Derrimut 24:7 Gym

Positive experience: I have been a member of this gym for nearly a year. It is ENORMOUS and extremely well equipped and I love it, but there are a couple of things that I feel need to be addressed. Firstly there is always broken equipment. I have been training pretty much my entire life and I have never broken a piece of gym equipment. I can only assume that the equipment (most cable machines) are being broken by kids who have absolutely no idea how to use it, or have so little respect for anyone else's property that they don't care. The gym has CCTV so I would suggest finding out who breaks this equipment and charge them the cost of repairing it. There needs to be some accountability for their actions. Secondly the changing rooms , although cleaned on a regular basis are still disgusting. Water bottles, clothing, towels, locker doors broken, garbage everywhere and filthy toilets, again, used by people who have zero respect for another person's property. The changing rooms get cleaned, I've seen them being cleaned, but early morning after the late night gym goers have been in is when they're at their worst. For a gym that's a little over a year old more attention to maintaining it and keeping it clear is needed, especially the showers which are in need of a very thorough clean Also a posing room would be nice, as there is nowhere to take decent progress photos. After posting this review and getting a response about the various aspects I made comments on, and how they take criticism very seriously, absolutely nothing has changed, the same equipment is still broken. Don't respond if you can't back up your response

Positive experience: Please clean the bathroom

Positive experience: The staff at the reception needs to be more polite to the gym members. They do not greet at all anyone, they just stand there. (The gym overall is great)

Negative experience: Derrimut Gym Coolaroo, Victoria Someone wrote this in his/her/their/ *** review: “…..Amazing experience ! And so happy with the gym, soooo big, there's so many classes for women, there's a gym room special for women. And the most important thing that I'm also very happy about... There's a sauna too …” Now have a look at the reality. Take a convenient pictorial tour. If you are new, thinking of joining, you may have to bring a vehicle to bring gym stuff with you when you are training at Derrimut Coolaroo (VIC). If you are strong enough or if you have taken few steroids, you will be fine. Minimum dumbbells weight unit available is 5 kilograms. There is no 1 kilo, 2, 3, or 4 kilogram dumbbells. 1. You may have to bring a mat if you like to do some stretching at the end of work out. 2. You may to bring ropes (soft with pointy metal rings) if you are interested in triceps pull-downs. 3. You may have to bring some assorted PINs (to insert in weight machine to adjust the weight). Many machines have missing PINS hence it is good idea to visit gym well-prepared. 4. You will bring some 5 kilo plates if you cannot lift more than 10 kilograms on a bar. 10 kilo plates are umpteen. However, 5 kilo plates like its dumbbells’ counterparts hence scarce. 5. You may like to bring a small fan when temperature in Melbourne is predicted to be higher than 23 degree Celsius. Switching-on of the air-conditioning is dependent upon who is manning the Derrimut Reception. It can be stuffy. You will be surprised some patrons are still have jumpers on. It is a unique gym where high “energy” flows, it is a scene to be seen: “Energy” in its “other-worldly” avatar. 6. You may have to bring a shoulder rest if you are going to do squat exercise with Olympic barbell (20 kilograms). None has seen in the gym. Perhaps it is a not required for those big macho shoulders. They are tough enough to handle bar squeezing down…. 7. DO NOT BRING LOUDNESS: the only thing this gym offers you LOUD music. You must approach the Reception to turn music “little” down, not “down-down” . It will still be louder (if not the loudest) once turned down. You will be a minority if you decide to go against the loud music. This is regardless of the fact that 95% patrons carry their own music headset/earphones. 8. There are plenty of machines, but all are occupied. Patrons are NOT training, they all are browsing their mobile phones, they are not in hurry if you are, you will be patient with them, sometimes they leave phone behind sitting on the machine seat, you wait and wait …. to weight….. One Derrimut staff says dumbbells perhaps are being stolen (what!)… yes…. Who is stealing them? Does Derrimut needs metal detectors and run patrons’ bags through it? May be. All 3 dumbbells stand tease you with emptiness. Have a look at pictures. Two stands have ZERO dumbbells on them most days. Third has one 7 kilo, and 1 9 kilo dumbbell. What is wrong with that? Is not left arm is weaker than the right, hence above combination seem correct? What you think? Why not remove the dumbbells stand to make space for patron bags (big bags patrons carry is a must watch)?

