Plus Fitness 24/7 Waterloo

Fantastic experience: Mridul was very helpful with putting my membership on hold and explaining some additional features on the website to me!

Fantastic experience: Got everything you need.

Fantastic experience: Very nice staff and easy sign up ! The space is good, fresh and has everything I need for my workout !

Fantastic experience: Wonderful experience

Fantastic experience: It is really nice working out here. Big space enough for everything.

Fantastic experience: Mridul is amazing! Super helpful, kind, and always willing to take the time to explain things clearly✅

Fantastic experience: Best gym on the area :)

Fantastic experience: VERY HELPFUL CUSTOMER SERVICE!!!

Fantastic experience: Awesome service, would recommend this gym!

Fantastic experience: Great gym, super friendly + great equipment, defo recommend

Positive experience: Visiting from out of town for a few days. $10 for drop in visit during staffed hours 0900 tp 1300. A bit cramped in some areas but all the essential equipment you need like squat rack, bumper plates, machines etc. Staff friendly and helpful.

Fantastic experience: Very good

Fantastic experience: Very great gym, accessible and open 24/7.

Fantastic experience: great place!

Fantastic experience: nice gym, fun to go there

Fantastic experience: Good facilities with clean good working machines and free weight options!

Fantastic experience: Good price and very clean

Fantastic experience: The staff is very friendly and attentive and the gym is very convenient

Fantastic experience: Very clean, service is nice!

Fantastic experience: Easy signup!! Gym is neat and nice! Helpful staff

Fantastic experience: Great easy sign up! Friendly staff! Gym is clean and tidy, well maintained

Fantastic experience: good fitness place

Fantastic experience: Wonderful place

Fantastic experience: This is an ideal affordable gym with complete equipment and reasonable prices. The friendly staff provided me with timely help. If you want to find a well-equipped gym at a good price, this is definitely a good choice in waterloo!

Fantastic experience: great

Fantastic experience: I really appreciate this gym, for going against the trend of the nonsense 35 AUSD per single day-pass of most of gyms in Sydney. Also well equipped, shower, wifi and equipments for upper/lower body workout . Day-pass 10 AUSD, cheaper gym pass than 90% of other gyms. Thank you , very good for travelers

Positive experience: Some machines are renewed so it clean and nice.

Fantastic experience: quiet place so I can really enjoy workout

Fantastic experience: The team made the whole sign up process so easy and the membership price is unreal!

Fantastic experience: Great gym with very complete equipments!

Fantastic experience: Nice gym!!! Very complete equipments

Fantastic experience: Nice gym good service and environment. All machines are great.

Positive experience: Clean and modern gym with everything you need, staff are friendly and helpful

Positive experience: This gym is really good, all equipment in good condition nice and clean, not to busy which I like, staff very helpful and friendly:)

Fantastic experience: Good good

Fantastic experience: Great staff friendly service

Fantastic experience: Really good! Good for my body,good for my mental

Negative experience: Bad gym The gym is full of toxic gas after renovation, and the very disgusting deduction clause. If I have enough money in my bank account and fail to deduct the fee, I will have to pay an extra $11 in overdue fee immediately

Fantastic experience: Very good, the staff are very patient

Negative experience: I had a bad experience with this gym. They offered a 3-week free membership promotion, but there was an upfront sign-up fee of $82.90. Just two weeks after joining, they began renovations, which meant I couldn't use the gym while still having to pay. No one informed me about the renovations or that I could use my membership at a different location. Had I known about the renovations, I would have waited to join. When I returned after the renovations, the gym looked somewhat more modern with some new equipment, but it was still rundown in areas like the bathrooms and toilets. When I tried to cancel my membership, I was informed that I would still need to pay for the next 2 weeks. Compared to my experience with Virgin Active, where joining and canceling were straightforward, this was disappointing.

