Information about Surge Fitness 247 Clarkson
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Our comment from FitFit Australia about Surge Fitness 247 Clarkson:
Surge Fitness 247 Clarkson located in Yanchep, Australia, offers a vibrant and friendly atmosphere. Members appreciate the warm and welcoming staff, who always greet you with a smile, making each visit enjoyable. The gym features modern and well-maintained equipment, with a great variety of machines that cater to different fitness goals.
One of the standout features is the extensive range of group fitness classes available throughout the week, as well as personal training options that are both effective and motivational. The facility is open 24/7, providing unmatched convenience for all schedules.
Members frequently highlight the cleanliness of the gym, including the showers and changing rooms, as well as the well-run creche services that enhance the overall experience for parents.
However, some users have pointed out areas for improvement, particularly regarding communication and customer service when it comes to cancellation policies and membership issues, which have caused frustration for a few members. Some complaints about attitudinal issues and waiting times have also been noted.
Despite these concerns, many members continue to express their satisfaction with the facilities, equipment, and the positive community atmosphere cultivated by both staff and fellow gym-goers, making Surge Fitness Clarkson a popular choice for fitness enthusiasts.
Services, Machines and Guided Classes
Surge Fitness 247 Clarkson: Opinions
Negative experience: My dad passed away last Tuesday, and when we contacted the gym to cancel his membership, we were told there would still be a $50 cancellation fee. This response was incredibly upsetting, especially considering my dad had been a loyal member of that gym for the past ten years. While I understand that businesses have policies in place, this wasn’t a situation where my dad simply decided to leave the gym or switch to another one—he passed away. The lack of respect and compassion in their email response was deeply hurtful. By contrast, other companies we reached out to—who also had cancellation fees, offered their condolences and waived the fees without hesitation. The experience with this gym felt cold and insensitive during an already difficult time.
Hi Jenna-Mae, we are terribly sorry to hear of your loss. Please email our Member Assist team at [email protected] for assistance with this. We can provide help for your situation
Negative experience: Stay away!!! Impossible to cancel your membership!!! I sent an email on the 1st of December 2024 giving my 30 days notice to cancel my membership. It is now the 17th of December 2024 and I had still not received ANY confirmation my membership has been cancelled. I sent a follow up email on the 9th of December, 14th of December and today… STILL NO RESPONSE. I have had to resort to writing a review in hopes of receiving some sort of response to my emails. If a response isn’t received by close of business today I will unfortunately need to take it further as I am getting no where. Please learn from my mistake and go elsewhere. The lack of communication and acknowledgement is ridiculously unprofessional and unacceptable.
Negative experience: After joining the gym in June I had injuries then became unwell and had to suspend my membership several times due to health reasons. I now want to get on my rehab journey which will be slow doing PT which I had booked. But they as have me locked into reformer Pilates which I cannot do at the moment they are refusing to let me change my membership for what my needs are now they want me to pay $700+ to pay it out. They have no compassion and it’s all about revenue. Terrible customer service. Not the surge I used to love.
Fantastic experience: I joined Surge a little over a year ago and have nothing to complain about. I’ve been a member at 2 other gyms before Surge and I have to say that even though Surge is a little more expensive than other options, you get what you pay for at Surge as the equipment is regularly updated, the app is user friendly, the gym itself is big and clean, you also get a sauna and there are code lockers for you to put your stuff in (I am a bit hesitant to use them outside of staffed hours though, just in case). The reception staff at Clarkson never fail to say hello and goodbye, and if you’re regular, they get to know you. The PT staff also genuinely want what’s best for you. I have 5 weeks away coming up and Surge gives me the option to suspend my membership over that 5 weeks so I’m not paying for it. Overall, very happy with Surge Fitness.
Negative experience: Very disappointed with the customer service, couldn’t do enough for you when you sign up but completely give you the run around & lie to you when you wanna cancel your membership. Would never join a gym again after this.
Hi Liam thank you for your feedback i have looked into your account and have seen that back in May you were told that your freeze had been actioned but i see that the next 2 payments were taken when they shouldnt have been we did take this into account when you gave the 30 day notice i can see how you have been annoyed by this and we do apologize that this has happened we would like to thank you for your time with us. Surge Management.
