Anytime Fitness Wentworthville
Information about Anytime Fitness Wentworthville
Opening hours
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Our comment from FitFit Australia about Anytime Fitness Wentworthville:
Anytime Fitness Wentworthville, located in Sydney, Australia, is renowned for its clean and well-maintained facilities, providing a welcoming environment for all fitness enthusiasts. Members appreciate the friendly and helpful staff, notably individuals like Bree and Ana, who go above and beyond to assist newcomers and answer questions.
The gym is equipped with a wide range of modern equipment suitable for all fitness levels, and many users commend the spacious atmosphere that allows for comfortable workouts. With 24/7 access, it accommodates various schedules, making it convenient for busy individuals.
While the majority of reviews highlight the positive vibe and community feel, some members have expressed concerns regarding high membership fees and recent price increases. Additionally, there have been isolated complaints about cleanliness during peak hours and some issues with the cancellation process. However, the general sentiment remains overwhelmingly positive, with many users highly recommending the gym for its excellent service and equipment.
Experience an inviting atmosphere at Anytime Fitness Wentworthville, where the commitment to cleanliness and member satisfaction is a top priority.
Services, Machines and Guided Classes
Anytime Fitness Wentworthville: Opinions
Fantastic experience: Gym is clean
Thank you so much, Zohaib! We're glad you love the cleanliness of our gym! ✨ We work hard to keep it spotless for you. See you soon!
Fantastic experience: Staff is super helpful! Clean gym! Evan was kind and patient and responded to all my Q's.
Hi Bhavana! Thank you so much for the amazing 5-star review! We’re so glad Evan was able to help you! Your kind words mean a lot to us. We can’t wait to see you in the club next time! Looking forward to another great experience with you! ✨
Fantastic experience: The service was very nice and friendly :)
Hi Naveen! Thank you so much for the fantastic 5-star review! We truly appreciate your support! We can't wait to see you back in the club next time! Looking forward to making your next visit just as amazing! ✨
Fantastic experience: Ana is very good and and gym is also very very good.....
Thank you so much for the wonderful review, Patel! We're thrilled to hear that Ana made such a positive impact, and we're so glad you enjoy the gym! Your feedback means a lot to us. Looking forward to seeing you again soon! ️♀️
Fantastic experience: Brie is nice. Thank you gym
Hi Ayush, Thank you for the lovely review! We're so glad to hear you had a great experience with Bree! We'll be sure to pass along your kind words. Thanks for choosing our gym, and we look forward to seeing you again soon! ️♂️
Fantastic experience: Great first experience on sign up. Staff are very friendly and helpful. The facility itself is very clean and lots of equipment to choose from.
Thank you so much for your kind words! We're thrilled to hear you had a great first experience with us. Our team is dedicated to providing friendly and helpful service, and we're happy you felt that! We're also glad you enjoyed the clean facility and variety of equipment available. Looking forward to seeing you again soon! ️♀️
Fantastic experience: Super keen to join, staff are great!
Thanks so much Liam for the awesome review! We're stoked to hear you're excited to join! Our team is pumped to have you on board. Can't wait to see you around!
Fantastic experience: Anytime Fitness Wentworthville is clean, well-maintained, and equipped with a wide range of modern equipment to cater to all fitness levels. The gym has a friendly and welcoming vibe, and it’s always a pleasure to come in and get my workout done. One thing that really stands out to me is the exceptional customer service provided by Bree. Bree has always been incredibly helpful and attentive. She genuinely cares about the members and always goes above and beyond to ensure everyone feels comfortable and supported. Whether it’s answering questions, providing helpful fitness tips or just making sure the overall gym experience is a positive one, Bree’s hospitality truly sets the tone for the whole gym. Highly recommend Anytime Fitness Wentworthville if you're looking for a great place to work out with friendly, approachable staff and fantastic facilities.
Thank you so much for the kind words! We're thrilled you enjoy the gym and appreciate Bree's exceptional service. ️♀️ Your recommendation means a lot to us! See you at your next workout!
Positive experience: It's one of the best Anytime I've seen so far, in the West . Clean , with equipment in good conditions. When i go to North Parramatta or Merrylands compared to her for the same price , it is another level. You feel they're stealing you the money compared.
Thanks so much for the awesome review and for taking the time to share your feedback! We're so glad to hear you’re loving the gym and the equipment. We’re always striving to be the best, so we’d love to know how we can take your experience to a perfect 5/5! Feel free to let us know what we can improve or what would make your visits even better. Looking forward to having you back!
Fantastic experience: Highly recommend this gym. Friendly staff. Very clean.
Thanks so much for the awesome review! We're thrilled you had a great experience. We take pride in keeping the gym clean and friendly, and it's great to hear you noticed! Hope to see you back soon!
