
Information about The Pilates Lab
Opening hours
- sunday: 7h-11h
- monday: 6h-10:30, 16:30-19:30
- tuesday: 6h-11:30, 16:30-19:30
- wednesday: 6h-10:30, 16:30-19:30
- thursday: 6h-10:30, 16:30-19:30
- friday: 6h-10:30, 16:30-18:30
- saturday: 7h-12h
Our comment from FitFit Australia about The Pilates Lab:
Welcome to The Pilates Lab, a premier pilates studio located in Scarborough, Australia! Our studio is celebrated for its warm and friendly atmosphere, with instructors dedicated to providing a high-quality experience for all levels of fitness.
What our clients love most:
- Diverse Class Offerings: We offer a wide range of classes, from reformer to pilates circuits, ensuring there’s something for everyone.
- Small Class Sizes: Enjoy personalized attention thanks to our small class sizes, allowing instructors to provide individual guidance and corrections.
- Knowledgeable Instructors: Our experienced instructors are committed to helping you achieve your fitness goals, offering variations for all skill levels and ensuring safe practice.
- Welcoming Community: You'll feel right at home in our supportive environment that fosters camaraderie among members.
- Exceptional Facilities: Our studio is clean, beautifully designed, and equipped with top-quality machines to enhance your experience.
Some feedback reflects areas for improvement:
While the majority of reviews highlight outstanding experiences, there have been occasional concerns regarding communication regarding cancellation policies and experiences with management. We value all feedback and continually strive to enhance our services.
Join us at The Pilates Lab and discover how our invigorating classes can transform your fitness journey!
Services, Machines and Guided Classes
The Pilates Lab: Opinions
Fantastic experience: Love this studio! Really nice vibes from all of the instructors, you can tell they are very experiences and very true to classic pilates and good technique etc. I'm usually a reformer-only girlie but I also tried the pilates circuit and it was wonderful!
Fantastic experience: Love the range of classes at TPL! Adds such a great variety of workouts to my routine and everyone is lovely. Highly recommend!
Thank you so much Kasia!
Fantastic experience: I’ve been coming for 3 weeks and I love it! The class sizes are small meaning you always get direction (if needed) from the instructors, who are all great. It’s also a lovely atmosphere, and I felt noticeably stronger after only a couple of weeks.
This is amazing Fiona! We love hearing about your results! Keep it up, your doing amazing! x
Fantastic experience: Loved this class with Pam, no doubt I will be feeling it tomorrow!
Thanks Shue! So nice to see you xx
Fantastic experience: Great reformer classes in a beautiful studio, brilliant instructors who explain clearly and encourage everyone to be their best :)
Thank you so much Joanna! xx
Fantastic experience: Beautiful light, clean studio, friendly instructors and great class availability.
Thank you so much Bronwen! xx
Fantastic experience: Thank you Hannah. Your classes are always great. We will miss you. Merry Christmas.
Thank you Jenifer! xx
Fantastic experience: Had Hannah today and she was great as always so sad to hear she is leaving!
Yes we are sad too! We are glad you enjoyed her class!
Fantastic experience: Joined Pilates Lab just over a year ago and love attending the reformer classes. Such a welcoming studio with great instructors that cater for all levels.
Fantastic experience: I’ve been attending The Pilates Lab since it first opened its doors, and it has truly been a transformative journey for me. The instructors are fantastic—fun, attentive, and incredibly knowledgeable, always offering personalised guidance and making every class enjoyable. The studio is beautiful, and I love seeing how they keep adding more equipment to enhance the experience. Pilates has had such a positive impact on my life. Despite dealing with neck and lower back injuries, I’m feeling stronger, more flexible, and fitter than ever—no matter my age. The Friday classes are my absolute favorite! There’s a great sense of community, with regulars who’ve become friends, and I’ve even made a few new ones myself. It’s the perfect way to end the week on a high note. I know, there are a few reformer Pilates studios in Scarborough, and I tried some of them, but this is my absolute favorite. Highly recommended! N.
"Natasha, wow—thank you for such an incredible review! You've been with us since the very beginning, and it means the world to hear how transformative your journey has been. It's a joy to have you in class and I love the friendships that have been formed between you all. We’re lucky to have someone as warm and encouraging as you. Thank you!