Negative experience: Gym is fine. Paying 38 bucks aweek for 11mths. Signed 12 mth contract. Was subpose to do pilates . Can't use it as its allways booked out. Have to book week ahead. Not nomal!
Hi Beau the reason we do a booking system is so members don't just turn up and not be able to get into the class if already full. The booking system elevates this unfortunately sometimes members don't turn up and don't cancel their booking in time to allow others to have the spot ,this is why we brought in the fee system to stop people booking in a number of classes ahead of time and not showing up. We would like to Thank you for your feedback we do rely on members feedback so we can improve on what we do. Regards Management.
Fantastic experience: The ladies at the crèche are absolutely beautiful! I’ve been a member for years and I love this gym
Hi Jasmine we are glad you love the gym and the creche team we appreciate you being a member for years and hopefully for years to come i will be sure to pass on your kind words to the lovely creche ladies.
Fantastic experience: Just would like to say the whole team always makes an effort to say hello… how’s your day .. enjoy your sesh .. especially Sophie ! Top team! .. and appreciated , keep it up Jamie
Hi Jamie Thank you for the 5-star feedback we are very pleased that you are happy with the service of our friendly staff .We do pride ourselves on making a difference and making sure all of our members feel welcomed and have a great experience i will be sure to pass onto Sophie and the rest of the staff.
Positive experience: Love the gym however attitudes can be an issue it seems. I see the owner has commented frequently and wouldn’t mind having a chat about it to see if the issue can be resolved. Thanks
Hi Turric Thanks for your feedback more than happy to have a chat to see how we can assist i will try calling you today . Regards Kevin Club Manager.
Negative experience: Nice gym overall. So disappointed when I wanted to just “SHOW” a friend the inside of the gym and was refused even just a “peak”without paying a $20 fee or going through the introduction process when it would of taken 2 mins for a walk around. Was just pathetic and money hungry gym. Not once was I rude was just asking the right questions but it’s clear the staff don’t really know what there doing and confused on what I was asking. I didn’t ask to train her. I wanted to SHOW THE GYM.. It’s just a shame I can’t even walk my friend through trying to bring you new customers. You can’t throw prices in peoples face to join a gym if they haven’t even had a look inside especially if I’m a frequent customer and pay.
Hi Dani Sorry to hear you weren't happy on your visit today, we don't charge people to have a look at our gyms my understanding is that you wanted to take your friend through to train at first which we do offer a guest pass for first time visitors there is a process we need to follow when people come into the club for the first time this is why the staff member asked to go through some quick questions before taking you through which you would of experienced yourself when you first became a member . Its a bit unfair to be so rude to a member of my staff for just doing her job.
Fantastic experience: I had a few issues with transferring from one club to another and Kevin the club manager at Clarkson was amazing. He was extremely helpful and professional and sorted everything out straight away. Great customer service!
Hi Danique we are happy that we were able to assist you and that you had a great service at Clarkson thank you for taking the time to give us some positive feedback its much appreciated. Regards Surge Management Team.
Negative experience: Gym and equipment is fine but its overpriced as hell. Their staff only care about profits. Their high and mighty attitude left a sour taste in my mouth and i am glad i left. Revo is better. Quality of equipment-wise and value-wise and atmosphere wise. Surge gets 1 star for what its worth.
Hi Ichigo i would like to of had a chat with you regarding your review but we can't see you ever being a member.
Negative experience: Terrible customer service and over priced
Negative experience: Extremely dissatisfied with customer service of staff at this gym. Someone had stolen my tag from the pigeon hole whilst I was working out. I asked staff to look at the cameras to see who had taken it. Staff told me that she couldn’t see anyone that took it, implying that I had made it up and made me pay for a new tag. I don’t feel valued nor respected as a customer, and would not recommend this gym to anyone
Hi, Jasmyn, sorry to hear that someone stole your access card from the pigeonholes we put lanyards on the membership cards so people can wear these whiles training to avoid people just putting their cards in the pigeonholes and taking the wrong cards my staff did look at the cctv and couldn't pinpoint any individual as we state in the terms of your membership we don't take responsibility for lost or stolen property we encourage people to use our lockers instead of the pigeonholes .You would only have needed to pay for a new card if you wanted to use the club outside of staffed hours, i am more than happy to chat with you regarding your experience and find out why you actually felt you weren't valued or respected from a staff member who did look at the cctv for you to see if she was able to find the person who took your card i am not sure what else we could of done for you other than you wanting a free replacement card it is a shame people review our service harsh on things that weren't in our control. Regards Surge Management.
