Anytime Fitness Casey

Positive experience: Most unethical management you will ever come across. Best of luck if you got to cancel your membership because they will drag it as much as they can and at the end they will stop giving responses and they don't care what happens to the customer. I emailed four days ago about cancellation. And the manager there has stopped responding now. After he said that their admin team will get back. Worst ever gym i have been too in my entire life. I got transfers automatically to here as I shifted to my new house 6 months ago and this was right near to my house. Now as i am moving overseas , I requested to cancel my membership by calling them to which I was told I need to email their admin team(apparently I think there is only one person there who handles everything) 3 days gold after the email and I just keep hearing from them to be patient, to be patient. I would receive another emailX̌ from them in response asking for more further information. I mean what information u need for cancelling a freaking gym membership. This has been the worst ever gym management I have dealt with in my entire life till now. They don't have a thing called customer service in them. I am still awaiting on their so called admin team to contact me via email so they can start my 30 day notice period and they ask for more information and until their admin team gets a chance to respond back to me I have to keep paying for their membership. 4 Wish I could give 0 stars

Negative experience: I was working out here today. The indoor gym was very hot. I wanted to drink some ice water here, but the water output of the water dispenser could be smaller. This made me feel that this place is very bad. Compared with the gym in Gungahlin, it is really worse. very much

Fantastic experience: Great gym with a welcoming community. Staff are super friendly and always happy to help out if need. Highly recommend going here

Fantastic experience: I love this gym, the staff Matt and Kyan are so friendly and always give the best advice, the equipment is well maintained and even tho it's only a small gym I've never run out of space to do my work out.

Fantastic experience: Absolutely love the community & staff at Casey! You won’t find a friendlier & more supportive group, I’ve been there for a little over a year & everytime I walk in the doors I feel like I belong there. Grateful for the support since day 1.

Fantastic experience: Very clean gym with a super nauce manager and other staff. The people at the gym are always welcoming and its a great place to be.

Fantastic experience: Great gym and even better community , i have never felt welcome anywhere like i feel welcome at anytime fitness casey lovely staff i love matt and that other guy

Negative experience: Cancellation process is scam there. They keep charging even without responding your cancelation request and never respond you on time. Worst customer service

Negative experience: Joined the gym for few years. Tried to cancel my membership . D gym manager asked for 30 days cancellation fee despite agreement states 14 days, then he honored the agreement . Later on, M cluster manager for casey and gungahlin send requesting for 30 days cancellation.beware of your cancellation terms. Issue sits with ACT fair trading .

Fantastic experience: MATT is da GOAT. Great staff, Great people, Great equipment. Booyah. Kyan’s is pre cool too

Negative experience: Worst customer service. When I joined the gym nobody let me know that I can’t cancel membership before one year. After years when I ask for cancellation of membership they said you can’t cancel your membership till next year. Now they are demanding $350 extra for cancellation. This is not fair. I am really disappointed. What a greedy company…..

Negative experience: Here at almost half past 8pm and can’t get on a machine! They don’t care though, promised to do something about it more than a year ago.

Fantastic experience: The dedication & efforts of team to improve each day at the gym is truly inspiring. Keep up the amazing work, team!"

Fantastic experience: The gym serves it’s name right. The place is always clean and very easy to access at anytime. The staff are amazing, always polite, pleasant and ready to help in every kind of situation. It took me 10 minutes to sign up and all the paper work had also been done by the staff themselves. In my opinion it’s a great place for beginners to start their fitness journey and also for the people who have progressed beyond the basic level.

Negative experience: Worst gym and customer service

Positive experience: No air fresher in toilets. Thanks

Negative experience: Good gym but the smell in toilets is soo bad atleast keep an air freshener in there please.

Fantastic experience: Anytime Fitness Casey, great friendly gym !!

Negative experience: Easily the worst AF gym I’ve been to in Canberra! I have been a member for a few years now and have had a number of discussions, emails etc with the staff and the Owner/Manager regarding some of the equipment and nothing changes. The tv reception in the elliptical trainers has not worked for 2+ years! The Owner has assured me a couple of times that it would be fixed but no change after two years and counting! I predominantly use the elliptical machines due to injuries sustained whilst in the military and none of them have reception. Some have worn out rubber handles which have been that way for a very long time as well. The couch at the entrance to the gym looks like it was bought from Vinnies! Torn, worn out and uncomfortable for members to use. I started going to the Gungahlin AF gym as an alternative (notably owned and run by the same individual/s as the Casey AF gym I’m told) because the equipment works much better but my membership increased because I chose to use a more updated and better equipped gym! Time to switch to Club Lime! *Update - Gave the AF Casey gym another go this weekend and to my surprise and delight all the tv’s in the elliptical machines now have tv reception so it’s great to see that the management have fixed that issue and the machines now work as they should. Just a shame it took 2+ years for the problem to be rectified!