Fantastic experience: I have had a wonderful experience joining anytime fitness Wentworthville. Anna was being professional and lovely at the same time during this process. Keep up the good work
Thank you so much for the kind words! We're so glad to hear you've had a great experience with us at Anytime Fitness Wentworthville. Anna will be thrilled to know she made such a positive impact! ✨ We'll keep working hard to make your fitness journey even better. See you at the gym! ️♀️
Fantastic experience: Facilities are great and if you wanna join, see Bree, who is very helpful!
Hi Jay! Thanks so much for the kind words! We're so glad you enjoyed the facilities, and we’ll be sure to pass along your shoutout to Bree – she’s awesome! Hope to see you again soon! ✨
Fantastic experience: I went in on a Thursday afternoon to check out the gym for the first time. Was pleasantly welcomed into the gym by multiple staff... Was also happy to see a good range of equipment and dumbbells up to 60kg. During my workout one of the staff members, Ana asked how my workout was going which made me smile... Would definitely recommend trying anytime Wentworthville
Thanks so much for the great review, Lachlan! We're stoked to hear you had a positive first visit and felt welcomed by the team. It’s awesome that you enjoyed the equipment and that Ana made your experience even better! We really appreciate the recommendation and look forward to seeing you again soon at Anytime Wentworthville!
Fantastic experience: Great staff great gym
Thanks so much for the awesome review, Patrick! We're stoked to hear you're enjoying both the gym and the team. We appreciate your support and can’t wait to see you again soon!
Negative experience: I’ve been a member of Anytime Fitness for ages, and I can’t believe how let down I am by the recent price jump from $80 to $100 a month. I was okay with the increase from $70 to $80, but this latest hike feels totally out of line, especially when the gym's facilities and equipment are far from impressive. At $26 a week, there’s absolutely no value for what they’re charging. It really feels like they’re just trying to squeeze more money out of us without delivering anything worthwhile in return. I’ve also heard there’s been a change in management, and it seems like things have only gotten worse since then. Honestly, I would steer clear of this gym if I were you. Save yourself the headache and your hard-earned money—there are so many better options out there that actually value their members. Don’t even consider signing up here; you’ll be disappointed! If I could give 0 stars, I would.
Fantastic experience: Highly recommend this gym. It’s so clean, the equipment is new and useful. It’s motivated me to go 5 days a week and I never used to do this. 5 stars!
Wow, thank you for the amazing review! We’re so glad to hear you love our clean space and new equipment! ✨ It’s fantastic that you’re hitting the gym 5 days a week—way to go! Keep that motivation flowing!
Fantastic experience: Bree was awesome
Thanks for the shoutout! We’re so glad to hear Bree made your experience awesome! She’s a rockstar! Can’t wait to see you again!
Fantastic experience: Perfect atmosphere for hit the gym
Thanks for the great feedback! We’re thrilled you love the vibe here! ✨ Can’t wait to see you smashing those workouts in our perfect atmosphere! Keep it up! ️♂️
Fantastic experience: Very happy with AF Wentworthville!! Gym is quite spacious and has quality equipment!!
Hey there! Thanks so much for your awesome review! We’re super happy to hear you’re loving AF Wentworthville! ✨ Our spacious gym and quality equipment are here to help you crush those fitness goals! Keep rocking it! ️♀️
Fantastic experience: Great local gym, staff keep the gym clean and good facilities.
Thanks so much for the kind words! We’re super happy you’re enjoying our gym and appreciate our clean facilities. Our team works hard to keep things in tip-top shape! Can’t wait to see you again soon! ️♂️
Fantastic experience: Pre Was amazing and helpful..
Thanks for the awesome feedback! We're so glad to hear that Bree was amazing and helpful. Our team is here to support you, and it's great to know they made a difference. Hope to see you again soon!
Fantastic experience: Olivia was very helpful and amazing..
Thank you for your kind words! We're so glad to hear that Olivia was helpful and made a positive impact on your experience. She truly goes above and beyond! We appreciate your feedback and hope to see you again soon!
Fantastic experience: great gym ️♀️♀️
Thanks for the love! We’re glad you think it’s a great gym! ️♀️♀️ Your enthusiasm is contagious! Can’t wait to see you crushing those workouts with us! ✨
Fantastic experience: Great gym
Thanks for the shoutout! We’re glad you think it’s a great gym! If you have any specific things you love about it, we’d love to hear! Hope to see you back soon!
Fantastic experience: I love this Gym. Friendly staffs and great equipment
We really appreciate your kind words! We strive to have the best staff! See you soon!
Fantastic experience: Bree is good, she helped us in registering. Quickly for our membership. Thanks for that.
Thank you so much for your kind words! We're thrilled to hear that Bree was able to assist you with your membership registration quickly. If you have any questions or need further assistance, don’t hesitate to reach out. Welcome aboard!