Negative experience: not happy bit of con, personally so pushy to sign up to PT,join offer 3 freePT they rip off on last one.
Hi Clinton thanks for the feedback I am a little confused as to why you are mentioning this now when you joined up over 3 years ago i have noticed that you cancelled your membership last month. As for the 3 sessions they are 3x 30 min sessions which the first 2 are back-to-back and goes for 1 hr so you are left with one more 30 min session maybe this is where you are getting confused with not having 3 if you could make contact with me at the club i would love to get your feedback on how you believe we can improve. Regards Kevin Club manager.
Fantastic experience: Friendly staff and creche team. Great variety of group fitness classes.
Hi Marian Thanks for the 5 star rating we are glad you are enjoying the club. Surge Management.
Positive experience: Gym equipment is good, and plenty of room Although was lied to by the staff about waving my joining fee if i my left my previous gym and came in and join that day, only for them to charge me once arriving
Hi Reece looking at your account i cant see you ever have been charged a joining fee looking at your membership you have been a member with us since sept 2021 not sure why you are mentioning this now nearly 18 months after joining. If you would like to contact us at the club we would be more than happy to assist you where we can. Regards Surge Management.
Fantastic experience: Great facilities and very friendly staff. The creche is a lifesaver.
Hi Kelly thanks for the 5 stars we happy you are enjoying our club and the creche.
Positive experience: I just joined this gym and looks great so far. Plenty of space and like the app as it tells you how busy it is. Lots of pinloaded machines but limited free floor space. Bathrooms look great with showers and a sauna. There is also a women only part if needed.
Hi Scott thanks for the 4 stars we are happy you are enjoying the club hopefully we can get a 5 star next time.
Fantastic experience: Great gym, friendly staff who know you by name, and even put my financial needs first when I needed to pull out
Thanks for the 5 stars Luke we are glad you are liking our gym and staff.
Fantastic experience: Surge Clarkson has clean facilities with lots of equipment , super friendly and helpful staff, great sense of community between the members and all the personal trainers. I highly recommend the gym to anyone.
Hi Joe Thank you for your kind words and we are glad you are enjoying our club i will be sure to pass on your feedback to our staff and trainers and let our cleaner know .
Fantastic experience: What makes Surge Fitness awesome: - 24/7 access - Plenty of space for warm-ups - Plenty of machines so you can spend your time training, not waiting
Hi William thank you for your review its much appreciated . We are glad you are enjoying your time at our club.
Fantastic experience: Well equipped gym with friendly staff.
Hi James thank you for your review i will make sure we let them know of your feedback.
Fantastic experience: I love it... club fiesta was great. Mmm could someone please fix the time on all clocks there please
Hi Nathalia we are glad you are loving the club and club fiesta and thank you for the heads up on the clocks they have been updated.
Fantastic experience: I have been a member of Surge for years. Their classes are fantastic with great instructors. They are open 24 7 which I love. Definitely recommend Surge !
Fantastic experience: GREAT CUSTOMER SERVICE!!! ADAM joined us up this evening and was friendly, warm, welcoming and quite humorous.
Hi Shay Adam has just recently joined us and we are delighted to have him on our staffing team one of our core values is care Its good to hear that staff are delivering a great service . Thank you for your feedback its much appreciated i will make sure Adam receives your review.
Fantastic experience: Just had their change rooms renovated and they are unreal. Massive floor with plenty of machine and benches. Depending on if you go during peak hours then it's a little busier but other then that you never really have to wait for a machine or bench, been my local for years.
Hi Tyler Thank you for your feedback we are glad you like the change room renovations we have more club upgrades coming soon.
Negative experience: Surge Fitness Clarkson has poor customer service, they failed to tell me about a missing payment which led to an unpaid fee that I had no idea about. They also failed to tell me about the 30 day cancellation policy when I signed up, when I went in to cancel my membership all they did was get me to fill out a few details, they told me it would be processed n a few days and I received no email letting me know that my membership was cancelled, I then called and enquired and found out they hadn't even put it through on their system. I called to pay my overdue fee which don't even know why because payment had been taken out for those weeks, I was trying to ask the receptionist questions but she kept trying to hang up on me.
