Goodlife Health Clubs Taylors Lakes

Negative experience: Don't believe a word they say when they sign you up Read the contract and re read it again Look at your bills if they over charge you Customer service is great but the one that signs you up for membership are 100% scammers

Negative experience: I recently had a disappointing experience at Goodlife Gym Watergardens when I decided to cancel my membership during the trial period, which was less than a week. When signing up, I spoke to a member of the "Above and Beyond" customer support team, who was incredibly helpful and gave me confidence in their service. However, when I later needed assistance finding a list of gyms with swimming pools and spas, this same level of support was absent. The location manager and customer support present at the time ignored my question and referred me to the website, which doesn't provide clear information on this matter. When I decided to cancel my membership due to the lack of information, the manager became visibly agitated and acted unprofessionally. He only provided verbal information about other gym locations and rudely offered to print a list after being confrontational. After I handed over my gym cards and asked for a confirmation of the cancellation, he remained upset, claiming I had wasted his time signing up. I explained that my decision was due to poor customer support, but he verbally asked me to leave without providing any written confirmation, leaving me feeling humiliated. This experience fell far short of the initial faith I had in Goodlife’s service. A consistent and professional approach to customer support would have made a significant difference.

Fantastic experience: Great people

Fantastic experience: Great gym with a friendly enviorment, and plenty of equipment to work with

Negative experience: The extremely worst staff members I have seen in the gyms so far and ghosting with the services they are supplying, disgusting services given at the times when I asked for one free trial day for the weekend.

Fantastic experience: In terms of equipment and space, the watergardens Goodlife gym is one of the best.

Fantastic experience: Great facilities, great customer service at reception. Has everything you need in a gym! Have been training here since 2016 and I refuse to go anywhere else

Fantastic experience: The best gym in the West the best trainers to help you get the best out of your self

Fantastic experience: Pretty good, nice staff.

Fantastic experience: Staff are welcoming and location is great with heaps of parking it’s 24/7 so helps to avoid the peak times and has a sauna and showers which is useful

Fantastic experience: Very appreciative of the staff being super friendly and helpful when I lost my airpod.

Fantastic experience: Goodlife Watergardens is a great gym to train at. Other gym members in the morning are really friendly and supportive. The morning staff are very nice and helpful, particularly Jade who assisted me with all my membership queries!

Fantastic experience: Great service, great deals and great equipment

Fantastic experience: Great place perfect for training and loosing weight

Fantastic experience: Best gym around the area definitely worth its value

Fantastic experience: Great place to workout, great staff friendly and just an awesome place.

Fantastic experience: Nice gym, and nice staff

Fantastic experience: Great gym, super friendly staff and creates a very comfortable atmosphere!

Fantastic experience: I love this amazing place and helping me a lot with my body. Staff are amazing and lovely. I highly recommend this.

Fantastic experience: Juliana was very helpful, she made the process very easy and was able to guide through the process of getting a membership, she was very calming and encouraging and made me feel comfortable throughout the process and assured me when I said I was nervous to join a gym, as I first time goer to the gym I found myself nervous but Juliana was able to help me calm my nerves down and assure me that everyone feels like this and she even told me her story of when she first started, great customer service and thank you to Juliana for being a great representative of Goodlife Gym

Fantastic experience: the gym receptionist juliana was very helpful, polite and kind. this is the kind of customer service i’d like to see everywhere, she was super helpful in showing me around the gym and telling me where the equipment is located as well as its use but she also made the signing up process to the gym super easy and was very friendly and encouraging.

Fantastic experience: 10/10 customer service from Juliana and Tiago, they helped me with all my concerns and were able to give me the necessary information regarding pricing, opening hours and even gave advice on how often it may be nessecary to go in regards to my goal, all in all a great experience and I have now signed up as a newcomer and will be back soon!

Fantastic experience: It is a great, comfortable, and safe space where getting a workout is easy. Great customer service from the receptionist Juliana when asking queries.