Fantastic experience: Been a member here at Wentworthville for a while now. Staff have always been super accommodating especially Bree, she's always helped me out! Customer service is the best i've seen in comparison to other gyms by far! Gym always smells good, always tidy and hygienic, great atmosphere to train in! Huge range of equipment and plenty of parking! Strongly recommend training here especially if your a newbie to the gym as the staff are so helpful and made me feel so comfortable when starting my fitness journey. The pricing is very fair considering the amount of support you get as well as everything thats involved with the membership! 10/10
Thank you for your fantastic review! We’re so glad to hear that you’ve had a positive experience with us at Wentworthville. Bree and the entire team work hard to provide top-notch service, and it’s wonderful to know that you felt supported on your fitness journey. We take pride in maintaining a clean and welcoming environment, and we’re thrilled that you appreciate our facilities and equipment. ️♂️ Your recommendation means the world to us! Looking forward to seeing you continue to thrive here! ✨
Fantastic experience: Love this gym! Great vibe & atmosphere and the staff are AMAZING!
Hi Olivia! Thank you so much for your kind words! We're thrilled to hear that you love the gym and appreciate the vibe and atmosphere. Our staff is dedicated to creating a positive experience, so your feedback means a lot to us. Looking forward to seeing you at the gym!
Fantastic experience:
Hey Rami! Thanks a ton for your review! We’re super glad you had a great experience with us. If you ever need anything else or have more feedback, feel free to reach out. Hope to see you again soon!
Fantastic experience: Clean and welcoming gym
Hi Henry! Thanks so much for your kind words! We're glad to hear you're enjoying the clean and welcoming environment. We love having you as part of our community!
Negative experience: Don’t bother. We all been hit with a 40% increase with no email to pre-warn. Outdated equipment, cramped and it smells upstairs. Thanks Anytime Fitness for looking after your long term members with 10 years plus. Gave it 2 stars because Woolies is next door and meeting some cool ppl there. Now looking to jump ship with a bunch of others who too also been blindsided.
We hear you and completely understand your frustration. We sent out an official 35 day notice to all our members via email early August. We apologise about the issues you've raised regarding the equipment and space. We truly value our long-term members like yourself, and it’s disappointing to know we haven’t met your expectations. If you’d like to discuss this further, we’re here to listen, reach out to us at [email protected]. Thank you for sharing your thoughts, and we wish you all the best with your future fitness journey.
Negative experience: Extremely disappointed with Anytime Fitness. They increased the monthly fee without any prior warning, which feels like a complete rip-off. The gym itself is small, cramped, and lacks decent equipment. What is there is outdated, and the upstairs area has a constant bad smell. For the price they’re charging now, I would expect way better facilities and maintenance. No improvements, just a higher bill. Not worth the money. I’ll be switching to a different gym.
Thanks for sharing your feedback. We’re sorry to hear about your experience with the fee increase and the gym’s condition. We sent out an official 35 day notice to all our members via email early August. Your concerns are important to us, and we’re always working to improve. If you’d like to chat more, feel free to reach out at [email protected]! We appreciate your honesty and wish you the best at your next gym!
Negative experience: Don’t join this gym , or get into any contract , due to heart palpitations I can go gym for the time being ,I send them medical as well , but they keep debiting my account , it’s like stealing money from your account , don’t know why these people so greedy .will be complaining in fair trading .. joking any gym but not this and Toongabbie branch as that belongs to them too ..
Hi Hemant! We hope you’re having a good day. We wanted to follow up on our recent conversations. We truly understand how frustrating this situation must be for you. We’ve done our best to assist within the terms and conditions, and we’re sorry if that hasn’t met your expectations. We’ve noticed that you seem reluctant to comply with those terms, and while we’re here to help. We have tried reaching out to discuss this further, but we sense there’s still some frustration. If you’d like to chat more about it, we’re here to listen and help however we can! You can also reach us directly at [email protected]
Negative experience: Worst experience! It seems they were not cooperative while cancellation of membership, even after emailing and calling them for 2 weeks, they responded and forced me to come over to cancel membership. Gym is stinky and compact
I’m really sorry to hear about your experience with us. It’s frustrating to feel like you’re not being heard, and I apologise for the delays in our communication. We’re always working to improve, and your feedback is invaluable. As for the gym environment, we strive to create a comfortable and welcoming space for everyone, and I’m sorry we fell short during your visits. ️♂️ If you’re open to it, I’d love to discuss your concerns further and see how we can make things right. Please feel free to reach out to me directly at [email protected]. Thank you for sharing your thoughts, and I hope we can make this better for you.
Fantastic experience: Bree qnd olivia are great and helpful, best staff forever.