Hi Robert Thank you for taking the time to give us your feedback. The 30 day notice period on membership cancellations is standard across most of the fitness industry with some gyms requiring 3 months notice when they are out of term. Our 30 day notice is on all of all contracts which members have to agree with by signing the contract that they agree to our terms and conditions. I would be more than happy to try and resolve your concerns . You can contact me on 94085659 or [email protected]. Club Manager.
Fantastic experience: Great staff and equipment. Clean locker room too
Fantastic experience: Love it. Always clean, heaps of options and the creche ladies are amazing!!! Love the woman's only area to!
Fantastic experience: Staff very helpful. Great prices and value. The gym has everything you need to lose weight, gain muscle, work on fitness and a special private area for females to workout. The sauna, toilet, showers and lockers are very clean and hand sanitizers and sprays are conveniently placed around the whole gym.
Thank you for your feedback we are glad you love our gym and staff we hope you achieve all your fitness goals you have set for yourself.
Positive experience: Love the equipment. Love the staff. Bit out of my price range but I mean it's one hell of a good gym ngl.
Fantastic experience: Great trainers, amazing group fitness classes and an easy going atmosphere. Feel really comfortable and have meet some really great new friends. Easy access and plenty of privacy. Thank you!
Fantastic experience: Best gym I've ever joined. Very friendly reception staff and the instructors are amazing
Fantastic experience: I have been coming to the gym for the last 5 months and I love it. I enjoy all the classes especially Body Combat and Body Pump. Thanks Surge Clarkson for making it a great place to train.
Fantastic experience: A gym that has all the equipment you need for any fitness goal!!! If you are aiming to just improve your health, lose some kilos or get strong, this gym will get the job done. Full of knowledgeable personal trainers and polite and respectful staff, this is a place you can feel safe and confident in, knowing you will always be cared for :)
Fantastic experience: The variety of classes provides constant engagement and motivates you towards your goals, thus eliminating staleness that often happens with training. The coaches are tremendous- always creating a fun and engaging atmosphere in the group classes which pushes you beyond your limits. It’s a great way to start and end your day and smash out your goals. Thanks surge family!
Positive experience: Lovely clean and friendly gym. Great classes and instructors.
Fantastic experience: Easy going gym, great atmosphere and they have a childcare services
Positive experience: I put three stars because as a member, i think surge could use with some new equipment. It’s not great working out with resources that aren’t working nor slightly ruined, otherwise really do love the gym
Fantastic experience: Met Cherie yesterday and had a great session with her, seen the gym and what it offers. Signed up with Zach today and was completely done with in 10 Minutes. No pushy sales pitches or anything. A great experience and very simple :)
Fantastic experience: I spoke with Andrew about joining the club and honestly can say that he really shows passion for his role and has outstanding communication skills. He definitely knows how to make customers feel welcomed and that is very important to have. Hope Andrew gets praised for his efforts and his friendliness.
Positive experience: I've been at this Gym for all most 3 weeks not a bad gym for the equipment and sauna room in the change rooms but the environment inside feels a bit off like a wolf's den and I'm a sheep waltzing in clueless and alot of people who also train there complain non stop over silly small things to do what ever they can do to turn on you and get you kicked out of the gym . My opinion of training at this type of gym would only be best in a short term to get the knowledge from the personal trainers and experience with the equipment , or exit soon as possible and find a better gym for what your paying for .
