Fitness First Doncaster

Negative experience: Cancellation costs fees AND 1 MONTH of subscriptions!! Watch out!! They take money via direct debt within days of joining but cannot , will not cancel your membership for over a month. The cancel your membership and access over the phone, BUT will charge you weekly subscriptions for a mont

Negative experience: On October 16, 2024 at 8:20 p.m., a really aggressive and angry employee answered our phone and kept yelling at us.

Fantastic experience: I recently had some issues with my membership, and the manager, Pej Naghsh, was incredibly patient and helpful in resolving them. His professionalism and attention to detail made the experience very positive for me. Thanks to Pej's outstanding support, I have even greater trust in this gym.

Negative experience: Do not sign up to a gym that uses Debit Success. This is now the second time I have made this mistake. They have taken random money from my account numerous times. They are thieves. They take little amounts here and there for no reason, don't tell you why and won't provide a refund. I have contacted Fitness First, Pej specifically numerous times and no one is willing to help me. They do not care that debit success have taken money without authorisation. I cancelled my membership four days ago and paid $245 dollars and Pej has still not cancelled my membership. I have now been charged again by debit success. I am severely upset, and this has caused me so much stress. DO NOT MAKE THE SAME MISTAKE AS ME. PEJ IF YOU SEE THIS, CANCEL MY MEMBERSHIP I HAVE PAID CANCELLATION.

Fantastic experience: A wonderful place to exercise daily, with an excellent personal trainer Coach Monique.

Fantastic experience: Friendly, great environment, wonderful, professional personal trainer, great facilities

Fantastic experience: Great gym, great staff, has everything you need

Fantastic experience: Clean, well-maintained facility with courteous staff, in particular Aiddan was very helpful and patient with showing us around and explaining memberships. Every amenity you need is here, making it worth the price. The reformer Pilates classes are excellent. Highly recommended!

Fantastic experience: Hi fitness first always the best thank you for everything

Negative experience: Few weeks ago I called up about my membership as I wanted to change from platinum to the basic level. The person at reception said I was able to do this and I would need to come into the gym. I asked if there were any fees involved with this, they said no. I went to the gym and asked to change membership in person, I was then told they wouldn’t do this. Not very good communication between customers and reception.

Fantastic experience: Clean gym, amazing staff and great environment.

Negative experience: DONT BE SCAMMED, DO NOT GO dishonest and decipetful business I have reported their deciptful practises to Victroian Consumer Affairs and other relevent authorities DO NOT TRUST THE 5 STAR REVIEWS, the customer service is objective bad in both quality and intent, they are friendly until they have your membership and trust, afterwards they simply don’t care Regarding my own experience with this deciptful money hungry buisness: Twice they have acknowedged cancelation requests for two accounts when we visit in person, promising its/willbe scheduled for cancelation, but NEVER WAS. On the third time they only had the braincells to cancel one out of the two account, when we clearly requested both. Then they lie about important information including dates and fees (our notice period is 5 sets of 19 = 97, quotes price at 68 at the end of notice period and now its 107 for no reason), miscommunicates terms that are clearly defined on their own terms of service. And refuse to acknowedge any later requests to justify or correct their faulty information. Then refuses future communications with a "final corrispondance". They have the cognitive skills and stubborness of a ten year old. They simply refuse to accept any mistake, and will simply ignore it or lead you away from it with vague justification about an entire other issue. would give 0 stars if i could Fitness First, replying to this rating with a generic apologetic justification will only serve to further support my point. In conclusion, just dont bother going here, you could probably find a better gym with less effort than they put into being an honest buisness Edit: in our requests for compensation, they refuse to address any mistakes i point out

Negative experience: I go to this gym, as it's near my house. Their service is bad - they don't listen & action any feedback. Been paying & going for pilates classes - the studio is stuffy, hot & suffocating. Not to mention, it smells. Despite giving feedback multiple times, there has been 0 action. Really low what standards companies can get away with.