Hey there! Thanks so much for the awesome review! We're thrilled to hear that Bree and Olivia made your experience great. They truly are rock stars! Come back anytime—we can't wait to see you again!
Fantastic experience: It has been awesome! People are friendly and kind. The environment is so nice, clean and motivational!
Hey Isabella! Thanks a ton for the awesome review! We're so glad you’re enjoying the friendly vibes and clean environment. It really means a lot to us! Can’t wait to see you again soon!
Fantastic experience: Best Anytime Fitness! Great Staff, Great gym space and plenty of parking!
Hey Michael! Thanks a ton for the 5-star review! We’re thrilled you had a great experience. Our staff is always here for you, so don’t hesitate to reach out anytime. Can’t wait to see you in the club next time! Have an awesome day!
Fantastic experience: Reliable gym, love going here to do my workouts
Hey Brandon! Thanks a ton for taking the time to leave a review. We’re pumped to hear that you’re loving your workouts here. Keep up the great work and see you at the gym!
Fantastic experience: good place
Hi Biswas! Thank you for leaving a great review :) See you in club next time.
Fantastic experience: Previously there used to be a very rude manager, goes by the name Tara or something. Now that she is gone, this place is much better.
Hi Nayem! Thanks for your feedback . We’re really happy to hear you’re enjoying the improvements. If you ever have more suggestions or need anything, just let us know! Thanks for your support!
Fantastic experience: Exceptionally clean and helpful employees.
Hey Liam Thanks a ton for the awesome 5-star review! We're really glad you enjoyed your time, and we can't wait to see you back at the club soon!
Fantastic experience: Love this gym a lot of free space to train and people are super nice the best anytime I have been too
Thank you for the 5-Star Review! We love to create a community here at Wenty and glad you enjoy using the facilities. We greatly appreciate it (:
Fantastic experience: Comfy gym, Nice staff, Close to necessary facilities
Thanks for the great review, Raymond! We're so happy to hear you find our gym comfy and enjoy our awesome staff. Being close to all the necessary facilities is definitely a plus! Can't wait to see you back for your next workout.
Fantastic experience: Highly recommend, very caring and friendly staff. Personal Trainer is on point, patient and worth it.
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team and your Personal Trainer. We take great pride in creating a friendly and supportive environment for all our members. Your recommendation means a lot to us, and we're here to help you every step of the way on your fitness journey. Keep up the great work!
Negative experience: They show a different face when you ask to cancel the membership. They don’t cancel it straight away instead all you to fill in forms etc.,
Thank you for your review. Please note that all cancellations are subject to a 30-day notice period as per our policy. We are happy to honor your request, and the cancellation form helps us gather valuable feedback. We appreciate your time at Anytime Fitness Wentworthville and wish you the best on your health and fitness journey.
Fantastic experience: Anytime Fitness Wentworthville feels like a breath of fresh and staff are friendly and always willing to lend a hand, the gym itself is spotless and well-maintained, and the 24/7 access is a game-changer for busy schedules. Whether you're a seasoned gym rat or just starting out, Anytime Fitness Wentworthville seems to have a welcoming atmosphere that will make you feel right at home.
Thank you so much for your wonderful review! We're delighted to hear that you find Anytime Fitness Wentworthville a breath of fresh air. Our team works hard to maintain a friendly, clean, and welcoming environment, and it's great to know that it's making a positive impact. We're glad the 24/7 access suits your busy schedule and that you feel at home here. Whether you're a seasoned gym-goer or just starting out, we're here to support you on your fitness journey. Thanks again for your kind words and for being a part of our community!
Fantastic experience: Great experience with the enrolling process and the plan details
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our enrollment process and plan details. We're here to support you every step of the way on your fitness journey. If you have any questions or need further assistance, please don't hesitate to reach out. Welcome to the Anytime Fitness Wentworthville family!
Positive experience: Its a bit expensive for a gym that is smaller than the one I was going to before and it was $6-7 cheaper. Such a shame as its so close to home, but if you're loaded unlike me then this one still gives you what you need.
Thank you for sharing your feedback with us. We appreciate your honesty and understand your concern regarding pricing. We strive to provide a valuable experience for all our members, and we regret if our pricing structure did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we continue to evaluate our offerings. If you have any further questions or would like to discuss this matter in more detail, please feel free to contact us directly at [email protected]. We would love the opportunity to address any concerns you may have. Thank you once again for your feedback. We hope to earn back your trust and provide you with a positive experience in the future.