Negative experience: I am astounded at the number of positive reviews for this gym. It is because of these that I once again agreed to join a gym. Sadly my experience has not been remotely nearly as positive. Is it that we, who see the real, not so glossy side, walk away from reality and do not take the time to post so that the other side is not heard? I am taking the time to post so that others can make a more informed decision before joining Surge Gym Clarkson. I joined in good faith—the salesperson, the same one who promised that there would never be a lock-in contract, booked a personal training session five days later, explaining that everyone was busy. I arrived for the session fifteen minutes early. I was showing professional respectfulness and courtesy. I was greeted and told to warm up, and the person will be with me shortly. Forty-five minutes later and thirty minutes after the personal trainer was scheduled to arrive, I still sat on the exercise bike waiting. I decided that something was amiss. Has the trainer gone to the wrong person? Am I invisible? I go to the front desk to enquire. The personal trainer is away. Sick? Flight back was delayed, etc.? They will call me shortly. This was Monday. By Friday, I hadn't received a call. The salesperson called to follow up. Hope? I thought. I received a vague explanation and an apology with the offer of more personal training sessions and a rebook. Okay, take two. The next session was with a new guy. Of the 60 minute session, he spent 40 minutes trying to sell me $450 worth of personal training sessions and encouraging me to sign up for them with him. In this time, I managed to say that I am interested in building my core body strength and use free weights and machines for my upper body strength. I stressed that my knees are a concern, and I did not want to pressure or stress them and asked to work around them. When we finally got to the 'personal trainer workout', he asked me to do walking lunges, squats, leg presses and leg curls. Am I completely invisible? A nothing, not, heard…? There were only five exercises in the reporter. He did not walk me through weight machines, show me a workout for core body or upper body tone/strength, or leave me with an exercise regime that I could take away and use as a basis for my membership workout. At the end of the hour, I said thank you and that I wanted to do some more training, he said that I couldn't and needed to do a 'warm down' now. I was left entirely unmotivated, and though I've tried to use the gym since, I haven't felt welcome, at home or motivated. What's more devastating is that after three months of reflection, I've asked to cancel my member ship and given the one-month notice, which was what I was told was necessary to cancel. This is the problem, at this point, even though they acknowledged that I was not given the service as described I was informed that I would need to keep paying for six months. My contract has no specified time on the written document which is what the salesman told me when joining. I have sought advice from the ACCC who have registered this complaint, and they have advised me that The Australian Consumer Law provides consumers with the right to truthful and accurate representations when buying a product or service. This means that businesses must not mislead you with statements that are incorrect or likely to give you the wrong impression. This rule applies to information that a business provides you in any medium, including when talking to a sales representative, on packaging, in online shopping forums or social media. The Australian Consumer Law also allows you to cancel a contract without penalty if: • the seller misrepresented the products, services, terms or conditions • a service does not meet a consumer guarantee
Hi Gabriele As we have said before in our early discussions when you first joined we were sorry of your initial bad experience with one of trainers when you started. We took this up with the trainer and did some further training with them on the delivery of our complimentary member journey. We thought this issue had been resolved some months ago as after this you asked to be changed from a 6 month membership to a 12 month one so you could reduce the weekly cost which we have signed by you. You mentioned above the original membership agreement didn't have a specific time on it I have checked what was sent and it clearly states 6 months which you would of received when starting . As you had a bad experience we agreed to allow you to only fulfil the original 6 months . Once again we are sorry you are still unhappy and I am more than happy to supply the ACCC with all the membership agreements. Regards Kevin Surge fitness Club manager
Positive experience: Great range of classes and good value for money
Fantastic experience: Top Gym good prices
Fantastic experience: Awesome equipment and set up! Wonderful Gym
Fantastic experience: Surge Clarkson...my gym! If you’re looking for the gym to go to, go to surge! In my opinion it’s the best gym by far when compared to the rest. Everyone, from the top of the ladder namely Liam and Paul, right down to the members are the most fantastic bunch of people that a person could hope for. We must not however forget the middle men and ladies who are responsible for keeping surge in running order and whose efforts make surge the very best! I myself have in the past and currently still am receiving the best professional advice and help that I possibly could especially seeing as I only have 1 leg! The managers, personal trainers and receptionists and all personnel all the way to the cleaning staff are all exceptionally wonderful people. My gym is a happy gym! I will never ever leave if I can help it. I recently moved further away and that has not even stopped me from returning to my gym! So ladies and gents, if you want to utilise a good gym, Surge is the way to go... you won’t be disappointed! Make sure you see Zac at reception for a free pass
Positive experience: The equipment was very good quality, PTs and the service was good. The gym equipments has the start middle/ high range you can choose for every machine can changes the angles. That was cool that not alot of gyms have. They could do with fixing up the water fountain or installing another one. Apart from that. Clarkson and Wanneroo are very good. Cheers guys
Fantastic experience: Surge Clarkson is my second home sometimes I feel like it’s my first home the gym it self is great no matter what day or time you are in there you will always manage to speak or see someone that will motivate you to shift your a.ss into gear. I have been lucky enough to build some really good friendships and muscle at this gym whilst loosing body fat and stresses. All staff members at surge are great. The personal trainers and knowledgeable, friendly and motivating, the ladies at the crèche are fantastic, group fitness instructors are very enthusiastic, friendly and always full of energy ready to get everyone up and moving. The ladies and guys at front desk are always welcoming and learn your name very quickly. The gym is very clean and has a sauna . I will easily say that surge deserves more then five stars ⭐️. THANK YOU FOR ALL YOUR HARD WORK.