Negative experience: The worst gym i have ever been to. Very dusty, dirty, smell, and VERY outdated. Equipment is really old, the treadmills are very old and outdated, they use screens they have bought from kogan and attach it to the treadmill. owner must be super cheap. i would not recommend. for the same price you can find new and clean gyms with state of the art equipment available.

Negative experience: They reopen today and the smell inside almost killed me. If you work out for a while, you’ll feel uncomfortable.

Fantastic experience: Great place to train, well facilitated and clean! Polite staff, I was greeted politely and respectfully! Great service from Roop!

Fantastic experience: Yuchen has signed me up very lovely person great service she showed me around and im glad joined here

Positive experience: Great gym, slightly older equipment but everything you need there

Negative experience: EDIT FOR RESPONSE: This is hilarious because I know you’re in the middle of a renovation and I was going to sign back up when you open LMAO. Guess not then. Yes it was filthy, yes things didn’t work, or why would it be gutted for a renovation a few months after I left? Why bother lying? Clearly you don’t know how your own sign up process works, because you write it down on a sheet and the worker inputted it wrong. Why bother fighting this it wasn’t my mistake… it was cleared up in the past in person. Yuchen was helpful and sorted it out. I can bring the email screenshot receipts. Weird as hell response, I was going to come back but clearly the management is still… yikes. Thanks for the heads up. Power wash your stairs, they look as filthy as the attitude. I’ve seen the way you’re responding to other reviews. Obviously the gym was in disrepair or it wouldn’t need an over haul. Everyone who has reviewed is someone who has paid and visited. No one knows that you’ve even re-opened from the renovations, because it was only posted on the door that you were closing at all and no where else. You need a serious lesson in marketing. All you had to do was reply and say “we’ve just reopened from renovations and look forward to seeing you back” and you would have had like ten members return immediately. You dropped the ball dude. — original review: Absolutely filthy, never cleaned. Multiple machines broken and never fixed, same with the TV's. Dust has never been wiped since I joined over a year ago. Literally an asthma hazard its in thick like a carpet on the top level on all the beams and surfaces. I put in multiple requests for it to be cleaned. Nothing. They spelt my information wrong (both last name and email ) when I signed up and thus I never received any emails until I went in to cancel and discovered that was a thing that should have been happening. Better off exercising in the park.

Negative experience: Terrible experience. For a long-term member of Plus Fitness, I recently had a particularly bad customer experience. Since there have been a lot of fraudulent use of bank cards in the past two years, I usually have two accounts, and the bank account I bind to the gym often doesn’t put much money in it. One day after I ate out and just swiped my card, then the gym sent me the deduction information. As it happened, I didn’t have enough money to pay for two weeks of gym fees. At this time, the bank deducted $5 （unpaid fee）from me，and I reacted immediately and went directly to the gym the next day to try to repay the money to the staff, but they didn't accept it. Then on the third day, I received an additional $15.9 dishonor fee. Yes, this is ridiculous. It is equivalent to me needing to pay an additional $20.9 in fees（This does not include gym fees paid every two weeks）, just because my deduction failed. In fact, I went to the gym immediately the next day to try to pay the fee, but the gym employee refused. As for the unpaid fee of $5 and the dishonour fee of $15.9, when I signed the agreement with the gym staff, they did not inform me at all. The terms only stated "unpaid fee", but did not specify the specific amount. They just stated The definition of "unpaid fee "does not describe how to solve it. You can't find anyone to help you, including talking to the gym staff directly or sending an email to Plus Fitness.

Fantastic experience: Yuchen was very friendly!! Thanks all the team!

Positive experience: Overall okish. Note, they make ppl to give this one 5 star for discount.

Fantastic experience: Good gym, kind staff

Fantastic experience: Good facilities and friendly stuff! Definitely a good place to do training!

Fantastic experience: Anna was amazing and worked hard to give a really informative and positive customer experience

Fantastic experience: Very good experience with staff specially the guy named Ryan, he is very polite and helpful. Overall nice gym to workout

Fantastic experience: Nice equipments, not too crowded. The staff was very helpful.