Negative experience: Im glad most of the recent reviews of this place is on the same page as I am. I had called and messaged a few times to terminate my membership and when they finally did come back to me through email they told me I had to come into the gym in person to sign papers even though I had told them several times I was overseas and not able to. After finally getting in touch via phone call they told me I had to pay outstanding arrears before termination so after paying months of membership and late fees and had again tried getting in touch only for them to get back to me IN THE NEXT STARTING MONTH, deducting another month of gym fees and hearing nothing from them in the meantime. I thought I had concluded my termination with Wentwothville Anytime but they have charged me yet again after I had signed all digital forms and seemingly finished this apparently complicated process of cancelling a gym membership contract. **EDIT** not sure if that generic response was from a human or AI generated. Also forgot to mention at first they were giving me conflicting directions in regards to processing my termination.
Thank you for sharing your feedback with us. We greatly value your input as it helps us improve our services. Regarding your cancellation process, we want to clarify that our cancellation policy is communicated to all members before signing up to ensure a smooth transition. As mentioned in your review, we were unable to initiate your cancellation until your overdue payments were settled with us. Nonetheless, we honored your request and processed your cancellation effective from July 3rd. If there was any miscommunication during this process, we sincerely apologise. Your satisfaction is important to us, and we strive to provide transparent and clear communication at all times. We appreciate having had the opportunity to serve you, and we wish you all the best on your future health and fitness journey. If you have any further questions or concerns, please don't hesitate to reach out to us.
Fantastic experience: We like the best ever wenty gym.
Thank you Bhanu! We are glad you are really enjoying your training with us. See you at the gym next :)
Fantastic experience: Amazing gym! Would recommend. Staff are so friendly and nice
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our gym. Our staff takes great pride in creating a friendly and welcoming environment for everyone. We appreciate your recommendation and look forward to seeing you again soon!
Negative experience: I notified AF of my mother's passing weeks ago and they have since tacked on more fees to her membership and are threatening a debt collector EDIT 1: Anytime Fitness responded to this review asking me to reach out via email as if I haven't been in contact with them yet. In reality, our email thread started in May, so they're already aware. EDIT 2: Anytime Fitness eventually tacked on enough fees and did actually send a debt collector after my dead mother's estate. It'd be comical if it wasn't so heartless. Luckily, in my case, the debt collector (who probably bought that debt) immediately saw how ridiculous the situation was and forgave the debt. You might not be as lucky in your dealings. Go anywhere else. Look at other recent reviews to see other examples of poor behaviour.
We are deeply sorry for your loss and extend our sincere condolences to you and your family during this difficult time. We understand the sensitivity of the situation and apologise for any inconvenience caused. Could you please reach out to us directly at [email protected] so that we can address this matter promptly and ensure it is resolved to your satisfaction? Your feedback is invaluable to us, and we are committed to assisting you through this process. Again, our apologies for any distress this may have caused.
Positive experience: Not always the cleanest gym, especially in the morning. Very busy after office hours. New machines and an overall good variety.
Thank you for sharing your feedback with us! We appreciate your acknowledgment of our variety of equipment and new additions. We're constantly striving to maintain cleanliness standards, especially during peak hours. Your input helps us improve, and we'll work diligently to address any concerns regarding cleanliness to ensure a better experience for all our members.
Negative experience: Very very unprofessional teams working there. Specially previous manager also I couldn’t see any difference between new manager. They don’t respond emails but trying to calling you the number you already you blocked ridiculous and expecting you to pay last 4 weeks not worth it
I'm sorry to hear about your experience. We aim to provide excellent customer service, and it's disappointing to hear that we fell short of your expectations. Your feedback is valuable to us, and we'll address these concerns internally to ensure that we improve our communication and service standards. If you'd like to discuss your concerns further, please feel free to reach out to us directly [email protected]. We appreciate your feedback and hope to have the opportunity to make things right.
Negative experience: Recent 5 star reviews are all fake because they bribed me with free towel if I gave them a review
Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we appreciate your honest review. At Anytime Fitness Wentworthville, we strive to maintain high standards of cleanliness and hygiene for the comfort and safety of all our members. We understand the importance of providing a pleasant environment for everyone to enjoy their workouts. Regarding your concerns about our towel policy, we do have a strict "no towel, no train" policy in place to ensure the cleanliness of our equipment and facilities. However, we do offer complimentary towels to members who may have forgotten theirs. We apologise if this wasn't communicated effectively during your visit. We value your feedback and would like to address any further concerns you may have. Please feel free to reach out to us directly at [email protected]. Your satisfaction is important to us, and we're here to assist you in any way we can.
Negative experience: Quite a small gym but this could be looked past as the staff and management were amazing but they seemed to have replaced everyone with the new ownership. The old manager was so friendly and made it feel like a family vibe but completely different vibe now with the new management.
Thank you for your review and for highlighting the positive experience you had with our previous staff and management. We understand the importance of maintaining a welcoming and family-like atmosphere for our members. We apologize if recent changes in ownership have affected your experience negatively. Your feedback is valuable to us, and we would like to hear more about your concerns to address them directly. Please reach out to us directly on [email protected] so we can discuss how we can improve and regain your trust. Thank you for being a part of our community.