Fantastic experience: Over 9 years as a member with Surge Clarkson. Great facility offering a great range of equipment, a wide variety of group fitness classes including SCONNECT classes, backed my Myzone technology. Warm friendly staff including well experienced instructors and personal trainers. Really love the sauna, cycle and women studios. Highy recommend this gym to anyone and be a part of this amazing community.
Fantastic experience: Surge Fitness Clarkson is a great gym with exceptional facilities and a very friendly and welcoming team of trainers. The trainers are knowledgeable, helpful and run a large variety of group fitness classes. Would highly recommend Surge Clarkson.
Fantastic experience: Friendly staff, fantastic equipment and very knowledgeable PT's.
Fantastic experience: Surge Clarkson is the best! The staff are welcoming and are very sincere in helping to achieve your fitness goals. Its a gym for all ages with first class facilities and equipment. Very friendly wtih good vibes! Highly recommend!
Fantastic experience: Ever since joining surge I have felt like I have been apart of a family. All of the PTs are absolute legends and their knowledge far exceeds my expectations. The admin team are always super friendly and welcoming. The gym itself what can I say. The equipment is awesome with their strive machines allowing 3 types of weight distribution and there is always plenty of benches or areas to do free weights. I don't attend the classes but I always see them going off throughout the day packed out and pumping. I have made friends with other gym goers as chatting to people is also easy here. I started off not knowing if I would enjoy it but now I can safely say it is my most favourite part to my day. Highly recommended for new comers and seasoned trainers.
Fantastic experience: Surge was instrumental in getting me back on track with my fitness and health goals. The staff were friendly and professional and the equipment was great and easy to use. It was easy to get help if I wasn't sure what to do. I also had the help of Personal Trainer Jakeb Byfield who was so patient and kind and extremely informative. Thoroughly recommend.
Fantastic experience: Awesome facility to train Great range of equipment Clean facility and very welcoming
Fantastic experience: From the moment you walk in you can tell that Surge Clarkson is not your average gym. The vibe in the gym is like no other. The team are incredibly welcoming and friendly and will always greet you with a warm smile and a hello. The personal trainers are incredibly knowledgeable, friendly and inviting and always willing to go out of their way to help you. The facilities are exceptional and the group fitness timetable is filled with a huge variety of classes and caters for people of all work schedules. This gym is truly filled with a team of people who are passionate about helping their members achieve their goals and creating a friendly, supportive and motivating culture. Highly recommend this facility to anyone, no matter where you are on your fitness journey.
Fantastic experience: I am an Author of the well-known Survivor story- In the blink of an eye-Reborn (Petercoghlan.com) I just had to review this awesome place, its my Gym but I've seen many on my Rehabilitation road from coma. What makes me choose Surge Clarkson was the quality machines called STRIVE. STRIVE EQUIPMENT allowed me to have a fighting chance at life again, I did need afew sessions with their personal trainers to understand just how to get the best out of these machines, then I was off! Clean, friendly awesome place, and I have been a member for many years, if you find yourself on a rehabilitation road or suffered a stroke 'Surge Clarkson can help you achieve your goals' , Thankyou Surge Clarkson staff for your support in rebuilding my life over the years ♂️
Fantastic experience: While going to Surge at Clarkson, I was able to work out in a professional environment with also a section only for women to train in. It was an excellent facility with modern equipment. I’d like to personally thank Jakeb for being my PT and being respectful and catering to my training needs. I highly recommend Surge and Jakeb and applaud him for his hard work during COVID
Fantastic experience: I couldn't be happier training at Surge and couldn't recommend the gym high enough! The fitness club has everything you could want and need from a ladies only section to saunas! The trainers are nothing but enthusiastic and helpful. They go above and beyond to assist in whatever you may need. I've trained at a number of gyms and I've never felt as comfortable or confident as I do at Surge! Would recommend this gym ten times over! Thank you Surge for being as inviting and professional as you have been in helping me achieve my fitness goals.