Fantastic experience: Goodlife has great equipment, staff always nice and here to help. Has great vibes and always nice and clean

Fantastic experience: it’s an aight gym, if you need anything go to tom.

Fantastic experience: Thanks Thomas and julliana for lending me a charger. Tiago your a don

Fantastic experience: Tiago is an awesome manager. And thanks to Qiana for all her help

Fantastic experience: Great local gym good faces all round the gym friendly environment

Fantastic experience: Goodlife Taylors Lakes is an amazing gym! The facilities are top-notch, always clean, and well-maintained. The variety of classes and equipment caters to all fitness levels, making it easy to stay motivated and on track. Highly recommend for anyone looking for a positive and energising gym environment!

Fantastic experience: Many thanks for good life Taylor's lakes today morning receptionists, very friendly and helpful, easy approach and sharing gym information, thanks and wish to see your more often at the counter

Fantastic experience: Good facilities and culture!

Fantastic experience: premier 24/7 health and fitness experience can be found at Goodlife Watergardens. From the moment you enter Goodlife Watergardens, you?ll feel the welcoming atmosphere as you are greeted by the friendly staff at the desk.The gym is equipped with a range of state-of-the-art equipment and classes, to ensure everyone can find something to suit their fitness goals. The gym floor is fully air-conditioned, which makes it comfortable for workouts. The gym offers a variety of cardio machines, strength training equipment, and a wide selection of free weights. One great feature of Goodlife Watergardens is its group exercise classes. There are over 50 challenging and stimulating classes to choose from, including HIIT, Pilates, Boxing, Yoga, and more.The gym also has dedicated cycling classes, with rowers, treadmills, and spin bikes all available. The gym offers personal trainers and health and wellness services such as nutritionists, massage therapists, physios and more. This allows members to get the full support and guidance they need to achieve their goals. Goodlife Watergardens also provides a sauna and steam room, so that members can relax before or after their session. There is also a fully-stocked smoothie bar and café, which serves up healthy and tasty meals and snacks to keep you fueled throughout your day. Overall, Goodlife Watergardens is a great gym, with plenty of excellent facilities and classes to help you achieve your fitness goals. The friendly staff and welcoming atmosphere make it an enjoyable place to work out, and the range of services available gives members a great chance to reach their goals and live a healthier lifestyle.

Fantastic experience: These guys are so awesome if you invest your time in eating well and exercising as well You can really replicate the results you want be consistent

Positive experience: Well-maintained gym with a good variety of classes and friendly staff. Definitely recommend!

Fantastic experience: Great gym love it

Fantastic experience: Location: Right in front of the train station, plenty of parking and Watergardens shopping centre with indoor and outdoor dinning. Community: Plenty of regular gym goers. There is also a female only section to make ladies gym feel safer Staff: Friendly, kind staff and management. Bonus: There is a coed steam room and separate sauna. Plenty of classes in the morning and nights as well.

Fantastic experience: Nice people here

Fantastic experience: Good size gym, equipment almost always available unless you come in peak peak hour. Come at the right time of day and you’ll feel like you’ve got the gym to yourself. Also recently renovated sauna and steam room. Lovin it maaaaate.

Fantastic experience: The workers at the gym are funny and friendly, and you can tell they care about their customers. Locations amazing too, right next to watergardens station.. five stars all the way any day

Fantastic experience: I absolutely love this gym! The equipment is always in top condition, and the staff are incredibly friendly and knowledgeable. Highly recommend!

