketball courts, deemed the best in the city, perfect for players of all levels.
- 24-hour access and a vibrant community that fosters both skill improvement and socializing.
- Top-notch trainers, including former NBL players, providing exceptional coaching and mentorship.
- State-of-the-art equipment, including shooting machines, available to enhance your training experience.
- A welcoming atmosphere that encourages camaraderie among players.
- Easy membership options, ideal for both beginners and experienced athletes.
While many users commend our facilities and friendly atmosphere, some have expressed concerns regarding membership policies and customer service communication. We are continually working to improve and ensure that every visitor has an enjoyable experience. We invite you to come and check out The Basketball Lab, the ultimate place to elevate your basketball skills!
The Basketball Lab: Opinions
Fantastic experience: Friendly staff
Fantastic experience: Great place to play hoops, even better with Josh Longley training there .
Fantastic experience: Best basketball courts in the city, and very good people
Fantastic experience: Friendly staff. Good court for my son. Would recommend
Fantastic experience: Amazing experience
Fantastic experience: The Basketball Lab offers top-notch trainers, easy memberships, and a vibrant atmosphere, making it a fantastic place to improve your game. Exciting new locations are also opening shortly.!!!!!!
Fantastic experience: Great facility, good people, highly recommend.
Fantastic experience: Great owner, former NBL player, great training, and great facilities. Definitely would recommend for experienced players.
Fantastic experience: Elite facility, great community, I get my work in on court and then I lift every day like clockwork.
Positive experience: Great place . But membership crazy expensive and locked in for 6 months
Fantastic experience: I great place to improve your skills while also socialising. The staff are incredibly friendly and it is one of the best facilities to get shots up!
Fantastic experience: very good court
Fantastic experience: Best place to get shots up {aru}
Fantastic experience: Such a great facility and atmosphere. Very worth your money, have access to a wide range of equipment and very friendly staff.
Fantastic experience: Best facility in Australia with such great staff, has a really good atmosphere and has the equipment needed
Fantastic experience: Awesome shooting machine
Fantastic experience: Great basketball court, 24-hour operation, with a good strength area, some shooting machines here also, and the staffs here are very friendly. There is also an open gym here on Tuesday and Thursday nights. Training and playing here really make my basketball skills better
Fantastic experience: Jayden and the Basketball Lab team are amazing! We utilised their Bluprint Zero Program for our boy and so far he’s been loving it! Jayden’s ability to build rapport and teach fundamental skills to really improve our son’s game is evident in every session. He is easy to deal with from a communication and scheduling front, making it easy and stress free for a parent. Thanks team!
Fantastic experience: , love the facility but I’m a better than Jayden
Fantastic experience: Good place to train basketball
Fantastic experience: The best training place in Brisbane
Fantastic experience: The Basketball Lab is a great gym with high quality equipment and well maintained courts/facility . It's a great place to improve in a professional and welcoming atmosphere .
Fantastic experience: Good shooting machines
Fantastic experience: Great facilities and great staff!
Fantastic experience: great people great facilities
Fantastic experience: Great place to hoop, great culture definitely recommend.
Fantastic experience: I am John Davis, and I greatly affirm of this The Basketball Lab. They have been awesome sauce to me and filled me with comradery. Ever since December 25th 2022 I have been a member at this place, and I have infinite memories here. Before the water fountain, before the new couch, before the new shooting machine, before the three new versions of the balls, I have been here and have been glad to be apart of this The Basketball Lab.
Fantastic experience: The staff is always displaying their kind hearted support whenever I arrive to the facility.
Fantastic experience: nice facility and convenient by train
Fantastic experience: Doctor dishes R legit
Fantastic experience: Love this place
Fantastic experience: Great energy with the owner and the people that ball there, shooting machines are very good and you can always make connections with others and have an inclusive game of basketball!
Fantastic experience: Best place to ball out! Would 100% recommend
Fantastic experience: Best basketball facility in Brisbane. Best place to grind your basketball skills.
Fantastic experience: I love the basketball lab
Fantastic experience: Great Coaching by Jayden and great facilities.
Fantastic experience: Good place to train
Fantastic experience: best place to play!
Fantastic experience: Very useful
Fantastic experience: great community to play ball with, shooting machines are always a great addition!