Fantastic experience: Love the guys at AF Casey! I train my EP clients here, the gym is always clean and the rest of the staff are always fantastic and professional.

Fantastic experience: Anytime fitness Casey brings the convenience of a commercial gym and the homeliness of a private gym together. The plus side: Every time you walk in the door you’re greeted with smiles across the board. Clean facilities are no easy feat in a commercial gym and yet Casey is almost always kept in pristine condition. The staff are personal, kind, supportive and entertaining; Matt is an excellent manager and extremely knowledgeable about the art of lifting, with passion and progress to prove it. Michaela is an ICN women’s athlete with a brilliant outlook on life, always bringing an electrifying energy to the gym. Rounding out the usual cast is Kyan and he is a beast of his own, with proven ability to grow and show incredible strength with an intimate knowledge of strength and bodybuilding. With a young roster of successful athletes who are personal and caring of all customers it’s no wonder that I would post this review with such high praise. However with all reviews there are down sides so let’s talk about them. Anytime fitness is a relatively small space and has very active regulars, this means that naturally some equipment is limited by space and availability, during peak hours at this gym sometimes it can be difficult to snag the specific equipment required to complete a workout. Additionally there is a lack of powerlifting facilities, which again, is expected in a small space but worth keeping in mind. Overall I would confidently rate Casey as a Five Star location for Anytime fitness, the pros far outweigh the cons in this list and the cons are only impactful through personal discretion. Love this space, love the staff. Definitely come in a check it out for yourself if you aren’t convinced. - Bailey W

Negative experience: I am just Trying to freeze my account due to health conditions. No one answering the call, messages or emails for a week. Matthew replied 3 days ago saying” we can freeze it for 3 months” and never heard anything back from him. I have been charged again today for their negligence. Tried to call gungahlin branch as well. They don’t give a f. What a greedy company ..

Fantastic experience: Lovely environment, staff is very nice and welcoming and overall great experience.

Fantastic experience: Love this Anytime! Good range of equipment, very friendly staff (I love being greeted with a smile and a wave), the layout makes it one of the easier gyms to move around when it's busy and it's so clean!

Negative experience: Average gym.,,has the basics to get bye.

Fantastic experience: Really nice environment to train in with lovely staff

Fantastic experience: Anytime fitness Casey is the BEST gym in Canberra! The equipment is always kept clean and the members are always friendly. The staff are some of the best and most helpful people in the service industry. The girl who signed me up was one of the kindest people I’ve ever met and she always makes me feel welcome whenever I come to train. Couldn’t recommend this gym enough.

Fantastic experience: really nice serves

Fantastic experience: Isabelle was really helpfully when coming to the gym ! Great customer service!

Fantastic experience: Isabelle is the best worker! Always a smile on that gorgeous face of hers!everyone needs to be like iz

Fantastic experience: The general vibe at anytime fitness Casey is just unbeatable, you feel so comfy working out and non-judgmental. Isabelle in particular always greets me at the door with a friendly smile and staff in general are always willing to help.

Fantastic experience: Excellent staff and very good equipments

Fantastic experience: Izzy and the team are great, lovely team, super cool would definitely recommend!

Fantastic experience: i love issy's work attitude, super friendly and helpful !!

Fantastic experience: This gym is welcoming, the staff are amazing and very supportive. The facility is not that big in comparison to others but still very cosy. Nice place to get done the routine after work

Fantastic experience: Great Staff Great management.. All staff are excellent

Fantastic experience: Friendly and approachable staff, clean and tidy. Good assortment of equipment. Highly recommended!

Fantastic experience: Amazing staff and great facilities!

Fantastic experience: great equipment and friendly staff, always keeping the place clean and very helpful when in need of help.

Fantastic experience: Five stars to the staff they are friendly and always approachable. Conveniently located and plenty of equipment to workout. Highly recommended

Fantastic experience: Very impressed with this gym, fantastic customer service, good music and clean space for all.

Fantastic experience: This gym has an awesome atmosphere, love training here. Super helpful and friendly team, especially Michaela and Maj who have assisted me numerous times, do recommend !

Fantastic experience: great club! super friendly staff and great facility!

Fantastic experience: The staff at Anytime in Casey are wonderful. They are always friendly and approachable, always say hello and are there to help me any time I have any questions or concerns. The gym has a great vibe and is always really clean and well presented. 10/10 would recommend

Fantastic experience: The gym has all the facilities/machines you could possibly want. Kind helpful, smiling and friendly staff, superb central location.