Negative experience: I HAVE JOIN GOODLUFE WHEN IT 1ST OPEN. BUT THE SERVICE IS HEAVILY DECLINE.. I FOUND MOST DISGUSTING IS EVERY 3 MONTH I HAVE TO PAY EXTRA $10+ FOR SO CALL CLEANING SERVICE FEE.. REALLY IT SHOULD BE TAKEN OUT OF THE MEMBERSHIP FEE. BESIDES THE GYM IS SO DIRTY TOILET NEVER EVER HAVE BEEN CLEAN . AND CLASSES CANCELLED WITHOUT MEMBER'S VIEW. IT'S VERY RUDE CUSTOMER SERVICE. MIND YOU I CANCELLED MY MEMBERSHIP BUT NO PHONE CALL FROM MANAGEMENT TO FIND OUT WHY MEMBER A LEAVING.. IS THIS GOOD CUSTOMER SERVICE ??? GOODLUFE HEAD OFFICE SHOULD CLEARLY LOOK INTO THIS MATTER.. SO SHOCKING AT THIS KIND OF SERVICE IN THIS DAY N AGE .

Fantastic experience: Best gym in the area, great equipment and decent prices. Staff are wonderful as well. Thanks to the managers Tiago and Rocky for everything!

Fantastic experience: Nice and clean gym with alot of equipments.

Fantastic experience: One of the best gyms. Clean environment, sufficient machinery and friendly stuff.

Fantastic experience: Had a great experience working out here. Rocky was great and showed me around the place and answered my questions in regards to the machines.

Fantastic experience: The facility is always clean, well maintained, and equipped with a great selection of machines and free weights. The staff are consistently welcoming, professional, and knowledgeable, always ready to offer guidance or support. Keep up the great work Tom & team

Fantastic experience: A.k.a Juliana , Rocky and Tom and Tiago And Qiana And Izzy And Matthew are the best people you will ever meet ❤️❤️❤️

Fantastic experience: I can't speak highly enough of Good Life Taylor’s Lakes. This program goes beyond surface-level advice and dives deep into what truly drives success and fulfillment. With their expert coaching and resources, I've been able to set and achieve goals that once seemed out of reach. The personalized approach ensures that you're not just following a generic plan but one that aligns with your unique aspirations. The skills and habits I've developed through this program have not only helped me reach my goals but have also improved every aspect of my life, from relationships to career satisfaction. If you want to unlock your potential and live the life you've always wanted, this is the place to start.

Negative experience: I asked them to put my membership on hold because I was out of town, and they did. However, after a few weeks they sneakily started billing me again, maybe hoping that I wouldn't notice. I complained, but they continued taking money from my bank account. I might need to get a lawyer as they haven't refunded me yet.

Negative experience: STAY AWAY! 1. Rude and absolutely disrespectful to customers. For context in the screenshot I pay for 2 accounts (me and my partners) and I simply asked roll one payment for the overdue amount instead of two different transactions instead they didn’t understand my enquiries and started getting very aggressive and would not make any attempts to understand or see if they can do anything on their end. 2. There are no gyms in NSW, but during the signup process I was told there are gyms all over Australia. 3. The gym equipments are dated and need to be checked some equipments squeaks and rattle. This has to be a OHS safety concern.

Positive experience: I was here for a year and I really did love it. A smaller space compared to others but you have everything you need, the staff are incredible and friendly, as well as all the members too. You never had to wait to use a machine, even during peak hours. There was no hassle as well when I had to cancel, just read your contracts people.

Fantastic experience: Excellent facilities! Friendly environment .

Negative experience: It's a scam, they invite you to just look at their facilities and collect your details. They don't provide any access or welcome kit, but they charge you by saying you agreed to the contract by providing your details. After that they ask for money and even send third party debt collectors after you.

Fantastic experience: Good gym, older equipment but maintained. Can't complain.

