Snap Fitness 24/7 Sunnybank

Negative experience: Love snap fitness overall, but this particular gym is horrendous. Everything is old, broken, damaged, or gross. The entire gym is crowded with machines, so you have no personal space and with almost no organisation. You can tell the staff there do try, as the bathrooms are clean and wipes are full but they just do not receive enough funding, I suppose

Fantastic experience: I came for a casual visit and was greeted my the gym manager with great hospitality. There were a few machines that were broken and require fixing however overall I really enjoyed my experience there. Unfortunately I don’t require a gym membership as my work provides one, however if I was to sign up to one this gym would be it.

Fantastic experience: Always a pleasure to be here. Nice equipment, friendly staff and hot

Fantastic experience: Great customer service from the manager “Simmy” friendliest staff. Clean and well organised, looks after members and treats everyone with respect. Very helpful and gives great fitness advice. 10/10 recommended

Positive experience: Good music

Fantastic experience: Great Variety of Equipment in the centre of Sunnybank Great Staff simmy, gym manager, answers all my inquires about the gym membership Harry, the trainer, answers all of my training concern. It is a good club with good vibes to training at

Fantastic experience: good place and talked to the manager for a bit, good environment with friendly people, sort busy XD

Fantastic experience: Great staff, heaps of parking, great equipment and very clean.

Fantastic experience: Cool très bonne salle de sport ouvert 24/24 perssonel très sympa.

Fantastic experience: this gym is the best place to workout out in Sunnybank. It has most machines that I always like. the staff and trainers are excellent! they gave me the best advise for my training!

Fantastic experience: Manager and trainer very nice

Negative experience: This place is absolutely DISGUSTING!! 8 machines are broken and still haven't been fixed The gym our is putrid and I'm sure the air con or vents have never been cleaned. Will definitely be cancelling my gym membership. This deserves a no star rating bit unfortunately I have to give it a star to post

Negative experience: Found the staff at the desk today rude with no concern for anything. Came in and bought my partner in for a trial at the gym. Walked up to the desk and the man didn’t even have the decency to look up, he sat there with his hand on his chin just staring blankly at the computer. Didn’t look up or put any kind of energy into his words that were mumbled through his fingers. Not the nicest thing to start the day when you’re trying to bring someone else into the gym.

Positive experience: Gym is small. No classes or any of the health related activities are available. What irritates me is the time it takes for management to get equipment fixed (even essentials like water fountain). An empty bottle of hand sanitizer is lying on reception desk for days.

Fantastic experience: Best gym for my husband

Negative experience: Gym was rather outdated, nothing like any other Snaps I’ve been too. Great array of equipment, but paddings on the outdated machines were damaged. Gym has a non-pleasant musky smell to it, weights were a nightmare around the gym (on the floor and left on machines), and toilet was not flushing which was quite gross. Sadly, just seems like members aren’t taking care of the facility, and staff is just letting it slide.

Fantastic experience: Love this gym. Also Harry is an absolute ghee love that guy Great gym with an awesome vibe to it. Pretty much anything you could need is there. And it doesnt get super busy. Some of the equipment is a bit older than other places, but it all works well enough. The good atmosphere and friendly people make up for it. The spotify jukebox thing, is great and everyone always puts on legit tunes. Good selection of pre-workout and protein stuff in the vending machines.

Fantastic experience: pretty good and clean with enough equipment they just fixed their water bubbler too !

Positive experience: Good staff and okay equipment seams kinda old, good gym for a night workout but very busy during the day.

Fantastic experience: This place is lit yo. The team our amazing. Brayden the manager is always helpful and Luke the trainer is always happy to help. Equipment is always well maintained. The place to go!

Fantastic experience: Great manager nice modern equipment nice and safe environment amazing staff will recommend like the pt luke very nice and modacating

Fantastic experience: Awesome

Fantastic experience: Ho avuto una bellissima esperienza in questa palestra perché una cosa da riprovare

Fantastic experience: Výhoda je že sem můžete přijít kdykoli

Negative experience: 新經理態度超級差勁，因為剛好需要請假一陣子，想說順便打招呼因為新上任，我們還特地跑了一趟，結果臉臭不耐煩就算了。請完假回歸訓練，我跟另一半才一進門就被問說有沒有刷卡？回說兩張卡都有刷，他還是一直說兩張卡都要刷，另一半說那你需要我重刷一遍嗎？他又說你兩張卡都要刷！是怎樣？壞掉的錄音機嗎？？兩張卡都要刷要講幾次？？？？？？？為什麼對別人都和顏悅色？？？連續兩次看到我們就立刻不耐煩？？？？？？？？ Worst manager ever definitely!