Fantastic experience: Nice gym, the facilities are new and with a wide variety. Been going on and off for 2-3 years. Broken machines do seem to get fixed in adequate time frames. Cleaning and hygiene: staff are seen frequently cleaning and maintaining hygiene. Ventilation is also very good Atmosphere: music is good and not too loud. There are more adults than teenagers due to Its location so it's much more desirable than shopping centre gym's. Pricing: Pricing varies and some practices by the company seem disingenuous such as rotating prices on renewal dates. As well as fees. However yearly membership pricing is still the cheapest.

Negative experience: I recently went to cancel my gym membership after being on my postpartum journey, and I was extremely disappointed with the service I received. The receptionist who was a guy was incredibly rude and arrogant the moment he heard I wanted to cancel. He asked for the reason, but didn't seem to listen or care, and I had to explain multiple times. His attitude was dismissive, and it honestly felt like he couldn't be bothered to assist me rather focussing on something else when we speak to him. To make matters worse, when we inquired about a recent membership price increase, he refused to offer any explanation. Additionally, he informed us that the cancellation wouldn't be immediate, and we would still be charged biweekly even after the cancellation went through. It was frustrating, especially when we told him its medical issue that I am cancelling my membership still they want to charge for one more month. It’s disappointing to see such a lack of professionalism and respect for customers. This is definitely not the level of service I expect from any business.

Negative experience: Management offer cheap membership and after few months they increased the prices in double. They get $80. Very unethical way of doing business. One star is too good.

Positive experience: Gimnasio completo y espacioso

Negative experience: The gym is large with a good variety of equipment, but it can get quite overcrowded depending on the time of day. One of the main reasons I joined was the separate women’s area, but I quickly realised there are cameras in both the women’s room and during women’s classes, which takes away any sense of privacy. The women’s section also has no windows and poor air circulation, leading to unpleasant smells, like a mix of vomit and flatulence. The women’s classes are often overcrowded, and it’s frustrating that the trainer and some women reserve spots for their friends by placing their belongings there, meaning others miss out on spots. This has left me quite disappointed, and I’ve stopped going to both the classes and the women’s section. Another issue is the sale of meals at the gym, where people buy food, heat it in the microwave, and eat it at the entrance. The smell of the food combines with the gym’s sweaty odour, and some people walk around burping and making the atmosphere even worse. Despite all these issues, I value staying fit, and since this is the only gym nearby, I continue to go.

Negative experience: It's very bad The worst gym ever. I registered with them and told them I wanted to try it. The employee told me you can register and you have a whole month. If you don't like it, you can cancel the subscription and get a refund. I registered and went for two days. After two weeks, I went to cancel the subscription. They refused to refund my money, which was more than $200. Just because I went for two days. There is no credibility at all.

Negative experience: Where should I start: Staffs are so unfriendly specially the males ones, Toilets are filthy and apparently get clean only once a day, Always short on staff Equipments are so filthy and crowded, Staff have no idea about crowd control, sometimes you can hardly walk around because of the crowd. No paper towels to clean the equipment, Hand sanitizer are alway empty. You gotta be lucky to find a soap in the toilets. Will continue my membership this year as unfortunately paid for the whole year but will try somewhere else next year.

Fantastic experience: Love it

Fantastic experience: Great gym.

Negative experience: The women section gym smells so bad. It can be off-putting and distracting when you're trying to focus on your workout. This unpleasant odour can make the gym experience less enjoyable for everyone. One simple solution to combat the unpleasant odours in the women section gym is to encourage everyone to carry deodorant. A sign should be posted in the women section reminding people to use deodorant before their workout. By using deodorant, you can help minimize the impact of body odour and create a more pleasant environment for everyone at the gym. Having a ventilator turned on all the time can help circulate the air and prevent the build-up of odours. Which will be so great!