Positive experience: Update.. warning, once you cancel and the gym confirms it in writing, they still direct debit. They cancel membership but not payments. I RECOMMEND TO STAY AWAY FROM HERE I recently joined Goodlife Watergardens and have been using their gym for a week now. While the overall experience has been good, there are a few areas where they could improve. Firstly, the gym is lacking some equipment that I would have liked to see. Additionally, they have some old equipment that could use an update. Compared to other gyms in the area, Goodlife feels a bit dated. Another aspect that I found inconvenient is the entry system. Instead of using a phone app or a key ring tag, entry is only possible with a massive tap card. This can be a hassle, especially when you're trying to keep things compact and convenient. In terms of personal trainers, Goodlife Watergardens has around 12-13 trainers, all of whom seem to be in training through AIPT. While there's nothing wrong with trainers starting their careers, I personally prefer working with more experienced trainers. I feel that there is a lack of advanced personal trainers, and I would prefer to learn from someone with more expertise. Another area that could use improvement is cleanliness. The equipment doesn't seem to be regularly cleaned, which can be off-putting. Lastly, when I signed up, I wasn't shown all the facilities available, but I believe they have a sauna. It would have been helpful to have a complete tour of the facilities during the signup process. Overall, Goodlife Watergardens is a decent gym, but there are some areas that need attention, such as equipment updates, convenience in entry, availability of experienced personal trainers, cleanliness, and better facility orientation for new members.

Positive experience: Lovely staff. Been going there for 9years and becomes like a second home. They also upgraded the equipment and renovated a few years ago which was a big bonus. Better than most other gyms esp for the price.

Fantastic experience: Rocky was a great help at registration. Love the Zomba and Body Balance class.

Negative experience: Beware of their lockin memberships, even when you try to get out during the non lock in period.

Negative experience: I CALLED A YEAR AGO CANCELING MY MEMBERSHIP! NO LICK IN CONTRACT? AND THEY CHARGED ME FOR OVER A YEAR! I've tried calling you thieves and no answer! The only time the phone picks up when it comes to chasing people up for money. I WANT MY MONEY BACK YOU THIEVES

Fantastic experience: Great gym great trainers & very clean the most important .Highly recommended.

Fantastic experience: Amazing Gym! All workers are super helpful, encouraging and motivating. I've been to almost every gym in this area, and this gym is by far the best one. Top tier equipment for all types of training, helpful PT's, as well as the gym being fairly quiet when compared to others like Derrimut and Anytime Fitness. If you want an all-round great gym with a good environment, definitely check it out.

Fantastic experience: Thomas - great service and lovely to talk too!

Fantastic experience: This is a great gym. They have plenty of equipment and it never seems too busy. I signed up with personal trainer Alex, who is fantastic! He’s really friendly, encouraging and flexible with scheduling sessions. He showed me how to safely use all the machines and makes sure my form doesn’t slip. I work a desk job, so I had issues with a bad posture and sore neck and shoulders. He created a program to focus on those areas and I saw improvements almost immediately. Now, not only are those issues fixed, every week I’m hitting a new personal best and I’m feeling much healthier. Highly recommend!

Fantastic experience: My personal trainer Alex at Goodlife has been a game-changer in my fitness journey. I had always been put off by working out in a gym, but his expertise, knowledge, and enthusiasm have made me enjoy the experience and feel comfortable. He is beginner-friendly, professional, patient and encouraging. He really cares about my progress and goals – always taking the time to explain exercises and correcting my form. Every achievement, no matter how small, is celebrated. Highly recommend Alex to anyone looking for a transformation towards a healthier, stronger, and more confident self!

Positive experience: A variety of equipment, friendly staff and a clean environment. It's what every gym should be.

Fantastic experience: Instructors are amazing, the group fitness classes have so much energy. I love it. The gym facilities are always clean and they have everything you need to achieve the work out you want.

Negative experience: Lies after lies. 0 stars.. Treated my partnet very poorly. The managers take no care in speking to her even after staff promise a call after the huge mix up... they debit moneys out of her account when promised they will "not" restart membership charges without her permission after pausing her account while having a baby. Consumer ombudsman will surely help us as they will now.