Fantastic experience: Great gym! Always well maintained and it’s got a good vibe, which I like! The manager, Brayden, is very helpful and gets issues sorted pretty quickly. Very happy here :)

Fantastic experience: 2nd home for me. Everyone's friendly but doing their own thing. Managed very professionaly compared to other gyms.

Negative experience: Just as you enter the gym you will be greeted with a bad smell and the gym is filthy. I just cancelled my membership because of these reasons. I tried addressing my concern and the gym manager just said “i dont know what you talking about” as if he doesnt have a nose. he manages the gym very poorly he doesnt know customer service.

Positive experience: Good gym, could use some work with equipment, like dumbbells mismatched found only two pairs that were the same weight. Overall it’s a good gym. Just need some touch ups here and there.

Fantastic experience: Im usually based on the Gold Coast but someties I have to go to Sunnybank for my work and when I do I go to this snap fitness and the Fact that I can go to any Snap Fitness anywhere in Australia makes it so convienient.

Fantastic experience: Tidy gym and friendly staff ❤ I look forward to walking through the doors and always feel amazing when I leave.

Fantastic experience: Very clean facility that had exactly what I was after!

Fantastic experience: I always enjoy my workouts at Snap, It has a great variety of equipment and facilities are nice and clean and very helpful staff, I can't wait to smash my fitness goals with PT Luke !

Fantastic experience: Great atmosphere, friendly staff and nice and clean will definitely be back next time I’m down.

Fantastic experience: 5 stars for this amazing club and its staff! Super clean, an abundance of equipment to cater for everyone! I felt very welcome and the PT Luke helped me with my first session, taking my nerves away! Cheers team

Fantastic experience: I love having a Snap Fitness membership. You get to try out so many different gyms and types of equipment. This one didn’t disappoint! Even though I’m not a member there, the manger welcomed me when I walked in and offered to show me around. One of the guy PT’s even showed me how to use a couple of pieces of equipment that I hadn’t used before. A very well laid out gym with a big variety of equipment

Fantastic experience: Really liked the gym managed to get a solid workout done, nice range of equipment Was able to get it done Really clean club and the staff seemed friendly and happy which is always a good sign

Fantastic experience: Lovely and approachable staff, who are knowledgeable and keep the gym clean and members motivated!

Fantastic experience: Great atmosphere and amazing team here at Snap Fitness Sunnybank! The club and equipment is always clean and well maintained. PT Luke has helped my with squat and deadlift technique and I can finally squat without any back pain!! Keep it up guys, doing a great job!

Fantastic experience: One of the cleanest gyms I have ever been to. The PT Luke is also great, always willing to go above and beyond to assist. Would highly recommend for anyone looking for a new gym.

Fantastic experience: I loved training at Snap Fitness Sunnybank when I was there up for a holiday. The staff are very friendly and the equipment is great.

Fantastic experience: The team at Sunnybank are so friendly! Made me feel super welcomed to their club. The facility has lots of variety and is clean. Highly recommend!!

Fantastic experience: I’ve been coming to sunnybank snap for a few years now and love it! The staff are so lovely. Place is always cleaned nicely and they have pretty much everything I need. Cardio equipment is brand new too!

Fantastic experience: Wow! What a club. Very impressed with the cleanliness, variety of equipment and the support that I received from the staff members. Keen to continue my fitness journey with Snap Fitness Sunnybank!

Fantastic experience: this gym is the top gym in this area, keeps the club very nice and clean, very friendly staff and massive variety of equipment. PT Luke is great and very knowledgable, also management is amazing help as well. Amazing place! wouldn't want to train anywhere else!

Fantastic experience: Great facility, with so much variety in equipment. Friendly staff who are always so helpful . Highly recommend

Fantastic experience: Great place to train at! Cleanest gym I have ever seen and the advice from staff was amazing. Highly recommend!

Fantastic experience: I've never had anything but A+ service from the team at Sunnybank. I took on Luke as a Personal trainer a few months ago and have had sensational results. He has been very understanding and taken into account my injuries that had left me in debilitating pain up until now which is much more manageable. Special thanks to the crew for keeping such a clean and welcoming place to train during my visits. keep up the good work

Fantastic experience: Amazing gym with loads of equipment and free weights. The club is always clean and tidy too! Staff are very friendly and helpful if you ask for help on how to use a machine.