Fantastic experience: Nice gym, very quiet doesn’t get too busy
It's great to hear that you're enjoying the quiet atmosphere at our gym! We strive to provide a comfortable and peaceful environment for all our members. Thank you for sharing your experience and we hope to continue exceeding your expectations. See you at the gym!
Fantastic experience: Nice spacious area, equipment in good condition and the staff are very welcoming and nice.
Your feedback means a lot to us, and we're thrilled to hear that you found our space comfortable, well-equipped, and enjoyed interacting with our friendly staff. Creating a welcoming and positive atmosphere for our members is a top priority for us, and it's wonderful to know that you had a great experience. We truly value your membership and look forward to continuing to provide you with a fantastic environment for your workouts.
Fantastic experience: best gym i love the staff!
We are delighted to hear that you love our gym staff! they truly make our gym a welcoming place and supportive environment. Thank you for your kind words and for being part of our community. We appreciate your support and look forward to seeing you back in the gym :)
Fantastic experience: Best gym!
Thank you so much for your kind words! We strive to provide top-notch facilities and services to all our members. Looking foward to seeing you again!
Fantastic experience: The best gym ever, the staff are amazing. I would highly recommend
We are thrilled to hear that you are enjoying your experience at our gym and that you have had a positive interaction with our staff. We strive to create a welcoming and supportive environment for all our members! We appreciate your recommenation and look foward to contuning to exceed your expectations!
Fantastic experience: Excellent gym ❤️
We are thrilled to hear that you find our gym excellent! Thank you for taking the time to share your positive feedback. We are committed to providing the best experience possible for our members. Looking forward to your next visit!
Fantastic experience: This Anytime Fitness is always clean tidy and very organised... the staff are always nice and very helpful... I often train at a few AF and find there is always a good positive energy at this club.
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you find our gym clean, tidy, and organized, and that our staff are always helpful and friendly. Creating a positive and welcoming environment for our members is one of our top priorities, so it's wonderful to know that you feel that energy at our club. We truly appreciate your support and look forward to continuing to provide you with a great fitness experience. If there's anything else we can do to enhance your time with us, please don't hesitate to let us know. See you at the gym!
Negative experience: The gym itself is fairly decent but it's quite small. There's not a huge range of equipment to use and it can get quite messy with a lot of attachments and plates lying around everywhere. Overall it's on the lower end of gym's I've been to. I also think the staff could do a better job with running the place. I've found a new gym that works better for me and so I'm in the process of terminating my membership. I'm overseas but apparently I have to call the manager to properly terminate my contract. Taren has tried her best but she isn't seeming to understand that I can't call her and so she's not working with me to find a solution. Not a great experience.
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience at our gym did not meet your expectations. Your comments regarding the size of our gym and equipment availability are duly noted, and we apologise for any inconvenience this may have caused. Regarding your membership termination process, we understand your frustration and apologise for any inconvenience caused by the communication barrier. We strive to make the termination process as smooth as possible for our members, regardless of their location. We will review our procedures to ensure that all members, including those overseas, can terminate their memberships with ease. We'll also address the cleanliness concerns you raised to ensure that our gym remains a tidy and welcoming environment for all members. Thank you for bringing these issues to our attention, as it helps us improve our services. We wish you the best in your fitness journey at your new gym. If there's anything else we can assist you with, please don't hesitate to reach out.
Fantastic experience: Clean gym with well equipped tools for better gym performances.
Thank you for sharing your feedback! We're delighted to hear that you appreciate our clean gym environment and well-equipped facilities. Providing our members with the tools they need for better gym performances is always our goal. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to continuing to support your fitness journey!
Fantastic experience: Best gyms
Thank you so much for your fantastic review! We're thrilled to hear that you had a 5-star experience at our gym. Your feedback means a lot to us, and it motivates us to keep delivering exceptional service to all our members. We truly appreciate your support and look forward to seeing you again soon!
Negative experience: Member cancelation is a very stressful procedure . i wrote them an email 2 weeks ago. they said it requires over the phone confirmation and 1 month notice. besides, the manger who cancel the membership looks like so so busy that the procedure left for two weeks already and not sure how long it will takes to finish. very very unprofessional .
We're deeply sorry to hear about your experience with the membership cancellation process. Your feedback is concerning, and we sincerely apologise for any stress or inconvenience this has caused you. We strive to provide a seamless and efficient cancellation procedure for our members, and it's disappointing to hear that we fell short in your case. We understand the frustration of waiting for confirmation, especially when time is of the essence. We will address this matter internally to ensure that our cancellation procedures are handled promptly and professionally in the future. Your experience does not reflect the level of service we aim to provide, and we're committed to making improvements based on your feedback. Please rest assured that we will do everything in our power to expedite the process and resolve any outstanding issues as quickly as possible. If there's anything else we can do to assist you further or if you have any additional concerns, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we appreciate your patience and understanding during this time.