Fantastic experience: You can feel the vibe at Surge Clarkson as soon as you walk in which isn't surprising given how friendly and welcoming all the staff are! Had the feeling that every person there, was wanting to help and watching people walk out of the gym they seemed to have a spring in their step which indicates to me that they felt like they had accomplished what they had gone there for! Can't recommend highly enough - best gym I have ever attended 100%
Fantastic experience: Whilst attending Surge at Clarkson I enjoyed not only the opportunity to train in an excellent facility but also be treated very professionally by all the staff that helped me. I thoroughly recommend Surge.
Fantastic experience: Friendly staff, great value and welcoming environment ! Lots of equipment to use and close to home
Fantastic experience: Excellent gym I recommend it.
Fantastic experience: Andrew made the sign up process extremely easy and he was very helpful and was an amazing sales person! The gym is huge and has a wide variety of equipment, great changing rooms & sauna and even a ladies only workout room. Surge is definitely one of the better gyms in the northern suburbs.
Hi Taylor. Thank you for rating us. We ensure to give the best experience with our clients. We are looking forward to your next visit to our fitness gym in Surge Fitness Clarkson.
Fantastic experience: An excellent Gym, with a large gym floor, a new cycle studio with amazing Virtual riding sessions when a live class is not running. A large studio for group fitness classes and a separate ladies only gym. PT sessions available at additional cost. Change room facilities are excellent, with secure lockers, clean showers and sauna as well. Friendly staff at front reception, who always welcome and acknowledge you on entry and exit. Surge Fitness caters for everyone and is open 24/7.
Hi Michael. Thank you for rating us. We ensure to give the best experience with our clients. We hope to see you again in our next fitness classes at Surge Fitness Clarkson.
Fantastic experience: Very welcoming gym with so many classes to choose from.
Hi Emma. Thank you for rating us. We offer various fitness classes to cater to every need of our clients. Get a gym membership and enjoy exclusive offers. See you again at Surge Fitness Clarkson.
Fantastic experience: Ladies have a private workout room it's excellent
Hi Elizabeth. Thank you for rating us. Come again and join our fitness gym membership to enjoy exclusive offers. We hope to see you in our next fitness classes at Surge Fitness Clarkson.
Fantastic experience: My wife and I joined Surge Fitness at Clarkson 1 month ago. Andrew gave us a good no lock in deal and showed us around the gum which has great equipment for weights and classes. We enjoyed his professionalism and as we do pump classes we were plesantly surprised the variety of instructors and modern gear. Thankyou Andrew and Surge Fittness. Keith and Ces.
Hi Keith and Ces. Thank you for rating us. We are happy that you had a great experience with us. We hope to see you both in your next fitness classes at Surge Fitness Clarkson.
Fantastic experience: Joined up today. Andrew was very professional and helpful.
Fantastic experience: Great facilities and space. Love the different areas including the ladies room. Andy is the ideal sales professional and makes the sign up process pleasant - the opposite to what I've found at a lot of gyms!
Hi Holly. Thank you for giving us a rating. We are looking forward on your next visit in our fitness gym at Surge Fitness Clarkson.
Negative experience: Absolute joke of a fitness business. Don't even bother reading the terms and conditions as they are known to change without notice. I've met real estate agents and used car salesmen more honest than this lot.
Positive experience: Nice clean gym. Facilities are fresh and new. Equipment is up to date. Nice amount of room for a range of workouts. Highly recomend the creche facilities too.
Fantastic experience: Very helpful and made the process super easy ! Thanks Zac :)
Fantastic experience: Great brand new facilities and large selection of equipment. Zac helped us find the right membership for us and was very friendly zoo. Highly recommend.
Fantastic experience: Just signed my son up with Zac at Surge friendly professional guy who was able to meet the sporting needs of my son.
Fantastic experience: Signed up today and Zach was really warm and welcoming! Helped me through the process of signing up and talked to me about all the great programs they have. Looking forward to starting! Thanks Zach!
Positive experience: One of the larger, well maintained and clean gyms NoR. Now they have another gym in Jindalee that is much bigger.