Fantastic experience: Friendly environment and very clean gym, The personal trainer there Luke goes above and beyond for the members, my favourite part is the easy parking… Highly recommend

Negative experience: Dirty gym. Allows members to not wear masks in breach of COVID-19 public health orders. No punishment for members not wearing masks and not practising good hygiene. Not to mention, the virus is airborne and a gym is indoors in air conditioning, so the virus is most likely circulating throughout the ventilation system. Very scary when you can have COVID-19 and be symptom free and not even know you have the virus! Quote from Qld Gov website: 'Masks must be worn when entering or leaving the facilities and can only be removed during strenuous exercise!' I see people every time I attend the gym, not doing strenuous exercise and no mask in sight!! QPS have been notified.

Negative experience: They will shamelessly grab your money without any concern for decent customer experience. Unethical business practice. I will definitely be going back to Anytime Fitness where customers are put above unethical money grabbing behaviours. Furthermore, no staff at Anytime Fitness have ever tried to threaten me or take advantage of my dyslexia when signing contracts.

Negative experience: This gym is a complete scam. The gym gave me a free trial then took 69.95 from my bank account without permission. You have to read the fine prints in their policy. Getting the free trial means that you give them permission to take money from you anytime they want. Then they refused to reply to email or answer the call. When I finally reached out to them, the manager was extremely rude. I am not sure whether he is just rude to everyone or just to me because I am a woman and he has toxic masculinity. He not only refused to return the payment but also threatened to take more money. Is that even legal to behave this way and be so money thirsty? Do not sign up to this gym! The owner just wants to keep as much scam money as he can. To reply to the comment below We have talked on the phone so don't lie and pretend you don't know me. Also, if you are not on the phone you can not vouch for your so called polite staff. Here is the simple reason, how can you know if you are not there? What evidence do you have? The person on the phone is the owner of the gym not a staff by the way. Maybe that is why he is aggressive and bossy. Maybe the gym owner should also take some responsibility of his rudeness and learn some people skills.

Positive experience: The gym is big and spacious. A good variety of equipment. An enjoyable place to train.

Negative experience: Worts ever gym i have ever gone too. Charging my card double every week. When i asked them to sort it out, they either do not attend the call at all (does not matter how many times you call them) or keep saying we will sort it out this monday and then next monday .......

Negative experience: Do not join this gym!!! If you want to cancel the membership in the future. Even though I received confirmation mail for cancelation of my membership, they still steal my money!!! And hard to reach club manager... never answer the phone and reply... is she actually club manager??? No responsibility!!! I really want to know where I need to complain!!!

Negative experience: They’re staffed from 9:30am to 7pm but nobody picks up the phone throughout the entire day so it’s literally impossible to reach anyone. They also do not explicitly tell you there’s a 30 day notice to cancel membership at point of signing up so there’s that.

Fantastic experience: Good location and lots of great fun cardio, weight machines to free weights. Staff are always friendly and helpful. Well recommended.

Negative experience: I've cancelled my gym membership in May 2021 with email confirmation. 4 months later in early September I noticed that snapfitness sunnybank made 3 directs debits each of $37.15, thinking to myself no biggie just let them know and they'll fix it - so I've written an email to sunnybank snapfitness to enquire about the transactions, Caity responded with "we'll look into it" and that's the last I've heard. I've chased them up 3 times in the span of 14 days and not a reply. Don't end up in the same situation as mine. To have your money taken months after you've cancelled your membership.

Negative experience: Walked in to cancel my membership but the manager Caity told me I must send them email, been weeks still didn’t get any reply neither canceled information ! My credit card still be deducted. Disappointed about this snap, been the member for a long time really can’t understand! So people, watch out when you wanna be the members here!

Negative experience: Asked to cancel the membership in June but they still charge me until August. And they Don’t answer the phone call or reply the emails for this. Couldn’t find a way to make a proper complaint.There are so many ways to make money, no need to choose nasty one. Hope this can help.

Fantastic experience: Clean. Equipment works. Good staff. Open 24/7. Ok price. Mostly write this review because of the nice staff and that they opened the moment lockdown lifted.

Fantastic experience: The staffs are super friendly and helpful!

Positive experience: Few more machines and benches.

Fantastic experience: Club is always clean, staff try hard to keep weights in order and tidy, julian has pretty small calves though but he is alright

Fantastic experience: Best

Fantastic experience: Absolutely awesome place !!

Fantastic experience: Best local gym! Very friendly staff members :)

Negative experience: Not very happy with this gym. Some of the weights equipment are very old and could do with replacing. I also had to ask three times for a copy of my signed contract as this was never sent to me upon joining. I asked the staff via email and instagram to send me my signed contract and could see they had read my instagram messages but had neglected to reply to my messages. They also charged my card during the COVID/lockdown closure and when I asked why this was I was never given an answer and instead I was told they would need to check with management as to whether a credit could be issued, but I'm not holding my breath on a response about this credit. Overall I am very dissapointed with this gym and have cancelled my membership as a result.