Fantastic experience: Thus place is so awesome and good. Good facility and staff. Go here
Fantastic experience: The best training facility they have shooting merchime and eveythkng
Fantastic experience: Unreal! top coaches, and facilities
Fantastic experience: Great location with lots of good equipment
Fantastic experience: Fantastic basketball court which is super convenience to work out at anytime you want. Shooting machine provided to improve shooting skills . Best basketball ball court around city
Fantastic experience: They had really great service and their hoops were amazing
Fantastic experience: Great venue and nice staffs
Fantastic experience: Really great place, the staff is nice, amazing experience!
Fantastic experience: The basketball lab is amazing definitely go check it out
Fantastic experience: Best courts and good people.
Fantastic experience: Very good for getting your game up Thanks Labbbb
Fantastic experience: Love training here, almost every day. Great equipment great community
Fantastic experience: Awesome training establishment with clean and modern facilities. The owner and all staff are friendly and helpful.
Fantastic experience: Great training facility!
Fantastic experience: My son has been a member of Basketball lab since it has opened and has nothing but good things to say about it. The staff are great and the facilities are incredible.
Fantastic experience: Great place to hoop, great culture definitely recommend.
Positive experience: Pre good.
Negative experience: Think twice before you sign up , a trap of fees and rude owner
Fantastic experience: went for a game and it was amazing
Fantastic experience: Great basketball experience, love to come and ball here.
Fantastic experience: Love this community
Fantastic experience: Jayden the owner is an incredible person, really kind, showed me the ins and outs of the place and got me in with the community
Fantastic experience: great facilites, love the colours, parking was good. love the staff
Fantastic experience: Great place
Fantastic experience: Really enjoyed this facility, Love The staff
Fantastic experience: I went there and was treated with respect and love the facilities
Fantastic experience: Great place. love the facilities. great community
Fantastic experience: This place was very convenient and very well manage and will be one of the best training facilities in the future
Fantastic experience: the staff are amazing and really welcoming. loved every part of my trip
Fantastic experience: Love this. Worth the money
Fantastic experience: Great place. lots of fun. great people
Fantastic experience: Very inviting receptionist George. Had a great haircut too. Nice guy will come back to see the team especially George.
Fantastic experience: Facility was top notch. Will be returning again very soon!!
Fantastic experience: Great facility. They could not have better coaching staff and I’ll definitely be returning!
Fantastic experience: These boys will help Australia win the gold in Brisbane 2032!
Fantastic experience: Great venue, machines and court. Staff are great to work with especially George who has helped me out on multiple occasions. If you want to get shots up and have the occasional scrimmage this is the place to go.
Fantastic experience: 10/10 would recommend. Great staff and coaches
Fantastic experience: Amazing experience with the fellas here in the weekend, great customer service n courts
Fantastic experience: Best basketball facility in Brisbane!
Fantastic experience: The facility’s here are amazing. And the staff are very friendly. Will come again.
Fantastic experience: Absolutely loved my time at The Basketball Lab. The staff were super friendly, especially George who I had a great chat with. I was also really impressed with the facilities, everything was super clean and looked great.
Fantastic experience: Great place for a shoot around and even better staff. George one of the coaches especially helped me to develop my skills and become a better player. Highly recommend.
Fantastic experience: The Basketball Lab is a fantastic facility for players of all levels. The staff are knowledgeable and supportive and the courts and equipment are top-notch and well maintained. Highly recommend for anyone trying to improve their skills.
Fantastic experience: Really good community and amazing facility
Negative experience: I had an extremely disappointing experience at The Basketball Lab. From the moment I walked in, I felt unwelcome and uncomfortable. The staff are unfriendly, which made every interaction tense and unpleasant. The cleanliness of the facility is another major issue. The courts and common areas were not well-maintained, and I frequently noticed trash and dirt that had not been cleaned up. This lack of cleanliness made it hard to enjoy my time there, as I was constantly worried about the hygiene standards. When it came time to terminate my membership, I faced yet another hurdle. The staff were completely unhelpful and refused to facilitate the termination process. It felt like they were doing everything in their power to make it difficult for me to leave, which added unnecessary stress to an already frustrating situation. On top of all this, the overall atmosphere is unfriendly. The staff members rarely smile or greet you warmly, and their customer service skills are severely lacking. I have seen several other reviews mentioning similar experiences, which further confirms that my negative experience is not an isolated case. Overall, I would not recommend The Basketball Lab to anyone. The aggressive manager, lack of cleanliness, unhelpful termination process, and unfriendly atmosphere make it a place to avoid. Save yourself the trouble and find a better facility where you can enjoy playing basketball in a positive and supportive environment.