Positive experience: Hello. In my opinion, this gym has only one equipment for training the shoulders, and instead of several equipments (more than needed) for the back muscles. You can replace at least one machine for the back muscles with one machine for the shoulder muscles. And another thing is that one Smith machine is not enough for two floors of the gym.

Negative experience: I was a member of this gym and had an awful experience. They constantly run promotions with low prices to lure you into signing a contract, but be warned—the contract is filled with unfair terms. They can deduct money from your account even if you’re just a day late on a payment. If someone tailgates you into the gym, you get fined! But the worst part is trying to cancel your membership. They will use the contract to make it incredibly difficult, throwing every obstacle in your way. The gym itself is terrible. The staff and managers are incredibly rude and arrogant. The equipment is outdated, and the hygiene standards are poor. Think twice before joining this gym. Read the contract carefully, and consider looking for a better option.

Negative experience: Hi Fitness First Doncaster, I recently had an interaction with one of your staff members, and I must say, it wasn't the best experience. The person I spoke to was a bit sassy and even hung up on me when I was trying to understand the trial and gym rules before signing up. It would have been really helpful if they had taken the time to explain things more patiently. As a potential customer, I believe that clear communication and good customer service are essential. I hope you can address this issue and ensure that all your staff members provide a more positive and helpful experience to future customers. Thanks for reading!

Negative experience: Unfriendly staffs not willing to help and they will only look at your money.

Negative experience: It's good to see the wall fans fixed in the 40-degree summer. A simple carpet cleaning would be good. Next to fix would be shoulder press. handles are out of allignment at least 2 centimetres for the last couple of years. Also, leg extention (middle one), the shaft being pushed by the ankle is angled.

Fantastic experience: I recently joined with the amazing help from Josh . He was so attentive and a pleasure to talk to . He answered all of my questions and was so pleasant, helpful and knowledgable . It’s very rare to find good customer service these days , but Josh”s was outstanding . Thank you Josh for making my experience one to remember . You are a star ⭐️

Fantastic experience: Honestly i don't know what all the fuss is about, Gym is in good condition, friendly staff. Yes its busy at some parts of the day like 4pm to 7pm but i would know that since like everyone else i to workout after i finish work. Cant fault the gym for that. My partner loves that the female change rooms have been renovated recently! Friendly staff members & PT'S who will help best they can and they are always ready for a chat to catch up on how your training is going! I would recommend this gym to all friends and family to start and achieve their fitness goals.

Fantastic experience: Doncaster Fitness First provides a welcoming and motivating environment for fitness enthusiasts. The atmosphere is vibrant, and the staff are supportive, creating a positive and enjoyable workout experience. Highly recommend for anyone seeking a great place to reach their fitness goals!

Negative experience: Fitness First Doncaster lures you into signing contracts when you are new to club. They might even request you to write good reviews for them in return of some discount at start. As soon as you sign the contract you are treated like trash, gym hygiene is below par, arrogant staff @Pej Naghsh, zero consideration for user needs, bad customer service!! Very disappointing and stressfull experience! :/

Negative experience: 5 years ago Unfriendly and unhelpful staff at reception. All smiles initially for your $$$. Robbery in broad daylight

Fantastic experience: Great casual visit! Staff were very friendly and it was easy to find equipment and do my gym routine.

Fantastic experience: I recently signed up for the gym, and I couldn't be more pleased with the outstanding assistance I received from Paul. From the moment I walked in, he went above and beyond by giving me a thorough tour, patiently guiding me through the paperwork, and taking the time to explain the various plans tailored to my needs. Paul's dedication to ensuring a seamless and informative onboarding experience truly made a lasting impression. His friendly and accommodating approach sets a high standard for customer service. Kudos to Paul for making my gym sign-up hassle-free and enjoyable!

Positive experience: Some equipment is very old. Bathrooms are in need of a renovation. Ample available equipment at 6 am, but at 6 pm your struggling, and you need to alter your workout accordingly.

Negative experience: walked in to sign up today 9/10/23 at 1.01pm - man at the counter did not even acknowledge me, i waited patiently thinking he was busy. another member walked in and he acknowledged them and continued to be on the computer. i walked out right after that. going to sign up to a gym is already daunting, he just made it worse.