Fantastic experience: Never too crowded & props to them for opening up the very same night lockdown lifted- barely half an hour later I was able to go in.

Fantastic experience: Great gym, nice people

Fantastic experience: The quality of this gym is next level amazing - the staff are very friendly.

Fantastic experience: I've trained at the gym for awhile now and everytime I come in during staffed hours I get greeted by the amazing Caity who always have the biggest smile and the trainers there are amazing. I've trained with Julian and he was extremely professional and pointed me to the right direction for my training. I would highly recommend anyone who lives nearby to train there due to the amazing community and staffs.

Fantastic experience: Caity and team are very professional. G

Fantastic experience: Luke The Best

Negative experience: I haven’t rejoined. But suddenly my card was deducted. When I found it, I connected with them immediately. They said the problem was fixed. And I would get the refund. So far, three months passed, my card was deducted three times, and I still get no refund. I don’t know the reason and they just said it is the system problem and I will get the refund in 3 business days again and again.

Fantastic experience: The gym is very clean and heaps of equipment, Caity was friendly and helpful. Highly recommend

Fantastic experience: Excellent place to do the workout. Friendly environment. Trainers are awesome.

Fantastic experience: Katie, I believe her name was, was unbelievably helpful and took her time to go out of her way and make me feel comfortable as it was my first time in that type of environment. I enjoyed her energy and felt at ease after being reassured and feeling welcomed. Thanks Katie, hope to see u at my next session :)

Fantastic experience: Overall the best PT service aswell as general inquiries and guidance. Caity, has helped me in so many possibilities. Thankyou so much Caity! You hold star ⭐️⭐️

Fantastic experience: Good not crowdy , amazing staff members

Fantastic experience: They just renewed some equipment lately

Positive experience: Very small gym and in the evenings it can be very crowded.

Fantastic experience: Staff are friendly, great PT. Highly recommended!

Fantastic experience: Great gym, plenty of free weights. Friendly staff

Fantastic experience: I never used to enjoy the gym environment, but since I started going to Snap Sunnybank, I've really grown to love it. The staff are very friendly and always helpful if you need a hand with something. I remember one of the managers in particular was very bubbly and warm, and made sure I felt comfortable as I settled into my new routine. Thank you Snap Sunnybank for helping me re-enjoy my workouts!

Fantastic experience: Great facility and staff!

Fantastic experience: awesome, excellent , so enjoyable ... under Caity’s management [*****]

Fantastic experience: The staff at the gym are amazing and PT Chris does an awesome job. 10/10 would recommend.

Fantastic experience: Excellent gym and excellent staff. All my needs were met from the start. Music is awesome but not excessive so I can listen to my own music when I want. Plenty of equipment and excellent facilities. A gym and staff that will look after you.

Fantastic experience: I've been personal training at Snap Sunnybank for the past 6 months and have loved every minute of it. All of the members are super friendly and the gym itself is great. Highly recommend coming in to check it out!

Negative experience: I have canceled my memebership more than a month ago. However, my credit card have been deducted and the customer service doesn't answer my phone or emails to refund.

Positive experience: Ok place, small and very busy

Negative experience: I am starting from a free month, but still paid 69.95 for the access card! The manager and trainers are very nice, but they currently not working, my credit card has been automatically deducted and no one answer my phone no one reply my email to cancel my account! So, be careful to sign up!

Fantastic experience: Great Gym, Super Awesome PT’s, overall 10/10 would rate :)

Fantastic experience: Love the commitment of the PT’s. Nice to have fun while you work out.

Fantastic experience: Caity is the best

Fantastic experience: Luke is an absolute unit

Negative experience: My partner and I were trying to join this gym. They had texted us asking which days and times we were available to join and we said we were available during the week after 3pm but Xmas eve would be the best for us. I understand that this is not suitable time for most but they sent a text to my partner stating that they would meet us at the gym on Xmas eve to sign us up. When we arrived we were waiting for over 1hour for nobody to show up! We called and texted multiple times (even calling the emergency number on the front desk with no response. If this was a real emergency that’s ridiculous on their part for not caring) but nobody bothered to answer or send us a response. This is very poor service. If you send us a time saying you will meet us there at least have the decency to turn up or tell us you are not available!! We have since joined another gym. Do not waste your time here!

Negative experience: Straight-out thieves. Wouldn't recommend anyone to waste their money. Cancelled my membership but they are still taking out money.