Negative experience: Disgusting service! ZERO STARS!! I froze my account as I was pregnant and unable to attend the gym. I called to freeze my account until the 30th of September and was informed i would receive a call 2 weeks before payments were to start to confirm i was ready to return. Mid September I noticed a gym payment had been taken from my account. I called and found that they made a mistake and could only freeze my membership until August. I had received no notice of this change. They said I was sent and email. However I don't have this. I asked to speak to a manager to help sort this out. They were unavailable, so I asked for a call back. After a week and no call I called again only to be assured they could help and a manager would call. Another week passes and nothing. I called today and was told they had to bill me for September and October. The manager would NOT come on the phone! I have now been assured I won't pay for October but I had to pay for September, even though I have not been to this service this year... terrible customer service and very stressful for a first time mum!

Fantastic experience: Firstly I have to say how amazing this gym is. I’ve been to other gyms in the past but this gym takes the cake. The gym is not to big or small, lots of classes to chose from, the staff and people who go to the gym are very friendly and it feels safe to workout there. (Despite the location of the gym at watergardens where a lot of issues happen), even tho the location itself has its share of issues I can walk into the gym by myself knowing that the people there are welcoming, friendly and overall make me feel comfortable and safe, which is massive as I am a 21 year old woman. Now the main reason I’m writing this review is because I am needing to cancel my membership, not cos I don’t want to go anymore of course I still do want to go. But just recently been struggling financially and had to prioritise bills etc. I called up today and spoke to this lovely lady by the name of Courtney. She was very kind and understanding of my situation and was very helpful. She gave me different options for canceling or offered me a more suitable price to come to the gym as I don’t go often. She was very informative about the different options and what she would recommend for my situation financially and the frequency I come to the gym. I’m definitely going to look into the options Courtney gave me and see if I don’t actually need to cancel my membership due to it suiting my lifestyle and finances better. So Thankyou Courtney for giving me all this information! If I didn’t know there were these options I would of just canceled without second thought.

Negative experience: One of the worst gyms ever in terms of customer service. The staff is very rude and does not action requests when you call them instead deliberately delay actioning the cancellation request so they could earn more by asking you to serve the longer notice period. They use very unethical practices.

Negative experience: Unfortunately, today I cancelled my membership with Goodlife Taylors Lakes after over 13 years of being a member. Not only have my fees been increased (which is understandable) but benefits have been changed and removed without my knowing until today. I felt the manager on duty, who I discussed my concerns with, was unapologetic and indifferent to having me cancel my membership after being with them for such a long time. I cancelled simply because of the treatment - being treated as a number in their system instead of a person they’d be potentially losing from their community. In these trying times with cost-of-living pressures, I’d hope everyone put their money towards businesses and communities who care about people, as I have chosen to do today. Some compassion and an apology for misleading information and changes wouldn’t be such a terrible thing to show your members, and I hope you read this feedback and treat your existing members with much more respect and kindness. I am writing this review here as I could not find a formal channel for feedback and complaints.

Fantastic experience: Goodlife Taylors lakes has one of the best gym facility in the area. It is in great location as well. Staff are great and accommodating :)

Fantastic experience: Love the environment here, the price is decent and I really appreciate 24 hour access. Also if you need thr Hip adduction machine it's upstairs.

Fantastic experience: Courtney is a great reception and always so helpful and respectful

Negative experience: I scanned my pass and the scanner went green and I entered the gym, a few minutes later a staff member aggressively chased me down in the gym demanding to see my pass and to return to the counter and rescan the pass, my pass is attached on the back of my phone in a card holder, she made me physically show her my card, I'm assuming she thought I didn't scan a pass and was trying to enter the gym without a pass, either way was handled rudely and embarrassing, get with the times and perhaps you should watch the scanner Turn green when members scan in or update your software so it shows an active log for scan ins for members rather than chase them down in the gym after they already scanned in cause u weren't watching and humiliate them infront of everyone, so unprofessional and humiliating for members! Date of incident 15 June 4pm I recommend you retrain the staff member who was working that day or find a new one