Fantastic experience: Best Gym! Very well equipped, and clean. Fellow gym members are also cool!
Thank you so much for your fantastic review! We're thrilled to hear that you had a 5-star experience at our gym. Your feedback means a lot to us, and it motivates us to keep delivering exceptional service to all our members. We truly appreciate your support and look forward to seeing you again soon!
Negative experience: This gym unfortunately became my primary gym as I train with my partner most evenings with no staff (thank goodness). If I could give it no stars, I would because this place shouldn't be opened. Aside from most members being having no gym etiquette - the staff themselves are terrible. Few examples below: 1) When my partner first signed up, they didn't bother giving him a tour of the gym. They were not enthusiastic about having to sign another member, displaying a dismissive attitude and a lack of interest in assisting members. 2) Called the gym to pause my membership for a while as I am in hospital after undergoing major health surgery - asked them if they can pause for me. They said they require an email, I asked if they can text it to me as being on the phone requires a large amount of strength. No texts for the next 24 hours. Trying to contact them the next day - no one to pick up the call. I don't recommend this gym for anyone who wants to complete their fitness goals.
We're truly sorry to hear about your disappointing experiences at our gym. Your feedback is incredibly valuable to us as we continuously strive to improve our services and provide a better experience for our members. Regarding the lack of gym etiquette among some members, we understand how this can impact your training environment, and we will make efforts to address this issue through increased monitoring and member education. We deeply regret the negative interactions you've had with our staff. Providing exceptional customer service is paramount to us, and it's clear that we've fallen short of that standard in your case. We apologise for the dismissive attitude and lack of assistance you encountered during your partner's sign-up process and your request to pause your membership due to health reasons. Your experience does not reflect the level of care and support we aim to provide to all our members, especially during challenging times. We will address these concerns internally to ensure that our staff members are properly trained and equipped to assist our members with the care and attention they deserve. Additionally, we'll review our communication channels to ensure that members can easily reach us, especially during urgent situations. We understand that regaining your trust may take time, but please know that we are committed to making things right and providing you with the positive gym experience you deserve. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. Your satisfaction and well-being are our top priorities, and we appreciate your feedback as it helps us to improve.
Fantastic experience: The gym is best! Shoutout to the girls in the office!
Thanks for the love! We’re so glad you think our gym is the best! Shoutout to the amazing girls in the office—they truly make a difference! We appreciate your support and can’t wait to see you again!
Fantastic experience: Good gym
Thank you so much for your fantastic review! We're thrilled to hear that you had a 5-star experience at our gym. Your feedback means a lot to us, and it motivates us to keep delivering exceptional service to all our members. We truly appreciate your support and look forward to seeing you again soon!
Fantastic experience: Great place to train, super friendly staff!
Thank you for your fantastic review! We're thrilled that you enjoy training at our gym and that you find our staff super friendly. Providing a welcoming and supportive environment for our members is what we strive for, and we're glad to hear that you've had a positive experience with us. Your satisfaction is important to us, and we look forward to seeing you continue to enjoy your workouts!
Fantastic experience: Very clean and staff is really helpful.
Thank you for your positive feedback! We're glad to hear that you find our gym very clean and our staff helpful. Maintaining a clean environment and providing helpful assistance to our members are top priorities for us. If there's anything else we can do to improve your experience or if you have any suggestions, please don't hesitate to reach out. We appreciate your support and look forward to continuing to provide you with a great experience!
Fantastic experience: Great facility. Very friendly staff and great trainer.
Thank you for your feedback! We're delighted to hear that you find our facility great and our staff very friendly. Providing excellent service and support to our members is our priority, and we're glad to know that you've had a positive experience with our trainer as well. If there's anything more we can do to enhance your experience, please feel free to let us know. We appreciate your membership!
Fantastic experience: So good environment So clean and tidy everywhere So friendly staff
Thank you so much for your positive feedback! We're thrilled to hear that you appreciate our good environment, cleanliness, and friendly staff. Creating a welcoming and hygienic space for our members is important to us, and we're glad to know that you're enjoying your experience. Your satisfaction is our priority, and we look forward to continuing to provide you with a great fitness environment!
Fantastic experience: Excellent staff
Thank you for your feedback! We're delighted that you find our staff excellent. Providing exceptional service and support to our members is our priority, and we appreciate your recognition of our team. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to seeing you soon!
Fantastic experience: Been a member for more than 1 year. Good environment
Thank you for being a valued member for over a year! We're thrilled to hear that you've found our gym to have a good environment. Your continued support means a lot to us, and we're committed to maintaining a positive and supportive atmosphere for all our members. Here's to many more successful workouts together!
Fantastic experience: Best Gym in the west. The staff make the place always so welcoming to walk in too no matter what kind of day you’ve had. Have moved out of the area and still travel to Wenty due to the culture created by the staff and members.
Thank you so much for your amazing review! We're thrilled to hear that you consider us the best gym in the west and that our staff have made your visits welcoming and enjoyable, no matter the day. It means a lot to us that you continue to travel to us despite moving out of the area, and we're grateful for the positive culture created by both our staff and members. We look forward to welcoming you back every time you visit!
Fantastic experience: Great gym
Thank you for your feedback! We're glad to hear that you think our gym is great. If there's anything specific you love about your experience with us or any suggestions you have for improvement, please feel free to let us know. We're here to ensure you have the best possible fitness journey with us!
Fantastic experience: Best place to workout!
Thank you for the 5-Star Review. We greatly appreciate it (:
Fantastic experience: Love the staff They make me feel so good and make everything easy and clear in my sign-in Thanks alles Taren and Jazmin
Thank you for the 5-Star Review. We are so glad you are enjoying your training here with us (:
Fantastic experience: An amazing gym, especially since the renovations earlier this year. Staff and management are really friendly too!
Fantastic experience: Friendly staff and the place always maintained clean!
Fantastic experience: Amazing gym
Fantastic experience: nice staff
Negative experience: If you want someone to threaten you with dept collectors every day at 12 noon and a membership that is binding until death I can recomend this gym.
Negative experience: At Anytime Fitness in Wentworthville, ……where you anticipate a muscle workout but end up stretching your patience instead.. Although the issue with my key activation wasn’t my fault, due to a activation issue from the other gym, the staff were unhelpful and kept insisting there was nothing they could do. After almost 20 minutes, just a minute shy of the key’s activation time, they finally allowed me guest access. Had my friends not been there, I might’ve thought twice about returning. The idea of using my friend’s access became an undue point of contention. Even another fitness center found this approach surprising. I wonder, had I registered at this branch (a fact they kept pointing out), would the experience have been smoother? Perhaps they were just having an off day, but a little assistance would have made all the difference.
Negative experience: Layout, smell, and overall feel has drastically improved since the renovation. If it weren't for the below issues, it would get 4 stars. There are some systemic issues that impacts my experience. There is an overall lack of gym etiquette that impacts my ability to effectively and safely train. - Not packing equipment away. There are mornings I go in and every single machine and squat rack has not been unracked. You blatantly see people not pack equipment away after using it. - People put their belongings on equipment they aren't using. I dont want to have to wait for you to ask you to move your phone and bottle so I can use a bench noone is using. - No sense of personal space or people. People walk over you whilst you're on a mat, stand next to you and talk loudly when you're training or yell across the gym. - No overall gym etiquette: My partner was supersetting on a machine (left her towel on it), walked away to perform the other exercise (not even gone for 30 seconds), and someone takes the plates off her machine when it was clearly obvious that they saw her use it. I have trained at gyms where the demographic were more challenging, and it was 100 times better than here. It wouldn't even be too bad if the offenders were customers, but every single point raised above, I have personally experienced from a staff member. If staff don't care, why should the customers care? Hence the systemic issue. I only come here out of convenience when I have time constraints. Winston Hills is 10minutes away and drastically better. There is a cool hip belt squat machine which is nice...
Positive experience: It’s rather small which is okay but means there’s less equipment and unfortunately there wasn’t a SINGLE piece of equipment or machine with multiple plates already loaded including basic benches. This is more of a reflection of the clients but rather inconvenient being the only female in there. General tidiness is well maintained though.
Fantastic experience: Very cool
Fantastic experience: Great equipment, even Better staff
Positive experience: Solid smaller gym. Staff is kind and helpful. Has pretty much everything. Missing some essential equipment, and gets cramped fast so come in on non busy hours.
Fantastic experience: Bianca is the best trainer
Fantastic experience: Best management and gym ever. Taren and Siobhan are always going above and beyond to make members feel welcome! 10/10 would recommend this club
Negative experience: Worst gym in Sydney it's disgusting dirty the smell in the gym is putrid people training with no towels no deodorant management does nothing about it
Negative experience: Music always on way too loud. People have their own headphones that they want to use and listen to their own music and podcasts not your mainstream music at 90dB.
Fantastic experience: Great gym
Fantastic experience: Great environment and friendly staff
Fantastic experience: Great facility, clean and has a variety of great hammer strength equipment. Staff are great and friendly. I highly recommend training here if in the area.
Fantastic experience: The girls work really hard to keep the equipments, toilets and everything else clean. Super friendly management and PT Dan is simply amazing.
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