Fantastic experience: A great class with Hannah! Great flows with thoughtful progressions
I'm so glad you enjoyed your class with Hannah! Thank you
Fantastic experience: Cannot recommend this studio enough! Everyone is welcoming, friendly and knowledgeable, and classes are run to a very high standard. No two classes are ever the same, and the instructors ensure you get a safe and rewarding workout . It's a popular and busy studio, but the efficient waitlist system means I've never missed out on a class I'd like to take. Love being a member!
Thank you for this beautiful review Stef! We look forward to many more classes with you.
Fantastic experience: Great studio and lovely instructor
Hi Mari, Thank you so much!
Fantastic experience: The teachers are lovely with friendly and comfy environment. Recommended pilates studio!
Thank you so much Janet!
Fantastic experience: Rani and Hannah are great. Make you sweat end of the session.
Thanks for the 5 * Vara!
Fantastic experience: Beautiful pilates studio! The focus on mind body connection makes the difference. Loving it!
Thank you Luiza!
Fantastic experience: Love love love. No two classes are the same and the instructors are elite. Such a fun, friendly and welcoming environment. I love my time at the Lab!
Thank you for your beautiful words! x
Fantastic experience: friendly, skilled, excellent workouts. has a wide range of times available. super close to me. willing to accommodate all levels of skill. 10/10
Thanks so much Shashi! We look forward to many more classes with you. x
Fantastic experience: Nice early class, good range and not too intense for first thing! All teachers are lovely.
Thank you Maree! x
Fantastic experience: Signed up for the Intro Package at the studio and have really enjoyed all the classes I've been too! A good variety and fun mix of classes to choose from.
Thanks Vanessa!!
Fantastic experience: Loving the Pilates lab!! Loving reformer, I’m new to Pilates and have found the teachers great and the classes varied.Would highly recommend :)
Thanks so much Kerry! xx
Fantastic experience: The Lab is in a great location, refreshingly appointed. and offers great variety in terms of classes. The mix of teachers is great too, each one offering something a little different.
Thank you so much Samantha for your lovely review! xx
Fantastic experience: Love Taylor’s circuit classes!!
Thanks so much Scott!! xx
Fantastic experience: Very welcoming environment, lovely instructors. Great for all skill levels. Couldn’t recommend enough ☺️
Thanks so much Holly! So happy you loved our classes. x
Fantastic experience: The introduction to Pilates class was great. Kate Savage was my instructor and she made everyone feel comfortable with working to our own fitness levels and she explained the equipment and techniques clearly. I enjoyed my first time experience at Pilates Lab which encouraged me to keep going.
Thank you Lauren. We look forward to many more classes with you. xx
Fantastic experience: My sessions at the Pilates Lab were awesome. I liked the fact that each class was different and challenging. The teachers were welcoming, helpful and patient. I always felt good and energized after.
Thank you so much Anna! xx
Fantastic experience: Loving the Pilates lab! I’m new to Pilates and have found the teachers great and the classes varied. Such a great work out and in a beautiful, light filled room. Would highly recommend.
Thank you so much Alexa! Look forward to many more classes with you! x
Fantastic experience: I highly recommend The Pilates Lab. The studio is beautifully presented with very good quality equipment and excellent instructors. As someone new to reformer, I was made to feel very welcome and adaptations were suggested as needed. The classes are energising and uplifting. I’m grateful to have found this lovely Pilates community!
Thank you so much Angela! We are so happy to welcome you to our community! xxx
Fantastic experience: I bought a block to include an introductory class and have really enjoyed the Pilates here. Very warm, welcoming and friendly with great instructors and great classes no matter what level you’re at
Thank you so much James! xx
Fantastic experience: Very impressed with this studio. I found the classes much more technique based than a lot of other studios which provides me with confidence that I’m truly working in the right areas. The trainers were all awesome- all lovely people, focus on every individuals needs and keep the classes interesting. I will be back!
Thank you so much Sarah!
Fantastic experience: I have recently returned to exercise post baby and had enjoyed Pilates at another studio during my pregnancy. I thought I would try another studio close by since I had only tried the one whilst I was pregnant. I am so glad I found the Pilates lab. It is much more informative and the intro class you need to attend before your sessions is really important. I thought I knew how to use the machine correctly but I honestly hadn’t been shown! The girls really show you how to engage your core which for me, after having a Caesarean is very important. The staff are very friendly and the studio is beautiful. Not to mention the coffee next door is great too haha. It’s in a very nice location close to Scarborough Beach and a nice neighbourhood. I would highly recommend to anyone. I was nervous, starting up exercise again, But the girls make you very comfortable. Thank you very much
This is amazing! Thank you Jeanie. xx
Fantastic experience: Outstanding Pilates studio- attention to detail with the traditional Pilates method and the felt the burn! Will be my new regular studio
Yes!! Amazing!
Fantastic experience: I’ve had a great experience at the Pilates Lab! From my first class I felt a difference and definitely felt the burn! Each instructor was extremely professional and I could tell all very passionate about Pilates and ensuring we got the best out of each class! Being pregnant I felt they catered to me and easily adjusted any exercises to suit what I needed. They have an easy booking system and answer any queries with minimal turn around time. Thank you to the team there, will definitely be back and highly recommend the Pilates Lab!
Thank you so much Sonia!!! Love love love this!! xx
Fantastic experience: Really enjoyed my pregnancy pilates classes! All of the instructors were very knowledgeable and offered options for each class depending on how I was feeling on the day. A great way to start a sunday! Thank you, Katie
Thanks so much Katie! So glad you loved your pregnancy classes with us. xx
Fantastic experience: The Pilates Lab is lovely from the moment you walk in, it has an awesomely welcoming and calm vibe. The drawcard for me was the option if so many different types of class, I’ve enjoyed them all and in each class the attention to detail of the instructor has been spot on, which I think is so important and easy to lose when a class is overflowing, an experience I’ve never had at TPL. Thank you!
Amazing! Thank you so much Lauren! We are look forward to lots more classes together xx
Fantastic experience: Did the intro pack whilst on a holiday to perth. Great studio. Great instructors. Enjoyed my classes and got a good workout from it
Thanks so much Jessica x
Fantastic experience: Easy to book, good class times that cater for early and slightly later AM (plus late afternoon so you can go straight after a work day and not loose any momentum waiting for a later class). I'm still a newbie and trying out different places in the area, but teachers here seem very well trained compared to others I have tried in the area. Particularly liked the class I went to hosted by Dani!
Thank you Phylicia for your lovely feedback. Hope to see you back for regular classes with us. x
Fantastic experience: I took up the introductory offer and it has been great. Lovely studio and wonderful instructors that are committed to ensuring you get the most out of each class.
Thank you so much Iris! I'm so glad you enjoyed your classes with us. We hope to see you for many more. xx
Fantastic experience: I have really enjoyed my classes at the Pilates Lab. The instructors are very friendly and helpful, the Studio is clean and large, and the app is very easy to use when booking classes. I will definitely keep attending classes here.
Amazing! Looking forward to many more classes together! Thanks Pam
Fantastic experience: Purchased 5 classes at Pilates lab and absolutely loved all of them, the instructors at the studio are super friendly and educational. Would highly recommend for all ages and fitness levels.
Thanks so much Ciara! x
Fantastic experience: I'm having a great experience at The Pilates Lab. Amazing price and value for their intro package. Thorough induction class to get started off on the right foot. A number of options for morning or evening classes. And a variety in class types offered so can try different things. Will most certainly continue to workout here for the foreseeable future!
So happy to hear this! Thanks Megan! x
Fantastic experience: I’m am thoroughly enjoying the Pilates reformer classes on offer. The best decision I made was to cancel my gym membership and sign up to The Pilates Lab! The location, instructors and patrons have inspired me to be a healthier, happier me.
Thank you Sandra! I love this! I am so happy you made the switch and feel the benefits of Pilates. Always easier to get your workout in when it's something you enjoy!
Fantastic experience: Love this studio! Have had great classes with the right amount of burn and challenges and the instructors are always giving me alternative variations for my terrible knees and neck if needed. Highly recommend! Also, this place is plant heaven
Thanks Manon! I'm so happy you enjoy your classes with us. We look forward to many more with you. xx
Fantastic experience: The Pilates Lab has been amazing. They have a beautiful, clean and light studio with easy access to parking out the front, and a wide variety of classes and times to suit all needs. The instructors are friendly, welcoming and encouraging, and they have cleverly designed the reformer classes to cater for all levels within the one session, from beginner to advanced. Thank you! Update: more than 2 years on from my first review, and I’m still loving the classes here! The instructors keep coming up with new and different excercises to try every day, they all have killer playlists to keep the energy high and they hold regular games and challenges to keep everyone active! I have met some lovely people during classes, there is a nice community feel. Thank you to Pam and her wonderful team!
Thank you so much Emma!!! xx
Fantastic experience: An excellent, dedicated Pilates studio with knowledgeable instructors that challenge you but don't grind you down. 10/10 recommend the Chair class!
Thanks so much Christine! xx
Fantastic experience: Great studio that caters for all levels of experience. If you're thinking about giving it a try, the Intro to Pilates offer is a deal too good to be missed. Thanks Pilates Lab
Thanks so much Casey! xx
Fantastic experience: Really enjoying the Matwork classes and love the variation and challenge that each instructor brings. I was really impressed by the intro class and the level of care shown to new students. Love coming to class knowing I will leave feeling challenged but not depleted.
Thanks so much Steph for the lovely review. I'm so happy you're loving the classes. It's been nice getting to know you and I look forward to many more classes together. x
Fantastic experience: After reviewing few Pilate places, decided to give this one a shot. Overall a really pleasant experience so far! The studio is nice and clean, instructors are all friendly and professional, easy to book or cancel classes with the app, definitely something I am looking for!
Thanks Sylvia, I'm so happy you're enjoying your classes with us. We look forward to many more classes with you. xx
Fantastic experience: This studio is gorgeous in energy and ambience, love the classes and the instructors... the perfect amount of instruction, correction and challenge, I've never felt stronger.
Amazing Sam! Thank you so much for your feedback. I'm so happy you can feel the changes in your body and you are loving your classes with us. x
Fantastic experience: Best Pilates lab in Perth. Taylor is amazing. My body has changed so much since going and my back pain is basically non existent now. Thank you Pilates lab x
Wow! How good is that Beth! This is why we love what we do! So happy your pain free. Looking forward to many more classes! x
Fantastic experience: Strongly recommend The Pilates Lab! The variety of classes, atmosphere and instructors are all 5 stars.
Thank you, thank you Sanam! I'm so happy your loving the Lab! x
Fantastic experience: Love the pilates Lab, the instructors are amazing and the variation in classes means I never get bored. Lots of class times available early morning too.
Thanks so much Renae for the wonderful review! xx
Fantastic experience: Absolutely love going to The Pilates Lab. I started attending due to ongoing back pain and after a month of classes have zero back pain! Love how much stronger I have gotten and that I'm genuinely excited to attend every class...working out feels fun!
Thanks so much Iris! Totally made our day! Getting results like these are AH-MAZING!!! Looking forward to many more classes with you. x
Fantastic experience: The ladies at the Pilates Lab offer a variety of workouts that were challenging but also achievable for a pilates beginner like me. Nice small intimate classes and a good selection of classes available throughout the week.
Thank you so much Alicia! How exciting to have just discovered Pilates. Your going to love the journey. So happy to have you with us at the Lab.
Fantastic experience: The pregnancy classes are great. I traditionally was into HIIT training and was sad when I had to stop, but these classes are a great workout within the safe limits of pregnancy.
Thanks Sarah! Good to hear! xx
Fantastic experience: I have been a member of the lab for a few years now. I couldn’t recommend it more. The range of classes is awesome and there is something for everyone. The expertise and knowledge shown by the instructors can’t be beaten.
Thank you Jen! So happy to have you as part of our Lab fam for so long! xx
Fantastic experience: Amazing studio with so much variety in classes. I did the 6 class trial and now I’m hooked, not only do they have reformer but also yoga, barre, boxilates, mat Pilates with plenty of classes all day long !
Thank you so much Emm for your lovely review! Looking forward to many more classes with you! x
Fantastic experience: My first week at the Pilates lab has me excited to exercise again. The instructors are passionate and supportive and I love that the classes are small enough that any time I need that support to correct a pose I have it straight away. Thanks guys!
Yay Lauren!!! So happy that you're excited to get moving! Looking forward to lots more classes with you. Thank you x
Fantastic experience: Lovely Pilates studio with an excellent variety of classes to suit different needs and fitness goals. The studio is clean and fresh and all of the instructors are so attentive, encouraging and friendly! I have enjoyed every class so far and highly recommend The Pilates Lab.
Thanks for your lovely review Jacqueline! I'm so happy your enjoying your classes with us! x
Fantastic experience: Loving reformer pilates at this studio. The different instructors all have their own style so it's easy to find the right class to challenge yourself and keep it interesting.
Thanks so much Johanna! Looking forward to many more classes together x
Fantastic experience: I miss The Pilates Lab if I haven't been in awhile! Great energy and the instructors are really patient and make sure the excerise suits you to get the best movement out of your body with your own capabilities without calling you out infront of everyone and are really encouraging! So happy I have purchased a membership!
Thanks Krissy! Excited to do many more classes with you. x
Fantastic experience: Have loved diving into Pilates at the Pilates Lab. Great instructors, calm space. A super treat to lose yourself in.
Thanks Leith! So glad we can be one of your happy places!
Fantastic experience: The Pilates LAB has been such an enjoyable experience. The studio is stunning, the instructors are so friendly and knowledgeable. The app is accessible and user friendly and the variety of classes are great. I am new to Pilate/yoga and have been made to feel welcome and informed in technics and safe practice. Highly recommend!!!
Thank so much Abbey!
Fantastic experience: I have really enjoyed my intro class package at the Pilates lab. The instructors were very motivational and gave helpful individual guidance to perfect my technique!
Thanks so much for the positive feedback! So glad you enjoyed your classes with us!
Fantastic experience: I recently started my Pilates journey with the Pilates Lab and I've had a phenomenal experience. The trainers are professional, the studio is inviting and the classes are challenging and fun. I will definitely continue coming after my intro pack expires.
Thank you Amy! I'm so happy you're loving our classes. We are so happy to be a part of your pilates journey. xx
Fantastic experience: Pilates at The Pilates Lab is just what I’ve needed. The workouts are different each time and leave me feeling healthier in both body and mind. Thanks for creating such a great place to spend an hour and for a really efficient booking system.
Thank you so much Rachel! We look forward to many more classes with you!
Fantastic experience: Awesome pregnancy reformer classes in a great small class setting! Love the studio fit out too. Can’t wait to get into the other classes after bub arrives!
Thanks Bree! So glad you enjoyed your Pregnancy class with us. Looking forward to having you back once Bub arrives. Good luck and see you soon!
Fantastic experience: Friendly and knowledgeable instructors who explain well and offer variations to exercises Tor different levels. Reformer machines top quality and well maintained. Enjoying my visits immensely.
Thank you so much Sarah! xx
Fantastic experience: Love the classes and trainers at Pilates Lab! This studio caters to all levels - highly recommend for anyone starting out their fitness journey or those who are after more of a challenge.
Thank you Jill for your lovely review. xx
Fantastic experience: It's been a really great experience so far - a warm, inviting but challenging space that has turned me into a Pilates (specifically a Pilates Reformer) convert. Excited to explore the other classes on offer!
Thank you Su Lynn! How exciting that you have the Pilates bug like all of us. Wait until you try all the other class types we have to offer. We look forward to many more classes together. xx
Fantastic experience: I am currently going into my third trimester and I look forward to my weekly pregnancy reformer class! I can’t wait to do the mom and bubs class when he/she gets here. I would definitely recommend this studio.
Thanks Deirdre! I'm so happy you are enjoying your classes. We cannot wait for you to Bring your little one in once they are here. xx
Positive experience: Have really enjoyed my Pilates experience here, the team are so knowledgeable and every class has been different which is great. I’ve left every class with a better understanding of Pilates movement on a reformer and feel much stronger after only a few sessions.
Thanks so much Stephanie. I'm so happy you're feeling the benefits already. Keep up the good work!
Fantastic experience: I have been incredibly impressed with the Pilates Lab. The studio has a lovely energy, the instructors are fabulous and there is a good selection of classes. The studio is welcoming, friendly and offers high quality Pilates classes.
Thank you for your lovely review Santina. We are so happy you love it at the LAB as much as we do. x
Fantastic experience: I am new to Pilates and have thoroughly enjoyed my classes at The Pilates Lab. The Intro package is great value.
Thanks Alyson, I'm so happy you have enjoyed the Intro package. Keep up the good work!
Fantastic experience: I love the Pilate Lab, such a beautiful, tranquil studio. After only a few sessions I am significantly more confident on the reformers, with the help of the staff and introduction class. Balance, flexibility and strength has improved over a short 3 weeks.
Fantastic experience: Very happy with my experience at Pilates lab. Excellent and caring instructors, the app is a great support with remainders for every booked class. Lots of options to exercise and get back to a good fitness level.
Fantastic experience: Absolutely awesome every single time. It is challenging and rewarding. The instructors are attentive and very knowledgeable. I felt welcome right from the start and have always been offered alternatives if something is too hard or I have an injury. Fantastic. Highly recommended.
We love reading reviews about our instructors! thank you Natalie! and thank you for recommending us.
Fantastic experience: Beautiful studio in Scarborough; modern, relaxing, inviting. Great instructors that are easy to follow. Easy to book casual classes. Thanks Pilates Lab!
Thanks for the 5 star review Ashlee!
Fantastic experience: If your looking for a different approach to Pilates this is the place for you. I have been unable to exercise intensely for 18 months as have lost my tone and strength. The follow up emails after each class was great and explained what your body may be feeling, so glad I came to the Pilates Lab. This is the only studio I have visited that explained the set up of the machine to suit me! The 6:30pm classes worked perfectly for me as I could attend even if my work ran a bit over. Highly Recommend :)
Oh amazing Melanie! We are so happy we have been able to assist in your journey back into exercise! Hope to see you back regularly!
Fantastic experience: Fantastic Pilates studio with highly knowledgeable and friendly instructors. Love the wide choice of classes and times available. Classes are challenging but differentiated to suite all ability levels. I would definitely recommend The Pilates Lab!
Thanks for the great review Heather! Glad you are getting challenged by our classes!
Fantastic experience: The website makes it so easy to book/change classes, it's really user friendly. Equipment is clean and well maintained, and the instructors are friendly and very good. The classes are full of all body types so it isn't intimidating. Very glad I started going here!
We are glad you started here too Heather! Thanks for the review :)
Fantastic experience: I haven't been able to exercise for a few years due to illness. The Pilates Lab experience has been a great way to get moving again. The instructors were patient and adapted exercises for me so I could still enjoy the classes.
So good to hear you have found the Pilates Lab and finding it helpful to move again! Thanks for the review Allan, keep it up!
Fantastic experience: Such a calm and comfortable Pilates studio, with instructors constantly making sure you get the most from each class. A great place to begin your Pilates journey.
Thanks for the great review Cass. Glad you hear this!
Fantastic experience: I have loved my intro to pilates with The Pilates Lab. I have never done a pilates class in my life and felt really comfortable with the team. I've now done five classes and am addicted! The facility is really nice, the staff is really helpful and gets you into the right positions when you're not fully up to speed and you get a solid workout! Can't wait to keep going with this dream team. Thanks thanks thanks for all the support and help now and in the future.
Hi Andi, that's so great to hear you are addicted to our classes. We enjoy having you at our studio. Keep up the hard work.
Fantastic experience: Fantastic Pilates studio! All the instructors are super friendly and helpful. I love how the classes are always different and they give everyone from beginner to advanced options in the workouts.
Hi Amber, thanks for the great review. We are so glad you are finding each class different and at your skill level.
Fantastic experience: Great range of classes, very professional and friendly instructors and great system for booking and paying for classes which allows flexibility week by week. Fantastic location near the beach and some fabulous breakfast places for after class!
Thanks Tanya!
Fantastic experience: Have enjoyed every minute at the Pilates lab. The workouts are tough With all of the instructors providing a high level of attention to each person to ensure they get the best workout possible.
Glad to hear you are enjoying every minute Madison! Thanks for the 5 star review :)
Negative experience: The instructors are lovely, but sadly my experience with the owner/manager has led to a very disappointing and concerning experience. On 2 occasions during my initial prepaid 10 session package, I had to cancel because of illness from my 7am class upon waking. I understood from the T&C that i would forfeit the cost of the class ($28.90) which i did not have issue with. However, i received an email from the office admin saying that they would be considering adding additional fees for late cancellation and that i should be more mindful. They later said they were losing business because of this cancellation and could've taken another person in my place, thereby getting paid twice for my session. The communication from the owner, Pam grew increasingly agressive with bolded letters and her telling me that I was "just arguing for arguing sake and was pissed off". I was never "pissed off", just offended by the communication thoughout and i have never received such an unprofessional message from a business in my life. I have opted to forgo my remainder sessions with Pilates Lab, as the owner has made me feel so uncomfortable and unwelcome. This is the most shocking customer service i have received by anyone, ever! This could've ended very differently with a bit of professionalism and acknowledgement, rather than defensive, attacking responses. Not very zen or balanced for someone that professes to promote wellness.
Thanks for your review Jennifer :)
Positive experience: I purchased an introductory package which was great value to try this studio. i focussed on the reformer classes & have found them equally enjoyable & challenging. There is a good schedule of classes including Saturday & Sunday though the popular times fill up early.
Thanks Shirley, we appreciate your great review!
Fantastic experience: The Pilates Lab in Scarborough is a very accommodating place to learn pilates. I’m a beginner, with health issues and I carry a bit too much weight. The instructors are friendly and very good at redirecting me in order to get me to complete exercises properly without drawing attention to my weaknesses. I have not tried any other pilates places but have no desire to because I am made to feel very welcome here.
Warms our hearts that you don't want to try another Pilates Studio! We welcome you to the Lab Lisa. Thanks for the 5 star review.
Fantastic experience: The pilates lab is great! The instructors are very welcoming and will one on one assist you if your not to sure on how to do the specific exercise. The studio is very clean and has a relaxing atmosphere with plants placed around the studio.
Thanks for the review Ella! Great to hear you are having a great experience and enjoying the Pilates Lab :)
Fantastic experience: The instructors at the Pilates Lab are fantastic! They are friendly, attentive and most of all welcoming. I always feel comfortable attending classes and love the atmosphere of the studio in general. Thank you Pilates Lab!
It warms our hearts to read a review like this. Thanks Poppy!
Fantastic experience: I’m having some major health/bone/arthritis issues and take 1:2 classes at the moment. The instructors take it very seriously and I feel they’re really keen on getting improvements done to my movements and body. I love the attention to detail and the professionalism of my instructors, mainly Zina and Pam. The studio feels light and airy. Thank you for your help and happy 3rd Anniversary! Janett
Thank you for such a great review Janett! So happy to hear you are getting so much out of your 1:2 classes with our instructors.
Fantastic experience: Since a month I've been going to the pilates lab with the intro package. With this offer, you'll get an intro class and 5 multi use classes to see if you enjoy pilates. And every week I can't wait for my next class! It is challenging but very good for a full body workout. There are always options to do it on your own level and the instructors are very helpful.
So glad to hear you can't wait for your classes, thanks for the great review!
Fantastic experience: The Pilates Lab in Scarborough is great! Thanks ladies for the classes each week. All the instructors are very knowledgeable and helpful. Such a calming and welcoming space to exercise in :)
So good to hear Eloise! Thanks for coming to the Lab :)
Fantastic experience: Each class is different which keeps exercising interesting and your mind alert. Instructors are knowledgeable, helpful and encouraging. Take the class at your own pace with options to suit beginners and those more experienced. The Pilates Lab is great and very popular so book a week or two in advance for your favourite classes.
Thanks for the great review Kyarna! Good to hear you are enjoying each of the classes and not getting bored :)
Fantastic experience: Beautiful studio and lovely instructors. Undertaking the introduction package I was new to reformer, and returning to exercise 2 months after having twins, but the instructors were very attentive such that I’m already in the swing of it. Recommend.
It's so good to hear you're back in the swing of it already! Good on you for coming back so soon after having your bubs. Thanks for the great review!
Fantastic experience: I have just completed an intro package with the Pilates Lab, which was a great way to get hooked on something that is great for you, every session is a full body work out and they have such a great timetable that makes it easy to book no matter what your schedule looks like. The app is easy to use, the instructors are really lovely and very professional. The studio its self has a nice feel, is clean and looks great! Loving The Pilates Lab!
Hi Jayde, Thanks for your great review. Glad to hear you are loving the lab and your hooked!
Fantastic experience: The pilates lab is the best pilates studio I have been to. The instructors are supportive and the classes are both challenging and rewarding. I would highly recommend to anyone wanting to give pilates a try!
Thanks for your great review and recommending the Pilates Lab Emma!
Fantastic experience: I would highly recommend The Pilates Lab. I started with the intro to pilates package at the start of the month which is really good value and a great way to introduce yourself to the equipment, classes and studio. The classes are small, all the instructors so far have been great. They are engaged and will correct your technique quickly to make sure you're safe and gain the most from the class. There's lots of options given to meet different levels of fitness/experience. And no class has been the same routine yet - so you wont get bored. The studio itself is clean & nicely decorated. And their app for booking classes if very easy to use. Overall I've been very pleased with my experience at this studio, I'm not a person that enjoys exercising/going to the gym. But I look forward to my classes here.
Hey Emma, thank you so much for your descriptive review. We are so glad to hear you have found an exercise style that you look forward to. We love having you at the Lab!
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