Fantastic experience: Doesn’t seem like a rip off

Fantastic experience: Fantastic gym - all you need’s there - Ryan’s a star. Highly recommend!

Fantastic experience: Been here for a few months now and have to say this is one of the best places to workout. The people are supportive and the culture is great

Fantastic experience: Easy sign up process, and I love that it’s 24/7!

Fantastic experience: Perfect for the price point.

Negative experience: The smallest gym in the area, and the smallest I’ve ever been to. I can’t imagine what it’d be like at peak times. I don’t recommend this place and don’t waste your time. I had a terrible experience here. I initially signed up online with the intention of going to classes as advertised on the website at the time. I provided screenshots of the website. Upon visiting the gym I was told there were no classes at all. I asked to cancel the membership. After paying over $100 in fees already, I was asked to pay an additional couple weeks to cancel, just over $60. They emailed back and forth with the agreement and referred to different sections. Even though I referred to 2 sections that were not met in the agreement, they continued to persist to pay and only could freeze it for 1 month. It was absurd. They even said in an email numerous times, I quote “As said to you in our previous email ‘at the moment we are not doing classes’ the reason for this is our members are not interested in classes.” - clearly misleading advertising for people like myself to sign up then have to deal with cancellation fees after finding out there are no classes. Given the money was insignificant to me, I decided to cut my losses and pay the additional $60 or so, and not bother any more. My time is more valuable. I have separate emails from 2 staff, Amer and Laxmi.. all over a cancellation. It’s actually laughable to read the staff on their high horse referring to sections of the agreement. They also ask people to give them a 5 star review for a discount haha rock bottom.

Fantastic experience: Good gym

Fantastic experience: Thanks Suraj for your help. Really friendly and informative.

Fantastic experience: is a good place， near by my house， easy to find here。

Fantastic experience: Great place , so peaceful!! Best part is it's always open

Positive experience: Good Gym

Fantastic experience: Gym staff are friendly and accomodating. Great space for your essential workouts

Fantastic experience: Excellent service and the guide was friendly! Clean and good facilities too

Fantastic experience: Really simple to join the membership, it is very close to my house .

Fantastic experience: perfect！

Negative experience: I was trying to find a new gym near me. Plus seemed good by the website presentation. Called in on Saturday morning to get an access to see how it looks. Was advised that it will be unstaffed this day. I was desperate to get some exercise done so joined online. No access instructions were provided just direct debit setup email. Called multiple times no answer. Finally before 1pm on Saturday someone called back and said I can come to collect my key card. Rushed and arrived at the location. Instead of showing me around I’ve been asked to sign for the card. Finally after asking if someone can do the tour and show me the gym the guy (the owner) showed me the club. I knew I won’t be staying there straight away. There no appropriate equipment at the facility, just heavy lifting. Everything is very old and outdated, no proper shower, just the disabled bathroom they say they use as a changing room too, no classes live at the gym at all, no lockers, windows haven’t been cleaned for ages, dark old and depressing gym to be at! After I finished my tour I went down to cancel it straight away and no one was at the office already! I tried to find an email or phone number to cancel it but nowhere to be found. I went there first thing after work on Monday and returned the key I never even used. The guy at the gym said I will be cancelled free of charge. Which is what I expected as I never used the gym or card! And it’s 7 day cool off period. Then the next day I received an email saying that I will be charged for the card and two days of gym use! How ridiculous is that?! I tried to negotiate but the owner seems to be one desperate greedy man and he refused my free cancellation that I’ve been advised I will have. So it’s proving me with false information and charging me with services I haven’t received. No one explained me about terms and conditions and about card fees are not refundable I found way after at the very end of it. Nothing on card form was saying it and that cool off period I have to pay for! Dishonest business, poor service and low standard facilities. Reporting this place! By the way- they are buying good reviews by offering free water bottle! How pathetic is that?! Stay away!

Fantastic experience: Great place to work out

Fantastic experience: Great location, friendly staff, and well-maintained equipment. Perfect!