Fantastic experience: Amazing facilities, lovely staff, friendly gym people. A great community here at good life

Fantastic experience: Courtney the receptionist is so welcoming and kind. Xxx

Fantastic experience: I joined as a member at Goodlife at the start of the year and ever since then I’ve loved the environment and the gym it self and all the staff are lovely

Fantastic experience: Service is great and everyone is friendly and welcoming, helping

Fantastic experience: I’ve been a member at Goodlife Taylor’s Lake for almost 2 years. First time stepping into a mixed gym so it took a while to get use to as I have been a member at a female gym for a very long time. I started off with doing just group classes, then moving onto doing PT with the best Jacob who I appreciate so much in which he has organised a program for me and I’m comfortable training along with other members etc.. as this was something I never thought of doing as it was out of my comfort zone. I’ve also gained my love of fitness on a whole different level & found my love of Zumba .. Zumba and this gym has healed my self love journey.. so hats off to you goodlife taylors lakes. The staff members at the reception is very welcoming they remember your names, they acknowledge your achievements and just have good conversations. This place I’m happy to say is my second home, my safe place and my path to becoming the best version of myself.

Fantastic experience: Best gym, the group fitness classes are amazing

Fantastic experience: This is one of the best gyms my wife and I go to. We feel at home here. The staff is amazing and very friendly. Moreover, the facilities are top-notch. We have tried Fitness First, Anytime, and Lakes, but Goodlife Taylor's Lakes is the best among them all

Fantastic experience: Courtney helped me so much with understanding how memberships work and what can potentially help me reach my goals. She was genuinely so helpful and kind and I highly recommend her to deal with in any situation.

Fantastic experience: I love this gym, been a member for over 10 years and continue to enjoy the comraderie that comes with group fitness. The group fitness instructors are amazing, they keep me motivated and excited about my fitness.

Fantastic experience: Great health club facility with all the trimmings. Friendly staff, personable health professionals and clean environment.

Fantastic experience: I love this gym sm! I was at another gym and canceled my membership there and joined goodlife watergardens. I now am on the 3 month free trial and I’m loving it! I come here almost everyday. It’s a great gym with many options and they have a sauna too. Nick is a great pt so ask for him, And the workers there are very welcoming and friendly like Rocky and Tiago! -Sonja

Fantastic experience: I like the receptionist ❤️ and gym also

Fantastic experience: Love this gym!! This is my first ever gym and I’ve never felt more comfortable! My trainer Jacob is AMAZING and the receptionist qiana is one of the main reason I rock up!!! LOVE THIS GYM

Fantastic experience: Very good gym thanks to Rocky and Tiago

Fantastic experience: Tiago is absolutely amazing! Goodlife Taylors Lakes has the best group fitness classes, especially Bernadette’s pump and spin.

Fantastic experience: Great Gym and good amenities

Positive experience: Great gym everyone is friendly and great employees with a good work attitude

Fantastic experience: Amazing facilities equipment with every machine you need. Good free weight section, ladies gym, powerlifting section, sauna steam room, wide range of group classes and spin class. The signup process was very fast and easy well explained Tiago and Rocky will hook you up with some sweet deals and accommodate for whatever needs you have.

Fantastic experience: Very nice blokes, they look after us and very friendly staff!

Fantastic experience: Friendly staff. Good facilities. W

Fantastic experience: Very big gym nice staff and lots of equipment really recommend to anyone.

Fantastic experience: Love this gym. Been coming since 2017. Love the community, trainers and the receptionists!

Negative experience: I haven't been to this gym. But they did try to hook my husband into a membership contract lol

Fantastic experience: Love the front receptionists, and the gym is always in good knick. Special shout out to Qiana and Serena for the vibes.

Fantastic experience: Best gym, courtney is a great receptionist 100% recommended to go