Fantastic experience: Huge gym. Heaps of equipment.

Fantastic experience: Best gym in the area.

Positive experience: Good place, it is so big but sometimes it is impossible to get available machines for crowds.

Positive experience: Derrimut Coolaroo needs to have more threadmills maybe expand it as I struggled to complete my workout as well

Negative experience: Why is this gym so filthy. There seems to be new cleaners but no improvement on cleaning. They’re still cross contaminating with incorrect mops & cloths. The new manager is rude & doest’t even follow up on complaints and it’s not a friendly environment anymore.

Negative experience: It's like a nightclub, but without the alcohol and people are lifting weights who are generally on gear; wide berth essentially.

Fantastic experience: 3rd time member fantastic gym.

Negative experience: awful gym. I cancelled my membership for personal reasons 6-7 weeks ago however I’m still being charged for my membership for some reason. I’m not made of money and it’s not helpful that a 24 hour gym doesn’t even bother answering their phones during the day AND night. Want my money back thanks

Fantastic experience: Reyhan is really nice & has amazing customer service. She deserves a promotion and a pay rise

Fantastic experience: Biggest and the best gym I have ever been, loving it for the past two year's, definitely recommended

Fantastic experience: Great and cheap place to go for a workout

Fantastic experience: Amazing experience ! And so happy with the gym, soooo big, there's so many classes for women, there's a gym room special for women. And the most important thing that I'm also very happy about... There's a sauna too

Negative experience: No maintenance at all

Fantastic experience: Love the team crews they all make my mornings better before I head off to lose my weight ‍‍

Positive experience: Nice and clean

Negative experience: Absolutely disappointed. Ladies section with only 5 treadmills? Why have a big gym in the first place? Literally walked in and walked out what a joke. Fans don’t even work. Stinks.

Negative experience: Upon multiple complaints about a heater being on in a gym, staff turn it on because it’s cold weather. This shouldn’t be an option in a place where you are meant to break a sweat. It REEKS inside from the heat and sweat mixed together. Even caught a man peeling his eggs mid gym sesh. Also all gym equipment is broken, all the time. They can afford cleaners like 5 of them and multiple gym staff at the front but can’t afford to fix the gym equipment and taps.

Negative experience: I had a terrible customer service experience here. I asked for a simple music change, as the music was extremely loud and giving me a headache and it really isn’t my type of music. Usually the staff oblige with absolutely no issues, I pay a very expensive membership fee and the least they can do is change the music while I do my workout, I’m not asking for anything impossible. But this time I was met with bad attitudes telling me they can’t change the music, and then when they were asked why not? They became very confusing with their answers. Very unprofessional, and their unwillingness to give a straight answer lead to a lot of confusion. Overall a very off putting and strange experience!

Negative experience: Wish I didn’t pay upfront for a year , the equipment is absolutely thrashed half the cable machines are broken or missing pins,d shackles ect , barbell wrack is demolished half the free weights are missing the ends that show what weight it is , I just almost dislocated my shoulder the shoulder press cable machine as the cable is exposed from the plastic and gets caught on the metal guide that’s half way worn out,this has been like this for a while now ,when everything was not Broken it was hard enough to get ahold of equipment , now during peak hour forget about it , have abit of pride in your gym and maintain your equipment ,idk why there’s all these other things getting attended to like a juice bar , power upgrade , new bikes and you can’t even maintain your equipment

Negative experience: It has become a recurring issue that the ladies section consistently emits an unpleasant odor, which is not only uncomfortable but also unacceptable. To address this problem, it is imperative that measures are taken to improve ventilation, such as turning on the fans, or alternatively, posting a sign encouraging users to practice good hygiene by bringing deodorant. Furthermore, it is essential that users of the ladies section take responsibility for their actions and ensure that the door is closed after use, as leaving it open has become a frequent and frustrating occurrence. This lack of consideration has led to significant frustration, and it is crucial that users respect the space and others who use it by simply shutting the door.