Positive experience: A good gym in terms of all the equipment that they have to choose from, but it is so packed, but even despite it size, it's hard to get equipment and parking is a nightmare on Friday or Saturday nights forget about it, otherwise not too bad for the price, but personally I prefer somewhere more relaxed

Negative experience: Gym floor manager racist

Negative experience: Terrible place for workouts. My partner wanted to work out but my kid was already on holiday, and I had to work so I couldn’t look after her. So she brought my daughter in and let her sit on the couch next to the reception and wait her for just an hour, She also kept an eye on her as she just did the workouts next to her. The staff at the front desk agreed as my daughter just sitting there and she would not go anywhere else. But after a while, the floor manager came and said it was not allowed to put kids under 14 years old here, even though she was only sitting on couch and not moving. Excuse me? The gym floor manager has discrimination against Asian because I have seen many times that other Caucasian children ran everywhere when their parents were doing workouts. It is unfair. Does that mean that only Caucasian children can sit on the chair in fitness first Doncaster? This is awful as there are so many Asian people around Doncaster but this gym hires such a manager who discriminates against Asian? If this happens again, I will report this to Victorian Equal Opportunity and Human Rights Commission and VCAT. Not recommend this place at all.

Negative experience: The female toilet was broken for more than 2weeks now, still not fixed. Not respect female at all

Fantastic experience: Josh T, Derek, Pej, Paul, Hamish, and Aiden are some of the best staff here. They have great connections with casual gym goers and there only downside would be the new management Josh who comes of pushy and quite intense

Fantastic experience: Don't care about the bad reviews, they are so wrong!!! This place is amazing! The staff are very knowledgeable and care about, really take the time to find what actually suits what you need. Facilities are GREAT, Reform Pilates, Classes, 24/7, Sauna/Steam Rooms & heaps of equipment! Clean gym & maintained, well worth the asking price. Keep it up

Negative experience: The staff member Josh and Paul was very rude to me and my partner on Saturday afternoon We both the membership in Doncaster for more than 2 years and she just bought 5 personal trainer classes last week. We came in on Saturday afternoon. I have card but she forgot at home. We tried to ask Paul find her details in the system. But he said they are finish the job of the day which can’t let her in unless we pay over $300 fine for both of us. We was upset think this is ridiculous. Say we might cancel the membership. Josh and Paul both laughing and high five in the air said they don’t care and they both finish the job we can do anything we want but if we goes in today we will both be charged a fine for this. This behavior was definitely damage the name of the fitness first and a misconduct in the work place. The negligence and rude attitude is a shame for the business. Especially in this high competitive gym Industry I don’t know how the company can survive with those quality staff members compared to the competitors customer service level.

Negative experience: Why is the casual fee $25?? Other gyms in the area like anytime fitness, crunch, muscle city etc. are all $15, if the casual fee was reasonable people may actually want to pay it.

Negative experience: Overall average gym with very poor customer service it’s not hard to smile and say hello upon entry unlike other fitness first gyms where you’re always greeted in a friendly nature The manager seem to be the only person who understands customer service unfortunately he failed to train his staff in this area.

Negative experience: I would not recommend this gym to anyone based on my experience.

Positive experience: Great facility. I enjoy the group classes and *circuit sessions as they are lead by a good team of training instructors that help me achieve my goals. *Circuit Classes are additional to standard membership but I know personally that I benefit by incorporating these sessions into my regular training schedule. Overall I enjoy the options at Fitness First Doncaster.

Fantastic experience: Fantastic facility! Staff and all members are very friendly as well as inviting. Great environment to have a good productive workout at, and such a spacious area. Has all the equipment you need!

Negative experience: Keep clear

Negative experience: Scammers

Negative experience: If I could give 0 stars I would, Me and my wife recently moved to Australia for a short time and we are moving out of Australia permanently. When we went to the fotness first in Doncaster we were sort of pushed to go on a 12 contract. We were not sure at that time that if we are staying here long term. They mentioned not to worry and if there are special circumstances they can certainly help us. And that was the only reason we went on contract. Now they say nothing can be done, I even spoke with club Manager (Pej) he was also very unhelpfull and unwilling to help at all. Also the Gym is super crowded, most of the time you have to wait 15-20 min to use some machines. Definitely would not recommend this gym to anyone.