Fantastic experience: Best gym in town with friendly staff and good hygiene.

Fantastic experience: Such a nice gym, very clean and friendly staff

Fantastic experience: Very friendly staff, well kept and clean gym with everything you need for a full workout. Not crowded and just a great overall experience. Shout out to Michaela for being super friendly and always informing about new promotions and happy to help you with anything you need. :-)

Fantastic experience: Friendly and approachable staff, excellent facilities, very clean gym.

Fantastic experience: Great gym, helpful staff!

Fantastic experience: Awesome gym. Great staff & facilities

Fantastic experience: This place has amazing facilities, great, friendly and helpful staff couldn't recommend it enough for a local gym :)

Fantastic experience: Great gym, LOVE the team!

Fantastic experience: At over 80, I have joined a gym for the first time on medical advice. I am surprised how much I enjoy it.

Fantastic experience: Upon entering the gym, I interacted with Majd and Reuben who were absolutely charming and kind to me. They showed me what it means to be in a prosperous and welcoming environment where I could get jacked. Additionally, it is great to see hugely inspirational jacked staff members such as Reuben, it helps me a lot to stay motivated seeing him everyday. They are truly goats, and satvik is cool

Fantastic experience: amazing experience. staff is so friendly. would definitely recommend if your thinking of joining

Fantastic experience: Anytime fitness Casey is an amazing place, this gym has helped me gain so much confidence within myself, the staff are incredibly supportive and friendly with their chats and check ins, I recommend this gym to all my friends looking to start in their fitness journey

Fantastic experience: Love anytime fitness Casey gym.i have been coming in for last 3 years now . Friendly environment, great culture, are some of the key highlights of the gym . I would recommend everyone to join it .

Fantastic experience: Anytime fitness is the best gym to go to, it’s 24/h it is in many locations which makes it easier moving around, friendly staff, good equipment

Fantastic experience: Anytime fitness casey is the best gym, very clean and well maintained, all the staff members are very helpful. Dean is great man, friendly, supportive ,welcoming. Highly recommended this gym.

Fantastic experience: Anytime Fitness Casey is a remarkable, cozy and welcoming fitness facility with clean and tidy equipment. The club manager, Dean, has exceptional management skills and fosters a supportive and positive environment, creating a sense of community among members. I highly recommend this facility for anyone seeking a motivating workout experience.

Fantastic experience: Anytime casey is so good as the staff, Dean and Reuben, are very caring to their members. Great gym!

Fantastic experience: Great gym! Dean and Reuben are such a great staff member, they help everyone in the gym. I love Casey!

Fantastic experience: Manager Maj is a legend. Good gym. Pretty quiet when U come. Around 3-4 pm.

Fantastic experience: This gym is amazing, ever since I started training here 6 months ago I have had the best time at the gym and have made life long friends. The staff here make this gym super inclusive and are the best support!

Fantastic experience: The Staff at Anytime Fitness Casey are so kind and helpful. They answer all of my questions and concerns. The gym is always so clean and the members are very friendly.

Fantastic experience: Great environment. The staffs are really friendly and looks after you.

Fantastic experience: I had the best experience here. I felt so welcome by staff and club was great. Would highly recommend

Fantastic experience: Friendly staff, chilled environment to work out in

Negative experience: Don't Trust any member showing below, They are taking sign in different different documents and take your all Money They are adding more contract in cancellation like one more month you have to pay and all. Very disappoint. Go to the Club Lime which is suitable and give your more services than this. When you call AF for any inquiry they will just ignored it and cut the phone call. Don't expect anything from Anytime Fitness. The person talked to me was Mate in Casey.

Negative experience: Good local gym, easy parking, healthy grocery store nearby, friendly staff, clean bathrooms yadda yadda the usual. But for some reason, the people that go to this gym are the most unhygienic and uncourteous people I've ever seen. No one has a towel, no one wipes seats down and possibly the biggest gripe of them all, NO ONE RERACKS THE WEIGHTS. It's rule #1 of any gym! A friend of mine contacted the staff and was told "we can't control what members do outside of staffed hours" which is true, but Jesus guys come-on it's EMBARRASING that I have to spend the first 10-15mins of any gym session, walking around and re-racking and reordering the weights! My old gym used to watch cameras, find the repeat offenders of this sacrilegious crime, call them up asking them "politely" to re-rack weights. I bet after a few months of doing that, this issue would resolve itself. Although it's definitely a nice place and good location, I cannot recommend this gym with the current membership behaving so abhorrently. p.s. I've been going here on and off for 2 years, but consistently for the last 6 months. It's not a new issue, nor a fluke. It's systemic and infuriating.

