Goodlife Health Clubs Ashgrove

Positive experience: Definitely one of the better good life’s around. The staff are friendly, facilities are kept clean and equipment is not often broken for too long (on the odd occasion it is, like the seated row) but in general gear mostly all works. Only thing is I wish they had more than 1 lat pull down machine and more than 1 seated row! These are always really popular and often taken. I also really wish they had a hip thrust machine, maybe wishful thinking there but it would be nice. Being in there today it does feel like the AC upstairs is broken or off? Very hot in summer.

Fantastic experience: The Reform Pilates is a great 45 minute program. The instructor is very knowledgeable and helpful. The TV screens and voice over programs really help with guidance in the exercise along with the instructor. The class is a fantastic way of exercising. I would recommend the classes to all as the instructor does provide work arounds where an exercise may be difficult to carry out. Give it a go, you will enjoy it!!

Fantastic experience: Great gym! Classes are awesome. New and clean

Fantastic experience: Spacious, clean and well-maintained gym with first class instructors, nice staff and attendees.. Have been a member for 6 years.

Fantastic experience: Clean and fresh

Negative experience: Absolutely atrocious

Fantastic experience: I had a great texperience yesterday at Reformer . Great instructor, good advice ! Thank you Kerrie

Negative experience: Thieves. Will charge you more than what is agreed. Will have additional costs that are billed without your permission. Will continue to bill you after your agreement has ended. They will not answer emails or calls.

Fantastic experience: A review only of management and the customer experience, not of the facilities or equipment. Brett has been very prompt and efficient handling concerns. He’s engaged very openly and transparently and it’s been a pleasure being a member of a club run by Brett.

Positive experience: Love this gym! Please install a sauna or a steam room

Negative experience: Signed up for a reformer pilates class here as part of their open week. No one was on the reception desk to tell me how to sign in or where to go when I arrived, and no one turned up to reception until after the class had started so I wasn't able to participate. Based on this experience I definitely wouldn't join this gym as a member.

Positive experience: Staff is ok, very rarely have any interaction which suits me, an occasional hello when you go in would be welcome though. Gym is clean and generally the equipment is in good condition. My two issues with the gym are that the lockers are in terrible condition and have been for the three years I’ve been a member, the majority don’t lock and a few have doors missing or hanging off, they’ve always been like this for at least three years. Mainly though, when a machine gets tagged out for maintenance, you can say goodbye to it for at least a couple of months, unacceptable in my opinion.

Negative experience: Terrible gym, everything is in random spot that has no order, and if the machine isnt half broken its older than methuselah, absolutely profit fueled gym

Fantastic experience: Great friendly staff with a clean environment to train in.. Equipment is quality

Fantastic experience: Hi guys, as a newbie to the Gym World , I was most impressed with the Goodlife Gym at Ashgrove Qld. The staff are great, most welcoming and very helpful and professional. I was also very impressed on how well equipped the Gym is and also how clean it was. 1st Class in my opinion. Cheers John

Fantastic experience: Nice and clean. The range of equipment is fantastic. The staff is super friendly.

Fantastic experience: Thoroughly loved visiting this gym on the weekend. It’s always clean, the aircon is nice and strong, the equipment is all fresh and the patrons are all respectful. Will be trying to make this gym a switch from my regular valley/newstead goodlife.

Positive experience: The proximity to my home ain’t great. But otherwise, I like the mix of aerobic / yoga / Pilates classes, plus the weights with 24h access. Good mix. The upbeat well-appointed vibe is great.

Fantastic experience: Club Manager Brett at Goodlife Ashgrove is outstanding, consistently delivering a top-notch gym experience. The excellent facilities and staff are a testament to his leadership. With Brett at the helm, the gym earns a well-deserved five gold stars for its welcoming atmosphere and quality service. Legend mate. Josh

Negative experience: The Gym is ok…. The car park is the worst in Australia … my tip do not go there to shop of go to the Gym.

Negative experience: Do not recommend. The Manager and staff put off my partner and I’s cancellation multiple times. Every time we called they weren’t able to help us. The Manager, Brett Sterran was supposed to contact us multiple times to help arrange the cancellation because no one else could. He never did, we had to chase it up ourselves and kept getting the same answer that “he is out of office and will call us tomorrow” (never happened). I raised it further on my partners behalf because nothing was happening. My partner also tried to put the membership on hold which Brett cancelled early without notice, knowing the financial difficulties we were having.