Hi Jaxon, Thanks for your review, we value all customer feedback and will take necessary steps to further improve our facility. Unfortunately, we have been unable to locate a membership existing or preexisting under your first or last name in our system. We rely heavily on our community taking the initiative to put their rubbish in the bin, however, sometimes there are situations where empty cans and water bottles have left from previous members, our staff do a diligent job picking these pieces of rubbish up before and after their shifts everyday. I’m not to sure what you are referring to when you say “dirt” we are not a soccer field, while we vacuum regularly we are yet to notice the “dirt” your referring to. To worry about your hygiene because of a few cans and bottles while in the facility is respectfully a stretch. In regards to your membership cancellation, we have and will never refuse to terminate a membership, our staff would have directed you to send your written termination notice to our cancellation department, however, we cannot find this notice under your name in our systems. You stated this isn’t an isolated case. We will respectfully disagree with you here, your membership or termination form cannot be located anywhere, it seems you have never been associated with our facility. Should this be a fake account under a fake name to anonymously leave a review, we encourage you to call or email us directly and we will be more than happy to address your concerns. Thanks.
Fantastic experience: Wonderful facility, good environment great staff and the shooting machines, 24/7 access
Fantastic experience: Great set up and the perfect place for your baller to get some knowledgable and experienced training. My son (16) has been having regular 1 on 1 sessions and is developing strong skills that are playing out on the court during club games. My son also had a group session here with his mates for his 16th and they all got so much out of the session. The shooting machines were something the boys loved and we couldn’t drag them away. If you need somewhere to take your child to help them take their skills to the next level, this is place to go!
Fantastic experience: A great facility! Only basketball court open 24/7 in Brisbane. Love the open gyms as well!
Fantastic experience: Never regret to avail the membership here, very friendly staff and a decent gym, For someone who’s looking for fun to play ball with this a great a place. It is a really helpful gym that helps to boost your basketball skills with its services it offers such as shooting machines, coaching.
Fantastic experience: good
Fantastic experience: Good pace for training
Negative experience: They were really good before signing up. The staff are unable to help with cancellations and you have to email them again and again. However, they reply email but they dont care about your health . I had an injury and couldn't continue When I called, I was just told to email their 'cancellation' department again. This endless loop of just making money excluding customers personal health is extremely frustrating. It feels impossible to get out of this membership trap.They just want to get money with you. I paid $250 also after I already got certificate from doctor' report saying I will not be able to play.I finally could terminate my membership after 3 months paying all amount each week while not using court for a single time due to my injury. I Very Very disappointed with their attitude towards customer.Avoid this place if you value your time, money and peace of mind. Don't get trapped in their lock in contract .
Fantastic experience: This is an excellent basketball court with highly professional facilities, including a shooting machine. The customer service is very responsive, making my experience extremely enjoyable.
Negative experience: While the sign-up process at Basketball Lab was straightforward and the court itself was decent, I have had a terrible experience trying to cancel my membership. The staff at the court are unable to help with cancellations and told me to email their support team. However, they never read or respond to emails. When I called, I was just told to email their 'cancellation' department again. This endless loop of unresponsiveness is extremely frustrating. It feels impossible to get out of this membership trap. Very disappointed with their customer service. Avoid this place if you value your time and peace of mind.
Hi Nick, While we value your feedback we must first state that this review has been left out of pure spit due to your lack of responsibility, and resistance to listening to instructions from our staff on multiple occasions. Firstly, you have tried to blatantly lie a number of times, while speaking ill informed about our staff in regards to the information you have been provided, all in an attempt to get out of your membership obligations. You have been advised to review your membership terms and conditions in which your membership obligations are outlined, you have also been told to email our cancellation department as there is an online form that is required to be filled out, along with you termination notice provided in writing as well, furthermore, should you have listened originally or read your terms and conditions this would have already been addressed. Your phone call and email where both replied to within a 24 hour period. This review isn't a review of our services, this is a review to try and hurt our business, you don't feel you should take personal responsibility for an independent decision you have made when signing up, you are not above Basketball Lab policies and procedures and the necessary steps will need to be taken. This has been noted, have a great day.
Fantastic experience: Great facility to get shots up. Shooting machines and weight room are great.
Fantastic experience: this place is super cool!! + emilio is a future nba prodigy
Fantastic experience: Emilio calva is a future nba star he trains here keep an eye on him
Fantastic experience: Emilio cooked when I was here
Fantastic experience: Good court and good coach
Fantastic experience: Best place to hoop in Brisbane + the benefit of 24 hours and gym would 100% recommend
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