Negative experience: Extremely poor customer service. They do not care about keeping the members happy for a long term membership, only care about instant money. The facilities are also quite deficient.

Positive experience: So far, so good.. equipment is older, but mostly well maintained.. No heating!!! Freezing inside gym on a cold winter mornings. - update: Waiting for waterloo to reopen after renovations.. .. today I expected to return but no update!

Fantastic experience: Plus fitness Waterloo is a great gym the staff are so helpful and guide you through everything you need to know I would 100% recommend this to everyone! Will definitely be training here.

Fantastic experience: Great customer service, friendly staff and clean equipments

Positive experience: I have to upgrade my review from a bit shit to actually decent. Some better equipment now and a lick of paint makes it look like they care now. *for the most part. They have an app based music system Crowd DJ they must be shelling out for only to be let down by not having any speakers. The music comes out of the speakers in the backs of the TV screens . Muddy muffled sound

Positive experience: Not the biggest gym with limited equipment but friendly staff as well as clients all seem nice.

Positive experience: Small gym, not busy.

Fantastic experience: Good place for working out!

Fantastic experience: Great gym. Love it so much.

Fantastic experience: They're super attentive and helpful! Great gym!

Fantastic experience: Very nice gym and welcoming staffs

Fantastic experience: New member of this great gym. Signing up with efficient and staff super friendly. Clean gym, well kept by staff. Highly recommend joining!

Positive experience: I've been a member for about 2 years. It has all the gym floor equipment I need without the fancy frills of some other fancier gyms. The price per fortnight is fair and ok value for money, but given the other higher end gyms close by they need to make sure that equipment doesn't degrade too much and that repairs get done quickly. Some of the machines are getting old with parts coming off, etc. They also need to make sure the air conditioning is working all weekend. Doesn't really have clean enough showers to warrant use, which is a detractor.

Positive experience: crowded at times, but kept fairly clean

Fantastic experience: Friendly staff, went through quick and easy sign up.

Positive experience: Good gym & nice people, clean & tidy & the price for membership is fair.

Fantastic experience: Really friendly and good gym

Fantastic experience: Nice and tidy place + good communication

Fantastic experience: The staff is really helpful and explains their promotions and processes patiently. Generally neat and tidy gym

Positive experience: Gym is on the small side in terms of floor area. Equipment is good and open 24 hours always a bonus.

Fantastic experience: Best place, easy to go staff and pretty good equipment for a local gym..!!

Fantastic experience: It's a good place, a but small but I never feel like I have to wait for machines.

Fantastic experience: Plus Fitness Waterloo is one of the finest gyms around the inner city area, price for membership is wonderful and such easy process while signing up with kind staff members. The gym is 2 levels of great machines well equipped for any of your fitness workout regimes. Truly happy and friendly staff who love to help when there is help needed.

Negative experience: Disgusting customer service; manager is so incredibly incompetent and rude and they make cancelling as difficult as possible, refuse to listen and keep declaring that "policy is policy" in order to leech as much money from customers as possible. A serious inquiry needs to be done into how this company operates

Fantastic experience: Middle sized gym but it’s a great facility to have around the residential blocks.Equipments are top of the line . Definitely recommend .

Positive experience: Plenty of equipment, reasonable size. I see staff sitting around doing nothing a lot of the time when they should probably be cleaning for covid. They resell ikea towels in the vending machines for more money which is probably illegal.

Negative experience: I went in for a quick tour of the place. The equipment seemed ok but what discouraged me was the staff who seemed shady and disenguinous. When trying to get me to sign up they used the old "get this special offer which ends tomorrow" pressure. Luckily I wasn't born yesterday and didn't fall for it. Gyms shouldn't be about selling to the customer using used car salesman techniques. The gym itself should do that.. honestly if they didn't try to sell it to me I might have actually joined. The other negative reviews here about shady practices doesn't help set the bar either.

Fantastic experience: Very Good GYM facility and awesome staff members