Fantastic experience: This is one killer of a gym. Always clean and maintained. The staff are definitely the cherry on the cake.

Fantastic experience: I’ve been going to Af gyms for a while now but I visited the Casey Af today and had the best time! It is the perfect sized gym for people starting off their gym life or people who are pros. Also the staff is amazing! Would recommend :)

Fantastic experience: Af Casey is one of my favourite gyms to go to. The manager is incredibly friendly and helped me get more motivated. The gym is clean and nice and I love how it’s a quiet environment

Fantastic experience: Best staff, club is always clean and everyone is super friendly.

Fantastic experience: I love AF Casey the staff make me feel welcome and respected. There's no place I'd rather be then AF Casey.

Negative experience: As far as gyms go, this is fine - until you want to cease your membership. I contacted them about ending my membership, provided all the info required by my contract to do so. A month later they tell me I need to fill out a form, and that there's a 30 day notice period from when they get the form back. My contract explicitly states a form isn't mandatory and there's a 14 day notice period. No one from Casey or from head office will respond to my emails, or return my calls, and when i went in i was told it could only be dealt with via email. They're still taking money out of my account. Seems like the cliches about cancelling gym membership are true. So disappointing.

Positive experience: Recently joined the gym got signed up with Dean. He was friendly and able to answer any questions I had about the gym and the contract. Every time I approach him he is more then happy to help.

Fantastic experience: Great gym! Great community and friendly

Fantastic experience: Young employee named Salvik was excellent and really helpful. I was a bit unsure on the gym that would be right for me, but the decision became so much easier once we spoke.

Fantastic experience: Anytime fitness Casey has an awesome, friendly community vibe. The staff there are very welcoming and friendly. #Dean you rock! I joined about a year ago and was new to lifting. The people are so friendly and if you ask will give you advice. I also signed on with one of their Personal Trainer's (Harry) to learn the proper techniques and gain some confidence. Harry he has been fantastic and is always there to answer any questions, even outside of your PT sessions. If you’re thinking of getting a Personal Trainer, I highly recommend Harry.

Fantastic experience: Great gym, great facilities, Satvik and Dean are the best.

Fantastic experience: Can’t speak highly enough of Anytime fitness Casey and the amazing team they have! The staff are the best of the best, friendly, supportive and encouraging! Amazing atmosphere that makes it the best gym in Canberra by far!No matter where you are at with your fitness journey come down and check out Anytime Casey!

Fantastic experience: Dean and Satvik went out of their way to find a solution for me on short notice; a better solution than I was hoping for. Great service and a clean, well-appointed gym for daily use.

Negative experience: Not happy with this gym and I didn’t even go there! Went for 1 day in 2018 and they forced me to sign up. Now 4 years later I have debt collectors chasing me and I have called the store multiple times & no one helps. Would not recommend this gym to anyone. More like a cartel, once you’re in you can’t get out so be warned!!!!!

Fantastic experience: Great gym, great location and great staff and trainer

Fantastic experience: Honestly a great gym with an amazing community. The gym does seem a little small during peak times but it has everything you'd need. The staff is amazing and always helpful. Could use an upgrade to the space however.

Fantastic experience: Amazing gym, Satvik was super helpful and friendly.

Fantastic experience: Good gym, convenient, good staff

Fantastic experience: Anytime Fitness staff are great and super helpful. Great gym.

Fantastic experience: Such a good gym ! It has everything you need and the staff are so friendly. Highly recommend this amazing gym.

Fantastic experience: Great facility and very friendly staff, love this place. Keep up the good work.

Fantastic experience: Quality gym, good ppl, Satvik is a legend gave me some tips to start my fitness journey

Fantastic experience: 5 star customer service. Big ups to Satvik for helping me sign up to this place. He was very nice and professional when responding to my queries.

Fantastic experience: Satvik is an amazing employee. Extremely helpful and professional in his job. Would highly recommend this gym

Fantastic experience: Friendly atmosphere. Good well rounded equipment. Nice bloke at the reception. Try to avoid 5 pm to 7 pm though.

Fantastic experience: Satvik is the king of Casey!

Fantastic experience: They have a nice & clean facility & great customer service, especially from their team member satvik. 10/10 gym would recommend joining.

Fantastic experience: Fantastic gym with top of the line equipment. Staff are super knowledgeable and cater for your training and nutritional needs, ask for Satvik.

Fantastic experience: