Crunch Fitness Bankstown

Fantastic experience: Conor & Daniela helped me out in a time of need. I terribly needed a shower due to the hot weather and smelt like a hand me down footy boot. Not just employee’s but people with a heart.

Fantastic experience: Best gym ever! The vibe here is electric, and the trainers are next-level awesome! Every workout feels like a party with the incredible music and energy. Whether you're lifting or just crushing cardio, this place keeps you pumped and ready for more!

Fantastic experience: Fantastic gym that makes working out enjoyable. Highly recommend!

Positive experience: Would like to share the new trainer Jan who does HIIT/strength classes at Bankstown is a great trainer! His workouts are fun and enjoyable & also helps with perfecting technique within the class

Fantastic experience: Thank you Crunch Bankstown for the great changes , i enjoyed the Warrior class /Monday evening with Maree, we missed those HIIT classes . Keep up I am a member in crunch Bankstown for long years ago. we missed the good classes lately, i was thinking to leave this Gym , cause they are focusing on zumba classes only, more than HIIT classes, which should be the priority in any Gym, zumba for fun not to buld muscles and strength our bodys. But i changed my mind since ( Jan) the new instructor started to give us classes on Thursday evening. new technique, and new exercises every week, he is really professional, and knows what he is doing, his class not boring like other classes. Hope we have more evening classes with him.

Positive experience: Jan is very experienced instructor. Jan showed us technical and forms in details. I learned a lot in Jan’s class. Appreciate bankstown crunch have Jan’s classes.

Fantastic experience: best club in the area, highly recommend!!!

Fantastic experience: Highly recommend!! Friendly staff and personal trainers who always put the members first. Pricing is incredible!!

Fantastic experience: Great gym staff were so friendly and welcoming. Definitely recommend!!!

Fantastic experience: Amazing gym. Good quality equipment

Fantastic experience: Staff are so friendly!

Fantastic experience: fantastic gym!! super friendly staff with unlimited equipment, would definitely recommend :)

Fantastic experience: 10/10 Gym! All staff and members are super friendly and make working out as a beginner super easy. I love the no judgement motto, very positive place.

Fantastic experience: Best gym in Bankstown, spacious and staff are really friendly

Negative experience: I have been a crunch member for many years and decided to cancel my membership in late April but crunch still direct debit money out of my account until mid June. I have asked for a refund more than 6 weeks ago now and despite many requests to their head office, am still waiting for the refund. The Bankstown staff are friendly and helpful but the back office and finance seems to be in disarray

Fantastic experience: Amazing Fitness class all team to. Thanks you

Fantastic experience: Staffs are very friendly.

Negative experience: Not for me in any way, however it is the cheapest membership around.

Fantastic experience: Monster space and the most amount of cardio machines I've ever seen. Goot selection of pin loaded machines and hammer strength Over 2 power racks. Good deal for like $10 a week.

Positive experience: Crunch fitness management agrees their system of communication need to be improved. I enquired a couple of gyms around i agree they have one of the lowest fees in the surrounding areas. The gym is big enough to breathe even when its full with ppl, i would recommend if u want to go gym regularly. (friendly folks from front desk and within the gym at crunch bankstown is only reason im bumping up the rating and i hope their system of communication improves)

Negative experience: It’s a trap for you to get your money out of your pocket at any cost. 2nd day I did called for cancellation, said done. 1 months later I was told card declined, I emailed again for cancellation and then they started drama to make it another month. After that they asked for payment if I want to cancel where I didn’t not used for 1 second of their service but got enough mental stress. Definitely not recommended to anyone, I’ll say rather have a stress free life at home than getting into their trap. After successfully cancelation with all payments they force me to do and all today they tried to charge my card again. How funny.

Negative experience: Worst customer service. Want to put gym membership on hold however they cant do over the phone or online and has to be done by person. What if the person already left the country?

Positive experience: Ok

Positive experience: The gym is a great value for money. The staff and members are friendly. The gym equipment is getting old and not well maintained. Most of the machines have funny sound effects due to rust in the handles and the cables which makes the weights move slower, get stuck and cause injuries. The gym main door from the shopping centre is always closed before 8 am and after 5:30 PM which makes it difficult to enter or leave the gym during those times.

Fantastic experience: Very good

Positive experience: Great club

Fantastic experience: Great friendly vibe! Nice equipment and quite big! Good value for money.

Fantastic experience: Great place with different range of machine and different class to suit your demands. Highly recommended.

Fantastic experience: Safe equipment Lots of groups to try

Fantastic experience: Love Crunch Fitness Bankstown. The members and staff are inclusive and the vibe is so relaxed and fun.

Positive experience: Friendly staff, clean site and fairly new working equipment for everyone to use. Excellent classes not packed out better to attend in the morning as the afternoon after 4pm can get a little crowed.

Negative experience: I rang to ask kindly how old i have to be to sign up there, and the person on the phone proceeded to mock me by saying the same thing in a mutch higher pitched voice. i hung up immediately from disgust, definitely never going to be my choice of gym again.

Negative experience: Seriously I have a qus to crunch management.....no carrying bag while doing gym, is it for as a joke? Lots of people doing gym with bag with them. Teasing womans is regular things at crunch. Guys grouping and yell with loud voice happening always and management always silent about it . Also gym staff acting like they own the gym....lots of attitudes. Attached picture for people doing exercise with bag.

Negative experience: Bit disappointed with inconsistency in opening hours. This happened on sunday morning. Be careful to come in early as you will waste your time waiting(15-10-23)

Positive experience: Been going for a bit and everything is pretty good but today was a bit how's it going. Didn't join this gym earlier because i thought there would be a lot of annoying "gym bros" but not the case. Lots of free classes to attend but I haven't gone to one but I see plenty of people attend and know that there's a lot of regulars that enjoy since some classes are super packed. My sister said she attended a boxing class and enjoyed it. My mother goes to Zumba class with my aunty and they enjoy it. Multiple squat racks and two deadlift platforms. Two bubblers that you can fill your bottles with or just drink. Good amount of cardio machines and alternative machines if you're waiting to do a specific exercise. Honestly don't like how close the machines are but got used to it. It's pretty cheap for a weekly basis and the only thing that I miss at my other gym is having 24 hour access since I work shift work but it is manageable. Relatively creep free. Staff are nice, I personally don't really like talking to people in the gym but can see they have good relationships with members. Today was the first time I was super uncomfortable. Some guy was in the middle of his workout in the cable machine area and was complaining about South Pacific Islanders to his friend who wasn't as audible. He was basically yelling it across the gym. I don't know the context but he kept saying "because they're Pacific Islanders" really loud. Went to go ask but the guy dipped and didn't hear him complain when big islander guys came in to work out.

Positive experience: Needs more spray bottles and/or wet wipes, toilets are dirty

Negative experience: rudest customer service ever. They dont even reply when I say good morning or even look at me. If you're not within the "gang" members they dont greet you

Negative experience: Guys giving use best advice DO NOT sign up at this gym they will literally waste your time. They will keep ringing you to invite you to a free trial and you turn up there and they will tell you sorry can’t let you. That gym is rubbish worst gym ever disgusting gym and stuff, disrespectful stuff they don’t have respect they are little rats that gym that company should be shut down no point it’s called rubbish gym they made me leave work to come try out this gym turned out to be liars and peace of rubbish rats I went up off at the manager face to face told him your the manager you’re meant to take responsibility so wake up and teach your stuff how to do their jobs.

Fantastic experience: Love my local. Great people working there. Good energy and vibes. Most people are civil and just there to workout. Decent prices too and equipment is reasonable. Just getting a bit busier these days.

Negative experience: The worst place to go i requested to cancel my membership ages ago and still sending an email to pay plus, still trying to charge to my accounts.

Negative experience: Nothing is for the convenience of their members.

Negative experience: Gym staff all very pleasant to deal with. The head office don't owner there membership. They sold me 18 membership and after 12 month they claim that membership is over. Even the staff member confirmed I paid for 18 month but head office rejected it and cancelled membership.

Positive experience: Equipments are usually well maintained. However, the staff is a minus. Some of them are very friendly and helpful, but some are somehow rude and unfriendly. When I came to sign up and wanted to ask more about payments and prepaid cost, the guys didn't explain and made me feel uncomfortable when I ask them questions. I did not know about the checkin process for my package and the girl at the counter made me feel unwelcome by something that I was not aware of. Overall, it's a three star customer service.

Fantastic experience: Cheap, lots of equipment, an extremely nice owner and clean change room. I’ve recommended it to all my friends :)

Fantastic experience: So happy that I have tried out this place. Spacious and lot of gym equipment to exercise yourself. I am just out of sickness and need to exercise to get my weight back to healthy level. Found out that Crunch has budget memberships for beginners like me. First, I was questioning myself that why the weekly fee is so low compared to many other local gyms, maybe the place is not very good. However, after trying the first free visit, I was so happy of the Crunch Bankstown. It was so good more than what I was expecting.

Positive experience: This place needs upgrade, staff at the front counter are just look like dead.

Positive experience: Good gym, but Crunch fitness need to change those stairmasters, it's 2023 most gyms have electric stairmaster nowadays. Also need to add hard/wooden floor for squat racks!

Fantastic experience: Good atmosphere, wide range of equipment, plenty of space, great value

Positive experience: Cheap, nice staff, decent patrons. Sometimes hard to get a bench

Positive experience: Staff helpful and friendly, however, stricter rules regarding the behaviour of some of the gym patrons and usage of towels. Equipment needs an overhaul and toilets more cleaning. Would love to see the massage chairs here as in other Crunch gyms

Negative experience: The cleanliness and maintenance are a complete joke. Not only do members not use towels on the machines, leaving them covered in sweat, but the staff do nothing to address this issue. Quite ironic as the motto of the gym is "No towel no workout". As a result, the equipment is constantly in a state of disgust and sweat. Members also intentionally slam the cable machines from peak height with full force, resulting in the machines often being broken. In addition, the dumbbells are constantly being tossed around carelessly from the benches, resulting in the dumbells bouncing and rolling meters away, creating a dangerous environment for surrounding gym goers and their personal possessions. Not only are the weights not being re-racked, but dumbells are also being misplaced all over the dumbbell rack or rolled underneath, as members do not bother retrieving dumbells after they have roll underneath from being thrown. It's clear that some members have no common courtesy, or regard for the safety of others. To make matters worse, 'certain' gym goers congregate in large groups and proceed to yell across the gym to one another in a loud obnoxious manner. The staff at this gym are a complete joke. Rather than ensuring that the gym is running smoothly and helping out members, they are more interested in socialising with one another, or hidden away in the staff room on their phones. It's no wonder that the gym is constantly in chaos. To top it all off, the gym is always unbearably hot and humid, making it an unbearable place to workout, especially during the summer. I have been to a number of gyms in the area, but I have never encountered such a poorly run unsanitary gym where members are disrespectful to the equipment and each other. The low membership fee does not justify joining this gym. You are better off paying more for any other gym for much better amenities, crowd, and basic level of sanitation.

Positive experience: Lebos ruined this gym they act like wild dogs. Either that or they hog equipment and socialise. Edit: here's an update, I recently re-joined because I heard the noisy lebos left. It's def much better, in fact, there's nothing wrong with the gym at all!

Fantastic experience: Really friendly staff. Lots of machines when it comes to treadmills and other cardio machines. They also have two punching bags that aren’t always present at other gyms.

Fantastic experience: Great place in Bankstown. Staff are friendly and Manager is very helpful.

Fantastic experience: Decent size gym located at the centro bankstown

Fantastic experience: It's better now with the new management

Fantastic experience: A very friendly gym in terms of the vibe and culture. Equipment is standard however the environment is what makes this gym quite that little bit special.

Fantastic experience: Absolutelty beautiful gym, I think I'm in love with the place, might propose soon...

Negative experience: Just poor stuff I will cancle my member ship because of them specially the lady called Anna The manager must teach them home to deal with customer

Positive experience: Been here for about 4 years now. Friendly staff. Very cheap with no lock-in contract. I live very close to here so it's very convenient. It can get super busy at week nights. And the toilet stalls are filthy but most gyms are like that anyway

Negative experience: I don't mind the gym and the staff are helpful, however Crunch's website states "Fresh and clean Our gyms are not only filled to the brim with awesome equipment, they're squeaky clean...Crunchies always keep it clean! Well the equipment is not clean at all. It does not look like a cleaner goes and wipes down the equipment. It is not for the members "the Crunchies" to clean it. We are in a pandemic and sanitising and keeping equipment clean is very necessary. The toilets are just as bad. Like I said I don't think they employ a cleaner. Disappointed.

Negative experience: The men there are like animals, they are so loud and kinda creepy. The gym doesn't have wipes to clean the equipment and not enough spray bottles to clean. The equipments are not user friendly. The staffs are super friendly though.

Negative experience: I embarked on my fitness journey with Crunch back in 2013, and over the past nine years, I've witnessed the ebb and flow of different managements and structural changes within the Bankstown branch. My loyalty to Crunch has been unwavering, maintaining a yearly membership at a cost of $200. Throughout the years, my interactions with the staff and various managers have been positive, fostering a sense of connection with the club. However, recent developments, particularly my experience in 2022, have left me disheartened, leading to the difficult decision of not renewing my membership. Despite the evolving nature of membership fees, I had reached an agreement with the manager for a reduced rate, acknowledging my extended loyalty. Regrettably, during my subsequent visit, I faced an unexpected hurdle as entry was denied, with the demand to pay the full amount. Understanding that retaining the initial rate from years ago is impractical, I had hoped that nearly a decade of dedication and loyalty would warrant some form of consideration—a token of appreciation for a steadfast customer. In my view, a gym's profitability hinges on its ability to retain loyal patrons. The local pool of potential gym-goers is finite, and sustaining a steady influx is contingent on retaining existing customers. Failing to recognize the value of long-term commitment risks not only disappointing loyal clients but also jeopardizing the club's overall revenue. As a customer who has witnessed the transformations within Crunch Fitness over the years, it is disheartening to find my loyalty seemingly undervalued in recent interactions. I believe a fair and considerate approach to membership renewals is crucial for both customer satisfaction and the long-term prosperity of the gym. In conclusion, while my journey with Crunch has been marked by positive experiences, the recent turn of events has prompted me to reconsider my affiliation with the club. I sincerely hope that this feedback is taken into account, and improvements are made to ensure that loyal customers are not only recognized but also rewarded for their enduring commitment to Crunch Fitness. This post has been reviewed 20 Oct 204. No changes to be made.

Fantastic experience: Amazing Gym, Friendly Staff , Excellent Equipment

Negative experience: Hours are terrible and inconvienient

Negative experience: Won't recommend this Gym or obnoxious PT such as Dean. There's more better gym in the area.

Negative experience: Airconditioner is never on, they blame it on centre management of bankstown centro but frankly they do nothing to fix it. Lots of machines always broken amd typical hygiene of the gym is vastly lacking. The typical demographic of people that join the gym are akin to animals.

Positive experience: The Zumba classes are super fun! The instructors give their all to make the class enjoyable. I personally really recommend Yoshi (Friday night) and Pritti’s (Sunday morning) classes. They’re probably one of the more high intensity classes and I burn a lot of calories while having a great time in those two :) Overall gym cleanliness could be improved and a lot of the people in this gym don’t really re-rack their weights and sometimes leave them lying around in random places. The price of the membership and fact that it is month to month is what is amazing though and helps to look past those things.

Positive experience: Great gym however some people smell really bad there so the Mortdale one is better.

Fantastic experience: The Zumba classes are fantastic, the instructors make them real fun to join in, at any levels :-)

Fantastic experience: Great quality gym, would love to see more Crunch gyms in Sydney and nationwide!

Negative experience: Terrible service. Absolutely would not recommend. On multiple occasions I have been stopped from entering the gym because of "card payment issues" despite supplying my very much in-date card info multiple times and being assured by the staff that these issues have now been fixed each time (clearly not). This has meant I'm always missing classes that I planned to go to. Then most recently, I get told I'm not allowed in because although I only brought my yoga mat for a class; I didn't bring a towel. This is happening whilst another girl walks right through with exactly what I'm holding, a yoga mat and no towel but of course she was not stopped. I look around the gym and there are multiple people with no towels. Now I'm all for enforcement of rules, but it is when it is clearly inconsistent that I am left with no choice but to conclude that this gym discriminates. I'm cancelling membership. Why would I pay so much to NOT get to my workout session AND get frustrated everyday?

Negative experience: Bad

Positive experience: Kinda busy

Fantastic experience: Staff are very freindly. The gym recieved a nice upgrade of new equipment and new lights. Ask for Banana if you want some training advice, biggest boy in the gym.

Negative experience: Lot of hidden charges so don't fall for low weekly fees. Also, machines remain faulty for even months and no one fix it.

Fantastic experience: This gym gets busy in the afternoon but it is a big facility with a variety of equipment so training allows you maximise your workout thoroughly. The gym fees are the lowest in Sydney. i been a member now for over 10 months and am very happy to be training there. If your interested they will allow you a first tine free entry for that day. Anytime you wish to cancel your memvership just allow one months in advance.

Negative experience: This Gym is a total Rip Off. They appear to be cheap but they put heaps of Hidden Charges which they never talk about when signing up. I had very bad experience with their staff and their Manager (Harper) who lied to me about the fee and annual subscription. He told me something else and charged me 20 dollars extra through Direct Debit. Please go elsewhere as there are many better Gyms to work out with proper Management Structure and Machines.

Negative experience: Staff are very friendly, but, people who go there have different attitude, they hold /occupy gym equipment by putting their belongings and engage social gossip with others. Crunch is other area are superb.

Positive experience: It’s good as long as you motivate

Fantastic experience: A lot of space to have a good workout

Negative experience: Do they ever answer their phones at ANY club.??? Grrr Very poor

Fantastic experience: Very good Gym and have great spirit avoid busy time as it will take up to 15 minutes to jump on a machine.

Negative experience: Poor in all... No management... Manager (Omar) he doesn't care about customers... Not a clean gym not recommended at all

Fantastic experience: A great environment to workout in. The staff are great people and the gym is large and spacious with a wide variety of facilities. Everyone who trains there daily is friendly which helps to create a great environment to work out in.

Negative experience: Toilets are always very dirty . Equipments always damages

Positive experience: Well organised however some of the equipment could be improved.

Positive experience: Very crowded but spacious

Fantastic experience: One of the best gyms for people that like people looking at them workout. Perfect for the show offs.

Fantastic experience: Do you have a beautiful body to make ,just go there, thanks guys!

Fantastic experience: Good vibes

Fantastic experience: Decent size gym, love the classes

Negative experience: This gym is working hard to make things handy for you-----weights are thrown all over the place on the floor so you don't have to fetch them from racks.

Negative experience: I was being charged $60 and my contract was $20 every two weeks, I simply called to ask where the other $40 was from. The manger spoke to me like a dog, he yelled, cut me off and was very aggressive. I went down there to cancel my membership, then he continued to pick fights and argue with me. When I simply wanted to leave. He was disgusting

Negative experience: When its time for you to cancel your membership, they make it extremely difficult for you to do so.

Fantastic experience: Friendly staff

Fantastic experience: Love it

Positive experience: Great gym with loads of equipment for the price, just very busy during peak hour

Positive experience: Friendly staff, busy gym, many class activities to choose. Bring a friend to motivate your exercise routine...

Positive experience: Top service and variety of quality equipment. The gym has a lot of space. However, it's limited to set opening hours, that the only drawback. Otherwise, awesome gym.