Fantastic experience: Highly recommend the reformer classes here. Great team

Positive experience: I took a 6 month contract, as knew I would be relocating later in the year. I am in my 60s and hired a specialist rehabilitation PT (David Fernandez) three days a week for this period. I had several injuries and aches and pains when I started, all of which have resolved with the focus of David. In addition, I have lost 10kg and learnt many 'form' related exercises that I understand, through David's ongoing reiteration & education which will assist my flexibility and agility into the future. I highly recommend David Fernandez and his customised training techniques which make exercise enjoyable and gets results.

Negative experience: Had a terrible experience with this gym! The club manger - Brett Sterren, was absolutely awful! I’ve never been treated that badly by a customer service person before in my life! On both email and phone, he was condescending and rude, and didn’t show any compassion and or that he could listen. Brett was treating me like I was stupid - Explaining how an eftpos machine works when I asked for a receipt etc. He was very disrespectful. My friend and I signed up for the exact same membership and at the exact same time. She canceled hers earlier this year with no payment. When I tried to cancel my membership I was made to pay $295, when I was explaining that my friend didn’t pay anything, I was met with absolute rudeness. Do not sign up to this gym! Wish I could give 0 stars!! Goodlife should be ashamed to have him as a manager of one of their gyms!

Negative experience: Crowed gym. Bad staff.

Fantastic experience: Was looked after by Dat Dinh and was a pleasure. Polite and great for the club. Thanks mate.

Fantastic experience: Great

Positive experience: Normally pretty good- but almost everytime you visit, an array of machines will be out of order and are unlikely to be fixed anytime soon. The top floor has at least 4 machines out of order as per my last visit, and with the few machines available you often find yourself stalking people your entire session.

Negative experience: Beware joining this gym. When it comes time to cancel your membership they’ll give you the run around, pretend they lost your notification you gave in person, ignore emails and then chase you for debts when you have payment stopped.

Negative experience: Dishonest, deceitful, poor customer service and don't trust with your account details.

Negative experience: This gym has appalling practices. After calling to cancel my sons membership due to undergoing immediate surgery which rendered him completely incapable of attending, they still continued to debit funds from his account. No exceptions would be made even with evidence to support the injury. Highly discourage anyone to join this club.

Fantastic experience: A very convenient place to be , with good people and good services. Loved every bit of it.

Fantastic experience: New too the area and just getting back into gym, haven't done as much weights before, But everyone at GoodLife are helpful and friendly and I am enjoying the GoodLife! Thanks guys

Positive experience: Gym gets seriously packed when I needed to use it. Multiple items of equipment I was using were poorly maintained for the 18month period I was using the gym. There is definitely a great spread of equipment and options. Plenty of cliental that like leaving equipment wherever they drop it, which I suppose you can’t blame the gym, but perhaps a sign of some of the cliental in the area. When you ask to stop the membership and direct debits, they keep slugging you for 30days of fees even if you have completed your contract term and can’t use the gym due to circumstances out of your control. Definitely no moral compass when dealing with their customers in this instance. Instant price hikes after first 12 month contract, even though they were running a promo for a considerable amount less per week. I will not be coming back when I return to the area.

Negative experience: The payment system Debit Success is terrible. Seem to be more concerned with $ than the fitness of their clients.

Fantastic experience: I don't often get there as much as I used to try to use it more often again. When staffed, the staff seem very well trained and engager to help with customer needs.

Fantastic experience: Really great gym, staff are friendly and helpful, equipment is great.

Fantastic experience: Ashgrove has been my home club for many years and I love it. Great staff, great equipment, great group fitness instructors (my favourite) and great members too. A fun, safe environment for all. No matter where one's fitness journey may be at, there is no discrimination, only encouragement and support. Everyone is welcome.

Negative experience: It’s currently 3am and your emergency alarm has been going off for 20 minutes keeping the whole neighbourhood awake. This has happened several times. Cheers

Fantastic experience: very big and has lots of equiptment and good staff

Negative experience: Poor layout, non functional machines and apathetic staff.

Positive experience: Nice gym, good equipment and maintained. Im sure they play good music, its just a pity no one can hear it. Pump up the volume folks! They need more fans too.

Positive experience: good atmosphere so far clean and machines and weights are in good condition from what I can see

Fantastic experience: cycle room view is worth the effort

Fantastic experience: Really well run club with great classes, equipment, instructors and a really friendly team.

Fantastic experience: Great gym-great people. First time back after 6 months and I was worked hard and inspiring. Happy to say I will be staying!!!

Fantastic experience: Goodlife Ashgrove is fantastic. The staff are so friendly and helpful and the classes are amazing!