Fantastic experience: Great gym facilities! It's huge and heaps of free weights. The sauna is a great addition too!

Negative experience: Filthy gym toilets are not getting cleaned until 10am now. The odour in all toilets takes your breath away. So with previous nights enormous amount of patrons through toilets they aren’t cleaned or monitored from 7pm. New manager has changed the cleaning & recently reduced the cleaning hours now it’s even worse than ever. Funny how toilets don’t get cleaned till 10am but two cleaners were on in the morning laughing and chatting together dusting the same pieces of equipment ‍♀️‍♀️ How does that work! Maybe seperate them and get the toilets done. Is anyone going to check the quality of the cleaning? Or do you just assume it’s been done to standard? I’ve seen them use water to clean the toilets and the same cleaning cloth went from toilet seat to hand wash taps Might be time for the health department to step in. BTW disinfectant spray bottles not long ago were filled with bleach to wipe down the equipment. ‍♀️ Work safe might need to revisit again as seen in the photo, cleaner is cleaning the shower with Nivea, water & bicarb soda & bringing their own cleaners in rather than use products supplied by Derrimut Gym Coolaroo. You can smell the men’s change area in the cardio / weight area, can this be addressed?

Negative experience: I've been a Derrimut customer since before Covid. I've always been happy. Unfortunately, recent decisions to take away space from the group fitness room are making the experience way more uncomfortable. I don't know who takes these decisions... clearly, they don't have any idea of what goes on in the ladies' group fitness...it's now crowded, and we can't even move. Surely, they could have found another space in that massive gym to create a room for reformer pilates. Very unhappy. I'll think twice before renewing my membership. Very disappointing.

Negative experience: It has come to my attention that several gym equipments are broken, and the staff's follow-up on these issues is lacking. Additionally, the cleanliness of the gym, especially the women's section, leaves much to be desired. The floors are consistently dirty, and there is a persistent unpleasant odor. I suggest implementing measures such as using fans or air fresheners to address these issues. I hope that these concerns can be addressed promptly to improve the overall experience for all gym members.

Fantastic experience: Hella great

Fantastic experience: Best gym, very good and motivational music, little over crowded but still love it.

Negative experience: I have signed up for almost two years in which I only come once 1st week . As I have call them and they said you have to come to cancel the membership when I came they still you need to pay two more payments to cancel it which is …

Fantastic experience: Good gym. Would be great to play more Techno

Positive experience: Most of the equipment not operational needs to be more effective and hiegenic

Negative experience: Music is over loud and getting headache when coming to gym

Positive experience: Typical Derrimut gym. Weights everywhere and good luck trying to find some dumbbells. Gym etiquette is out the window in this place. It gets quite busy during the peak times. I give it three stars because the atmosphere is not too bad with lots of people training which always amps you up a bit. There are lots of variations of machines and certainly everything you need for good workout.

Negative experience: Too crowded, machines aren’t maintained properly, poor ventilation. It’s cheaper compared to other gyms in terms of annual membership.

Fantastic experience:

Positive experience: Good, new bathroom smells already, probably bad plumbing

Positive experience: Top gym in the Northern Suburbs. The equipment is well maintained and the facility is clean which is appreciated. However i have noticed that the gym can get quite crowded during peak hours, making it difficult to access certain equipment.

Fantastic experience: Great ladies classes and vibe

Negative experience: 8 weeks out of order

Positive experience: Great gym and facilities, always nice and clean. Downside is that pins keep going missing from machines which can be frustrating..

Negative experience: This gym used to be good, now it's extremely unhygienic, multiple people get sick just by coming here. Zero ventilation, dusty AC vents, spores everywhere.

Fantastic experience: My son likes it, a huge hall has a court, and a boxing ring

Negative experience: Biggest scam of all time. Member ship is literally charging u about 725$ every year. They will show it to you as 11.95 a week or something like that. Highly recommend to save up and get yearly. These scums are trying to scam you

Positive experience: Except aome ppl who use phones and just sit on the machines, overall Basketball new hoops required And some machine maintenence. Overall Good

Negative experience: Air conditioning and equipment been broken since they opened and no one seems to care. Worst management I have ever seen. Can’t get any worse, well done.

Positive experience: Good gym. Alot of equipment and space. A few cons being alot of the dumbbells have no weight amount on them, the rubbers are broken off. Bare metal. The toilets are always filthy, urine smell throughout. Mould in the showers. Doors missing from the lockers. Only one waterstation, they need one on the actual main floor. Its currently inna different room next to the *clean* toilets.

Positive experience: Great facilities. Lots of equipment. Value membership price. Cons : parking packed so often need to park across the road, air con ! And machines are constantly breeding maintenance from heavy use. But overall okay.

Positive experience: Great gym facilities however very questionable staff members, especially during night. I bought 150 dollars worth of supplements and staff member at 1am 6 Feb 2024 doesn’t even bother to tell me about their vip card that you can get by spending 99 dollars in store.

Negative experience: Great gym, but it's maintained horribly. Lot of out of order equipment and the place has had no aircon working for 2 years.

Negative experience: No customer service skills machines broken avoid at all cost

Negative experience: The staff are very unfriendly and only say hi to the people they want to say hi to. They ignore people and chat to each other or go on their phones. Don’t believe some of the reviews here, staff members ask their friends to write good reviews. Unfortunately, the friendly staff members have left. It’s not the same as it was when it opened in 2021. The machines are hardly fixed and one of the drinking taps has been loose for ages. There’s equipment everywhere and a mirror near the squat racks has been smashed and hasn’t been repaired for months. The air conditioning in the boxing area is never turned on and it smells very bad on hot days.

Negative experience: They never fix any machine, water tap is not working even the AC is not working.

Positive experience: Overall not bad, came on a Tuesday night (~10:30pm) and was surprisingly busy however there are plenty of machines, benches and squat racks to use and it became really quiet at around ~12:30pm. Didn't use either boxing ring or the basketball court but it looks good. Some machines are out of order which is understandable, things break. Water tastes like chlorine so bring your own big bottle. Place is more clean/organised than some other derrimuts I've been to. 4/5 probably would come again

Fantastic experience: I recently visited the Coolaroo Derrimut Gym and was amazed by its size and offerings. The merchandise section is impressive, with a wide selection of products. The staff at the front counter were welcoming, and the manager Dylan gave me a tour without being pushy. The gym itself is vibrant, with diverse people and plenty of equipment, including a basketball court, rock climbing wall, and boxing rings. The group class fitness room is larger than some entire gyms and has its own dedicated equipment.

Positive experience: Quite a few of the machines are broken and haven't been fixed, music is also loud and bad. However it has a lot of other equipment and it's spacious. + for pullover machine 7/10

Fantastic experience: Came in the other week and met a very kind worker Shanay, amazing environment and care from staff

Fantastic experience: Amazing well kept gym, staff always cleaning and picking up weights occasionally, always keen to have a chat with the staff

Fantastic experience: Best gym

Fantastic experience: good equipment had a crazy workout

Fantastic experience: Great gym

Fantastic experience: Love this gym. Great service from Shanay!

Fantastic experience: Shanay is an absolute star! Great gym

Fantastic experience: Good place to do gym, the workers their are so kind and have so much respect!!

Fantastic experience: Great gym! Lovely staff!

Fantastic experience: best atmosphere and staff!

Fantastic experience: I recently joined Derrimut Coolaroo Gym and had an exceptional experience, earning it a solid 5-star rating. The staff, particularly Shanay, stood out for their friendliness and willingness to assist. Shanay went above and beyond in guiding me through the membership process and addressing all my inquiries with patience and expertise. The facility itself is well-equipped with state-of-the-art fitness equipment, making my workouts enjoyable and effective. The cleanliness and organization of the gym create a welcoming atmosphere, contributing to a positive exercise environment. What sets Derrimut Coolaroo Gym apart is not only its top-notch amenities but also the sense of community fostered by the friendly staff. The encouragement and support from both Shanay and the rest of the team have made my fitness journey truly enjoyable. I highly recommend Derrimut Coolaroo Gym to anyone seeking a welcoming and well-managed fitness facility.

Fantastic experience: I love this gym Very comfortable exercising here!

Fantastic experience: Shanay is very friendly and helpful keep it up the good work five stars guys

Fantastic experience: I went to the gym to sign up I spoke to a girl I think her name was shanay and I was impressed with her customer service skills very helpful

Fantastic experience: Friendly staff, group classes are great with amazing instructors, enjoy going to every class especially the zumba classes which are excellent, very satisfied customer

Fantastic experience: Friendly staff, had a really good workout.

Fantastic experience: Great Gym!!! Amazing amount and variety of equipment.

Fantastic experience: Great gym, staff are friendly and a wide variety of equipment offered

Fantastic experience: Great customer service, gym always clean and organised. Equipment well maintained always. Great atmosphere and music always on point. I'm obsessed

Fantastic experience: Moved to the area recently Coolaroo Derrimut is the biggest gym i have ever been to a lot of equipments and friendly staff and the prices compares to other gyms is a steal.

Fantastic experience: Great gym has everything I need

Fantastic experience: Very friendly staff

Fantastic experience: Good gym

Fantastic experience: Gym is very clean and equipment is all in good condition & has every avenue of fitness covered

Fantastic experience: Awesome gym, staff is amazing. I highly recommend this gym because it has a lot of equipment

Fantastic experience: Great gym, none better..

Fantastic experience: Amazing gym to train at, all the staff are super friendly and the selection of equipment is outstanding!

Negative experience: This gym started off good, but it has honestly turned into a dump. In all of my 12 years of training I have never been to a worse maintained gym. Half of the equipment is broken and seriously unsafe! Will never train here again.

Negative experience: Probably the worst derrimut we’ve been to, most based on the demographic here which just goes without saying: - People never un rack the weights off machines (not a single person) - Dumbell section is a nightmare, you won’t be able to find your weights are its completely jumbled up, some left in different places of the gym - Bathrooms are extremely unclean and putrid, its hard to catch an breath in there, goes back to the demographic issue i suppose cause i’ve personally seen some urinating on the floors as if its normal? - Weights don’t seem like they’ve ever been sprayed or sanitised over the past decade, don’t expect a single peace of equipment to be wiped after using and not a single person uses a towel here Pricing is cheap, but you really do get less than even what you pay for with Derrimut coolaroo.

Negative experience: Broken lockers at the change room, many exercise machines out of service, too busy , If you go from 5-9:pm, good luck. You have to wait in line. I go there because it's 5 minutes drive from where I live other wise I wouldn't go there even if it's free.

Fantastic experience: The best derrimut gym in Melbourne. Has everything.

Negative experience: Key experiences from my 13 months membership with Derrimut. $288 for 12 months is not only the cost, it adds up over a $100 settlement fee which will be every year, which means over $400 per year minimum. You'll need to pay settlement fee every year when you try to pay upfront. Worst thing is, most of the equipments are broken and takes ages to get them fixed. Staff is always here with their fake smile and little script because they don't care if someone walks away due to their behaviour, they are doing as they are told to do. They will never bother to show around to the new members and most of the people in the gym do not know if they should wipe the equipments after they use because they have paid the money and have been let free to discover. Lol Sometime you'll need to finish complete your workout at another gym because of limited equipments and more people. You can't only rely on Derrimut you'll need to have a 2nd gym membership parallel. Would recommend Anytime Fitness over Derrimut as they have enough standard equipments, keep educating people and will show you around on the joining and they may offer you few training sessions for if you are new. Good luck!

Negative experience: I am deeply concerned about the lack of air conditioning in the women's workout room. Despite my repeated attempts to report the issue, no action has been taken. This is unacceptable, as the scorching heat can lead to dangerous situations, especially when there are many people in a small space. Just the other day, there were 18 people crammed into the room, working out in unbearable conditions. It is imperative that this issue is addressed immediately to avoid any potential incidents.