Negative experience: Worst customer service ever and worst management I would never want to talk to them ever again.

Fantastic experience: Great Gym with ultra-helpful staff with great facilities ... and open 24/7 which is fabulous!

Negative experience: Extremely busy most of the time, waiting up to 20-30 minutes just to use an attachment/machine. Attachments are poor quality and not many around, weights also not the best. Things broken like cable pulleys and hand dryer in the bathroom which has not been fixed for quite some time.

Positive experience: The space downstairs is narrow and small. But it’s the main weight training area. You know what can happen. Everything else is good.

Positive experience: a little input from me... so that the seated calf raise tool on the 1st floor can be repaired for the thigh support pads... because they are cracked and torn... so if the pads touch and rub against the thigh it will cause an injury... and I experienced a little wound... please treat it immediately... thank you

Negative experience: Errotic, arrogant management

Negative experience: so ridiculous that not mentioned it needs 30 days prior to end a membership.

Fantastic experience: They've recently added the reform pilates studio, and the reformer pilates sessions are just amazing! Clean area, nice instructors, reasonable price!

Positive experience: It's OK. Richmond is much better with more and better equipment. I like yoga and body combat here. Also body pump is good. However it is a very busy club in total

Positive experience: Machines are always dusty ! Very busy at peak hours but lovely trainers and customer service

Fantastic experience: Did the trial. Very good experience

Negative experience: I can no longer go to the gym due to medical reasons I canceled my membership with a doctor's letter But money is still deducted from my account every week it's shamefull

Fantastic experience: Great place to train alwayz looking for ways to improve themselves, alwayz around to help

Fantastic experience: I’ve been coming here for years. I think it’s a great gym, the facilities are good, the staff are mostly friendly and very helpful, the group fitness instructors are phenomenal, and the variety of classes to choose from is extensive. Parking is generally easy if you’re familiar with the shopping centre. I am happy to highly recommend Fitness First Doncaster.

Fantastic experience: Being back here again Is amazing. Everything Is familiar and unfamiliar(forget how to use locker) . Set a goal for myself, 6 pack-abs on this Summer. Not much time left but will make it happen!!!

Negative experience: Look I’m not the type to put any negative reviews, but I’m honestly appalled. I have been part of Fitness First Platinum for a very long time, I had few friends within the industry and enjoyed training with them and gave me fantastic rates for platinum. Recently training at Doncaster. The Management were awful, in the way they spoke to me. I'm still in shock. I was wanting my husband to train with me so he could sign up, so he came for casual training. In the middle of the set the manager of Doncaster came up to me and mentioned how I can't have a training buddy, and i need to get a personal trainer from FF. We were doing sets together. I'm like hangon he is my partner, we are training together, I can show photos of us an our kids. It was harassment. I told them to cancel my membership, they agreed to it, told me the terms on last payment cycle. And still money is taken out. I will be taking this further.

Positive experience: Good gym and has everything you need for gains and fitness but the price is too high

Negative experience: Terrible gym. Would never recommend becoming a member.

Negative experience: Cancelled my membership over a month ago and still taking money from my account. I hope I get it refunded !!

Fantastic experience: I give this gym five star because it ranks high up according to my ordered preferences; I care most about how equipped a gym is, then how busy it gets around the hours I like to go there, then how organized it is, and last the friendliness of staff. Based on this list of ordered preferences, they get a five star! Well, I generously gave them half a star more :) They well deserve four and half star though :)

Negative experience: Despite the crowd environment and old equipment I would rate negative if I could! The staff member Josh and Paul was very rude to me and my partner on Saturday afternoon We both the membership in Doncaster for more than 2 years and I have been platinum membership before for long in city .I also just signed personal training contract last week. Today around 5pm when I waiting my partner outside the gym and message him I cannot getting in to wait him finish workout as I didn’t bring my card. I wearing dress today and not intended to do exercise at all! My partner was almost finished so I just wanna check if he ready to go. Then the staff (Josh)came to me and very rude to said I cannot get in and if I get in the door then I will be fined. I explained to him and ask if he wanna check my membership in the system but he refused and saying they finish work. I was on my period feel tired and dizzy at the time, even if I don’t bring my card this is not the reason this staff threaten me to get fine, he doesn’t even wanna to check if I have membership and if he doesn’t wanna check I can show the debit info from my bank account or from online website login. But he just keep argue with me. I didn’t even get in to the door to speak, just keeping out of the door and speak with them. I have been in AU for 10 years and never seeing any staff in an industry treat customer like this, no matter current or potential customer. All the service industry is customer focused and they are helping people solve problems not making trouble. Josh claimed he is the store manager and I never saw him before, if he is really the manager then I would complain with FF group as it is a shame you get kind of this management team. This guy doesn’t care about the FF brand reputation so he treat us in the way he likes. I have paid membership so I have the rights to use it any time ,not bring the card and fined by no membership are two things! We was upset think this is ridiculous even kind of racism as before me there were another guy waiting outside of the door! We said we might cancel the membership. Josh and Paul both laughing and high five in the air said they don’t care and they both finish the job we can do anything we want but if we goes in today we will both be charged a fine for this. This behavior was definitely damage the name of the fitness first and a misconduct in the work place. The negligence and rude attitude is a shame in the business. Especially in this high competitive gym Industry I don’t know how the company can survive with those quality staff members compared to the competitors customer service level.

Fantastic experience: I’m a sports physio by trade and highly recommend this gym. Ive been a member since it opened despite access to gym’s through work. The equipment is high quality and the gym is well maintained. Free weights and the free weights area are rubber coated so it’s not a noisy gym. Sled and battle ropes for top up conditioning. The staff clearly enjoy working there and it’s a good environment for training. 24/7 access leaves no excuse for not training. You won’t be waiting around to use cardio equipment, more treadmills and cross trainers than most gyms. As you would expect from fitness first. I’m not one for classes but the free yoga sessions are consistently high quality and challenging. Great gym.

Fantastic experience: I have been going to this gym for 7 years and I have always found the staff to be friendly. The gym itself is good value for money and provides all the equipment you need for a workout with the added bonus of a Sauna and Steam room. I have a shower every time after my workout and I find the change rooms and shower facilities to be clean for a busy gym, I don't expect it to be a 5 star hotel.

Fantastic experience: Amazing gym with 24 by 7 access. all equipments are of the best level. a whole floor for weights and one whole floor for machines. really well set.

Negative experience: To all my friends out there,this is the only gym that the one star ratings are higher than the 5 stars, don’t even think about going to fitness first , they should call the gym rip off first instead,DO NOT GO NEAR THIS GYM

Positive experience: Great Gym

Negative experience: Didn't answer their phone, didn't honour the 5 day trial, didn't have anyone at the counter just before the time they were meant to be staffed.

Negative experience: Extremely overpriced for very average equipment

Fantastic experience: All your fitness needs including Steam and Sauna

Positive experience: So many varieties of classes and open 24/7. I really enjoy the classes. Only thing you need to improve is when you are joining people, have a session how to use the equipment. I have to ask other members how to use the equipment or I have to work it out.

Positive experience: Fitness First Doncaster ...great venue, friendly staff and members

Positive experience: Great place to shed the kilos and get fit and healthy at the same time!

Positive experience: It's ok, it should be better than that!

Negative experience: Just joined up, it’s the only one in the area with a Creche so I had no choice otherwise after my first visit I’d probably go elsewhere. my friend and I signed up and there was only one guy staffing the entire place, poor guy, I felt sorry for him doing 100 things at once, unfortunately that meant we weren’t given a tour when looking to sign up, instead we had to do our own tour. I was expecting more from a gym that charges considerably more than other gyms per week. One bar bell pad on the whole gym floor and no ankle straps for the cable machines anywhere. Lucky I have my own, but there’s something not right about bringing your own equipment to a gym. It would also be nice if all the upper body equipment was in one area of the gym and all the lower body equipment was in another area of the gym, it’s all a bit mixed up on 2 levels. The place looks a bit messy and feels like it needs a facelift, especially the kids Creche (playzone). There are not that many squat racks or benches in the downstairs section, and with the exception of the leg extension machine there seems to be only one of most machines. This gym needs some serious TLC by its head office. I am happy to change my feedback if these things change.

Negative experience: fitness firsts are the worst gym

Negative experience: Not clean, Extremely bad customer support, I am struggling to cancel my membership for few days and I can not reach them through phone.

Positive experience: Seems like a good gym but right after signing my son up, I started getting emails from a debit success, which was confusing, as the info on the emails didn't match up to the sign up.

Positive experience: Great gym, extremely friendly staff with tons of machines and weights for all kinds of different workouts and even a sauna Only complaints I have about it is that there are no stairmills and the only toilet is downstairs so a bit annoying to go to when upstairs in the middle of a workout

Negative experience: Asked to cancel my account months ago due to multiple issues with gym access (card not working, account issues etc), yet am STILL RECEIVING deductions when I have been unable to access the gym. Tried to call the outlet multiple times - always being put on hold for up to 30 mins and issue is still unresolved. Ridiculous - highly recommend AGAINST signing up with this gym unless you want to waste your time on the phone with them trying to get back wrongful deductions. Sign up with them at your own risk, would give 0 stars if I could. No wonder their ratings are so low given the ridiculously poor service

Positive experience: The staff here are great and really know their stuff. Joel was a great help answering all our questions and recommending a PT that would help us with our fitness goals. The classes are also fantastic and the instructors are friendly and also helpful too. Highly recommended joining up

Negative experience: Rude staff

Negative experience: Would’ve been nice to have received an email or text notifying members the gym was closed soon after Dan Andrews made the announcement. Arrived a little after 6:30pm to have been rudely denied entry by the manager with attitude at the time. Disappointing

Negative experience: Extremely not happy with the gym facility and service, they contact me multiple times and asked me to re-sign up my membership after covid lockdown. After two weeks I signed up, the steam room was broken , I have raised the issue multiply times to the staff members during two months as my only reason to visit the Fitness doncaster is to use the steam room of relaxation, answer was “ you better freeze you membership, coz we don’t know how long it can take”, not professional at all, disappointed !

Negative experience: Worst staff I cannot find a single fitness first with a good staff

Negative experience: The trainers are great but the management is ridiculous! I tried to cancel my membership since Feb this year after my one year contact, and they are still charging me in Jul! This is a fraud. UPDATE: My membership is cancelled finally, and I was able to get a refund.

Negative experience: I have wait for an hour to get connected with customer service to cancel my member ship , but still not able to talk to anyone.

Fantastic experience: I love this gym, I can't stay away and my trainer is a gun

Fantastic experience: Great Gym with great trainers

Negative experience: Shocking customer service! Signed up to the 5 day free trial advising staff at time that I would be using out of hour, upon first visit advised could only use during staffed hours. Receptionist lady had a terrible attitude and couldn’t really care. Would not recommend as there are plenty of decent options these days.

Fantastic experience: Josh is really good in the way he communicate

Fantastic experience: Clean gym, friendly staff, not too crowded most of the time

Fantastic experience: Josh was amazing explain everything , very helpful

Fantastic experience: Josh was super helpful ! Highly recommend his assistance !

Fantastic experience: Demi is amazing, very understanding and motivational. Tailors workout to the individual really well

Fantastic experience: Well set out and roomy

Fantastic experience: Best location, love the hammer strength equipment downstairs and open floor plan up stairs. Handy to be next to TGI

Negative experience: Rude reception staff and inconsistent policies. Staff refuse to honour valid guest passes in order to push you to sign up. Steer clear of this club, much better franchises out there.

Fantastic experience: Josh and Rex are amazing and awesome surface keep your good work Boys