Fantastic experience: Great gym, nice equipment and new facilities. Trainers are all lovely and the Arena and Reformer pilates classes are great.

Fantastic experience: I love this gym, it’s perfect for someone who wants to get in, get a work out done and go. The equipment is well taken care of like most Goodlife’s and there is a great range. It’s a spacious gym with two levels. The bottom level has squat racks and a large amount of dumbbells and barbells. Upstairs is set up perfectly for my workout routines! Both have cardio machines. Just needs a sauna! Overall great gym. Highly recommend!

Fantastic experience: Best gym

Negative experience: If I could give 0 I would. I suffered a severe ankle fracture which needed 4 surgeries and resulted in a bone infection which has seriously effected my ability to train. I SPECIFICALLY asked when signing up if my ankle wasn't ready, would a doctors certificate release me from my contract, which I was assured it would. Fast forward to now, I have a doctors certificate clearly stating I am not physically able to train, indefinitely, as my injury is unpredictable. However I will not be released, they will only freeze the account until I can transfer it to someone else, which I haven't managed to do. Zero compassion or empathy to a situation out of control which is causing me significant stress in troubling financial times. Disgusting.

Fantastic experience: Nice gym, layout seem a bit weird, but staff are great, and it is no where near as douchy as the one in Newstead.

Fantastic experience: The team there are so great, I love the refomer pilates classes. Kylie is by far the best instructor and goes above and beyond to make the workouts enjoyable. Couldn't recomend goodlife enough.

Fantastic experience: Great gym to workout where the staff are very friendly and helpful. Very clean facilities with great classes and trainers. I love attending this gym. Thanks guys

Fantastic experience: Yep I’m a local guide

Fantastic experience: A well staffed and friendly Gym. Plenty of high quality standing and free standing equipment. Always spotlessly clean it is a pleasure to exercise here. Ian

Fantastic experience: Ebony was lovely and took the time to walk me through all my membership options - super helpful :)

Negative experience: I joined Goodlife because of the class options, they used to run Pilates multiple times a week in the evenings. Now they have added reformer pilates for an added cost and only have regular pilates during work hours.

Positive experience: Good facilities and trainers but the number of school kids there can make it very hard to get equipment at times

Negative experience: Very well equipped gym at a reasonable price, although can be a little crowded at times. Shame about the staff. Some are decent, but others can be outright disrespectful, and seem to have lost the concept of customer service.

Fantastic experience: The Ashgrove Goodlife gym is an excellent space to train. The staff are friendly, helpful and supportive and the facilities pay very close attention to hygiene which is important during the current phase of COVID-19. Great trainers who are professional and caring.

Fantastic experience: Excellent facilities, professional friendly and helpful staff and wonderful personal trainers. Highly recommended gym.

Fantastic experience: This is a top quality gym. Amazing bathroom and shower facilities with the typical great Goodlife gym team and workout equipment. Recommend! :-)

Negative experience: to the owner: may i ask you whats the point of talking about what happend? as long as the rude and impolite manager canceled my membership... only becase i mad a complain he did act unprofessioanal , Its a big shame for this company.

Fantastic experience: Spacious and modern gym with no shortage of equipment, classes and trainers.

Positive experience: Great gym and great atmosphere. All though as a member for over a year now. I like to say you guys are a bit slack with letting your members know that gym has temporary due to covid19 or for what ever reason. A simple email to all members would go a long way rather than me walking 2.5kms in the rain all to find out via a note on the door saying your gym is temporarily closed. Btw this is not just the first this has happened either. Thanks Mitch

Fantastic experience: Great gym. It would be perfect if they offer Zumba classes.

Positive experience: Overall good gym. Please sort out the mould issue on the air-conditioning system - very unhygienic and unhealthy to be breathing this air! Additionally, equipment with cracked leather pads need to be fixed as uncomfortable and some borderline unusable (i.e. leg raises/chin up machine upstairs)

Fantastic experience: Great gym

Fantastic experience: Good gym

Fantastic experience: Informed personal trainers, I feel welcome and accepted by the friendly staff. Staff are easy to approach, very helpful when helping you, assisting with your GoodLife fitness journey.

Fantastic experience: Amazing experience with these guys, sad to move gym, but it’s an unfortunate move I have to make due to moving to a suburb that doesn’t have a goodlife. Great customer service, great trainers, amazingly clean and new facilities. Would 100% recommend their personal trainer program (even if it’s just the kickstart one). Lucinda was particularly helpful in helping me cancel my membership, no muss no fuss. Will definitely come back if they open one near my new place. Thanks Lucinda & the Goodlife team!

