Fitness First Canberra

Fantastic experience: I would highly recommend this gym! Lovely, helpful staff. The trainers are first class. The gym is modern, spacious and well equipped. Great atmosphere for working out. Workout options for all ages. Thanks Fitness First, Canberra City.

Negative experience: I really have to say this and please be aware for those who would like to join a membership with Fitness First! It is really worth mentioning that first of all, what ever they are trying to tell you the weekly membership prices is not the final prices. You’ll get charge every 8 weeks for whatever fees they will include that was not mention in the beginning when you sign up! The amount of dollar charged was not that much around $8-10 but truly this is ridiculous. They should have mention it in the beginning to let their customers aware of it. Second of all, if you ever change your direct debit card details or ever missed a direct debit payment it is such a pain in the ass, as there will be no notice of when they will charge try to charge it next time and if you happen to accidentally didn’t put enough money in your direct debit account and missed it the second time they try, they will charge you $10 each time it was failed with no grace period or whatsoever. Even if you try to call them and make a payment on the same day that it wasn’t successfully direct debit, you’ll still be charge $10 for failed payment. To be honest I really think Fitness First need to update their system, terms and conditions. Because now your $23 weekly membership could have become $25 or even $35 or sometimes even more than that if you average it down in a year! I was once suddenly got charged for $49 in one time without any breakdown or invoice in email to tell me what is that charges is for. I called them and ask to explain how come it has become that much and I got very disappointed as the answer I got was very unclear and I feel they mixed up the dates as well. As one time when I lost my wallet snd debit card, I update it, and the lady in the counter said it will be direct debited every Monday since I change it, normally it would be Thursday, but then suddenly they charge on Monday then somehow charge back on Thursday, then I dont know what happen there but I keep on getting charges for different amount that I didn’t know what’s that for. It is very disappointing and that is my call for red flags with gym direct debit without any invoice or explanation on email or text or even on your account. I decided to put an end on my membership after that incident and let go of the hard earn money they took from my bank at that time. And more than that the customer service will say different things every time you call! The self service website was great and clear but the phone customer service team you gotta be careful with this one. Make sure to always record or write down on a notes of what conversation you had with them! As they tend to give you false or unclear information, no details on email whatsoever. Once you are free from the 1 year locked membership contract, if you cancel, it will be two weeks notice which is totally understandable. But what is unacceptable is you’ll get charge on the last day without even being able to get access to the gym the week after your last payment. Normally you will pay first then they payment go valid towards the week after the payment. And they don’t tell you any shit about it. Avoid Fitness First at all cost! I use to love the brand but now I’m never going to return to this gym brand anymore. Much more better options and more clear information on other gym clubs. Anyway thanks Fitness First, your club was great but sorry your service and payment system is terrible.

Fantastic experience: I was not a gym person before I happened to win a non-transferable 12-month Fitness First membership as a door prize at a charity event in September 2023. My expectations were low since I'd had bad experiences at gyms in the past, but Fitness First Canberra (and Deakin) has well and truly converted me into a gym person. The club is clean and well serviced with convenient parking, but for me the most motivating thing about the club is the class instructors. They are so welcoming and encouraging, I never once felt too unfit to be there. I'm the fittest and strongest I've ever been and I actually look forward to going to the gym now. When my free 12-month membership expired last weekend I immediately signed up for a proper membership. Highly recommend.

Negative experience: Poor customer service and not helpful at the reception. Giving annoyed attitude when approached for basic questions. Might as well not have a reception staff and the phone number for help was also not manned and no one answered after listening through robotic scripts The gym is gradually becoming less well maintained. Equipment out of order and very dirty bathrooms. Group classes are limited and crowded.

Fantastic experience: I absolutely love the group classes at Fitness First in Canberra Centre , especially Les Mills, Body Pump, Body Attack, Body Combat and Yoga sessions. They also have reformer pilates in house which makes it so convenient and the classes are great too. The equipments and the environment is neat and clean as well which is fantastic. The staffs are friendly and amazing too! I've been traveling a long way to attend these classes for over two years now, and it's been more than worth it. The experience feels like a form of meditation for me, particularly after each class The instructors Jamie , Grace , Adam , Marie ,Jess are amazing and regularly change up the routines, which keeps things fresh and helps me stay motivated. The sad part is I might have to let go and move to another gym as the distance is a bit too much for me now. :(

Fantastic experience: Very satisfying all classes and people at the gym including staffs are so lovely. Would highly recommend!!

Fantastic experience: Awesome equipment and great vibe. Mix of all fitness and mobility levels makes for a safe and welcoming environment.

Fantastic experience: I love my Reformer pilates at Fitness first, its such a pleasent club and instructors are all great

Fantastic experience: I enjoy coming Pilates classes. Thank you so much to Jamie and Carolyn who such a great support 10/10 ❤️

Fantastic experience: Best Pilates reformer classes in Canberra. Great club with top of the line equipment and friendly staff. First club I go regularly...free 2 hour parking makes it easy to go.

Fantastic experience: Today, I visited the gym to try out some sessions since my boyfriend is a member. The staff were incredibly friendly and welcoming, despite me not being a member. They graciously allow visitors to come and experience the gym. My initial impression was that the gym is impeccably clean and the equipment is brand new. Also, they offer classes which is a bonus. Kudos to Fitness First for their excellent service!

Negative experience: If I want to rate the service of the gym, I will not get a score higher than zero. I am really sorry that I wasted my time and money with this gym.

Negative experience: Terrible gym, always packed when you want to use it. Partner had an accident in their class mid-year they still have not paid compensation, and just ignores email now. Not recommended to anyone just go to club lime.

Fantastic experience: Reasonably equipped chain gym under the Canberra Centre. Everything you need for a workout - plenty of racks, a few quality plate loaded, and some stack load machines. It is $25aud for day pass, which even by Australian standards is pricey, but the first session is free (which they honoured even though I was on in Canberra for a few days).

Negative experience: Once you sign the contract with FF, you are doomed. If you want to end it early, you need to pay more, which is fair enough.I was told by their staff that the contract will end automatically, no need to cancel after expired. But guess what, the contract will renew without noticing, keep deducting money until you actually come to the store and cancel it with 2 weeks noticing. CHECK YOUR BANK ACCOUNT!!!!not recommended!!!!

Fantastic experience: Best gym I've ever been to. The facilities are excellent, the equipment is up to date and everything works. Great atmosphere and great staff. As member of of Goodlife in Adelaide I recently had a 3 week trial while visiting family in Canberra thanks to the management and loved it. Really wish Fitness First was in Adelaide. Thanks guys

Fantastic experience: great equipment and awesome trainers, no regrets signing up.

Fantastic experience: Good place to get healthy and trim lose obesiety have weight under control

Positive experience: This gym in the heart of Canberra is a real gem. It's super clean and you can tell the staff really care about keeping things top-notch. The open space makes it easy to move around, so you never feel like you're on top of other people. Plus, it's in a mall, so you're just steps away from some great food and coffee spots for a post-workout treat. All in all, it's a fantastic place to break a sweat!

Fantastic experience: Amazing

Fantastic experience: The staff is incredibly friendly. The equipment is top-notch and well-maintained, making my workouts effective and enjoyable. The gym's cleanliness and hygiene standards are impeccable. Plus, the variety of classes and training options cater to all fitness levels.

Fantastic experience: Great instructors and facilities

Fantastic experience: Great gym! Only gym I’ve ever felt comfortable in.

Fantastic experience: I absolutely love Fitness First! It's more than just a gym; it's a wellness haven. The moment I walked through their doors, I was greeted by their friendly and knowledgeable staff who made me feel right at home. The gym is impeccably clean and well-maintained, which is crucial for me. The range of equipment and workout classes they offer is outstanding; I never get bored with my fitness routine. The community atmosphere at Fitness First is so motivating. Plus, their flexible membership options make it accessible for everyone. If you're looking for a gym that's not just about working out but also about overall well-being, Fitness First Canberra is the place to be!

Fantastic experience: Great club, great service.

Fantastic experience: They have the best and newest equipments in Canberra! Their group sessions are amazing as well!

Fantastic experience: Great gym in the city. Well equipped and it’s a short distance from public transportation that makes coming here so much easier

Fantastic experience: My gym when I am away from Sydney. Nice and clean with huge floor space and most of the equipment you will need. Shout out to Joey at the front desk that hooked me up with a towel.

Fantastic experience: The facility is located in the city centre and very convenient. Staff are really friendly and helpful. So many options for the exercise classes. The gym is really clean and huge areas.

Fantastic experience: Equipments are new well organised. Decent gym to be.

Fantastic experience: Best gym I ever joined. Kindest staffs and best equipments.

Fantastic experience: Been doing regular pilates sessions! Would recommend!

Fantastic experience: Great gym. Clean, everything you need plus a good vibe

Fantastic experience: First visit to FF Canberra and very impressed with the modern facilities, equipment and variety of classes on offer.

Fantastic experience: good machines, comfortable environment, always clean, all beautiful

Fantastic experience: Awesome gym :))

Fantastic experience: I love the fitnes first because it make me felt well and strong

Fantastic experience: Friendly staff and instructors, clean and well maintained gym equipments and facilities, and free parking for two hours.

Fantastic experience: Playground of everything, good vibes!

Fantastic experience: Friendly, helpful staff. Equipment is modern & the gym is always clean.

Fantastic experience: Great atmosphere. Not overwhelming. Friendly staff alway on hand to help. Amenities clean and plentiful. If still unsure get a visitors pass - you will not be dissapointed!

Positive experience: Fitness first is a Great Environment

Fantastic experience: I love gii o gn to fitness first, awesome Pilates class and friendly staff.

Fantastic experience: Excellent fitness instructors - My go-to place for a RPM/Body Attack class!

Fantastic experience: Great, clean facility with excellent staff always making you feel welcome after a long day at work!

Fantastic experience: 2-hour free parking, spick and span equipments, friendly and helpful staff, and warm sense of community. I couldn't think of any other gym better than this one in Canberra!

Fantastic experience: Great gym with plenty of space and great equipment

Positive experience: Well equipped one stop gym in the heart of city center. Changing room and sauna are always clean and never busy

Fantastic experience: It’s a great gym, very effective and friendly staff. The ambience is very pleasant and modern. I would highly recommend!

Fantastic experience: Accessible location, excellent facilities

Fantastic experience: Great gym lovely staff!!

Fantastic experience: Really good equipment, plenty of space and super friendly staff:)

Fantastic experience: Awesome place, excellent staff

Fantastic experience: Love the facility here, spacious and clean! Friendly and helpful staff, with lots of equipment and different classes for you to join!

Fantastic experience: Was a member for a while, never disappointed! Love the equipment and staff. Shoutout to Joey and Luciana

Fantastic experience: Great gym. Feel like I can escape the world and just focus on exercise. Excellent instructors for rpm and body balance classes, and good weights room.

Fantastic experience: Great gym facilities and very friendly staff. Special mention to Joey and Luciana.

Fantastic experience: Great gym and new equipment. I enjoy doing the reformer Pilates. The staff are friendly and helpful!

Fantastic experience: This is an excellent gym with a wide range of facilities and training lessons. Staff are welcoming and helpful. Environment is clean and tidy. There is plenty of open space, which is different from other packed gyms.

Fantastic experience: Immensely great value for the quality of the equipment and especially the staff. I came from a boutique gym program which catered to a smaller crowd daily, and my biggest worry coming here was the state of the facility and the amount of people. Despite these fears, I’ve found the membership here incredibly flexible and welcoming; people are flex when it comes to swapping out; and the facility is maintained pristinely bar a few occasional out of orders whilst they be maintained (which don’t affect the variety). I have managed to use or see a couple of other FF facilities, and this one (probably due to its relatively young age) is ahead of the rest so far.

Fantastic experience: New equipment, large space and awesome training vibe.

Fantastic experience: Great place to train! The staff are very friendly and professional and the equipment is excellent… My PT Sam I couldn’t recommend more!!

Fantastic experience: Besides the gym it self being fully equipped, tidy, and clean, Anna B and Krisztina make Pilates a whole lot more enjoyable. Although it is a class, they give individual instructions when needed. Highly recommend.

Fantastic experience: The best gym I've ever tried, have amazing fitness classes and coaches as well

Fantastic experience: Great Staff and Great Pilates

Fantastic experience: I've been a member of Fitness First Canberra for 2years now and I'm really happy with it. The gym is never too busy, even during peak hours, so I can always find a machine or weight to use. The gym also has good size change room and infrared sauna. Not too busy, Lots of equipment to choose even peak hours, Friendly and helpful staff, and Clean and well-maintained facilities and equipment.

Fantastic experience: Really modern, clean, friendly staff and an overall great atmosphere to workout!

Fantastic experience: Great facilities, plenty of space and friendly staff!

Fantastic experience: I have been a member of the Fitness First Civic club for many years. Personally, it has been nothing shy of good experiences. From the helpful & welcoming staff at reception, diverse group fitness classes that match my lunchtime schedule with energetic & encouraging instructors, and clean & well-maintainted facilities. I always appreciate when I see, or someone else spots my, familiar Fitness First backpack whilst waiting for the tram, sharing and that unspoken dedication to a healthy mind and body.

Fantastic experience: Amazing gym, I been a member for the last 2 years the staff is great and the great installations always clean and tidy.

Fantastic experience: Hellooo ☺️I want to give my best score to the gym. I've been with them for two years and they always want the clients to be very happy. The attention of the manager and the staff are always very attentive. I love fitness first forever ️‍♀️

Fantastic experience: I’ve been a member here for five years. The staff members are friendly and the equipments were just changed last year and they are fairly new. Excellent experiences to be here.

Fantastic experience: Great facilities for all types of fitness, clean, new equipment, great value, no more freezing in winter or melting in summer with the air conditioning and great friendly staff.

Fantastic experience: The Canberra Centre Fitness First is fantastic. Great amenities, equipment, and 24h makes it easy to fit in a workout when you can.

Fantastic experience: Been here 3 years! Excellent staff and vibes. Truly awesome equipment and amenities!

Fantastic experience: Always good here- Staff and facilities are just first class. Would highly recommend to friends and family.

Fantastic experience: Probably the nicest FF passport gym ever, nice facility, clean, and friendly staff

Fantastic experience: Very nice with kind staff.I sm really happy with this gym. I like to contuniue my membership with. I recommended to every one.

Fantastic experience: It was a great experience working with fitness first

Fantastic experience: I’ve recently joined gym, I love good environment and free parking.

Fantastic experience: Great gym tucked conveniently under Coles in the Canberra Centre. I joined for the reformer Pilates classes, and I pay less per week at Fitness First for unlimited classes than one class in some of the studios in Braddon.

Fantastic experience: After visiting as trial, staffs are so helpful and convenient location at the heart of Canberra.

Fantastic experience: First time trying here , so convenient and staff is so nice and very helpful

Fantastic experience: Great gym, all the staff are lovely

Fantastic experience: Good one

Fantastic experience: Love the gym. Great vibe friendly staff great equipment!

Fantastic experience: Feel like I'm a team member.. great staff and safe , friendly atmosphere .

Fantastic experience: Fitness first has amazing facilities and I haven’t regretted coming here - so many activities!

Fantastic experience: Great gym, big space, great team

Fantastic experience: Mikey Smith smells sooo much

Fantastic experience: Very helpful staff - great classes - near new equipment and all vey clean. Not like the other place I went to!

Fantastic experience: Love the classes here. Always a fun atmosphere ☺️

Fantastic experience: A great gym with plenty of equipment and really enthusiastic trainers.

Fantastic experience: The best gym in Canberra! Very clean and lots of effective exercise instruments

Fantastic experience: Great place to workout!! I love it.

Fantastic experience: Mikey Smith stinks x

Fantastic experience: Fantastic gym fanstastiv staff great price!

Fantastic experience: I like going to this gym because: - it’s convenient: I can park for free for 2 hours and no reason for not coming because of weather conditions - great group classes : the timing is great after work and they have good trainers. My favourite is Marie who teaches pump on Fridays - friendly staff - Joel is the best! Always so friendly & happy - clean facilities - varieties of gym equipment - sauna - it offers after hours access

Negative experience: See productreview for more appropriate rating and I found they are abrasive / rude when you want to pause membership.

Positive experience: Convenient location, lots of space, lots of classes, lots of equipment and friendly people. I really enjoy being a member of this gym.