Fantastic experience: Fantastic service and friendly staff! The membership consultant Zac, guided me through what my goals would be in joining and spiked my interest in this new product called “My zone belt” i would definitely look into.
Fantastic experience: Had an amazing experience here, I walked in wanting to see what this gym was like and walked out a proud member. Zac was the gentleman I spoke with and he had excellent customer service and was very professional, was truly a awesome experience.
Fantastic experience: Family signed up with Andrew. He was helpful beyond measure and stayed back late to accommodate us. Thank you!
Fantastic experience: Surge is the best gym out of the five I have been a member of. I have no negatives at all. Positives are the equipment, the rooms(yes 2 rooms) , toilets, showers, parking , the classes, teachers and the ladies on the front counter are amazing. Always greeted by a smile and my name. I love surge xx
Negative experience: Disappointing that many members are not using towels on machines or wiping down and staff is not saying a thing. Not acceptable in this day and current times
Good morning Claudia and thank you for your taking the time to give us a review. Our team are strict on our no towel no workout policy. Members must use their towel on all equipment and we do regular club walk throughs to ensure members are using their towels on all equipment and cleaning up when they're finished. Please notify reception if you notice anyone not following our policy as we will be more then happy to assist.
Fantastic experience: Loven it
Fantastic experience: Great service and easy Zach and Debbie are awesome great people friendly bunch
Fantastic experience: Signed up with Surge to get back into health and fitness. I was signed up by Zac who has been fantastic - he has been extremely helpful and cant thank him enough and I cant wait to get started. The gym looks fantastic and the team have been great.
Fantastic experience: Great experience. Thanks Zac, can't wait to get started.
Fantastic experience: Biggest and best gym in the area :) thanks Zac for signing be up again :)
Fantastic experience: Zac was very friendly in helping me join! 10/10 would recommend!
Fantastic experience: Surge Fitness is a very friendly place everyone these is willing to help you. The PT are great listeners to what your after in your body and they help you reach your goals.There equipment is very well looked after and clean. They have child minding which my daughter loves. It's just a great gym around
Positive experience: Solid set up. I train either at night or early morning. Always quiet enough for me to access the deadlift platforms, a rack or a bench press. Most members use a towel. There is a lack of hygiene products at times for me to ensure my station is clean before and after use. Weights are a bit of a mess, plates everywhere and never tidy at all, though that's generally not a problem. Friendly gym members and after a while familiar faces say hi. I don't train during staffed hours. the sign up process was seamless by Andrew. Edit Sept 2022. Noticeable regression in member etiquette the past 12 months or so. Usual cheap gym behaviour - weights all over the place, no towels (often same culprits), leaving bars/machines loaded etc. Surge used to be very good at creating positive member etiquette.
Fantastic experience: Gym is very spacious and staff members are kind and welcoming. Dylan was very helpful, induction of the facility was very quick and straight forward.
Fantastic experience: Good, spacious facility with good options for what suits you and some high tech cardio machines. Zach was pretty upfront and convincing and the gym seems to have a friendly vibe.
Fantastic experience: I have been a member with Surge for years. I took a short break due to moving out of the area but happy to say I’ve joined back up again. Signing up and getting started again was easy with the help of Dylan. I also found Jo at the front counter very helpful.. she’s always bubbly and very welcoming :)
Fantastic experience: Been a member of Surge for around 5 years now. Reception staff always have a chat, instructors are on the ball especially Charlotte Ludik and Sam McLaren. Rarely use PT but Kyle is fab. Even the cleaner says hi at 5am! Very pleased with the shower and toilet facilities being upgraded too, very smart. And am enjoying the early classes at 5.45am now. Main area improvements last year are great for creating my own mini circuit. Used creche for a few years too always clean and good care for littlies. Thanks!
Fantastic experience: Had a tour of the facilities and got a memebership here. Andrew helped me with all my questions and showed me around the gym, he was an amazing help!
Fantastic experience: Staff r always polite PTs give advice when needed girls on reception meet u with how r u today and a smile if u want 2 get fit and lose weight get your self done 2 Surge tell them Nick C sent u . C u there
Fantastic experience: Great place! Enjoy the facility
Fantastic experience: great customer service, staff members are welcoming and very kind. over all a great gym!!!
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