Fantastic experience: Lovely staff

Fantastic experience: Great gym

Fantastic experience: Absolutely phenomenal gym. Been going for 2 years and some change. Staff are welcoming and atmosphere is great. Got much stronger here would recommend it to anyone.

Fantastic experience: The best Gym

Fantastic experience: Great staff and very reasonable subscription

Negative experience: Would not ever sign up here again. Was told that when I joined my contract would have no cancellation fees and now when I’m wanting to cancel they are trying to make me pay $345 to leave or continue for 36 more payments. The lady that signed me up told me she would be adding in to my contract that I would have no cancellation fees and now they are trying to say I’m a liar. DO NOT SIGN UP. DO NOT GO ON A CONTRACT.

Negative experience: Poor customer service

Fantastic experience: This is the Gym! No place else if you want to see positive results!

Negative experience: I've been a member for 18 months which is the minimum amount of time I can get out my contract without paying a fee. They are trying to tell me that they added an extra 11 weeks due to Covid closure which means I will have to pay $195 cancellation fee

Negative experience: Would give 0 if I could, good luck getting out of a membership after it's been on hold. After placing my membership on hold during covid I received a text from Brett the week before my membership hold finished asking if I would like to either cancel or start my membership up again. I texted back letting him know that I'd like to cancel my membership which I assumed would mean the two payments to cover my 30 days notice. Instead, they have charged me for the week between when he texted me and when my membership was due to start up again. It's extremely sneaky to be that petty and charge me for an extra week. So now not only do I have to pay the $55 for cancelling I've been charged an extra week on-top of that. I asked if they would be kind enough to waive the extra week as I was unaware of that happening but Brett continued to deny it saying that everything that he did was fair.

Fantastic experience: Very modern club with plenty of space to workout. Classes are really very good and staff always very friendly

Positive experience: good

Positive experience: Facilities are good but the class selection outside of work hours as dwindled since COVID and its become almost impossible to get into low impact classes like balance, yoga, Barre etc.

Fantastic experience: Good staff, good vibes, good equipment

Fantastic experience: Great friendly and helpful staff. Great amenities.

Fantastic experience: Excellent gym very friendly staff modern well serviced equipment and a wide range of personal trainers. This Gym creates a great experience for members... well for me anyway. Well done Good Life Ashgrove.

Fantastic experience: Nice gym a lot of class and big parking downstairs. Usually very busy

Negative experience: Shocking

Fantastic experience: Highly recommended

Positive experience: Getting a bit out of shape,so thought I'd go... Place has been majorly updated. Went to a boxing and pump class, both were very professional, and awesome fun, although I did feel quite sore after these... haha. Got a great training session with trainer, looking forward to getting back.

Positive experience: Good spot as far as gyms and advice go

Fantastic experience: Great gym with plenty of equipment and friendly, helpful staff.

Fantastic experience: Clean conditions, helpful classes. One of the better gyms. Often busy though.

Negative experience: Made no effort to accommodate changes in circumstance, even when these changes were substantial and we weren't attempting to cancel the membership. Took every opportunity to take our money but no empathy or effort to accommodate or help. Overcharged and wrongly-charged me several times-- I was promised this would be resolved, but it never was. Very unprofessional customer service manager (Marta) who even name-called in our final conversation (called me passive-aggressive). Not to mention when equipment was broken at the club, it would remain unfixed for weeks (water fountain downstairs; stair handrail; both leg presses upstairs). Terrible experience all around.

Fantastic experience: Good gym

Negative experience: Typical commission based organisation, I get billed for a Quarterly Activity that I did not want or request.

Negative experience: I have sent you a Facebook message but no response. Sorry guys - but this is thoughtless... my experience with Goodlife staff today from my post shared: “OMG! Just had to share - I don’t normally do this... but it has to be said. I was just stopped by ‘Goodlife Gym’ in Ashgrove & offered a free plastic water bottle as a gym promotion. When I asked about this & suggested it may not be the wisest choice in this day & age... I was told “in this day & age some people can’t afford to buy water in glass bottles”. What? I was so shocked I just had to laugh it was so ridiculous. I am still in shock. Goodlife should be doing WAY better than this... hugely disappointed in their lack of thought & attitude; and the attitude of their staff.” I would love to hear a response please from management. I just noticed someone else posted about the water bottle promo recently too. Please re-think your marketing strategy (and staff) guys!!! Mel

Positive experience: Commercial Gym, lots of equipment. Heaps of classes, yoga, Pilates, boxing. Good instructors. No soul though, and definitely a business vibe, but a good place to start your fitness journey